Total 72 job vacancies by Intellect

As a Clinic Associate at Health Strat, you're a pivotal team member dedicated to maintaining operational efficiency and ensuring positive patient experiences. Your primary responsibility is to be the go-to support, actively guiding and assisting users in accessing Intellect’s clinical sessions through various channels, including email, chat, and call support.

Operational Efficiency:

• Collaborate with the medical team to ensure the smooth operation of the clinic.
• Perform frontline services and general administrative duties, such as answering phone calls and maintaining Electronic Medical Records (EMR).
• Handle patient care duties, including registration, appointment maintenance, dispensing medications, and chaperoning doctors during clinical tasks.
• Manage cashiering duties, including payment collection and filing.
• Oversee inventory tasks, including stock checking, updating, and ordering.
• Maintain cleanliness and hygiene standards within the clinic.
   

Client engagement (For corporate clients):

• Engage with users through email, chat, and calls to provide support on Intellect’s Clinic services.
• Offer comprehensive information on available resources and options, empowering informed decision-making.

Network engagement and deployment:

• Support the Care Operations team in receiving, documenting, and deploying B2B service requests.

• Navigate administrative processes, including financial assistance and responding to emails.
  

• Candidates must possess at least a Diploma.
• Any experience in Clerical, Administrative Support Healthcare - Medical Support and Assistant or equivalent is preferred.
• Possess good communication and interpersonal skills.
• Responsible individual, meticulous, willing to learn and a team-player.
• Proficient with technology.
• Fluency in written English with an additional spoken language of Chinese is preferred.
• Open to candidates in Singapore only

• Providing PC support, Laptop, Outlook, Windows, Mac

• Software and hardware troubleshooting • Providing support on desktops, notebooks, printers, scanners hardware components

• Rectify IT fault like cleaning of disk drives and jammed laser printers • Install and uninstall of software from desktop PCs and laptops

• Any other ad-hoc tasks as assigned Requirements

• Minimum NITEC in an IT-related discipline

• Experience in desktop support / tech refresh role Responsibilities

* Providing PC support, Laptop, Outlook, Windows, Mac

* Software and hardware troubleshooting

* Providing support on desktops, notebooks, printers, scanners hardware componen

Skills: Cleaning, Troubleshooting, Hardware, Desktop Support, Information Technology, Hardware Troubleshooting, Technical Support

• Werum PAS-X/Aspen/Syncade, Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full application configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Creation of business process flow diagram
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector Excellent communication skills and collaborative with team members and external groups.

Requirements
• Proven relevant experience of 3-4 years as a Process Engineer or in a similar role.
• Strong knowledge of process engineering software systems (MES, DCS, Historian, PLC Systems).
• Strong knowledge of pharmaceutical manufacturing process (API, Bio)
• Excellent technical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work well in a team environment and collaborate with cross-functional teams.
• Knowledge of current Industry trends, GxMP, health and safety regulations.

• Knowledge and experience in manufacturing Automation Systems, MES & Historian, Lab Systems and IT-OT will be preference.
• Werum PAS-X/ Aspen/ Syncade/ Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full system configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Excellent communication skills and collaborative with team members and external groups

• Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.
• Emerson DeltaV DCS system experience and DeltaV Batch experience required
• Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.
• Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.
• Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)
• Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Ability to work well in a team environment
• Supervise and conduct system testing Factory Acceptance Test (FAT)
• Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.
• Excellent communication and customer orientation skills
• Good analytical & problem-solving skills
• Ensure project Automation Strategy is followed.

Support the health strategy team in operations and administrative work of the Intellect clinics which are integral to Intellect’s vision to be the leading mental health ecosystem in APAC. You will work closely with internal stakeholders to drive workflows, operations readiness and setup.

• Support the development and implementation of standard operating procedures for the Health Strategy Office
• Work with internal stakeholders including but not limited to the commercial and clinical teams to support the operationalisation of corporate contracts 
• Ensure smooth execution of daily operations, including but not limited to appointment scheduling, managing the reception area, submission of claims etc

• Business diploma or degree

• Interest in Mental Health care
• Meticulous and team player 
• Fresh graduates are welcome to apply but any work experience is a plus

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

The role will be part of the Operations team and will manage Intellect’s Care Operations team so as to offer a best-in-class medical network spanning across and beyond Asia so as to meet our customer needs. This role will be managing operational teams for helpline and therapy, network expansion and engagement. Tasks include driving the development and implementation of operational processes and Service Level Agreements (SLAs), demand and supply mapping, proactive network acquisition planning, while working closely with internal and external stakeholders to ensure operational performance, efficiency and quality.

Main Duties/Responsibilities

• Development and implementation of internal and external processes and service level agreements (SLAs)
• Continued monitoring and evaluation of SLAs to ensure performance and quality of care
• Establish proper governance over work/project plans and map operational resources required for successful implementation
• Strategic forecasting and planning for proactive and effective acquisition of internal and external network partners
• Key liaison with internal and external partners in operational setup and implementation, continued account management and operational requirements, performance reporting and review, ensure adherence to business and contractual agreements.
• Metrics tracking and ownership to drive a successful network of service providers (helpline rangers and therapists) so as to achieve effective and high quality service delivery to meet customer needs
• Project management and end-to-end  implementation
• Stay abreast of changes and/or updates in relevant policies, procedures, and regulations
• Collaboration with internal commercial, clinical and strategy teams for alignment with commercial demand, internal policies and processes.
• Work closely with product and tech team for solutioning and implementation
• Apply business management techniques to propose business decisions that impact cross-functional teams, internal and external partners

• Bachelor’s Degree or equivalent work experience
• More than 8 years of experience in the Healthcare / Patient experience-related industry, preferably experience in Employee Assistance Program (EAP) operations
• Demonstrate understanding of healthcare, call center, benefits, clinical programs and setup is preferable
• Demonstrable track record of managing third party relationships
• Strong operational background, able to get hands on in developing processes, policies and SLAs from ground-up.
• Experience managing remote teams across multiple locations
• Thrive in meeting tight deadlines and managing priorities under pressure
• Strong facilitation and organisational development skills
• Open to candidates in Singapore and Malaysia

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Job Description

As a Coaching Specialist, you will play a pivotal role in developing, delivering, and overseeing Intellect’s specialized coaching programs. Your responsibilities will include providing coaching to employees and senior stakeholders, training other coaches, developing coaching webinar/presentation/talk content, and contributing to the establishment of Intellect as a leader in mental health and coaching through public-facing training and master classes.

• Develop and deliver specialized coaching programs, ensuring high-quality content and engaging delivery.
• Hold 1:1 coaching sessions for (potential) clients and stakeholders
• Train and mentor other coaches to deliver the same specialized coaching programs, fostering a community of excellence.
• Co-develop and vet webinar, presentation, and talk content on coaching topics, ensuring alignment with industry standards and audience needs.
• Collaborate with internal teams to source and train providers to deliver coaching programs effectively.
• Contribute to the establishment of Intellect as a leader in mental health and coaching through public-facing trainings and master classes.

Job Requirements

• Certified ICF Coach (PCC or higher) with a proven track record in coaching.
• Substantial experience in adult education and training.
• Exceptional public speaking and training skills.
• Ability to think strategically and contribute innovative ideas to coaching program development.
• Strong organizational and project management skills.
• Familiarity with mental health and coaching industry trends.
• Coaching Supervision experience is a plus
• Fluent in other APAC language is a plus

Benefits

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.
• OEM - vendors for hardware replacement ( DELL / HP )
• Shop floor specific software basic trouble shooting.
• Manage vendor site visit for Hardware issues.
• Hardware provision for customer end users
• Help users with email activation, first time login in laptops and configure profile.
• OS Installation / Software installation for Desktop / Laptops
• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
• Also handle VIP End Users.
• Asset Management
• L1 Network and Server troubleshooting skills

· Job Description :

• Overall responsibility for the company’s network designs and network installations
• Coordinate and manage activities of the company’s engineering team and oversee programs to train and manage network engineering resources and other third-party service providers.
• Primary interface responsible for network related services carried out by the company’s service providers
• Monitor vendor compliance with SLA’s and other commitments, and provide management reports and other qualitative data to measure the effectiveness of service provided
• Understand and communicate company’s networking design and implementation standards to ensure accurate service delivery to be delivered by service provider as required
• Develop organizational structure and ongoing workflows to deliver/maintain rigorous networking standards and practices across the engineering staff and the company
• Work closely with the assigned engineering staff to develop each team member in their assigned role
• Coordinate solutions and necessary escalations with vendors and network engineer for service delivery issues
• Actively contribute to improve and map LAN/WAN/Wireless/VoIP processes within ITIL framework
• Understand complex LAN/WAN/Wireless/VoIP integration with WAN, LAN, Wireless, VoIP customer network.
• Work with Business Units, Development team, and IT Infrastructure team members to ensure overall performance meets/exce

· Required Work Experience

• 12+ years of experience in network solutioning role in global distributed organization
• Overall responsibility for the company's network designs and network installations
• Coordinate and manage activities of the company's engineering team and oversee programs to train and manage network engineering resources and other third-party service providers.
• Primary interface responsible for network related services carried out by the company's service providers
• Monitor vendor compliance with SLA's and other commitments, and provide management reports and other qualitative data to measure the effectiveness of service provided
• Understand and communicate company's networking design and implementation standards to assure accurate service delivery to be delivered by service provider as required
• Develop organizational structure and ongoing workflows to deliver/maintain rigorous networking standards and practices across the engineering staff and the company
• Work closely with the assigned engineering staff to develop each team member in their assigned role
• Coordinate solutions and necessary escalations with vendors and network engineer for service delivery issues
• Actively contribute to improve and map LAN/WAN/Wireless/VoIP processes within ITIL framework
• Understand complex LAN/WAN/Wireless/VoIP integration with WAN, LAN, Wireless, VoIP customer networks.
• Work with Business Units, Development team, and IT Infrastructure team members to ensure overall performance meets/exceeds service level objectives
• Industry Technical Certifications are required: CCNP, CCDP or CCIE and CCVP and CCNA
• Wireless, CWNA or CWNP, experience with Microsoft, Linux, Networking
• Excellent knowledge on Legacy LAN/WAN/Wireless/VoIP technology, (Cisco Router, Cisco Switch,Cisco Wireless, Cisco VoIP, Cisco ISE, Cisco ASA Firewall, Checkpoint Firewall, Juniper Pulse Secure, RSA, etc.)
• Excellent protocol skills: (BGP,OSPF, EIGRP, IPSec, RSVP, VTP, VLAN, STP, QoS, TCP/IP, IP
• Address, Frame Relay, HSRP, VRRP, NAT, ACL , H323, RTP, RTCP, cRTP, sRTP, etc. )
• Good LAN/WAN/Wireless/VoIP Tools: SolarWinds, SCOM, Sitescope, etc.
• Good Networking skills: Linux, Router, Switch L2, Switch L3, Wireless, VoIP
• Good Understanding of SDwan- Fortinet SDwan is preffered
• Familiar with WAN optimization and application compression technology. Eg. Riverbed Steelhead
• Familiar with accreditation, certification, and compliance requirements such as ISO 27001, CyberEssentials, PCIDSS etc.

· Desirable qualification with Fortinet NSE SD-WAN certification.

· Expert knowledge and experience with Fortinet, Forti Manager and Forti Analyzer, Enterprise Network Security, Cyber Security and IPS systems.

· Should have expert and in-depth knowledge of complex IP networks.

· Should have solid understanding of Network security technologies, data center traffic flow and advanced troubleshooting techniques.

· Encryption/ Firewall/SD-WAN, SDWAN WAN, MPLS, IPVPN & SDWAN network.

· Routing protocols (BGP, RIP, EIGRP, OSPF, ISIS).

An IT operator is responsible for the following tasks:

• Monitor the performance and availability of IT systems and networks onsite, using various

tools and methods

• Troubleshoot and resolve any issues or incidents that affect the IT services or operations

• Escalate complex or critical problems to the appropriate teams or vendors

• Document and report on the IT activities, events and incidents

• Perform routine maintenance and backup tasks on IT equipment and software

• Provide technical support and guidance to end users and staff

• Follow the IT policies, procedures and standards

Qualifications:

• At least two years of experience in IT operations or a similar role

• Knowledge of IT systems, networks, applications, and devices

• Proficiency in troubleshooting and problem-solving skills

• Ability to work independently and as part of a team

• Attention to detail and accuracy

A system administrator is a professional who is responsible for the installation, configuration,

maintenance, and security of IT systems and networks.

• Installing and updating operating systems, software, and hardware on servers and

workstations

• Monitoring and troubleshooting system performance, availability, and security issues

• Managing user accounts, permissions, and access rights

• Implementing backup and recovery strategies and procedures

• Documenting system configurations, policies, and procedures

An IT specialist system administrator role in the areas of Wintel and middleware may require

the following additional tasks:

• Installing and configuring Wintel servers and workstations, including Windows Server,

Active Directory, DNS, DHCP, IIS, WSUS, etc.

• Installing and configuring middleware components and applications, such as Docker,

MSSQL, WebSphere Liberty, IBM PA, etc.

• Advising and supporting on system architecture design and troubleshooting

• Proactively monitoring CVE/vulnerability bulletins/notifications and performing patches

and upgrades for the Wintel and middleware components

• Supporting and resolving application incidents by checking system logs and following up

with software support if required

• Some experience in scripting languages such as Perl, Python, Bash, PowerShell, VB

Script

• Knowledge of SAN/NAS & Backup

Qualifications:

• Relevant certifications such as ITIL, MCSE, DFS, NPS, PKI, GPO, AD, II, IAT, etc.

• Knowledge of multiple clustered environments

• Knowledge of Wintel security best practices

• Ability to work independently or as part of a team

The Role

As a Senior Project Delivery Consultant, you will be an integral part of our Strategic Wellness Advisory team and responsible for the delivery of our mental health benefits platform to our key strategic and large client accounts. This is a high-touch role that requires complex project coordination and delivery, with a focus on delivering exceptional value to our clients. You will work with a small number of key accounts and be responsible for managing their mental health benefits program, building long-term relationships with clients, and helping to grow and expand our business. This role will be a blend of strategic consulting, project management, and account management, requiring a high degree of collaboration with internal stakeholders and external clients.

Your Responsibilities:

• Act as the primary point of contact for a small number of key strategic and large client accounts, building long-term relationships and ensuring their satisfaction with our mental health benefits platform.
• Own the delivery of our mental health benefits platform to clients, working closely with internal stakeholders to ensure projects are delivered on time, on budget, and to the highest quality standards.
• Collaborate with cross-functional teams, including sales, product, engineering, clinical, and design, to ensure the successful delivery of customised solutions that meet clients' specific needs
• Develop and execute a mental health benefits program that meets the unique needs of each client, drawing on your experience in management consulting to provide strategic advice and guidance.
• Manage the day-to-day relationship with clients, providing regular updates, conducting check-ins, and resolving issues as they arise.
• Develop a deep understanding of each client's business and use this knowledge to help drive adoption and usage of our mental health benefits platform.
• Collaborate with our internal product, engineering, and marketing teams to identify areas for improvement in our mental health benefits platform and drive innovation.
• Analyze data and metrics to measure the success of our mental health benefits program, identify areas for improvement, and develop insights that inform our product roadmap.
• Enhancing customer experiences and driving revenue growth through proactive key account management, strategy development, and sales campaign execution within the mental health and wellbeing solutions, with a focus on key strategic accounts.

• Bachelor's degree in Business, Management, or related field required. Master's degree would be a plus but not a requirement
• 5+ years of experience in management consulting or account management, preferably in a related industry such as healthcare, HR, change management, management consulting (with focus on Human Capital/Organizational Management) or benefits.
• Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients.
• Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
• Familiarity with mental health benefits and/or related industries is a plus.

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Flexible work schedules
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

The role will be part of the Care Operations team and will manage Intellect’s mental healthcare provider network so as to offer a best-in-class medical network spanning across and beyond Asia so as to meet our customer needs. This role will act as the main liaison with network partners from sourcing, contracting, onboarding, implementation, ongoing relationship management, performance monitoring and reporting. This role will also work closely with the internal care operations team to  develop and implement operational processes and Service Level Agreements (SLAs), while working closely with internal and external stakeholders to ensure operational performance, efficiency and quality.

• Develop and manage the network partners playbook, including onboarding processes, operational guidelines, integration processes and support systems.
• Strategic demand forecasting and planning to map partner requirements across the region. Formulate and implement short-term and long-term strategies on the partnership, commercial and operational model of each partner.
• Foster strong working relationships with partners, from sourcing, contracting, onboarding, implementation, reporting, performance monitoring, success enablement to reporting.
• Development and implementation of processes, SOPs and SLAs, with continuous refinement and monitoring
• Metrics tracking and reporting for data-backed recommendations to the management
• Leading the end-to-end implementation of data-backed initiatives to meet SLAs and performance metrics
• Strong project management skills to drive projects, establish proper governance over project plans and map operational resources required for successful implementation of projects relating to process improvement, service quality, product implementation, reporting and automation.
• Strategic forecasting and planning, and the acquisition of internal and external network partners
• Stay abreast of changes and/or updates in relevant policies, procedures, and regulations

• Bachelor’s Degree or equivalent work experience
• More than 3 years of experience in managing partners/vendors from end-to-end, including acquisition, relationship management, performance monitoring
• Preferably in the Healthcare / Patient experience-related industry
• Strong operational background, able to get hands on in developing processes from ground-up.
• Strong data and metrics management skills to drive data-backed strategies
• Thrive in meeting tight deadlines and managing priorities under pressure
• Open to candidates in Malaysia and Philippines

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun