Total 47 job vacancies by Koufu Pte Ltd

DUTIES AND RESPONSIBILITIES:

Operations

· Led a team of Senior / Foodcourt Manager in achieving sales targets and overall performance of outlets

· Provide guidance to Senior / Foodcourt Manager and F&B Supervisor to maintain smooth daily operations of the Foodcourts and Coffeeshops

· Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.

· Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.

· Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.

· Liaise with landlords on building matters, joint promotions and events.

· Responsible in marketing of food stalls to tenants and ensure outlet’s prompt collection of rental from tenants

· In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.

· Responsible for sourcing qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled

· Propose activities according to market needs.

· Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses

· Able to handle daily sales settlement

· Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate

· Responsible for the financial and operational performance of the Foodcourt and Coffeeshop of designated area

· Work with senior management and financial team on outlets’ budgets.

· Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management

· Provide solutions to improve the bottom line to outlet’s Profit and Loss.

· Maintain and improve established quality and service standards

· Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations

· Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.

· Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.

· Ensure selling prices of stalls according to agreements.

· Assess and provide evaluation of stall tenants' performance.

· Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.

· Conduct weekly and monthly outlet’s meeting

· Ensure M&E works according to schedule.

Administration

· Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.

· Handle disciplinary issues, grievances, disputes and work tension among the team.

· Handles the termination procedures as per company’s guideline.

· Effectively communicate company policies and procedures to team members, and stall tenant etc.

· Accountable for outlet float money, petty cash and daily sales collection.

· Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.

· Timely submission of outlet reports.

· Prepare and submit monthly reports to Senior Management.

· Ensure proper cost control on all expenses according to budget.

· Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.

· Any other assigned tasks

JOB REQUIREMENTS:

· With passion in working F&B industry and its operational processes.

· Diploma in F&B, supply chain or related disciplines

· Minimum 5 years’ experience in Foodcourt operation

· Bilingual in both English and Mandarin (written and spoken) to liaise with English and Chinese-speaking stakeholders

· Ability to foster positive working relationships

· Strong leadership quality with excellent analytical and decision-making skills

· Basic computer literacy including Microsoft Office and Google Suite

· Must possess Class 3 license

DUTIES AND RESPONSIBILITIES:

Outlet Drink Stall Operations

• Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop.
• Manage transactions with customers’ order using cash registers / Point-of-Sale (POS) Systems.
• Collection of payments whether in cash, credit card, coupon, Net card, cashless payment, etc.
• Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries.
• Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage items at assigned counters such as Desserts, Dim Sums, Drinks, Fruits or A Taste of Nanyang.
• Ensure product wastage is controlled to meet the product's gross profit (GP) target
• Drive sales performance through upselling and cost control.
• Responsible to drive sales performance by upselling, cost control and developing new product.
• Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• Conduct monthly stock-take and ensure supply comply with First-In-First-Out (FIFO) inventory guide.
• Understudy F&B supervisor on planning work schedule of the team to ensure effective schedule to achieve productivity and salary budget.
• Understudy F&B supervisor on recruitment, training and developing of F&B staff.
• Involve in creating new in-house product.

External Customer Relationship Management

• To retain 100% stall occupancy through effective tenant relationship
• To uphold quality control in food products sold in the tenant stalls
• To handle customers’ and landlord’s feedbacks and identify lapse of outlet’s services

Outlet Operations Management

• Work pro-actively with the Maintenance Department to fix outlet’s hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines
• Perform daily sales bank-in.
• Achieve monthly sales target and FD rental income target.
• To ensure smooth operations during opening, mid and closing shifts.
• To uphold quality control in food & beverage products sold in the FB stalls
• Prepare reports at the end of shift/week.
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.
• · Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• You will be required to faithfully perform the duties of the position in which you are engaged in and any other duties that may be assigned to you from time to time.
• Ensure compliance with the rules and regulations of the Company, safety & health standards as well as quality standards.

LOCATION / OTHERS:

• 6 days work week, non-rotating shift
• Working environment: Food Court/Coffee Shop

Responsibilities

• Responsible for following up on the maintenance and repair works of Food Courts and Coffeeshops.
• Responsible for the maintenance of the air-conditioning, exhaust fan, and fresh air systems in Food Courts and Coffeeshops.
• Liaising with outlet managers over daily issues faced in maintenance.
• Purchasing of maintenance parts when needed.
• Responsible for following up on existing maintenance contracts with external vendors.

Requirements

• Must possess basic Microsoft Office skills – including Word, Excel, and PowerPoint.
• Must possess a basic command of the English language in order to send emails and liaise with external vendors.
• Minimum NITEC / 'O' Levels
• Minimum 3 years relevant working experience
• Independent and able to work in a fast-paced work environment
• Must possess Class 3 driving licence

Responsibilities

• Responsible for following up on the maintenance and repair works of Food Courts and Coffeeshops.
• Responsible for the maintenance of the air-conditioning, exhaust fan, and fresh air systems in Food Courts and Coffeeshops.
• Liaising with outlet managers over daily issues faced in maintenance.
• Purchasing of maintenance parts when needed.
• Responsible for following up on existing maintenance contracts with external vendors.

Requirements

• Must possess basic Microsoft Office skills – including Word, Excel, and PowerPoint.
• Must possess a basic command of the English language in order to send emails and liaise with external vendors.
• Minimum NITEC / 'O' Levels
• Minimum 3 years relevant working experience
• Independent and able to work in a fast-paced work environment
• Must possess Class 3 driving licence

About the Role

You will be part of the Business Development department, responsible for formulating and executing tenant leasing strategies and building strong tenant relationships within Koufu Food court/Coffee Shops.Highly sensitive to what is happening in the food industry market, you will be able to identify market trends, and capitalize on opportunities to secure new tenancies. By engaging tenants on regular performance discussions, you gain deep understanding of customer needs, business direction and future growth plans with regards to space requirements.You will report to the Head of Business Development to:

Responsibilities:

• Source and explore potential food tenants both locally & abroad (including new start-ups) for partnership and development through site visits and/or cold calling.
• Partner and help existing talented tenants/hawkers with passion to grow and expand operations within the food court chain.
• Track and analyse the sales performance of tenants.
• Plan and implement the tenancy mix. Being able to identify suitable tenants that fit into the desired tenant mix.
• Constantly strengthen and refresh food mix with new and exciting food concepts.
• Lease management and administration.

Requirements:

• Diploma / Degree in Business, Real Estate or related fields with minimum 2 – 3 years of relevant working experience in tenancy management and leasing.
• Possesses positive work attitude, drive and resilience to meet job challenges.
• Possess solid presentation skills, proficient in MS Office applications.
• Creative, resourceful, and possess excellent written and verbal communication skills.
• Able to work independently as well as part of a team in a fast-paced environment.
• Able to work within tight timelines, resourceful and systematic in resolving problems.
  

Job Description

• As a Management Trainee, you will assist your Superior and will be trained in facilitating daily factory operations, including the use of various equipment to assist with manufacturing, packaging, and other steps along a production line to produce food products. You must adhere to safety guidelines and ensure that final products meet high-quality standards.
• You may also be trained in managing stock control, to keep records of production output and compareit with a production schedule/forecast.

Job Responsibilities

• Set up machines and cleaning jobs
• Follow instructions from superior
• Committed to meet targets and KPIs without neglecting quality and standards
• Follow GMP and SOP requirement
• Ensure strict adherence to food safety, food sanitation and SFA hygiene and practices
• Implement cost saving and initiate productivity

ABOUT KOUFU GROUP

口福 “Koufu” refers to the Chinese belief that it is one’s good fortune to feast on good food, therefore "mouth fortune".

Koufu is a local established food and beverage company that operates a chain of food courts, coffee shops, F&B units such as stalls, kiosks, and restaurants as well a central kitchen.

Founded in 2002 by Mr Pang Lim, CEO with more than 30 years’ of F&B experience, Koufu is a household name in the hearts of Singaporeans. Within a span of 10 years and with a vision to preserve the unique Singaporean coffee shop culture, Mr Pang Lim expanded its business profile from neighbourhood coffee shops to modern food courts in residential areas, malls and campuses.

At Koufu, we are a fast-growing team of over 1,500 employees with presence in Singapore and Macau to bring forth ‘Koufu’ to everyone, we make it our purpose to provide good food and services that everyone is able to enjoy through our deep roots in traditional Singaporean cooking and in true coffee shop culture.

We adopt this comprehensive approach to provide such good fortune for generations of loyal customers.

Better Food 精致美食 | Better People 优质生活| Better Life 美满人生

For more information, please visit us at https://www.koufu.com.sg/

ABOUT THE ROLE:

We are seeking an experienced Brand & Marketing Manager to assist us in cultivating our brands, including Dough Culture, R&B Tea, Elemen, Grove, and Nine Fresh. Your role will involve elevating brand awareness and strategically positioning our offerings in the market. Collaborating across all levels and departments within our organization, you will identify the distinctive qualities that define us and effectively convey these messages to the audience.

REPORTING LINE:

• Brand & Marketing, Senior Manager

DUTIES AND RESPONSIBILITIES:

• Analyze brand positioning and consumer insights
• Shape and communicate our vision and mission
• Establish and propel brand positioning strategies.
• Manage a team of marketing people working on brand initiatives
• Lead creative development to inspire the target audience to "take action."
• Plan, execute, and evaluate campaigns, taglines, and methodologies with strict adherence to budgetary constraints.
• Measure and report performance of all marketing campaigns, and assess ROI and KPIs
• Collaborate with the design team and stakeholders to implement campaigns and activities effectively.
• Monitor market trends, research consumer markets and competitors’ activities
• Oversee new and ongoing marketing and advertising activities
• Devise innovative growth strategies
• Align the company around the brand’s direction, choices and tactics
• Establish and nurture strong and enduring relationships with marketing and PR agencies.
• Oversee press releases, speeches, marketing collaterals, articles, corporate videos, brochures, and presentation materials with meticulous attention to detail.

JOB REQUIREMENTS:

• Minimum Diploma/Degree in Marketing / Communications or equivalent work experience.
• Minimum of 3 years' hands-on experience in a supervisory role, particularly within a fast-paced Food Service Sector environment, will be preferred.
• Possess a creative mind with eyes for details and aesthetics
• Has pleasant disposition with excellent interpersonal skills.
• Analytical thinker, and decision-maker with focus on action and outcomes who drives results
• Proven track record of generating commercial growth
• Possess the capability to lead, motivate and manage subordinates
• Decisive and committed, able to work under pressure.
• PC literate with knowledge of MS Office
• Excellent written and verbal communication skills in English
• Must be fluent in Mandarin to communicate with Chinese stakeholders

LOCATION / OTHERS:

• 5 days’ work week
• Monday to Friday: 8:30 am to 6:00 pm
• Koufu HQ @ 1 Woodlands Height, Singapore 737859

DUTIES AND RESPONSIBILITIES:

• Monitor the production process and assist to the production and delivery schedule if necessary
• Assign roles to production staff and delivery drivers according to their competence and work demand
• Manage the work crew to ensure daily production targets are met
• Check and manage all products are produced on time and are of good quality that comply with our company policies, and guidelines
• Ensure compliance with all internal and external food production quality and food safety standards.
• Assist in inspecting production processes and equipment to ensure they are operational and in good working order for food production and staff handling
• Check and monitor food items, work areas and delivery vehicles (e.g. proper food temperatures, personal hygiene and etc for the purpose of preventing cross-contamination of food-borne illnesses）
• Administrative duties such as inventory data entry
• Generation of invoices
• Any other ad-hoc duties as instructed / assigned by the manager

Procurement:

1. Handle procurement activities including sourcing, purchase order issuance, price and delivery

negotiations.

2. Conduct regular cost review and supplier performance review.

3. Co-ordinate food sampling and food tasting sessions for Operations Department.

4. Compile analytical information, material inventory, amount and share with key stakeholder in

order to prevent any wastage of inventory.

5. Handle inventory management including stock level optimization and risk management.

Supply chain:

6. Forecast and plan replenishment

7. Investigate and reconcile inventory discrepancies to synchronize inventory between system and

physical stock.

8. Prepare all Import and Export documents to compliance to the SFA requirement.

9. Manage all company import and export license.

10. Preparing shipping documents and follow up will necessary certificate.

11. Coordinate with warehouse incoming and outgoing shipment.

12. Ensure all goods are received according to the packing list and conduct quality checks.

13. Liaise with stakeholder to determine supply requirement and generate forecast for all products.

14. Handle all the In/Out custom clearance matters.

Responsibilities

• Responsible for following up on the maintenance and repair works of Food Courts and Coffeeshops.
• Responsible for the maintenance of the air-conditioning, exhaust fan, and fresh air systems in Food Courts and Coffeeshops.
• Liaising with outlet managers over daily issues faced in maintenance.
• Purchasing of maintenance parts when needed.
• Responsible for following up on existing maintenance contracts with external vendors.

Requirements

• Must possess basic Microsoft Office skills – including Word, Excel, and PowerPoint.
• Must possess a basic command of the English language in order to send emails and liaise with external vendors.
• Minimum NITEC / 'O' Levels
• Minimum 3 years relevant working experience
• Independent and able to work in a fast-paced work environment
• Must possess Class 3 driving licence

Responsibilities:

• Conduct regular checks and inspection on grounds to ensure property is well maintained.
• Ensure building statutory requirements are complied
• Ensure good record keeping and filing administration
• Ensure the building cleanliness
• Review and recommend replacement/improvement plans for managed side
• Supervise and manage term contractors and ensure works are carried in accordance with contract specifications
• Assist in the monthly rental collection and leasing of the Group’s properties
• Contracts Management (Vendors)
• Tenant Management and fitting out/renovation related matters
• 24/7 emergency call support and site attendance is required

Dormitory

• Responsible hosting regular inspection to check room housekeeping, cleanliness, safety and maintenance.
• Responsible for dormitory administration matters such as coordinating workers’ room occupancy activities, workers’ conflicts and dormitory facilities & maintenance matters
• To be responsible for the efficient operation of all operations aspects of the dormitory

Requirements:

• Possess Diploma in related field
• Minimum 2 years of relevant experience in industry facility management
• Good understanding of building’s M&E systems
• Good initiative and able to work independently

Job Description

• As a Management Trainee, you will assist your Superior and will be trained in facilitating daily factory operations, including the use of various equipment to assist with manufacturing, packaging, and other steps along a production line to produce food products. You must adhere to safety guidelines and ensure that final products meet high-quality standards.
• You may also be trained in managing stock control, to keep records of production output and compareit with a production schedule/forecast.

Job Responsibilities

• Set up machines and cleaning jobs
• Follow instructions from superior
• Committed to meet targets and KPIs without neglecting quality and standards
• Follow GMP and SOP requirement
• Ensure strict adherence to food safety, food sanitation and SFA hygiene and practices
• Implement cost saving and initiate productivity

Job Description

• Application & cancellation of relevant operating licenses (Eg. SFA, Liquor, Tobacco)
• Follow up & keep track of licenses & contracts
• Ensure accuracy of licenses’ records in system and proper filing of documentations
• Preparation of contract & drafting letters as required, including renewals
• Use of Navision system to prepare Purchase Requisition (PR), receive Purchase Order (PO), and invoice posting
• Recording & dissemination of meeting minutes; initiative to edit report when necessary
• Upkeep inventory and perform ordering when stock is low
• Upkeep of partnership issues
• Processing & liaison of insurance claims (public liability) with insurance broker
• Compilation of information & reports within department & liaise with other departments
• Dissemination of emails, memos & other information to departments
• Facilitate on delivery platforms matters & procedures
• Assist on rebate matters when required
• Open & close utilities account for outlets
• Update records & highlight significant variances for test kit tracking
• Sourcing of quotation from vendors /contractors when required
• Ensure all task are timely & accurate completed
• Ad-hoc matters as assigned

Requirements:

• Minimum Diploma in Business Administration
• Proficient in computer skills
• Knowledge in Microsoft Office and Navision will be an advantage
• Organised, meticulous and able to multi task
• Good communication skills and self-discipline
• Mature with pleasant disposition and able to work independently & as a team

Description

We are seeking a meticulous and adaptable Sales administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives.

Our ideal candidate is goal-oriented and has knowledge of customer service best practices to contribute to high quality customer service and achieve sales targets.

Core Responsibilities & Accountabilities

• Processing orders via email/phone/ordering App

• Receiving and processing purchase orders

• Issuing sales transaction invoices

• Contacting customers by phone or email to answer products queries and obtain information

• Provide administrative support to the Sales and Accounts teams

• Coordinate with sales, production, logistic teams and drivers to ensure timely deliveries

• Directing feedback from customers to relevant departments

• Maintaining and updating sales and customer records

• Prepare daily/monthly sales report and other ad-hoc reporting when required

• Filing of invoices (monthly payment customers)

• Any other administrative duties as assigned

Requirements

• Excellent interpersonal and communication skills

• Proficient in Microsoft Word, Excel and PowerPoint

• A team player with a positive and cheerful personality

• Experienced sales executives are welcome to apply

Job Description :

• General administrative duties
• Data entry of daily budget report and delivery orders
• Ordering of monthly stationery
• Posting of weekly sales order and transfer order
• Manage petty cash (Driver's cash card, etc)
• Ordering of chemical, utensils and kitchen tools
• Any other ad-hoc duties as and when assigned.

Requirement :

• Min. GCE N level and above
• Good attitude and willing to learn
• Mature with pleasant disposition and able to work independently
• Organized meticulous and able to multi task