Total 12 job vacancies by Pronto Marketing

Launched in 2016, Simplesat is a software startup with a mission to enable service teams to collect, analyze, and publish customer satisfaction feedback.

Measuring and improving customer satisfaction is more than just launching a survey. For feedback to have a real changing impact in an organization, it needs to connect and seamlessly integrate with critical systems like CRMs, helpdesks, and chat apps. Simplesat’s focus is to make that happen by shipping early, often, listening to our customers and then doing it all over again.

Our company headquarters are in Bangkok, Thailand with a satellite office in Manila, Philippines.

Learn more on our website: https://www.simplesat.io/

Job Description

Are you a problem-solver who thrives on ensuring system reliability and efficiency? Do you get satisfaction from optimizing infrastructure to deliver the best possible customer experience? If you're driven by big challenges and proactive in maintaining cutting-edge technologies, join us at Simplesat!

We’re a diverse, passionate team dedicated to providing innovative solutions. As a Cloud Infrastructure Engineer at Simplesat, you will own the AWS infrastructure, ensuring high availability, cost-effectiveness, and top-notch security and performance. You'll play a crucial role in shaping our culture and infrastructure as we grow.

In this position, you'll find yourself collaborating with developers and product owners in an agile environment that values your expertise and creative contributions.

Key Responsibilities

• Design, build and configure AWS services to meet business process and application requirements.
• Manage, support and troubleshoot Docker container configuration.
• Incident and change management, health, and performance monitoring - check server health, performance, and capacity alerts, take preventive and remedial action.
• Collaborate with cross-functional teams to understand the business and customer needs, providing expertise in infrastructure scalability and stability.
• Research and development of infrastructure service improvements to help drive efficiency improvements and provide a vision for the team.

Primary Technologies

• Core AWS services
• Docker containerization with ECS/EC2
• Core Cloudflare services

• Extensive knowledge of Linux based systems.
• Experience in building and maintaining AWS services, including application readiness assessment, server builds, data migration and performance tuning in cloud environments.
• Experience in operating CI/CD using Docker, Terraform, Jenkins and scripting language.
• Experience in building systems using microservices and tools like React JS, Typescript, and Django.
• Experience in queueing messages and message brokers.
• Ability to read, write, and converse in English

Qualifications:

• Minimum 5 years of experience in a Cloud Infrastructure or related role, with at least 3 years focused on AWS.
• Demonstrated expertise in managing large-scale infrastructure, including design, implementation, and optimization.
• Ability to work independently, managing projects with minimal supervision and collaborating with a distributed team.

• Competitive salary with year-end bonus system.
• Flexibility in work schedule and location, with a preference for candidates based in Bangkok during the initial phase for better integration with the team.
• Comprehensive health insurance and a self-improvement fund to support your growth.
• Work with a friendly, quirky team of geeks.

Are you a strategic thinker with a passion for digital marketing? Pronto Marketing is seeking a Digital Marketing Account Manager to join our team. As a leader in the website management and digital marketing industry, we are dedicated to helping small-medium businesses grow and succeed online. If you have a track record of managing successful digital marketing campaigns and delivering exceptional customer service, we want to hear from you. Join us in our mission to empower businesses with the tools and expertise they need to thrive in the digital world.

Our Digital Marketing Account Managers are our front-facing, client-oriented team members who strive to guide great marketing campaigns, help educate our clients about campaigns and processes, and make sure campaigns are running smoothly and on time. 

As the bridge between our SEO, blogging, and PPC teams, our Account Managers go above and beyond for our clients and help ensure our processes are efficient. Being a natural problem solver is a must, and our Account Managers are always thinking of ways to improve or create new ways of helping our clients. 

Because our Account Managers look after our most highly valued clients, they are detail-oriented and help ensure our clients are getting the best value and quality out of our services. 

Primary Responsibilities

• Be the main point of contact for clients who sign up for multiple services and spend $1,500+ per month
• Taking onboarding, quarterly, and additional client calls with a friendly, clear, and confident phone manner
• Understanding the ins and outs of our digital marketing services to know how to keep them on track, when they are working, and when to offer additional or alternative services to clients
• Respond to client questions in a timely manner to make sure they feel easily connected to their campaigns
• Prepares marketing reports by collecting, analysing, and summarising campaign progress and results 
• Coordinate and keep on track SEO, Link Building, PPC, and Blogging campaigns

Do you enjoy overcoming big challenges? Do you get excitement out of making customers happy? Do you like to leverage technologies to solve problems? If so, let’s work together!

We’re a team of passionate developers who work closely with everyone in the company to provide innovative and elegant solutions for our customers. We're an avid agile team that constantly adapts our work style to match current objectives. We strive to produce quality code while keeping the cost under budget, meaning we work smarter - not just harder.

As a Software Engineer, you’ll be working alongside other developers, designers and PO in Simplesat’s Product team.

This role is also a fantastic opportunity to improve your English, as all of our meetings with teammates other than developers are conducted in English.

Apart from being serious about delivering a quality product and maintainable software, we like to always have fun working, so it’s not like you’ll always be under pressure.

In our free time, our developers like to play games, workout, trade and farm cryptocurrencies, and watch Korean dramas. We also fully support diversity at Simplesat as more than half of the company are women, half of our company are foreigners, and half of our developers are women (the dev team are all Thai though).

Responsible for:

• Work on a product team as a full-stack engineer alongside fellow developers, UX/UI, and PO.
• End-to-end ownership of the features you’ve committed to develop.
• Participate in code reviews and knowledge transfer sessions.
• Bring your creativity and problem solving skills to each and every sprint planning, refinement, review and standup meeting.
• Understand Simplesat’s business and customers by engaging with the PO, CEO, Sales, and Support teams (in English).
• Never stop learning and pushing yourself to grow personally and professionally.
• Most importantly, you pour your passion and creativity into the product to create something you are truly proud of and that customers love.

• Minimum 3 years experience in a developer role at another company
• Experience with AWS, Django (Python), React (JavaScript), and Docker
• Ability to read, write, and converse in English
• Must love learning and all geeky things
• Able to show examples of previous work
• The confidence to express ideas as part of a creative team
• The ability to explain technical jargon to peers
• The ability to build a website from start to finish to the highest standard
• Familiarity with DevOps tools and practices

• Performance review salary increment twice a year
• Discretionary Yearly Bonus

• Health Insurance: AIA group plan 
• Vacation: 10 days per year [(prorated based on the package)]

• Allowance: 15,000 THB per year [(prorated based on package)]
• Competitive salary with year-end bonus system.
• Flexibility in work schedule and location, with a preference for candidates based in Bangkok during the initial phase for better integration with the team.
• Comprehensive health insurance and a self-improvement fund to support your growth.
• Work with a friendly, quirky team of geeks.

Company Description

Pronto Marketing is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. 

Founded in 2008 in Thailand, we have a team of 80+ professionals comprising everything from developers, designers, copywriters to project managers, SEO specialists and client support agents. Our founder has a Microsoft background and an American west-coast approach to running a company: You’ll be joining a diverse, international team that works hard, has fun, and respects each other and our clients.

Job Description

Our Digital Marketing Account Managers are our front-facing, client-oriented team members who strive to guide great marketing campaigns, help educate our clients about campaigns and processes, and make sure campaigns are running smoothly and on time. 

As the bridge between our SEO, blogging, and PPC teams, our Account Managers go above and beyond for our clients and help ensure our processes are efficient. Being a natural problem solver is a must, and our Account Managers are always thinking of ways to improve or create new ways of helping our clients. 

Because our Account Managers look after our most highly valued clients, they are detail-oriented and help ensure our clients are getting the best value and quality out of our services. 

Primary Responsibilities

• Be the main point of contact for clients who sign up for multiple services and spend $1,500+ per month
• Taking onboarding, quarterly, and additional client calls with a friendly, clear, and confident phone manner
• Understanding the ins and outs of our digital marketing services to know how to keep them on track, when they are working, and when to offer additional or alternative services to clients
• Respond to client questions in a timely manner to make sure they feel easily connected to their campaigns
• Prepares marketing reports by collecting, analysing, and summarising campaign progress and results 
• Coordinate and keep on track SEO, Link Building, PPC, and Blogging campaigns

Required Skills & Experience

• Previous experience working closely with multiple projects and clients where close communication and relationship building was fundamental to the role
• Ability to multitask on different projects whilst keeping everything organised 
• Solid communication skills with clients, being able to adapt to their level of knowledge so that you can explain enough about the campaign for them to comfortably understand the campaign, why it’s being run, and what type of results they can expect
• A well-rounded understanding of marketing concepts, including blogging campaigns, intermediate knowledge of Google Ads or other PPC campaigns, keyword research, and SEO fundamentals and best practices
• Beginner to intermediate understanding of website analysis, using Google Search Console and Google Analytics, and website audit tools such as ahrefs
• Being able to perform additional marketing research to help our specialist understand the client’s industry and goals

Your Traits

• Be a team player - Being the middle person before the client and the team requires the ability to work well in a team environment. Especially in a cross-cultural team. Your ability to earn respect and, at the same time, have a good relationship with your team members is a critical success factor in getting things done
• Be detail-oriented - A keen eye for detail and quality is essential. You'll have the final responsibility for quality control. It takes patience and persistence to get things right
• Be independent - Decision-making and problem-solving are a huge part of your daily tasks. You need to be independent and confident in making decisive decisions. The ability to lead, follow and self-manage is highly valued
• Always growing - A passion for learning new skills and ideas is extremely important. The online marketing space is always changing and you will be keeping on top of new trends and ideas to help keep our services above our client’s expectations
• Knowledge sharing - The whole is greater than the sum of its parts, so knowledge sharing is vital to help the team and company grow. You’ll be keen to share knowledge and also eager to listen to other team members' ideas and brainstorm new ones.

• Performance review salary increment twice a year

• Rice Subsidy
• HMO 
• Vacation and Sick Leave

• Wellness Allowance

Learn more about us:

• Pronto company website: https://www.www.prontomarketing.com  
• Culture and working at Pronto: https://www.prontomarketing.com/careers/

You will be at the forefront of our sales efforts, exclusively focused on identifying and qualifying potential clients and prospects. Your expertise in SEO services, content writing, and Google Ads management will be your tools for assessing the suitability of leads for our offerings. Utilizing tools like Ahrefs or Semrush, you will conduct website audits and analyze online presence to build persuasive arguments for their interest in acquiring Pronto's services. This role is entirely dedicated to sales, with a primary focus on lead classification and qualification, without any marketing tasks involved. Your insights will drive our sales team's efforts, ensuring that we engage with the most promising opportunities in the market.

Responsibilities:

• Utilize tools like Ahrefs or Semrush to audit websites and assess online presence, gathering essential data for sales efforts.
• Identify and source potential clients and prospects through various channels, including online research, databases, and social media platforms.
• Initiate outbound cold calls to prospects, presenting Pronto's services and assessing their needs and interests.
• Respond promptly and professionally to inbound calls, emails, and inquiries from potential clients, providing information and addressing questions.
• Conduct initial outreach and engage with leads to determine their interest and qualifications as potential clients
• Maintain accurate and up-to-date records of lead interactions and progress in our CRM system

Qualifications

This role is perfect for you if:

• Digital marketing expertise: SEO, Google Ads, website management with 2-3years of relevant experience in using AHREFS, SEMrush or Google Ads Keyword Planner to perform keyword research for search engine marketing campaigns.
• 2-3 years of relevant experience in sales or account management.
• Successful sales outreach call track record.
• Strong B2B and digital marketing background.
• Advanced English proficiency in writing and speaking.
• Exceptional communication: written, verbal, and presentation.
• Proven business development using sales and CRM tools.

Additional Information

https://www.prontomarketing.com/

https://www.prontomarketing.com/careers/

Company Description

Pronto Marketing is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. 

Founded in 2008 in Thailand, we have a team of 80+ professionals comprising everything from developers, designers, copywriters to project managers, SEO specialists and client support agents. Our founder has a Microsoft background and an American west-coast approach to running a company: You’ll be joining a diverse, international team that works hard, has fun, and respects each other and our clients.

Job Description

Our Digital Marketing Account Managers are our front-facing, client-oriented team members who strive to guide great marketing campaigns, help educate our clients about campaigns and processes, and make sure campaigns are running smoothly and on time. 

As the bridge between our SEO, blogging, and PPC teams, our Account Managers go above and beyond for our clients and help ensure our processes are efficient. Being a natural problem solver is a must, and our Account Managers are always thinking of ways to improve or create new ways of helping our clients. 

Because our Account Managers look after our most highly valued clients, they are detail-oriented and help ensure our clients are getting the best value and quality out of our services. 

Primary Responsibilities

• Be the main point of contact for clients who sign up for multiple services and spend $1,500+ per month
• Taking onboarding, quarterly, and additional client calls with a friendly, clear, and confident phone manner
• Understanding the ins and outs of our digital marketing services to know how to keep them on track, when they are working, and when to offer additional or alternative services to clients
• Respond to client questions in a timely manner to make sure they feel easily connected to their campaigns
• Prepares marketing reports by collecting, analysing, and summarising campaign progress and results 
• Coordinate and keep on track SEO, Link Building, PPC, and Blogging campaigns

Required Skills & Experience

• Previous experience working closely with multiple projects and clients where close communication and relationship building was fundamental to the role
• Ability to multitask on different projects whilst keeping everything organised 
• Solid communication skills with clients, being able to adapt to their level of knowledge so that you can explain enough about the campaign for them to comfortably understand the campaign, why it’s being run, and what type of results they can expect
• A well-rounded understanding of marketing concepts, including blogging campaigns, intermediate knowledge of Google Ads or other PPC campaigns, keyword research, and SEO fundamentals and best practices
• Beginner to intermediate understanding of website analysis, using Google Search Console and Google Analytics, and website audit tools such as ahrefs
• Being able to perform additional marketing research to help our specialist understand the client’s industry and goals

Your Traits

• Be a team player - Being the middle person before the client and the team requires the ability to work well in a team environment. Especially in a cross-cultural team. Your ability to earn respect and, at the same time, have a good relationship with your team members is a critical success factor in getting things done
• Be detail-oriented - A keen eye for detail and quality is essential. You'll have the final responsibility for quality control. It takes patience and persistence to get things right
• Be independent - Decision-making and problem-solving are a huge part of your daily tasks. You need to be independent and confident in making decisive decisions. The ability to lead, follow and self-manage is highly valued
• Always growing - A passion for learning new skills and ideas is extremely important. The online marketing space is always changing and you will be keeping on top of new trends and ideas to help keep our services above our client’s expectations
• Knowledge sharing - The whole is greater than the sum of its parts, so knowledge sharing is vital to help the team and company grow. You’ll be keen to share knowledge and also eager to listen to other team members' ideas and brainstorm new ones.

• Performance review salary increment twice a year
• Discretionary Yearly Bonus

• Health Insurance: AIA group plan 
• Vacation: 10 days per year [(prorated based on the package)]

• Allowance: 15,000 THB per year [(prorated based on package)]

Learn more about us:

• Pronto company website: https://www.www.prontomarketing.com  
• Culture and working at Pronto: https://www.prontomarketing.com/careers/

The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.

Responsibilities and Duties:

• Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email or chat, resolving issues related to their WordPress sites.
• Conduct regular site updates and maintenance on the Elementor platform.
• Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
• Work closely with the development team to handle more complex issues or site enhancements.
• Participate in ongoing training to stay current with WordPress and Elementor developments.
• Provide excellent customer service, maintaining high customer satisfaction ratings.

As a Site Manager at Pronto Marketing, you will be directly responsible for managing and supporting the WordPress websites of up to 12 accounts (varies based on the size of accounts). You'll be a key contact for your assigned clients, overseeing their site performance, updates, and troubleshooting. Knowledge of WordPress and Elementor is essential for this role.

Responsibilities and Duties:

• Manage and maintain WordPress websites for up to 12 clients.
• Be the first point of contact for client inquiries and concerns regarding their websites.
• Coordinate with the 24/7 Support Team to ensure issues are resolved swiftly and efficiently.
• Liaise with our SEO and Google Ad teams to optimize client websites and improve performance.
• Conduct regular website audits and report on site performance.
• Implement website updates and changes as per client requests.
• Ensure all websites are functional, user-friendly, and in line with our standards.

The Senior Accounting and Financial Officer at Pronto Marketing is responsible for managing and supervising all aspects of accounting and financial operations in the organization. This role involves financial planning, budget management, financial analysis, and the management of financial risks. The ideal candidate will have a strong background in accounting, an eye for detail, and a commitment to organizational financial health.

Responsibilities and Duties:

• Participate in developing and documenting policies and procedures to ensure full statutory, accounting, tax and legal compliance
• Provide advice, identify the potential risk and suggest the improvement regarding financial and accounting management to related functions.
• Liaise with external auditors and manage internal controls.
• Liaise with banks, revenue department and government pirates (if any)
• Manage and involve the preparation of all financial reporting, budget and other relevant reports.
• Conduct the completeness and accuracy of all accounting’s information records within timeline given 
• Manage all tax filing/transaction (Corporate Income Tax (CIT), VAT and withholding tax, and etc.) for compliance and correctness
• Monitor overall unusual transactions, long-outstanding open items account on BS, and prepare adjustment or reclassification if needed
• Support update of the project management and accounting software regularly
• Performs other related duties assigned by Supervisor

You will be an account manager for the websites of roughly 8-12 clients on our Dedicated Support Service. This involves being a reliable and knowledgeable point of contact for these clients, responsible for managing all website inquiries, updates, and projects in a timely and efficient manner. Customer satisfaction is paramount as you will be working on our highest support tier. You will be responsible for proactively providing clients with a great service experience, understanding their personal preferences, website, and business, and maintaining a good relationship.

Basic web development experience in WordPress/HTML/CSS is required to carry out simple updates yourself, as well as a general understanding of more complex technical requests, e.g. JS/PHP, to coordinate larger projects with the team. Experience with WordPress plugins and integrations, e.g. WooCommerce, is required to troubleshoot and suggest solutions, especially with larger/more complex sites. You are also responsible for developing new ideas to improve and promote the Dedicated Support service, e.g. assisting with marketing materials.

Responsibilities and Duties:

• Act as the main point of contact for roughly 8-12 clients in our website support division.
• Communicate with clients and manage requests via task boards, support helpdesk, and phone calls.
• Carry out basic website updates and development tasks (WordPress/HTML/CSS) and troubleshoot plugins, integrations, and solutions.
• Maintain good client relationships, time management, workload, and quality control for all clients under your portfolio.
• Set expectations and manage uncertainty and pressure from clients.
• Share ideas for improving the service.
• Improve processes to make working with clients and the Pronto team easier.
• Deploy proactive solutions for clients.

You will be an account manager for the websites of roughly 8-12 clients on our Dedicated Support Service. This involves being a reliable and knowledgeable point of contact for these clients, responsible for managing all website inquiries, updates, and projects in a timely and efficient manner. Customer satisfaction is paramount as you will be working on our highest support tier. You will be responsible for proactively providing clients with a great service experience, understanding their personal preferences, website, and business, and maintaining a good relationship.

Basic web development experience in WordPress/HTML/CSS is required to carry out simple updates yourself, as well as a general understanding of more complex technical requests, e.g. JS/PHP, to coordinate larger projects with the team. Experience with WordPress plugins and integrations, e.g. WooCommerce, is required to troubleshoot and suggest solutions, especially with larger/more complex sites. You are also responsible for developing new ideas to improve and promote the Dedicated Support service, e.g. assisting with marketing materials.

Responsibilities and Duties:

• Act as the main point of contact for roughly 8-12 clients in our website support division.
• Communicate with clients and manage requests via task boards, support helpdesk, and phone calls.
• Carry out basic website updates and development tasks (WordPress/HTML/CSS) and troubleshoot plugins, integrations, and solutions.
• Maintain good client relationships, time management, workload, and quality control for all clients under your portfolio.
• Set expectations and manage uncertainty and pressure from clients.
• Share ideas for improving the service.
• Improve processes to make working with clients and the Pronto team easier.
• Deploy proactive solutions for clients.

We are currently hiring a SEO Link Building Outreach Specialist to join our team. At Pronto, our Link Building specialists get an opportunity to dive headfirst into SEO with the resources to thrive and succeed. Working with us, you will gain exposure to and knowledge of a wide variety of companies. In addition, our specialists have an active role in all parts of our customers’ SEO link building and guest posting campaigns, from the initial outreach to helping negotiate the links and expanding our database of publishers. Every SEO challenge and opportunity can be found at Pronto Marketing. 

Primary Responsibilities

To complete all link placements on time, accurately, cost-effectively, and aligned with our customers' goals.

You’ll be responsible for: 

• Prospecting potential websites and people for outreach and placing links per each client’s campaign goals
• Constant follow-up, negotiation, and relationship building with webmasters
• Import and organize people and websites within Buzzstream or other similar tools
• Constant tracking of outreach efforts
• Continuous monitoring and assurance of the client's website's healthy backlink profile
• Continuous service and workflow improvement initiatives aimed at improving value and overall cost-effectiveness.
• Report to SEO Manager with successes, progress, and opportunities