Total 6 job vacancies by Liquid Group Pte. Ltd.

Liquid Group is a FinTech payments institution licensed in Singapore, specialising in cross border payment services for consumers and corporates based across Asia. Liquid empowers and connects businesses and individuals to make transactions in a smart, secure and cost-effective way, anywhere in the world.

We operate a regional payment network, XNAP Network, an open API based QR payment acceptance network that enables the cross-border acceptance of bank and non-bank QR payment apps across multiple markets in the region; LiquidNow, a platform that provides corporate payment services and business accounts to local businesses, non-Singapore resident corporates and B2B marketplaces for international fund movements and business payments requirements; and LiquidPay, the go-to e-wallet for global money remittance services and QR payments with the markets’ best offered exchange rates for e-wallet operators, banks, and merchants.

We work in a collaborative and adaptive way, exploring innovative ideas and solving challenging problems to develop our products. Together, we ensure efficiency, security, and convenience for our partners and customers.

Website:

www.liquidgroup.sg

www.xnap.network

Responsibilities

• Involve in the implementation of strategic plans for new program requirements, new market initiatives, design solutions and develop operational requirements for the B2B segments and Digital Payments Acceptance Innovation (Real-Time Payments (RTP), FX management, Alternative Payments Methods (APMs) and Card Schemes card acceptance)
• Maintain relationships and lead negotiations with PSPs, acquirers, schemes, banks and APMs
• Define and maintain team’s roadmap, payment acceptance strategies and features to heighten the adoption rate of our clients and ensure the successful launch of these products
• Continuously focused on improving penetration rate of micro, mid-sized and large-scale enterprises for LiquidNow solutions
• Be the team’s representative in communication with cross-functional teams on product features implementation and enhancements, to ensure the successful deployment and development of the solution offering
• Develop information sales-toolkit for Sales Team, to be used as a reference guide and product-knowledge to extend the above solutions to their clients, on top of their current product/solutions offering in their presentation deck
• Provide after-sales relationship support for clients who adopt the new solutions related to B2B and Digital Payments Acceptance roll-out
• Engage in business development initiatives and identify opportunities that best utilize Liquid’s infrastructure to meet clients’ requirements
• Write product specifications, Best Practices guidelines and Standard Operating procedures (SOPs) across multi-functional teams, partners and clients to support product development, rollout, and post-sales
• Implement changes to any of the existing processes, and morph the new solutions into the current service scope, to improve efficiency for the team as well as for the client
• Provide implementation support for new initiatives, projects assigned and new client setups (including settlement flows, report formats, merchant acquiring processes etc.)
• Constantly look into enhancing service levels of business support through Process Re-engineering evaluation/ exercise/ analysis in order to drive efficiency, cost and time savings.

Requirements

. Bachelor’s Degree or a related discipline

· 10 - 15 years relevant experience in Payments Industry with Merchant Acquiring and/or Business/Corporate Banking sales experience preferred

· Work experience in financial services is an advantage

· Excellent relationship management skills with experience of working directly with clients and external partners

· Technical knowledge of payments solutions and infrastructure will be an advantage

· Deep knowledge of Card Schemes Operating requirements and Real-Time Payment

· Relevant technical skills and Industry Payments regulations and functionalities

· Fluency in English with strong business writing skills, good communication, presentation and analytical skills

· Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels of a large organization

· Passion for enhancing product features and customer experiences

· Proven ability to manage multiple projects

· Highly driven, meticulous, self-motivated and values-driven.

Liquid Group is a FinTech payments services group based in Singapore. Liquid empowers and connects businesses and individuals to make transactions in a smart, secure and cost-effective way, anywhere in the world.

We operate a regional payment network to enable cross-border QR payment services for e-wallet operators, banks, and merchants. We also provide white-label solutions to accelerate the development and adoption of mobile payments for our business partners.

We work in a collaborative and adaptive way, exploring innovative ideas and solving challenging problems to develop our products. Together, we ensure efficiency, security, and convenience for our partners and customers.

Website:

www.liquidgroup.sg

www.xnap.network

Responsibilities :

Planning/Delivery

• Gather, analyse and formalise user’s business requirements and processes
• Evaluate on the feasibility of implementation and manage the scope of the project
• Prepare project documentation such as Requirement Specifications/Use Case Specifications
• Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
• Creating Epics, user stories and product backlog following Scrum Methodology
• Assist in the integration testing, system testing, User Acceptance Test & implementation activities
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources

Documentation

• Develop technical design specifications and translate the technical design into process and product backlog specifications
• Create and keep up to date product support documentation

Support

• Provide post-implementation support (including production support and service requests)
• Escalate and discuss critical issues such as scope creep with the relevant managers
• Support the sales team with required technical knowledge

Research/Insight

• Conduct gap analysis of the current business process to identify improvement opportunities
• Conduct requirement gathering sessions
• Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

Requirements :

• BA/BS degree or equivalent work experience
• At least 3-4 years IT working experience with strong Payment Industry Experience
• Possess relevant system development/maintenance experience.
• Excellent communication and interpersonal skills
• Good understanding of Software Development Life Cycle (SDLC) processes
• Understanding of accounting principles
• Ability to produce specifications for documentation and implementations.
• Experience in IT business analysis techniques
• Strong knowledge of Scrum theory, rules, and practices
• Solid experience working with Architecture and Developments teams to assess and size story/epics
• Ability to understand and represent both the business and technology
• Strong problem solving skills and willingness to roll up one’s sleeves to get the job
• Ability to work efficiently under pressure involving tight deadlines
• Giving thoughtfulness to detail and high level of precision

Please submit your CV indicating your current (state if you have a 13th month/AWS) and expected salary in your CV when applying for the position.

Responsibilities

• Create and manage strategic product and technology roadmap to support business goals
• Oversee a technical team responsible for designing, developing, testing and deploying software systems/applications i.e. web services, APIs, micro-services, console application etc
• Participate in technical design, development, troubleshooting and enhancements of software systems
• Adopt Agile/SCRUM practices, and recommend changes for continuous improvement in the development processes
• Coordinate with functional team, manage timeline and track issues
• Liaise with internal and external users/clients to direct design, business resolution and technical requirements
• Champion the cause of reuse and lead the development teams to deliver high quality code, optimize systems and applications for performance
• Create innovative frameworks for developers to write code in the most efficient manner
• Supervise, schedule and prioritize tasks and responsibilities of the technology team in order to fulfil the goals of the company
• Responsible for staffing the development team by recruiting, selecting, orienting, and training employees

Requirements

• Minimum degree in Computer Science, Computer Engineering or a related discipline from an accredited university
• At least 10 years of technology delivery experience with at least 5 years in Back-End and Web API development
• Payment domain knowledge is mandatory
• Experience in Agile methodology
• Ability to lead and continuously develop and manage large back-end teams
• Knowledge of security, controls, privacy and compliance in the financial services domain
• Knowledge of RESTful Web APIs, micro-services, databases like MS SQL, Oracle, PostgreSQL.
• Knowledge of source control systems and branching strategies, preferably Git or TFS (TFVC)
• Experience and understanding of C#, ASP.Net Core, Entity Framework (or other ORM frameworks) , Web API Design principles and guidelines
• Knowledge of cloud-based technology offerings as well as deployment architecture options.
• Experience with mobile application development is a plus
• Able to work with people from all levels of the organization and closely with the technology team to deliver products on time
• Strong interpersonal, written and verbal communication skills
• Strong communication and problem-solving skill

About the job

Liquid Group is a Major Payment Institution licensed in Singapore, specialising in cross border payment services for consumers and corporates based across Asia.

It operates XNAP Network, an open API based QR payment acceptance network that enables the cross-border acceptance of bank and non-bank QR payment apps across multiple markets in the region; LiquidNow, a state-of-the-art payment platform providing global payment options at local payment prices for corporate clients; and LiquidPay, the go-to e-wallet for global money remittance services and QR payments with the markets best offered exchange rates.

Website:

www.liquidpaygroup.com

www.xnap.network

Responsibilities:

• Assist to drive merchant acquisition and retention, maintain and deepen merchant relationships by providing ongoing merchant and partner support and engagement activities
• Build and cultivate relationships with key accounts and retail merchants, as well as partner acquirers, referral partners and be measured by retention, profitability, revenue growth and customer satisfaction of the respective portfolios
• Resolve and troubleshoot merchants and partners issues, requests, inquiries, and complaints through emails, phone calls, site-visit, and other communication channels in a timely and customer friendly manner
• Perform KYC/KYB on Liquid’s merchants/consumers per Liquid’s Compliance policy
• Set up and deploy Liquid’s consolidated payment system at merchant’s premise
• Provide merchant training to merchants on payment terminal/POS usage and navigation of merchant portal
• Conduct regular onsite and offsite visits to check on merchant’s activities to ensure smooth operations
• Interface with Liquid’s partners to onboard their e-wallets onto Liquid’s payment system
• Support to resolve issues during partners/merchants’ production testing prior to system roll-out
• Handle service/system-related issues and disputes from merchants and Liquid’s partners by performing 1st level investigations before escalating to respective teams

Requirements:

• Diploma in Business Management/Marketing/IT or relevant experience in payment industry
• Good client relationship management and customer service skills
• Able to multi-task and work in a fast-paced Fintech environment
• Able to work independently or in a team and meet tight deadlines
• Determined, resilient and results-driven in a growth-focused startup
• Highly self-driven and self-motivated with the ability to learn fast and think on the feet
• Good problem solving, negotiation and interpersonal skill
• Strong dedication to accuracy and efficiency
• Fluency in local languages and English, with excellent written and communication skills
• Prior customer/merchant support and/or sales experience in financial services is an advantage
• Knowledgeable in mobile and e-commerce technologies is a definite plus

About Liquid Group

Liquid Group is a FinTech payments services group based in Singapore. Liquid empowers and connects businesses and individuals to make transactions in a smart, secure and cost-effective way, anywhere in the world.

We operate a regional payment network to enable cross-border QR payment services for e-wallet operators, banks, and merchants. We also provide white-label solutions to accelerate the development and adoption of mobile payments for our business partners.

We work in a collaborative and adaptive way, exploring innovative ideas and solving challenging problems to develop our products. Together, we ensure efficiency, security, and convenience for our partners and customers.

About the role

We are looking for a senior contributor to manage a team of software frontend and .Net backend developers, provide software architecture expert guidance and execute on software development tasks.

The role is currently home based with future opportunity for hybrid working.

Website

www.liquidgroup.sg

www.xnap.network

Responsibilities

Technical:

• Manage the implementation of software and platform solutions, and lead effort in improving the scalability, reliability and performance of software and platforms
• Develop and set software development and coding standards using programming language .NET, Angular and React JS.
• Translate user requirements into technical specifications and manage the preparation of design specifications
• Oversee the development of Proof-of-Concept for solutions and provide technical expertise on the development of software and platform features
• Implement software and platform development strategies and provides advice on security requirements.
• Apply subject matter knowledge in applications development from well-developed skills in design, development, testing, debugging and implementing software applications

Team Leader:

• Support project scoping and resource allocation within product centric structures
• Managing and conducting performance appraisals, management-by-objectives & training plans
• Mentor and train team members in existing and new technologies to be introduced
• Support the budgeting process of technology organisation by providing headcount planning in alignment with project load and strategic roadmap

Desired Skills and Qualifications

• BA/BS degree or equivalent work experience
• At least 5-7 years software development working experience with strong Payment Industry Experience and developing .NET based software
• Expertise in at least one other programming language, preferable Java
• At least 2 years of experience managing and leading software development teams
• Possess relevant system development/maintenance experience
• Good understanding of Software Development Life Cycle (SDLC) processes
• Solid experience leading Architecture and Developments teams
• Strong leader who is decisive, able to engage, influence and communicate ideas persuasively to others
• Ability to understand and represent both the business and technology
• Creative thinking and solution orientation
• Strong focus on generating high quality software with facilitating technical excellence
• Strong sense of ownership

About Liquid Group

Liquid Group is a fintech company specialising in digital payments; we provide domestic and cross-border corporate payment solutions for B2B and B2C segments across Asia. Headquartered in Singapore, Liquid Group is a Non-Bank Financial Institution participant of Singapore’s PayNow and FAST network.

It operates XNAP Network, an open API based QR payment acceptance network that enables the cross-border acceptance of bank and non-bank QR payment apps across multiple markets in the region; LiquidNow, a state-of-the-art payment platform providing global payment options at local payment prices for corporate clients; and LiquidPay, the go-to e-wallet for global money remittance services and QR payments with the markets best offered exchange rates.

About the Role

We are looking for a Senior UI/UX Designer to turn our online payment software into easy-to-use products for our clients and produce Marketing Collaterals for LiquidPay product launch. This role requires an enthusiastic self-starter who is comfortable working in a fast-paced and dynamic start up environment.

You will work with a cross-functional, members of leadership team, product managers, and engineers to analyse user behaviours and identify opportunities in a dynamic environment.

You will create both functional and appealing features that address our clients’ needs and help us grow our customer base. To be successful in this role, you should have experience with design software and wireframe tools. If you have a portfolio of professional design projects that includes work with web/mobile applications, we would like to meet you.

The role is currently home based with future opportunity for hybrid working.

Responsibilities

• User Research: Conduct user research to understand user needs, behaviours, and pain points. Use this data to inform design decisions.
• Wireframing and Prototyping: Create wireframes, interactive prototypes, and user flows to visualize and communicate design concepts.
• UI Design: Design user interfaces that are visually appealing and align with the brand's identity. Create pixel-perfect mock-ups and assets for developers.
• Usability Testing: Conduct usability testing to gather feedback and validate design choices. Iterate on designs based on user testing results.
• Collaboration: Work closely with cross-functional teams, including developers, product managers, and stakeholders, to ensure that design solutions meet project goals and requirements.
• Design Systems: Contribute to or maintain design systems and component libraries to ensure design consistency across products.
• Stay Updated: Keep up with industry trends, design tools, and best practices to continuously improve design processes and outcomes.
• Documentation: Create design documentation, style guides, and design specifications to ensure smooth handoffs to development teams.
• Accessibility: Ensure that designs are accessible to all users, including those with disabilities, by following accessibility guidelines (e.g., WCAG).
• Feedback and Iteration: Be open to feedback and willing to iterate on designs to achieve the best user experience.

Requirements

• Possess a recognised degree in Design, Computer Science or relevant field
• Proven 5-8 years’ experience in user experience design and related fields
• Strong ability to grasp product vision, product goals and communicate them clearly and regularly to the team
• Possess a strong portfolio of design projects (to provide your portfolio in addition to your resume during your application).
• Familiarity with UX research methods, including user interviews, surveys, usability testing, and personas. The ability to gather and analyze user feedback to inform design decisions is essential.
• Strong skills in creating interactive prototypes and wireframes to illustrate design concepts and user flows.
• A deep understanding of user-centered design principles and the ability to prioritize user needs and goals in the design process.
• Strong analytical and problem-solving skills to identify user pain points and design effective solutions.
• Excellent communication skills to collaborate with cross-functional teams, including developers, product managers, and stakeholders.
• Ability to adapt to changing design trends, technologies, and project requirements
• Technical Skills:

1. Proficiency in wireframe tools such as Adobe XD, Figma, Sketch, or similar.
2. Knowledge of Adobe premiere pro for video editing, final cut pro and ability to make videos either using smartphone or digital camera
3. Understanding of design systems and component libraries.
4. Knowledge of HTML, CSS, and basic front-end development to communicate effectively with developers.
5. Up-to-date knowledge of design software tools like Adobe Illustrator and Photoshop
6. Knowledge in Wordpress for Web Design is an advantage