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Financial Crime Manager
Salary £45,000 to £60,000
Permanent
FT – 35 hours per week
Hybrid – Home and Hub; London & Ashford
Closing date 12th May 2024
Saga have a future vacancy in the group function for a Financial Crime Manager. We are looking to make an appointment from June 2024 onwards.
Here at Saga the role of the Financial Crime Manager is extremely varied. You will support the business to identify, manage and control all financial crime risks across internal operations, for our customers and also our providers and partners. We need a knowledgeable and credible Financial Crime Manager who can optimise and keep the financial crime risk management framework up to date, ensuring it is embedded across the business.
You will be key to providing the business with support, assurance, and technical advice, enabling the business to grow, whilst upholding the standards and requirements set out in both UK regulation and government legislation.
Reporting into our Group Head of Internal Audit & Risk, you will be the face and voice of our Financial Crime governance and strategy. Truly a great opportunity for candidates looking to take on the full responsibility within a heavily regulated business model across operations in insurance, financial services and travel.
*You will be required to visit the London and/or Ashford Saga Hubs a few times each month. Candidates applying will need to be in a commutable distance to ensure they are able to visit the London Hub as and when required by the business.
Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
Our Financial Crime Manager will be responsible for the following areas:
Here at Saga, we have over 2500 employees and a database of millions of valued customers. We take Financial Crime seriously and we are committed to be more than just compliant with regards to the protection of financial crime. We are seeking a highly competent Financial Crime Manager who already has the following skills and experience;
Desirable:
About The Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-KF1
Official account of Jobstore.
Complaints Executive
Salary - Up to £24000 dependent on experience
Permanent
FT 35 hours per week
Hybrid – Home & Kent Hubs
As one of our Complaints Executives at Saga Insurance, you will be responsible for managing and resolving customer complaints.
As a business, we support a diverse group of customers and help them at various stages of their lives. Our Complaints team specialise in being customer champions looking to restore advocacy and loyalty during and following a complaint. Whilst helping those most in need and doing so with compassion, empathy and the utmost care to support them through the difficulties that may have brought them to the Complaints Team.
In this role we trust and empower colleagues to do the right thing, guided by our customer mantra and values and treating customers like family or friends. Collectively, we will help colleagues and customers alike to continually improve how we support people.
An inquisitive mind and a willingness to talk to our customers directly as well as working with colleagues in other areas of the business colleagues is a must. This is a busy and diverse role so an open mind and willingness to adapt is key!
As one of our Rapid Response Executive you will be part of the team looking after the Customer Relations telephone line ready to take calls direct from customers and colleagues looking for support.
We offer total flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich. We come together with a purpose to collaborate, typically once a month in Kent.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
As a Complaints Executive you will be a responsible for handling complaints that have been escalated from Service Delivery or have come directly into the complaints team.
Other accountabilities will include:
As one of our Complaints Executives, you will need to have experience in complaint ha
Other skills and required include:
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-VL1
Official account of Jobstore.
CRM Executive – Saga Cruise
Salary From £28,000 to £30,000
Permanent
FT – 35 hours per week
Hybrid – 3 days in the office & 2 Home
London Kings Cross or Ashford, Kent
Closing date 30th March 2024
The Saga Cruise Marketing Team are looking for an ambitious, customer centric and results-driven CRM Executive to join their dynamic CRM team.
As one of our CRM Executives you’ll play a key part in driving our email and direct mail activity across acquisition and retention marketing.
Saga as a group is transitioning to a data-driven approach utilising Lifetime Value, Intent and Next Best Action modelling. This requires the CRM strategy to shift to be truly customer-led opposed to channel execution focused.
You’ll be working closely with the CRM Manager to develop and deliver the Email and DM calendar across the year to drive stronger relationships with customers, uncovering and extracting potential value to deliver against our strategic business objectives.
This role sits in a growing area; Saga River Cruises! Your CRM activity will be focussed on this product delivery.
*You will be required to visit the London or Ashford Saga Hub around 3 times a week with 2 days working from home. You must be within a reasonable commuting distance to attend both offices ideally.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
As the CRM Executive for Saga Cruise, your keys responsibilities will be to;
Suitable candidates will already be expert users of Adobe Campaign and fully understand and appreciate market segmentation and Next Best Action Modelling. Candidates will also need to demonstrate the following skills, knowledge and experience;
About The Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-Remote
Official account of Jobstore.
Home Product Executive
Salary £28,000 - £35,000 dependent on experience
Permanent
London Hybrid
As a Motor Product Executive, you will be managing and developing market-leading insurance products incorporating key TCF principles, you'll be working within the cross functional team to ensure adherence to FCA guidelines as well as delivering product development and enhancements to business plans.
As a natural collaborator, you will be working cross-functionally with stakeholders across the business so in this broad and varied role, you will have exposure to all corners of our insurance business ensuring that we best serve our customers whilst remaining competitive in the market.
We offer total flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich. We come together with a purpose to collaborate, typically once a month in London or Kent.
Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
As our Home Product Executives, you will work with the Home Product Lead and wider Product Team to manage and develop market-leading insurance products incorporating key Consumer Duty principles.
Other accountabilities include:
To be a successful Motor Product Executive it is essential that you have experience within general insurance including both product and regulatory requirements
Other skills and experience required include:
About The Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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Finance Manager – FTC
Salary £50,000 to £55,000
3-month fixed term contract
FT – 35 Monday to Friday
**Hybrid role, 1 day a week in Ashford, Kent
Closing date 4th April 2024
Saga Travel Group are looking for 3-month FTC for our Finance Manager who is being seconded to a new system implementation project.
It’s a great opportunity, an instant start, for a fully qualified or part qualified Finance Manager who could make an impact across the business.
In this role you will oversee and manage all financial reporting and control activities for the Saga Travel Group (STG). This is an output focussed role, with no line manager responsibilities.
A great opportunity to join an award-winning specialist Travel Business within Saga Plc. Here at Saga Travel Group, we organise an array of overseas products for our customers; Hosted Hotel Stays, Group Tours plus Tailor-Made Holidays worldwide.
** This is a FTC for 3 months. You can mostly work from home, your main working hub will be Ashford, Kent. Ideally you will visit your hub once a week to meet your team. You will need to be within reasonable commuting distance to our Ashford Hub. Free Car Parking on site.
Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.
You’ll be covering our current Finance Manager who will be on hand to offer a hand over into the role. You will be required to cover the following areas;
We need the Finance Manager covering this role to demonstrate the following skills and experience;
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-Remote
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Senior Actuarial Analyst
Permanent
FT – 35 hours per week
Hybrid – Home and London Hub
As a Senior Actuarial Analyst within AICL (our in-house underwriter) you will help build, manage, and improve regular processes which typically require the use of specialist actuarial software packages.
You’ll use your curiosity to investigate and solve some of the organisation’s toughest problems and deliver tangible business value through managing claims trends, accurate liability valuation, capital efficiency and reinsurance evaluation
Your role requires actuarial skills and an ability to understand business processes to make quality judgements for set methodologies and assumptions used in reserving and capital modelling processes. You will be required to contribute to defining and monitoring ML use cases across the business and satisfying regulatory requirements on Solvency II and IFRS reporting bases.
Using both your technical and non-technical skills, you will have a desire to understand actuarial disciplines such as claims reserving, capital modelling and reinsurance evaluation. You will excel at investigating trends and communicating technical output clearly and confidently to all stakeholders of all levels.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
As an Senior Actuarial Analyst you will contribute to all 3 pillars of Solvency II requirements (quarterly and annual quantitative reporting templates, ORSA, SFCR, RSR, Actuarial Function Report (AFR))
Other accountabilities will include:
As a Senior Actuarial Analyst, you will have a Bachelor/Master in actuarial science, mathematics or a related discipline and be progressing through your actuarial examinations.
Other skills and experience required includes:
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-VL1
Official account of Jobstore.
Finance Analyst
Salary £35,000 to £40,000
Permanent
FT – 35 hours Monday to Friday
**Hybrid role, 1 to 2 days a week Ashford, Kent
Closing date 28th March 2024
A great opportunity to join an award-winning specialist Travel Business within Saga Plc. Here at Saga Travel Group, we organise an array of overseas products for our customers; Hosted Hotel Stays, Group Tours plus Tailor-Made Holidays.
Our Finance Operation is fast paced with high volume transactions. We need a seasoned technical Finance Analyst to join our growing team. The transactional day to day processing team is based overseas. Allowing the UK team to be more focussed on analysis and reporting. The team is made up of an AP and AR Manager, with and AR Assistant responsible for trade statements and debt chasing as well as inputting remittances.
You’ll work closely with the Finance Managers and our Head of Operational Finance to monitor and correct the balance sheet, identify margin leakages and identify areas in the reporting process that need improvements.
** This role is Hybrid working, your main working hub will be Ashford, Kent. Occasionally you may be asked to visit the London or Crawley office. You will need to be within reasonable commuting distance to our Ashford Hub. Free Car Parking on site.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.
Our Finance Analyst will be responsible for the full analysis of various types of transactions across our Travel Business Operation, therefore you will need to be comfortable in a Business Partnering role and be able to cover the following areas;
We need our Finance Analyst to demonstrate the following skills and experience;
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-Remote
Official account of Jobstore.
E-commerce and CRO Manager – Saga Cruise
Salary from £45,000 to £52,000
Permanent
FT – 35 hours per week
Hybrid – London and Ashford Hubs
Closing date 31st March 2024
Our award-winning Cruise Operation at Saga is looking for a new manager in the Digital Marketing team. We are keen to appoint an E-commerce and CRO Manager who will lead a small team of digital experts and a CRO specialist.
Joining us as the E-com and CRO Manager, you will need to be a technical expert user on Adobe Target and have managed the E-com channel for premium goods / big ticket items.
Ultimately, you will be a highly skilled conversion rate optimizer. Bringing to our team your digital knowledge and skills to increase engagement and purchases online and via the customer contact centre.
Reporting directly to our Head of Digital, you will play a pivotal role in driving the success of our online Saga Cruise’s business. You will be key to managing the E-commerce journey and presenting and reporting on your teams success back to key stakeholders across Saga!
A great career opportunity within a Plc organisation where you and the team can make a dramatic difference.
*You will be required to visit the London or Ashford Saga Hub around 2/3 times a week with other days working from home. You must be within a reasonable commuting distance to attend both offices.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
In this role you will fully own the E-commerce and CRO strategy and be responsible for the following:
Candidates wishing to apply will need to demonstrate how they have made a significant difference to an E-commerce channel for a b2c market. Ideally in the cruise, travel or premium product market. Able to demonstrate the following skills and experience;
About The Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-Remote
Official account of Jobstore.
FP&A Finance Analyst
6 month FTC
£45,000 - £55,000 per annum dependent on experience
FT – 35 hours per week
Hybrid – Home & Hub (London or Kent)
As our FP&A Finance Analyst, you will be responsible for ensuring the delivery of all financial reporting, planning and analysis in accordance with both internal and external reporting guidelines and requirements. You should be organised and methodical, with an ability to plan and deliver on multiple competing priorities. You are confident and, able to challenge when necessary, you are known for your integrity and ability to communicate efficiently and effectively at all levels.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
As our FP&A Finance Analyst in Insurance, you will be responsible for organising and delivering the insurance regular reporting deliverables across our Underwriting and Claims divisions.
Your accountabilities will include:
Assisting in the preparation of monthly management accounts including preparation of analysis and commentary in relation to P&L, cash flow and KPI’s for internal stakeholders.
Providing appropriate challenge and support to the commercial teams in order to deliver bi-monthly forecasts and 5-year plan projections which are challenging yet achievable.
Supporting the Commercial Business Partners with the planning and budgeting cycle for the Underwriting and Claims entities within Insurance.
Managing the finance headcount model for the Claims division including analysis of actuals vs budget and forecast monthly.
Continuous design and improvement of existing financial planning processes to satisfy business requirements and support commercial decision making.
Supporting system development, implementation and change to deliver process improvement and enhanced management reporting.
Documentation of all FP&A systems and processes to minimise key person dependencies and enable cross-skilling of the team.
Coaching and developing other team members, leading by example and providing motivation within both FP&A and the wider Finance team.
As our FP&A Finance Analyst you will be a Part-qualified Accountant, with demonstrated reporting and commercial FP&A experience, preferably within the Insurance industry or similar financial services sectors.
Other skills and experience required include:
An Empathetic team player willing to help others to meet common goals.
Excellent interpersonal skills and communication with a range of colleagues at varying levels of seniority.
Extreme attention to detail, with the ability to review (both themselves and peers) and feedback accordingly.
Able to quickly establish credibility, winning the respect and co-operation of colleagues at all levels.
Have a passion for process efficiency and establishing a culture of continuous improvement and challenging the status quo.
Analytically strong with the ability to challenge and think outside the box.
Possess an inquisitive mind and be able to identify anomalies or inconsistencies and pursue these through to a resolution.
Able to work autonomously without constant oversight.
Relish the challenge of working to tight deadlines and during periods of pressure.
About The Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-VL1
Official account of Jobstore.
Lead Data Analyst
Salary £58,000 to £68,000
Permanent
FT – 35 hours per week
Hybrid with visits to Kings Cross - London
Closing date 31st March 2024
Saga are recruiting for a Lead Data Strategy Analyst to directly manage a team of analysts. In this role you will be reporting directly to the Director of Analytics & Decision Science, working across innovative data projects to help evolve and scope out the data strategy across all Saga brands.
Our Lead Data Analyst at Saga plays a pivotal role in shaping the data strategy. You will be key to mentoring a team of talented data analysts and driving the development of analytics solutions. Your primary responsibility will be to harness the power of data to extract meaningful insights, inform strategic decisions, and contribute to the overall success of the organisation using machine learning and statistical techniques.
*You will be required to visit the London Saga Hub on occasions for meetings in person. Candidates applying will need to be in a commutable distance to ensure they are able to visit the London Hub as and when required by the business.
Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
Working as the Lead Data Analyst, you will take full responsibility of the following areas and tasks:
Team Leadership:
Data Analysis and Interpretation:
Reporting and visualisation:
Collaboration with Stakeholders:
Data Quality and Governance:
We are keen to see applications from candidates who can demonstrate a deep commercial understanding of Data Analysis for business growth and development strategies. Ideally be competent with intelligent market and customer segmentations and can demonstrate how their work has impacted a product / service. Candidates will also need to have the following skills;
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-KF1
Official account of Jobstore.
Marketing Data Operations Analyst
Salary £37,000 to £45,000
Permanent
FT – 35 hours per week
**Hybrid with 1 or 2 weekly visits to our London Office
Closing date 17th March 2024
Our central Data Strategy and Solutions team are keen to appoint a high-energy and experienced Marketing Data Operations Analyst who will be ready to support, implement and optimise the data strategy for our marketing processes.
In this new role you will be responsible for helping to deliver the data strategy: ensuring we are capturing data that will be of value to the business and that we are leveraging our existing data assets in decisioning and operational systems. Our North Star is to deliver real-time, personalised marketing across all our channels – your job is to help us get there!
The role requires strong analytics skills, understanding of data processes and marketing technologies, attention to detail, and the ability to collaborate effectively with cross-functional teams.
If you are passionate about data-driven marketing and have a proven track record in data operations or data product management, we would love to hear from you.
** Hybrid working, you will be required to attend our Kings Cross, London Office once or twice a week. You will need to be within a reasonable commuting distance to undertake this role.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.
Data Capture & Leverage
Technology processes and integrations
Collaboration and communication
Working as our Marketing Data Operations Analyst, you will need to demonstrate the following skills and experience;
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-KF1
Official account of Jobstore.
Third Party Claims Customer Experience Executive
Salary – Up to £32,000 dependent on experience
Permanent
Hybrid – Home and London Hub
As our Third Party Claims Customer Experience Executive you will work within the Commercial team driving continuous improvement of customer outcome at claims stage, both cross-functionally and with underwriters.
You will ensure customers consistently receive the best outcome when making a claim. You will start by drawing claims customer experience best-practice and poor outcome trends from existing reporting and complement this view with feedback from colleagues and customers through call listening and verbatim comments. You will share these trends and insights periodically, cross-functionally and with the underwriters, and foster a productive dialogue with their customer experience and claims management teams to sustainably improve outcomes for our customers.
You’ll also facilitate the tactical resolution of individual claims journey pain points by collaborating with the relevant internal and external claims and customer relations teams on individual customer cases and complaints. Working cross-functionally, you’ll close the loop on all claims experience-related insights, including conduct risk and summarising overarching themes for ILT and Board presentations.
At Saga, we offer total flexibility over where you work. You choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
As our Third Party Claims Customer Experience Executive, you will focus on the claims journey, accessing, gathering and analysing relevant customer satisfaction scores and data.
Your accountabilities will include;
As our Third Party Claims Customer Experience executive, we require you to bring a strong knowledge of the general insurance market with a particular focus on the claims. This would include products, best practice, and regulatory requirements.
Other skills and experience required include:
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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Official account of Jobstore.
Home Commercial Executive
Salary – Up to £33,000 dependent on experience
Permanent
Hybrid – Home and Saga Hubs
As our Home Commercial Executive, you will work with internal departments and act as the face of Saga to build collaborative and effective relationships with our Home Panel Insurers and third-party suppliers.
You will also contribute to customer complaint resolutions, update regulatory and risk reports, implement commercial developments, and manage our compliance and risk processes to ensure our customers are treated fairly.
At Saga, we offer total flexibility over where you work. You choose the place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford, or Sandwich.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
As our Home Commercial Executive, you will work closely with the Home Panel Manager and Lead to manage Net pricing through Panel Insurer Management.
Your accountabilities will include:
As our Home Commercial Executive, we require you to have general knowledge of the insurance market with a particular focus on home. This would include product development, best practice, and regulatory requirements.
Other skills and experience required include:
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-VL1
Official account of Jobstore.
IT Support Engineer (In-House)
Salary £25,000 to £27,000
Permanent
FT – 35 hours per week
Hybrid – Ashford 2 days / Home 3 days
Closing date 7th January 2024
You are a natural at trouble shooting, with a keen interest and knowledge of IT tech and how you can best support remote workers. You may have already worked as a Desktop Engineer / Service Desk Engineer but now seek a role within a large organisation supporting colleagues across the UK.
At Saga, our Technical Operations team support c.2500 colleagues! With most of our workforce being remote. We need our IT Support Engineers to have a good all-round knowledge of IT equipment and tools and be able to use their own initiative to find the best resolution or diagnosis.
You will report directly to the Lead Colleague Support Engineer and support the business across Office365, Laptops, Mobile Devices, Macs, ServiceNow, Zscaler and much more.
This is a frontline in-house IT support function; you’ll be key to ensuring the technology systems we all use continue to operate to the highest levels of our business performance.
** Remote/home with a hybrid approach, you will be required to attend 2 office days a week in Ashford, Kent. Due to our other office locations, it is essential you have a full UK drivers’ licence. When you are required to visit other sites, travel expenses will be paid. You will need to be within a reasonable commuting distance to Ashford to undertake this role.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
Benefits available for this role:
We have an award-winning wellbeing programme, modern family-friendly policies including premature baby leave, enhanced maternity and paternity leave and our unique grandparents’ leave policy.
Main ResponsibilitiesWorking as one of our Desktop Engineers, your responsibilities will be:
We are looking for a candidate who can demonstrate the following skills and experience;
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to all our applicants, including those with disabilities and those who are over 50, we are champions of age inclusivity.
Saga is an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-Remote”
Official account of Jobstore.
Copywriter – Financial Products
Salary £35,000 to £40,000
Permanent
FT – 35 hours per week
Hybrid – Home and Hub*
Closing date 15 Nov 2023
This is a newly created role at Saga Money. You will be joining a growing Marketing function. Our skilled Copywriter will be responsible for creating copy for a wide range of marketing materials across an array of channels; online and offline, digital/print ads, marketing emails, newsletters and website content across the personal finance division of Saga. We have a fast-growing product portfolio including savings accounts, a savings platform, equity release and legal services. Plus, exciting product launches on the horizon. In this role you will have the chance to play a key part in the launch of these new products to market!
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
Benefits available to all colleagues:
As the copywriter, you will be reporting directly to the Partnerships Marketing Manager and work closely with our Acquisition Lead, CRM consultants and the wider marketing team. The Saga Money team get together in London 1 or 2 times a month. Most of your role will be homebased with some Hybrid working.
The main areas of your copywriting responsibilities will be;
You would have already worked as a Copywriter and have knowledge and experience of personal finance products with a sound understanding of a heavily regulated market.
Your career so far will need to demonstrate the following skills and abilities to be selected for the interview stage;
Our Saga Values:
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
#LI-Remote”
Official account of Jobstore.
If you don't have a Malaysian citizenship, but are living in Malaysia or if you are planning to move to Malaysia and are looking for jobs that can sponsor you, it is up to each individual employer on how it handles international candidates. We encourage you to read our blog post to help provide more information: 7 Easy Steps to Find Jobs in Malaysia As A Foreigner.
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The period of the application process will vary, depending on the type of job you are applying for and your previous employment experience.
There are 6 position levels and each level can be associated with a salary range and different types of job titles. Jobs levels can be categorised into: non-executive, fresh/entry level, junior executive, senior executive, manager and senior manager.
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