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Job Summary:
INTERNSHIP DESCRIPTION – Instructional Designer Intern
Location: Toronto, Ontario CAN or Remote
Division: Ticketmaster US
Internship Supervisor: Lead Trainer, Global Training Projects
Paid Internship, 15-20 hours per week (Part-Time)
THE TEAM
The Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe to achieve the highest levels of employee, fan & client satisfaction.
Education and Training, a vertical of this organization, is a competitive differentiator for our clients and a growth path for our employees. We seek to be innovative in design and delivery, creating content and experiences that are simple, aligned to a broader curriculum, and are timely to the learners.
THE JOB
Ticketmaster’s Global Education and Training team is in search of a highly motivated, organized, and enthusiastic student who is interested in learning more about the application of educational best practices and instructional design in a fast paced, globally focused business environment.
Our teams are accountable for quality product education, cultivating market expertise, and supporting product and feature launches. They utilize global standards across all products in the design, development and delivery of all materials and offerings with the goal of a unified experience that empowers clients to utilize resources at scale to train staff efficiently, optimize product usage, and grow their product knowledge.
This is a project-based internship, and under the supervision of the Lead Trainer, Global Training Projects, as well as in collaboration with other leaders and individual contributors across the team (and in other countries), you’ll work to re-design, develop, and implement the framework for our internal education platform and build a strategy around its growth and long-term utilization.
Specifically, we are looking for an instructional design or learning experience design student interested in utilizing a consultative approach to:
As a Global Education and Training intern, you can expect to develop transferrable work skills and experience to make you competitive in the new job market. You’ll also be able to produce work examples for your personal portfolio.
WHAT YOU WILL BE LEARNING UNDER THE SUPERVISION OF TRAINED EMPLOYEES
BUSINESS MANAGEMENT
PERSONAL DEVELOPMENT
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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Job Summary:
DESCRIPTION D’EMPLOI – SPÉCIALISTE AU SOUTIEN CLIENT
Emplacement: Montréal, QC.
Division: Ticketmaster Canada
Cadre hiérarchique: Gestionnaire régional, Opérations
Modalités: Temps plein, contrat, 37,5 heures par semaine.
L’ÉQUIPE
Nous sommes des fans qui aidons des fans du monde entier à assister aux événements qui les passionnent. Filiale par excellence de Live Nation Entertainment, Ticketmaster, qui a révolutionné la façon dont les gens établissent des liens avec leurs artistes, leurs équipes et leurs spectacles préférés, continue d’innover jour après jour. Nous ne nous contentons pas de vendre des billets (bien que nous le fassions mieux que quiconque!), nous enrichissons des vies, une expérience inoubliable à la fois. Un véritable exploit. Le nôtre. Si, comme nous, vous êtes passionné par la magie des spectacles vivants et i vous souhaitez travailler pour une entreprise qui aide des millions de fans à vivre cette expérience, nous voulons vous avoir dans notre équipe.
L’EMPLOI
Ce spécialiste au soutien client fournira des services pour répondre aux besoins quotidiens des clients en matière d’utilisation des systèmes et produits de billetterie. Il sera responsable du maintien des niveaux de service convenus et devra assurer le suivi nécessaire auprès des équipes nationales afin de garantir la résolution rapide des problèmes pour notre large éventail de clients. D’autres responsabilités comprennent la formation, le partage des meilleures pratiques et le soutien opérationnel général, y compris les installations et les mises à niveau.
VOS TÂCHES
Service client
Développer et entretenir d’excellentes relations avec les clients, atteindre et excéder les attentes en matière de service client.
Coordonner et assurer les mises à niveau et le remplacement du matériel chez les clients.
Former et conseiller les clients dans le cadre des directives procédurales afin de garantir une solution complète pour toute question/préoccupation technique ou de service.
Maintenir les contacts avec les clients pour permettre un suivi et des rapports exacts.
Fournir un soutien aux événements sur place et après les heures de bureau, si nécessaire.
Soutien Ticketmaster ONE, système Host et contrôle d’accès
Maintenir à jour ses connaissances du portail web Ticketmaster ONE.
Se tenir au courant des nouvelles versions de logiciels/produits pour HOST, TM1 Entry, Archtics, Account Manager, et pour tous les autres produits technologiques.
Créer/modifier les rapports, y compris les rapports Autypes, Repgens, Mopreps, et autres rapports avancés.
Aider à l’intégration des clients et à la maintenance continue.
Agir en tant qu’expert dans toutes les facettes des produits de contrôle d’accès.
Connaissance de base de la programmation d’événements, en ce qui concerne les canaux de vente et l’expérience du consommateur.
Identifier et aider à résoudre les erreurs liées aux événements.
Soutien aux produits
Communiquer aux clients les mises à jour et les nouvelles caractéristiques et fonctionnalités des produits TM.
Fournir au client un soutien et les meilleures pratiques pour tous les produits TM.
Aider à la création de nouveaux manifestes.
Fournir une formation initiale et continue sur les nouvelles caractéristiques et fonctionnalités.
Utiliser des techniques et des outils de dépannage pour identifier la cause profonde des problèmes.
Fournir des services de coordination d’un problème de réseau entre le client et les équipes informatiques internes
Nos descriptions d’emploi évoluent en fonction des besoins et des priorités de l’entreprise. En plus de la description ci-dessus, votre rôle peut inclure des projets supplémentaires et un soutien à l’équipe selon les besoins.
CONNAISSANCES (ou COMPÉTENCES TECHNIQUES)
Minimum de 2 ans d’expérience de travail dans un environnement de bureau, de préférence dans des rôles de soutien aux clients.
Expérience avec le système Ticketmaster et/ou divers systèmes de billetterie un atout!
Expérience en billetterie considérée comme un atout.
Souci du détail et être capable d’accomplir plusieurs tâches et de jongler avec des priorités concurrentes.
Solides compétences en communication orale et écrite.
Maîtrise du français, considérée comme un atout!
Maîtrise des logiciels Word, PowerPoint, et Excel.
Une passion pour les événements et un fort désir d’aider nos clients à créer l’expérience ultime pour les fans.
Connaissance de Presence, Repgen, Archtics, et de la suite de produits Event Base un atout!
Certain degré de créativité, de latitude et de résolution de problème requis.
VOUS-MÊME (APTITUDES COMPORTEMENTALES)
Sens des affaires – Vous comprenez et pouvez appliquer des concepts commerciaux généraux, en utilisant des réseaux externes pour comprendre les situations du marché et de l’industrie.
Résolution de problèmes et innovation – Vous recueillez le point de vue et les idées appropriés et recherchez des solutions gagnant-gagnant en restant ouvert aux approches alternatives et en étant proactif dans la recherche de nouvelles idées. Capacité à maintenir une perspective équilibrée, à voir tous les aspects d’une question et à gérer les problèmes de manière rapide et efficace. Penseur libre et indépendant, ouvert aux idées et concepts nouveaux.
Sens de l’organisation – Vous gérez les priorités concurrentes de plusieurs équipes/services/emplacements. Orientation vers la gestion des tâches et des projets (avec la capacité de tenir les autres responsables).
Travail d’équipe gagnant – Vous collaborez avec les autres de manière respectueuse et partagez ouvertement l’information au sein de l’équipe pour aider à atteindre les buts et objectifs de Ticketmaster. Vous prenez le temps de faire preuve d’empathie et de comprendre le point de vue des autres, tout en reconnaissant et en appréciant la contribution des autres.
LA VIE CHEZ TICKETMASTER
Nous sommes fiers de faire partie de Live Nation Entertainment, la plus grande entreprise de divertissement au monde.
Notre vision chez Ticketmaster est de connecter les gens du monde entier aux événements vivants qu’ils aiment. En tant que plus grande plateforme d’achat de billets au monde et premier fournisseur mondial d’outils et de services d’entreprise pour le secteur du divertissement, nous sommes les mieux placés pour concrétiser cette vision avec succès.
Nous faisons tout cela avec une passion intense pour les événements vivants et une culture inspirante et diversifiée animée par des leaders accessibles, des responsables attentifs et des équipes enthousiastes. Si vous êtes passionné par le divertissement comme nous, et que vous souhaitez travailler dans une entreprise dédiée à aider des millions de fans à vivre des expériences inoubliables, nous voulons faire votre connaissance.
Tout ce que nous entreprenons est guidé par nos valeurs :
Fiabilité - Nous comprenons que les fans et les clients comptent sur nous pour propulser leurs expériences de spectacles vivants, et nous comptons les uns sur les autres pour y arriver.
Travail d’équipe - Nous croyons que la réussite individuelle ne fait pas le poids comparativement au niveau de réussite qui peut être atteint par une équipe.
Intégrité – Nous nous engageons à respecter les normes morales et éthiques les plus élevées au nom des innombrables partenaires et parties prenantes que nous représentons.
Appartenance - Nous nous engageons à bâtir une culture dans laquelle chaque employé peut être authentique, avoir une voix égale et des opportunités de s’épanouir.
ÉGALITÉ DES CHANCES POUR L’EMPLOI
Nous sommes des gens passionnés et engagés envers nos employés et allons au-delà de la rhétorique de la diversité et de l’inclusion. Vous travaillerez dans un environnement inclusif et serez encouragé à être vous-même au travail. Nous ferons tout ce qui est en notre pouvoir pour vous aider à concilier avec succès votre travail et votre vie privée. En tant qu’entreprise en pleine croissance, nous vous encouragerons à développer vos aspirations professionnelles et personnelles, à vivre de nouvelles expériences et à apprendre des personnes talentueuses avec lesquelles vous travaillerez. C’est le talent qui compte pour nous et nous encourageons les candidatures de personnes sans distinction de sexe, de race, d’orientation sexuelle, de religion, d’âge, de handicap ou de responsabilités familiales.
Ticketmaster Canada offrira des mesures adaptées pour les personnes handicapées qualifiées lors du processus d’embauche. Si vous éprouvez des difficultés à utiliser notre système de candidature en ligne et que vous avez besoin de mesures adaptées en raison d’un handicap, veuillez envoyer un courriel à accessibilitycanada@ticketmaster.ca. Veuillez noter que cette boîte de réception est limitée aux demandes de mesures adaptées. Les CV vers cette boîte de réception ne seront pas pris en compte.
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JOB DESCRIPTION – CLIENT SUPPORT SPECIALIST
Location: Montreal, QC.
Division: Ticketmaster Canada
Line Manager: Area Manager, Operations
Contract Terms: Full-time, Contract, 37.5 hours per week.
THE TEAM
We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives with one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.
THE JOB
This Client Support Specialist role will be delivering services to support the client’s day-to-day needs related to the use of ticketing systems and products. This role will be responsible for maintaining agreed upon service levels and following up as needed with national teams to ensure we’re providing timely problem resolution to our wide range of clients. Further responsibilities include training, sharing of best practices, and general operational support including installs and upgrades.
WHAT YOU WILL BE DOING
Customer Service
Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.
Coordinating upgrades and hardware replacements on/off site
Advise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concerns
Maintain customer contacts to enable accurate tracking and reporting
Provide onsite event support and afterhours office support, as necessary
Ticketmaster ONE, Host System & Access Control Support
Keep up-to-date working knowledge of Ticketmaster ONE web portal
Remain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products
Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
Assist with client onboarding and ongoing maintenance
Act as an expert in all facets of access control products
Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience.
Identify and assist in resolving event related errors
Product Support
Communicate TM product updates, new features and functionality to clients
Provide support and best practices to the client for all TM products
Assist with new manifest creation
Initial and ongoing training of new features and functionality
Use troubleshooting techniques and tools to identify the root cause of issues
Providing coordination services of a networking issues between client and in-house IT teams
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Minimum of 2 years’ experience working in customer/client support roles
Experience with the Ticketmaster system and/or various ticketing systems is a bonus!
Box Office experience is considered an asset
Must be detail-oriented with the ability to multi-task and juggle competing priorities
Strong verbal and written communication skills
Proficiency in French considered an asset!
Proficiency in Word, PowerPoint, and Excel
A passion for live events and strong desire to assist our clients in creating the ultimate fan experience
Knowledge of Presence, Repgen, Archtics, and the Event Base product suite is a bonus!
Certain degree of creativity, latitude, and problem solving is required
YOU (BEHAVIOURAL SKILLS)
Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.
Problem Solving and Innovation – Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.
Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).
Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
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Job Summary:
JOB DESCRIPTION – Client Support Specialist
Location: Toronto, ON
Division: TicketWeb
Line Manager: Senior, Client Support Specialist
Contract Terms: Permanent, full-time (37.5 hours per week)
THE TEAM
The TicketWeb Client Support team is made of up a small team of dedicated professionals who ensure clients have all the tools they need to be successful in planning amazing events! The TicketWeb team works with clients beginning to end, such as providing support with the initial event build process, all the way through the event date to ensure a seamless experience and show.
THE JOB
The Client Support Specialist role will be the main point of contact for training clients on TicketWeb and TM1 platforms, while ensuring that all of client service needs are taken care of. This position is responsible for training and consulting clients on TicketWeb and TM1 platforms, while promoting TicketWeb’s services with the highest level of professionalism. In addition, this role is responsible for supporting client and fan inquiries, and TicketWeb purchases.
As you can imagine, this position operates in a fast paced and dynamic environment, with each day representing a new challenge. If this sounds like the challenge for you – we would love to hear from you.
WHAT YOU WILL BE DOING
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
YOU (BEHAVIOURAL SKILLS)
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
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Job Summary:
n/a
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Job Summary:
DESCRIPTION D’EMPLOI – SUPERVISEUR DE LA BILLETTERIE
Emplacement : Québec, QC
Division : Ticketmaster Amérique du Nord – Soutien et opérations
Gestionnaire hiérarchique : Gestionnaire de billetterie
Modalités du contrat : Occasionnel/saisonnier, temps partiel; doit être disponible pour travailler le soir, les fins de semaine et les jours fériés
L’ÉQUIPE
Nous sommes des fans qui aidons des fans du monde entier à assister aux événements qui les passionnent. Filiale par excellence de Live Nation Entertainment, Ticketmaster, qui a révolutionné la façon dont les gens établissent des liens avec leurs artistes, leurs équipes et leurs spectacles préférés, continue d’innover jour après jour. Nous ne nous contentons pas de vendre des billets (bien que nous le fassions mieux que quiconque!), nous enrichissons des vies, une expérience inoubliable à la fois. Un véritable exploit. Le nôtre. Si les spectacles vous passionnent autant que nous, et que vous souhaitez travailler pour une entreprise qui aide des millions de fans à vivre cette expérience, nous voulons vous avoir dans notre équipe.
L'EMPLOI
Ticketmaster Canada est à la recherche de personnes compétentes pour occuper divers postes de superviseurs de la billetterie dans la ville de Québec, à Québec. Le responsable du poste est chargé d'une variété d'éléments liés à la réussite des opérations de la billetterie gérée par Ticketmaster.
VOS TÂCHES
Nos descriptions d'emploi évoluent en fonction des besoins et des priorités de l'entreprise. En plus de la description ci-dessus, votre rôle peut inclure des tâches, des responsabilités, des projets supplémentaires et un soutien d'équipe au besoin.
CE QUE VOUS DEVEZ SAVOIR (ou COMPÉTENCES TECHNIQUES)
VOUS (COMPÉTENCES COMPORTEMENTALES)
LA VIE CHEZ TICKETMASTER
Nous sommes fiers de faire partie de Live Nation Entertainment, la plus grande entreprise de divertissement au monde.
Notre vision chez Ticketmaster est de connecter les gens du monde entier aux événements qu’ils aiment. En tant que plus grande plateforme d’achat de billets au monde et premier fournisseur mondial d’outils et de services d’entreprise pour le secteur du divertissement, nous sommes particulièrement bien placés pour concrétiser cette vision.
Nous faisons tout cela avec une passion intense pour l’art vivant et une culture inspirante et diversifiée animée par des leaders accessibles, des gestionnaires attentifs et des équipes enthousiastes. Si vous êtes passionné par le divertissement comme nous le sommes, et que vous voulez travailler dans une entreprise dédiée à aider des millions de fans à en faire l’expérience, nous voulons faire notre connaissance.
Notre travail est guidé par nos valeurs :
Fiabilité - Nous comprenons que les fans et les clients comptent sur nous pour alimenter leurs expériences d’événements, et nous comptons les uns sur les autres pour y arriver.
Travail d’équipe - Nous croyons que la réussite individuelle est dérisoire par rapport au niveau de réussite qui peut être atteint par une équipe.
Intégrité - Nous nous engageons à respecter les normes morales et éthiques les plus élevées au nom des innombrables partenaires et parties prenantes que nous représentons.
Appartenance - Nous nous engageons à construire une culture dans laquelle tous les gens peuvent être eux-mêmes authentiques, avoir une voix égale et des chances de s’épanouir.
ÉGALITÉ DES CHANCES
Nous sommes passionnés et engagés envers notre personnel et allons au-delà de la rhétorique de la diversité et de l’inclusion. Vous travaillerez dans un environnement inclusif et serez encouragé à vous mettre au travail. Nous ferons tout ce que nous pouvons pour vous aider à réussir à équilibrer votre travail et votre vie à la maison. En tant qu’entreprise en croissance, nous vous encouragerons à développer vos aspirations professionnelles et personnelles, à profiter de nouvelles expériences et à apprendre des personnes talentueuses avec lesquelles vous travaillerez. C’est le talent qui compte pour nous et nous encourageons les candidatures de personnes indépendamment de leur sexe, de leur race, de leur orientation sexuelle, de leur religion, de leur âge, de leur statut de handicap ou de leurs responsabilités de soins.
Ticketmaster Canada fournira des mesures d’adaptation raisonnables aux personnes vivant avec un handicap qualifiées dans le cadre du processus de demande d’emploi. Si vous avez de la difficulté à utiliser notre système de demande en ligne et que vous avez besoin d’une mesure d’adaptation en raison d’un handicap, veuillez envoyer un courriel à accessibilitycanada@ticketmaster.ca. Veuillez noter que cette boîte de réception est limitée aux demandes d’accommodement. Les CV soumis à cette boîte de réception ne seront pas pris en compte.
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JOB DESCRIPTION – BOX OFFICE SUPERVISOR
Location: Quebec City, Quebec
Division: Ticketmaster NA – Support & Operations
Line Manager: Box Office Manager
Contract Terms: Casual/Seasonal, Part-Time; must be available to work evenings, weekends and holidays
THE TEAM
We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.
THE JOB
Ticketmaster Canada is seeking the right individuals to fill various Box Office Supervisor roles based out of Quebec City, Quebec.. This role is responsible for a variety of items as it relates to the successful operations of the Ticketmaster run Box Office.
WHAT YOU WILL BE DOING
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
YOU (BEHAVIOURAL SKILLS)
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
Official account of Jobstore.
Job Summary:
Emplacement : Québec, QC ou Montréal, QC
Division : Ticketmaster Canada
Cadre hiérarchique : Gestionnaire en développement logiciels, TM Tools
Modalités du contrat : Permanent, 37,5 heures par semaine
L’ÉQUIPE
L'équipe se consacre à la modernisation d'une interface de configuration pour le système de billetterie international, en mettant particulièrement l'accent sur la conception, le développement, la maintenance et le support d'une interface utilisateur à la fois intuitive et performante.
L’EMPLOI
En tant que développeur senior, vous travaillerez pour l’équipe de la gestion de la billetterie au développement, au maintien et à l’exploitation des applications Web internationales de Ticketmaster pour les plateformes de billetterie dont l’équipe est propriétaire. Ces applications Web et Natives, qui proposent diverses solutions de billetterie aux clients, sont essentielles aux affaires de Ticketmaster.
Au sein de l'équipe d'outils clients dédiée à la gestion de la billetterie, vous assumerez la responsabilité du développement et de la conception d'applications Web complètes. Votre vaste expérience sera mise à contribution pour résoudre des problèmes complexes et guider les développeurs juniors au sein de votre équipe.
Vous collaborez avec une variété étendue de technologies au sein d'une équipe DevOps & Agile, chargée de la livraison complète de nouvelles fonctionnalités, notamment en apportant un soutien aux phases de test et de production.
VOS TÂCHES
Participer à la conception globale de l'application web.
Implémenter des fonctionnalités robustes et évolutives du backend sur une pile Java/Kotlin/C++
Faire du développement sur AWS
Assurer une qualité élevée par des tests automatisés
Interagir avec produit/UX pour développer des caractéristiques
Participer à la conception de l’architecture afin de créer un produit simple, maintenable, libre au niveau du système de billetterie, fiable et réutilisable
Intégrer les interfaces utilisateur conformément aux spécifications du design
Mettre en œuvre des scénarios et exécuter le plan d’action attaché au produit
Enseigner et former les membres de l’équipe concernant les procédures de soutien de vos systèmes
Participer au service de soutien sur appel en alternance
CONNAISSANCES (ou COMPÉTENCES /APTITUDES TECHNIQUES)
5+ années d’expérience dans le développement de logiciels de production de qualité à grande échelle
Diplôme universitaire en science informatique, ou expérience équivalente
Capacité d’apprendre rapidement à utiliser de nouvelles technologies et de nouveaux paradigmes
Excellentes compétences en JavaScript/TypeScript
Bonne connaissance des services AWS (CloudFront, API Gateway, Lambda)
Connaissance approfondie des stratégies de test des applications Web (UT, IT, UAT, tests de capacité)
Expérience dans la construction de maquettes UX/UI
Expérience dans la rédaction de microservices réactifs Springboot (Java, Kotlin)
Expérience professionnelle dans un environnement de développement Agile + DevOps
Expérience dans le développement de canaux Gitlab-CI automatisés
Expérience pratique avec des bases de données relationnelles telles que (MySQL, Amazon RDS, Amazon Aurora) et des bases de données NoSQL telles que (Amazon DynamoDB, MongoDB).
Expérience concernant l’encadrement de développeurs Front-end subalternes et la documentation de pratiques exemplaires
Bilingue : Français, Anglais
Atouts :
Connaissance approfondie des technologies Web (ReactJS/NextJS/Material-UI/StyledComponent)
VOUS (COMPÉTENCES COMPORTEMENTALES)
Autonome et proactif
Passionné de technologie et de transformation
Capable de vous motiver vous-même, énergique et tenace
À l’aise de travailler dans des équipes pluri-fonctionnelles et multidisciplinaires
Passionné par la résolution de problèmes techniques complexes et l’élaboration de solutions créatives
CULTURE TICKETMASTER
Nous sommes fiers de faire partie de Live Nation Entertainment, la plus grande entreprise de divertissement au monde.
Notre vision chez Ticketmaster est de connecter les gens du monde entier aux événements vivants qu’ils aiment. En tant que plus grande plateforme d’achat de billets au monde et premier fournisseur mondial d’outils et de services d’entreprise pour le secteur du divertissement, nous sommes les mieux placés pour concrétiser cette vision avec succès.
Nous faisons tout cela avec une passion intense pour les événements vivants et une culture inspirante et diversifiée animée par des leaders accessibles, des responsables attentifs et des équipes enthousiastes. Si vous êtes passionné par le divertissement comme nous, et que vous souhaitez travailler dans une entreprise dédiée à aider des millions de fans à vivre des expériences inoubliables, nous voulons faire votre connaissance.
Tout ce que nous entreprenons est guidé par nos valeurs :
Fiabilité - Nous comprenons que les fans et les clients comptent sur nous pour propulser leurs expériences de spectacles vivants, et nous comptons les uns sur les autres pour y arriver.
Travail d’équipe - Nous croyons que la réussite individuelle ne fait pas le poids comparativement au niveau de réussite qui peut être atteint par une équipe.
Intégrité – Nous nous engageons à respecter les normes morales et éthiques les plus élevées au nom des innombrables partenaires et parties prenantes que nous représentons.
Appartenance - Nous nous engageons à bâtir une culture dans laquelle chaque employé peut être lui-même, s’exprimer et avoir des opportunités de s’épanouir au même titre des autres.
ÉGALITÉS DES CHANCES POUR L’EMPLOI
Nous sommes des gens passionnés et engagés envers nos employés et allons au-delà de la rhétorique de la diversité et de l’inclusion. Vous travaillerez dans un environnement inclusif et serez encouragé à être vous-même au travail. Nous ferons tout ce qui est en notre pouvoir pour vous aider à concilier avec succès votre travail et votre vie privée. En tant qu’entreprise en pleine croissance, nous vous encouragerons à développer vos aspirations professionnelles et personnelles, à vivre de nouvelles expériences et à apprendre des personnes talentueuses avec lesquelles vous travaillerez. C’est le talent qui compte pour nous et nous encourageons les candidatures de personnes sans distinction de sexe, de race, d’orientation sexuelle, de religion, d’âge, de handicap ou de responsabilités familiales.
Ticketmaster Canada offrira des mesures adaptées pour les personnes handicapées qualifiées lors du processus d’embauche. Si vous éprouvez des difficultés à utiliser notre système de candidature en ligne et que vous avez besoin de mesures adaptées en raison d’un handicap, veuillez envoyer un courriel à accessibilitycanada@ticketmaster.ca. Veuillez noter que cette boîte de réception est limitée aux demandes de mesures adaptées. Les CV vers cette boîte de réception ne seront pas pris en compte.
#LI-HYBRID
Official account of Jobstore.
Job Summary:
JOB DESCRIPTION – MARKETING (B2B) INTERN
Location: Toronto, ON., Calgary, AB., or Winnipeg, MB.
Division: Universe
Line Manager: Marketing Manager, B2B
Contract Terms: 8-month Internship (May-December 2024), Full-time (37.5 hours per week)
THE TEAM
Universe is a leader in online ticketing for events, from small music venues to the largest immersive experiences. We’re growing fast, working with a diverse client base, and supporting innovative concepts as promoters seek to bring fans closer to their favorite artists & IP including Disney, BBC Earth, and BTS. We provide a highly scalable, self-serve ticketing experience, while working with the biggest names in live entertainment and operating in over 15 countries. Whether it’s ticketing interactive experience Squid Games for Netflix, a long-lost art carnival produced & promoted by Drake, or long-running immersive exhibits like Disney Interactive, Universe is tackling it all.
Our global team of over 80 people operates as an independent entity within the larger Ticketmaster/Live Nation family. We set our own roadmap and operate a modern tech stack (i.e., Kubernetes, Docker, Flux and more!), all with the financial backing and resources of a Fortune 500 company. Free concert tickets are a cool perk too!
THE JOB
Working closely with our B2B Marketing and Sales teams, you will help craft and tell the Universe story to thousands of clients and prospects, as our team expands to support a global clientele. In this role, you will assist with researching our competitive landscape and distilling our product narrative into compelling sales collateral and content across our B2B channels.
Throughout this process, you will have opportunities to collaborate with wider, cross-functional teams at Ticketmaster and learn more about the live event industry, including the specific segments we operate in.
You’ll accomplish this with a curious outlook, get-it-done attitude, an eye for detail and excellent communication skills.
WHAT YOU WILL BE DOING
Work with internal and external stakeholders to refine sales collateral (decks, one-pagers, case studies, etc.) and drive our global sales enablement efforts.
Write compelling copy for our B2B newsletters, blogs and other Ticketmaster channels to spotlight Universe product capabilities and solutions for the Attractions and indie Clubs segments.
Liaise with the design team to create on-brand visual assets for use across B2B channels.
Conduct research into competitive landscape and update client personas in collaboration with relevant teams.
Update our website and CMS, as necessary, to highlight key client events and product capabilities.
Other miscellaneous tasks, as required by Marketing and Sales team leads.
YOU (BEHAVIOURAL SKILLS) AND WHAT YOU NEED TO HAVE
The student must be enrolled in a recognized and accredited post-secondary institution. Where the student seeks credit for the Internship, their post-secondary program must include a co-op or internship term.
Strong written and verbal communication skills with proven ability to articulate complex ideas and product features in a clear, concise, and compelling manner.
Experience with crafting engaging copy for newsletters, blogs, and various other marketing channels.
Experience with crafting image assets for use in B2B contexts (proficiency with Photoshop and Figma is a huge plus!).
Experience with utilizing data to pull out meaningful and actionable insights (proficiency with Microsoft Excel is essential).
Ability to adapt to evolving priorities and deadlines in a dynamic work environment.
Strong organizational skills to manage multiple tasks and projects simultaneously.
Attention to detail in ensuring accuracy and consistency across all marketing materials.
Ability to work independently, while collaborating effectively with teams as needed.
NICE TO HAVEs
Understanding of B2B marketing strategies, particularly in a SaaS environment.
Experience with Webflow, Mailchimp and Domo.
Experience with creating and voicing over simple video content.
Experience working in ticketing and/or the events industry
Applications must include a portfolio – portfolio can include examples of prior marketing experience, creations from case competitions/ related courses, etc. The ideal candidate will have examples of both relevant written communication and visual design work to share.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
#UniverseCareers
Official account of Jobstore.
Job Summary:
Emplacement : Québec, QC ou Montréal, QC
Division : Ticketmaster Canada
Cadre hiérarchique : Directeur sénior, développement logiciels
Modalités du contrat : Permanent, 37.5 heures par semaine
L’ÉQUIPE
Ticketmaster Connect est au centre de l’écosystème de Ticketmaster ayant pour mission d’étendre nos fonctionnalités pour faciliter la recherche d’événements, d’artistes et de salles, de faciliter les ventes et, finalement, d’honorer les achats avec un API standard. Faisant partie d’une équipe internationale avec une mentalité DevOps, notre focus premier concerne l’intégration de composantes variées pour créer de la valeur rapidement et de manière sécuritaire. Nous favorisons résolument la livraison continue, les tests automatisés et orientés sur le modèle d’affaires ainsi que l’automatisation des tâches. Nous encourageons fortement tous les membres de nos équipes à être responsables, agir et prendre des initiatives.
L’EMPLOI
Dans le cadre du rôle de développeur sénior, vous participerez activement à la conceptualisation, l’architecture et le design des différentes composantes de notre système. Sous la supervision générale du responsable d’équipe, vous dirigerez les solutions, communiquerez vos idées, prendrez des initiatives et guiderez vos pairs. Vous utiliserez vos acquis et votre expérience pour prendre des initiatives, résoudre des problèmes et utiliserez des techniques de déboggage avancées pour atteindre nos objectifs.
Comme développeur chez Ticketmaster, vous travaillerez avec des collègues orientés sur la qualité du code, l’extensibilité des systèmes et l’observation de ceux-ci. Les développeurs sont responsables de la qualité du code, des fonctionnalités incluant la responsabilité de tester (tests unitaires, d’intégrations, performance, etc.), du déployer et de maintenir une fois la livraison effectuée.
Nous cherchons quelqu’un qui a le goût d’apprendre, qui s’adapte aux changements et qui a la détermination de travailler sur plusieurs projets avec un large éventail de technologies. Vous ferez partie d’une équipe DevOps utilisant la méthodologie Agile responsable de la livraison du début jusqu’à la fin.
VOS TÂCHES
Développer des services pour « core platform » sur place ou infonuagiques (AWS)
Planifier des « stories » et itérer pour atteindre nos objectifs et notre feuille de route de développement
Être responsable de la performance de l’équipe
Guider les développeurs et promouvoir la motivation
S’assurer de la qualité par la création de tests automatisés et déployer en utilisant les « pipelines » Gitlab
S’assurer de l’observabilité, de la performance et de la robustesse des applications
Support des systèmes de production (avec PagerDuty)
Interagir avec les différentes équipes liées au développement
CONNAISSANCES (ou COMPÉTENCES /APTITUDES TECHNIQUES)
7+ ans d’expérience dans le développement backend
5+ ans d’expérience avec le langage de programmation Java
3+ ans d’expérience dans un environnement DevOps
Expérience avec le déploiement, l’observabilité, la surveillance automatisée et les alertes
Expérience avec les « design patterns » et les principes SOLID
Expérience avec les systèmes distribués et les micro-services
Expérience avec les architectures infonuagiques
Expérience avec les meilleures pratiques du déploiement continue
Expérience avec les bases de données relationnelles
Kubernetes et Helm charts, un atout
Talent en communication et habileté pour collaborer en télétravail
Agilité sur la priorisation de projet multiples dans un environnement changeant
Bilingue : français, anglais
VOUS (COMPÉTENCES COMPORTEMENTALES)
Autonome et proactive
Passionné des technologies et de la transformation
Autonome, activateur, énergique et tenace
Confortable pour travailler avec des équipes multidisciplinaires et multi fonctionnelles
Motivé à relever des défis techniques et proposer des solutions créatives
CULTURE TICKETMASTER
Nous sommes fiers de faire partie de Live Nation Entertainment, la plus grande entreprise de divertissement au monde.
Notre vision chez Ticketmaster est de connecter les gens du monde entier aux événements vivants qu’ils aiment. En tant que plus grande plateforme d’achat de billets au monde et premier fournisseur mondial d’outils et de services d’entreprise pour le secteur du divertissement, nous sommes les mieux placés pour concrétiser cette vision avec succès.
Nous faisons tout cela avec une passion intense pour les événements vivants et une culture inspirante et diversifiée animée par des leaders accessibles, des responsables attentifs et des équipes enthousiastes. Si vous êtes passionné par le divertissement comme nous, et que vous souhaitez travailler dans une entreprise dédiée à aider des millions de fans à vivre des expériences inoubliables, nous voulons faire votre connaissance.
Tout ce que nous entreprenons est guidé par nos valeurs :
Fiabilité - Nous comprenons que les fans et les clients comptent sur nous pour propulser leurs expériences de spectacles vivants, et nous comptons les uns sur les autres pour y arriver.
Travail d’équipe - Nous croyons que la réussite individuelle ne fait pas le poids comparativement au niveau de réussite qui peut être atteint par une équipe.
Intégrité - Nous nous engageons à respecter les normes morales et éthiques les plus élevées au nom des innombrables partenaires et parties prenantes que nous représentons.
Appartenance - Nous nous engageons à bâtir une culture dans laquelle chaque employé peut être lui-même, s’exprimer et avoir des opportunités de s’épanouir au même titre des autres.
ÉGALITÉS DES CHANCES POUR L’EMPLOI
Nous sommes des gens passionnés et engagés envers nos employés et allons au-delà de la rhétorique de la diversité et de l’inclusion. Vous travaillerez dans un environnement inclusif et serez encouragé à être vous-même au travail. Nous ferons tout ce qui est en notre pouvoir pour vous aider à concilier avec succès votre travail et votre vie privée. En tant qu’entreprise en pleine croissance, nous vous encouragerons à développer vos aspirations professionnelles et personnelles, à vivre de nouvelles expériences et à apprendre des personnes talentueuses avec lesquelles vous travaillerez. C’est le talent qui compte pour nous et nous encourageons les candidatures de personnes sans distinction de sexe, de race, d’orientation sexuelle, de religion, d’âge, de handicap ou de responsabilités familiales.
Ticketmaster Canada offrira des mesures adaptées pour les personnes handicapées qualifiées lors du processus d’embauche. Si vous éprouvez des difficultés à utiliser notre système de candidature en ligne et que vous avez besoin de mesures adaptées en raison d’un handicap, veuillez envoyer un courriel à accessibilitycanada@ticketmaster.ca. Veuillez noter que cette boîte de réception est limitée aux demandes de mesures adaptées. Les CV vers cette boîte de réception ne seront pas pris en compte.
#LI-HYBRID
Official account of Jobstore.
Job Summary:
Location: Remote in Canada
Division: Ticketmaster North America (Marketplace)
Line Manager: Senior Director, Product Management
Contract Terms: 18-Month Fixed-Term Contract, Full-time, 37.5 hours per week
THE TEAM
The Marketplace Product team at Ticketmaster drives the consumer experience for the online and mobile face of the business and technology behind it, which enables fans to discover and buy the music, sports or arts and theater tickets they just can’t miss out on.
THE JOB
The Senior Product Manager, Digital Ticket Movement, is a pivotal role in the development of Ticketmaster’s marketplace and digital ticketing strategy. This individual will have direct and shared ownership of fan facing products within the Ticketmaster ticket management platform with the goal of creating a seamless and user-friendly fan experience. This role involves building and maintaining relationships with key members of the Ticketmaster and Live Nation teams. Key areas of responsibility include communication, relationship management, requirements gathering and definition, and guiding initiatives through the product development lifecycle. The role requires someone who is comfortable operating at a fast pace, is detail oriented, drives for results, and is ready to help evolve our business and technology behind it to ensure a smooth digital ticket movement experience for fans preparing to attend their next event.
WHAT YOU WILL BE DOING
Translate and prioritize business needs into innovative, quality solutions.
Drive product and customer experience from concept to launch, working with cross-functional teams of product managers, designers, engineering, and operations across the globe.
Determine and manage requirements and user stories for both internal and client-facing products, and services with input from internal stakeholder and at times external clients.
Write, prioritize, and manage sprints and backlog driven by usage and value insights.
Motivate a talented team of engineers to deliver iterative value with every product release.
Collaborate with product and engineering leadership to contribute to a strategic product roadmap.
Accelerate value delivery by understanding the needs of the business and incorporating those into the roadmap and each deliverable.
Develop and track metrics for success, ensuring the team is clear on their objectives every step of the way.
Take ownership of documentation, demos, and sequence diagrams as tools to manage a complex system of interdependencies.
Work directly with go-to-market teams in order to ensure an impactful launch for all new products and features deployed globally.
Capture, monitor and present hard data (KPIs) to assess assumptions and feature concepts for modifications or future enhancements.
Ability to navigate working across time zones both the US and the globe as we continue to grow our product offerings for every fan worldwide.
Be the evangelist of assigned product, collaborating with client support, education and marketing teams to communicate product changes to Ticketmaster’s clients and fans and to define go to market strategy.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
3+ years of product management experience in consumer eCommerce, Saas, or related experience in technology-focused business.
Bachelor's degree or equivalent work experience.
Experience using eCommerce best practices, iterative product development and end-to-end product delivery.
Proven experience in the development and maintenance of eCommerce transactional sites and supporting B2B tools, ideally within a high traffic environment.
Ability to develop a clear, justifiable roadmap for each of your areas of responsibility- including ability to identify and manage dependencies.
Excellent written and verbal communication skills.
Strong communication and stakeholder management skills, including experience in dealing with remove stakeholders and colleagues.
Product research and discovery skills including competitive analysis.
Understand agile software development process.
Assets:
Experience with mobile web solutions, including responsive design is an asset.
Familiarity with agile processes such as Kanban, Scrum, and/or the Scaled Agile Framework (SAFe) a plus.
Understanding of the ticketing and live event industry is a plus!
YOU (BEHAVIOURAL SKILLS)
Experience with key product management functions such as market research, competitive analysis, requirements definition, concept validation, product roadmap and working within organizations to effect positive change.
Outstanding problem-solving skills, attention to detail and ability to find the correct solution for complex business problems.
Proven ability to work independently and as part of a team within a highly collaborative environment.
Experience with deciphering business needs and converting requirements into clear, coherent specifications using user stories, user flows, acceptance criteria and any other supporting documentation.
Capable of managing multiple projects simultaneously and handling shifting priorities.
Demonstrated ability to understand and translate technical details into deliverables.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
#LI-REMOTE
---------------------
The expected compensation for this position in British Columbia is: $105,000.00 - $132,000.00 CAD annually. **Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee’s salary history will not be used in compensation decisions.
Official account of Jobstore.
Job Summary:
Description de poste : Analyste de la paie, contrat de 12 mois
Emplacement : Montréal/Québec, QC ou Toronto, ON
Division : Ticketmaster Canada
Cadre hiérarchique : Gestionnaire, Systèmes RH
Modalités du contrat : Contrat à durée déterminée, 37.5 heures par semaine
L’ÉQUIPE
L'équipe des services partagés des RH est un groupe de superstars qui est au cœur de toutes les activités des RH chez Ticketmaster. C'est l'équipe qui gère la standardisation et la globalisation de tous les processus, l'habilitation de l'équipe RH et des employés de Ticketmaster, et l'exécution de tous les besoins opérationnels des RH.
L’EMPLOI
Nous avons un nouveau poste passionnant d'analyste de la paie qui se concentre sur l'administration de la paie pour les employés de Ticketmaster au Canada. Relevant du gestionnaire des systèmes de ressources humaines, cette personne travaillera également en partenariat avec l'équipe centrale de paie de Live Nation. De manière plus générale, cette personne sera le principal responsable de l'équipe des services partagés des RH qui s'occupera de tous les aspects liés aux solutions de paie à l'échelle mondiale, y compris la recherche de systèmes potentiels de comptabilisation du temps et de paie qui visent tous à normaliser notre configuration mondiale - l'expérience internationale est donc un atout majeur pour le candidat idéal. Ce poste contribuera à améliorer l'efficacité, ainsi qu'à développer, mettre en œuvre et mettre à jour les politiques, procédures, normes et lignes directrices connexes. Le candidat idéal pour ce poste est passionné par la qualité du service et est une superstar de la paie !
VOS TÂCHES
Résoudre les problèmes et les erreurs avec les RH et les gestionnaires, le cas échéant, afin d'assurer une résolution rapide
Collaborer avec les différentes équipes pour améliorer les processus de paie
Garantir l'intégrité des données, l'exactitude des informations et le rapprochement des données entre les systèmes
Saisir et traiter les paiements spéciaux (primes, remboursements, récompenses, commissions, etc.) dans le système HRIS (Workday)
Rassembler toutes les données de comptabilisation du temps, calculer les heures supplémentaires, les indemnités de jour férié, les ajustements rétroactifs des salaires et envoyer les données au service de la paie pour traitement
Assurer l'exactitude des salaires des employés à chaque période de paie en rapprochant les entrées et sorties approuvées du système
Aider à effectuer les déductions appropriées des REER avec des paiements spéciaux, le cas échéant
Assurer la livraison des données nécessaires aux tiers et au courtier à chaque période de paie
En partenariat avec l'équipe de paie de Live Nation, aider à traiter et à valider l'exactitude de la paie de tous les employés de Ticketmaster en examinant les registres de paie
S'assurer que les déductions salariales applicables aux employés sont correctement calculées et déduites, y compris les calculs de l'impôt sur les salaires
Vérifier que les employés sont payés conformément à toutes les réglementations provinciales applicables
Effectuer des vérifications de la paie sur une base périodique, trimestrielle et annuelle, et informer l'équipe chargée de la paie pour qu'elle apporte les corrections nécessaires
Fournir une assistance globale sur d'autres marchés où une assistance concernant la paie est nécessaire (par exemple aux États-Unis), en mettant l'accent sur la livraison de solutions, telles que la mise en œuvre de systèmes de gestion du temps et des présences, ou l'amélioration des processus/systèmes
Fournir un soutien en matière d'assurance qualité pour toute modification ou mise à niveau des systèmes
Capacité à prendre en charge et à mener à bien des projets complexes et sensibles, le cas échéant
CONNAISSANCES (ou COMPÉTENCES /APTITUDES TECHNIQUES)
3 ans ou plus d'expérience dans le soutien et l'administration de la paie au Canada
Titre de professionnel de la conformité de la paie (PCP), ou titre similaire et/ou en cours d'obtention
Excellente (ou avancée) maîtrise des applications Microsoft Office, y compris Excel (avec des compétences en matière de VLookup et de tableaux croisés dynamiques)
Expérience de l'utilisation d'ADP WorkforceNow
Expérience dans le traitement des salaires aux États-Unis et sur d'autres marchés en dehors du Canada
Une solide connaissance des pratiques de paie au Canada et de la législation pertinente (impôt sur le revenu, normes d'emploi) est requise
Connaissance approfondie des lois et réglementations en matière d'absence au Canada
VOUS (COMPÉTENCES COMPORTEMENTALES)
Bilingue en anglais et en français, à l'écrit et à l'oral
Solides compétences en matière de relations interpersonnelles et de service à la clientèle
Expert en traitement d'informations sensibles et confidentielles
Personne pleine de ressources, capable de travailler de manière indépendante tout en comprenant l'importance du travail d'équipe
Un grand souci du détail, des compétences en matière d'organisation et de résolution de problèmes
Capacité à effectuer plusieurs tâches à la fois et à changer facilement de direction
S'il vous plaît veuillez soumettre votre CV en anglais.
Nous sommes fiers de faire partie de Live Nation Entertainment, la plus grande entreprise de divertissement au monde.
Notre vision chez Ticketmaster est de connecter les gens du monde entier aux événements vivants qu’ils aiment. En tant que plus grande plateforme d’achat de billets au monde et premier fournisseur mondial d’outils et de services d’entreprise pour le secteur du divertissement, nous sommes les mieux placés pour concrétiser cette vision avec succès.
Nous faisons tout cela avec une passion intense pour les événements vivants et une culture inspirante et diversifiée animée par des leaders accessibles, des responsables attentifs et des équipes enthousiastes. Si vous êtes passionné par le divertissement comme nous, et que vous souhaitez travailler dans une entreprise dédiée à aider des millions de fans à vivre des expériences inoubliables, nous voulons faire votre connaissance.
Tout ce que nous entreprenons est guidé par nos valeurs :
Fiabilité - Nous comprenons que les fans et les clients comptent sur nous pour propulser leurs expériences de spectacles vivants, et nous comptons les uns sur les autres pour y arriver.
Travail d’équipe - Nous croyons que la réussite individuelle ne fait pas le poids comparativement au niveau de réussite qui peut être atteint par une équipe.
Intégrité – Nous nous engageons à respecter les normes morales et éthiques les plus élevées au nom des innombrables partenaires et parties prenantes que nous représentons.
Appartenance - Nous nous engageons à bâtir une culture dans laquelle chaque employé peut être lui-même, s’exprimer et avoir des opportunités de s’épanouir au même titre des autres.
ÉGALITÉS DES CHANCES POUR L’EMPLOI
Nous sommes des gens passionnés et engagés envers nos employés et allons au-delà de la rhétorique de la diversité et de l’inclusion. Vous travaillerez dans un environnement inclusif et serez encouragé à être vous-même au travail. Nous ferons tout ce qui est en notre pouvoir pour vous aider à concilier avec succès votre travail et votre vie privée. En tant qu’entreprise en pleine croissance, nous vous encouragerons à développer vos aspirations professionnelles et personnelles, à vivre de nouvelles expériences et à apprendre des personnes talentueuses avec lesquelles vous travaillerez. C’est le talent qui compte pour nous et nous encourageons les candidatures de personnes sans distinction de sexe, de race, d’orientation sexuelle, de religion, d’âge, de handicap ou de responsabilités familiales.
Ticketmaster Canada offrira des mesures adaptées pour les personnes handicapées qualifiées lors du processus d’embauche. Si vous éprouvez des difficultés à utiliser notre système de candidature en ligne et que vous avez besoin de mesures adaptées en raison d’un handicap, veuillez envoyer un courriel à accessibilitycanada@ticketmaster.ca. Veuillez noter que cette boîte de réception est limitée aux demandes de mesures adaptées. Les CV vers cette boîte de réception ne seront pas pris en compte.
--------------------------------------------------------------------------------
Job Description: Payroll Analyst, 12-Month Contract
Location: Montréal/Québec City, QC or Toronto, ON
Division: Ticketmaster Canada
Line Manager: Manager, HR Systems
Contract Terms: Fixed-term, 37.5 hours per week
THE TEAM
The HR Shared Services team is a group of superstars that are at the core of all HR activities at Ticketmaster. It is the team that is driving the standardization and globalization of all processes, the enablement of the HR team and Ticketmaster employees, and the execution of all HR operational imperatives.
THE JOB
We have an exciting new Payroll Analyst role that focuses on the administration of payroll across our Ticketmaster employees in Canada. Reporting to the Manager, HR Systems, this individual will also partner with the central payroll team at Live Nation. More broadly, this role will be the primary lead on the HR Shared Services team that will take point on all aspects related to payroll solutions globally, including the search of potential timekeeping and payroll systems that are all aimed at standardizing our global setup – so international experience is a major plus for the ideal candidate. This role will help to drive efficiencies, as well as develop, implement, and update related policies, procedures, standards and guidelines. The ideal candidate for this opportunity is passionate about providing white-glove service and is a payroll superstar!
WHAT YOU WILL BE DOING
Troubleshoot issues and errors with HR and managers as needed to ensure timely resolution
Collaborate across different teams to streamline payroll processes
Ensure data integrity, accuracy of information and reconciliation of data across systems
Enter and process special payments (bonuses, reimbursements, awards, commissions, etc.) all into the HRIS system (Workday)
Collate all timekeeping data, calculate overtime, statutory holiday pay, retro pay and send the data to payroll to process
Ensure accuracy of employee wages every pay period through reconciliation of approved system entries and output
Assist with proper RRSP deductions with special payments where applicable
Ensure the delivery of data needed by third parties and broker every pay period
In partnership with the Live Nation payroll team, help to process and validate the accuracy of payroll across all Ticketmaster employees through the review of pay registers
Ensure applicable employee payroll deductions are properly calculated and deducted, including payroll tax calculations
Validate employees are paid in accordance with all provincial regulations that apply
Perform payroll audits on a periodic, quarterly, and annual basis, and inform the payroll team for corrections where needed
Provide global support in other markets where payroll support is needed (ie. USA), with a focus on delivering solutions, such as time and attendance implementations, or process improvements/systems enhancements
Provide QA support to any systems changes or upgrades
Ability to own and complete complex and sensitive projects as needed
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
3+ years of experience supporting and administrating Canada payroll
Payroll Compliance Professional (PCP) designation, or similar and/or designation in progress
Membership with the National Payroll Institute (formerly the Canadian Payroll Association)
Excellent (or Advanced) proficiency with Microsoft Office applications including Excel (with VLookup and pivot table skills)
Experience using ADP WorkforceNow
Experience in processing USA payroll and other markets outside of Canada
Strong knowledge of Canadian payroll practices; and relevant legislation (income tax; employment standards) is required
Strong knowledge of absence laws and regulations in Canada
YOU (BEHAVIOURAL SKILLS)
Bilingual in English and French, written and spoken
Strong interpersonal and customer service skills
Expert in handling sensitive and confidential information
Resourceful self-starter who can work independently while understanding the importance of teamwork
Strong attention to detail, organizational, and problem-solving skills
Ability to multi-task and shift direction easily
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
#LI-REMOTE
Official account of Jobstore.
Job Summary:
JOB DESCRIPTION – LEAD SOFTWARE DEVELOPER
Location: Toronto, ON or remote in Canada
Division: Universe
Line Manager: Director of Engineering
Contract Terms: Permanent, full-time (37.5 hours per week)
THE SHORT OF IT
We're looking for a Lead Developer to join our team and help accelerate our velocity as we work to build the most exciting, performant, and versatile self-serve ticketing platform in the business.
As a Lead Developer, you'll work with a collaborative engineering team in a supportive, people-centric culture with a close-knit engineering lead team that works together to design, plan, architect, and build our exciting future.
You'll use both technical understanding and empathy to lead a team of other talented developers as you work closely with Product Managers and Designers to craft high-quality functionality and features.
You'll also meet regularly with a supportive and collaborative group of other engineering leaders at the company to give and receive project support while architecting and aligning on the platform's long-term technical vision.
You’ll work proactively with a high degree of autonomy to achieve both our long-term technical vision and the business’s objectives. Working without detailed oversight, you’ll build trust with the teams by clearly documenting rationale and by approaching problems with both pragmatism and ingenuity.
You'll work with exciting technologies like NextJS, TypeScript, Kafka, and Go as we modernize our tech stacks to support an ambitious vision for the business. You'll collaborate on challenging scaling problems and apply pragmatism and ingenuity to find innovative and unique solutions.
This multi-faceted role provides a unique opportunity to apply flexibility and find a balance between individual contribution and management, providing excellent learning and growth opportunities in both areas and allowing you to flex both your coding and leadership skills.
THE TEAM
Universe is a leader in online ticketing for events, from small music venues to the largest immersive experiences. We’re growing fast, working with a diverse client base, and supporting innovative concepts to bring fans new experiences; working with artists and attractions like Drake, Disney, BBC Earth, and BTS. We provide a highly scalable, self-serve ticketing experience while working with the biggest names in live entertainment and operating in over 15 countries. Whether it's ticketing virtual concerts for Dua Lipa, drive-in ticketing for Garth Brooks, music festivals across North America, or long-running immersive experiences like Disney Interactive, Universe is tackling it all.
We were acquired by Ticketmaster in 2015 which accelerated our growth. With a global engineering team over 40 strong, Universe operates independently with our own roadmap and modern tech stack (including NextJS, TypeScript, Node, Kafka, Kubernetes, Go, a little Elixir, and more) and the financial backing of a Fortune 500 company. Free concert tickets are a cool perk too!
THE JOB
As a Lead Software Developer at Universe, you will apply your passion for technology and live entertainment to build a world-class, highly scalable ticketing platform. In this deeply technical position, you’ll work closely with your team to build reliable and scalable solutions to tough technical challenges. You’ll deliver great quality code and innovative solutions while growing your skills as both a technical contributor and leader through code reviews, pairing sessions, mentorship opportunities, and both learning skills from and teaching skills to the team.
Our clients and their fans, rely on Universe to provide a stable, and reliable platform that can scale quickly to handle unpredictable demand and large traffic and data volumes. You’ll get your hands dirty writing code, architecting solutions, and contributing directly to these systems. Through continuous deployment you’ll ship frequently and have a measurable impact on our product that you can feel proud of. Most new hires ship code within their first two weeks, many their first few days!
TECH STACK
Universe is undergoing a metamorphosis as our tech platforms face new and more challenging opportunities, and we’re adopting contract-driven development and a service-centric architecture as we upgrade and replace our legacy systems and APIs written in Ruby on Rails with more easily scalable, performant, and purpose-built replacements powered by Node and NextJS and written in TypeScript. You’ll work with TypeScript, JavaScript, Go, and Ruby using tools and frameworks like NextJS, Node, Kafka, Postgres, GRPC, Mongo, Grafana, GraphQL, and Rails.
We deploy continuously, and release often to ensure we are building a reliable technology platform that provides customers a fast and efficient experience.
WHAT YOU WILL BE DOING
Writing new pages and components with NextJS and React, powered by a mix of SSR, REST, and GraphQL.
Designing and architecting detailed protobufs to empower efficient development of new services and tools through contract-driven development
Driving quality and performance across the organization, including leading best practice adoption, through your advocacy for observability, load testing, and metric collection
Helping to pragmatically maintain our legacy and core systems while keeping an eye towards the future
Maintaining a positive, productive, and healthy environment on your team
Working closely with Product Managers and Designers to find the best solutions
Pair-programming with talented developers
Providing mentorship and career guidance to other developers
Meeting regularly with the other Leads to contribute to our collaborative tech vision and enrich discussions with your unique perspective and experience
Participate in self-directed Relentless Improvement days where you get to work by yourself or with others to improve something, be it your own skills/training, fixing a pesky bug, or coming up with a new interesting feature
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects and team support as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
5+ years of experience working with productive software engineering teams and writing high-quality software
Experience with full-stack programming languages and tools will enable you to hit the ground running!
Effective communicator, written and oral, as this role will be working closely with people from all over the organization
An independent, fast-learning, self-starter who takes ownership over solving hard problems
Empathy and interest in supporting and growing your teammates and yourself via feedback, pairing, and code reviews
Experience with any of the following technologies is a bonus: TypeScript, NextJS, Node, Go, Kafka, Grafana, GraphQL. Mongo, Ruby on Rails, Postgres.
YOU (BEHAVIOURAL SKILLS)
Passionate – A love for your craft that pushes you to strive for elegance and quality in your work.
Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
Inquisitive – A forever student, always seeking to learn and grow with and from your peers.
Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.
Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
--
The expected compensation for this position in British Columbia is:
$128,000 - $160,000 CAD annually.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee’s salary history will not be used in compensation decisions.
#UniverseCareers
Official account of Jobstore.
Job Summary:
JOB DESCRIPTION – TECHNOLOGY SUPPORT SPECIALIST
Location: Edmonton, AB.
Division: Ticketmaster Canada
Line Manager: Area Manager
Contract Terms: Casual, part-time; includes days, evenings & weekends (Hybrid)
THE TEAM
The Field Operations Technology team is a solutions-driven team focused on providing high-levels of client satisfaction, technical support, and installations services across the various business units and client base. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base.
THE JOB
The Technology Support Specialist will focus their day-to-day work on providing support to our clients and the wider Ticketmaster and Live Nation business either remotely or in-person. Supporting a wide range of products, peripherals, and Ticketmaster proprietary software you will need to be technically focused and customer centric.
Technology Support Specialist often works onsite at venues in a pressurized but enjoyable environment of concerts, sporting events and festivals to support a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events.
WHAT YOU WILL BE DOING
GENERAL SUPPORT
Develop and maintain excellent client relationships by providing proactive support & meeting client all service level agreements.
Advise clients on Ticketmaster’s best practices for all TM products including providing onsite and remote end-user training/demonstrations of product features and functionality.
Use troubleshooting techniques and tools to provide timely resolution for all client software, hardware, and operational issues.
Provide afterhours onsite and remote event support for concerts, sporting events and other live events.
Communicating and collaborating with various internal teams and stakeholders.
TECHNOLOGY SUPPORT
Installation and support of Ticketmaster’s proprietary software/hardware and network devices such as but not limited to, ticket printers, point of sale systems, access control devices, wireless access points, switches, bridges, etc.
Perform configuration for computers, laptops, tablets, scanners, and mobile devices.
Set up and configure network interfaces, routers, switches, and Internet connections.
Investigate and diagnose reported problems. Applying troubleshooting techniques and diagnostic tools to identify root cause. Collaborate closely with clients and internal teams to promptly resolve issues.
Coordination of software, network, and hardware upgrades/issues with clients and third-party providers at client sites.
Document and report incidents; collaborate with internal teams to reproduce and prioritize bug fixes.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Knowledge of wired and wireless networking terminology.
Familiarity with Microsoft Operating Systems and Office Suite products
Experience with Android and IOS app-based software.
Strong problem solving and analytical skills. With an ability to identify when a case should be escalated and to which team, ensuring follow-up and resolution for the client.
Reliable vehicle and clean driving license required.
Travelling onsite to client venues/establishments will be required.
Flexibility to workdays, evenings and weekends is required.
YOU (BEHAVIOURAL SKILLS)
Collaborative Contributor – establish trust-based relationships with clients and co-workers through consistent and effective communication, ensuring alignment on organizational and client goals.
Solution Driven – resourceful and knowledgeable professional, able to creatively find solutions to problems clients or co-workers are experiencing through empathetic-listening and thorough troubleshooting skills.
Continuous Learner – staying up to date with technological trends, improvements, new features, etc., to be able to work with a competitive edge, bringing your expertise to clients. Willingness to collaborate with others, share information and understand other points of view.
Act with Integrity – represent information and data accurately and completely to internal teams and clients. Ensuring compliance with policies/regulations, best practices, and procedures, as well as dedication to the security of data.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
Official account of Jobstore.
Job Summary:
JOB DESCRIPTION – VENUE SUPPORT SPECIALIST
Location: Vancouver, BC., Calgary, AB., or Edmonton, AB.
Division: Ticketmaster Canada
Line Manager: Manager, Venue Support
Contract Terms: Part-time/Casual (Hybrid)
THE TEAM
We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.
THE JOB
Reporting to the Manager, Venue Support, the role of Venue Support Specialist is to provide venue clients with comprehensive event management and ticketing services. This position acts as the ticketing administrator for a venue or group of venues overseeing all aspects of the event ticketing operation on behalf of the venue. This role must be able to confidently work cross-functionally with a number of different internal teams. Additionally, this role is supported by and works closely with other Ticketmaster teams including Client Development Directors, and other field and remote support groups.
WHAT YOU WILL BE DOING
Customer Service
Developing and maintaining excellent client relationships
Meeting and exceeding contractual client service agreements
Advise and assist with reporting for the venue and its promoter clients
Assisting in identifying and communicating venue requirements to ensure a complete solution to their technical and service questions
Provide exception support and best practice recommendations to clients for all Ticketmaster products
Ensuring venue and promoters are maximizing the various Ticketmaster products and services
Communicating with artists management, tour accountants, and other stakeholders while bringing other internal teams/resources in as needed
Using troubleshooting techniques and tools to identify the root cause of issues
Resolving issues alongside Customer Service teams for events with problems and/or special circumstances
Event Management & Ticketing Service
Ensuring technical knowledge is up to date with current and new software/product releases
Providing initial venue specific information to promoters as required
Point of contact for coordinating and communicating venue, promoter, and Ticketmaster requirements for event set-up on the TM ticketing platform
Managing initial and ongoing inventory requirements, special offers, and programs on behalf of the venue and promoter
Monitor events going on-sale, including pre-sales and new offers
Assisting with new manifest creation
Providing onsite event support where needed, to ensure all aspects are operational
Night of show settlement and reporting as necessary
Assisting with venue access control including reporting and administration as needed
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
1-3 years of ticketing and/or box office experience
Must be available for flexible working hours which could include weekends, evenings, and holidays as indicated by the internal event calendar
Service oriented, with strong organizational skills
Go-getter with the ability to work under pressure and with minimal supervision
Must be detail-oriented with the ability to multi-task and juggle competing priorities
Strong verbal and written communication skills
Proficiency in Word, PowerPoint, and Excel
A passion for live events and strong desire to assist our clients in creating the ultimate fan experience
YOU (BEHAVIOURAL SKILLS)
Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.
Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.
Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
--
The expected compensation for this position in British Columbia is:
$24.00 CAD per hour.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee’s salary history will not be used in compensation decisions.
Official account of Jobstore.
Job Summary:
JOB DESCRIPTION – SOFTWARE ENGINEER II
Location: Toronto, ON
Division: TicketWeb
Line Manager: Senior Engineer, Fan Experience
Contract Terms: Permanent, Full-time (37.5 hours per week)
THE TEAM
A career at TicketWeb will challenge and engage you. TicketWeb is the division of Ticketmaster focused on independent clubs, venues and promoters. We provide self-service event management tools that connect fans with our clients. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
Over the last 20 years, TicketWeb has assembled the top software engineers and seasoned veterans from the entertainment and the ticketing industries. We’re all united by the goal of providing the very best online services to venues and event promoters, and the very best access and information to the fan.
THE JOB
The Software Engineer will provide high quality technological solutions that address business needs for TicketWeb’s web-based ticketing platform. This includes development for a core set of new features, along with maintenance of existing modules. The candidate will participate in design sessions, work closely with product & other non-technical staff, perform heads down development, write unit tests, work with QA on test plans, and create necessary documentation.
WHAT YOU WILL BE DOING
Write well-designed, efficient code with unit tests, logging and comments
Create and document Technical designs, Architecture & implementation strategy by creating Data flow diagrams, Flowcharts, Sequence diagrams etc.
Participate in SDLC processes like Stand-ups, status meetings, grooming, release planning etc.
Participate in Project brainstorming sessions and work with Product Team and Development team to understand business requirements and provide feedback
Participate in Code reviews, and mentor junior engineers through design & code reviews.
Deliver project on time with high quality
Take on DevOps responsibilities by participating in On-Call rotation with other team members and owning mitigation of service interruptions and application support & code release
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
2+ years of professional work experience in Software Engineering required
2+ years of development experience with Java technologies
A bachelors degree in CS/Information Systems or related field, Masters preferred.
Proficiency with modern object-oriented programming languages such as Java.
Understanding of Linux & infrastructure & AWS ecosystem.
Experience with JS frameworks like Angular, Ember, React, and/or web frameworks, such as PrimeFaces.
Frontend development experience, i.e. HTML/CSS/Javascript/Ajax.
Development Spring or other IOC frameworks
Hands on experience with SQL.
Demonstrated knowledge with NoSQL/Relational DB skills.
Hibernate or other object-relational mapping framework.
Strong experience with working in a team and as an individual
Experience with version control systems, such as Git / SVN
Knowledge of design patterns
Unit test line Junit
Knowledge of Build tools Maven / Gradle
ADDITIONAL DESIRED SKILLS (ASSETS)
UI frameworks such as JSF/Freemarker/Velocity
Familiarity with open-source libraries/frameworks, e.g. Apache, Jakarta, etc.
MicroService Architecture
Strong process background in Agile development
Prior experience working for a high volume, high demand web based application
Scripting skills, e.g. Perl, Ruby, shell, etc.
Lucene based Search Engine frameworks like Elastic Search.
Familiarity with containerization technologies like Docker.
Familiarity with cloud providers and orchestrations platforms such as Kubernetes
Understanding of automated testing framework.
YOU (BEHAVIOURAL SKILLS)
Above all else, candidates must have the proven ability to be problem-solvers. If you are a passionate technologist who can get a lot done while having fun, come join a team of like-minded, skilled professionals where you can learn and share your knowledge!
We are seeking candidates who are proactive, self-starters, and have a proven track record to work independently with minimal supervision and collaboratively with a team as required.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
Official account of Jobstore.
Job Summary:
JOB DESCRIPTION - Operations Support Specialist
Location: Toronto, ON, or Vancouver, BC
Division: Ticketmaster Canada
Line Manager: Senior Manager, Operations Support
Contract Terms: Part-time, Casual
THE TEAM
We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.
THE JOB
The Operations Support Specialist is responsible for coordinating and overseeing the execution of onsite client events, new venue installations, special projects, and special services support in collaboration with multiple departments and clients. This role includes significant client facing components as well as a requirement for a strong technical understanding of our products and equipment.
This role will have significant involvement with our Box Office Services team, working with them to determine optimal support and assisting as needed with providing that support. This role uses multiple different ticketing platforms and sub products including Ticketmaster Host, Frontgate, Archtics, and other ticketing platforms as applicable.
As an advisor and consultant for your clients, working in tandem with internal departments, and stakeholders, your role will be to meet and exceed client expectations when it comes to event performance and onsite support. This role can involve significant travel based on event schedule, with evening, weekend, and holiday work required.
WHAT YOU WILL BE DOING
Successfully deploy the necessary ticketing equipment and services, requiring travel to locations across our markets in collaboration with stakeholders
Establish timelines and identify equipment needs for installations and other on-site deliverables in collaboration with internal team-members and clients
Execute deployment and operation of in field, onsite festival, and box office technologies in conjunction with the onsite team-members and clients
Maintain existing processes and develop new processes as needed to ensure maximum efficiency as related to equipment delivery, use of technology, and event/box office operations
Monitor and maintain inventory of the ticketing technology assets. Including, but not limited to, ensuring equipment returned from onsite is cleaned, kept in top shape, and organized
Support and train client staff on the according ticketing platform’s products and services at events
Build, maintain, and manage all client event ticketing on the appropriate the ticketing platform
Communicate product updates, new features, and functionality to clients
Conduct regular client meetings to review best practices, make recommendations and gather feedback
Direct and implement best practices for all the ticketing platform products, system installations, upgrades, and maintenance at client sites
Manage problem resolution, including but not limited to analyzing complaints, troubleshooting software, hardware, and event issues; resolving customer service complaints, and providing specific reports/details to expedite problem resolution
Execute quality control processes to ensure the accuracy of event details in the ticketing system
Track all operations accordingly (i.e., Salesforce) and produce post-event summaries for analysis and discussion
Adhere to, support, and implement site & company safety policies
Assist with event settlement and reporting, as needed
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Minimum 2 years of operations experience, ticketing experience, or other related experience
Must be able to comfortably lift and carry up to 25 pounds unassisted; and able to push and pull rolling carts and cases weighing up to 100 pounds unassisted
Ability to travel and work flexible hours, including evenings and weekends to be available for live events
Strong client management and customer service skills
Excellent communication, problem solving, and presentation skills
Proven technical skills, specifically systems administration, networking, and installation
Excellent trouble-shooting skills, including identification, solutions, and implementations
Proficient Microsoft Office skills, specifically Excel
Bilingualism in French and English is a bonus!
YOU (BEHAVIOURAL SKILLS)
Rock Solid Reliability – establish trust-based relationship with clients, co-workers, and fans. Set clear expectations, deliver high quality work on time and on task, and take the time to do things right
Solution Driven – creatively find solutions to problems clients are experiencing by collaborating with management, stakeholders, and internal teams, that can find alternative and effective solutions to any limitations
Winning Teamwork – collaborate with others effectively, share information openly. Listen and empathize to understand other point-of-views. Show recognition and appreciation for the contributions of others
Act with Integrity – Be proud of the way you represent yourself and the company to others. Act with good intentions; have direct and honest conversations while creating a safe work environment for open dialogue. Represent information and data accurately and completely
Adaptability - willing and able to work at various locations/event sites, such as, but not limited to theatres, stadiums, outdoor venues and in an office. This position requires flexibility in work hours; for example, multiple days in a row working shift lengths beyond a standard workday to accommodate festivals or events that span across multiple days.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
--
The expected compensation for this position in British Columbia is:
$24.00 CAD per hour.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee’s salary history will not be used in compensation decisions.
Official account of Jobstore.
If you don't have a Malaysian citizenship, but are living in Malaysia or if you are planning to move to Malaysia and are looking for jobs that can sponsor you, it is up to each individual employer on how it handles international candidates. We encourage you to read our blog post to help provide more information: 7 Easy Steps to Find Jobs in Malaysia As A Foreigner.
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