Total 21 job vacancies by Ntuc Enterprise Nexus Co-operative Limited

Duties and Responsibilities

• Support the entire application lifecycle (concept, design, test, release and support)
• Produce fully functional mobile applications writing clean code
• Gather specific requirements and suggest solutions
• Write unit and UI tests to identify malfunctions
• Troubleshoot and debug to optimize performance
• Design interfaces to improve user experience
• Liaise with the Product development team to plan new features
• Ensure new and legacy applications meet quality standards
• Research and suggest new mobile products, applications and protocols
• Stay up-to-date with new technology trends

Mandatory requirements

• Proven work experience as a Mobile developer
• Portfolio of released applications on the Play store, App Store (or Enterprise)
• Knowledge of programming language, Kotlin, Swift and Cocoa Touch programming
• Continuous Integration with a build system like Gradle
• Continuous Deployment directly on Google Play Store
• Experienced with third-party libraries and APIs, RESTful APIs to connect iOS applications to back-end services
• Experience with agile development methodologies
• Ability to perform in a team environment
• BSc degree in Computer Science or relevant field

Job Description

We are looking for an experienced data engineer (DE) with a strong sense of social mission. This role is seconded to NTUC Health (NHealth), as a part of NHealth’s multidisciplinary data team consisting of data engineer, data scientist and data analyst. You will report to the Head of Data & Analytics, who is accountable to the NHealth and NTUC First Campus Chief Strategy and Transformation Officer. As an experienced DE, you will contribute to NHealth’s mission of delivering trusted care for individuals and families by helping the organisation harness the value of her data. In your work, you will design and implement efficient data infrastructure and data models, build data pipelines from diverse source systems, and safeguard the security of the organisation’s datasets, all in a cloud-based environment. Together with the data analysts on your team, you will have opportunities to work with senior leadership on high impact data products and projects within NHealth and potentially across other NTUC social enterprises. In addition to your individual DE deliverables, you are required to have a data analytics mindset and be able to provide guidance to junior data analysts on strategic data products to build. The ideal candidate is a data engineer who has a knack for data problem solving, and is proficient in translating business requirements into technical implementations. 

Duties and Responsibilities

• Set up data infrastructure, data pipelines, integrate source system data with data lakes and data mining models into data pipelines.
• Design, build, support and optimize new and existing data models and ETL/ELT processes, including the ETL/ELT from source system to data lake and those within the data lake
• Develop and support the data pipeline to integrate data from new data sources with emerging data technologies.
• Define and manage SLA, data quality for all data sets in allocated areas of ownership
• Maintain and optimize the performance of data analytics infrastructure to ensure accurate, reliable and timely delivery of key insights for decision making.
• Work with business users and tech team to understand the context and meaning of NHealth’s data
• Identify high impact data products/analytics projects through scoping with end users
• Exercise leadership in guiding junior analysts to scope, plan, design and execute projects 

Requirements

Requirements

• Strong interest in understanding and solving business problems with data
• Bachelors/Masters in Computer Science, Engineering or related field
• Relevant work experience as Data Engineer or related field
• Experience with Data Analytics Infrastructure. 2-3 years’ experience in designing, building and operationalizing medium to large scale data integration projects with Google cloud or AWS services
• Familiarity with SQL and one or more data Lake, Data Warehouse, RDBMS technologies (e.g. PostgresSQL, MSSQL, Oracle, SAP Hana, Hive, etc.)
• Able to work independently with large and multiple data sets from various business processes and systems, to support the business in achieving strategic objectives
• Familiarity with python or any equivalent programming language
• Has some experience in stakeholder management, project management and leading 1-2 personnel
• Self-starter, able to work independently to drive and deliver projects

The Cybersecurity Manager in NTUC Health is responsible for designing, implementing, and maintaining robust cybersecurity solutions architecture to protect the organization's digital assets. This role involves strategic planning, technical expertise, and collaboration with various stakeholders to ensure the security and integrity of the IT environment. You will work closely with other members of the IT team, Nexus CoE and senior management to ensure that the organization's cybersecurity posture remains robust and effective in the face of evolving threats and challenges.

• Develop and maintain a comprehensive cybersecurity architecture framework aligned with healthcare best practices and regulatory requirements.
• Design and implement security controls, protocols, and processes to safeguard networks, systems, and data from cyber threats.
• Conduct risk assessments and security audits to identify vulnerabilities and recommend remediation measures.
• Integrate security measures into the infrastructure design and configuration to support cybersecurity objectives.
• Implement automation and orchestration solutions to enhance cybersecurity agility and resilience.
• Develop and enforce cybersecurity policies, standards, and procedures to ensure compliance with healthcare regulations and internal requirements.
• Conduct and/or support internal and external audits and assessments.
• Point of contact and first responder for organization CyberSecurity matters
• Liaison with regulatory agencies to fulfill statutory requirements * Provide guidance and support to teams to address compliance gaps and improve security posture.
• Lead a small team and manage vendor to deliver the organization cybersecurity
• Implement advanced threat detection and monitoring tools to detect and respond to security incidents in real-time.
• Develop incident response plans and procedures to mitigate the impact of security breaches and minimize downtime.
• Coordinate with internal teams and external partners to investigate security incidents and implement remediation measures.
• Provide guidance and support to the organization on security-related issues, including phishing awareness and data protection.
• Evaluate cybersecurity products, technologies, and solutions to determine their suitability for the organization's security requirements.
• Conduct vendor assessments and due diligence to ensure the security and reliability of third-party solutions.
• Collaborate with procurement teams to negotiate contracts and agreements with security vendors.
• Manage and operate enterprise security solutions that are deployed within the organization with the support of the Cybersecurity-CoE
• Coordinate cybersecurity tabletop exercise and awareness activities
• Work closely with Cybersecurity-CoE in rolling out enterprise security solutions on-time
• Engage and build strong relationships with leaders inside and outside their core product team in order to collaborate effectively for a designed experiences

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity or related field; Master's degree preferred.
• Proven experience in cybersecurity architecture, infrastructure design, and implementation.
• Strong knowledge of cybersecurity principles, standards, and best practices.
• Experience with security technologies such as firewalls, intrusion detection/prevention systems, SIEM, endpoint protection, and encryption.
• Certifications such as CISSP, CISM, CEH, or equivalent are highly desirable.
• Proficiency in network and system administration, including experience with cloud platforms (e.g., GCP, AWS, Azure). * Familiarity with DevSecOps principles and practices.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal abilities. * Highly driven and keen learner

• Manage cloud and on-premises systems, including system security, monitoring tools, Google Workspace, websites, office automation systems, and databases. This involves daily operations, provisioning, and support.
• Provide Level 2 technical support, resolving issues through both on-site and remote troubleshooting methods.
• Manage vendors to ensure good quality service delivery on time and issues are resolved with agreed SLA
• Act as the primary point of contact for all matters related to systems and databases, including solution development.
• Research, evaluate and recommend hardware and software solutions, present evaluation comparison analysis to the management, prepare detailed plans and specifications for systems requirements.
• Oversee the lifecycle management of all system assets, including inventory tracking, technology refreshes, preventive maintenance, and disposal.
• Coordinate and schedule maintenance for compute and storage resources, communicating maintenance schedules and impact on system availability to users.
• Maintain comprehensive documentation of systems, including diagrams, technology stacks, contracts, subscriptions, and licenses.
• Collaborate with external contractors to ensure seamless delivery of systems and services.
• Conduct regular cybersecurity assessments to identify and mitigate risks, ensuring the security and integrity of all systems and data.
• Investigate and respond to cyber incidents in a timely and effective manner, following the incident response procedure
• Collaborate with other Group entities within the Cybersecurity team to enhance the overall security posture of the organization and group
• Demonstrate the ability to handle stress effectively, particularly in high-pressure situations.
• Document and update IT infrastructure, policies, and SOP documents. Involve in audits
• Conduct systems/user ID and access review and involve in audits.
• Perform additional IT-related tasks as assigned.

Requirements

• Diploma or Bachelor's degree in Computer Science or a related field.
• A minimum of 5 years of experience in IT.
• Certifications in MCSE or MCSA, with additional certifications in Google and Azure administration or similar.
• Proficiency in configuring and managing on-premises servers, storage, databases, and AWS resources.
• Skilled in configuring and managing document management and workflow systems.
• Proven ability in designing, implementing, and maintaining data backup and recovery systems.
• Knowledge or experience in network administration and Cyber security is preferred.
• Strong critical thinking, analytical abilities and ability to handle stress.
• Strong in vendor management and troubleshooting skills
• A fast and collaborative team player.
• Able to work and collaborate effectively with cross functional teams within the larger group.
• Strong verbal and written communication skills, capable of creating good quality training guides and videos, explaining IT architecture, drafting clear and precise IT announcement.

Duties and Responsibilities

• Support the entire application lifecycle (concept, design, test, release and support)
• Produce fully functional mobile applications writing clean code
• Gather specific requirements and suggest solutions
• Write unit and UI tests to identify malfunctions
• Troubleshoot and debug to optimize performance
• Design interfaces to improve user experience
• Liaise with the Product development team to plan new features
• Ensure new and legacy applications meet quality standards
• Research and suggest new mobile products, applications and protocols
• Stay up-to-date with new technology trends

Mandatory requirements

• Proven work experience as a Mobile developer
• Portfolio of released applications on the Play store, App Store (or Enterprise)
• Knowledge of programming language, Kotlin, Swift and Cocoa Touch programming
• Continuous Integration with a build system like Gradle
• Continuous Deployment directly on Google Play Store
• Experienced with third-party libraries and APIs, RESTful APIs to connect iOS applications to back-end services
• Experience with agile development methodologies
• Ability to perform in a team environment
• BSc degree in Computer Science or relevant field

NTUC Enterprise Co-operative Limited is the holding entity and single largest shareholder of the NTUC group of Social Enterprises. We aim to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

We are spreading our team of passionate and dedicated folks into different social enterprises such as NTUC Fairprice Group, NTUC First Campus, NTUC Health, and others! They contribute to our social purpose through technology. We are here to create impactful technologies!

Duties and Responsibilities

• Design, build, deploy, and manage backend / full stack services to solve complex problems.
• Design, build and maintain efficient, reusable, and reliable solutions.
• Design and or drive the documentation of existing microservices’ API contracts or new microservices.
• Participate in reviewing existing microservices’ scalability and performance, help identify bottlenecks and resolve them.
• Actively participate in team discussions to drive problem-solving.
• Work closely with Team Leads to help break down high-level requirements to technical requirements.
• Write and maintain test cases with the right approach needed to ensure good coverage and quality.
• Build, maintain, and drive monitoring for critical transactions.
• Participate as active Agile team members to drive great ideas or features to delight our customers and help achieve business objectives.

Mandatory Requirements

• Min 4-5 years experience in developing Backend / Full Stack applications
• Experience or knowledge in Golang is a Plus Point
• Knowledgeable and experienced in building Service Oriented Architecture based application
• Experience with high traffic and scalable applications
• Great understanding of the data structures and algorithms
• Strong experience building applications using microservice architecture
• Proficient understanding of source code management using git
• Familiarity with continuous integration/deployment tools
• Must be a team player, take full ownership of the work, empathetic and open-minded
• Experienced in working in an Agile setup
• Be customer-centric and work closely with UX, operations, and business to improve the customer journey
• Expertise in debugging & troubleshooting microservice applications

NTUC Nexus is currently hiring for Deskside & Field Support Specialist (End User Services) to join NTUC Enterprise Nexus Co-operative Limited, Secondees-NTUC Health.

About NTUC Nexus:

NTUC Nexus is the Digital, Data and Technology organization that is driving the digital transformation of the NTUC group of Social Enterprises. We aim to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

About NTUC Health:

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

About End User Services:

End Users Services is the IT Services and Support team for NTUC Group of Social Enterprises. We are building a unified digital ecosystem across Social Enterprises for a universal user experience.

We take a user-centric approach in our everyday operations and measure our success via service level objectives & customer satisfaction surveys. We work with modern technologies (eg. Chromebooks, Google Workspace, etc) to develop our NTUC Social Enterprises’ future of works

Job Description:

You will be reporting to EUS/ Ops Lead or equivalent.

Duties and Responsibilities

• Address user tickets regarding hardware, software and networking
• Endpoints staging and onboard to device management systems
• Endpoints Asset management
• Install applications and computer peripherals for end users
• Guide users/junior staff with simple, step-by-step instructions to diagnose problems and resolve issues
• Conduct remote troubleshooting and resolution thru remote access tools
• Record technical issues and solutions in ITSM software
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Create technical documentation and manuals when needed
• Evaluate new software/hardware and make recommendation
• Obtain quotations and procure IT equipment
• Create audio-visual user guides

Requirements:

• 3-5 years Helpdesk work experience OR relevant certification
• Knowledge of Google Workspace, Microsoft Active Directory, File and Print Services
• Strong understanding of computer hardware (WindowsOS / Android / macOS / iOS)
• Evidenced problem-solving skills, comfortable navigating ambiguity
• Thrives in a results-oriented, fast-paced environment
• Good skill in vendor management and follow up to issue resolution

Attributes we're looking for:

• Excellent track record of successful service delivery
• People-oriented, customer service mindset
• Excellent communication skills
• Naturally positive attitude, with the ability to maintain patience and composure under pressure
• Positive, team-oriented mindset, with a natural willingness to always go the extra mile
• Passionate about new technology and innovation

Roles & Responsibilities

• Candidate is required to deliver new solutions / programs in projects using UI5 On-Premise and HANA Cloud and support existing applications.
• Will be part of the HANA Cloud development team.
• Able to work independently.
• Demonstrate team work. Cordial relationships within and across team is important.
• Has to ensure timely delivery of assigned work. Maintain high quality of deliverables.

Requirement

• Degree in Computer Science or Engineering
• 2~5 years of experience using SAPUI5
• Strong exposure to core skills including HANA Cloud integration, SAP BPM, XSJS, XSODATA JavaScript, JQuery and CSS is a must.
• Experience in developing interfaces using ODATA services.
• Experience in WebDynpro, SAP Fiori and SAP Netweaver Gateway development will be an advantage.
• Exposure to SAP S/4, ABAP will be an advantage.
• Strong technical and analytical skill sets.
• Strong Communication skills, able to gather requirements and provide effective technical solutions.
• Self-motivated, eager to learn and stay up to date on the latest trends.

About Us

NTUC Enterprise Co-operative Limited is the holding entity and single largest shareholder of the NTUC group of Social Enterprises. We aim to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food, and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives. The Team We believe that diversity is key to driving an innovative, cohesive, productive, and fun workplace!

Hence, at NTUC Nexus, our people join us from all around the world. Be sure to be soaked in an environment with different ethnic groups driving innovation and injecting some creative juice as one! We are spreading our team of passionate and dedicated folks into different social enterprises such as NTUC Fairprice Group, NTUC First Campus, NTUC Health, and others! They contribute to our social purpose through technology. We are here to create impactful technologies!

Job Description

• As a Team Lead you will lead the end-to-end development of digital platform
• You have a strong focus on feature grooming, system architecture design, and sprint planning.
• You have strong software engineering skills to create and deliver robust, reliable, and scalable platforms. You possess the versatility to discuss solutions, estimate, and break down into tasks for the software developers.
• You easily adapt to working closely with a team of product managers, designers, frontend/backend/data engineers, and devops, influencing the right technical decision making.
• You will be reporting to the Engineering Manager.

Duties and Responsibilities

• Lead a product development team to build and evolve the platform technology for NTUC Health
• In charge of developing and maintaining platform services, such as communication, media and other common services
• Support the entire application lifecycle (concept, design, test, release, and support)
• Gather specific requirements and suggest solutions
• Write unit and API tests to identify malfunctions
• Troubleshoot and debug to optimize performance
• Ensure new and legacy applications meeting quality standards
• Research and suggest new mobile products, applications and protocols
• Stay up-to-date with new technology trends Mandatory requirements
• Experience working with software engineers, who specialises in Java/Spring Boot or ReactJS and etc.
• Experience with REST and various HTTP Verbs
• Experience in developing or maintain Cloud Application through at least one provider among AWS, GCP, or Azure
• Experience of end-to-end software design and performant architecture (serverless, containers)
• Automation with CI/CD tools (Github Actions, Bitbucket Pipelines)
• Experience of building scalable and highly available products using microservices
• Experience in agile development methodologies
• Experience leading product strategy
• Excellent communication, presentation and analytical skills

Job Description & Requirements

We are seeking a dynamic and skilled Applications Specialist to join our team. The successful candidate will be responsible for managing projects and interfaces related to Finance, Budgeting and Forecasting, Procurement, Claims and HR systems, with a primary focus on SAP S4 Hana , SAP Business Planning and Consolidation (SAP BPC), SAP SuccessFactors (SAP SF), SAP Business Intelligence (SAP BI) and Infor Expense Management (Infor XM) . This role is critical to ensuring the seamless integration, functionality, and optimization of these systems in alignment with the organization's strategic goals.

Project Management:

• Assist with the implementation, enhancement, and maintenance of SAP S4 Hana, SAP BPC, SAP SF, SAP BI and Infor XM for Finance, Procurement and HR departments.
• Collaborate with cross-functional teams, including business stakeholders, to gather requirements, define project scope, and ensure timely delivery of solutions.
• Develop and maintain project plans, timelines, and documentation.
• Vendor management of business partners/system integrators.
• Systems Integration:
• Manage interfaces for SAP S4 Hana, SAP BPC, SAP SF, SAP BI and Infor XM, ensuring smooth data flow and interoperability.
• Troubleshoot and resolve integration issues promptly, collaborating with technical teams and vendors as necessary.
• Implement best practices for maintaining data integrity and system reliability.
• User Support and Training:
• Provide end-user support for Finance, Budgeting and Forecasting, Procurement, Claims and HR systems, addressing issues, and ensuring efficient resolution of problems.
• Develop and deliver training programs to enhance end-user proficiency in utilizing SAP S4 Hana, SAP BPC, SAP SF, SAP BI and Infor XM).
• System Configuration and Customization:
• Configure and customize SAP S4 Hana, SAP BPC, SAP SF and Infor XM to meet the specific needs and requirements of Finance, Procurement, and HR departments.
• Stay current with system updates, patches, and new features to recommend improvements and optimize system performance.
• Collaboration and Communication:
• Work closely with Finance, Procurement, and HR departments to understand business processes and identify opportunities for system enhancements.
• Communicate effectively with internal and external stakeholders, providing regular updates on project status and addressing concerns.

Requirements

• Degree or Diploma in Information Technology, Computer Science, or a related field.
• Experience in working with system integrators to implement Finance, Procurement, Claims and HR related projects and interfaces. Requirements:
• Strong understanding of Finance, Budgeting and Forecasting, Procurement, Claims and HR business processes in a healthcare setting.
• In-depth knowledge of SAP S4 Hana, SAP BPC, SAP SF, SAP BI, and Infor XM configuration and customization is beneficial
• Excellent communication and interpersonal skills.
• Project management certification (e.g., PMP) is a plus.
• Ability to work independently and as part of a collaborative team.
• Knowledge of Automation, UI Path, Business Intelligence/Analytics Implementation, Artificial Intelligence/Machine Learning is advantageous.

You are responsible for sales and profits for your category of products. The job tasks include inventory management, maintaining housekeeping and merchandising standards as well as product planning and allocation according to sales and customer demands. You are also required to supervise and train a team of Retail Assistants in ensuring the smooth running of daily operations.

Requirements

• Diploma/ GCE ‘A’ level/ Higher NITEC/ GCE ‘O’ level with minimum 2 years of relevant experience
• Independent and team player with good leadership skills
• Service-oriented and hands-on person
• A 6-day work week. Must be prepared to work on rotating shifts, weekends, and public holidays

What we offer

• Competitive salary
• Shift allowances and bonuses
• Annual and medical leave
• Medical and dental benefits
• Staff discounts
• Training and career progression

About Us

The Centre of Excellence for Data, Digitalisation and Technology leads the transformation of the NTUC Social Enterprises by leveraging digital technologies to become more nimble, adaptable and innovative in today’s digital age.

Our group of social enterprises aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services.

Serving over two million customers, NTUC Nexus together with our group of social enterprises will enable and empower all in Singapore to live better and more meaningful lives through our transformation journey.

We are seeking a highly skilled and experienced Digital Forensic & Incident Response Lead to join our Cybersecurity Centre of Excellence. The Digital Forensic & Incident Response Lead will play a critical role in identifying, responding to, and mitigating security incidents, as well as improving incident response processes and procedures. The ideal candidate will have a strong background in incident detection, analysis, and containment, and will be capable of leading a team of incident responders effectively.

Key Responsibilities:

Incident Response Leadership:

• Lead a team of incident responders and provide guidance during security incidents.
• Develop and maintain incident response plans and playbooks.
• Collaborate with cross-functional teams to ensure an effective incident response process.
• Incident Analysis:
• Investigate and analyze security incidents to determine the scope and impact.
• Develop a deep understanding of potential threats and vulnerabilities relevant to the organization.

Incident Containment and Eradication:

• Take immediate action to contain and mitigate security incidents.
• Coordinate with IT and security teams to isolate affected systems and prevent further damage.
• Ensure the eradication of threats and vulnerabilities from the environment.

Forensics and Investigation:

• Conduct digital forensics investigations to determine the root cause of incidents.
• Document findings and maintain a chain of custody for evidence.
• Work with law enforcement and external partners as necessary.

Reporting and Documentation:

• Prepare incident reports detailing the incident's impact, response, and lessons learned.
• Maintain accurate records of all incident response activities and outcomes.
• Present findings and recommendations to senior management.

Incident Response Improvement and Planning:

• Develop a comprehensive incident management roadmap and strategy to enhance our incident response capabilities. This includes setting goals, priorities, and identifying critical programs.
• Identify and expand on specific incident response programs outlined in the strategy. These programs may encompass threat hunting, incident analysis, containment, communication plans, and thorough incident investigations.
• Develop, update, and manage Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to gauge the effectiveness of incident response efforts, including investigation outcomes.
• Develop capability development plans to ensure team members are well-equipped for their roles, including incident investigation training and skill development.
• Continuously assess and optimize the operational efficiency of the Incident Response team, including investigation processes. Identify bottlenecks, inefficiencies, and areas for improvement and recommend solutions to strengthen our incident response capabilities.
• Stay up-to-date with the latest cybersecurity threats and industry best practices.

Requirements

• Bachelor's degree in Cybersecurity, Information Technology, or Computer Science
• Minimum of 10 years of experience in incident response and cybersecurity
• Certified Incident Handler (GCIH), Certified Information Systems Security Professional (CISSP), or equivalent certifications preferred
• Strong knowledge of cybersecurity technologies, tools, and methodologies
• Excellent communication and teamwork skills
• Able to work with a sense of urgency while paying attention to detail
• Demonstrate a high degree of integrity, initiative, energy and

About Us

The Centre of Excellence for Data, Digitalisation and Technology leads the transformation of the NTUC Social Enterprises by leveraging digital technologies to become more nimble, adaptable and innovative in today’s digital age. Our group of social enterprises aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NE Digital together with our group of social enterprises will enable and empower all in Singapore to live better and more meaningful lives through our transformation journey.

Job Description

The Head of PMO, Technology Risk and Demand Management owns the strategic and operational backbone of a fast-growing Digital & Technology organisation, mandated to drive a game-changing transformation. Closely working together with IT and business teams, the successful applicant will set up and execute fit-for-purpose project management and change management for complex and time-critical initiatives. Across the entire IT project portfolio, the successful applicant will also implement pragmatic steering mechanisms to ensure strategic alignment and effective Execution. The incumbent will be the organisation lead on technology risk matters to technology functions, as well resolving technology risk issues and manage and support regulatory compliance effort. He/she will ensure continuity and governance in Demand Management, ensuring best of decisions on build vs buy, hire vs outsourcing and strategic partner management. Embedded into the Center of Excellence for Strategy, Transformation, Governance, Risk and Compliance, the mandate also includes ownership for PM capability building across the organisation. The role encompasses both leadership and development of a talented and driven team as well as individual hands-on contribution.

Duties & Responsibilities:

• Drive critical transformation projects and initiatives, mainly within core IT domains: systems, end-user services, network, systems, infrastructure, cybersecurity
• Steer cross-functional teams, incl. both internal and external project members
• Interconnect project delivery with change management • Lead and develop a powerful team of project managers
• Establish and maintain project portfolio governance, including success metrics and effective monitoring and controlling
• Establish and maintain a culture of excellence, collaboration, and continuous improvement within PMO
• Develop and implement standardized project management methodologies, processes / tools and provide such a consistent framework to project managers to follow and utilize to plan, execute, and monitor their projects effectively and efficiently
• Define project governance frameworks, including project initiation, planning, execution, monitoring, closure, and change management
• Ensure adherence to project management best practices and industry standards.
• Collaborate with senior management and key stakeholders, including, among others, project sponsors, to understand business objectives and priorities
• Project Performance Monitoring, and Risk and Issue Management
• Function as a consultant/advisor on risk & control or regulatory matters to technology units, as well as working with them to resolve technology risk issues and manage and support regulatory compliance effort
• Ensure continuity and governance in Demand Management Framework and follow up on the 4 phases -Discovery, Planning, Execution and Steering- and their respective practices.
• Coordinate and facilitate the control self-assessment activities, including conducting independent control testing where necessary or reviewing appropriateness of control descriptions
• Support projects aimed at change management / risk mitigation, both in design and implementation phase, in alignment with other functions
• Maintain security and risk governance through risk governance review meetings directly with the project
• Provide support in risk mitigation actions, challenge relevant stakeholders in drafting quality remediation to ensure durable solutions, clear accountability, alignment with business priorities and projects
• Support management in having a clear status of implementation and remediation in their areas of responsibility and ensure that they regularly report about the status of implementation and risk mitigation

Requirements

Who we are looking for:

• Bachelor’s degree in Business, Finance, Economics, or other quantitative disciplines
• At least 10 years and above of industry experience
• Possess professional consulting firm or in-house strategy, change management and project management experience a plus
• Highly analytical and data savvy
• Corporate finance experience a plus
• Knowledge and experience of risk evaluation techniques and methodologies
• Strong understanding of FMCG business processes, governance, compliance, risk management and controls
• Ability to identify risks and assess adequacy of controls as well as recommending suitable control enhancements
• Good appreciation of cyber risk management strategies/controls in the industry
• Excellent communication, presentation, and interpersonal skills and able to manage stakeholders across multiple disciplines.
• Prior experience in delivering security awareness training within the organization
• Strong critical thinker with the vision to work both tactically and strategically
• High result orientation and future-oriented thinking; Ability to work under pressure to meet deadlines
• Strong team management skills, advanced cross-functional collaboration

NTUC Enterprise Co-operative Limited is the holding entity and single largest shareholder of the NTUC group of Social Enterprises. We aim to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

We are spreading our team of passionate and dedicated folks into different social enterprises such as NTUC Fairprice Group, NTUC First Campus, NTUC Health, and others! They contribute to our social purpose through technology. We are here to create impactful technologies!

Duties and Responsibilities

• Design, build, deploy, and manage backend / full stack services to solve complex problems.
• Design, build and maintain efficient, reusable, and reliable solutions.
• Design and or drive the documentation of existing microservices’ API contracts or new microservices.
• Participate in reviewing existing microservices’ scalability and performance, help identify bottlenecks and resolve them.
• Actively participate in team discussions to drive problem-solving.
• Work closely with Team Leads to help break down high-level requirements to technical requirements.
• Write and maintain test cases with the right approach needed to ensure good coverage and quality.
• Build, maintain, and drive monitoring for critical transactions.
• Participate as active Agile team members to drive great ideas or features to delight our customers and help achieve business objectives.

Mandatory Requirements

• Min 4-5 years experience in developing Backend / Full Stack applications
• Experience or knowledge in Golang is a Plus Point
• Knowledgeable and experienced in building Service Oriented Architecture based application
• Experience with high traffic and scalable applications
• Great understanding of the data structures and algorithms
• Strong experience building applications using microservice architecture
• Proficient understanding of source code management using git
• Familiarity with continuous integration/deployment tools
• Must be a team player, take full ownership of the work, empathetic and open-minded
• Experienced in working in an Agile setup
• Be customer-centric and work closely with UX, operations, and business to improve the customer journey
• Expertise in debugging & troubleshooting microservice applications

NTUC Enterprise Co-operative Limited is the holding entity and single largest shareholder of the NTUC group of Social Enterprises. We aim to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

We are spreading our team of passionate and dedicated folks into different social enterprises such as NTUC Fairprice Group, NTUC First Campus, NTUC Health, and others! They contribute to our social purpose through technology. We are here to create impactful technologies!

Duties and Responsibilities

• Design, build, deploy, and manage backend / full stack services to solve complex problems.
• Design, build and maintain efficient, reusable, and reliable solutions.
• Design and or drive the documentation of existing microservices’ API contracts or new microservices.
• Participate in reviewing existing microservices’ scalability and performance, help identify bottlenecks and resolve them.
• Actively participate in team discussions to drive problem-solving.
• Work closely with Team Leads to help break down high-level requirements to technical requirements.
• Write and maintain test cases with the right approach needed to ensure good coverage and quality.
• Build, maintain, and drive monitoring for critical transactions.
• Participate as active Agile team members to drive great ideas or features to delight our customers and help achieve business objectives.

Mandatory Requirements

• Min 4-5 years experience in developing Backend / Full Stack applications
• Experience or knowledge in Golang is a Plus Point
• Knowledgeable and experienced in building Service Oriented Architecture based application
• Experience with high traffic and scalable applications
• Great understanding of the data structures and algorithms
• Strong experience building applications using microservice architecture
• Proficient understanding of source code management using git
• Familiarity with continuous integration/deployment tools
• Must be a team player, take full ownership of the work, empathetic and open-minded
• Experienced in working in an Agile setup
• Be customer-centric and work closely with UX, operations, and business to improve the customer journey
• Expertise in debugging & troubleshooting microservice applications