Total 40 job vacancies by Wise Asia-pacific Pte. Ltd.

What's the role?

We’re looking for an experienced SEO Content Manager to join our growing SEO Content team.

This role is a fantastic opportunity for someone who is ready for their next big challenge to fully own the performance of one of our fastest growing regions and to manage an already successful team to drive even more growth from our Asian blogs.

You’ll join a diverse team of 45+ SEO Content specialists who produce content in 25 languages across five global offices with one simple goal: to make international finance simpler.

You’ll lead a team of Specialists who operate locales within your region. And you’ll create, iterate and deliver a long term plan for growth.

Your Mission:

• Own the performance and growth strategy for generating new customers for Wise in Asia
• Lead, coach and mentor two specialists (and counting!) and challenge them to reach their growth objectives for their locales
• Work with the specialists in your team to ensure locales operate profitably
• Own the hiring pipeline and strategy for your region
• Own and deliver the planning cycle for your region
• Understand our prospective customers in Asia and our varied product offering across the continent
• Own stakeholder relationships with product and the wider business for Asia
• Set realistic targets for your region and inspire and motivate your team to achieve them
• Own the performance forecast for your region

This role will give you the opportunity to:

• Lead and develop others: you’ll manage two high performing existing SEO Content specialists
• Work autonomously; identifying, validating and owning what growth for our Asian blogs could look like and how we can get there
• Travel to work with our teams in Tallinn, Budapest and London as well as meet key internal stakeholders when they visit from other offices

A bit about you:

• You have hands-on experience in creating or managing the production of organic content
• You’re fluent/native in either Japanese or Simplified Chinese
• You know how to measure performance of SEO initiatives
• You have experience managing others and understand how to support people with different abilities and needs and can flex your leadership style accordingly
• You have good experience of surfacing data-driven opportunities and insights to build a solid, prioritised action plan that brings growth
• You have experience working with and communicating the impact of SEO initiatives to different business stakeholders
• You’re a strategic long-term thinker
• You’ve contributed to optimising bigger team-wide processes to make the content machine run more efficiently

Some extra skills that would be awesome:

• Experience in creating or managing content plans in multiple languages
• Experience working with international search engines like Baidu is a plus

We’re looking for an experienced Treasury Manager to join our Treasury team in Singapore. This role is a unique growth opportunity in our Treasury within our newly created Markets team, with the ability to have a direct impact on Wise's mission → Money without Borders.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help us manage our risks in real time, and help us keep lowering our prices

Our Markets team manages the risk on our GBP 105bn+ FX book and our GBP 11bn of customer assets.

Here’s how you’ll be contributing to the Treasury team

• Using your experience managing dealing activities, you will help us manage group wide FX risks and manage liquidity trades to ensure we have money where our customers need it.
• Own the local execution relationships with our panel of international banks and counterparties, ensuring we are negotiating on price, and optimising for both price and broader relationship whenever we trade
• Taking ownership and propose updates and upgrades to our dealing approach, policies, controls and systems
• Be an experienced leader adept at training and building high performance teams
• Be part of the team rolling out new currencies and products, ensuring Treasury can manage the risk efficiently in time for new launches
• Build and deliver reporting on dealing activities and monthly improvements as the role evolves
• Bringing your external markets knowledge and experience to our teams to ensure we can keep growing at scale
• Within our Markets area we also manage our cash and asset book of GBP10bn+, this role will work closely with this team
• Working directly with our product team to automate risk management and funding strategies once proven

This role will give you the opportunity to:

• Choose your path to impact - we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls
• Be part of a rapidly growing team, in an expanding business, giving opportunities to expand the role as you grow
• Be flexible in how you work, we understand everyone needs a little something different so we’ll do our best to make it happen
• You’ll have the opportunity to travel and work with our teams globally
• Grow as a leader – with our rapid growth, this role will need to be a source of markets expertise across our entire business

About you:

• Experience in a high paced, high flow, FX environment across a broad range of currencies, especially Asian Exotics
• Confident dealing spot, forwards, swaps, and NDFs to manage live exposures
• An experienced professional relationship builder with our banks and counterparties
• A leader that has experience managing a small team
• Experience in a change environment, with broad collaboration
• Proficient prioritiser - you make the right decisions on how to allocate time and effort
• You can easily communicate complex ideas to various crowds
• You have delivered tools, processes or products that optimise and scale in the treasury environment (Trading, Cash Management, Pricing, Risk management, etc)
• Open approach to problem solving in a fast paced environment

Some extra skills that would be great (but not essential):

• Experience in the payments industry/fintech space
• Experience with settlements and operating teams will be valuable
• Experience with Asset Management execution (Bonds, MMFs etc)
• ACT Qualifications

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

We’re looking for a Regulatory Product Compliance Senior Manager to join our growing Product Compliance team and lead the Assets Product Compliance support in APAC. This role is hands-on, a unique opportunity to have an impact on Wise’s mission, grow as a product and compliance manager, and help save millions more people money.

Your mission:

In 2022 Wise launched the Assets product in Singapore, a new type of account. Assets allows customers to invest the money they hold with Wise in different asset classes such as stocks or bonds while retaining the instant access and spend functionality of a checking account.

Your mission is to work with our product teams based both in Singapore and London to improve our Assets offering in Singapore in a compliant manner through a deep understanding of the regulatory requirements and Regulators’ expectations around investment products. You will also support the product teams on expanding the Assets offering in new APAC markets.

You will also act as the Chief Executive Officer and Director for Wise Asia-Pacific Pte. Ltd. which currently holds both a CMS licence under the SFA and an MPI licence under the PSA.

This is a first line Product Compliance role, embedded in the Product team.

You, together with the global and APAC product team, will be responsible for:

Regulatory risk and remediation:

• By demonstrating a deep understanding of the Wise Assets product and local regulatory requirements you support Product and operational teams on how to interpret regulatory requirements, improve processes and our product to avoid regulatory breaches and/or incidents;
• In collaboration with Risk and Compliance second line and the product team, identify and align on the main regulatory risks, gaps and forthcoming regulations. Present this in a very clear and understandable way to the wider teams, and work with them on defining the solutions and execution of mitigating actions

Product design:

• Deeply understand regulatory needs, translate this into solutions and work together with the Product Teams to build compliant new products/features and services in a customer oriented way;
• Perform regulatory analysis of new products/features and services, and implement required controls prior to launch.
• Identify opportunities to improve our product proposition / competitiveness by thoroughly analysing relevant regulations and challenging existing interpretations and market practice

Third Party Relationships:

• Represent Wise in external meetings and being able to clearly and effectively articulate the Wise Assets Product;
• provide input on regulatory related matters, always representing Wise customer-oriented culture while ensuring compliance.

Chief Executive Officer and Director:

• Act as Chief Executive Officer and Director for Wise Asia-Pacific Pte. Ltd and ensure compliance with SFA LCB 13.
• More concretely, for example - implement, and ensure compliance with policies on all operational areas, ensure compliance arrangements to help ensure Wise’s compliance with all applicable laws, codes of conduct and standards of good practice, identify, address and monitor the risks associated with Wise’s business activities, ensure that Wise is subject to adequate internal audit, …

This role will give you the opportunity to:

• Grow your hands-on Fintech knowledge at full speed;
• Build world-class products: The role is a unique opportunity to build innovative state-of-the-art products that are compliant for our customers and regulators
• Work together with all our amazing teams globally

Qualifications:

• Minimum of 10 years of relevant experience working for firms in the retail investments, fund management, or capital markets industries, with a minimum of 5 years of managerial experience during that period;
• Deep working knowledge of the MAS’ Securities and Futures act (“SFA”);
• Familiar with the evolving regulatory expectations of the MAS with regards to Capital Market firms and ideally even Payment Services / Electronic Money firms;
• Ability to prioritise effectively and call-out what are the key areas of improvement and implementation required from a regulatory point of view;
• Ability to effectively communicate with Product Managers and Engineers and provide practical, actionable, and value added recommendations;
• Problem solving attitude, with the ability to use regulation together with data to drive business decisions;
• A natural owner, that drives and delivers project from inception to completion, timely and with attention to the details;
• Willingness to travel, as the Assets team is mainly located in London; and
• Legally authorised to work in Singapore

We’re looking for a Compliance Officer - Singapore to strengthen our compliance team. Based in Singapore, you will work with a growing team of multidisciplinary specialists (Product, Treasury, Banking, Platform, Security) to help build world class products in Singapore. You’ll also manage and strengthen the teams’ relationships with regulators by being the Regulator’s first point of contact, keeping everybody informed and protecting our most valuable asset - our customers.

This role is located in Singapore.

Your mission:

• Improve the compliance product in line with our mission to be instant, convenient, transparent and eventually free.
• Maintain our regulatory licence for Singapore: (i) regulatory liaison, (ii) monitoring our key obligations, and be a champion of our compliance framework in audits.
• Build trust with our regulator: manage and coordinate meaningful reporting internally and externally, respond to information requests, and proactively communicate product changes and notifiable events.
• Lobby and champion for any regulatory changes that may impact Wise operations in Singapore.
• Maintain compliance frameworks, policies and documentation and lead in regulatory audits.
• Develop systems to track and monitor our regulatory risks, compliance with regulatory requirements and internal policies.
• Educate teams about Singapore regulatory requirements, and empower teams to build risk based processes which are clearly documented.
• Scrutinise and test compliance programs, including quality assurance, analyse findings and work with Operational teams to develop our risk based approach, provide constructive feedback and be responsible for resolutions, including addressing any audit findings.
• Adapt your focus on different compliance issues depending on growth plans and compliance needs.
• Work with global Product and Operational teams in Singapore, Malaysia and Estonia.

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know many teams across the company as you liaise with them to help them understand the regulatory framework and bring together the information that our regulators need.
• Help keep compliance right at the heart of our product developments and new initiatives by leading regulatory change because of new regulatory developments and sharing these with the teams.

A bit about you:

If you have a background in payments or other financial regulation, great communication and organisational skills, tons of motivation, then this role could be perfect for you!

• Theory. You are an expert in payment system regulatory and financial crime compliance and may be currently working, have worked, or work directly with Anti-Money Laundering Council (AMLC) or Monetary Authority of Singapore (MAS).
• Practice. You have demonstrable experience designing and challenging processes, ideally across multiple products. You have thought deeply about the Wise mission and how it intersects with compliance.
• Passion. You get a kick out improving current practices and processes and can apply different compliance strategies to develop multiple compliance frameworks.
• Get the job done. You have a sense of urgency and an ability to work well under pressure, prioritising, taking responsibility and working to tight deadlines.
• Detail. You have meticulous attention to detail.
• Development. You’ve considered the challenges and development opportunities of working at a fast growing scale-up and are looking to get into FinTech or payments compliance.
• Location and Language. Location. Must be willing to travel, subject to government regulations. You must be fluent in English.

What we offer in return:

• Competitive base salary
• Generous stock options package
• Lots of awesome Wise benefits

We’re looking for an experienced Treasury Manager to join our Treasury team in Singapore. This role is a unique growth opportunity in our Treasury within our newly created Markets team, with the ability to have a direct impact on Wise's mission → Money without Borders.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help us manage our risks in real time, and help us keep lowering our prices

Our Markets team manages the risk on our GBP 105bn+ FX book and our GBP 11bn of customer assets.

Here’s how you’ll be contributing to the Treasury team

• Using your experience managing dealing activities, you will help us manage group wide FX risks and manage liquidity trades to ensure we have money where our customers need it.
• Own the local execution relationships with our panel of international banks and counterparties, ensuring we are negotiating on price, and optimising for both price and broader relationship whenever we trade
• Taking ownership and propose updates and upgrades to our dealing approach, policies, controls and systems
• Be an experienced leader adept at training and building high performance teams
• Be part of the team rolling out new currencies and products, ensuring Treasury can manage the risk efficiently in time for new launches
• Build and deliver reporting on dealing activities and monthly improvements as the role evolves
• Bringing your external markets knowledge and experience to our teams to ensure we can keep growing at scale
• Within our Markets area we also manage our cash and asset book of GBP10bn+, this role will work closely with this team
• Working directly with our product team to automate risk management and funding strategies once proven

This role will give you the opportunity to:

• Choose your path to impact - we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls
• Be part of a rapidly growing team, in an expanding business, giving opportunities to expand the role as you grow
• Be flexible in how you work, we understand everyone needs a little something different so we’ll do our best to make it happen
• You’ll have the opportunity to travel and work with our teams globally
• Grow as a leader – with our rapid growth, this role will need to be a source of markets expertise across our entire business

About you:

• Experience in a high paced, high flow, FX environment across a broad range of currencies, especially Asian Exotics
• Confident dealing spot, forwards, swaps, and NDFs to manage live exposures
• An experienced professional relationship builder with our banks and counterparties
• A leader that has experience managing a small team
• Experience in a change environment, with broad collaboration
• Proficient prioritiser - you make the right decisions on how to allocate time and effort
• You can easily communicate complex ideas to various crowds
• You have delivered tools, processes or products that optimise and scale in the treasury environment (Trading, Cash Management, Pricing, Risk management, etc)
• Open approach to problem solving in a fast paced environment

Some extra skills that would be great (but not essential):

• Experience in the payments industry/fintech space
• Experience with settlements and operating teams will be valuable
• Experience with Asset Management execution (Bonds, MMFs etc)
• ACT Qualifications

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who

live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.

We’re looking for a Regulatory Compliance Lead for South and South-East Asia. Based in Singapore , you will work with a growing team of multidisciplinary specialists (Product, Treasury, Bank Product, Security based in our offices in APAC and HQ in London) to help build world class products for this part of the world.

You’ll help manage and strengthen the team’s relationships with regulators by having a clear overview of our regulatory requirements and how we meet them through our products, processes and controls. You’ll have ultimate responsibility for maintaining our regulatory authorisations and ensuring that these remain appropriate for our product offerings and features.

Your mission:

• Be accountable, for the build and execution of an effective and scalable Compliance oversight programme for South Asia and South-East Asia
• Lead and inspire a team of Compliance professionals across India, Singapore, Malaysia, Indonesia, Philippines and Thailand that oversee both regulatory and financial crime compliance.
• Build trust with our regulators: as a senior leader you are responsible for overseeing the relationship with our regulators in the markets and working with your team to develop an effective regulatory engagement plan that considers both the routine as well as the proactive engagement strategy that you design.
• Comfortably engage in the details of projects that your team are undertaking and be able to provide technical compliance support across your immediate team and the region, being able to step in and do the job if needed.
• Manage the relationship with the Boards of Wise’s licensed subsidiaries in South Asia and South-East Asia Board with regards to Compliance matters, by being able to speak to the detail of projects and cases where needed.
• Collaborate with our Compliance Monitoring and Testing teams as well as the Internal Audit function, to ensure that our assurance processes are aligned and appropriate.
• Own, maintain and update existing compliance frameworks, policies and documentation and build these out to support new products and markets as needed
• Monitor our regulatory and financial crime risk, and be able to develop response plans
• Build out and strengthen our existing control framework through implementing clear

and auditable processes that are consistent with regional requirements.

• Take on and own new challenges that arise in any area of the compliance programme on a project basis. Take a problem-solving approach, whether designing a new process to be implemented or driving an effort for multiple teams to work together to meet new regulatory requirements.

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know many teams across the company as you liaise with them to help them understand the regulatory

framework and bring together the information that our regulators need.

• Help keep compliance right at the heart of our product developments by managing our compliance obligations across South Asia and South-East Asia, managing

regulatory change, driving second line monitoring and oversight, and providing

assurance to Group Senior Leadership Team, Board directors of Wise licensed subsidiaries in your region and Group Board.

• Support new initiatives and market launches by ensuring all new business and products are compliantly launched.

A bit about you:

Our ideal candidate will have a background in managing compliance with financial regulation, great communication and organisational skills, tons of motivation and positivity.

More specifically, we’re looking for someone who can demonstrate they have these attributes:

• Theory. You are an expert in regulatory and fincrime compliance (or both) having a

background in Financial Regulation or a thorough knowledge of regulations in South Asia and at least 2 major markets in South-East Asia.

• Practice. You have worked in a Financial Regulation advisory role or in a Compliance team in a leadership capacity and have dealt with regulators on a regular basis. You have demonstrable experience designing and challenging processes, ideally across multiple products. You have experience in dealing with regulatory audits, FIU reporting, suspicious transaction monitoring etc. You understand how to build and maintain a good working relationship with regulators, policymakers etc.
• Passion. You get a kick out of improving current practices and processes and have the drive to apply different compliance strategies to develop multiple compliance frameworks. You have thought deeply about the Wise mission and how it intersects with compliance.
• Get the job done. You are a problem-solver. You have a sense of urgency and an ability to work well under pressure, prioritising, taking responsibility and working to tight deadlines.
• Communication. You’re a strong relationship builder across all levels of the business and externally. You lead by example and can demonstrate the Wise values in all your actions.
• Development. You’ve considered the challenges and development opportunities of working at a fast growing scale-up and are looking to get into FinTech or payments compliance.

What we offer in return:

• Competitive base salary
• Generous stock options package

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Also, where and what you studied isn't important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

Job Summary: The role of the SEO Content Manager - [Region] is to take ownership of the growth strategy for the SEO Content channel in a particular region. You’ll lead a team of Specialists who operate locales within your region. And you’ll create, iterate and deliver a long term plan for growth.

Goal: The objective of this role is to generate sustainable growth in your region by supporting existing locales and launching new ones within our economic constraints

KPIs: We can measure success in many ways, and I encourage you to discover new and better ways to do so. In the meantime, here’s the metrics that’ll inform the actions and projects you take on

• Performance: Region MNC and registrations
• SEO metrics: Region organic traffic growth
• Region economics: Region payback and growth

Responsibilities:

• Generate new customers for Wise in your region
• Lead, coach and mentor a team of Specialists and challenge them to reach their objectives
• Work with the SEO Content Lead to create a hiring plan for your region
• Work with the specialists in your team to ensure locales operate within payback
• Own channel reporting at a regional level and ensure locale reports are insightful
• Structure and coordinate the planning and retro cycle for your region
• Be the point of contact for our channel in regional meetings and with PMMs, PMs etc
• Create a long term vision and plan for your region, which is delivered in quarterly plans
• Identify tests or opportunities for growth within your region, executing to achieve them
• Know our product (features, launch timelines etc) and customers in your region
• Set realistic targets for your region and inspire and motivate your team to achieve them
• Ensure your region achieves forecast performance

The APAC Company Secretary will have a senior role in leading and supervising the delivery of best practice governance, managing the main APAC legal entities and ensuring compliance with all relevant legislation/regulation.

The position will require an experienced company secretary who will be able to work autonomously in an expanding ambitious company.

Key Responsibilities of the Job:

• To provide a full governance and secretarial service to the APAC legal entities
• To act as the trusted advisor to the main boards and committees
• Design and deliver corporate governance and company secretarial standards
• Embed the governance framework for the Group
• Interact with senior stakeholders on all aspects of corporate governance
• Design and deliver director training and inductions
• Support the Deputy Company Secretary/Group Company Secretary with governance projects
• Manage the Company Secretarial Assistant
• Horizon scan to ensure the group is to up to date with all relevant developments in company secretarial practice, law and regulation and develop best practice as a result of these changes
• Contribute to Legal team strategy and planning
• Manage relationships with contacts and external service providers for Company Secretariat
• Manage the process for the onboarding of non-executive directors
• Assist with Corporate Projects
• Any other relevant duties

What we are looking for:

• CGI qualified or international equivalent with 8 -10 years experience
  
• Experience gained in an international financial services or technology company
• Understanding of how to navigate the requirements of a growing dynamic company
• Commercial and business awareness
• Strong influencing, interpersonal and communication skills at all levels
• Confident and approachable
• Ability to work with minimum supervision and able to prioritise appropriately
• Flexible and hands-on approach to duties
• Attention to detail
• Good team player

What can we give you:

• A chance to work in an exciting and dynamic environment
• Working in a great friendly collaborative team
• Exposure to a variety of work, with no day the same
• A chance to work independently
• Flexible working

At Wise, we're on a mission to build the best way to move and manage money internationally. We're making financial services more fair, accessible, and affordable for people and businesses worldwide. As we continue to grow, we're looking for a Growth Marketing Manager focused on Japan. This role is pivotal in driving our growth strategy, managing multi-channel campaigns, and fostering partnerships to increase our transaction volume in these key markets.

Your Mission

As a Growth Marketing Manager for Japan, you will:

1. Drive growth initiatives and strategies in Japan, ensuring significant market penetration and user acquisition.
2. Organize and execute multi-channel marketing campaigns, coordinating closely with internal teams and external partners to maximize reach and impact.
3. Lead product launches in the region, tailoring strategies to meet local needs and preferences.
4. Experiment with new paid channels to identify and scale successful tactics, optimizing for cost-effective customer acquisition.
5. Collaborate with local partners, including travel agencies, platforms, and expat groups, to explore innovative avenues for transaction volume growth.
6. Manage social media content, ensuring engaging and relevant material that resonates with our target audience in Japan.
7. Work closely with the analytics team to monitor campaign performance, generate insights, and produce comprehensive reports to guide future strategies.

About You

• Experience: You have at least 5 years of marketing experience in Japan, with a strong preference for backgrounds in fintech or related industries.
• Localization Expertise: You possess a deep understanding of local nuances across Japan markets and are skilled in tailoring strategies to fit diverse cultural contexts.You need to be a native Japanese speaker.
• Team Collaboration: You are a proactive team player with excellent project planning skills, capable of leading cross-functional initiatives.
• Data-Driven: Your approach is rooted in analytics; you leverage data to inform decisions and drive growth.
• Creativity: You bring creative flair to your strategies, constantly seeking innovative ways to engage audiences and achieve objectives.
• Communication: You are an effective communicator, able to articulate ideas clearly and collaborate efficiently with teams and stakeholders.

What’s in It for You?

• Opportunity to significantly impact Wise's growth in Japan, contributing to our mission of building money without borders.
• Autonomy in your role, with the support of a talented and passionate team.
• Competitive compensation package, including RSUs.
• Hybrid working model, allowing for a blend of home and office work.
• Generous self-development budget and comprehensive benefits package.
• The chance to work in a diverse, inclusive, and innovative environment.

Join Us

If you're excited about making a real impact in a company that values transparency and innovation, we'd love to hear from you. Apply now to become part of our mission to revolutionise the world of international finance.

Wise is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information on our mission and values, visit Wise.Jobs.

Stay connected with life at Wise by following us on LinkedIn and Instagram.

With a high degree of autonomy, you will be supporting the legal function within the Wise group to help take the business to the next level, including:

• Working closely and building relationships with multiple business units across the Company and across our APAC markets (Singapore, Hong Kong, Australia, New Zealand, Malaysia, Thailand, Indonesia and Japan and other regions in APAC) and Gulf markets to advise on a wide range of legal matters and ad hoc problems, including licensing, market entry and partnerships
• Structuring, drafting, and negotiating commercial agreements with banking/payments partners, outsourced service providers and suppliers
• Understanding the real risks to the business and providing practical advice to Product and Expansion teams. Supporting Product and Expansion teams on changes to our customer agreement for new services or new market entry
• Supporting initiatives relating to governance within the group with close support from Group Co Sec
• Liaising with external counsel where required
• Advising on the legal rights and duties of subsidiary companies and their directors in the APAC region
• Working with the Legal team (based in Singapore, London, New York and Estonia) to support the wider needs of the company
• Staying up to date on legal developments in APAC and advising on future-looking initiatives
• Mentoring and upskilling relevant directors, officers and teams, making life simple and easy

This role will give you the opportunity to:

• Define your path to success - you’ll have the freedom and responsibility to help shape what is needed and then make it happen
• Build something for the future - we are continuing to grow rapidly and your work will be crucial in growing and maturing one of the companies of our time
• Inspire with your ideas, knowledge and self-starting attitude

A bit about you:

We are looking for someone passionate about fintech or finance and with an eye on the future. You will ideally have :

• Minimum 4-5 years of previous firm or in-house experience in APAC, focusing on payments, financial services or technology. Experience in the Gulf region would be a plus
• Proven experience with commercial contract structuring, drafting, and negotiation
• Understand how to balance between maturity in corporate governance and operations, and the practical considerations of fast growth and scaling
• Have a track record in project management and clear communication, including being able to focus people behind a common goal and make the complex simple.
• Focus on impact, through trusted relationships
• Have a get-it-done, collaborative approach to problem solving and an ability to seek creative, innovative solutions for complex matters
• Maintain a sense of camaraderie and good humour while under pressure and working to tight deadlines
• Well-organised and able to manage and prioritise numerous projects simultaneously
• Flexible and agile, and able to adapt to changing demands
• Have professionalism and high integrity

What we offer in return:

This is a full-time position reporting to the Head of Legal based in our Singapore office. Find out more about our benefits here.

If you think you’ve got what it takes, come help us build a beautiful future of money without borders!

We’re looking for a Global Products Operations Senior Specialist to join our team, focusing on Assets or Cards Operations (Issuance) or Wise Platform within the Global Products Operations area:

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and convenient business solutions.

A Global Products Operations Senior Specialist's role is to support Product Teams as a representative of the Payment Operations organisation - to ensure that new and current products, features and processes scale efficiently and securely.

Here’s how you’ll be contributing to the Operations Team:

• Provide daily support to regional Payment Operations Teams with Global Products which include Cards Issuance or Assets or Platform and any other global products, features and processes that are born over time;
• Maintaining consistent and high level execution of recurring responsibilities within the designated domain;
• Work with regional Payment Operations teams, product managers and developers of multiple product teams to find solutions and opportunities for process optimisation;
• Coordinate new products/partners set-up, testing and launches from operational side;
• Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in- and outside of the organisation (from Finance to Compliance and beyond);
• Own training, communication and documentation of Global Products Operations domains;
• Acting as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise;
• Act as first point of contact for global products in Payments Operations organisation as well as Product teams

This role will give you the opportunity to:

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!
• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.
• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 2000+ Wisers with 70+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

If you're interested in the position, please apply by submitting your CV and cover letter in one document, and answering the application questions.

In the cover letter, please bring an example of how you have contributed in your team or within the organisation to improve our current processes or of a project that you have led.

Qualifications

A bit about you:

• You have excellent written and verbal English skills
• You are flexible with your working hours to work with teams in different time zones
• You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision
• You enjoy owning your work and leading projects. You focus on accuracy, are independent and pay attention to every detail
• You are humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the team
• You understand operational risks and are able to mitigate them proactively
• You’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to
• You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback
• You’re proactive and a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers
• Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learn
• You have relevant experience working in operations and led cross functional projects that drive efficiency and scaling of manual work

Some extra skills that would be awesome:

• You have worked in a cross border team - know their challenges and how to overcome these
• You have a Payments / Cards Operations background
• You know how to use different processes improvements methodologies
• You have basic data skills and know where to find the supporting data for your projects
• If you are interested in the Cards Operations (Issuance) role, having card delivery-related expertise and knowledge is a bonus

We’re looking for a Payment Operations Analyst who is passionate about our mission of Money Without Borders to partner with our payment product teams to help drive data-driven and innovative growth decisions while helping to make our payment systems smoother and more efficient.

As a Payment Operations Analyst, you'll be driving our analytics efforts in the Payment Operations product team that balances the work between making our payment rails frictionless, borderless and enabling a smooth customer payment experience. You’ll also be a part of a wider team of over 100 Analysts! You’ll get to collaborate on cross-team projects, develop technical skills and bring ideas about how we can improve analytics across Wise.

Most importantly, you’ll collaborate closely with your product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission!

Your mission:

At Wise our mission is Money Without Borders - instant, convenient, transparent and eventually free. Whether our customers are sending money to another country, spending money abroad, or making and receiving international business payments, Wise is on a mission to make their lives easier and save them money.

Here’s how you’ll be contributing to the Payment Operations team:

• You’ll expose the vast data on our processes to the product teams across Wise in a meaningful and actionable way in which people can proactively access the information without friction or need for analyst assistance
• Proactively contribute to, own, create, track key metrics and results for your product team, keeping them accountable throughout the quarter
• Support senior analysts by conducting research, preparing reports, and visualisations
• Work with operational leadership in coming up with new features for automating and reducing our workload, preventing our financial risks and overall making our customer experience smoother
• Building the framework for managing risk, customer and payment agent experience
• Drive the discovery phase by scoping new opportunities and suggesting initiatives on Payment Operations through meaningful insights
• The role requires collaboration with Product, Engineers and Operations Team

This role will give you the opportunity to:

• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money
• Create value from extensive datasets. We have millions of customers, a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data!
• Influence the team’s direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.
• Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists and product managers that you will work with and learn from.

A bit about you:

• You have strong quantitative skills. Ideally a background in statistics, maths, physics, engineering, or other scientific area
• You have extensive experience with SQL and, ideally with dbt and data pipelines.
• You have strong communication skills and an ability to translate business problems into analytical solutions
• You have an ability to structure business problems with minimal supervision and an ability to prioritise problems independently, as well as condense complex systems/ideas into simple-to-understand models
• Hustler-mentality. You can take work beyond the analysis and get things done
• You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data
• You have 3-4 YOE analysing data in a professional setting

Some extra skills that are great (but not essential):

• Experience with user-facing products and data
• Experience in data pipelines, ETL and dbt
• Knowledge of A/B testing

Key benefits:

• Hybrid working model
• 25 days Paid Annual holiday + 3 Me Days
• 15 Sick Days
• Mobile Wiser - Work abroad for up to 90 days of the year
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

At Wise, our customers trust us when it comes to their Security and Privacy and our in-house Privacy team is growing.

The global Privacy Team looks after all jurisdictions and you’ll be expected to take ownership of topics from Day 1 with genuine autonomy - one of the things that makes Wise different and exciting. You’ll be faced with a huge variety of privacy challenges and have the opportunity to be recognised as the Wise expert on cutting-edge topics by researching and working with other teams to implement solutions that work for our customers and Wise.

The business looks to the Privacy Team to help solve their problems and understand their privacy risks. You’ll drive the appropriate strategies and capabilities with multiple business, technology and support teams to fulfil our own unique commitment to transparency. You’ll be encouraged to develop relationships with other Wisers all the way up to senior management.

By gaining the trust of internal teams, you’ll be involved in their projects from start to finish.

Along the way, you’ll benefit from the support of a tight-knit Privacy team, the wider Legal tribe and the other teams at Wise - everyone wants to help you live your best life at Wise and contribute to the Wise Mission..

This role will be in Singapore to provide local time-zone support and to co-locate with other APAC members of the Wise Legal team.

What You’ll Work On

Once you are in the role you will work on the following:

• Lead a team of privacy and data protection professionals, guiding and overseeing their work to ensure effective implementation of privacy and data protection policies and practices within Wise.
• Oversee the execution and implementation of the privacy and data protection compliance programme for the APAC region, including leading audits, developing and implementing privacy policies and procedures and monitoring ongoing compliance with the privacy requirements.
• Own the impact of APAC and Middle East Privacy Regulations on Wise, including both customer and employee personal data.
• Be the main escalation point of contact for privacy related inquiries and investigation from internal and external stakeholders, including local data protection authorities.
• Engage with senior management and the different tribes across Wise to drive pragmatic approaches to privacy risk management to enable compliant growth in the region.
• Subject matter expert on privacy and data protection matters, providing guidance and support to both the team members and other tribes within Wise.
• Evaluate and proactively identify the impact of contractual and regulatory privacy requirements on Wise.
• Stay up to date with the best practices and global developments in the data protection and privacy area.
• Design and support privacy awareness and culture in the region and across Wise.
• Maintain documentation between Wise APAC and Middle East entities and other Wise group entities to meet evolving local requirements as well as the GDPR and UK GDPR.
• Maintain Wise APAC and Middle East privacy registrations in compliance with local regulations.
• Horizon-scan for new developments in APAC and Middle East Privacy Regulations and keep the relevant stakeholders informed.
• Play a full part in the global Privacy Team in managing business as usual tasks and global privacy initiatives.
• Developing and delivering privacy training to business functions to raise employee awareness.
• Support periodic audits of data protection compliance within Wise.
• Assist with the investigation, resolution and reporting of data privacy complaints and breaches.

Skills

To thrive in this role, you will be a self-starter, a great influencer and communicator, and have a love of learning. You will be comfortable working in grey areas and making judgement calls at speed. You will be obsessed with detail and happy handling competing priorities and differences of opinion. You will have strong project management skills, and be able to work independently and go through walls to get it done, but also enjoy collaborating with others. You will like shining a light on seemingly hairy problems and collaborating with cross-functional teams to find practical solutions. And you will enjoy bringing the subject of privacy to life for people with a bit of lightness along the way:

• Thrive in an environment where you have to get to know people, the Wise product and the technology that underpins it.
• Able to use a range of communication and influencing techniques to successfully negotiate, collaborate or effect change, in relation to data protection and privacy matters with different stakeholders at all levels within the business across multiple jurisdictions.
• Self-starter, confident working in a distributed environment.
• A team player with an enthusiastic, positive and proactive mind-set, willing to support teams in achieving their goals and objectives.
• Ability to work independently with minimal supervision but a willingness to provide assistance and share experiences.
• Able to work and learn quickly in a fast paced fun and dynamic environment.
• Relevant privacy qualification, such as CIPM, CIPP or equivalent.
• Hands-on experience in China and India privacy compliance.
• Experience in MNC processing large volume of personal data

What do we offer:

• Company Restricted Stock Units
• Numerous great benefits in our Singapore office which include:
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave
• Mobile Wiser program where you can work remotely for up to 90 days every year
• Flexible working - We want to empower Wisers to make decisions and take ownership of how they work best. We believe that if you are intentional about where and who you work with, you’ll be able to get the best out of any working environment.

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

We’re looking for a Global Workforce Management Lead to help our teams deliver an experience that helps customers onboard with less time, scales globally with our growth and helps us decrease our costs towards zero.

Here’s how you’ll be contributing to the WFM team:

• Help our teams deliver a Customer Onboarding experience that helps our customers, scales globally with our growth and helps us drop our costs towards zero
• Partner with our Area leads of Customer Support, analyst team, and other operational teams to build a globally scalable model that aligns the product approach with considerations of location and language strategy, talent planning, hiring capacity, outsourcing opportunities, specialisation and cost modelling
• Move metrics including, SLA, case processed time, average handling time, volume, occupancy, QC, and % automated
• Lead, grow, and develop your team of Workforce Planners and Analysts to ultimately create a full-stack WFM function
• Be a part of our Customer Support leadership team, creating a strong operational culture, developing world class WFM team and leading hiring

This role will give you an opportunity to:

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Build and lead our global WFM team - you have the opportunity to strengthen, grow and coach the team across our locations
• Be a global WFM leader - as a part of our Customer Support leadership team you’ll be helping us evolve how we run CS operations, how we develop our people and how we scale globally

A bit about you:

• You’re ideally a Singaporean Citizen or Singapore Permanent Resident
• Your verbal and written English skills are excellent
• You’re experienced. You have at least 5-years of experience as a people lead and at least 3-years of experience working in a Workforce Management team.
• You have a strong understanding of the WFM life cycle including forecasting, capacity planning, scheduling and real time management.
• You’re passionate about leading people, building teams, and making a difference for people in your work. These aren’t just lines on a job description, you genuinely enjoy what you do!
• You’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures and time zones.
• You’re strategic. You think strategically and translate strategy into operational plans and business results.
• You’re tactical and data driven. You analyse and identify trends and blockers and take appropriate action. You have exceptional analytical skills and you’re comfortable working with large amounts of data. You’re good at presenting findings and have experience in establishing and tracking metrics.
• You’ve worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced! SQL and Python skills are a plus.
• You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation
• You place customers first. You make no compromise on this.
• You get it done. You have track record of identifying and resolving issues independently, taking initiative even under unfamiliar or ambiguous circumstances
• You understand operations. You have experience of working with operational teams (ideally Customer Support or any other Operations team in a financial/ tech company), and how to work with people and processes as well as products

What do we offer:

• Company Restricted Stock Units
• Numerous great benefits in our Singapore office
• We offer relocation support for this role

If you're interested in the position, please apply by submitting your CV and Cover Letter.

In your cover letter, please concisely:
1. Elaborate more on your relevant WFM experience, especially with a focus on Real Time Management.

2. Describe your team management and development experience, and leadership style

We’re looking for a Customer Support Associate to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat
• Be flexible working during business hours but sometimes covering an early morning(from 4am), evening (from 10pm) or weekend shift
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

About you:

• Hold a Singaporean Citizenship or Permanent Residency (please note we cannot support Visas for this role)
• Are willing to work from the office (please note that during your probation period (3 months), you’ll need to work in our Singapore office for 5 days a week).
• Have excellent verbal and written English. Additional language skills (Mandarin, Cantonese, Hindi, Thai, Malay and Vietnamese) are always a plus!
• Are flexible. While you’ll be able to plan your own schedule, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• Have a razor sharp attention to detail. Can multitask and take responsibility in challenging, high pressure situations.
• You hustle. And hard.
• You’ll ideally have worked in customer support before, but don’t worry if you haven’t. We’re willing to work with the right person as long as they’re passionate and always striving to give a great customer experience.

How we work:

We work differently and we’re proud of it. As part of our support team, you’ll play a key role in helping our customers have a great experience with Wise.

You’ll also be the link between our customers and teams, helping our product teams identify areas for improvement.

There’s no script and no hand holding and we trust each other to get stuff done.

At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.

This is not your average customer support job.

Interested? Check out this vlog to find out more about life in our Customer Support team.

Please send in your application with your resume and cover letter.