Total 73 job vacancies by Samsung Electronics America, Inc.

Position Summary

Provide proactive, in-depth ticket analysis for quality and content, providing regular feedback to management and peers.

Role and Responsibilities

Provide proactive, in-depth ticket analysis for quality and content, providing regular feedback to management and peers. Ensure the latest ticket status is provided to the customers. Call quality sampling and suggestions for agent improvement. Continually analyze and improve existing support processes to improve resolution time and customer satisfaction. Follow up on ticket progress internally and with customer to identify and address ticketing cycle gaps. Ensure high severity issues (sev1 & sev2) are resolved to meet agreed SLA requirements. Ensure lower severity issues (sev3 & sev4) are updated in a timely manner. Collaborate and work with Remedy development team to enhance ticketing system and identify improvements and needed features. Conduct data analysis of trends and KPIs. Create and deliver professional PowerPoint presentations to upper management. Perform analysis, create charts and graphs, and write macros in Excel. Use dashboard tools daily to create visual displays for storytelling of metrics.

Minimum Education & Experience Requirements:

Master’s degree in Engineering Management, Computer Science, Computer Engineering, a related field, or a foreign equivalent plus 1 year of post-baccalaureate experience in job offered or any networks/analyst relate job titles. Applicants must have 1 year of experience in the following: (1) dashboard tools including Power BI and Tableau; (2) trouble ticket and knowledge management systems; (3) call center or customer support function TAC; (4) DAX knowledge (programming language specific to Power BI); (5) SQL scripting; (6) Agile development lifecycle; (7) Data mapping and analysis; and (8) 4G and 5G terminology.

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Skills and Qualifications

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

We ae currently looking for a Field Sales Manager who will be responsible for driving sales and maximizing retail success. With minimal management oversight, this role will build brand awareness and advocacy with both retail sales personnel and consumers. Through training and consumer facing activities, the Field Sales Manager will be accountable for driving product awareness, sales, and improving the consumer journey within the assigned territory.

Role and Responsibilities

Responsibilities:

• Responsible for driving sell-out of Samsung products across multiple channels within an assigned territory
• Implements and executes sales strategies designed to maximizes Samsung market share in order to meet or exceed revenue objectives for the brand
• Develop and deliver customer specific sales tactics, training and brand advocacy programs by creating and maintaining partnerships with retail sales personnel and store leadership
• Through one-to-one and group training, utilizes full discretion to create programs intended to ensure all sales personnel are highly knowledgeable on the unique selling points of Samsung devices and are actively recommending Samsung devices to consumers
• Field Sales Managers are responsible for meeting or exceeding sales revenue and unit goals, as well as rep knowledge, rep recommendation rates and training engagements as measured by in-store mystery shops and the Market Communication System.

Skills and Qualifications

Background/Experience                   

• 2+ years experience in territory sales; strong preference for experience working with National Retailers and/or National Carrier Operators preferred: Bachelor’s degree preferred
• Experience using sales data and insights to recommend and drive localized and customized sales programs in differing channels
• Strong background in operational excellence and merchandising execution
• Self-starter and willingness to take initiative and drive localized revenue growth programs in targeted channels while adhering to Samsung Brand expectations
• Strong experience managing competing priorities and collaborating with internal and external stakeholders.

Necessary Skills/Attributes

• Build and develop strong partnerships with respective channels in aligned territory
• Utilize sales reporting and other analytics to identify and prioritize high-opportunity store locations based on Samsung performance
• Ability to drive sell-out of Samsung products through in store activities, which includes but not limited to a variety of innovative customer-centric tactics including in-store training events, contests, small-scale incentive programs developed at your discretion per individual store, and consumer engagement events to improve sales performance within territory.
• Act as Samsung brand advocate and spokesperson for both local and national consumer events 
• Ensure Samsung’s retail brand standards are maintained by regularly inspecting all Samsung branded displays and marketing materials
• Validate, analyze and interpret a broad range of retail-related data including industry trends, competitor pricing, competitor incentives, promotional activities, and customer and RSA brand preference/sentiment. 
• Strong collaboration with peers and sales leadership to provide key on the ground insights and feedback to support the development of district and regional strategies.
• Excellent verbal and written communication to work with both channel leadership and Samsung Retail leadership

#LI-CB1

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

Develop a differentiated system by understanding the hardware architecture of a system and optimize its design.

Role and Responsibilities

Develop a differentiated system by understanding the hardware architecture of a system and optimize its design. Develop an optimal system by understanding and designing a system’s software architecture and subsystems. Develop an optimal system which integrates service and application by applying system software to system hardware. Design an optimal system taking various factors into consideration like performance, expandability, expense, and electricity consumption. (Considering both hardware and software). Design key function block, interface, and layout based on features of hardware components and requirements. Establish a system strategy, discover a new technology, and develop and follow technological standards. Analyze requirements and understand a development framework. Make a design for planning, development, inspection, maintenance, and management when developing an application. Achieve system innovation by monitoring it and finding areas to be improved. Conduct system monitoring and innovation to discover and innovate.

Minimum Education & Experience Requirements:

Master’s degree in Electrical Engineering, Electronics Engineering, Telecommunications, Computer Science, a related field, or a foreign equivalent plus 2 years of post-baccalaureate experience in job offered or any engineer/networks related job titles. Skills must include: (1) LTE-NR interworking & co-existence, and 5G Numerologies; (2) 5G and 4G air interface and EN-DC network architecture and call processing technologies with a specifically focused on Radio Access Network; (3) 3GPP systems and standards: RAN and Core networks; (4) simulation environments including MATLAB; (5) Programming languages Java or C; (6) object-oriented programming including design concepts; and (7) KPI analysis tools.

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Skills and Qualifications

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

The East Region Warehouse Operations Director will manage all strategic warehouse activities and initiatives for distributions centers in Florida, Georgia, Illinois, and Pennsylvania. Samsung is looking for a proven leader within the Logistics Industry who will assume responsibility for leading a team to drive measurable improvement in overall performance. This role oversees company activities related to logistics and warehousing/distribution including shipping, receiving, put-away, pick/pack, returns and material transfers. This role is responsible for the accuracy and efficiency of distribution center operations and establishes policies and procedures which result in the maximization of sales through timely and accurate deliveries. This position is responsible for evaluating distribution network analysis and working with 3PL and 4PL providers and reviewing their performance against defined KPI’s.

Every role at Samsung presents a new opportunity to make a lasting, global impact. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We’re seeking innovators to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

Join the Samsung family and be part of the team that’s creating a better future.

Role and Responsibilities

• Strong understanding of service parts for home appliance, consumer electronics IT and services required for forward and reverse logistics activities
• Strong analytical skills with the ability to develop and create original analysis.
• Strong interpersonal and consensus building skills.
• Prior management experience preferred.
• Prior strong experience with SAP or similar business enterprise purchasing, inventory control and/or procurement management system required.
• Must have Microsoft Office Suite of PC software applications experience with Excel spreadsheet and PowerPoint preparation skills
• Demonstrated ability to influence others in acceptance and approval and to provide clarification.
• Make business related decisions involving multiple factors that may be ambiguous in nature. Decisions on matters that have a significant impact on business operations, financial results, and customer/vendor relationships.
• Manage and measure logistics processes including; shipping, warehouse, carrier activity, and damaged products claims identifying exceptional or high cost deviations and making procedural decisions outside the scope of established guidelines.
• Establish and formulate real time, focused benchmarks and MBOs/KPIs for each operational aspect of logistics performance
• The Director is involved with the sales and marketing business teams, customer resource management, and assisting with continuous logistics improvement.
• Responsible for weekly, monthly, and quarterly KPIs and performance reviews. Conduct a comparative review of all 3PL activity and cost analysis monthly and reports through senior management.
• The ability to plan, organize and prioritize multiple and simultaneous projects, issues and activities.
• The ability to read, interpret and simplify complex information from various documents to create clarity and ease of understanding.
• Ability to communicate in writing, through email, reports, presentations, or orally, product logistics matters to all audiences.
• Interact with all levels within the organization and has frequent external contacts.
• Strong understanding of service parts for home appliance, consumer electronics IT and services required for forward and reverse logistics activities
• Strong analytical skills with the ability to develop and create original analysis.
• Strong interpersonal and consensus building skills.
• Prior management experience preferred.
• Prior strong experience with SAP or similar business enterprise purchasing, inventory control and/or procurement management system required.
• Must have Microsoft Office Suite of PC software applications experience with Excel spreadsheets and PowerPoint preparation skills.
• Demonstrated ability to influence others in acceptance and approval and to provide clarification.
• Make business related decisions involving multiple factors that may be ambiguous in nature. Decisions on matters that have a significant impact on business operations, financial results, and customer/vendor relationships.
• Manage and measure logistics processes including shipping, warehouse, carrier activity, and damaged products claims identifying exceptional or high-cost deviations and making procedural decisions outside the scope of established guidelines.
• Establish and formulate real time, focused benchmarks and KPIs for each operational aspect of logistics performance.
• The Director is involved with the sales and marketing business teams, customer resource management, and assisting with continuous logistics improvement.
• Responsible for weekly, monthly, and quarterly KPIs and performance reviews. Conduct a comparative review of all 3PL activity and cost analysis monthly and reports through senior management.
• The ability to plan, organize and prioritize multiple and simultaneous projects, issues and activities.
• The ability to read, interpret and simplify complex information from various documents to create clarity and ease of understanding.
• Ability to communicate in writing, through email, reports, presentations, or orally, product logistics matters to all audiences.
• Interact with all levels within the organization and has frequent external contacts.

Skills and Qualifications

• Bachelor's degree or higher in Business, Logistics, Supply Chain or relevant fields; or equivalent combination of education and experience and training.
• MBA is preferred
• 7+ years of experience within supply chain, required
• Strong analytical skills with the ability to develop and create original analysis. Strong interpersonal and consensus building skills.
• Prior management experience preferred. Prior experience with SAP or similar business enterprise purchasing, inventory control and/or procurement management system required
• The ability to clearly define objectives, identify tasks and work assignments, give direction and make decisions based upon applied knowledge of alternatives and work experience.

Compensation for this role for a candidate based in California is expected to be between $217 and $227K, abut may be higher or lower in other regions due to geographic differentials in the labor market.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

#LI-HM1

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

Responsible for analyzing the customer requirements, converting them into system requirements and capturing of detail design for the development team.

Role and Responsibilities

Responsible for analyzing the customer requirements, converting them into system requirements and capturing of detail design for the development team. Aid in product & feature performance analysis, evaluation of new product & SW releases. Perform detailed analysis of 4G/5G Wireless Call Protocols. Responsible for analyzing and troubleshooting the issues. Provide expert technical support in the pre-sales process and creates compelling technical and commercial solutions to help achieve the assigned sales goals and business objectives. Translate and communicate complex technical design considerations between the Samsung sales team and carriers' network business. Work closely with various support organizations, logistics, and cross-functional teams from SEA and Samsung HQ to achieve successful new product rollouts and developments.

Minimum Education & Experience Requirements:

Bachelor’s degree in Electrical Engineering, Electronics Engineering or related engineering field, or a foreign equivalent plus 5 years of progressively responsible post-baccalaureate experience in job offered or any telecom/engineer related job titles. Applicant must have 5 years of experience in the following: (1) 3GPP systems: RAN networks, architecture and protocols; (2) 5G and 4G air interface features; (3) XCAL, QXDM, Wireshark Tools to analyst air interface issues; (4) working with mobile wireless network standards and protocols in a mobile wireless telecommunications environment; (5) resource allocation, mobility management, and QoS in wireless networks; (6) call processing of wireless networks; (7) air interface technologies, including RLC, MAC and PHY layer protocols; and (8) defining and analyzing wireless network performance using operational measurements. 20% domestic travel required.

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Skills and Qualifications

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

Under the supervision and guidance of a Transportation Sr. Manager, Sr. analyst is responsible for the delivery order life cycle and transportation load planning associated with Samsung products, including load creation, carrier assignment, tracking/tracing, customer delivery, and customer product returns and claims. The Load Planning Coordinator ensures all deliveries are effectively translated in to a systemic load plan within the Transportation Management System (TMS) and Warehouse Management System (WMS) to achieve sales targets and meet customer delivery expectations.

Every role at Samsung presents a new opportunity to make a lasting, global impact. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We’re seeking innovators to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

Join the Samsung family and be part of the team that’s creating a better future.

Role and Responsibilities

• Act as a department subject matter expert for i2 TMS and new systems designs/implementation
• Background and experience in key functions of the Supply Chain – including but not limited to Warehousing, Transportation, Reverse Logistics, Returns Management, and Customer Service.
• Ability to create dynamic reporting for key measurable and performance tracking.
• Ability to identify process improvements with attention to detail.
• Various systems management (internal and external) to accomplish daily/weekly/monthly tasks.
• Ability to proficiently manage multiple tasks/projects while staying organized in day to day activities.
• Work directly with 3PLs to resolve customer complaints and issues.
• Documenting and data collection for supporting departments/activities
• Ability to make decisions based on cost and service drivers to better serve the organization.
• Responsibilities include reporting on international and domestic transportation expenses, maintaining transportation expenses through web reporting, and serving as a subject matter expert on Access database processes
• The role also involves participating in special projects related to cost studies as required by management
• Download and analyze data: Retrieve and analyze TMS Access and data for projects and management reporting
• Monthly cost analysis: Administer the monthly cost analysis for management review
• RFP bid processes: Administer Carrier RFP bid processes and routing management summaries
• Maintain and create transportation databases and analyze all inbound and outbound freight expenses
• Audit 3rd party freight payment data for accuracy
• Provide weekly/monthly summaries of freight costs versus sales for review
• Advise the freight auditor of weekly files for potential cost savings
• Administer weekly/monthly freight payment reporting, including accruals
• Run cost estimate simulations based on sales and purchase projections, assisting in Business Planning
• Provide ad hoc reports and cost studies as needed

Skills and Qualifications

• Bachelor’s Degree preferred and 8+ years of experience in logistics and/or transportation.
• Load Planning/Order Management experience is a plus.
• Knowledge of Transportation Management Systems and Warehouse Management Systems.
• Strong Excel proficiency and skills.
• Excellent written and verbal communication skills.
• Ability to work well in teams and work with remote teammates.
• Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions.
• Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.
• Typically has general knowledge of logistics operations related to employee’s specific area of work, and knowledge of overall logistics operations.
• Is able to identify standard problems within the delivery cycle and makes a recommendation to provide a solution to achieve customer satisfaction.
• Ability to work extended periods of time in an open office environment

#LI-HM1

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-Prosperity


Position Summary
Samsung is looking for an experienced Senior Manager of Financial Planning and Analysis to join the Business Planning team and lead the Consolidation, Reporting and Analysis role. This includes managing the planning and reporting functions as well as overseeing all operational analysis for the supported areas. This position will report to the Director of Financial Planning and Analysis and will work closely with the FP&A team.

Role and Responsibilities

Role & Responsibilities

• Consolidate Financial Forecast and Reporting for the MX Retail Division
• Provide in depth analyses for Financial and Operational projects and investments
• Submit monthly forecasts with value-added variance explanations and insights
• Streamline systems and processes to increase efficiency while mitigate errors and redundancies
• Prepares program budgets, project plans, expenditures, and other related reports to identify performance and successful achievement of objectives
• Coordinates and handles the escalation of critical product availability, launch issues, and sales demands with manufacturing leadership
• Direct financial support for the Retail Operations Field team including Financial Planning and Analysis, process and funding execution
• Develop appropriate measurement and reporting tools to analyze operating results and interpretation of data
• Respond to budget related requests for financial data and perform ad-hoc analysis
• Responsible for reconciling all financial results including invoices, exception reports, audit results and remittance changes.
• Deliver reporting and analytics to a variety of key business stakeholders, utilizing appropriate data to effectively create actionable spending plans

Minimum Qualifications

• Bachelor's Degree with 8+ years of directly related experience
• Strong ability to influence and work constructively; Advanced ability to work well with team members and DTC leadership and respectful of all positions at all levels
• Ability to collect and understand relevant market data and apply it to financial plans
• Proficient in Microsoft Office Suite of PC software applications experience with solid Excel and PowerPoint skills
• Proven ability to manage multiple projects simultaneously

Skills and Qualifications

Preferred Qualifications:

• Master’s Degree with 6+ years of directly related experience
• Prior experience in FP&A, Marketing Budget management, Field Force management, Staffing Optimization, Retail Operations, Carrier and product go-to-market
• Experience utilizing SAP R/3 software or similar soft software
• Independent thinking self-starter who’s developed strong working partnerships in global corporations (multi-lingual Korean)

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

#LI-RR1

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

Location:
55 Challenger Rd., Ridgefield Park, NJ
(work schedule: Monday through Thursday in office required – firm)

Reports to:
Sr. Director, Care Division

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

The Manager of Consumer Electronics (CE) Paid Care will be supporting to develop customer care programs, evaluate competition and refine Samsung Care+ products offerings to maximize benefit to consumers as well as internal and external channel partners such as developing go-to-market strategies, identifying opportunities to expand and grow the portfolio of Care products, and drive customer loyalty and retention.

Role & Responsibilities:

• This role will be an interactive and collaborative liason for Samsung’s Paid Care Business for both external and internal channels

• Preparing monthly performance results and forecast figures based on pipeline visibility and growth expectations

• Monitoring the business impact from the promotions, sales results, and programs in conjunction with account teams and business manager

• Collaborate and work cross-functionally with various business functions and strategic initiatives with Samsung leaders to deliver insights that improve customer loyalty, retention, and other core KPIs

• Interact and collaborate with the Care teams (CS) to drive key service KPI to maximize the customer experience and value-added

• Identify customer insights and key drivers of negative and positive customer experience based on analysis of surveys and other feedback sources

• Determine appropriate cadence and forums for sharing VoC results with leadership teams

• Prepares and presents executive-level meeting materials including decks

• Interfaces with headquarters (Korea team) Care+ and Care+ development teams to drive management KPI’s

• Participates in risk financing for understanding of claim management requirements

• Responsible for operations of Paid SVC Programs such as SKU management, accounts payable and receivable

Skills and Qualifications

Minimum Qualifications:

• A Bachelor degree in a technology, accounting, finance, or another related business related field and a minimum of 6+ years of related work experience OR a Master’s degree and a minimum of 4+ years of relatable work experience required

• Previous experience working in warranty, partner management, store operations, P&L management, and/or retail strategy strongly preferred

• Excellent time management and organization capabilities and the ability to work well under pressure

• Previous experience in a role where relationship management and collaboration skills (internal & external) were critical to success

• Strong research, documentation, presentation, negotiation and persuasion skills

• Proficiency in Microsoft Office Suite including Excel, PowerPoint, and Word

• Advanced Excel skills (pivot tables, V Look ups)

• Must be willing to report in office Monday through Thursday weekly

Preferred Qualifications:

• Previous experience in a finance related role or a role where calculating margins etc. was a focus (finance acumen is very important)

• Full understanding of relevant KPIs and Accounting Knowledge related to business fields (i.e. Paid Services, Warranty program, KPI / Cost structure related to service functions such as customer contact support and repair, Risk Underwriting, Marketing, Retail and Carrier business etc.)

• Advanced level in business and got to market (GTM) strategy, data analytics, performance Assessment and Documentation

#LI-EA1

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

Responsible for the supervision and development of procurement-related policies, procedures, and processes in accordance with purchasing terms and conditions. This role will lead new process/procedure adoptions, collaborate with suppliers, internal customers, and logistics partners to increase the overall operational efficiency of Samsung Procurement department. This role will conduct purchasing activities in accordance with ethical business standards and establish purchasing policies and procedures. Lead or supervise a team of two or more professionals with focus on policy and strategy implementation and control; short-term operational/tactical responsibilities. Typically with financial business authority, and provides mentoring, coaching, and counseling to other professionals.

Every role at Samsung presents a new opportunity to make a lasting, global impact. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We’re seeking innovators to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

Join the Samsung family and be part of the team that’s creating a better future.

Role and Responsibilities

• Manage and approve new/existing supplier registration activities through collaboration with internal teams.
• Perform comprehensive supplier evaluation process annually to assess the competitive edge of suppliers and to control sustainability risks.
• Management of conflict minerals non-usage by suppliers by obtaining non-use agreements and CMRT survey periodically, and lead on-site inspection as necessary.
• Review subcontractors’ credit ratings periodically and create abnormal credit activities.
• Monitor, approve, and resolve Accounts Payable/Receivables, and invoice issues with Vendors.
• Review and approve Logistics supplier payments monthly, engage in service contracts with logistics suppliers, if necessary, and perform Quarterly Business Review to update the logistics status.
• Coordinate existing process improvement with the system team by making suggestions and adopting new ideas through idea gatherings and make necessary adjustments.
• Actively engage in implementing EDI transactions with suppliers to automate information exchange between each parties.
• Prepare monthly profit/loss statement based on the monthly purchasing amount.
• Monitor relevant Key Performance Indexes (KPI) and make necessary countermeasures.
• Perform work within company and regulatory guidelines.
• Performs purchasing activities in compliance with procurement standards, controls, and ethical business practices.

Skills and Qualifications

·        Bachelor’s Degree with a minimum 5-7 years of experience in a related field.

·        Excellent writing and verbal communication skills in both Korean and English.

·        Experience with SAP or similar business/ERP systems.

·        Must have Microsoft Office Suite of PC software applications experience with Excel spreadsheet and PowerPoint preparation skills.

·        Have ability to plan, organize, and prioritize multiple and simultaneous projects and assignments.

·        Performs work under time schedules and stress which are normally periodic or cyclical, including time-sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines.

·        Willingness to travel for direct meeting with Suppliers and Factory sites

·        Ability to work independently and in a team environment.

·        Must be analytical and process oriented.

·        Can develop and maintain excellent working relationships with all assigned levels with the vendor/customer and within and outside the company.

·        Willingness to travel 10-20 % either domestic or internationally depending on business situation.   

#LI-HM1

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

The Strategic Partnerships Group is seeking a Director to support New Business Development and Strategy for Samsung’s cross-platform service business. This role will be responsible for identifying and executing strategic partnerships that drive revenue, enable new products and services, and enhance the experience across Samsung’s device ecosystem. This role will offer an opportunity to define Samsung’s cross-device partnership strategy and product roadmap and lead major initiatives within the company. The candidate should have the ability to quickly develop expertise and a point of view on new industries, technologies and partnership opportunities, and advocate for, and build consensus around, their recommendations among executives and other key stakeholders.

The candidate should be equally comfortable negotiating contracts and collaborating on product strategy, and should have experience leading complex, high-impact projects with cross-functional teams. The candidate should have experience working at the cross-section of advertising, gaming, tech and media and possess a strong understanding of the Mobile and TV landscape, including the key services, distribution channels and business models.

The ideal candidate will have excellent communication skills, as well as a strong analytical bent and the ability to navigate and embrace complexity. While managing the day-to-day partner relationships, the candidate will need to be able to see the big picture while remaining detail oriented. S/he will demonstrate a mastery of verbal and written communication skills, with the ability to lead meetings, drive presentations, represent Samsung to all levels of partner organizations. The Strategic Partner Manager must be a self-starter and will need be comfortable in a fast-paced environment, take the initiative, manage multiple partners, and work under tight timeframes.

Role and Responsibilities

• Source, define and execute on first-of-their kind TV & Mobile partnership opportunities for Samsung’s service business
• Evaluate new opportunities, provide strategic direction, and secure buy-in from internal and external executives
• Define non-standard deal structures; Negotiate large, multifaceted agreements
• Build and deploy implementation plans that ensure project success
• Collaborate closely with cross-functional teams (product, engineering, marketing, ops), acting as point on all aspects of the partnership strategy and execution
• Grow existing strategic partnerships; identify new areas of collaboration and revenue opportunities with high value partners
• Inform long-term service strategy and product roadmap
• Work with Product, Engineering, Marketing and BD groups across Samsung business units to develop new businesses, products and features that leverage Samsung’s ecosystem of devices

Skills and Qualifications

• 10+ years of overall experience with Bachelor Degree, MBA or JD preferred
• 6+ years of experience and deep knowledge of the technology and media industry
• Strong written, verbal communication, presentation and analytical skills required
• Ability to plan, organize, and prioritize multiple complex assignments and projects
• Experience leading complex, senior level negotiations; Experience communicating with and presenting to C-level leadership
• Ability to read and interpret detailed product development documents and contracts
• Demonstrated ability to formulate and defend opinions regarding market and competitive direction along with associated impact on company strategy
• Ability to develop relationships internally and externally, identify and influence key stakeholders, and set new directions for the business
• Excellent negotiation skills and extensive experience negotiating and redlining non-standard, multi-layered contracts
• Self-motivated with ability to work in an unstructured environment. Candidates will have a strong operational mindset with a decisive get it done and whatever it takes mentality

Salary Range Pay Transparency: 

Compensation for this role, for candidates based in New York City, NY, is expected to be between $190,000 and $225,000.  Actual pay willbe determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

#LI-YRC

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Samsung direct-to-consumer eCommerce team is looking for a Director to lead the Mobile Enhancements (ME) Category Management Team, which includes Wrist Wearables, True Wireless Solutions, and Mobile Accessories. This role will play a critical role in driving the planning, and execution to deliver daily, weekly, quarterly, and annual targets. A successful candidate will be able to define plans to deliver financial targets, drive cross-functional execution, work with data and merchandising teams to create a streamlined consumer journey, work with marketing teams to track traffic and conversion on daily basis and provide direction on adjustments to manage to overall revenue goals, track competitor activities and changes and adjust plans accordingly, and prepare monthly presentations for senior leadership with data-driven learnings and action plans.

THE POSITION

Specific responsibilities include:

• Ensure flawless execution of merchandising and customer experience elements on site, driving execution across relevant functional teams.
• Conduct data analysis to generate business insights and inform decision making to maximize sales.
• Create financial simulations for promotion investments to define investment, lift, and ROI.
• Work closely with the data analytics team to analyze the customer journey to top to bottom and develop action plans to resolve friction points.
• Track daily and weekly results and provide reporting to relevant teams on performance, insights, and activities to close gap to revenue target.
• Track and provide reporting on gap closure activities on weekly basis.
• Work closely with Marketing, Merchandising, and Legal teams to drive execution of promotion copy and messaging.
• Participate on cross-functional teams to ensure successful project implementation.
• Support executive presentation development, including ad hoc analysis and power point slide development.
• Partner closely with Product Marketing teams to discuss business performance and coordinate on execution plans.

Skills and Qualifications

Background & Competencies Required:

• Bachelor's Degree with 5+ years of experience or MBA with 2+ years of experience in eCommerce and/or related industry
• Management Consulting experience from top firm a plus
• Strong leader, able to deliver results by partnering with stakeholders across all levels of the organization
• Demonstrated experience driving business execution and delivering against revenue and profit targets
• Self-starter, able to proactively identify opportunities and lead teams to implement
• Demonstrated success in a high-pressure and fast-paced environment with ability to respond to changing priorities without loss in performance or productivity
• Ability to lead cross-functional teams and drive influence across many levels of the organization
• Microsoft Standard Office Suite and advanced expertise in PowerPoint and Excel

Physical/Mental Demands:

Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between more than 50% of work time, including prolonged periods of time. Requires considerable work utilizing high visual acuity/detail, numeric / character distinction and moderate hand/finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenges and project management deadlines. Machines, tools, equipment, and work aids include PC’s, printers, copiers, faxes and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Travel varies depending on position.

#LI-JL1

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

Role and Responsibilities

Samsung Wallet is a mobile payment service and digital wallet developed by Samsung. It is designed to be a one-stop shop for all debit cards, credit cards, digital passes, and tickets, making them easy to access and use when necessary. With the rise of NFC payment terminals in stores and evolving consumer preferences over the past year, Samsung Wallet has never been more important. Working on the Samsung Wallet team will give you a chance to impact the lives of millions worldwide significantly. It will be invaluable to the future of payments and financial services. You'll be able to collaborate with and learn from experts from various fields and work on exciting, challenging projects.

As a Technical Program Manager (TPM), you will lead complex organizational and technical projects and initiatives. You will collaborate closely with cross-functional teams of engineers, product managers, and other stakeholders to ensure timely project delivery. You will manage risks and issues and communicate status and progress to senior management and other stakeholders.

To be successful in this role, you must possess a solid technical background and excellent project management skills. Additionally, you should have excellent communication and interpersonal skills, as you will be working with a diverse team of professionals from various functional areas.

Responsibilities

• Define project scope, objectives, and deliverables in collaboration with stakeholders to support business goals.

• Manage the delivery of technical projects and initiatives within the Samsung Wallet team.

• Ensure that technology integration projects are completed following specifications and to a high standard.

• Continuously meet with stakeholders, solicit their feedback, and monitor team progress and roadblocks to ensure everyone is working toward the same objective.

• Collaborate with cross-functional teams (product management, business, engineering, and executives) across multiple geographies (US, Korea, Philippines, and India) to complete the projects in a timely and high-quality manner.

• Update all stakeholders (e.g., team members, cross-functional departments, managers, and executives) regularly on the status and dashboards.

• Analyze data, establish actionable goals, and drive metrics and execution.

Skills and Qualifications

Requirements

• Bachelor's degree in a technical field (e.g., computer science, engineering)

• 5+ years of experience in technical project management, preferably in the payments or financial services industry

• Strong technical background and understanding of software development processes and methodologies

• Excellent project management skills, including the ability to create and maintain project plans

• Experience with project management tools and software (e.g., JIRA, Confluence, Microsoft Project)

• Strong communication and interpersonal skills

• Ability to manage multiple projects and priorities effectively

• Experience managing technical projects in a fast-paced environment

Preferred, Not Required

• Experience with data analysis and visualization tools (e.g., Excel, Tableau) preferred

• Proficiency in Korean language is desirable, but not mandatory

The salary range for this role, for candidates based in the Bay Area and NYC, is expected to be between $140,000 and $175,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

#LI-JT1

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

Are you a seasoned Front End/UI Engineer with a knack for leadership and a passion for collaboration? If so, Samsung Ads invites you to join our Global Ads Product & Engineering team.

As our new Staff Front End/UI Engineer, you will play a pivotal role in driving the development, optimization, and enhancement of front-end components and user interfaces for our advertising platform. This is a technical lead position, requiring you to work closely with Product Managers, engineering teams, and Senior UI Engineers across globally distributed sites. You will spearhead single spa micro front end projects at scale, ensuring our products are highly performant, modular, and visually engaging.

Role and Responsibilities

In recent years, Samsung has transformed its hardware dominance into a dynamic ecosystem of engaging services across devices. Enter Samsung Ads - a thriving business poised for even greater success. Our Global Ads Product & Engineering team, with a strong presence in five countries, is at the heart of this evolution. We are the innovators behind the products, tech, and tools driving ad-based monetization. Join us and be part of shaping the future of advertising tech on a global scale!

We are seeking a highly skilled and experienced Staff Level Front End/UI Engineer to help lead and mentor an  existing team, as well as ensure that timelines and deliverables are met. You’ll work closely with the Architecture team as we evolve our new self-serve Ad Serving product, helping to shape the future of the ad tech industry.

Key Responsibilities

• Architectural Design: Design and implement scalable and maintainable front-end architectures, ensuring high performance and reliability.
• Front-End Development: Lead the development of responsive, user-friendly, and visually appealing complex front-end applications and components.
• Code Quality: Set and maintain high standards for code quality, code reviews, and best practices within the front-end team.
• Optimization: Identify and resolve performance bottlenecks, improve loading times, and optimize user experiences.
• Cross-functional collaboration: Collaborate with product managers, UX/UI designers, back-end engineers, and data scientists to define requirements and implement effective solutions.
• Cross-Site Collaboration: Collaborate with peers and leaders across the various sites of Samsung Ads, driving cross-site efforts to improve Samsung Ads' capabilities.
• Mentorship: Mentor and guide junior developers, helping them grow in their careers and skills.
• Technology Evaluation: Stay up-to-date with the latest front-end technologies, tools, and best practices to ensure our tech stack remains cutting-edge.
• Documentation: Maintain comprehensive documentation for front-end systems and processes.
• Testing: Ensure robust testing procedures and continuous integration to guarantee the reliability of our front-end applications

Skills and Qualifications

Qualifications

• Architectural Design: Design and implement scalable and maintainable front-end architectures, ensuring high performance and reliability.
• Front-End Development: Lead the development of responsive, user-friendly, and visually appealing complex front-end applications and components.
• Code Quality: Set and maintain high standards for code quality, code reviews, and best practices within the front-end team.
• Optimization: Identify and resolve performance bottlenecks, improve loading times, and optimize user experiences.
• Cross-functional collaboration: Collaborate with product managers, UX/UI designers, back-end engineers, and data scientists to define requirements and implement effective solutions.
• Cross-Site Collaboration: Collaborate with peers and leaders across the various sites of Samsung Ads, driving cross-site efforts to improve Samsung Ads' capabilities.
• Mentorship: Mentor and guide junior developers, helping them grow in their careers and skills.
• Technology Evaluation: Stay up-to-date with the latest front-end technologies, tools, and best practices to ensure our tech stack remains cutting-edge.
• Documentation: Maintain comprehensive documentation for front-end systems and processes.
• Testing: Ensure robust testing procedures and continuous integration to guarantee the reliability of our front-end applications

Preferred, Not Required

• Experience building Micro Front-End applications with Module Federation
• Experience building a library of reusable components
• Experience with Material UI
• Experience with Storybook
• Experience with the following technologies and systems: Cypress, PostgreSQL, Jira, and Confluence

California Only

Compensation for this role is expected to be between $190,000 and $235,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

 

#LI-BL1

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

We are hiring a Strategic Business Development Manager to join our Business Development team. This person will help manage and grow our engagement strategic partners, whose solutions layer on our Hospitality & Healthcare ecosystems, and drives sales in the Hospitality space; Hotels, Casinos, Cruise Ships and Healthcare

The ideal candidate will possess a strong Partner management background along with an understanding of all the elements that are required to enable and grow strategic partnerships. The ideal candidate will lead engagement and product certification with existing integrators while identifying and onboard new partners.

This role has close engagement with our HQ and Sales teams, making sure that product certification is on-track and helping to engage the right support team for any post-certification issues.

Role and Responsibilities

Summary Requirements:

• Relationship management
• Product certification (making sure it happens on time in conjunction with HQ tech team)
• Production ticket escalations
• Net new pipeline identification
• Program management

Topline Objectives

• Responsible for developing an eco-system of technology partner for Samsung HTV products,
  • Build and elevate executive/leadership relationships
  • Coordinate TV Certification on their platform
  • Provide sales education and training to partners
  • Develop programs to maximize Samsung TV + Partner Solutions
  • Increase/improve awareness and recommendation rate within the Samsung sales organizations of these partners
• You will broker internal resources, tools, references and/or investments needed to execute on the business plans in order to help meet the set goals.
• Act as a subject matter expert to work together with marketing and sales teams to produce collateral and reference materials to support proactive development of HTV/LFD products, Tizen Platform, SoC, device and content management solutions.

Essential Duties and Responsibilities include:

HTV Solutions Development Management                                                              

• Samsung HTV CMS/PMS partner integration support and product management

Develop and communicate software licensing program to end user, reseller, and channel partners. Develop and communicate business plans internally and externally related to content management solutions products. Manage partner integration training and pre sales support efforts. Manage system development life cycle with SEC and Integration partners Monitor license distribution process. Track, forecast and report on sales opportunities related to software licensing programs for HTV category.

• TEP / System On Chip (SOC) partner adoption and product management

Support System/Signage Integrator development and licensing on Tizen Platform Manage system development life cycle with SEC, HQ and SI partner . Monitor license distribution process.

• Samsung LYNK ™ Digital Rights Management

Initiate/Maintain manufacturing partnerships and licensing

Technical liaison and primary point of contact for Authorized Resellers

Monitor license distribution process

II. Solutions Pre- Sales Support                                                                                     

• Responsible for supporting an eco-system of technology partners and system integrators to deliver an adaptable sales support process for Samsung HTV products, Tizen Platform, SoC, device and content management software solutions.

• Provide recommendations and analysis to the HTV Executive Management, HTV/LFD product teams and the HTV regional sales management on product and solutions development.

• Provide sales education and training to eco-system of technology partners and customers with current knowledge of Samsung HTV products, Tizen Platform, SoC, device and content management software solutions.
• Provide strategic customer facing sales support to the eco-system of technology partners
• Provide strategic customer facing support for Proof of Concept deployments.

III. Solutions Post- Sales Support                                                                                 

• Responsible for providing escalation support working with the service team, HQ and SEC to help escalate issues to product planning and R&D teams.
• Maintain access and reporting capabilities through the Service Cloud platform
• Act as a subject matter expert to work with sales teams to support customer facing communications in the event of issue escalation.
• Create and frequently communicate to HTV Executive Team updates on service ticket status.

Skills and Qualifications

What you bring to the team:

• Must have experience in building relationships with all levels within the partner account, from C-Level line level employees
• Proven experience leading go-to-market business alliances
• Experience working with customers to drive actionable outcomes and results
• Experience building partnerships in the B2B space that lead to sourced sales pipeline and revenue.
• Data-driven mindset - make decisions based on data and insights
• Proactive and creative nature and attitude; cannot lose mentality
• Excel at working collaboratively
• Think and act strategically as well as execute tasks on time

The salary range for this role, for candidates based in California, is expected to be between $161,500.00 and $171,000.00.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

The salary range for this role, for candidates based in NYC, is expected to be between $155,500.00 and $164,500.00.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

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* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Position Summary

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.

Are you ready to #OwnTheUnknown? Join us.

Role and Responsibilities

This role is an exciting part of the growing eCommerce division within Samsung Electronics America. You will be a key driver in quality experience improvements for our customers and building the future to raise standards for best in class eCommerce orders with delivery & installation. Ideal candidate brings a mix of prowess with data, entrepreneurial skills to drive actions to completion, and ability to strategize and find solutions across multiple teams to affect change.

Specific responsibilities include:

• Manage a team that runs day to day business operations of eCommerce Fulfillment by reviewing open orders and collaborating with teams to get orders out
• Responsible to reconcile all open orders and identify gaps in process and systems to close correct order status in system and evaluate, communicate and prioritize issues to be resolved to respective teams.
• Evaluate Logistics and Shipping partner performance and surface exceptions and issues to the correct parties for resolution
• Evaluate delivery & installation performance for Home Appliance and TV products of carrier partners through Net Promoter Score (NPS) feedback and drive initiatives to improve customer experience and NPS Score
• Work with our Supply Chain team and Category Managers to improve backorder, EOL, replacement, and order exceptions to pro-actively prevent order issues
• Evaluate and plan forecasts with logistics partners to prepare capacity and ensure on time shipment and delivery
• Track defects and develop full reconciliation of open orders to understand root cause
• Partner with customer service team to understand consumer pain points and work on initiatives to improve customer experience
• Partner with engineering and technical teams to  
• Monitor and take action on exception reporting and understand measurements of KPI’s for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPI’s

Background & Competencies Required:

• Bachelor’s degree in business management or related field required.  Masters Degree preferred
• 8 + years relevant experience in eCommerce fulfillment AND/OR supply chain business operations required
• Six Sigma experience AND/OR certification preferred
• Experience with high volume direct to consumer (DTC / B2C) eCommerce fulfillment illustrating process and KPI improvements to scale growth
• Experience driving NPS improvements and final mile delivery with delivery & installation highly preferred
• Home appliance or TV delivery & installation experience is a big differentiator for candidate as well
• Expertise using Excel spreadsheets, Word, Access.  Experience with SAP business systems, or similar sales order management and ecommerce platform software

Skills and Qualifications

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.