Total 12 job vacancies by Wolters Kluwer Singapore Pte. Ltd.

Be the difference

If making a difference matters to you, then you matter to us.

We're looking for a Senior Presales Consultant for Teammate software portfolio. You will report to the Head of Pre-Sales, Asia Pacific.

TeamMate software is used by audit professionals all over the world and is recognized as the award-winning audit management system that increases the efficiency and productivity of the entire internal audit process, including: risk assessment, planning, scheduling, execution, review, report generation, trend analysis, audit committee reporting and storage.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working arrangements, working from home 2-3 days per week). #LI-Hybrid

About the Role

As a Senior Pre-Sales Consultant, you will provide sales support to help secure clients – in partnership with Sales – by, providing technical product knowledge, advice and support to prospects, sales representatives, resellers and customers during the sales process and acting as the subject matter expert on TeamMate solutions.

• Delivering demonstrations, presentations to prospects and customers, both remotely and on site
• Deliver Proofs of Concepts by applying solution functionalities using client’s sample data
• Preparing proposals, answering questions and requirements found in Request for Information/Proposal (RFI/RFP) documents
• Preparing personalized demonstration platforms with relevant information for each existing/prospective customer
• Responsible for developing a solid understanding of TeamMate solutions
• Attending and representing TeamMate at various industry events such as conferences and continually learn new versions and features of the software as the product grows and enhances
• Requires in-depth conceptual and practical knowledge of theories and principles and applies general knowledge of business and industry practices within technology sales support.

About You

• 3+ years as a Pre-Sales Consultant in a Software/SaaS firm, Bachelor’s degree from an accredited university,
• Strong level of written and verbal communication s.
• Excellent presentation skills, comfort in front of large audiences.
• Self-motivated and Subject Matter Self-learner
• Team player with strong inter-personal skills
• Flexibility and eagerness to learn and comfortable travelling
• Previous expertise, experience or knowledge of TeamMate solutions highly regarded.
• Previous experience in a Pre-Sales role at a Software/SaaS firm delivering Demonstrations, POCs and participating in the sales cycle highly regarded.

About Us

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Be the difference

If making a difference matters to you, then you matter to us.

We're looking for a Senior Presales Consultant for Teammate software portfolio. You will report to the Head of Pre-Sales, Asia Pacific.

TeamMate software is used by audit professionals all over the world and is recognized as the award-winning audit management system that increases the efficiency and productivity of the entire internal audit process, including: risk assessment, planning, scheduling, execution, review, report generation, trend analysis, audit committee reporting and storage.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working arrangements, working from home 2-3 days per week). #LI-Hybrid

About the Role

As a Senior Pre-Sales Consultant, you will provide sales support to help secure clients – in partnership with Sales – by, providing technical product knowledge, advice and support to prospects, sales representatives, resellers and customers during the sales process and acting as the subject matter expert on TeamMate solutions.

• Delivering demonstrations, presentations to prospects and customers, both remotely and on site
• Deliver Proofs of Concepts by applying solution functionalities using client’s sample data
• Preparing proposals, answering questions and requirements found in Request for Information/Proposal (RFI/RFP) documents
• Preparing personalized demonstration platforms with relevant information for each existing/prospective customer
• Responsible for developing a solid understanding of TeamMate solutions
• Attending and representing TeamMate at various industry events such as conferences and continually learn new versions and features of the software as the product grows and enhances
• Requires in-depth conceptual and practical knowledge of theories and principles and applies general knowledge of business and industry practices within technology sales support.

About You

• 3+ years as a Pre-Sales Consultant in a Software/SaaS firm, Bachelor’s degree from an accredited university,
• Strong level of written and verbal communication s.
• Excellent presentation skills, comfort in front of large audiences.
• Self-motivated and Subject Matter Self-learner
• Team player with strong inter-personal skills
• Flexibility and eagerness to learn and comfortable travelling
• Previous expertise, experience or knowledge of TeamMate solutions highly regarded.
• Previous experience in a Pre-Sales role at a Software/SaaS firm delivering Demonstrations, POCs and participating in the sales cycle highly regarded.

About Us

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Be the difference

If making a difference matters to you, then you matter to us.

We're looking for a Field Marketing Specialist, APAC for Corporate Performance & ESG Division. You will report to the International Marketing Manager.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working arrangements, working from home 2-3 days per week). #LI-Hybrid

WHAT WE OFFER

• Great compensation package
• Medical Insurance and Dental benefit for employee and family
• Flexible working hours to improve work life balance
• Learning and Development Program
• Paid Leave and volunteer leave
• Wellness Programme

ABOUT THE ROLE

Collaborate closely with the senior managers of APAC marketing and Sales to develop and execute quarterly and annual marketing plans for target markets, ensuring regional strategy complements and supports global marketing objectives and sales targets.

• Develop and execute a field marketing plan in line with overall business objectives for the APAC region.
• Conduct in-depth market research to comprehend regional trends and competitive landscapes, shaping targeted marketing campaigns.
• Implement comprehensive ABM campaigns, covering emails, nurturing, webinars, events, landing pages, and digital advertising, to drive lead generation and support sales efforts.
• Collaborate closely with the content and product marketing team to craft compelling and personalized materials, ensuring messaging resonates with the target audience.
• Foster seamless alignment between marketing and sales efforts by working closely with local sales teams, channel partners, and other stakeholders.
• Monitor and analyze key performance indicators (KPIs) to measure the success of marketing initiatives, continuously optimizing strategies for improvement.

ABOUT YOU

• Bachelor’s degree in Marketing, Communications, Business, Advertising or a related field of study preferred, or equivalent experience.
• 1+ years experience, experience with marketing automation platforms and CRM (i.e Marketo, Salesforce ets...) is a plus
• Strong English communication skills
• Excellent project management and organizational skills.
• Demonstrated ability to collaborate across teams and influence stakeholders.
• Results-driven mindset with a focus on achieving measurable outcomes.
• Willingness to travel within the APAC region as needed.

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life.

Our pursuit of excellence, coupled with the pride we take in our work, enables our customers to solve their most critical problems.

At Wolters Kluwer, we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities.

Join us and build a brighter future!

Website: https://www.wolterskluwer.com/en-sg/solutions/cch-tagetik

What we offer:

• Hybrid Work Model
• Flexible Working Arrangement
• Career & Learning Opportunities
• Comprehensive Benefits
• Diversified Workplace
• Fair Cultural Atmosphere
• Wellness Program

The Apac Regional Trainer works closely with regional leadership to gain a full understanding of the company’s strategic vision, as it affects training demands and key department decisions. This role requires effective communication with our key stakeholders such as Marketing, Sales, Customer Success, Alliances Management and Partner Enablement to ensure all department objectives are successfully executed. As a result, the Academy Regional Trainer works closely and reports directly to the Regional Academy Director and Global Academy.

Responsibilities:

• Supporting next-level growth, directing strategic education delivery initiatives and change management efforts, including transforming all departments (from Sales to Services) from a reactive strategy to a proactive attitude to create awareness for education services and programs.
• Conducting quality training sessions in both planning and consolidation areas.
• Expand and enhance in Training content and needs.
• Manage and grow a team of instructors and regional training coordinators (both internally and/or at partners)

Training operations and improvements:

• Internal and External Learning community relationships
• Training Facilities and Equipment
• Public and Private Training Calendar

Manage the scheduling of training classes in Apac areas (e.g., arranging venues, coordinating instructors, ordering training materials, ensuring lab availability)

Partner with:

• Customer Success to consumption of Education Services and boost renewals
• Global Alliances and Partner Enablement teams (e.g., supporting certification and product training programs, train-the-trainer and center of excellence programs)
• Sales and Services to drive education programs to optimize customer satisfaction
• Local and Corporate Marketing to create awareness and promote the CCH Tagetik Academy and all associated learning programs

Ensure consistent global procedures across the department and consistent communication across the organization

Qualifications:

• Bachelor’s degree in finance and / or IT related field preferred
• 5/6+ years of experience with CPM solution (Tagetik or others) is a plus
• Have Budgeting/ Consolidation work exposure/ Software implementation or Data Integration.
• Stand- up training experience.
• Self-motivated with excellent time management skills
• Excellent attention to detail, sense of ownership and proactive attitude towards the role;
• Ability to work on own initiative and part of a broader team
• Mandarin Chinese proficiency is a plus
• Excellent command of written and spoken English.
• Good problem-solving skills
• Strong collaboration skills
• Open-minded and open to interact with people from different
• Able to travel in Apac region on training assignment

Be the difference

If making a difference matters to you, then you matter to us.

We're looking for a Field Marketing Specialist, APAC for Corporate Performance & ESG Division. You will report to the International Marketing Manager.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working arrangements, working from home 2-3 days per week). #LI-Hybrid

WHAT WE OFFER

• Great compensation package
• Medical Insurance and Dental benefit for employee and family
• Flexible working hours to improve work life balance
• Learning and Development Program
• Paid Leave and volunteer leave
• Wellness Programme

ABOUT THE ROLE

Collaborate closely with the senior managers of APAC marketing and Sales to develop and execute quarterly and annual marketing plans for target markets, ensuring regional strategy complements and supports global marketing objectives and sales targets.

• Develop and execute a field marketing plan in line with overall business objectives for the APAC region.
• Conduct in-depth market research to comprehend regional trends and competitive landscapes, shaping targeted marketing campaigns.
• Implement comprehensive ABM campaigns, covering emails, nurturing, webinars, events, landing pages, and digital advertising, to drive lead generation and support sales efforts.
• Collaborate closely with the content and product marketing team to craft compelling and personalized materials, ensuring messaging resonates with the target audience.
• Foster seamless alignment between marketing and sales efforts by working closely with local sales teams, channel partners, and other stakeholders.
• Monitor and analyze key performance indicators (KPIs) to measure the success of marketing initiatives, continuously optimizing strategies for improvement.

ABOUT YOU

• Bachelor’s degree in Marketing, Communications, Business, Advertising or a related field of study preferred, or equivalent experience.
• 1+ years experience with marketing automation platforms and CRM (i.e Marketo, Salesforce ets...)
• Strong English communication skills
• Excellent project management and organizational skills.
• Demonstrated ability to collaborate across teams and influence stakeholders.
• Results-driven mindset with a focus on achieving measurable outcomes.
• Willingness to travel within the APAC region as needed.

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Be the difference.

If making a difference matters to you, then you matter to us.

We are now looking for an Senior Customer Success Specialist; you will act as a strategic partner to our TeamMate customers. You will be proactive in ensuring product adoption, building customer relationships, soliciting customer feedback, and analyzing patterns of successful customers. In this role, you will initially report to the General Manager, TeamMate Asia Pacific.

TeamMate software is used by audit professionals all over the world and is recognized as the award-winning audit management system that increases the efficiency and productivity of the entire internal audit process, including: risk assessment, planning, scheduling, execution, review, report generation, trend analysis, audit committee reporting and storage.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working, working from home 3 days/week).

ABOUT THE ROLE

• Responsible to reach out to customers proactively off renewal cycle to understand customers’ situation, and help them solve challenges, directly or by channeling their request to Support & PS teams
• Back up retention teams in peak periods or when coverage is needed
• Provide inputs for the creation of a customer health index, they need to understand risk of churn, and share with account manager and retention teams
• Work with Sales, Professional Services, Product & Support colleagues to address customer needs and ensure best practice product utilization.
• Position as a key point of escalation for designated accounts, to ensure TM can react and evolve to changing customer requirements.
• Understand customer requests that require product updates, qualify them and channel them appropriately to the Product Management team
• Share with TM customers the product / company / market messaging designed by our Marketing team
• Passionate about our customers’ experience, you will build and maintain that experience for all customers in your portfolio.
• Become an expert on our product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points.
• Drive awareness of regional user groups and speaking opportunities at Customer Appreciation Events
• Use customer management tools to track customer communication, issues and metrics.
• Drive close collaboration with implementation partner and Professional Services;
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customer’s growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls.
• Drive high overall customer NPS rates
• Contribute to the future development of the Customer Success initiatives and strategy.
• Managing Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts in (demand generation, onboarding and/or customer success focused).
• Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery.
• Attend key design review sessions, review project milestones, attend key project management sessions.
• Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline.
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customers’ growth, satisfaction, or renewal.
• Engage customers in user groups, focus groups and annual conferences

ABOUT YOU

• Bachelor's Degree in business, sales, marketing, or related field
• 5 years of account management experience in software
• Strong computer literacy, experienced with SalesForce.com and MS Office Suite
• Experience making outbound phone calls to existing clients, identifying their needs quickly and then providing a value proposition
• Experience with CRM tools i.e. SalesForce.com
• Working within a multi-division organization with various sales and marketing channels
• Working in or with products/services related to software industry preferred • Understanding of enterprise and public sector relationships a plus
• Experience working independently
• Demonstrated proficiency with MS Office Suite (Word, Excel, PowerPoint and Outlook) & presentation tools
• Excellent oral, written and interpersonal skills, including the ability to explain technical concepts in non-technical terms and ability to work well with sales Consultants
• Ability to create documentation that is complete and accurate
• Ability to work with others to learn about products and processes
• Ability to be proactive in asking questions and getting questions answered
• Able to prioritize and work on multiple projects simultaneously
• Attention to detail
• Strong customer service and sales skills
• Ability to organize and prioritize assignments
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Products (PowerPoint, Outlook, Excel, Word)
• Fluent in English; other Asian languages a plus
• Some travel may be required across the region

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Be the difference

If making a difference matters to you, then you matter to us.

Our solutions make a difference – and so do our people.

We're looking for a Revenue Marketing Manager, APAC. The Revenue Marketing Manager is responsible for collaborating with country leaders, functional marketing colleagues, customer success leads, and sales teams to support executing the Go-to-Market strategy for assigned markets. As a market expert, you will develop and implement high-impact marketing plans focused on building awareness and reputation, generating high-quality opportunities, driving customer retention, and supporting channel partners. You're expected to have advanced knowledge in monitoring marketing automation tools and digital channels. You will report to the Revenue Marketing Director, APAC, for Clinical Effectiveness, based in Singapore.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working arrangements). #LI-Hybrid

Get to know us at https://www.wolterskluwer.com/en/health

What We Offer

• Great compensation package
• Medical Insurance and Dental benefit for employee and family
• Flexible working hours to improve work life balance
• Learning and Development Program
• Paid Leave and volunteer leave
• Wellness Programme

About the Role

Collaborate closely with the senior manager for APAC marketing and country managers to develop and execute quarterly and annual marketing plans for target markets, ensuring regional strategy complements and supports global marketing objectives and sales targets.

• Develop and execute multi-touch digital marketing campaigns based on the buyer’s journey to grow and engage audiences; acquire and convert leads across different channels and platforms.
• Work with local vendors, channel partners, and internal Wolters Kluwer teams to create and execute awareness and pipeline generation campaigns, leveraging appropriate global audience and digital campaigns and working on localizing and translating digital and audience program content as required.
• Ensure successful execution of plans on time and on budget.
• Create, monitor, and report on pipeline and results using CRM and marketing analytics tools, identifying trends and risks, and implementing actions to ensure future pipeline is sufficient to achieve sales target, including net new opportunity pipeline creation, pipeline acceleration, and pipeline gap initiatives.
• Drive ABM programs: 1 to 1, 1 to Few, 1 to Many, and competitor monitoring in collaboration with local sales teams and ABM marketing team.
• Work closely with the regional sales team to ensure they are aware of and involved in marketing activities and provide feedback on ideas and opportunity progression.
• Work with the product marketing teams and country managers to develop and implement product launch plans for relevant target markets.
• Track and report marketing project timelines, tactical KPIs, and sales results.
• Work with the APAC revenue marketing team to share learning and best practices.
• Develop and execute thought leadership programs that increase awareness and build reputation:
• Understand HIT challenges/trends in the assigned markets and work with content experience colleagues and agencies to develop relevant and compelling material, ensuring it is persona-based, aligned with global audience messaging, and differentiates Wolters Kluwer versus competitors.
• Work with local PR agencies, event agencies, and media partners to implement effective thought leadership programs.
• Support retention programs:
• Support retention efforts through participation in international high-touch customer strategy and Top 100 account activities.
• Produce customer profiles and testimonials that highlight the value and impact of CE solutions.
• Support Channel Partner Program
• Work with local channel partner managers to onboard, enable and support partners to achieve business growth and deliver on regional objectives related to market development, awareness, education, and pipeline creation.
• Track marketing impact in partner regions by monitoring opportunity progression and reporting KPIs against targets to relevant stakeholders (MDF use, pipeline generation, marketing-assisted wins).

About You

• 3+ years of broad marketing experience gained in large multi–cultural global companies, using tactics such as digital marketing, C-Suite lead generation campaigns, event management, content marketing, PR, and media engagement, with a track record of generating and managing marketing contribution to revenue.
• Highly creative with experience in devising integrated marketing campaigns that engage, inform, and motivate.
• An understanding of digital metrics to measure each marketing funnel performance.
• Experience in marketing in multiple markets and appreciation of cultural factors that influence ways of working both internally and externally.
• Highly self-motivated individual with a strong work ethic and demonstrated excitement for new challenges and opportunities.
• Proven ability to effectively manage multiple priorities and projects
• Strong organizational and project management skills with excellent attention to detail.
• Good communicator with an ability to build positive cross-functional (sales, corporate marketing, customer success) and management relationships
• B.A. or B.S. degree
• Proficiency in English is essential; fluency in Korean or Chinese is a distinct advantage.
• International marketing experience is preferred.
• Prior healthcare or technology sector experience preferred.

Travel Requirement

• Up to 15-30% travel

About Us

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Be the difference

If making a difference matters to you, then you matter to us.

We're looking for a Field Marketing Specialist, APAC for Corporate Performance & ESG Division. You will report to the International Marketing Manager.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working arrangements, working from home 2-3 days per week). #LI-Hybrid

WHAT WE OFFER

• Great compensation package
• Medical Insurance and Dental benefit for employee and family
• Flexible working hours to improve work life balance
• Learning and Development Program
• Paid Leave and volunteer leave
• Wellness Programme

ABOUT THE ROLE

Collaborate closely with the senior managers of APAC marketing and Sales to develop and execute quarterly and annual marketing plans for target markets, ensuring regional strategy complements and supports global marketing objectives and sales targets.

• Develop and execute a field marketing plan in line with overall business objectives for the APAC region.
• Conduct in-depth market research to comprehend regional trends and competitive landscapes, shaping targeted marketing campaigns.
• Implement comprehensive ABM campaigns, covering emails, nurturing, webinars, events, landing pages, and digital advertising, to drive lead generation and support sales efforts.
• Collaborate closely with the content and product marketing team to craft compelling and personalized materials, ensuring messaging resonates with the target audience.
• Foster seamless alignment between marketing and sales efforts by working closely with local sales teams, channel partners, and other stakeholders.
• Monitor and analyze key performance indicators (KPIs) to measure the success of marketing initiatives, continuously optimizing strategies for improvement.

ABOUT YOU

• Bachelor’s degree in Marketing, Communications, Business, Advertising or a related field of study preferred, or equivalent experience.
• 2+ years experience with marketing automation platforms and CRM (i.e Marketo, Salesforce ets...)
• Strong English communication skills
• Excellent project management and organizational skills.
• Demonstrated ability to collaborate across teams and influence stakeholders.
• Results-driven mindset with a focus on achieving measurable outcomes.
• Willingness to travel within the APAC region as needed.

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Be the difference.

If making a difference matters to you, then you matter to us.

We are now looking for an Senior Customer Success Specialist; you will act as a strategic partner to our TeamMate customers. You will be proactive in ensuring product adoption, building customer relationships, soliciting customer feedback, and analyzing patterns of successful customers. In this role, you will initially report to the General Manager, TeamMate Asia Pacific.

TeamMate software is used by audit professionals all over the world and is recognized as the award-winning audit management system that increases the efficiency and productivity of the entire internal audit process, including: risk assessment, planning, scheduling, execution, review, report generation, trend analysis, audit committee reporting and storage.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working, working from home 3 days/week).

ABOUT THE ROLE

• Responsible to reach out to customers proactively off renewal cycle to understand customers’ situation, and help them solve challenges, directly or by channeling their request to Support & PS teams
• Back up retention teams in peak periods or when coverage is needed
• Provide inputs for the creation of a customer health index, they need to understand risk of churn, and share with account manager and retention teams
• Work with Sales, Professional Services, Product & Support colleagues to address customer needs and ensure best practice product utilization.
• Position as a key point of escalation for designated accounts, to ensure TM can react and evolve to changing customer requirements. • Understand customer requests that require product updates, qualify them and channel them appropriately to the Product Management team
• Share with TM customers the product / company / market messaging designed by our Marketing team
• Passionate about our customers’ experience, you will build and maintain that experience for all customers in your portfolio.
• Become an expert on our product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points.
• Drive awareness of regional user groups and speaking opportunities at Customer Appreciation Events
• Use customer management tools to track customer communication, issues and metrics.
• Drive close collaboration with implementation partner and Professional Services;
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customer’s growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls.
• Drive high overall customer NPS rates
• Contribute to the future development of the Customer Success initiatives and strategy.
• Managing Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts in (demand generation, onboarding and/or customer success focused).
• Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery.
• Attend key design review sessions, review project milestones, attend key project management sessions.
• Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline.
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customers’ growth, satisfaction, or renewal.
• Engage customers in user groups, focus groups and annual conferences

ABOUT YOU

• Bachelor's Degree in business, sales, marketing, or related field
• 5 years of account management experience in software
• Strong computer literacy, experienced with SalesForce.com and MS Office Suite
• Experience making outbound phone calls to existing clients, identifying their needs quickly and then providing a value proposition
• Experience with CRM tools i.e. SalesForce.com
• Working within a multi-division organization with various sales and marketing channels
• Working in or with products/services related to software industry preferred • Understanding of enterprise and public sector relationships a plus
• Experience working independently
• Demonstrated proficiency with MS Office Suite (Word, Excel, PowerPoint and Outlook) & presentation tools
• Excellent oral, written and interpersonal skills, including the ability to explain technical concepts in non-technical terms and ability to work well with sales Consultants
• Ability to create documentation that is complete and accurate
• Ability to work with others to learn about products and processes
• Ability to be proactive in asking questions and getting questions answered
• Able to prioritize and work on multiple projects simultaneously
• Attention to detail
• Strong customer service and sales skills
• Ability to organize and prioritize assignments
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Products (PowerPoint, Outlook, Excel, Word)
• Fluent in English; other Asian languages a plus
• Some travel may be required across the region

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Be the difference.

If making a difference matters to you, then you matter to us.

Due to fasting growing business, we are looking for a Financial Planning Analyst, APAC, to be based in Singapore, reporting to the Financial Planning & Analysis Manager APAC and focusing across all lines of business within CCH Tagetik.

You will partner closely across the various teams in analyzing the top line of the APAC Group and being a key contributor for the Financial Reporting for APAC and up to our Corporate/Global HQ. You will also work closely with the local Financial Planning & Analysis team.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working, working from home 3 days/week).

ABOUT THE ROLE

• Support the monthly financial reporting and analysis function, forecast specific areas within the business, and manage ad-hoc data and financial analysis
• Analyze, track and report on all assigned top line key indicator and financial figures to compare to approved planning/forecasting benchmarks
• Collect, organize, analyze, interpret, and communicate financial data to assist the business with making key decisions
• Support the month-end financial reporting process including generating reports to ensure accurate closing of monthly financials and closing in-depth financial reporting
• Assist with the planning and execution of the corporate forecasting process, including monthly, quarterly reporting, the annual budget and long-range planning
• Support to drive better financial insight and analysis into our key operational areas while driving greater financial controls and leadership for the organization
• Provide operational and business insight for key metrics across multiple functional areas
• Drive efficiencies in data collection and improve upon data analysis tools
• Foster cross-functional relationships and assist in ad-hoc analyses of complex business issues

ABOUT YOU

• 3+ years financial planning and analysis experience including financial analysis, forecasting, business performance modeling, break-even analysis, and reporting (i.e. cash flow, profit and loss, and ad hoc)
• Bachelor's degree from an accredited college or university
• Strong business acumen with the ability to operationalize concepts/ideas, anticipate risks and issues, and prioritize and manage action plans to deliver successful outcomes
• Strong analytical skills and strong attention to detail
• Good Excel and analytical skills
• Proficient with Microsoft Office Suite applications
• Experience working in a global software organization or financial services company is preferred
• Some experience with SAP and Tagetik or similar financial management software preferred

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Be the difference.

If making a difference matters to you, then you matter to us.

Due to fasting growing business, we are looking for a Financial Planning Analyst, APAC, to be based in Singapore, reporting to the Financial Planning & Analysis Manager APAC and focusing across all lines of business within CCH Tagetik.

You will partner closely across the various teams in analyzing the top line of the APAC Group and being a key contributor for the Financial Reporting for APAC and up to our Corporate/Global HQ. You will also work closely with the local Financial Planning & Analysis team.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working, working from home 3 days/week).

ABOUT THE ROLE

• Support the monthly financial reporting and analysis function, forecast specific areas within the business, and manage ad-hoc data and financial analysis
• Analyze, track and report on all assigned top line key indicator and financial figures to compare to approved planning/forecasting benchmarks
• Collect, organize, analyze, interpret, and communicate financial data to assist the business with making key decisions
• Support the month-end financial reporting process including generating reports to ensure accurate closing of monthly financials and closing in-depth financial reporting
• Assist with the planning and execution of the corporate forecasting process, including monthly, quarterly reporting, the annual budget and long-range planning
• Support to drive better financial insight and analysis into our key operational areas while driving greater financial controls and leadership for the organization
• Provide operational and business insight for key metrics across multiple functional areas
• Drive efficiencies in data collection and improve upon data analysis tools
• Foster cross-functional relationships and assist in ad-hoc analyses of complex business issues

ABOUT YOU

• 3+ years financial planning and analysis experience including financial analysis, forecasting, business performance modeling, break-even analysis, and reporting (i.e. cash flow, profit and loss, and ad hoc)
• Bachelor's degree from an accredited college or university
• Strong business acumen with the ability to operationalize concepts/ideas, anticipate risks and issues, and prioritize and manage action plans to deliver successful outcomes
• Strong analytical skills and strong attention to detail
• Good Excel and analytical skills
• Proficient with Microsoft Office Suite applications
• Experience working in a global software organization or financial services company is preferred
• Some experience with SAP and Tagetik or similar financial management software preferred

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Be the difference

If making a difference matters to you, then you matter to us.

We are looking for a Principal Consultant/Senior Functional Consultant, to be based in Singapore, reporting to the Director, Consulting, Asia Pacific, delivering Tagetik Corporate Performance Management solutions in the region.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working, working from home 3 days/week). #LI-Hybrid

WHAT WE OFFER

• Great compensation package
• Medical Insurance and Dental benefit for employee and family
• Learning and Development Program
• Flexible working hours to improve work life balance
• Paid Leave and volunteer leave
• Wellness Programme

ABOUT THE ROLE

• Handle project stake holders and business users in multiple project phases:Driving the workshops; Supporting application design; Doing hands-on product implementation; Project documentations; Conduct user training and UAT
• Build the application end to end.
• Work as a team to drive for effective on time project deliverables.
• Excellent Client interaction / build relation (with top Management) and handling key business users
• To travel client location in Asia and drive the solution delivery along with Project Manager
• Effective offshore co-ordination for project execution (Web session, conference calls etc.)
• Participation as a product Trainer.

ABOUT YOU

• 5+ years experience, implement 4+ end to end projects
• Bachelor degree or higher. Preferred the fields: a) Financial / Corporate Accounting, Finance b) Information technology
• Hands on experience in requirement gathering and end to end implementation of Enterprise Budgeting & Planning, Consolidation processes.
• In depth knowledge in Financial Planning & Budgeting process of an Organization.
• Sound understanding in Basic Accounting & Financial consolidation process.
• Previous EPM / CPM implementation experience is preferred.
• Through knowledge and independent preparation of project documentations including Requirement gathering, Solution Design document, UAT scripts, training material preparations.
• Extensive knowledge of application and database administration tasks, specifically Database Trouble Shooting.
• Good Analytical and interpretation skill.
• Good communicator and people skill.
• Advanced knowledge and hands on experience in Microsoft Excel, Word, PowerPoint and other Office products.
• Good presentation and Documentation skills.
• A team player who can also work independently.
• Self-starter and interested to learn new product knowledge.
• Certification in one or more multiple Accounting standards, i.e. IFRS GAAP etc, is preferred.

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.