Total 8 job vacancies by Two95 International Inc.

Hiring immediately @ Location : Georgetown, Penang

Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English       

* We welcome applications from freshers.

   Working Hours: 9 am to 9 pm shift (It will transition to a 24/7 shift in the future)                                                                                                                                                   

• Individuals who can fluently speak and write in Bahasa Malaysia and English (C1 Level)                                      
• Experience in the sales or customer service industry is an added advantage.                                                                                                                   
• Responsibilities include handling customers via calls, emails, and chat                                                                                                                                                                                                                                                                                                                                       

Salary: Basic salary of RM 3800 + Fixed Language allowance of RM 300                                                                                                                                                                                                        

Responsibilities                                                                                                                 

●     Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.                                                                                                                      

●     Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.                                                                                                                       

●     Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.                                                                                                                 

●     Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.                                                                                                                     

●     Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.                                                                                                             

●     Ensuring innovation and quality in every customer interaction.                                                                                                                    

●     Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.                                                                                                             

●     Maintaining a comprehensive awareness of the client's strengths in the industry.                                                                                                                                                                                                                             

• Minimum of Diploma in any field                                                                                                       

●     Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English                                                                                                                       

●     Professional working experience dealing with face-to-face or virtual interactions with customers preferred.                                                                                                                       

●     Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration                                                                                                                      

●     Excellent understanding and knowledge on high technology products and computers and operating systems                                                                                                                       

●     Effective time management strategy including ability to multi-task, prioritize, organize and balance workload                                                                                                                       

●     Excellent judgment and decision-making skills                

Language allowance 300RM Per month

Role:

1. Represent the brand, culture, and values of clients.
2. Maintain a positive, empathetic, and professional attitude towards customers.
3. Provide timely support through various communication channels.
4. Ensure professional, efficient, and quality service to clients.
5. Cross-sell additional bank products and services.
6. Capture client feedback for future improvement.
7. Identify and escalate priority issues through proper channels.
8. Work with team members to provide better customer support.
9. Keep job knowledge up to date through upskill training.

1. Bachelor’s Degree or equivalent in any discipline.
2. B2 level English Language proficiency.
3. 6 months to 1 year of customer service experience in the banking industry.
4. Decision-making and analytical skills.
5. Flexibility to changes and sense of urgency.
6. Good time management skills.
7. Ability to work under pressure and deliver set goals.
8. Strong communication and interpersonal skills.
9. Ability to multitask, follow directions, and use computer systems effectively.
10. Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)

1. Opportunity to represent a reputable brand and provide professional service.
2. Chance to work in a dynamic environment as part of a team.
3. Continuous learning and upskilling opportunities.
4. Contribution to improving customer satisfaction and loyalty.
5. Exposure to diverse communication channels and customer interactions.
6. Competitive salary and potential for career growth within the company.

Company: Teleperformance

Position: Customer Success Specialist

Location: George Town, Penang, Malaysia

Salary: RM 2,800 - RM 3,300

Language Requirement: English & Mandarin

Working Hours: 9am to 6pm or 12pm to 9pm

Overview:

Respond to customer inquiries via phone and email.

Serve as the primary contact for customers on the client's website.

Embody the client's values of responsibility, quality, and excellence.

Qualifications:

Education: Bachelor’s Degree or equivalent; B2 level English proficiency.

Experience: Minimum 6 months in customer support; call center experience advantageous.

Interpersonal Skills: Customer service orientation, active listening, problem-solving, and emotional intelligence.

Technical Skills: Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.

Able to Write / read / speak mandarin fluently

Responsibilities:

Assist customers in placing online orders and provide timely support.

Handle payments and confidential information securely.

Proactively support customers to enhance brand loyalty.

Collaborate with team members to improve customer support experience.

Stay updated through training and meet performance indicators.

Ø  Someone who is a people person, need to manage the ppl there not just on HR stuff, but to nurture and really take care of the young ppl.

Ø  Mainly tech engineers there in HCMC and some operational ppl in Hanoi.

Ø  He/she needs to be hands on in HR matters and the maturity to make changes and take the initiative to manage the office issues as well.

Ø  If they are from a start-up environment – will fit into this culture. Everything is fast paced and changes will occur consistently as they are in a major growth period.

Ø  If they come from manufacturing, FMCG – non tech – they won’t be suitable.

Ø  Ability to speak English – as they need to work with his/her peers in Indonesia, Malaysia and Singapore.

Ø  Someone who is a people person, need to manage the ppl there not just on HR stuff, but to nurture and really take care of the young ppl.

Ø  Mainly tech engineers there in HCMC and some operational ppl in Hanoi.

Ø  He/she needs to be hands on in HR matters and the maturity to make changes and take the initiative to manage the office issues as well.

Ø  If they are from a start-up environment – will fit into this culture. Everything is fast paced and changes will occur consistently as they are in a major growth period.

Ø  If they come from manufacturing, FMCG – non tech – they won’t be suitable.

Ø  Ability to speak English – as they need to work with his/her peers in Indonesia, Malaysia and Singapore.

Position Title: Call Center Agent

Language: Vietnamese + English (B1), Must have fluency in both the languages.

Nationality: Vietnam, Native

Location: Yogyakarta, Indonesia

Basic salary: $709

Housing allowance: $101

Hours of Operations: 24x7 Rotational Shift

Must have :

-Valid passport of more than 18 months

-Salary Negotiable (will be based on CDD experience)

-CS experience is preferred but not mandatory, fresh graduates can apply.

Benefit:

a. Social Secure (Death & Accident of Work)

b. National Health Insurance

c. Visa/working for Incoming to Indonesia

d. Ticketing for Coming to Indonesia

e. Support to find out the option of Boarding House

We provide referrals, Kindly refer and earn a fee.

Job Description:

• Design and build advanced applications for the Android platform using Kotlin
• 5 to 6 years
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with external data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Troubleshoot and fix bugs and performance issues
• Maintain code quality, organization, and automatization

Requirements:

• Proven software development experience and Android application development experience
• Strong knowledge of Kotlin programming language
• Experience with Android SDK
• Experience with third-party libraries and APIs
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong understanding of the full mobile development life cycle
• Strong problem-solving and debugging skills
• An eye for detail and a passion for delivering high-quality software
• Ability to work both independently and collaboratively in a team
• Excellent communication and interpersonal skills

Note: If interested please send your updated resume to Neha@two95hrhub.com and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward hearing from you at the earliest!

Title: Senior SAP Security Consultant

Job Type: Full Time

Location: 100% Remote Work(India)

Salary: Open (Base)

We are seeking a highly skilled and experienced SAP Security Consultant to join our team. The SAP Security Consultant will play a critical role in ensuring the security and compliance of our SAP systems. The ideal candidate will have a deep understanding of SAP security best practices and a proven track record in implementing and maintaining robust SAP security solutions.

Duties and Responsibilities

Under limited supervision, general direction, etc. and in accordance with all applicable government laws, regulations and CLIENT policies, procedures and guidelines, the duties and responsibilities of this position include:

• SAP Security Analysis: Conduct comprehensive assessments of existing SAP security landscapes to identify vulnerabilities and areas for improvement.
• Security Design: Design, implement, and maintain SAP security solutions in alignment with industry best practices, regulatory requirements, and organizational policies.
• User Authorization: Manage user access controls, including role design, role assignments, and authorization profiles to ensure least privilege access.
• Role Development: Develop and maintain SAP roles and profiles, including custom roles, to meet business requirements while maintaining security standards.
• Security Patching: Keep abreast of SAP security notes and patches and apply them as needed to maintain system integrity.
• Security Audits and Monitoring: Conduct regular security audits and monitoring to detect and respond to security incidents and anomalies.
• Compliance: Ensure SAP systems are compliant with relevant regulations, standards, and internal security policies.
• Documentation: Maintain comprehensive documentation of SAP security configurations, policies, and procedures.
• Security Training: Provide training and guidance to SAP end-users and IT staff on security best practices and protocols.
• Incident Response: Develop and maintain an incident response plan for SAP security breaches and assist in the investigation and resolution of security incidents.
• Minimum of 5 years’ experience with SAP Basis Security
• Medical Device industry or medical field is a plus

Years of Related Experience:

List specific types of experience and years that may be required for this position, such as:

Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• SAP Security certification(s) such as SAP Certified Application Associate - SAP Security or equivalent.
• Proven experience as an SAP Security Consultant or in a similar role, with a minimum of 5 years of experience.
• In-depth knowledge of SAP security concepts, including role design, authorization objects, and user provisioning.
• Strong understanding of SAP security best practices, compliance requirements, and industry standards.
• Experience with SAP GRC (Governance, Risk, and Compliance) tools is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and effectively in a fast-paced and dynamic environment.
• Experience with SAP S/4HANA.
• Experience with SAP Firori.

Title: SAP ABAP S/4HANA Developer

Job Type: Full Time

Location: 100% Remote Work(India)

Salary: Open (Base)

Job Description:

Under limited supervision, general direction, etc. and in accordance with all applicable government laws, regulations and CLIENT policies, procedures and guidelines, the duties and responsibilities of this position include:

• ABAP Development: Develop, enhance, and maintain custom ABAP programs, reports, forms, and interfaces for SAP S/4HANA systems.
• SAP S/4HANA Customization: Customize SAP S/4HANA solutions to meet the specific needs and requirements of our clients.
• Data Integration: Design and implement data interfaces, transformations, and data migration processes to ensure smooth data flow between SAP and other systems.
• Performance Optimization: Identify and resolve performance issues in SAP ABAP programs to ensure optimal system performance.
• Debugging and Troubleshooting: Analyze and resolve technical issues and provide support for end-users in diagnosing and resolving system problems.
• Collaboration: Work closely with cross-functional teams, including SAP functional consultants, business analysts, and project managers to deliver high-quality solutions within established timelines.
• Documentation: Create and maintain technical documentation, including code, technical specifications, and user guides.
• Stay Current: Keep up-to-date with the latest SAP technologies and best practices to ensure the effective utilization of SAP S/4HANA.
• Minimum of 7 years’ experience with SAP ABAP Development
• Medical Device industry or medical field is a plus

Years of Related Experience:

List specific types of experience and years that may be required for this position, such as:

Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as an SAP ABAP Developer with a focus on SAP S/4HANA.
• Strong proficiency in ABAP programming, including ABAP Objects.
• Knowledge of SAP development tools, such as ABAP Development Workbench, SAP HANA Studio, and SAP Fiori.
• Experience with SAP S/4HANA migration projects is a plus.
• Excellent problem-solving and debugging skills.
• Strong communication and teamwork skills.
• SAP certification in ABAP development is an advantage.
• Ability to work effectively in a fast-paced and dynamic environment.
• Experience with SAP S/4HANA.
• Experience with SAP Firori.