Total 6 job vacancies by Wartsila Voyage Pacific Pte. Ltd.

Job Title: Customer Support Administrative Coordinator

About the position

As a Customer Support Administrative Coordinator, you will:

• Invoice Customers as per initial quotation and based on service outcome.
• Assist in maintaining customer databases and updating customer records.
• Maintain annual support agreement renewals.
• Route Customer Support related requests to the responsible Team.
• Provide service quotation to Customers, coordinate, and schedule field support attendances.
• Book Field Support Engineers and Service Partner for the job and connected them with customer’s representatives.
• Support Field Coordinators on ad-hoc requests.

To be successful in this role, we expect you to have/be:

· Commercial vocational diploma with corresponding professional experience
(The position is suitable for a recently graduated candidate or a person with one- or two-years’ experience)

· Excellent communication skills

· Positive attitude

· Good time management

· Adaptable and flexibility

· Experience in Navision, Dynamics CRM is a plus.

Why you and us?

You are valuated – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner
Email: hyunjoo.kim@wartsila.com

We are looking for a business analyst as part of the core project team, who will be responsible for bridging the gap between customer needs and challenges and translating them into operational workflows and processes.

The successful candidate will be a key player in the delivery of port management information system projects and needs to be comfortable working with a cross competency team of project managers, service designers, UI designer and developers.

You will be part of a highly skilled and focused team, leveraging Wärtsilä’s significant R&D resources and networks with a direct impact on developing and implementing smart port technologies together with customers and development partners.

To be successful in this role one must be highly self-motivated and organized, with a keen eye for detail. There is also a need to be highly structured and be able to work with requirements documentation (Jira, excel or word documents). The position’s location is Singapore.

Experience level

Responsibilities:

· Work with product manager, product expert or project manager to identify customers' business requirements

· Ability to work with a team to identify and document customer operational workflows and processes - while understanding business context behind workflows

· Ability to identify end-user roles and responsibilities in relation to the system, to comfortably articulate to end-users on business benefits behind optimizing or automating workflows based on the Wartsila solution provided

· Create process maps or workflow diagrams to illustrate what aspects of the workflow will be automated

· Engage in regular dialogue with the program manager to ensure project alignment with broader project goals and milestones

· Be open to assisting in project tracking, risk management, and coordination of various project elements but in a supporting role to the project manager or program lead

· Work closely with a service designer to enhance service delivery and user experience within port operations. Contribute to the design of user-centric processes that optimize customer interaction and operational efficiency.

· Actively engage with customers to understand and document their requirements. Ensure that these requirements are comprehensive and accurately reflect customer needs.

· based on finalized requirements, to work with project managers in crafting test cases and criteria based on customer workflows

· be open to test and review built/configured application to ensure that developed work fulfils customer requirements and submitted work items

· be open to continuous improvement by incorporating customer feedback into ongoing service design and process optimization, ensuring that identified workflows are responsive to customer needs and industry developments.

Requirements

· A bachelor’s degree in business administration, operations management, or a related field.

· Minimum 5 years working experience with at least 3 years as a functional or business analyst

· Prior experience in port operations or a closely related field is highly desirable.

· Strong ability to analyze data, interpret customer requirements, and translate them into operational workflows.

· Excellent verbal and written communication skills. Ability to work effectively with cross-functional teams.

· Understanding of agile principles and experience in participating in agile projects

· Familiarity with modern technology tools and software used in logistics and port operations.

· Ability to adapt to changing requirements and integrate customer feedback into service design.

· Ability to understand and converse in mandarin is a plus

· Familiar with Jira or Zoho is a plus

· Experience in managing projects is a plus

This role offers a unique opportunity to contribute to the efficiency and effectiveness of port operations, ensuring that projects are delivered successfully and meet the evolving needs of customers.

Full Stack Software Development Engineer

We are looking for experienced, independent Full Stack Developers to work on customer-facing projects. These projects involve extending and enhancing our existing applications for managing operations and ship traffic in port areas as well as creating new modern product. You have a chance to influence how things are done and you will also enjoy feedback from the customer. Please note that there might be occasional context switching between projects and shared tasks with other developers in the Wärtsilä organization.

We are looking for individuals who thrive in dynamic environments and are comfortable with this level of flexibility and adaptability. The developers will of course have support from rest of the organization. Project management, UX development, and QA will be provided by Wärtsilä, allowing you to focus on your core development tasks. The projects are conducted in an agile environment, incorporating feedback from customers and stakeholders throughout the development process. We value collaboration, effective communication, and the ability to adapt to changing requirements and priorities.

The location for these permanent positions is ideally in Singapore.

Required Skills:

· Langs: Python, C#

· Tools: Doker, Kafka, ELK stack

· DB: PostgreSQL, MongoDB

· Have solid experience with microservices.

· Have experience with Azure/AWS

· Front-end frameworks: React

These skills are seen as an advantage:

· Lang: C++

· Tools: Kubernetes, RabbitMQ, Redis

· Experience with timeseries DB.

· Front-end frameworks: Angular

Why you and us?

You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps

Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions related to this position, reach out to(only for questions from direct job applicants, applications through email will not be recorded or responded to) :

Violetta Blatz

Head of Engineering, Ports

violetta.blatz@wartsila.com

Job Title: Project Engineer (Digital Solutions), Voyage Services

We are looking for Project Engineer, Engineering & Support, MEA. This position is a permanent opportunity, and its location is Singapore.

What will you be doing

As Project Engineer, your work will focus on these responsibilities:

• Perform allocated works, installations and services, participation in FAT/HAT/SAT, local coordination of works with customer's representatives and suppliers;
• Project technical specifications, system design drawings and scope of supply preparation and review;
• Identification and evaluation of technical solutions, preferred models and vendors for 3rd party equipment which is to be used within the scope of supply;
• Perform customer support by email, phone and on-site;
• Perform quality control of completed job;
• Adhere to internal company and functional policies and procedures

To be successful in this role, we expect you to have:

• BSc in IT engineering and/or applicable IT/Electronics/CAD certification
• Proficient in Computer / IT skills, preferably familiar with Windows server, Cisco, VMware and Citrix
• Troubleshooting, technical skills and solution envision, personal and subordinates job planning capabilities
• At least 1 year of apprenticeship or working experience in similar task
• Interest in modern PC hardware, Virtualization and Networks
• Proficient in English - Written and verbal

Additional advantages for candidates would be:

• Cisco CCNA certification or better
• MCSA certification
• Knowledge in RADAR, VHF, AIS, ECDIS, GMDSS

Contact & next steps

Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner

Email: hyunjoo.kim@wartsila.com

Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions.

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for Project Coordinator to the Customer Delivery department inside of Fleet Optimization. This is a permanent opportunity, and its location is Pandan Crescent, Singapore.

What will you be doing:

This role is going to help Project Manager with all project activities such as: Order processing, delivery, installation, and commissioning. To support Project Management Office (PMO) team with various activities include:

• Report to Project Manager.
• Support with order handling/project execution.
• Place order in ERP system according to project plan.
• Coordinate Hardware deliveries according to project plan.
• Collect survey and design documentation as required for engineer attendance.
• Coordinate engineer attendance for installations according to project plan.
• Be assigned as key users of Wartsila system related tools (CRM, IDS, Jira etc.) in order to maintain records, documentation and status reports.
• Other supportive works to be assigned based on needs.

To be successful in this role, we expect you to have:

• Diploma in Technical, logistics or financial field
• At least 2 years of qualified logistics experience
• Fluent in English, both verbal and written.
• Proficiency in Chinese, both verbal and written would be considered as plus.
• Proactive teamwork skills.
• Strong communication skills.
• Strong commitment to delivering excellent customer service.
• Sensitivity to multi-cultural issues and supports a diverse environment.
• Strong knowledge of Microsoft Office or skills for self-study of the necessary tools and how to use them.
• Ability to support multiple projects managed by different Project Managers and quick effectively switch between projects tasks.

Why you and us

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 26/10/2023 by submitting your application through our career’s portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Hyunjoo Kim, Talent Acquisition Specialist (hyunjoo.kim@wartsila.com) with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities

Sales Support Coordinator

We are focussed on radically transforming how vessels perform their voyage by leveraging the latest digital technologies. Our Sales team are at the forefront of bringing our vision of a Smart Marine Ecosystem to our customers and now we have an exciting permanent opportunity for a Sales Support Coordinator to join our APAC Sales team in Singapore.

As a Sales Support Coordinator you will support the APAC Sales team by taking responsibility for daily customer interactions, providing excellent customer service, and executing inquiries and orders as per customer requirements.

This position is a permanent opportunity, and the preferred location is Singapore.

As a Sales Support Coordinator,

your work will focus on these responsibilities:

• Pro-actively provide first line support to a designated customer base.

• Strengthen our customer relationships be providing first class service to all enquiries

• Bring added value to the team through a consultative approach with our customers and identifying opportunities to upgrade their solutions.

• Create propositions, quotations, and support with customer negotiations in order to close deals using company strategy and management guidelines.

• Register and update sales information such as leads, contact information or opportunities in business systems (CRM, ERP)

• Handle customer calls and email requests and send sales information to customers (e.g. lead times, product descriptions)

• Monitor generic email inboxes for customer requests.

• Manage and monitor order processing, including acknowledgement of receipt of orders and registering orders within our systems (CRM, ERP) whilst ensuring that all information is entered is accurate for timely reporting.

• Communicate with the customer on the order handling process and status Support Reporting.

• Support with marketing activities when required and collate relevant market information and register it with our business systems.

To be successful in this role, we expect you to have:

• GCE O Levels and above, or minimum 2 years’ experience in Sales Coordination role

• Experience with ERP system and Microsoft Dynamics CRM would be an added advantage

• Those looking for a head start in the marine industry are welcome to apply

• Responsive via calls and emails, with good communication skills to engage with different ranks of internal/external stakeholders

• Proactive, and has a keen eye for details

• Solution-oriented with problem solving skills

• Ability to meet tight timelines due to vessel schedules

• Ability to work independently, and as part of a team

• Good command of English, verbal and written

• Training will be provided to take on the appointed responsibilities

Why you and us

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 4 October 2023 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to HyunJoo Kim, Talent Acquisition Specialist (hyunjoo.kim@wartsila.com) with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).