Total 87 job vacancies by Woodlandshealth Pte. Ltd.

Specific

i. Provides pharmaceutical services in WH acute inpatient wards, Medical@Home (WH@Home) and Hospital-to-Home (H2H).

ii. Assists to improve the pharmaceutical care services to the community as well as designing the related workflow for supplies, discharge or medication review services.

iii. Trains Pharmacists and pre-registration Pharmacists to do medication review through a structured framework. Conducts competency tests and performs peer review once a year for Pharmacists.

iv. Develops the education programme for public awareness as well as the training programme on medication related knowledge for our nurses and allied health.

v. Participates in multidisciplinary rounds and be one of the trainers to conduct pharmacology and pharmaco-therapeutic sessions with the clinicians.

vi. Educates patient on the pharmacological and non-pharmacological aspects of their therapy. Checks compliance and encourages adherence to medication therapy where applicable. This may be performed at the patient's house during home visits (where needed or when referred to).

vii. Ensures all sales and supply of medicinal products comply with legal requirements.

viii. Ensures records pertaining to all phases of drug receipt, supply, storage and distribution are maintained as required by the hospital and/or legal authorities.

ix. Performs inspections of assigned drug storage areas in the hospital.

x. Ensures that all related costs and revenue are accounted for and accurately recovered.

xi. Provides drug information to patients and other healthcare professionals.

xii. Actively participate in ward rounds, small group discussions, and multi-disciplinary meetings.

xiii. Responsible for the implementation and adherence to policies, practices and regulations established by the department, hospital and external regulatory agencies pertaining to pharmacy.

xiv. Coordinate collection of medications with nurses and/or admin.

General

i. Conduct clinical review for appropriateness of medication orders.

ii. Ensure operational efficiency to meet desired turnaround time.

iii. Supervise performance and conduct appraisal.

iv. Support and actively participate in various activities organised by hospital, such as QC, community projects, staff welfare and recreational activities etc.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC (80%)

1. Review each patient’s medication chart or prescription for the appropriateness of the drugs prescribed and to contact the prescribing doctor when an intervention is needed. The review has to ensure that:All orders are clear and specific doses are prescribed within therapeutic limits, and any potential adverse reactions and interactions are identified
2. Fulfill all drug orders accurately and in a timely manner.
3. Ensure that all related costs and revenue are accounted for, and accurately recovered.
4. Dispense medications to patients, explaining the indications for drug therapy and instructions for administration.
5. Provide drug information to other healthcare professionals.
6. Delegate, oversee and review the work of assigned subordinates.
7. Ensure that all sales and supply of medicinal products comply with legal requirements:Records pertaining to all phases of drug receipt, supply, storage and distribution are maintained as required by the hospital and/or legal authorities.
   Performs inspections of drug storage areas throughout the hospital.

(B) GENERAL (20%)

1. Actively participate in Pharmacy education and development programmes.
i. Provide lectures to Pharmacy staff and other hospital employees on pertinent topics.
ii. Practices continued reading of journals, publications, etc for professional advancement.
2. Responsible for the implementation and adherence to policies, practices and regulations established by the department, hospital and external regulatory agencies pertaining to pharmacy.
3. Provide relevant training to pre-registration pharmacists and pharmacy students.
4. Support the hospital by participating actively in the various activities organized by the hospital. Activities include QC, community projects, staff welfare and recreational activities and etc.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Bachelor of Science degree in Pharmacy from an accredited University recognized by the Singapore Pharmacy Council.
• 1 - 2 years' experience working in a public healthcare institution is preferable

(B) PROFESSIONAL LICENCE

• Registered with the Singapore Pharmacy Council.
• Valid practicing certificate.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC (50%)

• Provide drug information and clinical advice to other healthcare professionals and patients.
• Assist in the preparation and administrative work for all Pharmacy and Therapeutics (P&T) Committee meetings, including
• Writing drug evaluation reports to justify formulary revisions
• Analyzing and reporting data on drug utilization patterns or adverse drug reactions
• Communicating formulary revisions to other healthcare professionals
• Work and coordinate with intra- and inter-department stakeholders to provide smooth and safe flows of medication use within the hospital.
• Participate in drug information/medication safety activities as required by Pharmacy.
• Assist in training of pre-registration pharmacists and pharmacy students in the drug information section.

(B) GENERAL (50%)

• Conduct clinical review for appropriateness of medication orders.
• Dispense medications to patients, explaining the indications for drug therapy and instructions for administration
• Other administrative work or duties as directed by the supervisors.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING, AND EXPERIENCE

• Bachelor of Science (Pharmacy) from an accredited University recognized by the Singapore Pharmacy Council.
• 2-3 years of working experiencein a hospital setting is preferred.

(B) PROFESSIONAL LICENSE

• Registered pharmacist with theSingapore Pharmacy Council.
• Valid practicing certificate.

I. JOB PURPOSE

Assists pharmacist in managing operations and pharmacy technicians in the assigned section.

II. MAJOR DUTIES & RESPONSIBILITIES

1. Guide Senior Pharmacy Technician in implementing operational andclinical competency training of new or junior staff and attachment students. Also periodically reviews all training plans for relevancy.

2. Responsible for closure of all billing charges for the pharmacy section(s) and also ensure billing functions are carried in accordance to billing instructions.

3. Responsible for work instructions and training of new staff with regards to cashiering and billing functions.

4. Assist to derive the patient education materials

5. Ensure that policies and procedures pertaining to Good Dispensing Practice are adhered to, and in line with legal requirements.

6. Assist section in charge in attending to customer complaints and service recovery

7. Review stockholding situation and par level regularly to ensure effective control of inventory. Ensure appropriate stockholding value.

8. To organise the annual stocktake session such as manpower needed, preparation of count sheet and stock preparation including post stocktake follow up

9. Responsible of the inventory accuracy and minimise discrepancy of the section(s) by putting in appropriate procedures

10. Ensure the cleanliness is adhered in accordance to instructions and standards set including general maintenance of equipment in assigned area istimely done.

11. Lead in various activities organized by the hospital, including QC, community projects, staff welfare, recreational activities, etc.

12. Assist section in charge with the review of procedures and policies, and implement pilot schemes to improve workflows.

13. Supervise performance, conduct appraisals, write reports and make recommendations for confirmation, promotion and training needs of subordinates.

14. Set written assessments for new or junior staff and attachment students.

15. Responsible in ensuring appropriate procedures (requisition, logistic, scheduling and charging) in place for request of compounded products

16. Responsible for monitoring and maintaining adequate staffing levels for Pharmacy to ensure that targeted service levels are met. Plans general roster and coordinates with roster master/mistress to allocate manpower for smooth flow of day to day routine work.

17. Plan and coordinate training for new staff assigned to the section.

18. Other duties as directed by the supervisors.

III. SPECIALISED ROLES/ FUNCTIONS

1. Assist pharmacy in charges to review and auditmedication safety practices. Assist section medication safety in charges to implement medication safety and quality improvement projects and track outcomes. Monitor safety and quality trends and initiate change where applicable.

2. Ensure that medication repackaging standard andquality checks are performed in accordance of repackaging standards.

3. Ensure smooth running of daily UDP operations.

4. Perform regular review of repackaging and quality check procedures.

5. Liaise with external vendors and procurement to ensure smooth running of outsourcing activities

6. Ensure staff are trained in processing medication orders for sterile and extemporaneous preparations according to USP guidelines.

7. Ensure staff are trained in maintenance, sanitation and organization of clean room and related equipment according to policies and procedures.

8. Lead, plan and implement IT projects

9. Conduct higher level of training and provide staff orientation at hospital level

(e.g. to Doctors on steps of medication ordering on EMR)

10. Oversees the progress of IT issues reported and CR request

11. Appraisal of staff reported under him/her (junior IT staff or UDP staff)

12. Able to perform complex data request and statistical analyses for operation needs

(e.g. bill reconciliation after a downtime recover and drug recall report)

JOB REQUIREMENTS

Education/ Training / Experience

i. Diploma in Pharmaceutical Science OR Advanced Certificate Course in Pharmacy Support (Pharmacy Technician) OR Foreign Pharmacy Degree (non-registrable with Singapore Pharmacy Council)

ii. Has a minimum of 6-8 years working experience as pharmacy technician

iii. Possess related certification course in extended roles areas or related diploma/advanced diploma/degree

Attributes

i. Able to independently carry out assigned tasks

ii. Responsible and dependable

iii. Takes initiative

iv. Able to lead and direct

v. Willingness to guide and teach

vi. Good Computer Literacy

vii. Good customer service skills

WHC is looking for healthcare assistant who will be supporting our nursing team in providing quality basic care to our patients. Your tasks will include assisting patients with personal care and clinical duties, in additional to carrying out, monitoring and recording the results of medical tests, which our healthcare professional will analyze.

To be successful as WHC's healthcare assistant, you should be confident in being compentent in your scope of practice and communications. You should also be able to embrace holistic care beyond campus into the community, positively contribute to our nursing team and provide comfort to patients with a touch of empathy and compassion.

If you are fluent in communication & numeracy, IT Savvy and possesses legible, fluent and efficient hand writing to record entries, forms, charts and checklist, you could be our next Healthcare Assistant!

Reporting to our Nurse Clinician, your responsibilities as a healthcare assistant will include:

Admission, Transfer & Discharge

• Assisting in the procedure, communications and documentation of admission, transfer and discharge of patients
• Assisting our RN and Physicians in preparing our patients for physical examination and/or other minor procedures
• Assisting in recording and monitoring of patient's relevant clinical data such as but not limited to; Weight, Height, Vital Signs, ECG, Blood glucose pricisely and efficiently
• Assisting in recognizing and reporting of significant changes in patient's conditions to our RN for prompt intervention
• Assisting in collection of specimens such as urine, sputum and stool for investigation
• Assisting in transferring of selected patients within the hospital compound.

Maintaining Patient's Safety

• Utilize risk assessment tools and implement risk prevention strategies in areas such as but not limited to; infection control, pressure ulcer, pain, intravenous care and appication of physical restraints
• Monitoring and measuring vital signs and fluid/food input/output
• Provide basic interpretation on trend of vital signs and blood glucose level
• Provide feedback or escalate promptly to the nurse in-charge in needed situations

Patient's Assistant

• Utilize effective communications in the care of patients and education of their care givers
• Assisting patients with hygiene and personal care activities
• Assisting in oral feeding and performing nasogastric tube feeding
• Supporting and monitoring patients' on oxygen and nebulization therapy
• Performing oral suctioning
• Re-positioning of frail or bedridden patients and/or assisting patients to sit on the chair
• Maintaining and optimizing functional and mobility of patient by assisting in ambulation
• performing simple wound dressing limited to stage I and II wounds
• Performing bladder scanning
• Assisting in the removal of medical devices such as intravenous cannula, nasogastric tube, indwelling urinary catheter and urosheath

Supplemental Duties

• Assist/chaperone nurses/doctors in procedures such as dressings,urinary catheterization, blood culture, venipuncture, cannulation, and inmedical emergencies.
• Provide logistical and administrative support to the nursing team.
• Provide housekeeping duties when necessary.
• Observe andabide by the policies and procedures as stated by the hospital and department.
• Participatein quality management audits and activities.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC (90%)

• Assist the pharmacist in the processing of medication orders for inpatient and outpatient dispensing which includes typing, packing, labeling and distribution of drug supplies to the wards and other hospital departments.
• Perform billing functions and ensures that cost and revenue of all stocks supplied are recovered.
• Assist the pharmacist in the processing of medication orders for sterile and extemporaneous preparations according to USP guidelines.
• Compounding of antibiotic infusers, eye drops, syringe preparations and topical creams according to the prescriptions and orders.
• Ensure maintenance, sanitation and organization of clean room and related equipment according to policies and procedures.
• Dispenses medicines under the supervision of a pharmacist.
• Monitor and maintain inventory stock level of drugs in the areas of work.
• Receive, unpack and check deliveries against the appropriate documents, to ensure that items supplied are correct and accounted for.
• Perform stock receipts and issues in FIFO order.
• Assist in providing quality customer service.
• Maintains the cleanliness of the work areas and prepare these for daily operations.
• Any other duties assigned by the supervisor.
• *Staff may be assigned to Unit Dose Packaging where they will instead have greater focus on the following duties:
• (UDP) Perform medication repackaging and quality checks as part of pharmacy automation system in accordance with repackaging procedures.
• (UDP) Assist the Unit Dose Packaging Pharmacy In Charge in ensuring the smooth running of UDP operations, including manpower allocation, production job planning, handling enquiries from wards and perform simple troubleshooting of the automation machines.

(B) GENERAL (10%)

• Assist in orientating and training new staff assigned to the section.
• Assist pharmacist in managing the operations in the assigned section.
• Supports the hospital by participating actively in the various activities organized by the hospital. Activities include QC, community projects, staff welfare and recreational activities and etc.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

1. Certificate in Pharmacy Technician Course (Pharmaceutical Society of Singapore) or Diploma in Pharmaceutical Science or equivalent (clinical track highly preferred).
2. Candidates with experience in an acute hospital setting may be considered for a senior role.

You will be part of the team to provide high quality nursing care to the patients; in accordance to the hospital policies and procedures, standard of nursing care and practices. You will also provide advice and educate the patients and their families.

Requirements

• Registered with Singapore Nursing Board
• Possess Diploma and/or a recognised Bachelor Degree in Nursing
• Those with Post Basic Certificate / Advanced Diploma in Nursing will have an advantage
• Possess good interpersonal and communication skills, with positive work attitude and strong commitment towards service excellence
• Ability to work in a team and in a fast pace environment
• Willing to work shifts, on weekends and public holidays

You will assist a team of registered nurses in providing high standard of direct nursing care to an assigned group of patients.

Requirements

• Registered with Singapore Nursing Board
• National ITE Certificate in Nursing, State Enrolled Nursing Certificate or equivalent recognised Enrolled Nurse qualification
• At least 2 years of relevant experience in a hospital setting
• Fresh nursing graduates from ITE are welcome to apply
• Possess good interpersonal and communication skills, with positive work attitude and a strong commitment towards service excellence
• Ability to work in a team and in a fast pace environment
• Willing to work shifts, on weekends and public holidays

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC (50%)

• Provide drug information and clinical advice to other healthcare professionals and patients.
• Assist in the preparation and administrative work for all Pharmacy and Therapeutics (P&T) Committee meetings, including
• Writing drug evaluation reports to justify formulary revisions
• Analyzing and reporting data on drug utilization patterns or adverse drug reactions
• Communicating formulary revisions to other healthcare professionals
• Work and coordinate with intra- and inter-department stakeholders to provide smooth and safe flows of medication use within the hospital.
• Participate in drug information/medication safety activities as required by Pharmacy.
• Assist in training of pre-registration pharmacists and pharmacy students in the drug information section.

(B) GENERAL (50%)

• Conduct clinical review for appropriateness of medication orders.
• Dispense medications to patients, explaining the indications for drug therapy and instructions for administration
• Other administrative work or duties as directed by the supervisors.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING, AND EXPERIENCE

• Bachelor of Science (Pharmacy) from an accredited University recognized by the Singapore Pharmacy Council.
• 2-3 years of working experiencein a hospital setting is preferred.

(B) PROFESSIONAL LICENSE

• Registered pharmacist with theSingapore Pharmacy Council.
• Valid practicing certificate.

I. JOB PURPOSE

Assists pharmacist in managing operations and pharmacy technicians in the assigned section.

II. MAJOR DUTIES & RESPONSIBILITIES

1. Guide Senior Pharmacy Technician in implementing operational andclinical competency training of new or junior staff and attachment students. Also periodically reviews all training plans for relevancy.

2. Responsible for closure of all billing charges for the pharmacy section(s) and also ensure billing functions are carried in accordance to billing instructions.

3. Responsible for work instructions and training of new staff with regards to cashiering and billing functions.

4. Assist to derive the patient education materials

5. Ensure that policies and procedures pertaining to Good Dispensing Practice are adhered to, and in line with legal requirements.

6. Assist section in charge in attending to customer complaints and service recovery

7. Review stockholding situation and par level regularly to ensure effective control of inventory. Ensure appropriate stockholding value.

8. To organise the annual stocktake session such as manpower needed, preparation of count sheet and stock preparation including post stocktake follow up

9. Responsible of the inventory accuracy and minimise discrepancy of the section(s) by putting in appropriate procedures

10. Ensure the cleanliness is adhered in accordance to instructions and standards set including general maintenance of equipment in assigned area istimely done.

11. Lead in various activities organized by the hospital, including QC, community projects, staff welfare, recreational activities, etc.

12. Assist section in charge with the review of procedures and policies, and implement pilot schemes to improve workflows.

13. Supervise performance, conduct appraisals, write reports and make recommendations for confirmation, promotion and training needs of subordinates.

14. Set written assessments for new or junior staff and attachment students.

15. Responsible in ensuring appropriate procedures (requisition, logistic, scheduling and charging) in place for request of compounded products

16. Responsible for monitoring and maintaining adequate staffing levels for Pharmacy to ensure that targeted service levels are met. Plans general roster and coordinates with roster master/mistress to allocate manpower for smooth flow of day to day routine work.

17. Plan and coordinate training for new staff assigned to the section.

18. Other duties as directed by the supervisors.

III. SPECIALISED ROLES/ FUNCTIONS

1. Assist pharmacy in charges to review and auditmedication safety practices. Assist section medication safety in charges to implement medication safety and quality improvement projects and track outcomes. Monitor safety and quality trends and initiate change where applicable.

2. Ensure that medication repackaging standard andquality checks are performed in accordance of repackaging standards.

3. Ensure smooth running of daily UDP operations.

4. Perform regular review of repackaging and quality check procedures.

5. Liaise with external vendors and procurement to ensure smooth running of outsourcing activities

6. Ensure staff are trained in processing medication orders for sterile and extemporaneous preparations according to USP guidelines.

7. Ensure staff are trained in maintenance, sanitation and organization of clean room and related equipment according to policies and procedures.

8. Lead, plan and implement IT projects

9. Conduct higher level of training and provide staff orientation at hospital level

(e.g. to Doctors on steps of medication ordering on EMR)

10. Oversees the progress of IT issues reported and CR request

11. Appraisal of staff reported under him/her (junior IT staff or UDP staff)

12. Able to perform complex data request and statistical analyses for operation needs

(e.g. bill reconciliation after a downtime recover and drug recall report)

JOB REQUIREMENTS

Education/ Training / Experience

i. Diploma in Pharmaceutical Science OR Advanced Certificate Course in Pharmacy Support (Pharmacy Technician) OR Foreign Pharmacy Degree (non-registrable with Singapore Pharmacy Council)

ii. Has a minimum of 6-8 years working experience as pharmacy technician

iii. Possess related certification course in extended roles areas or related diploma/advanced diploma/degree

Attributes

i. Able to independently carry out assigned tasks

ii. Responsible and dependable

iii. Takes initiative

iv. Able to lead and direct

v. Willingness to guide and teach

vi. Good Computer Literacy

vii. Good customer service skills

Specific

i. Provides pharmaceutical services in WH acute inpatient wards, Medical@Home (WH@Home) and Hospital-to-Home (H2H).

ii. Assists to improve the pharmaceutical care services to the community as well as designing the related workflow for supplies, discharge or medication review services.

iii. Trains Pharmacists and pre-registration Pharmacists to do medication review through a structured framework. Conducts competency tests and performs peer review once a year for Pharmacists.

iv. Develops the education programme for public awareness as well as the training programme on medication related knowledge for our nurses and allied health.

v. Participates in multidisciplinary rounds and be one of the trainers to conduct pharmacology and pharmaco-therapeutic sessions with the clinicians.

vi. Educates patient on the pharmacological and non-pharmacological aspects of their therapy. Checks compliance and encourages adherence to medication therapy where applicable. This may be performed at the patient's house during home visits (where needed or when referred to).

vii. Ensures all sales and supply of medicinal products comply with legal requirements.

viii. Ensures records pertaining to all phases of drug receipt, supply, storage and distribution are maintained as required by the hospital and/or legal authorities.

ix. Performs inspections of assigned drug storage areas in the hospital.

x. Ensures that all related costs and revenue are accounted for and accurately recovered.

xi. Provides drug information to patients and other healthcare professionals.

xii. Actively participate in ward rounds, small group discussions, and multi-disciplinary meetings.

xiii. Responsible for the implementation and adherence to policies, practices and regulations established by the department, hospital and external regulatory agencies pertaining to pharmacy.

xiv. Coordinate collection of medications with nurses and/or admin.

General

i. Conduct clinical review for appropriateness of medication orders.

ii. Ensure operational efficiency to meet desired turnaround time.

iii. Supervise performance and conduct appraisal.

iv. Support and actively participate in various activities organised by hospital, such as QC, community projects, staff welfare and recreational activities etc.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC (80%)

1. Review each patient’s medication chart or prescription for the appropriateness of the drugs prescribed and to contact the prescribing doctor when an intervention is needed. The review has to ensure that:All orders are clear and specific doses are prescribed within therapeutic limits, and any potential adverse reactions and interactions are identified
2. Fulfill all drug orders accurately and in a timely manner.
3. Ensure that all related costs and revenue are accounted for, and accurately recovered.
4. Dispense medications to patients, explaining the indications for drug therapy and instructions for administration.
5. Provide drug information to other healthcare professionals.
6. Delegate, oversee and review the work of assigned subordinates.
7. Ensure that all sales and supply of medicinal products comply with legal requirements:Records pertaining to all phases of drug receipt, supply, storage and distribution are maintained as required by the hospital and/or legal authorities.
   Performs inspections of drug storage areas throughout the hospital.

(B) GENERAL (20%)

1. Actively participate in Pharmacy education and development programmes.
i. Provide lectures to Pharmacy staff and other hospital employees on pertinent topics.
ii. Practices continued reading of journals, publications, etc for professional advancement.
2. Responsible for the implementation and adherence to policies, practices and regulations established by the department, hospital and external regulatory agencies pertaining to pharmacy.
3. Provide relevant training to pre-registration pharmacists and pharmacy students.
4. Support the hospital by participating actively in the various activities organized by the hospital. Activities include QC, community projects, staff welfare and recreational activities and etc.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Bachelor of Science degree in Pharmacy from an accredited University recognized by the Singapore Pharmacy Council.
• 1 - 2 years' experience working in a public healthcare institution is preferable

(B) PROFESSIONAL LICENCE

• Registered with the Singapore Pharmacy Council.
• Valid practicing certificate.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC (90%)

• Assist the pharmacist in the processing of medication orders for inpatient and outpatient dispensing which includes typing, packing, labeling and distribution of drug supplies to the wards and other hospital departments.
• Perform billing functions and ensures that cost and revenue of all stocks supplied are recovered.
• Assist the pharmacist in the processing of medication orders for sterile and extemporaneous preparations according to USP guidelines.
• Compounding of antibiotic infusers, eye drops, syringe preparations and topical creams according to the prescriptions and orders.
• Ensure maintenance, sanitation and organization of clean room and related equipment according to policies and procedures.
• Dispenses medicines under the supervision of a pharmacist.
• Monitor and maintain inventory stock level of drugs in the areas of work.
• Receive, unpack and check deliveries against the appropriate documents, to ensure that items supplied are correct and accounted for.
• Perform stock receipts and issues in FIFO order.
• Assist in providing quality customer service.
• Maintains the cleanliness of the work areas and prepare these for daily operations.
• Any other duties assigned by the supervisor.
• *Staff may be assigned to Unit Dose Packaging where they will instead have greater focus on the following duties:
• (UDP) Perform medication repackaging and quality checks as part of pharmacy automation system in accordance with repackaging procedures.
• (UDP) Assist the Unit Dose Packaging Pharmacy In Charge in ensuring the smooth running of UDP operations, including manpower allocation, production job planning, handling enquiries from wards and perform simple troubleshooting of the automation machines.

(B) GENERAL (10%)

• Assist in orientating and training new staff assigned to the section.
• Assist pharmacist in managing the operations in the assigned section.
• Supports the hospital by participating actively in the various activities organized by the hospital. Activities include QC, community projects, staff welfare and recreational activities and etc.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

1. Certificate in Pharmacy Technician Course (Pharmaceutical Society of Singapore) or Diploma in Pharmaceutical Science or equivalent (clinical track highly preferred).
2. Candidates with experience in an acute hospital setting may be considered for a senior role.

While the campus is under construction, you may be deployed to Yishun Community Hospital (YCH), Khoo Teck Puat Hospital (KTPH), and Tan Tock Seng Hospital (TTSH). However, you will be working in the new Woodlands Health Campus once it is operational (estimated 2023).

Duties & Responsibilities

• Handle telephone and email enquiries from hospital staff
• Maintains the cleanliness of the pharmacy work areas, and prepare work areas for daily operations
• Supports the hospital by participating actively in the various activities organized by the hospital. Activities include QC, community projects, staff welfare and recreational activities and etc.
• Assist in processing of medication orders for inpatient and outpatient dispensing and supplies
• Assist in monitoring and maintaining inventory of stocks in the areas of work such as replenishing of stock in the pharmacy shelves
• Able to provide advice on the products kept in pharmacy
• Other duties as directed by the supervisors

Requirements

• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma
• Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)
• Computer literate
• Possess experience in frontline customer service preferred
• Possess the ability to work 3 rotating shifts, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

Job Responsibilities

Handle general enquiries and appointment related matters for all clinical disciplines and services

• Perform administrative tasks to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre Services.
• Determine appropriate avenue of care and provide health advice according to established guidelines and protocols by obtaining history, gathering triage information, assessing and evaluating patient health concerns made via phone, fax, email or other modes of communication
• Communicates complex triage case with the relevant clinician.
• Streamline the triage process and shorten the waiting time for patients requiring Emergent care or Specialist consult
• Attend regular meetings with relevant stakeholders to discuss and provide feedback on triage services
• Provide point of contact (Subject Matter Specialist role) for Contact Centre Staff on clinical enquiries
• Collates data for outcome tracking, trending and reporting
• Analyzes data to establish health priorities and interventions.
• Maintains and safeguards confidentiality of patient health information.

Other duties include:

• Identify areas of improvement or participate in improvement projects
• Ensure teamwork and participate in activities related to the smooth running of the department
• Ensure that all tasks requiring follow-up are being carried out
• Perform other duties as requested by Executive and/or Manager

Requirements

• Professional certificate/Higher NITEC, Diploma, Advanced/Higher/Graduate Diploma holder, Bachelor's Degree, Post-Graduate Diploma, Professional Degree holder
• At least 1 to 3 years of experience in healthcare and/or community setting
• Customer-oriented with strong interpersonal and communication skills
• Experience in Emergency department, Ambulatory care, Care Co-ordination or previous telephone consultation is an advantage
• Converse in English and Mother Tongue language fluently
• Proficient in computer navigation and administrative skills
• Able to work rotating shifts
• This will be a Contract Part-Time position

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.