Customer Service Executive (Aerospace)
Full-time
Senior Executive
7 months ago
The client is a global aerospace manufacturing company.
Assist with the creation, review and analysis of contractual documents including, but not.....
The client is a global aerospace manufacturing company.
- Assist with the creation, review and analysis of contractual documents including, but not limited to sales agreements (LOT, LTA, Nominations, PO), order acknowledgements, nondisclosures to ensure compliance with company guidelines.
- Support in maintaining all contract agreements in accordance with Corporate Policies and Operating Procedures.
- Serve as point of contact (POC) for customer inquiries, including updates on order and delivery status.
- Responsible for accurate and timely management of sales order activities included but not limited to order entry, rescheduling, delivery, and pricing adjustment for accurate backlog reporting.
- Post Customer scorecards and coordinate annual Customer Satisfaction surveys and/or customers questionnaires.
- Ensure the timely contract review of contracts is conducted and contract deliverables are communicated to the responsible parties
- Ensure timely communications to address any PO discrepancies and ensure compliance to PO requirements.
- Update customers’ profiles, contract pricing and customer order pricing in the ERP system.
- Perform EDI (Electronic Data Interchange) transactions to ERP system timely and accurately.
- Provide timely coordination and communications with customers and internal stakeholders on changes that might impact the sales.
- Drive continuous improvement and implement innovative solutions to meet customers’ requirements and optimize customer service processes.
- Support the generation of department reports for management review and discussion.
- Support import/export shipments and coordination of special shipments in compliance of international shipping regulations
- Manage and coordinate customer returns with relevant departments.
- Provide backup duties including Division Export compliance administrator (DECA)
Requirements
- Degree in Business or Engineering or related field.
- Minimum 2-3 years experience of customer service experience in a manufacturing environment.
- Strong interpersonal and communication skill (written & spoken)
- Able to interact professionally with customers and all levels of staff in the organization.
- Must be customer-oriented with a high energy level.
- Able to multitask, with strong organizational and follow-up skills.
- Meticulous, self-motivated, resourceful, proactive with a high level of emotional intelligence.
- Knowledge in export and shipping terms is preferred.
- Tech-savvy, with good knowledge in Microsoft Office Applications, ERP/MPR system and able to work in a fast-paced dynamic environment.
- Good numeracy skills and ability to compile and analyses statistical data in different formats.
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