Total 114 job vacancies by Marina Bay Sands Pte. Ltd.

At Marina Bay Sands, the QA Test Automation Engineer / Manager / Lead is responsible for planning, developing, reviewing and creating of automation plans and scripts. The automation tester possesses the necessary skills and experience to understand the applications and its interfaces. This position requires close collaboration with vendors, other Team Members and business stakeholders. The resource is responsible for developing the scripts, perform execute and capturing the output of the test automation runs.

The main tasks will include:

• Participate in various phases of Software Development Life Cycle (SDLC) for IT Projects and interface with various IT stakeholders such as 3rd party vendor suppliers, development team, business analysts, project managers and project stakeholders to discuss or perform testing activities
• Review requirements specifications and technical design documents to provide timely and meaningful feedback.
• Identify specific cases that should be automated and discuss them with manual QA engineers.
• Develop the best automation solutions based on the requirements.
• Collaborate with cross-functional teams to find ways on how automation can improve the workflow.
• Responsible for creating test plans or any other QA documents in accordance with the Company's requirements.
• Estimate, prioritize, plan, and coordinate testing activities.
• Conduct various tests for systems, networks, applications, databases, and software.
• Write precise and high-quality scripts that test product functionality automatically.
• Develop/maintain automation test scripts.
• Troubleshooting automation software and finalizing system procedures.
• Execute and manage automation test cases and results.
• Identify, record, document thoroughly and track bugs.
• Assist in the coordination of User Acceptance Testing.
• Adhere to IT Quality Control, SDLC, and Project Governance internal and regulatory (Sarbanes Oxley & Casino Regulatory Authority) guidelines, policies, and procedures.
• Perform any other ancillary tasks or works as and when requested and assigned by the Company.

For this role you need:

• Minimum of 5-8 years of experience in test automation, preferably UFT.
• Bachelor’s degree in computer science, software engineering, or a similar field.
• Demonstrate applicable knowledge on SDLC, testing methodologies, and frameworks and experience to pro-actively develop sound QA design, plan, solutions, and testing cases.
• Strong technical skills with hands on experience in programming with Java and/or VBScript.
• Excellent analytical skills to analyze and solve problems in a service-driven organization.
• Good interpersonal skills and able to effectively communicate with multiple levels within the organization.
• Strong attention to detail and demonstrate proactiveness.

Excellent communication skills and able to work independently and with automation team

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities

· Assist with the preparation and cooking of food to the restaurant specific standards

· Adhere to the cleaning schedule for the kitchen and record action appropriately

· Maintain stock rotation

· Understand the functional administration of the restaurant, i.e., docket procedures, stations, table numbers, food labelling etc.

· Possess knowledge of the full menu, and able to give a detailed description of all dishes

· Work as part of the wider restaurant team

· Adhere to all policies, procedures, standards, specifications, guidelines and training programmes

· Escalate maintenance issues to the relevant parties

· Comply with the restaurant standards with menu specification and all health and safety requirements

· Ensure all passes work efficiently for other members of the team

· Carry out all tasks in a reasonable time frame to ensure the smooth running of the areas

· Comply with food labelling and temperature controls

· Comply and ensure Marina Bay Sands (Las Vegas Sands Corporation) hygiene policies are strictly adhered to on a daily basis

Job Requirements

· Diploma / Certificate in Culinary Arts / Pastry

· Minimum 4 years of experiences in a full fletch kitchen with at least 1 years in the similar capacity

· Possess food hygiene and safety certification

· Able to work on rotating shifts, weekends & public holidays

· Possess a well-groomed, professional appearance

· Demonstrate a full understanding of their role and carries it out in line with their job description

· Work effectively with the rest of the team

· Is able to prioritize tasks and demonstrate effective time management and coordinating, controlling and managing different resources

JOB SCOPE

Summary of Job Responsibilities

As a Minibar Controller, you are responsible for requisition of all inventories (subjected to the approval of the Minibar Assistant Manager), as well as the maintenance of par stock levels. You will also be responsible for ensuring the accuracy of postings as well as overseeing the tracking of expiring items.

Job Responsibilities

• Requisite stocks
• Ensure PAR stock levels are maintained
• Responsible for ensuring accurate postings on Opera based on replenishment / consumption report
• Responsible for investigating disputes raised by guest / operational departments
• Responsible for reviewing expiry tracking list daily, and to communicate expiry and ensure sufficient inventory for replacement.
• Responsible for monthly submission of “cost absorption form”
• Maintain daily stock count (opening/closing) list
• Plan for or coordinate equipment maintenance and routine office cleaning
• Supervises the work of the Minibar GSAs, ensuring that all items that are delivered are properly stored and accurately tracked.

JOB REQUIREMENTS

Education & Certification

• Minimum education with ‘O’ Level passes; Diploma in any field is an advantage
• Possess food hygiene and safety certification

Experience

• Minimum 1 year in a guest service / food and beverage management role, preferably in a hospitality organization

Competencies

• Possess the ability to read and write in English
• Proficient in basic Microsoft applications
• Able to work on rotating shifts, weekends & public holidays
• Possess a well-groomed, professional appearance

JOB SCOPE

Job Responsibilities

• Perform the duties as a limousine driver according to the Limousine Standard Operating Procedures
• Provide excellent service consistent with the property’s core service standards and brand attributes.
• Be punctual for all driving assignments 15 minutes before the commencement of the job.
• Perform meet and greet with a Ipad signage for departures and arrivals if required
• Coordinate with our outsourced vendor to receive guests upon arrival and to handover guests upon departure
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Ensures guests’ safety during the journey.
• Provide a smooth and pleasant journey.
• Ferry guests by the shortest and swiftest route unless otherwise requested by guest to use alternative routes
• Be able to operate the GPS guidance system to identify destination routes
• Proactively seek to provide refined luxury service ensuring guest satisfaction.
• Ensure all guest amenities in the vehicle are replenished. (E.g. Mineral water, wet towels, newspaper, etc.)
• Ensuring all special requests from internal and external guests is met. (E.g. desired vehicle air-conditioning temperature, music, etc.)
• Ensure that the vehicle’s interior and exterior are clean, immaculate and odor free at all times.
• Performs vehicle checks on vehicles before driving vehicle
• Required to drive vehicles such as but not limited to luxury vehicles and luggage van
• Adhere to company policies, compliance guidelines and procedures.
• Be familiar with the Limousine Intergraded System Procedures
• Be familiar with the Limousine Queue System Procedures
• Assists with guests’ luggage for both arrival and departing guests when required at the designated storage room. This includes proper handling, tagging and delivering of luggage within the prescribed time standards
• Assists with Valet driving duties when necessary
• Performs any other duties and responsibilities as and when assigned by the management.

JOB REQUIREMENTS

Education

• GCE ‘O’/’N’ Levels or Certificate in Hotel Operations preferred

Certification

• Possess a valid driving license, at least Class 3
• Possess a valid Private Hire Vocational Driving License or Singapore Taxi Vocational License
• Defensive Driving Certificate would be useful
• Produce a copy of the front and back of the valid Singapore Driving License
• Produce the latest Driver Improvement Point System record

Required Experience

• Experience working in transportation operations is preferred
• Experience working in a service and hospitality industry will be an advantage
• Prior experience in the same capacity is an advantage
• Be service oriented

Required Knowledge

• Familiar with Singapore roads, Hotel locations, places of interest, entertainment and F&B outlets and residential areas
• Familiar with all Airport and Ferry terminals in Singapore

Skills / Abilities / Presence

• Clean drivers’ track record preferred
• Fluent in written and spoken English
• Being Bilingual will be an added advantage
• Pleasant personality
• Able to multi-task
• Basic technological skills (E.g. Operating iPad, Grid Phone & GPS)
• Excellent communication and interpersonal skills

Physical Requirements / Work Environment

• Be able to load and unload luggage
• Ability to work under pressure and independently.
• Be a team player
• Adaptable to rotating shifts including Night Shift

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

JOB SCOPE

• Help guests with planning and booking reservations for Integrated Resort products and services.
• Understand guests’ needs and provide them with personalized solutions.
• Be customer centric with internal and external guests via all communication channels.
• Deliver high touch experience that is aligned with Company Service Strategy to all guests.
• Handle first level complaint with a pleasant disposition.
• Agility to handle services and requests effectively & efficiently.
• Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.
• Up to date with hotel information of events/activities to provide accurate information in a timely manner.
• Responsive to emergency situations in according to hotel guidelines.
• Contribute to achieve individual and team KPIs.
• Support other responsibilities that may be assigned from time to time.

JOB REQUIREMENTS

• Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage.
• Proficient in English; multilingual is strongly preferred.
• Excellent communication skills, both verbal and written.
• Polite and confident with a great deal of patience.
• Customer centric attitude and work well under pressure.
• Compose in handling complaints and emergencies.
• Ability to multi-task and comfortable with applications and technology.
• Rotational shifts including public holidays and overnight shifts, depending on operation needs.
• High collaboration and adaptable to changes in a dynamic environment.
• Mature, meticulous, resourceful, organized, and able to work independently.
• Work is subjected to change to meet business/operational need.
• Able to work in front of computer and sit for extended periods of time.
• Candidates who have proven competencies to work independently and with little supervision will be offered the option to work from home.

JOB SCOPE

• To handle valet vehicles within the property of Marina Bay Sands in line with the departmental standards
• To operate the Valet Management System according to departmental guidelines
• To assist in managing the traffic around the property of Marina Bay Sands
• To ensure and practice safety measures for self, guests and vehicles
• To manage the taxi queues in Marina Bay Sands according to departmental guidelines
• To direct vehicles into specific areas (Hall Parking/Valet within carpark) of selfpark whenever required
• To be able to handle potential heavy load such as loading and unloading of guest luggage from vehicles is a must
• To provide information on property knowledge that includes but not limiting to valet and selfpark related queries
• To provide an Arrival Experience in line with Marina Bay Sands’ audit standards
• To work as a team to achieve the departmental KPIs of NPS and Audit scores
• To understand and execute departmental gameplans
• To maintain operational equipment in working order and ensure supplies are sufficient to carry out duties
• To learn and support the team with any other operational and/or departmental duties when required
• To assist with any other assignments tasked by Valet management team
• To monitor and report any anomalies to Valet management team for immediate action

JOB REQUIREMENTS

• Possess a valid Singapore Class 3 Driving License with a minimum of 2 years driving experience
• Prior experience in a similar role is an advantage
• Service and guest oriented
• Pleasant, polite and possess a positive attitude
• Responsible, proactive and takes initiative
• Able to work within a culturally diverse team
• Able to communicate fluently in English
• Able to perform shift duties including night shift, and work on weekends and Public Holidays
• Able to work under pressure and in a fast-paced environment
• Able to stand long hours and work outdoors with expected humidity condition
• Possess basic knowledge of Singapore attractions and places of interest

Job Responsibilities

• To manage the Hotel and Casino Valet Cashier Counters
• To handle and process valet and selfpark related charges and transactions accurately and efficiently
• To provide level of service according to the departmental audit standards
• To provide information on valet and selfpark related queries

JOB REQUIREMENTS

• Knowledge of POS (Point of Sales) machine is an advantage
• Prior experience in a customer service environment or hospitality industry is an advantage
• Service and guest oriented
• Pleasant, polite and possess a positive attitude
• Able to perform shift duties including night shift, and work on weekends and Public Holidays

JOB SCOPE

• Assist the manager in managing the iSeries Product and Operation Services.
• Manage the iSeries operations activities to meet the OLA/SLA.
• Develop and update of Standard Operational Procedure, Operation Procedures.
• Provide iSeries support to both IT and business user.
• Manage and escalate system operation and application issues timely to management.
• Ensure all System Backup activities are completed successfully.
• Ensure System Disaster recovery readiness and successful execution of DR testing.
• Manage the High Availability iSeries System environment.
• Pro-active monitoring and maintenance of multiple iSeries servers and applications.
• Manage the Risk and Security & Vulnerability remediation for iSeries in compliance to the security best practices.
• Manage third party software, ensure they are updated according to the support lifecycle.
• Responsible for Firmware and OS upgrades, Performance Tuning, Capacity Planning, PTF installation.
• Work with multiple vendors on the implementation of iSeries support, lifecycle upgrade and project.

JOB REQUIREMENTS

EDUCATION

• Degree in Information Technology / Services related curriculum preferred
• Additional experience may be substituted in lieu of a degree

CERTIFICATION

• Formal IBM iSeries training and/or IBM certification preferred
• Formal training and certification in System Management, e.g. ITIL foundation

REQUIRED EXPERIENCE

• Minimum 10+ years hands-on experience in an iSeries environment
• Experience in managing iSeries AS400 operations.
• Experience in ITIL and processes in Service Request, Incident, problem and change management.
• Experience of one or more of the following:
• Remote Journaling / High Availability concept.
• Backup and Recovery on Flashcopy, BRMS, Safe Guarded Copy, NIM for VIOS backup.
• Security management in iSeries System and Application, user profiles, object authorities, system values .
• IBM i OS V7R3, V7R5, IBM VIOS Virtual Machine Environment.
• IBM PowerHA, ASP & iASP Disk configuration and administration.
• IBM EIM implementation for Single Sign on.
• 1 or more system replication software – e.g. iTera, Assured Mimix.
• Network configuration for TCP/IP protocol, Route and Host Tables, Firewall Rules.
• IBM SAN storage and SAN Switches, FC multipath configuration.
• System performance tuning, performance, and alert monitoring.
• Firmware, Patch, PTF, CUM Package ordering/installation.
• Query/400 – SQL/400, DB2 and performance tuning.
• Third party software, e.g. iTera, Assured Mimix, Optimizer, Fortra Powertech Exit Point, Authority broker, compliant monitor, Antivirus, System monitoring tool.
• Working knowledge on ACSC and Infinium advantages.

REQUIRED KNOWLEDGE

• IT processes, policies and procedures.
• Hand on experience and knowledge of iSeries application structure, operating system, installation specifications, troubleshooting, problem determination and data restoration techniques.
• Knowledge of and experience in personal computers and Microsoft products.
• Mature and strong leadership skill to lead both technical and service operation management.
• Enthusiastic and a strong desire to learn, quick leaner to adopt to fast changing environment.
• Organized and detail oriented. Ability to apply knowledge into practical support, identified and resolve potential pitfall upfront to avoid costly rework and service impact.
• Strong ability in handling multiple tasks stream, ability to priority critical / important task.
• Ability to perform troubleshooting with multiple technical team.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Possess excellent communication skills; able to read, write and speak English.
• Must be willing and available to work on remote standby duty including occasional weekends when required.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities

Personnel Management

• Follow orders and advice instructed by Chef de Partie and Sous Chefs to perform job task following directions.
• Adapt yourself to business needs and be willing to work any day of the week and any shift.
• Remain focus and complete one task before switching to the next one.
• Follow work list assigned by Chef de Partie, completed within acceptable time frame.
• Attend and participate in company trainings, embracing learning opportunities with a positive attitude and adhere to company philosophy.
• Work calmly and efficiently while promoting good working relations in the culinary/pastry/bakery department.
• Able to demonstrate a positive attitude and take pride in one’s work. This must be reflected in the product produced for our guests to consume.
• Be aware of and adhere to company policies and statutory requirements with regards to health and safety, sanitation, and fire procedures.
• Report to culinary management any maintenance defects using the correct and proper procedures.
• Maintain high standards of grooming for oneself and subordinates ensuring good customer relations are maintained at all times, in particular when working in the public areas of the hotel.
• Ensure that you report to work on time as per culinary department schedules. Report any sickness or absence from work using the correct procedures.

Kitchen / Food

• Monitor the production of food items to ensure they are in compliance with the prescribed recipes and specifications. Adhere to all the standards of food presentation, production, and portioning controls.
• Ensure quality of food items according to the standards in place. It includes ensuring all food items are in perfect sanitary condition, applying “First in First out!” kitchen best practice.
• Ensure all food products are stored properly in their appropriate fridges and storage containers throughout a shift.
• Maintain a high standard of cleanliness and sanitation in and around all culinary work areas and ensure that all colleagues clean their stations after every service.
• Ensure safe and proper use of equipment at all times and to instruct this to all culinary colleagues.

Job Requirements

Education and Certification

• Degree / Diploma and Certification in Culinary Arts

Experience

• 1-3 years of experiences as culinary arts

Other Prerequisite

• Able to identify different kind and categories of raw materials.
• Can differentiate the various type of cuisines.
• Basic cooking and sanitary knowledge
• Monitoring of basic cooking preparation techniques and utilization of knives.
• Have a well-groomed, professional appearance.
• Willing and able to work shift work.

Summary of Job Responsibilities

• To assist the team with producing reports, analyzing trends and performance, generating proformas, and other ad-hoc analyses in order to achieve incremental casino profit. Associate analysts are required to understand the different metrics used to evaluate Slots and Table Games, and be able to prepare reports and summarize performances of these games. They also need to know the different gaming and marketing programs available, and be able to pull and analyze basic patrons’ information.

Job Responsibilities

Contribute to the Revenue Optimization department in its goal to maximize profit by performing the following:

• Drive data based decisions through creation of insightful reports
• Prepare proformas for gaming and non-gaming events and promotions
• Prepare non-gaming events and promotion post-analyses
• Assist the team with preparing ad-hoc casino operations and casino marketing analyses, and make recommendations
• Work with a team cohesively to ensure all tasks are delivered on time
• Design impactful data visualization to communicate complex ideas in Data Visualization Tools
• Assist to design self-service dashboards for stakeholders

Job Requirements

• Degree in Business Analytics, Applied Mathematics, Statistics or other analytical fields preferred.
• 1 to 2 years of practical experience in business analytics, slot or table game revenue or marketing analytics preferred. Fresh grads are welcomed to apply.
• Programming skills using analytical tools such as Base SAS, SAS EG, SQL, R, Python and various slot or table game rating Software required.
• Working knowledge of data visualization tools, such as Tableau preferred.
• Ability to process massive amounts of data and complete critical projects in a correct, accurate and timely manner.
• Excellent communication, writing, presentation, statistical and data analysis skills.

Summary of Job Responsibilities

To plan and execute initiatives that support the growth of the Greater China market to generate significant business adoption and customer participation by leveraging the full capabilities of our business partners, related content, media channels, and technology to achieve the project ROI.

Marketing & Customer Engagement

• Work under the Director and Sr. Manager of Greater China marketing to support the strategic marketing initiatives to acquire, retain, and reactivate valuable customers to track and grow our customer base, which would help to increase revenue for all business units. Marketing initiatives include but are not limited to:

1. Greater China Market development
2. Executing database strategies, including database of MBS and its collaborative partners, to acquire high value customers or increase their visit frequency to Marina Bay Sands
3. Supporting contents execution/production, including events, shows, MICE, entertainment, reality shows, TV dramas, concerts, etc. to amplify the Marina Bay Sands brand awareness in Greater China Market.
4. Actively working with OTA (online travel agency), financial service, travel & lifestyle platform, and media partners to plan and execute marketing campaigns for both branding and membership conversion purposes.
5. Coordinating with other marketing teams to plan and execute Greater China market focused campaigns
6. Improving customer experiences through platform enhancement and business operations refinement
7. Coordinating with other teams and departments when necessary to ensure strategic alliance of Greater China related offers and promotions to business goals and/or integration of marketing initiatives into other business units’ plans where suitable.

Loyalty/database/tech support

• Supporting the business growth of the Greater China markets with addition of onsite and offsite partners for the purposes of database acquisition and continuous marketing
• Working with internal/external parties to create digital solutions to support customers from Greater China markets

Research and Analysis

• Initiating and coordinating with Analytics team to develop tools and reports to monitor marketing initiatives and support operations
• Developing customer research that measures the results of Greater China Marketing initiatives and identifies opportunities to explore in coordination with the property and/or brand marketing
• Other duties as directed by management

JOB REQUIREMENTS

• 3-5 years of marketing experience in the hospitality/ gaming/ travel/ finance industry required
• University Degree in Marketing , Business or Hospitality or related field is preferred
• In depth knowledge of Greater China Markets – include China, Hong Kong, Taiwan and Macau
• Extended experiences living in one of the key Greater China Markets with a deep understanding the cultural and social media trend
• Good knowledge of operations and customer service, relationship marketing, database, entertainment, analysis, and target customer marketing
• An active experience of engagement in marketing communications, collateral production, loyalty partnership, events, and integrated marketing solution including social media is preferred
• Good interpersonal and project management skills
• Creative, flexible, and a can-do attitude is highly desired

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills

JOB SCOPE

Summary of Job Responsibilities

As a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar carts are fully stocked for daily operations and work cohesively to support operations with ad-hoc service requests.

Job Responsibilities

• Responsible for the handling and receiving of all inventories from loading dock to main store
• Responsible for ensuring that all minibar trolleys are fully stocked prior to operations.
• Responsible for the recording of expiry dates for all inventories received
• Collating of all expired items from the towers
• Responsible for the ad-hoc service request from operational team / Minibar controller.

JOB REQUIREMENTS

Education & Certification

• Minimum education with ‘O’ Level passes

Experience

• Minimum 1 year in a guest service / guest contact / food and beverage/ logistics role preferably in a hospitality organization

Competencies

• Able to work on rotating shifts, weekends & public holidays
• Possess a well-groomed, professional appearance

JOB SCOPE

• To ensure that the pool is well-stocked with sufficient towels for guest comfort.
• To manage the staffing of the pool so that a high level of service can be offered to all guests.
• To conduct checks that the appearance and cleanliness of the pool and the pool deck area are of a high standard.
• To liaise with external vendors for the purpose of coordinating and improving the operational readiness of the pool.
• To liaise with internal departments for the needs and requirements of the pool in order for operations to proceed smoothly.
• To train and groom staff regularly so that the staff are well-advised and have proper presentation in line with company policy.
• Conduct pre-shift line-up with staff and review all information pertinent to set up and service.
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards, rectify any deficiencies with respective personnel.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Provide feedback to staff on their performance.
• To assist managers with scheduling as needed.
• To communicate to team members on departmental updates, issues and guest-related matters.
• Be conversant with all facets of SkyPark operations including fire safety and emergency related procedures.
• Attend to guest requests. In the event that the request is not directly related to his/her area of capacity, to forward the request on to the right department.
• Observe guests reactions and confer frequently with service staff to ensure guest satisfaction
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
• Adhere to departmental and organizational benchmarking standards.
• Perform administrative duties as requested such as filing of reports.
• Attend scheduled departmental meetings and daily briefings as required.
• Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness / organization deficiencies.
• Complete requisition to replenish shortages or additional items as needed and submit to Manager.
• Perform any other duties and responsibilities as and when assigned by the management.

JOB REQUIREMENTS

• Minimum GCE O Level.
• Certificate in Hospitality Operations from a recognized institution is preferred.
• 1 to 2 years of experience in the same capacity.
• Excellent guest relations and communication skills.
• Fluent in English, knowledge of additional languages is an advantage.
• Candidates must have a good command of spoken and written English.
• Pays attention to details and have strong customer service skills.
• A team player who is organized and is able to work independently.
• Can motivate fellow team members to achieve shift targets.
• Well-groomed and professional disposition.

JOB SCOPE

• Provide luxury service by communicating to each guest in a thoughtful, tailored, and authentic manner; making each guest feel as they are the sole focus of your time.
• Meet or exceed all Marina Bay Sands Standards associated with the job role, to include Forbes and Luxury Hotel standards.
• Assist both in-house and external guests with the planning, and making of breakfast, brunch, lunch, and dinner reservations at one of Marina Bay Sand’s 14 signature restaurants.
• Processing all reservations requests accurately and with full details of what has been communicated between guest and yourself (Example: Special Requests, Food Allergies, Special Occasion, etc.).
• Assist both in-house and external guests with any revisions or cancellations to their dining reservations.
• Accurately respond to all restaurant inquiries received via telephone, email, or chat.
• Provide accurate up to date information on all resort food & beverage outlets menu offerings along with any promotions and/or special offerings that are available.
• Handle emergency situations in accordance with department and hotel guidelines.
• Deliver first call resolution, handle all inquiries and/or complaints in a professional and pleasant manner by applying logic and using departmental empowerment tools.
• Work to achieve and exceed individual and team Key Performance Indicators (KPI’s) set by management.
• Support other responsibilities as assigned by management.
• Conduct confirmation calls with next day arrivals.

JOB REQUIREMENTS

• Minimally GCE ‘O’ Level, Nitec or higher.
• Proficient in English; multilingual is strongly preferred.
• Excellent communication skills, both verbal and written; excellent telephone etiquette.
• Rotational shifts including public holidays and weekends depending on operation needs.
• Proven experience in hotel reservations, concierge, front of house food & beverage or customer service is an advantage.
• Customer centric attitude and works well under pressure.
• Stay composed when handling complaints and emergencies.
• Polite and confident with a great deal of patience.
• Ability to multi-task and comfortable with system applications and technology.
• High collaboration and adaptable to changes in a dynamic environment.
• Mature, meticulous, resourceful, organized, and able to work independently.
• Work is subjected to change to meet business/operational needs.
• Able to work in front of computer and sit for extended periods of time.