Total 10 job vacancies by TransUnion International UK Limited

CyberScout (a TransUnion Company) is seeking a French/Arabic Speaking Incident Coordinator who will be responsible for working closely with consumer and breach clients, providing Client and Customer service, proposals, contracts, implementation and administration of breach services, and support clients throughout the process.Fluent in French, Arabic and English (Must be fluent in all 3)
Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
Examine and analyse information to determine the severity of the fraud, breach and/or identity theft
Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met
Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
Manage customer and client expectations
Act as point of contact for customer, client and internal experts
Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
Communicate clearly to customer the services and support offered
Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.
Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates

At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus our benefits package comes with:



We’re
happy to talk flexible working
. We
operate
a hybrid model allowing you to explore the balance of work
and hours
from home
and/
or from our offices in Leeds or London
.






As well as a
n excellent
salary and bonus scheme
or commission scheme (if joining our sales teams)
our benefits package

comes
with
:






26 days’ annual leave + bank holidays (increasing with service)





G
lobal paid wellness days off

+

a bonus day off to celebrate your birthday




A
generous contributory pension scheme
+

access to the TransUnion Employee Stock Purchase Plan




P
rivate health care
+


a variety of physical,
mental
and financial fitness wellbeing programmes such as access to mindfulness tools




Access to our diversity forums and communities so you can get involved in causes close to your heart







TransUnion – a place to grow: 
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.


We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.




Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.



Additional support:

At TransUnion,
w
e’re

committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us,
y
ou’re

not just joining a team,
y
ou’re

becoming part of a community that celebrates differences and embraces equality. We understand that everyone has
d
ifferent needs
,
which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.



We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

 #LI-Hybid

We Are TransUnion:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.We’re looking for a Project Manager to join our growing Decision Services team.







Day to Day You’ll Be:




Project managing a project team focused on internal and client deliveries throughout the life-cycle of the project to deliver on time and to an agreed budget.



Developing project documentation and project plans and reporting accurately on progress against the plan both internally and externally.



Chair project meetings with the internal TU or client project teams and any other 3rd party providers where necessary.





Manage issues and risks within projects and co-ordinate resolutions with relevant teams.



Managing internal, client and third-party stakeholder relationships and expectations, particularly around project scope.




Essential Skills & Experience:




Proven track record in Project Managing software deliveries within the finance sector



Excellent communicator to lead and motivate a project team and develop good working relationships with clients and third party suppliers



Ability to work on own initiative and within defined deadlines, with minimal supervision.



Resilience to recover from set backs and drive through remediation plans



Excellent problem solving skills to identify root cause and resolution




Desirable Skills & Experience:




Experience project managing Software Solution projects within the Credit Risk domain



Experience of waterfall and agile methodologies



What’s In It For you?







At TransUnion you will be joining a friendly, forward thinking global business.







As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:




26 days’ annual leave + bank holidays (increasing with service)





Global paid wellness days off +
a bonus day off to celebrate your birthday





A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan





Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools





Access to our diversity forums and communities so you can get involved in causes close to your heart








Working Pattern




Our work style for this position is ‘hybrid’, which involves spending 40% of your working week at one of our office sites so you’ll need to live within a sensible commutable distance from our office. We’re happy to talk flexible working.





TransUnion – a place to grow:




We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.







Interview & Hiring Process




Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.







Reasonable Adjustments




If you require any reasonable adjustments to attend an interview with us please make us aware of this on your application.







We do not accept any unsolicited CV’s from recruitment agencies.

If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.







 

#LI-Hybrid

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

As an HR Procurement you will support the delivery of procurement services within the HR category. Key tasks will range from negotiation of commercial terms for consultants and contingent labor through the processing of MSAs, SOWs and other legal documents to post contract management of strategic vendors to TransUnion.
Day to Day You’ll Be:




Successfully executing global and regional deals in the timelines agreed upon with key stakeholders
Minimizing contractual risks to the company while demonstrating improvement in value for cost
Leading key negotiations to achieve the optimum commercial terms on behalf of the business.
Managing projects appropriately to meet timescales, working with stakeholders on business cases and making vendor recommendations
Managing responsibility for both sourcing and vendor management activities
Overseeing large sourcing engagements and vendor management programs and personally leading highly visible (multi-BU or global), complex sourcing initiatives
Supporting acquisition synergy savings targets by harmonizing vendors and negotiating improved terms
Aligning with key stakeholders and achieve strategic performance goals (savings, managed spend)
Communicate and promptly resolve any product, service and contract issues which may pose a risk or impact to the business
Provides support to develop/drive global sourcing strategy in Professional Services categories
Remain current on market trend data for commodities in your area of responsibility
Working independently in managing stakeholders, the sourcing process and vendor management components of category
Essential Skills & Experience:



BA degree and / or 8 years+ of equivalent work experience in Global Strategic Sourcing, Procurement and Vendor Management, Global Procurement experience within the HR Category

Experienced negotiator having worked in global environments

Strong influencing and networking skills in order to work in cross functional teams across borders and sell the benefits of global deals

Knowledge of contract terms and conditions and experience working closely with a Legal team

CPSM or CIPS certification preferred or any related certification of Procurement.

Critical thinking and analytical skills

Time management and project management skills

Experience in working within a fast paced, highly matrixed, agile environment

Experience with proactively formulating strategies and approaches to achieve project objectives

Experience with managing, negotiating vendor agreements in M&A scenarios including transition servicing agreements (TSAs)

What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

26 days’ annual leave + bank holidays (increasing with service)

Global paid wellness days off +
a bonus day off to celebrate your birthday

A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan

Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools

Access to our diversity forums and communities so you can get involved in causes close to your heart


Working Pattern
Our work style for this position is ‘hybrid’, which involves spending 40% of your working week at one of our office sites so you’ll need to live within a sensible commutable distance from our office. We’re happy to talk flexible working.

TransUnion – a place to grow:
We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.

Interview & Hiring Process
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

Reasonable Adjustments
If you require any reasonable adjustments to attend an interview with us please make us aware of this on your application.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

 #LI-Hybrid

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.You’ll be joining an established team of Product Owners lead by Claire Binns. In this role, you will be responsible for helping design and develop products on a range of Data Acquisition & On-Boarding projects working with Product Development and other key stakeholders.

Key Responsibilities:
Define specific monitoring requirements for their products and ensure that they are reviewed and updated as products / product use evolve

Definition of product specific standards

Prioritisation of Product / Quality / Technical / Regulatory change to endure that the delivery schedule is appropriately balanced to ensure the growth of the business within the bounds set by regulation

Facilitate Acceptance Criteria (in conjunction with Stakeholders and Delivery)

Stakeholder management and engagement across the organisation

Track Client Product Usage and kick-off investigation when significant change seen

Central point of contact / co-ordination of SMEs on incidents in line with the Incident Manager and Incident Process


Skills & Experience:
Experience of working in a regulated environment

Experience of working with agile development methods

Experience of product development in a software delivery or infrastructure environment

Excellent interpersonal and client facing skills

Strong communication skills at all levels

Excellent problem solving and decision making skills

Strong commercial acumen

Ability to work effectively under pressure

Ability to identify, manage and mitigate risks

What’s In It For you?



At TransUnion you will be joining a friendly, forward thinking global business.
We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

26 days’ annual leave + bank holidays (increasing with service)

Global paid wellness days off +
a bonus day off to celebrate your birthday

A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan

Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools

Access to our diversity forums and communities so you can get involved in causes close to your heart


Working Pattern



Our work style
for this position
is
‘
hybrid
’
, which involves spending

4
0% of
your working week
at one of our office sites
so you’ll need to live within a sensible commutable distance from our office.
W
e’re happy to talk flexible working.




TransUnion – a place to grow:
We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.

Interview & Hiring Process
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

Reasonable Adjustments
If you require any reasonable adjustments to attend an interview with us please make us aware of this on your application.

#LI-Hybrid

TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplaceCore Duties / Responsibilities:

Effective management of workloads and resource to achieve successful delivery of service to agreed standards.

Monitoring performance against service levels and compliance expectations

Set and monitor service quality levels for the team.

Ensure risks are identified, recorded and mitigated and a risk reduction programme is in place.

Conduct regular team meetings, 1:1s and performance appraisals ensuring learning & development plans are in place.

Recruitment of new team members

Overall responsibility for the induction of new starters

Coaching and development of team members including performance management

Prepare and maintain operational documents ensuring these are communicated to the team.

Ensure that key policies are understood and adhered to

Identify and implement service improvement initiatives.

Acting as an escalation point for incidents, communicating updates to the business and preparing incident reports

Develop and maintain positive relationships and communication with key departments across the business for incident resolution, escalations, business awareness and collaboration.


Essential
Experience of performing under pressure of tight deadlines and prioritising tasks

Experience of working in a role requiring accuracy and analytical skills

Experience in managing a team.

A minimum of 4 grade A to C GCSEs including Maths & English (or equivalent)


Desirable
Knowledge of UK regulatory processes and procedures

Knowledge of credit reference agency/financial sectors

Educated to A Level standard (or equivalent)


Responsible for leading the team, managing performance and risk within the team and relationships with internal colleagues on a 12 month FTC (Fixed Term Contract)

TransUnion- a place to grow:
We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.

What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme our benefits package starts with 26 days’ annual leave + bank holidays (increasing with service), a generous contributory pension scheme, private health care and a whole host of other employee lifestyle benefits.

That’s in addition to a variety of physical, mental and financial fitness wellbeing programmes such as lunchtime yoga, boxing classes, mindfulness app access, daily dedicated ‘away from keyboard’ time to ensure colleagues take a break and our diversity forums.

Interview & Hiring Process
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform of this.

Reasonable Adjustments
If you require any reasonable adjustments to attend an interview with us, please detail this on your application.

#LI-Hybrid

TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace.We have an exciting opportunity to join TransUnion as a Consumer Services Assistant on an initial 7-month fixed term contract to play a key role in supporting our Consumer Services Team to provide exceptional customer service and fraud prevention advice to consumers across the United Kingdom.

We will provide full training to all new starters and support you throughout, so experience we are looking for can be varied.

Day-to-Day you will:
Answer queries regarding credit score and affordability via email

Assist victims of fraud in the process of protecting their information

Produce hard copies of individual credit reports

Provide information about available online services

Log credit data disputes and complaints and give updates on the process

Help consumers to achieve a better understanding of the credit industry in the UK


Skills and experience you will have:
Excellent listening and communication skills

Experience of working in a call centre or other customer-driven environment desirable

Good IT knowledge

Experience of working with sensitive information

Ability to adapt to changes according to the business needs of the company

Understanding of the banking or credit referencing industry desirable, but not essential

Fluent English, written skills

Ability to work well within a team and communicate with other departments


TransUnion- a place to grow:
We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.

What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme our benefits package starts with 26 days’ annual leave + bank holidays (increasing with service), a generous contributory pension scheme, private health care and a whole host of other employee lifestyle benefits.

That’s in addition to a variety of physical, mental and financial fitness wellbeing programmes such as lunchtime yoga, boxing classes, mindfulness app access, daily dedicated ‘away from keyboard’ time to ensure colleagues take a break and our diversity forums.

Interview & Hiring Process
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform of this.

Reasonable Adjustments
If you require any reasonable adjustments to attend an interview with us, please detail this on your application.

#LI-Hybrid

About TransUnion:

TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good®.



TransUnion is a major credit reference agency and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a wide variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.About the role:
We’re looking for an analytical consultant to join our growing analytics team.

At TransUnion we’re happy to talk flexible working, both in terms of location and hours. We operate a hybrid model allowing you to explore the balance of work from home or in our Leeds office.

Day to Day You’ll Be:

You will participate in projects with data scientists & solutions consultants on analytic client engagements involving descriptive, predictive, and prescriptive analysis through the consumer lending portfolio lifecycle, leveraging a variety of techniques (e.g., segmentation, logistic regression, etc).









You will deliver analytic insights and recommendations in succinct and compelling presentations for internal and external customers.









You will design and write programs for data extraction, segmentation and statistical analysis on large population datasets using languages such as R, SAS, and Spark.









You will foster a high-performance culture and cultivate an environment that promotes excellence and reflects the TransUnion brand.










Essential Skills & Experience:
Bachelor’s degree in mathematics, statistics, applied mathematics, financial mathematics, engineering, operations research, or another highly quantitative or scientific field, a consistent track record of academic excellence.









Professional experience performing analytic work in industries served by TransUnion, such as financial services, insurance, and Telecommunication.









Experience and demonstrated success in client-facing roles.









Strong analytical, critical thinking, and creative problem-solving skills.









Advanced programming skills; proficiency with a statistical language such as R or SAS; high level of familiarity with Microsoft Office tools.









Versatile interpersonal and communication style with the ability to effectively communicate at multiple levels within and outside the organization; ability to work in a collaborative, fast-paced environment.










TransUnion – a place to grow:
We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.

What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus scheme our benefits package starts with 26 days’ annual leave + bank holidays (increasing with service), a generous contributory pension scheme, private health care and a whole host of other employee lifestyle benefits.

That’s in addition to a variety of physical, mental and financial fitness wellbeing programmes such as lunchtime yoga, boxing classes, mindfulness app access, daily dedicated ‘away from keyboard’ time to ensure colleagues take a break and our diversity forums.


Interview & Hiring Process
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform of this.

Reasonable Adjustments
If you require any reasonable adjustments to attend an interview with us please detail this on your application.

#LI-Hybrid

About TransUnion:

TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good®.

TransUnion is a leading credit reference agency and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a wide variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.We’re looking for a Data Analyst (Batch Processing) to join our growing Data Operations team. You will be based both from our offices in Leeds and also working remotely as part of our ‘flex together’ approach.

Key Responsibilities:


The batch processing team deal with over 1000 batch data requests a month from internal functions on behalf of TransUnion clients via a Job Management system, information such as B2B financial information, credit data and back office data.

The Analyst role is a key role within the team and wider function, not only are you there to offer help and support to Technicians and Senior Technicians, ensuring outputs are as requested and more importantly compliant, but the level of service remains the best it possibly can be and as a team we remain efficient and effective.

Day to day you’ll:
Appraise, Setup, Process, Peer Review and Delivery of all Job Types the team are responsible for.
Quality Control requests completed by Technicians, ensuring the quality of output and the service we provide remains at the highest possible level.
As and when required, aid the Data Processing Consultant with the various initiatives being pushed through to the team, on-boarding new products and procedures alongside some of the more minor releases, ensuring Technicians are up to speed with the “To Be” Process.
Be a point of escalation for all complaints, queries, issues, and incidents working with external stakeholders as and when required.
Be a point of contact alongside the Lead for Business Continuity for all things Risk & Compliance.
Assisting the Data Processing Consultant in ensuring our processes and procedures remain compliant and adhere to company standards as per PDLC (Product Development Lifecycle) guidelines.


Essential Skills & Experience:
Previous data analyst experience gained within a fast paced organisation
An understanding of how to work with data in line with GDPR
Ability to prioritise workload accordingly based on clients’ requirements and needs.
Ability to follow documented processes and procedures.
Excellent communication skills both written and verbal with a strong attention to detail.
Ability to trouble shoot issues efficiently and effectively.
A passion for service excellence (improvement & change).


Desirable Skills & Experience:
Experience within SQL Server
Experience in PowerBI or similar dashboard tools
Knowledge of PDLC
Any experience of working with data in an FCA/ICO regulated environment would be good to see
What’s In It For you?

At TransUnion you will be joining a friendly, forward thinking global business.

As well as a competitive salary bonus scheme our benefits package includes up 26 days’ annual leave (plus bank holidays) a generous contributory pension scheme, private health care and a host of other employee lifestyle benefits.

That’s in addition to a variety of physical, mental and financial fitness wellbeing programmes such as lunchtime yoga, boxing classes, mindfulness app access, daily dedicated ‘away from keyboard’ time to ensure colleagues take a break and our diversity forums.


Remote Interview & Hiring Process

Protecting the health and wellness of our colleagues and candidates considering a career at TransUnion is our highest priority. Our recruitment and onboarding experience for this role is fully virtual for the time being. Candidate’s interviewing will get to know our team over the phone and video, and this role will continue to operate virtually or hybrid.

#LI-Hybrid

TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good®.

TransUnion is a leading credit reference agency and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a wide variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.About the role:

We’re looking for Data Governance Analyst to join our highly talented and growing Data Governance team here at TransUnion. The Data Governance Analyst is responsible for supporting the delivery of data governance, data management, and data protection practices.


Day to day you will be:
Engaging with a range of stakeholders to improve data governance and quality, and ensuring they are adequately supported and trained in their roles as Data Owners, Data Stewards and Data Users.
Maintaining the data asset catalogue, documenting rules and controls, and building data lineage.
Supporting the management of data issues to resolution, including collaboration with stakeholders and the Data Issue Response team.
Reporting on data issues, risk, and performance to the Data Quality and Governance Manager.
Ensuring new and existing data assets, products and services adhere to the Data Governance Framework, relevant policies, standards and controls.
Driving engagement and awareness of data governance across the business.

What you'll bring:
Knowledge and understanding of data management, data governance and data quality concepts..
Analytical and problem-solving capabilities.
Excellent interpersonal skills, with the ability to interact with a variety of technical and non-technical business stakeholders.
Excellent organisation and time management, including working to deadlines with multiple deliverables.

We’d love to see:
Financial Services experience
Knowledge and understanding of the General Data Protection Regulation (GDPR), as well as other relevant legislation
Understanding of or exposure to Credit Reference Agency products
Experience and knowledge of documentation of data assets and data lineage
Knowledge and experience of information lifecycle management
Education to degree level, or otherwise suitable experience
TransUnion – a place to grow:

We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.

What’s In It For you?

At TransUnion you will be joining a friendly, forward thinking global business.
We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London.

As well as an excellent salary and commission scheme our benefits package comes with:
26 days’ annual leave + bank holidays (increasing with service)

Car Allowance provided

Global paid wellness days off + a bonus day off to celebrate your birthday

A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan

Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools

Access to our diversity forums and communities so you can get involved in causes close to your heart


Interview & Hiring Process

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

Reasonable Adjustments

If you require any reasonable adjustments to attend an interview with us, please make us aware of this on your application.

#LI-HYBRID

CyberScout is seeking a Incident Coordinator who will be responsible for working closely with consumer and breach clients, providing Client and Customer service, proposals, contracts, implementation and administration of breach services, and support clients throughout the process.Responsibilities include but are not limited to the following:

Customer Service
Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
Examine and analyse information to determine the severity of the fraud, breach and/or identity theft
Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met
Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
Manage customer and client expectations
Act as point of contact for customer, client and internal experts
Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
Communicate clearly to customer the services and support offered
Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.
Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates

Administrative
Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft
Prepares written proposals for breach services that fit the situation
Participates in project plan schedule development, monitoring and reporting
Directs document and data transfers between company and clients
Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service
Ensures timely communication to internal team members, clients and other 3rd parties such as client’s counsel
Records and details relevant case notes into database with strong attention to detail and accuracy of information in a timely manner
Ensures the closure of all resolved and confirmed Incident records and final report to the client /customer
Accountable for the overall breach/fraud incident process efficiency and effectiveness
If applicable, language translation for correspondence, reports , training documents, other internal documents as necessary
If applicable, live Language interpretation between clients and internal departments regarding sales support, client training and incident management support calls with Forensic and Privacy experts
Bachelor's Degree or equivalent work experience
3-5 years working in a client facing position similar to customer service
APA, CIP, and or working towards a QFA or equivalent an advantage
Ability to manage multiple tasks moving at varying pace
Proficient with MS Office suite; Tech savvy
Proficient with reporting systems e.g. claims/ client management systems an advantage
Strong written and verbal communication skills
Excellent interpersonal skills - good listener
Ability to elicit cooperation from a wide variety of sources, including North American Teams, clients and other departments
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment; very organized
Results driven and customer focused
Team player; collaborative work style is vital as is in keeping with companywide ethos.
Self-motivated; able to work with little supervision
Fluent in Dutch and English