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Job Highlight:
Role Summary:
Wondering how it feels working in a global established BPO sector with regions across the world? Be part of us now! As a client support contributor, your role is vital to the business success of Webhelp! You will act as main contact point to engage with our client from global Tech industries to manage their business issues.
So what’s your mission as Webhelper?
You will be responsible on the key projects includes:
Let us know more about you?
If you found you have passion to engage with people for business success and have the following criteria, we would like to speak to you!
Thinking what’s make you to join our global team? Here’s why:
Apart from local statutory benefits, leaves and contributions, you will be rewarded with competitive remuneration package including:
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Job Highlight:
Role Summary:
Wondering how it feels working in a global established BPO sector with regions across the world? Be part of us now! As a client support contributor, your role is vital to the business success of Webhelp! You will act as main contact point to engage with our client from global Tech industries to manage their business issues.
So what’s your mission as Webhelper?
You will be responsible on the key projects includes:
Let us know more about you?
If you found you have passion to engage with people for business success and have the following criteria, we would like to speak to you!
Thinking what’s make you to join our global team? Here’s why:
Apart from local statutory benefits, leaves and contributions, you will be rewarded with competitive remuneration package including:
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Job Highlight:
Role Summary:
Wondering how it feels working in a global established BPO sector with regions across the world? Be part of us now! As a client support contributor, your role is vital to the business success of Webhelp! You will act as main contact point to engage with our client from global Tech industries to manage their business issues.
So what’s your mission as Webhelper?
You will be responsible on the key projects includes:
Let us know more about you?
If you found you have passion to engage with people for business success and have the following criteria, we would like to speak to you!
Thinking what’s make you to join our global team? Here’s why:
Apart from local statutory benefits, leaves and contributions, you will be rewarded with competitive remuneration package including:
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Job Highlights
Role & Responsibilities
Job Requirements
Benefits Offered
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Dear Candidate, as part of our recruitment process, you`ll receive a link begin your journey with Webhelp upon applying for this role. Please check your email.
Job Highlights
Role & Responsibilities
Job Requirements
Benefits Offered
Dear Candidate, as part of our recruitment process, you will receive a link begin your journey with Webhelp upon applying for this role. Please check your email.
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Dear Candidate, as part of our recruitment process, you`ll receive a link begin your journey with Webhelp upon applying for this role. Please check your email.
Job Highlight:
Role Summary:
Wondering how it feels working in a global established BPO sector with regions across the world? Be part of us now! As a client support contributor, your role is vital to the business success of Webhelp! You will act as main contact point to engage with our client from global Tech industries to manage their business issues.
So what’s your mission as Webhelper?
You will be responsible on the key projects includes:
Let us know more about you?
If you found you have passion to engage with people for business success and have the following criteria, we would like to speak to you!
Thinking what’s make you to join our global team? Here’s why:
Apart from local statutory benefits, leaves and contributions, you will be rewarded with competitive remuneration package including:
Dear Candidate, as part of our recruitment process, you will receive a link begin your journey with Webhelp upon applying for this role. Please check your email.
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Dear Candidate, as part of our recruitment process, you`ll receive a link begin your journey with Webhelp upon applying for this role. Please check your email.
Job Highlights
Role & Responsibilities
Job Requirements
Benefits Offered
Dear Candidate, as part of our recruitment process, you will receive a link begin your journey with Webhelp upon applying for this role. Please check your email.
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
KEY RESPONSIBILITIES
KEY REQUIREMENTS
Let's care for tomorrow. For helping those around us to the best of our ability
Perks & Benefits
Allianz Malaysia Berhad
Allianz began in Germany over 120 years ago in 1889. Today, Allianz is one of the world's leading insurers and financial services providers. Allianz provides its over 78 million customers worldwide a comprehensive range of services in the areas of property and casualty insurance, life and health insurance, and asset management.
Allianz Malaysia Berhad (AMB) is part of the Allianz Group. AMB, an investment holding company has two wholly-owned subsidiaries - Allianz Life Insurance Malaysia Berhad (“Allianz Life”) and Allianz General Insurance Company (Malaysia) Berhad (“Allianz General”).
Allianz Life offers a comprehensive range of life and health insurance and investment-linked products and is one of the fastest growing life insurers in Malaysia. Allianz General is one of the leading general insurers in Malaysia and has a broad spectrum of services in motor insurance, personal lines, small to medium enterprise business and large industrial risks.
With 36 branches in major cities nationwide, Allianz Malaysia aims to distinguish itself as the most trusted provider of financial services to suit the lifetime needs of Malaysians and at the same time, play a role as a responsible corporate citizen.
Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our company culture.
Note: Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges impose.
JOB RESPONSIBILITIES:
Effectively manage incoming calls.
REQUIREMENTS:
Perks & Benefits
About CUCKOO International CUCKOO International (MAL) Sdn Bhd (CUCKOO International) is the leading Healthy Home Creator, providing Malaysians holistic Healthy Home solutions. We consistently go Beyond Standards in our portfolio of innovative products and services to improve the quality of living for Malaysians. Our journey started in October 2014 with the introduction of CUCKOO, the renowned home appliance brand from South Korea, in Malaysia. We have since broadened the spectrum of our core brands and offerings across four Healthy Home pillars, each focusing on different aspects of what makes a home healthier: ● The ‘Healthy Appliances’ Pillar [CUCKOO] – CUCKOO’s range of water purifiers, outdoor water filter, air purifiers, pressure multi-cookers, induction hobs and kitchenware. ● The ‘Healthy Living’ Pillar [CUCKOO Co-Creations] – CUCKOO’s growing category of locally developed home living products, such as mattresses and air conditioners, co-created through strategic collaborations. ● The ‘Healthy Lifestyle’ Pillar [WonderLab Group] – WonderLab Group brings a holistic approach to beauty and wellness with a wide range of skincare, cosmetics, and nutritional beverages under sub-brands like WonderLab, WonderDewi, and BeauSiti x WonderLab. ● The ‘Healthy Home Care Pillar’ [WonderKlean] – WonderKlean offers comprehensive specialist services, including indoor disinfection, and cleaning services for washing machines, kitchen appliances, mattresses, and air conditioners. Today, CUCKOO International has empowered more than 4.7 million household users to live healthier and happier through its innovative Healthy Home solutions. The company also commands a nationwide presence with over 640 branches and 14,000 people from the CUCKOO family, including sales professionals and service specialists, in Malaysia. Through our revolutionary subscription-rental based model, we are driven to make healthier homes and happier life accessible and affordable to more Malaysians. This extends our dedication to positively impacting the society through long-term community outreach programmes.
Job Description:
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team
Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserving Grabbers with positive, personalized IT experiences, and we are looking for individuals with similar customer-centric and innovative values to join our growing team.
Get to know the Role
The Application Support Specialist, reporting to the Support Manager for Finance Systems, will provide operational support for Finance applications, encompassing Oracle Cloud application administration and fundamental technical support. The candidate should possess experience with Oracle Fusion Cloud ERP applications and related platforms.
The Day-to-Day Activities:
The Must-Haves:
The Nice-to-Haves:
Official account of Jobstore.
Job Description:
Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us.
Ensure all end user support matters are handled in an effective way and timely manner
Provide end user support for computers, infrastructure, networking, audio and video conferencing systems and IT applications
Hands-on IT operations and helpdesk support in ensuring internal SLA is met
Responsible to update and maintain the IT asset management system and inventory control
Involve in the IT Onboarding and Offboarding tasks
Comply to Enterprise IT governance and compliance processes
Assist in documenting user guides
Observe and propose continual service improvement towards operational excellence
Work in shifts to support teams running on a 24x7 basis
At least 2 years in providing end user support in the IT or Technology sector
Familiar with cloud applications and ITSM platforms
Good people skills and a solid team player
Good analytical and problem solving skills
Good written and verbal communications skills
Support experience in both macOS and Windows operating systems is a must
Able to work in a fast-paced working environment
Official account of Jobstore.
Job Description:
Grab is leading a consortium for Digital Bank licence and building a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us.
Provide real time human-assisted customer support across all Digibank owned channels - including but not limited to voice, live chat, email, social media
Promote and enhance digital self-help experience through Help Centre FAQs
Own the customer issue resolution end-to-end; ensuring effective follow through and escalation to internal & external parties as necessary to resolve any issues from our customers
Meet individual and team qualitative and quantitative customer experience performance metrics
Provide high quality customer support (24/7) through various channels including but not limited to Voice, Digital and Chat channels for our customers
Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause analyses, speedy resolution and customer satisfaction
Gather feedback from customers, observe and highlight front-line issues such as application failure, transaction issues, product enquiries and clarifications etc. and report promptly to supervisor
Be a fast learner to execute new processes related to product launches, tactical campaigns, systems enhancements, process automation or channel optimization projects
Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
Provide regular data analytics, project / issue reports to customer support team leads and Head of Customer Support, as required
At least 2 years working experience in any service industry; experience in Customer Service/Contact Centre in banking/financial industry will be good advantage;
Able to work on weekend and rotational shifts
Excellent spoken and written English to communicate and engage customers
Typing speed of at least 60 words per minute
Proficient with technology in general, familiar with social media platforms, digital tools and fast learner to pick up new tools needed for work
Experience in Microsoft CRM, Zendesk, Livechat and digital servicing channels will be an strong added advantage
Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
Customer centric and attention to detail;
Can thrive under minimal supervision;
Outstanding organisational skills with multitasking skills
Tertiary education, must possess at least a Diploma in any relevant field
Official account of Jobstore.
Job Description:
Get to know our Team:
-Product Managers at Grab focus on identifying our consumer and business problems and are at the intersection of business, design, and engineering.
-Product Managers have to be technical enough to understand how our underlying products are built and have a keen eye for design.
-You are master communicators that work to bring teams together to drive towards a singular goal of making a product successful.
-Finally, you are disciplined and understand that product management is both an art and a science
Get to know the Role:
-In this role will be open to healthy dose of creativity to define a vision for your product and be responsible for the strategy, roadmap, and feature definition of a product.
-You will be the leader at the forefront as this role would require strong collaboration across various team and be the focal point for all stakeholders nearly in all functions.
The day-to-day activities:
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The must haves:
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Official account of Jobstore.
Job Description:
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team
Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserving Grabbers with positive, personalized IT experiences, and we are looking for individuals with similar customer-centric and innovative values to join our growing team.
Get to know the Role
The Senior Application Support Specialist will report directly to the Support Manager for Finance Systems. Their primary responsibility will be operational support for Finance applications, tackling incoming issues to ensure a swift and efficient resolution. This role requires fundamental programming skills, technical support, and Oracle Cloud applications administration expertise. The ideal candidate will possess a robust background in Oracle Fusion Cloud ERP applications and related platforms.
The Day-to-Day Activities:
Furnish support to Finance users on system-related issues, including system setup, data migration, report building, and minor enhancement.
Provide third-level resolution, preparing technical documentation, system manuals, and procedures.
Offer technical assistance during Month-end/Year-end activities.
Deliver technical and functional support for Finance and Procurement modules.
Proactively manage all incidents and problems, prioritizing issues of varying severity.
Perform root cause analysis for high-severity incidents and problem tickets.
Ensure solutions align with business needs and requirements.
Monitor ETL (Extract, Transform, Load) jobs and interfaces, utilizing automated monitoring techniques.
Drive change for Finance, Procurement & GTS, identifying process gaps and new platform offerings.
The Must-Haves:
Minimum 4 years experience with Oracle ERP Cloud applications and a detailed understanding of the Oracle ERP Cloud suite and its interactions with modules & 3rd party applications.
Proven problem-solving skills and a history of technical support experience.
Proficiency in writing/debugging/tuning basic SQL queries with hands-on experience on Oracle Fusion tables, views, and setups.
Strong knowledge of Oracle technologies (OTBI, BI Publisher, Oracle BPM for Cloud ERP) and tools (ADFDI, SMARTVIEW, FR Studio, BPM Workflow).
Experience with Oracle Fusion integration with 3rd party applications and using FBDI templates for Customers/Suppliers/Banks/AR Invoices/Journals.
High-level understanding of Oracle Modules related to Financials (SCM, Isupplier, AP, AR, GL, Procurement, CM).
Proven experience in supporting Testing, Defects Analysis, and Fixing in sync with product development and support.
Ability to build strong relationships and trust with business users and stakeholders across multiple departments.
Excellent verbal and written communication skills.
The Nice-to-Haves:
Prior experience in Application support is highly preferred.
Experience working directly with finance and procurement teams.
Experience with finance systems (Oracle ERP cloud, Concur, Kyriba).
Experience in a global corporation or international business environment.
ITIL certification is advantageous.
Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
Official account of Jobstore.
Job Description:
Grab is leading a consortium for Digital Bank licence and building a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank with us.
We are looking for an Ops Agent Lead. He/she will be responsible for managing the team handling the day-to-day processes related to onboarding/account management/payments/loans/cards.
Provide oversight of the team in day-to-day operational activities in onboarding/account management/payments/loans/cards processes
Provide coaching for the team
Ensure all assigned cases are processed in accordance to operational manual and standard operating procedures and within established SLAs.
Ensure processes are performed in compliance with the Bank’s standards and regulatory requirements
Collaborate with SG Last Mile team and any other relevant teams to review new, existing or potential operational problems, complaints and queries and ensure they are resolved promptly and satisfactorily.
Regularly identify pain points and review operational insights of the process and work closely with SG Last Mile to recommend/drive enhancements where possible
Ensure all errors/incidents are appropriately escalated and documented.
Any other ad hoc duties as assigned
Diploma or university degree
At least 4 years of relevant banking experience in onboarding/account management/payments/loans/cards
At least 1 year of relevant experience in managing a team
Able to work independently and in a team
Hardworking, self-driven, highly motivated and meticulous individual
Possess good leadership with excellent communication, analytical, and problem solving skills
Being agile and able to work in a fast-changing environment, while possessing a positive attitude and can-do spirit
Able to perform shift work including weekends and public holidays when required
Official account of Jobstore.
As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.
Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.
The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.
The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.
The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.
The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.
The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.
The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.
