Total 38 job vacancies by Twg Tea Company Pte. Ltd.

Job Descriptions

· To measure and package goods according to required standards set out by the Company

· To carry out delivery of our full range of products as assigned to you by your immediate Manager

· Ensure products are effectively protected from damages during delivery

· To label and ensure labels are correctly affixed

· To ensure workplace health, hygiene and safety requirements are met

· To ensure the safe receipt, storage, retrieval and timely packing and dispatch of goods

· To assist in the arrangement of goods within the warehouse and organize special requirements for certain stock, such as chilled goods or fragile products

· To ensure productivity targets are met and maintain computerized administration and automated storage and retrieval systems

· To report immediately to your immediate superior any problem encountered in the day-to-day operations

· To assist in other warehousing and/or logistic activities when necessary

Requirements

· Minimum GCE ‘N’ or ‘O’ level

· Mature and fit

· Hardworking and Responsible

· Responsible and willing to learn

· Working Hours: 5.5 working days

Only shortlisted candidates will be notified.

Please include a detailed recent resume, indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Job Descriptions

· Liaise with Digital team in head office on all e-Commerce and m-Commerce matters

· Process digital sales orders in the warehouse using the company ERP system and backend CMS

· Pack and gift wrap all digital orders

· Follow precise delivery and shipping instructions to ensure that best delivery service is used depending on weight, volume and value of order

· Arrange timely delivery orders to customers to specified locations

· Maintain and collaborate with Digital and Warehouse teams to improve order packing processes to keep costs down while maintaining brand standards

· Update records and maintain proper filing systems

· Support the warehouse in day-to-day administrative duties

· Any other aspect of logistic operations or administrative duties as assigned

Requirements

· Minimum diploma holder with at least 1 – 2 years relevant experience in order processing

· Exposure to ERP system is an added advantage

· Proficient in Ms Office (Word , Excel & Power Point) and internet tools

· Pro-active, meticulous and independent at work

· Good interpersonal and communication skills

· Available immediately

Only shortlisted candidates will be notified.

Please include a detailed recent resume, indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Job Descriptions

· Process all digital sales orders in the warehouse

· Pick, pack and gift wrap all digital orders according to order requirements

· Perform quality checks and ensure products are effectively protected from damages during delivery

· Required to carry either 12-13 kg of goods or up to 25kg of goods for Amazon orders

· Required to climb platform ladder (need good stamina)

· Work closely with Digital team in head office on all digital orders

· Update records and maintain proper filing systems

· Arrange timely delivery of orders to customers as according to specified locations

· Follow precise delivery and shipping instructions to ensure that best delivery service is used depending on weight, volume and value of order

· Support Digital team in any other aspect of logistic operations or administrative duties as assigned

Requirements

· Min. Nitec or Diploma in any field

· Pro-active, meticulous and independent at work

· Good interpersonal and communication skills

· Available immediately

Only shortlisted candidates will be notified.

Please include a detailed recent resume, indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Job Summary

Based in Singapore, the Assistant Marketplace Manager primary responsibility is to support the overall management and optimization of marketplace activities. You will work closely with the Digital Marketplace team to enhance the online presence across various digital platforms. Your role involves a combination of strategic planning, data analysis, and collaboration with cross-functional teams both internal and external to achieve business goals.

Primary Relationships

The position works together with the Digital Marketplace team and reports directly to the Global Digital Marketing Manager.

Within the organization, this position will also work with Digital, PR, Marketing and Digital Warehouse team at TWG HQ as well as similar positions within subsidiaries, partner and franchise organisations.

Outside the organization, the position coordinates primarily with marketplace account teams and agencies.

Duties and Responsibilities include, but are not limited to:

• Responsible in managing and optimizing online marketplaces such as Lazada, Amazon, Tmall or other e-commerce platforms.
• Monitor and analyze marketplace performance metrics, sales, and enhanced consumer shopping experience.
• Develop and execute strategic plans for corporate strategy, brand image, channel growth, including regular reporting and data analysis to optimize marketplace performance
• Gather and analyze market trends, identifying growth opportunities in new marketplaces and ensuring successful entry into new markets.
• Oversee daily e-commerce operations, including listing, inventory, orders, payments and return/exchanges.
• Manage each marketplace account, covering budgeting, forecasting, stock management, and performance and ROI tracking.
• Collaborate with the design team to create creative engaging content for platforms.
• Work closely with cross-functional teams, including PR, marketing, sales, Digital Warehouse and customer service, to drive marketplace activities with overall business goals.
• Coach and guide subsidiaries/partners/franchises in implementing their strategic plans while ensuring strict adherence to brand guidelines.
• Collaborate with agencies to create and manage paid media campaigns from start to finish, including budget allocation, targeting, and ongoing optimization.
• Monitor campaign performance, analyse data, and provide insights to improve Purchases, ROI, ROAS.
• Craft headlines and copy, including editing and proofreading tasks.
• Analyze and identify trends across the online customer journey, providing insights and recommendations to identify opportunities for growth
• Actively share best practice learnings across markets

Qualifications and Requirements:

• Bachelor's degree in Marketing, Communications, Digital, or Business disciplines.
• 5 years+ of relevant experience in any of the following: e-commerce, digital marketing.
• Proficiency in Microsoft Office, Words, PowerPoint and Excel.
• Demonstrated experience in managing paid media campaigns, optimization, and budget management.
• Good communication skills, both written & verbal.
• Fluency in written and spoken Chinese or French is required.
• Previous experience in e-commerce, marketplace management, or related roles is often preferred.
• Possesses strong business acumen and analytical skills, with a results-oriented and problem-solving mindset.
• Ability to adapt to changes in the e-commerce landscape and marketplace policies.
• Team player with the ability to inspire others and collaborate cross-functionally.

Only shortlisted candidates will be notified.

Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Job Summary

As a customer-focused role, this position is responsible to provide efficient services and attending to all guests professionally in accordance to the standards set out by the Company, and to assists with smooth daily operational activities in the TWG Salon & Boutique. Reporting to the Store Manager, this position will be situated in the Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions (Airport & Town)
• Gift-wrapping of packaged teas and tea accessories
• Assist to prepare guests orders to ensure that all items are prepared and served promptly
• Promote and sell our range of retail items and products to walk-in customers
• Setting & cleaning tables
• Greeting customers at store front
• Other ad hoc duties

Requirements
• Pleasant and well-groomed
• Good communication and interpersonal skills
• This is a hands-on and customer-focused position, we require people with drive, efficiency and assertiveness
• High initiative and positive attitude
• Will be assign to work in Airport or Town area
• Only Singaporeans need to apply

Only shortlisted candidates will be notified.

Please upload a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Job Descriptions

· Straight-shifts schedule of 5 days 44 working hours

· Assist Chef with creation and preparation of pastries

· Ensure that food handling and hygiene regulations are followed in accordance with NEA standards

· Ensure that the quality, quantity, and correctness of food items served and displayed are as per standard recipes of Company and Chef

· Check that quantity and quality of items ordered are received and stored in proper condition

Requirements

· 1 – 2 years relevant experience in French pastries

· Able to learn and adapt to various line positions within location

· Ability to work effectively in a team environment

· Presents a positive and professional attitude at all times

· Only Singaporeans may apply

Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Only shortlisted candidates will be notified.

Job Summary

Primary responsibilities involve developing, implementing and executing TWG Tea sales action plans and strategies, to maintain positive current client relationships that are sustainable and beneficial to our Organization as well as developing new clients to contribute to the growth of our business. Ability to facilitate communication, contribute ideas about product differentiation, and operate as a liaison between clients and Management.

Primary Relationships

The position reports directly to the Sales Directors or Senior Sales Managers and indirectly to the Chief Corporate Officer.
Within the organization, this position has primary working relationships with the other Corporate Sales team members, the Sales Logistics, Marketing, Human Resources and Training teams as well as TWG Tea overseas partners and franchisees.
Outside the organization, the position coordinates primarily with our HORECA clients that carries TWG Tea products, both locally and overseas.

Job Descriptions

• Responsible for maintaining and developing good relationships with existing customers through regular contact
• Prepares reports by collecting, analyzing, and summarizing information
• Responding to incoming email and phone enquiries
• Assist in preparing Sales Order and other internal documents as required
• To match customer PO with sales information provided by the Sales department
• Handle order administration
• Handling day to day paperwork and Liaising with Finance, Warehousing, 3rd party couriers

Requirements

• Bachelor’s degree in Business Administration or related major
• Minimum 1-year experience in corporate sales with demonstrated success, preferably in the luxury industry
• Past experience working in a luxury brand is preferred
• Preferably fluent in written and spoken Chinese/Korean/Japanese (to liaise with TWG Tea overseas partners and franchises from Asia Markets such as: China, Taiwan, Japan and Korea)
• Computer literacy in Microsoft Office and Outlook
• Demonstrated successful experience in making presentations and negotiating contracts with clients
• Excellent oral and written communication skills
• Good analytical, organizational and personal skills
• Meticulous and excellent eye for details
• Customer service oriented
• Adaptable and flexible
• Pleasant personality and ability to work in teams
• Affinity with the products

Only Singaporeans may apply. Shortlisted candidates will be notified.

Please upload a detailed resume, indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Job Description & Requirements

To carry out delivery of our full range of products as assigned to you by your immediate Manager.

To ensure workplace health, hygiene and safety requirements are met.

To ensure the safe receipt, storage, retrieval and timely packing and dispatch of goods.

To assist in other warehousing and/or logistics activities when necessary.

Responsibilities:

• Responsible for delivering enhancements and continuous improvements to ERP and other backend systems
• Work with Application Managers and System Analysts to meet business requirements
• Transpose user needs into technical programming
• Source Code and version control
• Develop test plans and cases, as well as, the technical and functional documentations according to the adopted methodologies.
• Participate in ERP upgrade programming, data migration and user testing
• Integrates ERP with various applications like POS, eCommerce & Marketplace platforms, etc
• Assist in administrating Azure/ Hyper-V servers and SQL Databases

Requirements:

• Diploma/degree in Computer Science, Software engineering or other similar discipline.
• Minimum 3 years of programming experience in Navision C/SIDE or Microsoft Dynamics Business Central AL, Transact-SQL
• A passion on programming and attention to details
• Able to work in both independent and teamwork environment
• Experience in upgrading application from Microsoft Dynamics-NAV to Business Central will have priority considerations
• Additional work experience in various program languages like Oracle PL/SQL, Java, C++ will be advantageous
• Knowledge in source code management tools like JIRA, Microsoft DevOps, Bitbucket, Git, etc will be a bonus
• Must be fluent in English.
• Ability to speak mandarin will be added advantage in supporting North Asia countries

Only shortlisted candidates will be notified.

Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Job Summary

In this exciting opportunity, you will coach a team of web-developers and vendors to meet the needs of our growing e-Commerce business through continuous enhancements. You will be the go-to person leading the technical development and delivery of requests from the e-business team members, ensuring all critical issues are resolved timely

Primary Relationships

The position reports under the Digital IT Manager and indirectly to the Head of IT.

Within the organization, this position has primary working relationships with the e-business team members and designers at TWG Tea headquarters.

Responsibilities:

• Work with e-business team members, designers, overseas developers and vendors to meet business requirements, including integrations with third-party platforms like ERP, CRM, payment and logistics platforms, etc
• Transpose user needs into technical programming requirements and lead overseas developers in developing and delivering them on time
• Track progress of tasks and provide weekly updates to respective management
• Enforce Source Code and version control across multiple parties
• Develop test plans and cases, as well as, the technical and functional documentations according to the adopted methodologies
• Follow closely with latest web technologies that can enhance UI/UX, SEO and digital presence
• Manage and monitor eCommerce infrastructure, ensuring optimal performance and cyber-security.

Requirements:

• Degree (or Diploma) in Computer Science, Software engineering or similar disciplines
• Ability to work independently and also in teams with strong project coordination, good people liaison and communication skills, and clear reporting abilities
• Minimum 3 to 5 years’ programming experience in designing and developing eCommerce web application using one or more of the following : C# .Net, ASP.Net (MVC), Web API, HTML CSS, JSON,
• Good understanding of UX/UI, SEO principles and cross-browser compatibility issues
• Must have experience developing eCommerce sites with CMS in B2C industry, with strong experience interfacing with MS SQL database for web applications
• Must have experience integrating with ERP, CRM, Payment gateways and logistic platforms.
• Experienced in front-end development using HTML, CSS, JavaScript, Bootstraps, JQuery, and React
• Experience with development tools such as Visual Studio, JIRA, Git, Bitbucket and CICD tools
• Experience in AWS EC2, RDS, S3 or equivalent cloud hosting and architecture
• Prior experience working with Shopify, Sitefinity or related platforms will be an advantage
• Prior experienced in developing cross-platform mobile application such as Xamarin or React Native or related will be a bonus
• Applicants must be fluent in written and spoken English
• Ability to speak Vietnamese or Burmese will be an advantage

Only shortlisted candidates will be notified.

Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Job Summary

In this exciting opportunity, you will lead and expand a team of web-developers to meet the needs of our growing e-Commerce business through continuous enhancements. You will be the front-line IT support to the e-business team members in ensuring all critical issues are resolved timely.

Primary Relationships

The position reports directly to the Head of IT. Within the organization, this position has primary working relationships with IT Support Team and Digital Sales and Marketing Team at TWG Tea headquarters. Outside the organization, the position coordinates primarily with platform vendors and partners.

Responsibilities:

• Formulate support and development methodologies and enforce conformance by all parties
• Responsible for ensuring on-time delivery of all digital marketing campaigns and initiatives over Omni-Channel platforms and global marketplaces from a technical angle
• Responsible for working closely with e-business team members to transpose digital business needs into action plans, and drive the deliverables to succession
• Generate meaningful insights through data-driven analysis and post-mortem reviews
• Continuous innovation on ways to enhance the worldwide digital presence and customers’ online (UI/UX) experience, social listening, SEO and other digital online
• Lead and coordinate with various departments and business partners/ platform vendors to meet target objectives globally, including make proposals to streamline internal processes
• Responsible for infrastructure scalability and able to cope with seasonable traffic requirements
• Review and manage partner/vendor contracts, ensuring vendors meet their Service Levels
• Build test case scenarios and formulate roll-out plans to ensure quality delivery from vendors, ensure uninterrupted deployment as well as ‘go-live’ strategies

Requirements:

• Diploma/Degree in Computer Science, Software Engineering or related disciplines
• Minimally 3 years’ experience in leading a support and development team
• Must have eCommerce project development and implementation experience using Agile Methodology.
• Good track record of product management and development covering multiple platforms, but not limited to, e-Commerce, m-Commerce/Mobile App, CRM, SEO, Online Marketing etc
• Familiar with maintaining Cloud infrastructure like AWS and Microsoft Azure
• Minimally 5 years’ experience in an eCommerce environment, always updated with digital news preferably in the online luxury space
• Experienced working with online platform giants like Amazon, Google, Zalora etc is a bonus
• Minimally 3 years’ experience in web and Mobile App development, CMS platform management, integrations with databases, CRM and ERP systems
• Possess hands-on skills in web/mobile programming languages like C++, HTML, CSS, Xamarin, React Native on both Android and iOS platforms
• Must have experienced in administrative setup and maintaining CICD using tools like JIRA software management, service management, Github, AppVeyor, Jenkines, Azure Devops, etc
• Must have experience managing source codes and change management using Githubs/ Gitlabs, Bit Torrents, etc
• Ability to be hands-on to guide and mentor the team of developers to collectively meet targets
• Possess outstanding leadership skills with great communication skills to lead and influence multiple cross-functional teams, management and partners
• Energetic, independent and self-motivated individual with good business acumen
• Strong communication skills with excellent command of English
• A plus point to be fluent in spoken Chinese or French (in order to liaise with TWG Tea partners in North-Asia and Europe)

Only shortlisted candidates will be notified.

Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

RESPONSIBILITIES:

• Day-to-day IT helpdesk support to end-users on all applications like ERP, POS, and website within the group
• Work with Marketing, Finance and Operations to perform updates to Point-of-Sales master data and configurations
• Assist in documenting process flows, test case scenarios and training guides
• Liaise with HQ IT for all group initiatives, protocols and systems implementation
• Support and manage store opening projects across multiple regions

REQUIREMENTS:

• Degree/Diploma in Computer Science or related studies with 1 to 3 or more years of working experience
• Must have working experience in at least one POS and/or ERP systems
• Must have good Excel formula skills, basic SQL query skills
• Positive attitude with a team-player mindset with good communications and problem-solving skill
• Team player and be independent in executing work-related jobs.
• Experience working in Retail and/or F&B industry will be an added advantage
• Occasional travelling might be required

Only shortlisted candidates will be notified.

Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

About TWG Tea

TWG Tea was established in Singapore in celebration of the island’s great history as a trading post for fine teas. TWG Tea is a luxury concept that incorporates an international distribution network to professionals, unique and original retail outlets and exquisite tea rooms. A veritable tea institution, TWG Tea is passionate about sharing their expertise and has become a point of reference for tea lovers thirsty for knowledge.

TWG Tea tasters travel thousands of miles across the globe every year, sampling hundreds of teas in search of the most desirable harvests direct from source gardens. Offering over 800 single estate fine harvest teas and exclusive blends, as well as tea patisseries and other tea infused delicacies, TWG Tea is internationally recognized as a veritable innovator with the creation every season of new varieties of tea in collaboration with the world’s most renowned estates.

The TWG Tea team shapes the aesthetic image underpinning all the brand’s products, constantly updating the notion of TWG Tea even as they respect the elegance and beauty of the tea traditions of the world on which it is based, now spiced with a touch of sensuality and originality.

TWGTea.com

Job Summary

Based in Singapore, the PR & Content Manager is responsible for planning, developing, overseeing and implementing public relations strategies and communications content on a global level. The position is also responsible for directing the efforts of PR agencies and coordinating at the strategic and tactical levels with the other departments of the brand’s regional offices.

Primary Relationships

This position works directly with the PR and Content team, and reports directly to the Head of Communications.

Within the organization, this position will also work with the Marketing, Digital and CRM teams and will also have working relationships with the Design and Operations teams, the Tea Institute, as well as staff with similar positions within partner and franchise organisations. Outside the organization, the position has secondary working relationships with PR agencies, digital agencies, advertising agencies, event companies and any other service providers (photographers, videographers, printers, etc).

Job Descriptions

• Responsible for creating, implementing and measuring the success of a comprehensive public relations program that will enhance the brand’s luxury image and global positioning within the marketplace and the general public.
• Conceiving and implementing global PR strategies, and directing the creation of content calendars, press releases, announcements, and media alerts.
• Overseeing the updating of company information including boilerplates, management bios, interview Q&A’s, etc.
• Acting as TWG Tea’s brand representative with the media and influencers, overseeing on-site execution of media hosting and press events.
• Coordinate with target media and key opinion leaders on media requests, photoshoots, invitations and giftings.
• Monitor press and social media coverages, global trends and inform the team of developments in luxury, retail and F&B industries.
• Working with TWG Tea subsidiaries, franchises and distributors to ensure implementation of brand and editorial guidelines and directives.
• Overseeing the creation of global content calendars in accordance with brand guidelines.
• Managing any crises in collaboration with PR teams and PR agencies in Singapore and overseas.
• Ensuring the PR team maintain proper archives of global media clippings and regularly updating PR reporting standards.
• Ensuring the PR team and agencies achieve targets, goals and objectives.
• Overseeing the maintenance of TWG Tea global media databases and periodically revising and refreshing media outreach to constantly remain current.

Requirements

• Minimum of 5 years’ experience in communications, public relations and influencer marketing with demonstrated success, preferably in the luxury retail sector.
• Bachelor’s degree in communications and public relations preferred.
• Past experience working in a PR agency or luxury brand PR and content team is preferred.
• Applicants must be fluent in written and spoken English & Chinese.

Others

• Demonstrated skills, knowledge and experience in the design and execution of luxury marketing, communications and public relations activities.
• Strong creative, strategic, analytical, organizational and personal skills.
• Demonstrated successful experience writing press releases, making presentations and negotiating with media.
• Computer literacy in word processing, data base management and page layout.
• Commitment to working in cross-functional teams.
• Ability to manage multiple projects at a time.
• Out-of-town, overnight travel to Singapore or within the region might be required from time to time (less than 5%).

Only shortlisted candidates will be notified.

Please upload detailed resume, indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Job Summary

Based in Singapore, the Assistant Marketplace Manager primary responsibility is to support the overall management and optimization of marketplace activities. You will work closely with the Digital Marketplace team to enhance the online presence across various digital platforms. Your role involves a combination of strategic planning, data analysis, and collaboration with cross-functional teams both internal and external to achieve business goals.

Primary Relationships

The position works together with the Digital Marketplace team and reports directly to the Global Digital Marketing Manager.

Within the organization, this position will also work with Digital, PR, Marketing and Digital Warehouse team at TWG HQ as well as similar positions within subsidiaries, partner and franchise organisations.

Outside the organization, the position coordinates primarily with marketplace account teams and agencies.

Duties and Responsibilities include, but are not limited to:

• Responsible in managing and optimizing online marketplaces such as Lazada, Amazon, Tmall or other e-commerce platforms.
• Monitor and analyze marketplace performance metrics, sales, and enhanced consumer shopping experience.
• Develop and execute strategic plans for corporate strategy, brand image, channel growth, including regular reporting and data analysis to optimize marketplace performance
• Gather and analyze market trends, identifying growth opportunities in new marketplaces and ensuring successful entry into new markets.
• Oversee daily e-commerce operations, including listing, inventory, orders, payments and return/exchanges.
• Manage each marketplace account, covering budgeting, forecasting, stock management, and performance and ROI tracking.
• Collaborate with the design team to create creative engaging content for platforms.
• Work closely with cross-functional teams, including PR, marketing, sales, Digital Warehouse and customer service, to drive marketplace activities with overall business goals.
• Coach and guide subsidiaries/partners/franchises in implementing their strategic plans while ensuring strict adherence to brand guidelines.
• Collaborate with agencies to create and manage paid media campaigns from start to finish, including budget allocation, targeting, and ongoing optimization.
• Monitor campaign performance, analyse data, and provide insights to improve Purchases, ROI, ROAS.
• Craft headlines and copy, including editing and proofreading tasks.
• Analyze and identify trends across the online customer journey, providing insights and recommendations to identify opportunities for growth
• Actively share best practice learnings across markets

Qualifications and Requirements:

• Bachelor's degree in Marketing, Communications, Digital, or Business disciplines.
• 5 years+ of relevant experience in any of the following: e-commerce, digital marketing.
• Proficiency in Microsoft Office, Words, PowerPoint and Excel.
• Demonstrated experience in managing paid media campaigns, optimization, and budget management.
• Good communication skills, both written & verbal.
• Fluency in written and spoken Chinese or French is required.
• Previous experience in e-commerce, marketplace management, or related roles is often preferred.
• Possesses strong business acumen and analytical skills, with a results-oriented and problem-solving mindset.
• Ability to adapt to changes in the e-commerce landscape and marketplace policies.
• Team player with the ability to inspire others and collaborate cross-functionally.

Only shortlisted candidates will be notified.

Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

About TWG Tea

TWG Tea was established in Singapore in celebration of the island’s great history as a trading post for fine teas. TWG Tea is a luxury concept that incorporates an international distribution network to professionals, unique and original retail outlets and exquisite tea rooms. A veritable tea institution, TWG Tea is passionate about sharing their expertise and has become a point of reference for tea lovers thirsty for knowledge.

TWG Tea tasters travel thousands of miles across the globe every year, sampling hundreds of teas in search of the most desirable harvests direct from source gardens. Offering over 800 single estate fine harvest teas and exclusive blends, as well as tea patisseries and other tea infused delicacies, TWG Tea is internationally recognized as a veritable innovator with the creation every season of new varieties of tea in collaboration with the world’s most renowned estates.

The TWG Tea team shapes the aesthetic image underpinning all the brand’s products, constantly updating the notion of TWG Tea even as they respect the elegance and beauty of the tea traditions of the world on which it is based, now spiced with a touch of sensuality and originality.

TWGTea.com

Job Summary

Based in Singapore, the PR Communications Strategist is responsible for planning, developing and implementing public relations strategies on a global level across key and potential markets. The position is also responsible for directing the efforts of PR agencies and coordinating at the strategic and tactical levels with the other departments of the brand’s regional offices.

Primary Relationships

This position reports directly to the Head of Communications.

Within the organization, this position will also work with the PR & Content, Marketing, Digital and CRM teams and will also have working relationships with the Design and Operations teams, the Tea Institute, as well as staff with similar positions within partner and franchise organisations. Outside the organization, the position has secondary working relationships with PR agencies, digital agencies, advertising agencies, etc.

Job Descriptions

• Responsible for pro-active media pitching and securing media coverages in a variety of top-tier global media publications.
• Responsible for creating, implementing and measuring the success of a comprehensive global PR strategy that will enhance the brand’s luxury image and international positioning across key and potential markets globally.
• Developing and directing the creation of press releases, media alerts and PR pitches on a global level.
• Acting as TWG Tea’s brand representative with international media and influencers, ensuring implementation of brand and editorial guidelines and directives.
• Demonstrated track record of developing successful working relationships with international media publications, journalists and press contacts.
• Engaging with target top-tier international media publications and key opinion leaders on media requests, photoshoots and giftings.
• Monitoring and reporting of press and social media coverages, global trends and informing the team of developments in luxury, retail and F&B industries.
• Managing any global PR crises in collaboration with PR teams and agencies.
• Ensuring the proper archives of global media clippings and regularly updating PR reporting standards.
• Overseeing the maintenance of TWG Tea global media databases and periodically revising and refreshing media outreach to constantly remain current.

Requirements

• Minimum of 5 years’ experience in communications, public relations and influencer marketing with demonstrated success on a global level, preferably in the luxury retail sector.
• Bachelor’s degree in communications and public relations preferred.
• Past experience working in an international PR agency or luxury brand is preferred.
• Applicants must be fluent in written and spoken English.

Ohers

• Demonstrated skills, knowledge and experience in the design and execution of luxury marketing, communications and public relations activities.
• Strong creative, strategic, analytical, organizational and personal skills.
• Demonstrated successful experience writing press releases, making presentations and negotiating with international media.
• Computer literacy in word processing, data base management and page layout.
• Commitment to working in cross-functional teams.
• Ability to manage multiple projects at a time with a high level of attention to detail.
• Out-of-town, overnight travel to Singapore or within the region might be required from time to time (less than 5%).

Only shortlisted candidates will be notified.

Please upload detailed resume, indicating reasons for leaving, last drawn salary, expected salary and date of availability.