Total 113 job vacancies by Millennium & Copthorne International Limited

OVERALL

• Assist the Vice President of Operational Finance (Asia and North America) in providing leadership for the region’s accounting and reporting and financial planning and analysis in the Singapore office.
• The Director of Operational Finance, Asia works closely with Vice President of Operational Finance (Asia and North America) and Group Finance to ensure that the Asia finance function as a whole is working smoothly, to support the business and meet reporting requirements and key stakeholders’ expectations
• Have a business-partnering role, working closely with the region’s operations teams to identify areas of growth and change.
• Participate in corporate planning with senior management to support business goals and objectives.
• Contribute to financial planning, budgeting, forecasting, cash flow, working capital analysis, credit control and asset management.
• Furnish management reports, and other business reports for management discussion and decisions, and for board purposes.
• Track and review the business financial performance. Highlight key variances to senior management.
• Monitor and control expenses, including implementing cost savings and productivity measures.
• Supervise in enforcing financial controls and conducting cost audits at the hotel level.
• Review and assess the adequacy of financial and internal controls of all business units to ensure compliance with Group policies. Follow up with hotels on the implementation of internal and external audit points.
• Review and streamline the work flow process of the accounting and finance functions.
• Monitor the capital expenditure approval process.
• Take initiatives in implementing process enhancements and innovations.

GROUP ACCOUNTING AND REPORTING

• Responsible for the integrity of the Asia hotels’ balance sheet, cash flow and working capital.
• Ownership and timely communication of Group reporting requirements.
• Ensure consistency of local unit compliance with appropriate group accounting standards and Group reporting instructions
• Resolve one-off accounting and audit issues.

GROUP FINANCIAL PLANNING & ANALYSIS

• Responsible for the collation of annual budget, and monthly forecasting – liaising and challenging local teams as to the accuracy and validity of the forecasts.
• Responsible for collating region-wide hotels’ reports for monthly management reporting.
• Production and analysis of KPIs, at regional and hotel level basis, on a regular basis.
• The understanding of historic trading numbers, identifying underlying patterns, and ensuring that forecasts are appropriately reflective.
• Prepare management reporting papers on trading performance, as well as revised forecasts.

REQUIREMENT

• Experience in hotel operational finance is essential and experience as hotel FC is critical
• Multi-site experience
• Be able to guide and provide training to new hotel FCs and knowledge of local legislation and practices is preferred
• Good inter-personal skill and a team leader.
• Be able to travel on request and as required by the role.
• Must be a qualified accountant from a recognised accounting body with at least 10 years of post- qualification experience.

Job Description

• Respond and attend to guest repair requests
• To oversee the implementation of preventive management and repair schedules of all hotel machinery, equipment and facilities and update daily routine check list
• Assist supervisor in the day-to-day operation of the department
• Supervise and delegate work promptly to the Maintenance crew and ensure that work is properly done and updated on progress work
• Participate in fire-fighting and safety exercise
• Preventive maintenance scheduling
• Inventory of spare parts, tools and expendables
• Filling of building drawing and specification
• Maintenance budgeting and planning
• On the job training to new staff (air-con, chiller plant, electrical, kitchen equipment)
• Communicate with guests/customers to resolve maintenance issues
• Follow all company and safety and security policies and procedures

Requirements

• NITEC in Mechanical/ Electrical or M&E Engineering
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Minimum of 1 year experience working in engineering or similar capacity preferably in a Hotel environment or in commercial building
• Able to work multi skill and assist to preventive maintenance painting and plumbing.

Dim Sum Chef

• To work closely with the team on day-to-day operation.
• To be responsible for the total quality of food prepared.
• To match volume of food prepared in accordance with business thereby prevents food wastage and keeps food cost within budget.
• To be responsible for the cleanliness, hygiene and tidiness of the kitchen with staff under his care observing strict rules of personal hygiene as stipulated by the National Environment Agency and in compliance with FSMS standards.
• To achieve a high standard of food quality which meets the expectations of hotel guests
• To ensure that all kitchen equipment are kept in good working conditions and that they are serviced in accordance with suppliers’ recommendations thereby protecting their long term investment value.
• To ensure that the kitchens are in a neat and clean condition thereby posing no safety threat to kitchen staff.

Requirements:

• Minimum 3 - 5 years with relevant experiences in Chinese Restaurant.
• Sound product knowledge of Cantonese dim sum cuisine.
• WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Able to work on rotating shifts, weekends and public holidays.
• Service-oriented and a team player.

Reporting to the Master Chef, you will :-

• To work closely with the team and Mater Chef on day-to-day operation.
• To practice innovation and creativity by constantly introducing new creations and presentations of the dim sum.
• Maintain all costs within budget.
• To be responsible for the total quality of food prepared.
• To match volume of food prepared in accordance with business thereby prevents food wastage and keeps food cost within budget.
• Maintains a high level of cleanliness and hygiene in all areas under his/her control
• To ensure that the kitchens are in a neat and clean condition thereby posing no safety threat to kitchen staff.
• To be responsible for the cleanliness, hygiene and tidiness of the kitchen with staff under his care observing strict rules of personal hygiene as stipulated by the National Environment Agency and in compliance with FSMS standards.
• To achieve a high standard of food quality which meets the expectations of hotel guests
• Develops the professional ability of his/her immediate subordinates.
• To ensure that all kitchen equipment are kept in good working conditions and that they are serviced in accordance with suppliers’ recommendations thereby protecting their long term investment value.

Requirements

• Minimum 3 - 5 years with relevant experiences in Chinese Restaurant
• Sound product knowledge of Cantonese dim sum cuisine
• WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Able to work on rotating shifts, weekends and public holidays
• Service-oriented and a team player

1. Implement operating procedures & service standards for front office operations
2. Monitor front office operations to ensure adherence to organisational standards & procedures
3. Review manpower allocation for front office operations
4. Monitor room inventory levels & reconcile discrepancies
5. Manage team's service performance in response to guests' needs & requests to ensure guest satisfaction
6. Interact with guests to gather feedback on service quality
7. Operationalise compliance management on data protection regulations & organisational security procedures for guest registration & credit & cash transactions
8. Manage loss & risk prevention policies and procedures to minimise loss and risk in business operations
9. Review operations reports & statistics to monitor & report departmental performance
10. Manage cost control to keep departmental operating expenses within budget

Requirements

• Minimum 3 years relevant experience
• Possesses exceptional interpersonal & communication skills & is able to interact with culturally diverse guests
• Has strong organisational skills & is able to deliver consistent quality guest service in a fast-paced environment
• Works on shifts, including weekends & public holidays

Assistant Manager (F&B)

Reporting to the F&B Operations Manager, the incumbent shall be responsible to:-

• Assist the respective outlet managers in the efficient running of the daily operations of the outlet.
• Ensure standards of service and operating procedures are in compliance with the Hotel’s policies and procedures.
• Maximize revenue and minimize costs in accordance to the budget.
• Ensure maximum guest’s satisfaction pertaining to food and services.
• Supervise and monitor the daily job performance of the team members.

Requirements:-

• The incumbent is expected to have a track record of at least 2 years of work experience in a similar capacity
• You need to be service oriented, energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills
• You should also be adaptable, determined and be someone who wants to be on a fast paced environment that promotes changes and drive for achievements
• Able to perform rotating work shifts on weekends and public holidays

Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position:

Restaurant Operations Executive

Reporting to the Restaurant Operations Manager, the incumbent shall be responsible to:

• Assist in the supervision of the daily operations of the restaurant.
• Ensure all team members in the restaurants are familiar with the restaurant’s menu and service procedures.
• Establish rapport with guests and extend them with the optimum service possible.
• Recommend guest on our restaurant menu or offer alternatives.
• Manage guest relations and handle feedback concerning food and services.
• Assist Restaurant Operations Manager with necessary administrative duties

Job Requirements

• At least 1-2 years of relevant experience in a similar capacity.
• Service oriented team player with excellent interpersonal and communication skills.
• Able to multi-task and work under pressure in a fast pace environment.
• Able to perform rotating work shifts including split shifts on weekends and public holidays.

The Orchard Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: -

Mixologist

Reporting to the Beverage Manager, the incumbent shall be responsible to: -

• Prepare alcoholic or non-alcoholic beverages
• Develop beverage menu and recipe cards for alcohol and non-alcohol beverages
• Restock and replenishes bar supplies
• Ensure proper ordering, daily inventory and the monthly stock count is performed
• Provide support and work closely with team members
• Assist in the efficiency and cost-effective functioning of the outlet
• Attain and exceed the pre-determined budgeted revenue for the department through the provision of efficient service and aggressive up-selling
• Ensure the quality standards are maintained during peak times of business in the department
• Correct revenue charging and appropriation for department via the P.O.S. machine. This encompasses control of guest checks, voids, new item input and closing reports
• Assess the needs and preference of guests and suggest recommendations
• Propose operation changes and improvements that will increase potential profit and decrease loss to the Food and Beverage Department
• Ensure standards of health, safety, cleanliness and hygiene are maintained in all areas of outlet area through regular inspection and coaching
• Any other duties as required Beverage Manager

Requirements

• At least 1 to 2 years of work experience in a similar capacity in the hotel industry.
• Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills.
• Adaptable, determined and someone who wants to be on a fast-paced environment that promotes changes and drive for achievements.
• Possess superior negotiation skills and a Will-to-Win mindset.

• To perform mise en place prior to operations and ensure cleanliness and neatness of work areas.
• To perform buffet personnel duties, and runner duties whenever assigned.
• Follow daily checklists for cleaning and stocking the restaurant.
• Serve guests order promptly and according to the quality operating procedures.
• Be aware of all daily soups, specials and drinks of the day.
• To inform all “86” items immediately to the captain.
• Be knowledgeable of all menu items, garnishes, condiments, accompaniment and preparation method and correct settings.
• Check food & beverage before serving it to guests.
• Ensure all orders are accurately communicated to captain.
• Handle all equipment carefully.
• To anticipate guests’ needs and know regular guests special requirements / preferences and to follow up with guests regularly for any additional orders or requests.
• Any other duties may be assigned from time to time.

• Minimum GCE ‘N’ or ‘O’ level
• WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Experience in a in Food & Beverage/Hotel industry will be an added advantage
• Excellent service attitude
• Able to work in a fast pace environment
• Willing to perform shift duties (including weekends and public holidays)

SUMMARY:

1. Consistently executing sales activities to achieve positive market share and brand equity that maximise growth and expands our client base.

2. Manage and lead hotel sales associates and support resources, if assigned to do so.

3. Interact closely with all other hotel departments.

RESPONSIBILITIES:

Quality

• Respond completely and quickly to customers’ inquiries.
• Practice professional account qualification on a consistent basis (i.e., determine customer objective, measure budget needs, date flexibility, space requirement, competitive information).
• Practice basic telephone, video call, email, text etiquette that consistently makes customer feel welcome
• Maximise and achieve all sales personal productivity by following a system of weekly and monthly action plans which are reviewed by the Director of Business Development.
• Create excellent guest and client relationships through attention to detail, follow through with a personalised touch and empathy for customer perceptions and needs.

Team Associates

• Respect the contributions to team success.
• Possess a commitment to the quality of all departmental records (i.e., customer database) which impacts the workload of support associates.
• Handle small administrative tasks on your own (ie., sanning, photocopying) where possible.
• Co-ordinate office coverage.
• Provide clear directions which simplify the role of support associates.

Quality

• Respond completely and quickly to customers’ inquiries.
• Practice professional account qualification on a consistent basis (i.e., determine customer objective, measure budget needs, date flexibility, space requirement, competitive information).
• Practice basic telephone, video call, email, text etiquette that consistently makes customer feel welcome
• Maximise and achieve all sales personal productivity by following a system of weekly and monthly action plans which are reviewed by the Director of Business Development.
• Create excellent guest and client relationships through attention to detail, follow through with a personalised touch and empathy for customer perceptions and needs.

Team Associates

• Respect the contributions to team success.
• Possess a commitment to the quality of all departmental records (i.e., customer database) which impacts the workload of support associates.
• Handle small administrative tasks on your own (ie., scanning, photocopying) where possible.
• Co-ordinate office coverage.
• Provide clear directions which simplify the role of support associates.

Initiatives

• Emphasise of teamwork in all decision-making; always look for volunteer opportunities that aid a team associate. Achievement of overall hotel goals supersedes individual concerns.
• Follow hotel performance and short-term forecasts to find weak periods and identify customers who need those periods.
• Identify business trends and marketing opportunities that can improve hotel performance to Director of Business Development

Documents to Know

• Sales Plan
• Employee Handbook
• Individual and Team Revenue Goals
• Daily arrivals, cancellations and no-show reports, VIP arrivals, forecasts and monthly action plan.

Educational Process

• Attend new associate orientation.
• Actively participate in all departmental educational activities.
• Conduct educational seminars as assigned by the Director of Business Development
• Look for and recommend outside training opportunities to the Director of Business Development.

Information Obligations

• Precise, clear, timely communications, special reports or events as may be required by the Director of Business Development.
• Communicate customer feedback on our services and facilities to Department Heads when appropriate and using correct protocol.
• Identify associates who require further education or counselling to Department Heads when appropriate and using correct protocol.

Co-ordination and Co-operation

• Actively assist the Credit Department in follow-up of overdue accounts (or other departments who request our assistance in serving a sales client).
• Support overall hotel goals through participation in sales meetings, associate outings, recreational activities and in settling an outstanding personal example for other hotel associates to follow.
• Support Hotel’s overall sales goals through co-operation and co-ordination with Regional Sales Offices, National Sales Office and sister hotels.

Special Order/Duties

• Support the development of the annual Business Plan and Hotel Budget and Sales Plan as requested by the Director of Business Development.
• Participate in the sales meeting by updating business pick-up generated for the week.
• Attend tradeshows, travel functions, major business functions or as required by the Director of Business Development.
• Accomplish and meet targeted Room Revenue as agreed for the year.
• Co-operate and accept other assignments the Director of Business Development may deem necessary to assign as and when required from time to time.
• College degree and/or related experience preferred.

REQUIREMENTS:

• College degree and/or related experience preferre
• English language spoken and written generally required
• Provide hotel space and services to meet the customer’s objective in order to maximise room, food & beverage revenue at maximum profit
• Professionally handle customers’ inquiries on a timely basis.
• Actively promote and participate in hotel site inspections and in-house client entertainment.
• Have a complete knowledge of hotel facilities and services and the ability to use this knowledge in selling against our competitors.
• Write correspondence that sells, documents clearly and has personality.
• Continuously solicit for new business that expands our client base using action plans focused on the market segment identified in the annual business and sales plan.
• Support the basic administrative system of the Sales Department (i.e., records, account distribution, file organisation, contractual standards, follow-up tentative bookings and rooming lists).
• Be aware of current events which impact our marketplace.
• Lead and actively participate in departmental meetings.
• Plan, execute and follow-up on sales trip, if any.
• Know and follow all hotel policies as described in the Employee Handbook and other documents.

Experience:

• Provide hotel space and services to meet the customers' objective in order to maximise rooms, food & beverage revenue at maximum profit
• Professionally handle customers' inquiries on a timely basis
• Actively promote and participate in hotel site inspections and in-house client entertainment
• Have a complete knowledge of hotel facilities and services and the ability to use this knowledge in selling against our competitors
• Write correspondence that sells, documents clearly and has personality
• Continuously solicit for new business that expands our client based using action plans focused on the market segment identified in the annual business and sales plan
• Support the basic administrative system of the sales department(ie records, account distribution, file organisation, contractual standards, follow-up tentative bookings and rooming list)

COMPETENCIES:

• Ability to hold one’s opinion in a group environment
• Communication skills (written/verbal)
• Ability to present ideas/large volumes of information in a clear/concise manner
• Confidence, ability to perform well under pressure
• Ability to negotiate and create win-win situations
• Ability to analyse and interpret basic financial/market data
• Organisational and time management skills
• Analytical and numerical skills
• Business acumen
• Professionalism
• Initiative
• Rapport Building and Team Player

1. Plan resources & allocate work assignments to team members
2. Organise work activities for shift commencement & completion
3. Supervise work performance to ensure cleaning & maintenance are carried out in accordance with organisational procedures & standards
4. Resolve guests' concerns & feedback
5. Propose improvements to enhance operational efficiency & guest experience
6. Implement innovation, improvement & sustainability plans for continuous improvement
7. Monitor team's compliance with organisational & regulatory requirements on hygiene & workplace safety & health
8. Identify & monitor signs of potential security threats for appropriate follow-up
9. Generate & interpret operations reports for management reporting
10. Provide coaching & feedback to improve team performance

Requirements

• Minimum 2 years relevant experience
• Individual with strong communication & problem-solving skills
• Works well under pressure in a fast-paced environment
• Works on shifts, including on weekends & public holidays
• Able to meet the physical demands of the job, he has to be physically fit to lift heavy loads such as mattresses

• Manage the Fire Command Centre and Security Checkpoint
• Access control
• Manage the Security Control Room CCTV surveillance duties
• Responsible on the car park operations in the hotel
• Patrol duties at all areas in the hotel
• Lobby duties for crime prevention surveillance
• Responsible on various locking system in the hotel premises
• Responsible in Fire and Workplace safety

· Ensure all function rooms are fully set not just only in accordance to requirements/instructions as stated in Banquet Event Order but to be responsible for the smooth running of functions to ensure guest stratification

· Supervise subordinates effectively so that guest’s satisfaction is achieved and disciplines subordinates whatever necessary

· Coordinate relevant functional details as well as guests’ requirements and delegate respective duties to subordinates to ensure guests’ requirements are being met

· Coordinate individual functions with respective Sales Manager

· Plan and coordinate all relevant details of individual events from the information available on the Banquet Event Order with subordinates and department concerned

· Administrate post function report after end of function and to identify the problems and suggest solutions to Director of Banquet Operations Manager when appropriates

• Responsible for the timely collection of outstanding debts. Ensure debts is being payment within the credit term
• Proactively build and foster strong relationship with internal and external customers on the outstanding accounts
• Investigate and resolve discrepancies relating to non-payment of invoices
• Prepare and sending monthly statements of account and reminder letter to customers
• Monthly credit meeting including reviewing the pending account and no show account, highlight to Management for disputes / problematic accounts
• Report and alert any exceptional and problematic customers and apply appropriate actions to minimize bad debts
• Prepare monthly AR reconcile, credit card commission, TA commission and shipping commission etc on timely and accurately basic
• Perform credit evaluation and analysis for new customers and including quarterly credit review for existing customer
• Any other ad-hoc assignments assigned by management

Position Summary

The Senior Sales Manager is responsible for assisting with selling guestrooms, meeting rooms and additional services to companies or groups as needed.

Responsibilities

• Involvement with credit meeting, business travel and tradeshows
• Develop New accounts
• Handle Travel Agents (Inbound & Outbound Market)
• Consolidate and update competitor information and market trends
• Responsible for assisting with selling guestrooms, meeting rooms and additional services as required.
• Duties may include conducting site inspections, soliciting and generating new and repeat business
• Maintaining organization of office files and reports and preparing written correspondence
• Responsibilities also include working with operations staff to ensure a high level of customer satisfaction
• Providing mentoring and training of junior staff
• Leverages other Sales Office resources and administrative/support staff to achieve personal and team related revenue goals
• Market analysis and implementing a sales & marketing strategy for the purpose of seeking out new business through various industries
• Analyze and research potential business opportunities from competitor Hotels and create a prospect list for targeting

To actively convert customer enquiries into confirmed sales to develop future and repeat business contributing to the profitability of Hotel