Total 13 job vacancies by MicroStrategy

Job Description

Understand a customer’s goals and challenges through successful discovery to effectively position the MicroStrategy platform in a way that differentiates us from the competition and brings clarity to where we can add value in a customer’s architecture.
Scope, build, and present custom demos and presentations that address key business value for our prospects.
Take technical ownership of the sales opportunity, respond to objections and can manage most aspects of the sales cycle with little assistance.
Handle multiple customer engagements simultaneously.
Research, scope and respond to customer RFIs and RFPs and take initiative in sharing results with all team members.
Supports Partners and engages with Partners of MicroStrategy to identify and define joint opportunities. The individual will provide functional and technical advice, sales training and other in-person support to Partners on an as-needed basis.
Advance the product knowledge of MicroStrategy partners through education, training, skills transfer, and best practices.
Stay up to date with our demo content and product positioning and be an early adopter of incorporating these changes into our product positioning.
Confidently present and articulate the business value of the MicroStrategy platform at all levels of the customer’s organization.
Have a natural passion for new technology, be innovative, and create new solutions with out-of-the-box thinking
Support pipeline generation with marketing events, content, onsite MicroStrategy days, etc.
Constantly learn and develop expertise in MicroStrategy software through product training classes and unsupervised work assignments. Uses this experience and knowledge to develop expertise in MicroStrategy software including new releases.

Qualifications
Atleast 5 yrs of Strong experience in a comparable Sales Engineer (Pre-sales) position, supporting sales cycles selling Business Intelligence or other high-value business solutions.
Experience with BI tools (e.g., MicroStrategy, Tableau, PowerBI, Qlik, SAP Analytics Cloud, Quicksight, Business Objects, Cognos, Looker)
General knowledge of AI and prompt engineering
General knowledge of the BI and analytics market
Specific experience with MicroStrategy a major plus
Experience with data modeling, data warehousing, data engineering, data integration
Proficient with SQL
Understanding of relational databases (e.g., Snowflake, Google Big Query, Databricks, Redshift, Synapse), data warehousing, ETL, web services, SaaS technologies, etc.
SaaS and Cloud based selling with the main Hyperscalers (AWS, GCP, Azure)
Ability to present a complete Data + Analytics Architecture to a technical customer representative.
Training in value-based selling (MEDDPICC, Force Management, Demo to Win, etc.)
Demonstrated sales success.
Strong verbal and written communication skills with a focus on requirement gathering, positioning, and business value identification.
Ability to work as part of a cross-functional team.
Superior presentation and demonstration skills
Self-starter, flexible, and self-motivated
Highly driven individual with an execution focuses and a strong sense of urgency.
Interested in new technology and staying on top of market trends.
Enjoys the competition and winning new business.

Additional Information
MicroStrategy is committed to building a diverse and inclusive work environment and is proud to be an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other legally protected basis.

• Develop eLearning based on existing class content. Requires knowledge of how to adjust content so that it suits eLearning format, without losing quality, accuracy, and value of the content organization and exercises.
• Include simulations, voiceovers, quizzes, and other interactive elements; requires knowledge of existing features in eLearning development software, as well as an interest in learning about, testing, and establishing state-of-the-industry new features that help users learn.
• Create appropriate images when existing images don’t match a simulation; requires ability to quickly get up to speed on standard MicroStrategy software user procedures.
• Troubleshoot and resolve straightforward issues in Adobe Learning Manager platform. Requires ability to learn quickly about Learning Management Systems (LMS).
• Create videos and troubleshoot video issues.
• Work within a team, with a strong ability to take ownership and complete tasks independently, while keeping teammates and wider impact of tasks in mind and communicating appropriate information regularly.

Qualifications:

• Minimum BA/BS.
• 2+ years’ experience in instructional design or curriculum design.
• Intermediate to advanced computer skills for Microsoft Office, Adobe Suite.
• Intermediate to advanced experience working with authoring and design tools for online learning: Articulate Storyline, Adobe Captivate or similar is a must.
• Basic to intermediate experience with graphics design and multimedia tools: Photoshop, Premiere, Illustrator, Camtasia.
• Experience researching and analyzing information from a variety of sources.
• Success with troubleshooting technical issues related to the above software and outputs.
• Strong English verbal and written communication skills, and strong attention to detail.
• Ability to react quickly to a fast paced, changing work environment. Strong time-management and organizational skills, and ability to work under tight deadlines.
• Creativity, proactive and can-do attitude, high autonomy.

We welcome:

• Experience with formal instructional design methods and knowledge of adult learning theory.
• Ability to customize and adjust content to meet learner needs.
• Ability to independently manage several projects simultaneously.
• Previous experience with Learning Management System (LMS) administration, publishing, and reporting functions.

Ideal candidates will be located in Nagpur or within commutable distance, however remote candidates will be considered. 

Your Focus: 

• Support the detection, monitoring and tracking of security vulnerabilities at the application, database, server, workstation and OS levels. 

• Support AWS, Azure, and Google cloud operations in securing the public cloud environments. 

• Configure and troubleshoot IAM policies, Security Groups, Service Control Policies, Role based access control, and Managed Service Identities. 

• Tune-in and configure SIEM performance and events data quality to maximize log correlation efficiency. 

• Configure Security Orchestration, Automation, and Response (SOAR) tools, scripts, events, and playbooks. 

• Expertise in shell scripting and other programming languages, such as Python and Power Shell. 

• Proficiency in understanding and using regular expressions (regex). 

• Solid understanding of REST/SOAP/WSDL/XML (Web Services), HTTP Request Methods. 

• Work closely with the compliance team to identify, document and implement various security controls related to NIST, FedRAMP, HiTRUST, and ISO 27001Guide the network and operations teams in implementing security best practices. 

• Work with network, and systems engineering teams to promote automation, automated monitoring and administration functionality. 

• Implement, and support security solutions including but not limited to Intrusion Detection/Prevention, Log Management, Data Loss Prevention, Vulnerability Management, Web Content Filtering, Web Application Vulnerability analysis and Configuration Management. 

• Develop operational best practice procedural documentation for security operations staff. 

• Lead the development and documentation of various systems, policies, procedures, and customer deliverables. 

• Research new products and make appropriate recommendations. 

• Develop detailed project plans, tasks, timelines and provide verbal and written status reports as needed. 

• Conduct on-going security assessments, document, track and drive remediation activities to completion. 

• Provide on-call support as needed. 

Required Experience and Skills: 

•  Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus.  

You should also bring the following:  

• Able to work core hours of 12:00pm and 9:00pm IST. 

• Bachelor’s degree in Computer Science, Engineering or related field. 

• Minimum 5 years of experience supporting enterprise level environments. 

• Must have a good understanding of the following: Log correlation, SIEM technologies (AlertLogic, ArcSight, Q1 Radar, Log Rhythm, Splunk, etc.), IDS/IPS technologies, Vulnerability Scanners (Nessus, Qualys, etc.) and other related technologies. 

• Understanding of common web application vulnerabilities and familiarity with using web application scanning tools such as Burp Suite, ZAP Proxy, Acunetix, etc. 

• Understanding of cloud solutions and cloud security best practices in environments such as AWS and Azure. 

• Solid understanding of compliance requirements and standards such as PCI-DSS, HIPAA, HiTRUST, ISO 27001, SOX, FedRAMP and etc. 

• Demonstrate proficiency in one or more of the following operating systems: Linux, Windows, or Mac OS. 

• Working knowledge of firewall and web filtering technologies. 

• Experiences practicing ITIL framework-based processes such as Change, Problem, and Incident management in an enterprise environment. 

• Excellent verbal and written communication, presentation, and interpersonal skills. 

• Proven ability to define, document and support systems, policies, and procedures. 

• Excellent analytical, problem solving and troubleshooting skills. 

• Good knowledge and experience designing network, system and application security architectures. 

• Ability to efficiently handle multiple projects with shifting priorities. 

• Demonstrated ability to anticipate and mitigate risks as well as define architectural solutions. 

Job Description

Role 

Cloud Systems Engineers are responsible for providing support to customers for MicroStrategy Cloud environments and applications.  This person dedicates his/her time to resolving customer issues, executing system administration tasks and further growing their MicroStrategy Cloud and Product knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others. 

Ideal candidates will be located in Nagpur or within commutable distance.

Responsibilities 

• Provide support for MicroStrategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies  

• Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development, and production system maintenance 

• Use your strong communication skills to work with MicroStrategy customers to resolve application and infrastructure situations as they arise 

• Perform day to day management of the MicroStrategy Cloud infrastructure including alert monitoring/remediation, change management, incident troubleshooting and resolution. 

• Participate in scheduled and emergency infrastructure maintenance activities 

• Collaborate and communicate effectively with peers, internal application and software development teams 

• Maintain high quality documentation for all related tasks 

• Work in a strong team environment 

Qualifications 

• Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST. 

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 

• Knowledge of Python, REST API, Java, SQL, HTML, or XML/XSL technologies 

• Experience with RedHat, Amazon Linux, and Windows 

• Minimum of 3 years of IT customer service experience / strong customer focus 

• Minimum of 2 years of experience working with cloud technologies on AWS/Azure 

• Strong analytical and troubleshooting skills and experience 

• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 

• Excellent oral and written English communication skills 

Preferred 

• Cloud Certifications (AWS, Azure, Google Cloud) 

• Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

Role 

Cloud Support Engineers are responsible for providing technical support for a set of MicroStrategy Products.  This person dedicates his/her time to resolving customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product Knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others. 

Ideal candidates will be located in Nagpur or within commutable distance and willing to work 6:30 PM to 3:30 AM IST (US Hours)

Responsibilities 

• Provide support for MicroStrategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies 
• Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance 
• Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities 
• Collaborate and communicate effectively with peers, internal application and software development teams 
• Prioritize and communicate product defects and enhancements to development teams 

• Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums 
• Enhance personal and professional growth by participating in Internal Development Programs 
• Work in a strong team environment 

Qualifications 

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 

• Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies 
• Windows/Linux system administration knowledge 
• Minimum of 2 years of IT customer service experience / strong customer focus 
• Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 
• Able to support MicroStrategy customers during their working hours between 9am and 6pm ET (US Time). 

• Strong analytical and troubleshooting skills and experience 
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 
• Excellent oral and written English communication skills 

Preferred 

• Cloud Certifications (AWS, Azure, Google Cloud) 

Additional Information

·       The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder

MicroStrategy’s Sales Engineers (Pre-sales Consultants) have a key role in the ASEAN Region. As Pre-sales experts, our Sales Engineers are accomplished at dealing directly with clients, along with international colleagues, to help secure results for a global, market leading listed company (NASDAQ: MSTR). Our Sales Engineers work closely with our Sales and Customer Success Management organizations to provide technical solutions for our prospective and existing customers, as well as with our Product and Consulting organizations to provide customer feedback and project handover. They are responsible for designing solutions that will address and resolve a customer's business issues, while evoking confidence in our technology platform and removing all technical objections in the sales cycle.

Our Sales Engineers work in tandem with our Account Executives to understand the customers’ goals and challenges to effectively position the value of the MicroStrategy platform. They will manage the technical aspects of the pre-sales engagement, customize demonstrations and respond to technical objections, RFIs and RFP all based on the goal to prove MicroStrategy can meet customer’s decision criteria.

Our Sales Engineers are one of the most interactive groups within the customer engagement lifecycle and help to drive pipelines by supporting marketing events, content, MicroStrategy days, etc. The successful candidate will have a consultative sales approach, and value the importance of teamwork. This position is critical to the success of our Sales organization in describing and showing how we provide cost-effective solutions that deliver business value to our customers. 

You will work with our Regional Partner Managers to understand and grow the enablement level of MicroStrategy’s Partners, as well as make sure that the key MicroStrategy Partners are supported in building their business with MicroStrategy.

Your Focus

• Understand a customer’s goals and challenges through successful discovery to effectively position the MicroStrategy platform in a way that differentiates us from the competition and brings clarity to where we can add value in a customer’s architecture.

• Scope, build, and present custom demos and presentations that address key business value for our prospects.

• Take technical ownership of the sales opportunity, respond to objections and can manage most aspects of the sales cycle with little assistance.

• Handle multiple customer engagements simultaneously.

• Research, scope and respond to customer RFIs and RFPs and take initiative in sharing results with all team members.

• Supports Partners and engages with Partners of MicroStrategy to identify and define joint opportunities. The individual will provide functional and technical advice, sales training and other in-person support to Partners on an as-needed basis.

• Advance the product knowledge of MicroStrategy partners through education, training, skills transfer, and best practices.

• Stay up to date with our demo content and product positioning and be an early adopter of incorporating these changes into our product positioning.

• Confidently present and articulate the business value of the MicroStrategy platform at all levels of the customer’s organization.

• Have a natural passion for new technology, be innovative, and create new solutions with out-of-the-box thinking

• Support pipeline generation with marketing events, content, onsite MicroStrategy days, etc.

• Constantly learn and develop expertise in MicroStrategy software through product training classes and unsupervised work assignments. Uses this experience and knowledge to develop expertise in MicroStrategy software including new releases.

MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

The Account Executive will prospect, identify, sell and maintain sales relationships within his/her assigned territory.   

This position requires interaction with other internal departments such as Inside Sales, Sales Engineering, Sales Operations, and Customer Success.

Join an elite team of Sales Professionals that sell Business Intelligence software products and services to new and existing clients!

Your focus:

• Sell MicroStrategy Business Intelligence software products and services to new and existing clients 

• Identify and properly qualify business opportunities 

• Present business solutions at the executive level 

• Lead negotiations and overcome objections for deal closure 

• Manage complex sales cycles and multiple engagements simultaneously 

• Work with sales consultants to discover, identify and meet customer requirements 

• Prepare accurate sales forecasts and sales cycle reporting 

• Provide project management to ensure the success of the potential or current clients 

• Leverage and enhance partner relationships to drive additional value and revenue

Job Description

MicroStrategy is on a quest to transform the enterprise SaaS landscape with AI-powered Business Intelligence solutions. To help bring this vision to life, we are looking for a Content Marketing Producer to join our growing marketing team. As the Content Marketing Producer, you’ll be responsible for developing and creating top of funnel content such as eBooks, articles, infographics, videos, webinar abstracts, social graphics, animations, gifs, etc, that are both engaging, educational and highly converting.  You’ll be responsible for managing and creating digital content that is written with SEO in mind, be it campaign landing pages or blog articles.  

The ideal candidate will be passionate about technology and have exceptional project management, people, creative and writing skills that will be used to create exceptional digital content experiences for our buyers. You will be both creative and analytical, testing new ideas, and reaching, engaging, and learning from our buyers to help connect our content strategy to actual revenue. You’ll be an integral part in developing our content strategy, processes and managing the overall content calendars.

This role will report to the Director, Digital Experiences based in the United States (EST).

Responsibilities:

• Own the ideation, writing, creative, delivery and metrics of digital and physical marketing assets used for top of funnel demand creation such as: SEO optimized blogs, emails, landing pages, ads, video content, social media and more!  
• Collaborates cross-functionally with stakeholders and subject matter experts in writing, editing/proofing relevant, engaging, value-added demand creation content.
• Plan and produce content based on understanding target audiences, buyer journeys, and persona for various content formats and channels.
• Actively work with cross-functional, internal teams to remain informed of the current customer pulse, influencing content objectives, themes and formats.
• Assist with organizational requirements essential to maintaining an aggressive campaign marketing plan, including balancing and prioritizing short-term and long-term marketing initiatives and workflows.
• Collaborate with graphic designers, videographers, copywriters, editors and external agencies to guide the production of all demand creation content.
• Work with brand and communications teams to ensure each piece of content aligns with the the MicroStrategy brand, message and tone.
• Work with the campaign team to establish metrics for demand creation such as email open rates, click-through rates, web traffic, and conversions to further refine and optimize the content strategy through the buyer’s journey.
• Conduct market research on technical and industry topics to incorporate third-party validation and data points into content.
• Perform regular content audits to ensure continued relevancy and identify new opportunities for improvement.
• Repurpose existing assets to increase the content’s value to the business.

Skills:

• Excellent spoken and written English language skills.
• Excellent writing and research skills with attention to detail.
• Highly organized with strong project management skills.
• Able to produce a variety of content under tight deadlines.
• Outstanding writing skills in a variety of styles: promotional, educational, editorial, business communications, etc.
• A robust understanding of writing for SEO for the web as well as lead generation campaigns, such as PPC, email promotions.
• Minimum 3 years’ experience in B2B software technology companies
• Ability to collaborate effectively with peers in marketing ops, design, communications, branding, etc.
• Self-starter who takes initiative and brings new ideas to the table to develop engaging and impactful content
• Experience creating and implementing content processes (think start-up environment)
• Strong attention to detail and editorial governance policies

• Excellent consulting, writing, proofing, editing (photo/video/text), presentation, and communication skills
• Self-motivated multi-tasker, and deadline-driven
• Comfortable communicating with upper management as you are external agencies to forge lasting and efficient business relationships, as well as working across all internal business units.

Software:

• Hootsuite, Sprinklr or other social listening tool experience preferred
• Marketo or other marketing automation tool desired
• Adobe Creative Suite: Photoshop, Illustrator, InDesign, Canva and Figma preferred
• HTML, CSS, desired, but not required.

Qualifications:

• Bachelor's degree in design, marketing, communications or journalism is preferred.
• 7+ years overall experience in marketing or related field
• Minimum 3 years’ experience in a content marketing role
• B2B Technology SaaS experience preferred.
• Excellent consulting, writing, proofing, editing (photo/video/text), presentation, and communication skills
• Knowledge of online marketing and a good understanding of major marketing channels
• Demonstrated ability to collaborate with stakeholders across the company and project manage internationally with remote teams.
• Available to work between 1:00pm and 9:30pm IST

MicroStrategy is on a quest to transform the enterprise SaaS landscape with AI-powered Business Intelligence solutions. To bring this vision to life, we are looking for an experienced and passionate Graphic Designer to join our creative and growing marketing team.  

As a key stakeholder in our digital transformation, you’ll shape the future of our design systems and play a key role in curating visual storytelling that engages and inspires our buyers. You’re a skilled professional who can take conceptual ideas and create visual representations for digital media and prints while collaborating with our internal design, brand, and marketing teams to meet deadlines. 

An ideal candidate is one with expert knowledge of the latest design software, a team player, and an excellent communicator who would be able to take directions from written or spoken ideas and translate them into captivating designs that connect with our buyers. If you find yourself efficient in bringing ideas to life with visual impact, we look forward to meeting you.  

This role will report to the Creative Director, based in Warsaw, Poland. 

Responsibilities 

• Designs print and digital products including digital graphics, event materials, corporate collateral, presentation materials/templates as well as illustrative materials like iconography using the latest software to develop innovative digital and print experiences that meet the company’s business goals. 

• Understands the importance of integrated thinking across channels, products, and audiences while staying true to the brand guidelines. 

• Works with the Marketing Team to maintain and encourage adherence to the MicroStrategy brand and visual guidelines. 

• Continuously curates, grows, and updates our graphics library, including templates and core assets. 

• Helps to brainstorm creative ways MicroStrategy can raise its visibility with core audiences and grow website traffic, email subscribers, and social media followers. 

• Works with agency and internal stakeholders for proofs for printing or digital execution, reviewing proofs, and distributing to relevant internal clients. 

• Work both independently and collaboratively with the creative and brand team when required.  

• Schedule projects based on priority to balance the workload, which might include multiple simultaneous projects.  

• Study existing visuals, identify flaws, and create solutions to improve design capabilities.  

• Support brand standards and guidelines for physical and digital implementations  

• Performs other duties and projects as needed. 

• Able to work between 12:00pm and 9:00pm IST. 

Qualifications 

• Bachelor’s degree in graphic design or relevant discipline 

• Excellent spoken and written English language skills. 

• 5+ years’ experience in design (academic + professional)  

• Experience designing for the B2B sector for business buyers, ideally in the technology industry 

• Must have design experience with Figma and Adobe CC (Photoshop, Illustrator, InDesign) 

• Exceptional, innovative design skills to produce error-free work in a fast-paced environment. 

• Ability to communicate creative concepts & designs clearly and effectively to a variety of audiences (web, IT, product, marketing, executives, etc.) 

• Excellent communication and presentation skills  

• Time-management and multi-tasking skills for meeting deadlines 

• Proficiency in photography, video editing, and animation is a plus. 

• Must provide a portfolio of visually compelling samples demonstrating user-centered design and cohesive design systems. 

Additional Information

The recruitment process includes online assessments as a necessary first step (English, business, logic) which we send via email - please check your SPAM folder.

MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

The Senior Account Executive will prospect, identify, sell and maintain sales relationships within his/her assigned territory.   

This position requires interaction with other internal departments such as Inside Sales, Sales Engineering, Sales Operations, and Customer Success.

Join an elite team of Sales Professionals that sell Business Intelligence software products and services to new and existing clients!

Your focus:

• Sell MicroStrategy Business Intelligence software products and services to new and existing clients 
• Identify and properly qualify business opportunities 
• Present business solutions at the executive level 
• Lead negotiations and overcome objections for deal closure 
• Manage complex sales cycles and multiple engagements simultaneously 
• Work with sales consultants to discover, identify and meet customer requirements 
• Prepare accurate sales forecasts and sales cycle reporting 
• Provide project management to ensure the success of the potential or current clients 
• Leverage and enhance partner relationships to drive additional value and revenue

The Role:  As the Director of Enterprise Customer Success, you will lead and oversee a high-performing team of ~7 CSMs responsible for delivering exceptional value and ensuring the success of our enterprise-level customers. Your role is pivotal in fostering long-term customer relationships, driving customer retention and expansion, and aligning with the company's strategic objectives. You and your team will work closely with our clients to understand their business objectives, challenges, and requirements, and then collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of the MicroStrategy platform.   

This Director role is pivotal in driving customer satisfaction and revenue growth within the Enterprise customer segment. The successful candidate will have a strategic mindset, exceptional leadership skills, and a passion for ensuring customers achieve their desired outcomes with our products and services. 

Leadership and Team Management: 

• Lead, mentor, and inspire a team of Customer Success Managers (CSMs) and other customer-focused professionals. 
• Foster a culture of collaboration, accountability, and continuous improvement within the Customer Success team. 
• Provide coaching, training, and professional development opportunities for team members. 

Customer Success Strategy: 

• Develop and execute a comprehensive customer success strategy tailored to the enterprise segment, aligning with overall business goals. 
• Define clear customer success objectives, key performance indicators (KPIs), and targets for the team. 
• Continuously assess and refine strategies to maximize customer satisfaction and retention. 

Customer Engagement and Retention: 

• Build and nurture strong relationships with key enterprise customers, understanding their unique needs and challenges. 
• Identify opportunities for upselling and cross-selling additional products or services to existing customers. 
• Develop and implement strategies to reduce churn and increase customer lifetime value. 

Customer Advocacy: 

• Promote customer advocacy and gather customer testimonials, case studies, and referrals to support marketing and sales efforts. 
• Ensure that customer feedback is collected and utilized to improve products and services. 

Data Analytics and Reporting: 

• Utilize data and analytics to track customer success metrics and provide insights to leadership. 
• Prepare regular reports and dashboards to demonstrate the impact of the Customer Success team on revenue and customer satisfaction. 

Collaboration and Alignment: 

• Collaborate closely with Sales, Marketing, Product Development, and other cross-functional teams to ensure a unified approach to customer success. 
• Communicate effectively with executive leadership on the progress and challenges of the enterprise customer success efforts. 

Customer Onboarding and Training: 

• Oversee the onboarding process for enterprise customers, ensuring they receive the necessary training and support to realize value quickly. 
• Work with the Training and Enablement team to develop relevant training materials and resources. 

Budget Management: 

• Manage the budget for the enterprise Customer Success team, optimizing resource allocation to meet objectives. 

Qualifications

Required Experience and Skills: 

• 5+ years proven experience leading a customer success team 
• Bachelor's degree in business, marketing, or a related field (Master's degree preferred). 
• Proven experience in customer success leadership roles, preferably in a B2B SaaS or technology company. 
• Strong understanding of the enterprise customer segment and their unique needs. 
• Exceptional leadership and team management skills. 
• Excellent communication and interpersonal skills. 
• Data-driven with the ability to analyze and interpret customer success metrics. 
• Experience with customer success tools and CRM systems. 
• Ability to travel as needed to meet with customers or attend industry events. 
• Bachelor's degree in business, marketing, or a related field (or equivalent work experience). 

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Role

The Technical Account Manager (TAM) manages a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. This position is an integral part of MicroStrategy's long term relationship with its customers.  The efforts put forth by this person will directly impact the value realized and the ultimate success of the business relationship. Beyond direct interaction with our customers, TAM’s will work with internal MicroStrategy business units to ensure customer needs are being met in a timely manner. To succeed in this role, this person must have an intense focus on customer success with strong influence abilities. 

This role will be based in Nagpur. Some flexibility to work remotely available during first months of employment. Work during US hours.

Responsibilities 

• Develop strong customer relationships that enable MicroStrategy to become a trusted advisor to our customers 

• Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations 

• Develop strong technical understanding of all MicroStrategy products 

• Execute programs to ensure that MicroStrategy is fully aware of the customer's adoption level, value realization, and overall satisfaction with the technology solution(s) 

• Work with the product management and product development organization to channel client feedback and solutions into future releases of the product(s) 

• Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion 

• Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities 

• Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success 

Qualifications 

• Bachelor’s degree, preferably in a technical field (Information Systems or equivalent) 

• High level knowledge of enterprise IT organizational, business, and technical environments 

• Understanding of enterprise software implementation practices  

• Minimum of 3 years of IT customer service experience / strong customer focus 

• Minimum of 3 years of technical account management, engagement management, system implementation, technical support or system integration consulting experience 

• Minimum of 2 years of experience communicating with internal Senior Management and managing multiple, simultaneous, cross-functional work streams 

• Able to support MicroStrategy customers during US timezone i.e. 9 AM to 6 PM EST i.e. 6:30 PM to 3:30 AM IST.
• Willing to work from our Nagpur office.

• Enthusiastic personality and self-starter with an ability to identify areas for improvement 

• Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 

• Strong analytical skills, detail-oriented, persistent and not afraid to ask questions.  Able to analyze, implement and improve complex systems/processes 

• Excellent oral and written English communication skills 

• Willingness to travel; travel could be up to 10-25% depending on location of customers 

Preferred 

• AWS/Azure Cloud technology experience 

• MicroStrategy platform usage or administration experience 

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

• Work with Information Security leads to establish security awareness program to engage employees with various activities
• Develop and implement a communication strategy that includes messaging and social media content creation
• Acquire and maintain a detailed knowledge of the company’s policies, principles, and strategies, and keep up-to-date with relevant security developments.
• Adhere to the company’s communication style, ensuring the production of a high-quality and error-free information
• Support and evaluate results of communication campaigns with the team
• Build and maintain relationships with corporate marketing team and key internal stakeholders
• Organize and participate in IT Security planning sessions

Qualifications

• Undergraduate degree required; degrees and/or significant coursework in communications, information assurance, public relations, business, or related field is ideal
• 3-5 years of professional experience preferred
• Meticulous attention to detail
• Proven social media and communication expertise
• Content writing experience for all media platforms
• Proven documentation skills, including proficiency with the documentation and documentation maintenance for process workflow diagrams
• Familiarity with NIST 800-53, ISO 27001 and/or SOC2 is a plus
• Familiarity with relevant SOX, COBIT and/or ISO standards related to data security/IT operations and business continuity is a plus
• Strong work ethic; willingness to work additional hours to meet business need and coordinate with colleagues globally
• Strong interpersonal skills; ability to work successfully with both IT and non-IT colleagues
• Strong written and verbal communication skills
• Excellent attention to detail; ability to manage multiple work streams and correctly prioritize
• Able to work between 12:00pm and 9:00pm IST.

Additional Information

• The recruitment process includes online assessments as a necessary first step (English, logic, design) which we send via email - please check your SPAM folder.