Total 17 job vacancies by Ploy Asia Pte. Ltd.

The Salesforce Business Analyst role is focusing on implementing business processes.

Job responsibilities:
• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise report including (but not limited to) preparation of business case, scope documentation or functional requirements
• Work with developers and technical/solution architects to define functional and technical specification for the new system/functionality/enhancements; Write user stories and develop sample process flows to illustrate solutions.
• Translate technical limitations to the end-users and collaborate to find alternative workarounds.
• Track progress against deadlines and identify and highlight risks, ensuring proper communication within the project team.
• Develop and conduct test plans, work with developers to validate functionality and facilitate user acceptance testing.
• Analyse feedback from end users, document and collaborate with developers for improvement.
• Create, update and maintain documentation of business processes, workflows and user guides.
• Part of a scrum team and he/she will participate in sprint planning session and daily standup meetings by providing business goals and priorities.
• Forge strong working relationship with business stakeholders to handle their new requests, operational issues, or queries.

Requirements:
Salesforce Administration Certified with Min. 2-4 years of working experience across Salesforce Sales or Service Cloud.
Experience working in an Agile/SAFe Environment
Knowledge or understanding of project lifecycle.
Knowledge or working experience in logistics is preferred but mandatory.
Excellent communication and active listening skills with people from diverse culture and background.
Strong documentation and writing skills
Excellent analytical and problem-solving capabilities.
Strong sense of ownership for project/tasks and responsibility.
Always begin with an end in mind with strong desire to make our customers happy

• Offers best practice advice and recommendations to clients often extending beyond Salesforce to topics around overall systems architecture and CRM strategy
• Leads and facilitates project discovery to define clients’ business requirement, producing a report of findings with recommended steps and a roadmap for solutions
• Leads technical requirements gathering and/or design workshops for complex projects with recommended steps and a roadmap for solutions
• Works with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
• Leads and facilitate data integration, migration and deployment strategies and recommend a sustainable solution
• Groom and refine product backlog, in liaison with stakeholders on the project and Salesforce SMEs
• Own the design of Salesforce and other affiliated solutions for Sales, Service, and platform solutions,
• Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes
• Provide guidance on user story refinement, and ensure success and acceptance criteria are defined for each story,
• Documentation on recommended solution, describe and illustrate designs with appropriate justifications
• Ensure documentation of the steps for testing to ensure quality testing
• Performing code reviews of the development team to ensure best practice and agreed standards are followed
• Supervise the configuration, quality assurance, testing, fixes and deployment of Salesforce
• Guiding the development team in using the latest Salesforce technology which may include Lightning, Apex, Platform Shield, Files Connect, Lightning Connect, OmniStudio, Heroku, Platform Events and Salesforce DX.
• Collaborative project and workstream planning
• Manages and mentors junior team members

Requirements:

• At least 8 years’ experience in leading the delivery of medium and large scale Salesforce implementation
• Deep technical knowledge in two or more Salesforce clouds (e.g., Sales, Service, Community/Experience, Marketing, Analytics, Commerce, Integration, IoT)
• Excellent communications skills to liaise with all levels of stakeholders regarding practice and vendor capabilities - as well as managing stakeholder expectations
• Demonstrated understanding of underlying client business problems and the ability to develop Salesforce technology-enabled solutions that addresses their needs.
• Experience in leading the end-to-end design of Salesforce platform solutions with an understanding of how Salesforce fits into the overall architectural landscape.
• Proven experience in governing solutions as per agreed design and coding standards and guidelines
• Ability to problem solve, coupled with a tenacious nature spurred on further by something not working as it should.
• Proven experience of Apex, Triggers, Classes and Lightning Web Components, API Web Services and Salesforce declarative programming techniques.
• DevOps (Salesforce DX) experience preferred, including use of DevOps tools such as git.
• Salesforce Certification(s) in Platform Developer II; Sales; Service; or Community Cloud, OmniStudio. Good to have: System Architect, Application Architect. Ideally you will be on the architect certification path.
• Be able to proactively work in a fast-paced environment, as a team.
• Experience working in an IT services/consulting firm is highly preferred

Fullstack Developer (Java + React)

What's on offer:

• 6 months contract Role - with a view of extension
• IT Consultant company
• Location : Singapore

Job Description and Requirement:

• Java/ J2EE, Spring, Struts, Hibernate
• UI Development – using frameworks like Node.js, REACT, AngularJS or Backbone
• Hands-on skills in J2EE specifications like JAX-RS, JAX-WS
• Cloud Solutions – Open shift or AWS
• In depth knowledge of IDE, language and toolset in language of choice.
• Excellent understanding of language & framework and a good working knowledge of the abstraction layer underneath
• Understanding of threads, threading model and concurrent programming
• Can profile and optimize code
• Good knowledge of other programming languages & paradigms and when to apply them
• Comfortable debugging/finding complex problems

Salesforce Developer

We are seeking a talented Salesforce Developer who is experienced in custom development with Salesforce Lightning Components, Salesforce Lightning Web Components, Apex, Visualforce and force.dom platform. You will propose the technical solution design for enhancement of our Salesforce Service, Sales and Marketing clouds.

What's on offer:

• 1 year contract
• On-site role in Singapore
• Location: Central

The Job

• You will be responsible for solution and design reviews, integration and data approach, release management methodology, fit/gap analysis of product capabilities, adoption approach, and best practices related to use of the Salesforce.com platform and guidance around adoption of Salesforce functionality.
• You will be responsible for designing, coding, optimizing, integrating and implementing enhancement to our Salesforce systems.
• You will be responsible for new development along with providing oversight of support for existing developed functionalities by support developers.
• You will be responsible for ensuring the development and implementation of secure, scalable, and high-performance solutions that utilize the full potential of the Salesforce Platform.
• You will be responsible for heavy configuration within Service, Sales and Marketing clouds.
• You will conduct end-to-end tests, end-user training and are responsible for the acceptance of new system developments.
• You will provide ongoing application expertise and guidance to roll out releases and features faster based on business priorities.

Requirements

• IT or equivalent degree from a reputable university
• Salesforce certified Administrator and Developer.
• A proven technical background, with at least 5 to 8 years’ experience of implementation and support of secure, stable and flexible tenant designs for Salesforce cloud product solutions
• Extensive experience implementing and supporting custom development and configuration for Salesforce
• Advanced experience creating and supporting custom web services
• Demonstrated proficiency in infrastructure architecture design, including optimization, administration and security for Salesforce cloud product solutions
• Proficiency with Apex, Visualforce, LWC, Aura, Web Services (REST and SOAP), Java Script, CSS and other Salesforce OOTB features. Experience in shell script and Java will be an advantage.
• Minimum 3 years experience in Lightning Components and experience in Lightning Web Components development
• Advanced experience writing configuration documents, preparing technical and functional specification documents, and delivering documentation to be used for future reference
• Extensive experience preparing landscape designs, creating diagrams, writing technical specifications and delivering documentation to be used for future reference
• Strong understanding and application of Salesforce Best Practices
• Skill in analyzing and resolving issues, including the ability to conduct related research and work with the end users to raise Salesforce Customer incidents as needed
• Excellent communication skills (written and verbal)
• Team player with strong facilitation skill and ability to plan and organize work
• Strong understanding of Software architecture frameworks.
• Experience with complex business systems integration, object-oriented design patterns and development
• Experienced in Agile development methodologies.
• Service oriented mindset with collaborative approach to work with cross-functional teams.

Our goal is to have the voice of our customers at the center of our communications and our sales engagements. We believe it is their passion, enthusiasm and success that will best inspire other customers and prospects to embrace the innovative applications that we bring to market.

This is the job for you if you have a strong passion for understanding customers and an ability to develop and nurture working relationships with practitioners and C-level executives. You’re an organized, strategic thinker that can turn customers into rockstar advocates for industry marketing programs and sales efforts. You're a team player who loves collaborating with other stakeholder teams, including sales, customer success, and product marketing, to stay tightly aligned on customer priorities and readiness and messaging. You’re analytical and data-driven and can track a set of goals to measure the effectiveness of customer advocacy efforts.

Responsibilities:

• Develop a community of customer advocates that articulate the value of Source, secure and manage customer advocacy pipeline supporting the industry initiatives
  Engage with senior level customers in business conversations, and develop highly engaged, mutually-beneficial reference relationships
  Ensure a positive customer experience through day-to-day activities
  
• Produce evidence of customer successWork with stakeholder groups (e.g. solution marketing, customer success) to align customer content with buying center and industry messages and story lines
  Collaborate with marketing colleagues to create high-quality customer assets and sales tools including case studies, videos, presentations, podcasts, webinars, etc.
  Support priority industry activities with customer stories, such as trade shows, events, demand campaigns, brand campaigns.
• Work as an advocate for our team and customers internally
• Bring innovation and creative ideas to leverage the customer voice in content and marketing activities

Experience/Skills:

• 3+ years’ experience in B2B communications and/or B2B marketing
• Experience with customer advocacy programs or working with customers on marketing activities
• Demonstrated ability to build strong, lasting relationships with internal and external constituents (customers, product marketing, sales, executives, etc.)
• Strength in working with cross-functional teams
• Experience in developing and executing creative ideas and program
• Strong strategic thinking, problem solving, and analytical skills
• Superb writing and general communications skills
• Team-oriented approach
• Required to be bilingual in English and Korean

Location: This role will be based in Singapore and will support ASEAN, Hong Kong, Taiwan & Korea market.

Job Description

We are looking for software quality engineers (QE) who are passionate about improving the quality of the services.

As a Quality Engineer, you will be part of an in-house team with the opportunity to accelerate the delivery and improve quality of the software we build.

You’ll get to:

• Build advanced automated test suites to exercise our world-class applications
• Conduct load and performance tests to identify system bottleneck
• Conduct research on emerging technologies
• Analyse and decompose complex software systems to craft various test strategies
• Collaborate with Product Owners and stakeholders for User Acceptance Testing (UAT) with manual/functional/performance/exploratory testing
• Conduct application performance and security testing to ensure we have a robust and secured system in place
• Maintain and improve automated regression test suite in testing environments
• Actively refine and improve test plans on the CI pipeline
• Perform system integration testing with other system owners
• Manage defect life cycle
• Drive continuous improvement in Agile testing practices and tools
• Perform peer code review to ensure code quality is upheld
• Involve in supporting and resolving production issues

What you’ll bring to the team:

• Minimum 5 years of professional software quality testing experience in application regression test automation, performance and or security testing
• Strong understanding of test-driven development (TDD), continuous integration and continuous delivery Experience with coding in any of the following programming languages (Java, JavaScript, Python)
• Experience with various testing tools and automated testing frameworks (Postman, Selenium, Cucumber) Meticulous attention to details
• Excellent verbal communication with non-technical stakeholders
• Proactive, self-driven and motivated

Bonus points for:

• Degree in software engineering, computer engineering, electrical engineering or info-comm related discipline
• Experience in an Agile development environment
• Experience with CI and deployment builds (Bamboo, Gitlab, Jenkins, TeamCity)
• Experience with Docker containers

In this role, you will work to assure quality of software products developed.

As part of this dynamic role, you will report to the Quality Engineering Manager; and work closely with business units and other IT teams to test automation solutions. The aim is to maintain superior performance, knowledge management, and operate in sustainable and scalable way.

Job Description:

Quality Engineering related:

· Support the prompt delivery and implementation of strategic initiatives and BAU enhancements requested by the business.

· Participate in discussions with the development, business, and testing teams

· Discuss with the Developer, Business Analyst and Business teams to understand the enhancements that are to be delivered.

· Bridge the gap between business requirements and user acceptance tests

· Track the outstanding defects and work with delivery team in resolving the tickets promptly and within the agreed timeline.

· Proactively seek to make continuous improvement to test coverage and execution

· Actively participate in scrum activities and meeting discussion, for example sprint planning, daily stand-up, and retrospective.

· Prepare testing status report and work closely with business users.

General administration & support:

· Support in vendor management as per Procurement & HR protocols and procedures for QE resources including recruitment, onboarding and offboarding, invoicing administration.

· Provide overall department support for governance and communication

Improving QE function

· Monitoring of performance, KPI management and support quality reviews

· Support improvement initiatives to continuously improve capabilities, productivity, and efficiency of the Quality Engineering function.

· Support of knowledge management to facilitate sharing knowledge

· Implement QE standards and processes across the division

· Support the cultural switch from Waterfall SDLC to Agile

Test Automation Architect

Job Summary:

• Expertise in Test management with experience in Managing large test Automation programmes.
• Extensive experience in Selenium Automation along with API & Messaged based automation

Key Responsibilities:

• Strong understanding and coding skills in Java, Core JAVA and Selenium
• Experience in API automation and Test Data management techniques
• Expertise in CI/CD tools like Jenkins, Azure etc
• Experience in Functional testing of Core banking applications like T24 and Payments applications like TPH
• Experience in handling testing teams across multiple geographies.
• Experienced in leading the testing for bigger implementation programs in core banking / payments.
• Experience in conducting daily stand-ups and defect triages.
• Working experience in Agile methodologies
• Good team player with strong communication and problem-solving skills

Essential skills:

• Coordinate with multiple project stakeholders to ensure successful performance test delivery
• Hands-on Performance testing
• Execute various performance test types (load/stress/endurance)
• Fluent communication

Qualifications:

• Bachelor’s Degree or master’s degree in computer science & engineering or related field.

The team operates in a 7x24 model with Singapore covering 2 shifts Monday through Sunday, and Delaware covering 1 shift on Mondays to Sundays. Staff work a 5-day week and some off hour project work required. In business-as-usual work, this position focuses on data restores, storage allocations, performance analysis, and incident response & management.

Responsibilities

• Day-to-day administration of Backup environment, daily failure monitoring, reporting using OpsCenter.

• Day-to-day administration of Block storage estate, including monitoring the Storage ticket queues, Storage Provisioning, SAN/NAS connectivity issues, storage hardware and software issues, storage device performance monitoring, storage sizing, storage integration with systems

• Periodic Reporting – Put in place measures and collect metrics and produce reports for discussion with the end user groups in terms of the health of the environment.

• Communication - Work effectively with other Infrastructure groups including the Network, Server & Database teams as well as the Application Development teams

• Documentation – Document critical processes and procedures to ensure consistency and quality.

• Put in place Storage procedures and follow Company procedures and processes to ensure that Audit and Regulatory requirements are met.

Experience Needed

Around 4 years of strong storage administration experience in a Production environment in a medium to large company with in-depth knowledge of Veritas Netbackup, SAN, NAS and Azure Cloud

• Cloud certification is desirable - preferably Azure.

• Experience with Netapp CVOs and on-prem FAS series is highly desirable

• Basic Experience with some of the following desirable: Shell and Perl scripting, NDMP, Windows Server Administration & Unix administration.

• Working experience on CISCO MDS or Brocade Director class SAN switches

• Multiple years in operations role as a Storage Administrator

• Experience with Veritas Netbackup is Mandatory.

• The position will be required to work on shifts. These shifts will also cover the weekends.

• Workdays could be staggered over the week

Cloud and Devops Engineer

Job Description:

• We are actively seeking for a proficient Cloud and DevOps Engineer with expertise in AWS and Azure, coupled with strong skills in Elasticsearch, Prometheus, Grafana, and familiarity with ITIL processes.
• In this role, you will play a pivotal role in designing, implementing, and maintaining cloud infrastructure, ensuring smooth integration with DevOps practices, monitoring tools, and adherence to ITIL processes.

Responsibilities:

• Design, implement, and manage cloud-based solutions primarily on AWS and Azure.
• Work with Kubernetes, Docker, Elasticsearch, Prometheus, and Grafana to orchestrate containers, monitor applications, and visualize performance metrics.
• Implement and adhere to ITIL processes, ensuring streamlined incident, problem, and change management.
• Configure and maintain Elasticsearch clusters for efficient search functionality.
• Set up Prometheus and Elasticsearch for monitoring infrastructure and applications, creating relevant alerts and dashboards
• Develop and maintain CI/CD pipelines to automate application deployment and infrastructure provisioning.
• Collaborate with cross-functional teams to understand project requirements and provide optimal cloud and DevOps solutions.
• Monitor and troubleshoot cloud infrastructure to ensure high availability, reliability, and performance.
• Implement security best practices and ensure compliance with industry standards in cloud environments.
• Provide technical support and guidance to development teams on cloud, DevOps, and monitoring-related matters.

Skills and Experience

• Bachelor’s degree in computer science, Information Technology, or related field.
• Proven experience in cloud operations, with a focus on AWS and Azure.
• Strong proficiency in scripting languages (e.g., Python, Shell) for automation tasks.
• Experience in designing and implementing CI/CD pipelines using tools like GitLab CI, or Azure DevOps.
• Solid understanding of containerization technologies, especially Kubernetes and Docker.
• Familiarity with infrastructure as code (IaC) tools such as Terraform or AWS CloudFormation.
• Knowledge of networking concepts, security best practices.
• Experience with implementing Elasticsearch SaaS, Prometheus and Grafana.
• Understanding of the ITIL processes for process management with excellent communication skills and the ability to collaborate effectively with diverse teams.
• Relevant certifications for AWS, Azure, Kubernetes and Terraform are a plus.

Whats on offer:

• Job type: 1 year contract (possibility of renewal, based on project needs)
• Salary: Base x 12 months only
• Mode: Onsite role

Responsibilities

• Front-End Development: Build performant and scalable frontends in ReactJS
• Back-End Development: Develop robust server-side logic using NodeJS, connecting the front-end and back-end components.
• API Development: Build RESTful APIs and integrate third-party services as needed.
• Quality Assurance: Ensure the performance, security, and responsiveness of applications. Conduct thorough testing and debugging.
• Cross-Functional Collaboration: Collaborate with UX/UI designers, product managers, and other stakeholders to understand and deliver on project requirements.
• Optimization: Identify and address performance bottlenecks and optimize applications for maximum speed and scalability.
• Cloud Deployment: Deploy applications and services on AWS Cloud infrastructure.
• Ability to function in ambiguity and adapt to rapid changes common in early-stage product development.

Required skills and qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 3-5 years of professional Full Stack Development experience.
• Expertise in NodeJS for back-end development.
• Experience with AWS Cloud services and deployment.
• Familiarity with databases, both SQL and NoSQL.
• Proficient with web technologies such as HTML, CSS, JavaScript, and AJAX.
• Experience with version control systems, such as Git.
• Knowledge of RESTful APIs and integration techniques.
• Experience in building and optimizing large-scale web applications.
• Experience in systems design with cloud-like technologies such as Amazon Web Services (AWS).
• Good knowledge of container orchestration systems (e.g. Kubernetes, Docker Swarm, AWS ECS, etc)
• Experience with virtualization and container and knowledge about Dockers and Kubernetes

We are seeking an experienced and talented Senior Full Stack Developer to join our

customers Project team. The ideal candidate will bring a wealth of experience in both front-end and back-end development, with a focus on creating robust and scalable solutions. If you have a passion for delivering high-quality software, are proficient in a range of technologies, we invite you to apply for this exciting opportunity.

Responsibilities

● Front-End Development: Build performant and scalable frontends in ReactJS

● Back-End Development: Develop robust server-side logic using NodeJS, connecting the front-end and back-end components.

● API Development: Build RESTful APIs and integrate third-party services as needed.

● Quality Assurance: Ensure the performance, security, and responsiveness of applications. Conduct thorough testing and debugging.

● Cross-Functional Collaboration: Collaborate with UX/UI designers, product managers, and other stakeholders to understand and deliver on project requirements.

● Optimization: Identify and address performance bottlenecks and optimize applications for maximum speed and scalability.

● Cloud Deployment: Deploy applications and services on AWS Cloud infrastructure.

● Ability to function in ambiguity and adapt to rapid changes common in early-stage product development.

Required skills and qualifications

● Bachelor's degree in Computer Science, Information Technology, or related field.

● Minimum 3-5 years of professional Full Stack Development experience.

● Expertise in NodeJS for back-end development and React.Js form Frontend

● Experience with AWS Cloud services and deployment.

● Familiarity with databases, both SQL and NoSQL.

● Proficient with web technologies such as HTML, CSS, JavaScript, and AJAX.

● Experience with version control systems, such as Git.

● Knowledge of RESTful APIs and integration techniques.

● Experience in building and optimizing large-scale web applications.

● Experience in systems design with cloud-like technologies such as Amazon Web Services (AWS).

● Good knowledge of container orchestration systems (e.g. Kubernetes, Docker Swarm, AWS ECS, etc)

● Experience with virtualization and container and knowledge about Dockers and Kubernetes

● Familiarity with Chinese language (Reading and spoken) at a basic level

*Please note this is a Full Time Maternity Cover position for 4.5 months.*

Senior Media Marketing Manager to lead Paid Search and Demand Gen performance media programs in the APJ region. For this new role, we are looking for an experienced and strategy media expert who has a thirst for business and thrives on data to drive continued performance improvements to media investments. This new Workmate will work alongside the Global Paid Search Lead and APJ Media Lead, as well as being the local lead in the APJ region, representing the Media Center of Excellence team.

This position is mainly responsible for APJ’s Paid Search program, as well supporting the Demand Gen local regional programs (avg. 50% Paid Search and 50% Demand Gen).

For PPC, you will be planning, developing and overseeing the implementation by our external agency of best-in-class paid search strategies.

The overall objective is to generate traffic and conversions on the website with the goal to help drive revenue targets. This role aligns our paid search programs to drive full funnel integrated marketing programs, with a commitment to analyzing and optimizing program performance for scalable business growth. They will have an excellent knowledge of automated bidding strategies, campaign management platforms and best practices within the industry. They must have prior search engine marketing experience with excellent analytic capabilities, keen business judgment, and the ability to work comfortably in a fast-paced environment.

For Demand Gen, you will be managing media plans on behalf of the markets, to ensure that their performance goals are met and optimized. This role will be working closely with the Regional Market Leads and should have previous experience with cross-channel performance marketing, as well as extensive analytics experience.

Responsibilities include.

1. Defining, planning, implementation oversight, analyzing and optimizing all APJ Paid Search activities
2. Manage and direct media agency for the planning, implementation and reporting of paid performance media
3. Maintain and strengthen relationships with internal stakeholders to develop paid media strategies aligned with marketing priorities
4. Map out and lead global search projects (account audit, new solution launch) aligning efforts with the Global PPC manager, external media agencies and internal teams
5. Keep up-to-date with the newest SEM strategies, techniques and best practices
6. Collaborate with internal media partners to deliver fully integrated, multimedia programs that drive results
7. Act as a strong internal advocate and evangelist for all paid media marketing activities and coordinate training, informational sessions, workshops, etc.
8. Maintain close relationships with industry reps to leverage betas and implement any technical opportunities to drive revenue and improve effectiveness
9. Set strategic media guidance for end-to-end demand generation media plans
10. Collaborate with cross-channel Media CoE SME to ensure best practices and opportunity use of channels
11. Steward of paid media activities to ensure investment align to strategy and deliver on KPIs, Media budget maintenance
12. Portfolio management, connecting individual campaign efforts to the larger customer journey

Basic Qualifications

• Minimum of 5 years of "hands-on" experience with SEM and proven track record of successful strategy and implementation.
• Proven SEM experience managing PPC campaigns across Google, Naver, Yahoo and Bing.
• Proven track record to effectively execute integrated marketing programs on both a strategic and tactical level.
• Exposure to global search marketing strategies and tactics, such as localization and translation of paid and organic search terms and ad copy.
• Experience managing a full service paid media agency with global scope and responsibilities.
• Strong verbal and written communications skills.
• Immense attention to detail and extreme focus on quality of results (very important).
• Strong analytical skills with ability to drive meaningful actions from large data sets.
• Excellent multitasker and self-motivator, have the ability to manage time and prioritize, as well as bring outstanding written, verbal communication; works well under pressure while meeting strict deadlines.
• Excellent creativity and flexibility. Must be self-motivated and independent, well organized, able to do hands-on work with minimum supervision, and work well with all staff levels.
• Understanding of SEO best practices and how to leverage learnings into Paid Search strategies.
• Experience with GA 360, Google Ads, Google Cloud Suite, Google Keyword Tool, Webmaster Tools, Adobe Analytics, Adobe Ad Cloud, Microsoft Office Suite, Campaign Bidding and Management Tools such as Adobe Ad Cloud and Kenshoo.

Someone with solid hands-on experience in Azure Services, particularly Azure Functions, Azure Service Bus, and Azure Event Grid along with people management experience.

Someone to collaborate with their tech arch to understand the architecture/solution and assist the development team in implementing it.

Requirements

• At least 8+ years of technical experience in implementing Microsoft technology projects and 4-5 years working on Microsoft Azure technologies.
• Good hands-on Object-Oriented Development (OOD\OOP) and Service Oriented Architectures (SOA).
• Experience in event-driven, microservices, and serverless architectures.
• Proven experience building scalable and fault-tolerant software using Microsoft technologies.
• Able to identify functional/technical issues and takes ownership to close them or seeks escalation.
• Possesses a "track record" of successful completion of assignments.
• Excellent verbal and written communication skills

Servicenow CSM Developer

We are seeking to hire a skilled ServiceNow CSM developer to help with the development and maintenance of projects developed on ServiceNow platform.

You will join a team of Developers who build and support the above systems. You will be involved in the brainstorming of conceptualization, system design, configuration, development, testing, and support of various projects.

Summarised details:

• End user environment
• Must have CSM module experience (implementation)
• Contract of 1 year (possibility of conversion to perm)

Responsibilities:

• Provide expertise on all technical questions related to development on ServiceNow
• Develops the technical solutions, implements them and performs the component integration tests
• Understand the business needs and the needs to standardize processes, and build this into the design
• Responsible for the technical specification, design and implementation of the ServiceNow integration
• Experience presenting and conducting demo reviews with stakeholders, understand stakeholders requirement and design solution matching the expectation
• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Experience with development and implementation of ServiceNow Customer Service Management Workflow module.
• Experience with extending the ServiceNow schema to custom applications
• Understands technical and functional design requirements related to ServiceNow CSM.
• Create and manage scripts and workflow.
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
• Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

Requirements:

• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals preferably with consulting experience.
• Prior CRM, Customer Service Management software/platform experience (Freshworks, Salesforce, Zendesk, Zoho etc.)
• Domain experience desired but not required in Media, Telecommunications,Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems
• Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
• Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions
• Conducts solutions presentations and obtains customer acceptance to solution design
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Strong understanding with leading CRM tools and related systems.
• Experience with git workflow and unit testing
• Familiarity in agile software development and good knowledge of it’s best practices and trends
• Great logical thinking and attention to details
• Strong interpersonal, communication and problem-solving skills
• Team player who is self-driven and proactive in learning new technologies and skills

Desired ServiceNow Certifications:

• Certified System Administrator
• Certified Implementation Specialist - CSM
• Certified Application Developer