Total 1,562 job vacancies by GameStop Inc.

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

The Store Leader/Store Leader 2 is responsible for all facets of store operations (at two store locations for SL2) and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Leader develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit. In addition to ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business, this position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• SL2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations.
• Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Leader in a timely and professional manner.
• Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates have completed their onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
• Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan. Set guest service expectations for store associates and train store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Supervise and delegate tasks to Guest Advisors, Senior Guest Advisors, and Assistant Store Leaders.
• Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided.
• Approve payroll, make time edits, and verify that store associates are paid for all time worked.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into HRIS.
• Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts (home store and other stores in your district/region), stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
• Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate.
• Lead store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties necessary to goal achievement.
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to District Leader.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
• Maintain store records/files in a neat and organized manner; ensure that manuals are up to date.
• Form professional partnerships with appropriate military personnel on assigned military base, including the Supply Base Leader (applies only to positions in stores located on a military base).
• Consistently adhere to and demonstrate a commitment to GameStop policies and procedures, including, but not limited to, respectful workplace, attendance, confidentiality, conflict of interest, and ethical responsibilities.

QUALIFICATIONS

• Must present proof of ability to legally work in the United States.
• Must be at least 18 years of age.**
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred. 
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

KEY JOB SKILLS AND ABILITIES

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Work independently and as the head of a team to perform all tasks as assigned and in a timely manner.
• Meet leadership performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form and convey instructions to others.
•  Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose.  GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. 

*Certain State-specific exceptions may apply

**Unless prohibited by applicable law

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY:

Under general guidance of the Regional Director, the District Manager is responsible for the successful leadership of multiple store operations including building a successful team, developing customer loyalty, driving for results, and achieving goals set for the district. This position supervises Associates at multiple locations. District Managers will always act in accordance with GameStop’s policies, practices, and core values. The ideal candidate must have a strong focus on customer satisfaction and meeting monthly sales goals, be an excellent communicator and demonstrate strong leadership and interpersonal skills.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
• Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment.
• Directly influence the talent development and business results of several field teams through GameStop's global performance management strategy and related tools, such as development planners and performance worksheets
• Ensure that successful on-boarding and development occurs throughout the district
• Communicate the potential that others have to grow with GameStop, including career path information.
• Encourage outstanding business results by focusing on specific behaviors and outcomes. Use the STAR/AR feedback model, Interaction Guidelines, and Key Principles when interacting with others
• Personally model the professional conduct expected of all GameStop leaders

• Respond favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports and exit interview data, store visit reports, audits, compliance reporting, and guest service data
• Validate that stores are scheduling based on sales trends and business needs • Empower store teams to act quickly and creatively to resolve guest issues, and respond effectively to guest issues elevated to the multi-unit or corporate level within three days
• Review stores’ shrink results, conduct post inventory counts, and report results to Inventory Control in a timely manner
• Collaborate with the Regional Loss Prevention Leader to respond favorably to all shrink reduction and safety opportunities
• Monitor stores’ appearance and ensure all company standards are maintained • Discuss store relays and promotions with each Store Leader to ensure accurate and timely execution

RELATED COMPETENCIES
• Planning and Organizing - Establishing course of action for self and others to ensure that work is completed efficiently.
• Prioritizes – Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.
• Determines tasks and resources – Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.
• Schedules – Allocates appropriate amounts of time for completing own and others’ work; avoids scheduling conflicts; develops timelines and milestones.
• Leverages resources – Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.
• Stays focused – Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
• Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
• Opens discussions effectively. Describes expectations, goals, requests, or future states in a way that provides clarity and excites interest.
• Clarifies the current situation. Seeks, gives, and summarizes information; ensures that the situation/issue at hand is understood.
• Develops others’ and own ideas. Presents own ideas; seeks and develops suggestions of others; makes procedural suggestions.
• Facilitates agreement. Uses appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain agreement; persists by using different approaches as needed to gain commitment.
• Closes discussions with clear summaries. Summarizes outcomes of discussions and establishes next steps (if needed).
• Establishes good interpersonal relationships. In words and actions, makes people feel valued, appreciated, and included (enhances self-esteem, empathizes, involves, discloses, supports).
• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Tries to understand changes. Tries to understand changes in tasks, situations, and environment as well as the logic or basis for change; seeks information about changes.
• Approaches change or newness positively. Treats change and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to others.
• Adjusts behaviors. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
• Technical/Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
• Marketing knowledge. Understands and uses effective marketing techniques to support the region’s and the individual’s objectives and maximize the return on its marketing dollars.
• Financial management knowledge. Understands basic finance (e.g., financial analysis, accounting, budgeting) and can use financial data to accurately diagnose business conditions, identify key issues, and develop strategies and plans. • Industry knowledge. Understands the industry and the factors that can affect regional and corporate goals; uses industry knowledge in planning and decision making.
• Keeps up to date. Stays abreast of current developments and trends in all relevant technical and professional areas.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
• 3 years of successful, related experience as a multi-unit leader required
• Bachelor of Arts or Bachelor of Science from a regionally accredited college or university in a related field of study, such as business administration, is required, although equivalent experience may be accepted as a substitute
• Proven ability to work productively with others, welcome and adapt well to change, communicate thoughts and feelings effectively, and receive and respond to feedback from others maturely

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
• Strong understanding of what is needed to motivate and retain top talent
• Proven ability to achieve outstanding business results through others, from a distance
• Proven commitment to self-directed learning, peer mentoring, and use of all GameStop development resources
• Ability to travel unaccompanied and unassisted if necessary, including overnight stays
• Strong guest service skills, including clear verbal and written communication skills
• Strong organizational skills, with ability to handle multiple, detailed projects
• Proficient use of electronic business tools: laptop computers, computer applications, in-store systems, and communications devices
• Ability to move unassisted throughout stores for extended periods (up to 12 hours per day)
• Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders

#LI-KA1

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY

The District Leader role is similar to an innovative business entrepreneur and owner, with special emphases on comp sales, used sales, talent retention, trades, guest experience, and loss prevention. Within GameStop's broadly defined parameters, District Leaders have the autonomy, authority, and responsibility to inspire outstanding business results through others as the leaders of their district's performance development strategy.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment.
• Directly influence the talent development and business results of several field teams through GameStop's global performance management strategy and related tools, such as development planners and performance worksheets
• Ensure that successful on-boarding and development occurs throughout the district
• Communicate the potential that others have to grow with GameStop, including career path information.
• Encourage outstanding business results by focusing on specific behaviors and outcomes. Use the STAR/AR feedback model, Interaction Guidelines, and Key Principles when interacting with others
• Personally model the professional conduct expected of all GameStop leaders
• Respond favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports and exit interview data, store visit reports, audits, compliance reporting, and guest service data
• Validate that stores are scheduling based on sales trends and business needs
• Empower store teams to act quickly and creatively to resolve guest issues, and respond effectively to guest issues elevated to the multi-unit or corporate level within three days
• Review stores’ shrink results, conduct post inventory counts, and report results to Inventory Control in a timely manner
• Collaborate with the Regional Loss Prevention Leader to respond favorably to all shrink reduction and safety opportunities
• Monitor stores’ appearance and ensure all company standards are maintained
• Discuss store relays and promotions with each Store Leader to ensure accurate and timely execution

RELATED COMPETENCIES

• Planning and Organizing - Establishing course of action for self and others to ensure that work is completed efficiently.
  • Prioritizes – Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.
  • Determines tasks and resources – Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.
  • Schedules – Allocates appropriate amounts of time for completing own and others’ work; avoids scheduling conflicts; develops timelines and milestones.
  • Leverages resources – Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.
  • Stays focused – Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
• Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
  • Opens discussions effectively. Describes expectations, goals, requests, or future states in a way that provides clarity and excites interest.
  • Clarifies the current situation. Seeks, gives, and summarizes information; ensures that the situation/issue at hand is understood.
  •  Develops others’ and own ideas. Presents own ideas; seeks and develops suggestions of others; makes procedural suggestions.
  •  Facilitates agreement. Uses appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain agreement; persists by using different approaches as needed to gain commitment.
  •  Closes discussions with clear summaries. Summarizes outcomes of discussions and establishes next steps (if needed).
  •  Establishes good interpersonal relationships. In words and actions, makes people feel valued, appreciated, and included (enhances self-esteem, empathizes, involves, discloses, supports).
• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  •  Tries to understand changes. Tries to understand changes in tasks, situations, and environment as well as the logic or basis for change; seeks information about changes.
  • Approaches change or newness positively. Treats change and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to others.
  • Adjusts behaviors. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
• Technical/Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
  • Marketing knowledge. Understands and uses effective marketing techniques to support the region’s and the individual’s objectives and maximize the return on its marketing dollars.
  •  Financial management knowledge. Understands basic finance (e.g., financial analysis, accounting, budgeting) and can use financial data to accurately diagnose business conditions, identify key issues, and develop strategies and plans.
  •  Industry knowledge. Understands the industry and the factors that can affect regional and corporate goals; uses industry knowledge in planning and decision making.
  • Keeps up to date. Stays abreast of current developments and trends in all relevant technical and professional areas.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• 3 years of successful, related experience as a multi-unit leader required
• Bachelor of Arts or Bachelor of Science from a regionally accredited college or university in a related field of study, such as business administration, is required, although equivalent experience may be accepted as a substitute
• Proven ability to work productively with others, welcome and adapt well to change, communicate thoughts and feelings effectively, and receive and respond to feedback from others maturely

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Strong understanding of what is needed to motivate and retain top talent
• Proven ability to achieve outstanding business results through others, from a distance
• Proven commitment to self-directed learning, peer mentoring, and use of all GameStop development resources
• Ability to travel unaccompanied and unassisted if necessary, including overnight stays
• Strong guest service skills, including clear verbal and written communication skills
• Strong organizational skills, with ability to handle multiple, detailed projects
• Proficient use of electronic business tools: laptop computers, computer applications, in-store systems, and communications devices
• Ability to move unassisted throughout stores for extended periods (up to 12 hours per day)
• Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY

The District Leader role is similar to an innovative business entrepreneur and owner, with special emphases on comp sales, used sales, talent retention, trades, guest experience, and loss prevention. Within GameStop's broadly defined parameters, District Leaders have the autonomy, authority, and responsibility to inspire outstanding business results through others as the leaders of their district's performance development strategy.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment.
• Directly influence the talent development and business results of several field teams through GameStop's global performance management strategy and related tools, such as development planners and performance worksheets
• Ensure that successful on-boarding and development occurs throughout the district
• Communicate the potential that others have to grow with GameStop, including career path information.
• Encourage outstanding business results by focusing on specific behaviors and outcomes. Use the STAR/AR feedback model, Interaction Guidelines, and Key Principles when interacting with others
• Personally model the professional conduct expected of all GameStop leaders
• Respond favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports and exit interview data, store visit reports, audits, compliance reporting, and guest service data
• Validate that stores are scheduling based on sales trends and business needs
• Empower store teams to act quickly and creatively to resolve guest issues, and respond effectively to guest issues elevated to the multi-unit or corporate level within three days
• Review stores’ shrink results, conduct post inventory counts, and report results to Inventory Control in a timely manner
• Collaborate with the Regional Loss Prevention Leader to respond favorably to all shrink reduction and safety opportunities
• Monitor stores’ appearance and ensure all company standards are maintained
• Discuss store relays and promotions with each Store Leader to ensure accurate and timely execution

RELATED COMPETENCIES

• Planning and Organizing - Establishing course of action for self and others to ensure that work is completed efficiently.
  • Prioritizes – Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.
  • Determines tasks and resources – Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.
  • Schedules – Allocates appropriate amounts of time for completing own and others’ work; avoids scheduling conflicts; develops timelines and milestones.
  • Leverages resources – Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.
  • Stays focused – Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
• Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
  • Opens discussions effectively. Describes expectations, goals, requests, or future states in a way that provides clarity and excites interest.
  • Clarifies the current situation. Seeks, gives, and summarizes information; ensures that the situation/issue at hand is understood.
  •  Develops others’ and own ideas. Presents own ideas; seeks and develops suggestions of others; makes procedural suggestions.
  •  Facilitates agreement. Uses appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain agreement; persists by using different approaches as needed to gain commitment.
  •  Closes discussions with clear summaries. Summarizes outcomes of discussions and establishes next steps (if needed).
  •  Establishes good interpersonal relationships. In words and actions, makes people feel valued, appreciated, and included (enhances self-esteem, empathizes, involves, discloses, supports).
• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  •  Tries to understand changes. Tries to understand changes in tasks, situations, and environment as well as the logic or basis for change; seeks information about changes.
  • Approaches change or newness positively. Treats change and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to others.
  • Adjusts behaviors. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
• Technical/Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
  • Marketing knowledge. Understands and uses effective marketing techniques to support the region’s and the individual’s objectives and maximize the return on its marketing dollars.
  •  Financial management knowledge. Understands basic finance (e.g., financial analysis, accounting, budgeting) and can use financial data to accurately diagnose business conditions, identify key issues, and develop strategies and plans.
  •  Industry knowledge. Understands the industry and the factors that can affect regional and corporate goals; uses industry knowledge in planning and decision making.
  • Keeps up to date. Stays abreast of current developments and trends in all relevant technical and professional areas.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• 3 years of successful, related experience as a multi-unit leader required
• Bachelor of Arts or Bachelor of Science from a regionally accredited college or university in a related field of study, such as business administration, is required, although equivalent experience may be accepted as a substitute
• Proven ability to work productively with others, welcome and adapt well to change, communicate thoughts and feelings effectively, and receive and respond to feedback from others maturely

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Strong understanding of what is needed to motivate and retain top talent
• Proven ability to achieve outstanding business results through others, from a distance
• Proven commitment to self-directed learning, peer mentoring, and use of all GameStop development resources
• Ability to travel unaccompanied and unassisted if necessary, including overnight stays
• Strong guest service skills, including clear verbal and written communication skills
• Strong organizational skills, with ability to handle multiple, detailed projects
• Proficient use of electronic business tools: laptop computers, computer applications, in-store systems, and communications devices
• Ability to move unassisted throughout stores for extended periods (up to 12 hours per day)
• Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

The Store Leader/Store Leader 2 is responsible for all facets of store operations (at two store locations for SL2) and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Leader develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit. In addition to ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business, this position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• SL2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations.
• Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Leader in a timely and professional manner.
• Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates have completed their onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
• Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan. Set guest service expectations for store associates and train store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Supervise and delegate tasks to Guest Advisors, Senior Guest Advisors, and Assistant Store Leaders.
• Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided.
• Approve payroll, make time edits, and verify that store associates are paid for all time worked.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into HRIS.
• Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts (home store and other stores in your district/region), stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
• Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate.
• Lead store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties necessary to goal achievement.
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to District Leader.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
• Maintain store records/files in a neat and organized manner; ensure that manuals are up to date.
• Form professional partnerships with appropriate military personnel on assigned military base, including the Supply Base Leader (applies only to positions in stores located on a military base).
• Consistently adhere to and demonstrate a commitment to GameStop policies and procedures, including, but not limited to, respectful workplace, attendance, confidentiality, conflict of interest, and ethical responsibilities.

QUALIFICATIONS

• Must present proof of ability to legally work in the United States.
• Must be at least 18 years of age.**
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred. 
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

KEY JOB SKILLS AND ABILITIES

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Work independently and as the head of a team to perform all tasks as assigned and in a timely manner.
• Meet leadership performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form and convey instructions to others.
•  Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose.  GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. 

*Certain State-specific exceptions may apply

**Unless prohibited by applicable law

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY

The District Manager role is similar to an innovative business entrepreneur and owner, with special emphases on comp sales, used sales, talent retention, trades, guest experience, and loss prevention. Within GameStop's broadly defined parameters, District Managers have the autonomy, authority, and responsibility to inspire outstanding business results through others as the leaders of their district's performance development strategy.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment.
• Directly influence the talent development and business results of several field teams through GameStop's global performance management strategy and related tools, such as development planners and performance worksheets
• Ensure that successful on-boarding and development occurs throughout the district
• Communicate the potential that others have to grow with GameStop, including career path information.
• Encourage outstanding business results by focusing on specific behaviors and outcomes. Use the STAR/AR feedback model, Interaction Guidelines, and Key Principles when interacting with others
• Personally model the professional conduct expected of all GameStop leaders
• Respond favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports and exit interview data, store visit reports, audits, compliance reporting, and guest service data
• Validate that stores are scheduling based on sales trends and business needs
• Empower store teams to act quickly and creatively to resolve guest issues, and respond effectively to guest issues elevated to the multi-unit or corporate level within three days
• Review stores’ shrink results, conduct post inventory counts, and report results to Inventory Control in a timely manner
• Collaborate with the Regional Loss Prevention Leader to respond favorably to all shrink reduction and safety opportunities
• Monitor stores’ appearance and ensure all company standards are maintained
• Discuss store relays and promotions with each Store Leader to ensure accurate and timely execution

RELATED COMPETENCIES

• Planning and Organizing - Establishing course of action for self and others to ensure that work is completed efficiently.
  • Prioritizes – Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.
  • Determines tasks and resources – Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.
  • Schedules – Allocates appropriate amounts of time for completing own and others’ work; avoids scheduling conflicts; develops timelines and milestones.
  • Leverages resources – Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.
  • Stays focused – Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
• Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
  • Opens discussions effectively. Describes expectations, goals, requests, or future states in a way that provides clarity and excites interest.
  • Clarifies the current situation. Seeks, gives, and summarizes information; ensures that the situation/issue at hand is understood.
  •  Develops others’ and own ideas. Presents own ideas; seeks and develops suggestions of others; makes procedural suggestions.
  •  Facilitates agreement. Uses appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain agreement; persists by using different approaches as needed to gain commitment.
  •  Closes discussions with clear summaries. Summarizes outcomes of discussions and establishes next steps (if needed).
  •  Establishes good interpersonal relationships. In words and actions, makes people feel valued, appreciated, and included (enhances self-esteem, empathizes, involves, discloses, supports).
• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  •  Tries to understand changes. Tries to understand changes in tasks, situations, and environment as well as the logic or basis for change; seeks information about changes.
  • Approaches change or newness positively. Treats change and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to others.
  • Adjusts behaviors. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
• Technical/Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
  • Marketing knowledge. Understands and uses effective marketing techniques to support the region’s and the individual’s objectives and maximize the return on its marketing dollars.
  •  Financial management knowledge. Understands basic finance (e.g., financial analysis, accounting, budgeting) and can use financial data to accurately diagnose business conditions, identify key issues, and develop strategies and plans.
  •  Industry knowledge. Understands the industry and the factors that can affect regional and corporate goals; uses industry knowledge in planning and decision making.
  • Keeps up to date. Stays abreast of current developments and trends in all relevant technical and professional areas.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• 3 years of successful, related experience as a multi-unit leader required
• Bachelor of Arts or Bachelor of Science from a regionally accredited college or university in a related field of study, such as business administration, is required, although equivalent experience may be accepted as a substitute
• Proven ability to work productively with others, welcome and adapt well to change, communicate thoughts and feelings effectively, and receive and respond to feedback from others maturely

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Strong understanding of what is needed to motivate and retain top talent
• Proven ability to achieve outstanding business results through others, from a distance
• Proven commitment to self-directed learning, peer mentoring, and use of all GameStop development resources
• Ability to travel unaccompanied and unassisted if necessary, including overnight stays
• Strong guest service skills, including clear verbal and written communication skills
• Strong organizational skills, with ability to handle multiple, detailed projects
• Proficient use of electronic business tools: laptop computers, computer applications, in-store systems, and communications devices
• Ability to move unassisted throughout stores for extended periods (up to 12 hours per day)
• Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Under general guidance, the Store Leader is responsible for the successful leadership of store operations including building a successful team, developing customer loyalty, driving for results, and achieving goals set for the store.  As needed to achieve success, a Store Leader is responsible for leading and motivating the sales team, managing the day-to-day operations of the store, maintaining up to date promotional material and hiring/training new staff.  This position supervises others including Assistant Store Leaders, Senior Guest Advisors, Guest Advisors, and Seasonal Associates.  Store Leaders will always act in accordance with GameStop’s policies, practices, and core values. The ideal candidate must have a strong focus on customer satisfaction and meeting monthly sales goals, be an excellent communicator and demonstrate strong leadership and interpersonal skills.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Motivate the sales team to meet sales objectives and loss prevention goals through training and mentoring
• Hire, train, oversee and develop new store staff
• Coach and counsel associates; monitor and review results achievement; develop staff focusing on individual and team performance improvement
• Lead associates to drive a selling sales culture that maximizes store profitability
• Lead by example, delivering excellent service to ensure high levels of customer satisfaction
• Resolve customer concerns and complaints in a timely, professional manner;  personally respond to all escalated customer issues
• Ensure that visual and operational elements are consistent with company standards.

• Protect company assets through effective inventory control and loss prevention practices.

QUALIFICATIONS FOR EDUCATION AND/OR EXPERIENCE)

• Must be at least 18 years of age[i]
• High school diploma required; An Associate’s or accredited Bachelor’s degree preferred
• 3+ years of experience working in a retail sales environment;  1+ year of experience in a supervisory or managerial role

MINIMUM JOB SKILLS and ABILITIES

• Ability to lead in a fast-paced, rapidly changing environment
• Excellent customer service, communication and interpersonal skills
• Ability to work a rotating schedule, including nights and weekends
• Ability to follow instructions presented in written, oral or diagram form 
• Ability to communicate effectively with others using spoken and written English; ability to speak and/or write in other languages a plus
• Must be able to work up to 44 hours per week

PHYSICAL JOB REQUIREMENTS

• Must be able to work alone, move throughout the store unassisted and stand for extended periods of time (8 hours or more per day)
• The employee must regularly lift and/or move up to 35 pounds 
• Walk, use hands and fingers to handle small objects or controls, reach and stretch with hands and arms, balance, bend, stoop, reach with arms and hands, kneel and crawl, talk and hear, and climb on ladders
• Must be able to occasionally travel unassisted via car
• Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time and the ability to adjust focus

GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose.  GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

The Store Leader/Store Leader 2 is responsible for all facets of store operations (at two store locations for SL2) and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Leader develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit. In addition to ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business, this position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• SL2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations.
• Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Leader in a timely and professional manner.
• Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates have completed their onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
• Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan. Set guest service expectations for store associates and train store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Supervise and delegate tasks to Guest Advisors, Senior Guest Advisors, and Assistant Store Leaders.
• Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided.
• Approve payroll, make time edits, and verify that store associates are paid for all time worked.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into HRIS.
• Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts (home store and other stores in your district/region), stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
• Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate.
• Lead store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties necessary to goal achievement.
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to District Leader.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
• Maintain store records/files in a neat and organized manner; ensure that manuals are up to date.
• Form professional partnerships with appropriate military personnel on assigned military base, including the Supply Base Leader (applies only to positions in stores located on a military base).
• Consistently adhere to and demonstrate a commitment to GameStop policies and procedures, including, but not limited to, respectful workplace, attendance, confidentiality, conflict of interest, and ethical responsibilities.

QUALIFICATIONS

• Must present proof of ability to legally work in the United States.
• Must be at least 18 years of age.**
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred. 
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

KEY JOB SKILLS AND ABILITIES

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Work independently and as the head of a team to perform all tasks as assigned and in a timely manner.
• Meet leadership performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form and convey instructions to others.
•  Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose.  GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. 

*Certain State-specific exceptions may apply

**Unless prohibited by applicable law

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Employee Growth: GameStop is committed to hiring, developing, and promoting qualified candidates to open positions within all levels of the Company. In keeping with this commitment, the Company may consider internal candidates for promotion to open positions. When considering internal candidates, the Company identifies Associates who consistently perform above standard in all areas of job performance, demonstrate outstanding customer service, work well with others, display a genuine interest in their jobs, and have an ability to learn and grow with the Company. Associates must be in their current position for a minimum of 6 months to be eligible to apply for internal postings or be considered for promotion/transfer to a position outside of his/her own department or work location, division, or brand (unless supervisor approval is received). Associates should express their interest in additional career opportunities by applying via Workday. Associates may also request information on the process for applying and qualifying for a promotion from their immediate supervisor or Human Resources; an Associate’s failure to express such an interest may be viewed by the Company as a lack of interest in changing positions. The Company reserves the right to hire external candidates and further reserves the right to hire the best qualified candidate for any open position whether that candidate is internal or external.

This position will accept applications up to 30 days from posting date. Candidates should express their interest by clicking APPLY.

$20.42 - $28.42

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Store Leader / Store Leader 2
SUMMARY
The Store Leader/Store Leader 2 is responsible for all facets of store operations (at two store
locations for SL2) and directly influences the performance of everyone who interacts with guests.
Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life,
the Store Leader develops and promotes a sales culture by creating individualized and
complete solutions for every guest, and providing outstanding guest service experiences
through professional conduct and shared passion for gaming, and supporting the overall store
environment to meet/exceed sales and profit. In addition to ensuring that products are easy to
see and buy, building sales by sharing product and gaming knowledge with guests, providing a
clean, organized environment in which to shop, and growing guest loyalty and repeat business,
this position supervises a retail staff which may vary based upon store size, location(s), and
expected sales volume.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
• SL2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a
larger team across two store locations.
• Provide and model best-in-class guest service: promptly greet guests; respond to guest
questions/concerns quickly, effectively, and courteously; assist guests with meeting their
video gaming needs; inform guests of special promotions; recommend additional items
as appropriate; apply all selling behaviors during every transaction and thank every
guest for shopping at GameStop; prioritize guests over tasks and demonstrate that
commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements,
current sales initiatives, and the guest relationships that lead to sales and repeat
business.
• Promptly and accurately process guest purchases/return transactions using Point‐of‐
Sale (POS) computer system via PC keyboard, including making correct change, placing
merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls
promptly, courteously, and professionally, using the phone greeting provided by
GameStop; when appropriate, escalate customer issues and complaints to the Store
Leader in a timely and professional manner.
• Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in
program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates have completed their onboarding, job training, and compliance
training PRIOR to opening or closing a shift on their own. Associates should know all
aspects of their jobs, including all company/store policies, inventory control and loss
prevention practices including scam awareness, safety best practices, financial protocol,
and ethical responsibilities.
• Communicate regularly with store associates and District Manager to ensure that all
GameStop store initiatives are implemented according to plan. Set guest service
expectations for store associates and train store associates in all aspects of their job
responsibilities, including company/store policies, procedures, practices, and guidelines.
Supervise and delegate tasks to Guest Advisors, Senior Guest Advisors, and Assistant
Store Leaders.
• Schedule store associates ensuring that the scheduling guidelines are followed, and all
breaks and meals are accounted for as required. Supervise staffing levels to achieve
optimum guest service at all times and ensure that best-in-class guest service is
consistently provided.
• Approve payroll, make time edits, and verify that store associates are paid for all time
worked.
• Provide timely and appropriate recognition and feedback to all store associates
concerning performance; regularly input written feedback for each store associate into
HRIS.
• Ensure that all areas of the store, including restrooms, are neat, clean, organized, and
merchandised per company guidelines and all store fixtures and equipment are in
proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts (home store and other stores in your district/region),
stock/restock merchandise on shelves and fixtures, and move product from the stock
room to the front of the store to ensure that all products in the store are represented,
organized, and alphabetized on the sales floor.
• Protect company assets through effective inventory control and loss prevention
practices including scam awareness, safety best practices, and delivering bank deposits
as required; visually inspect associates' packages and/or belongings at store closing or
at the end of a shift as appropriate.
• Lead store team in meeting and exceeding sales, profit, and shrink goals and complete
required administrative and operational duties necessary to goal achievement.
• Count, balance and reconcile daily business transaction totals correctly and accurately
in the POS system. Ensure that all closeout paperwork for daily business transactions and
bank deposit slips are completed correctly and accurately; ensure store has sufficient
cash and change for sales transactions; make bank deposits daily or per established
guidelines.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the
POS system; conduct merchandise counts/inventories and communicate discrepancies
to District Leader.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all
boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address
potentially hazardous situations. Report any injuries promptly per company guidelines.
• Maintain store records/files in a neat and organized manner; ensure that manuals are up
to date.
• Form professional partnerships with appropriate military personnel on assigned military
base, including the Supply Base Leader (applies only to positions in stores located on a
military base).
• Consistently adhere to and demonstrate a commitment to GameStop policies and
procedures, including, but not limited to, respectful workplace, attendance,
confidentiality, conflict of interest, and ethical responsibilities.
QUALIFICATIONS*
• Must present proof of ability to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree
with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience
preferred.
• Video game knowledge preferred.
KEY JOB SKILLS AND ABILITIES
• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person
and on the phone, using spoken and written English; bilingual English/Spanish speaking
and writing skills preferred.
• Work independently and as the head of a team to perform all tasks as assigned and in a
timely manner.
• Meet leadership performance expectations, including, but not limited to, attendance,
personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and
alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form and convey instructions
to others.
• Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week, with flexibility to work extended hours/days as necessary,
including nights, weekends, some holidays, and occasional overtime.
• Constructively manage pressure and adapt to stressful situations without impact on
guest interactions; be creative and a problem solver.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours
per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift
merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and
utilize other basic fine and gross motor skills.
• Possess or acquire during employment onboarding a working understanding of military
ranks and related insignia (applies only to positions in stores located on military bases).
Job descriptions are subject to change at any time based on business conditions/needs,
including changes to the essential job duties, qualifications, and/or key job skills and abilities
consistent with the position’s purpose. GameStop considers all applicants for employment
without regard to race, color, religion, gender, sexual orientation, national origin, age, disability,
gender identity and expression, marital or military status. GameStop provides reasonable
accommodations to qualified individuals with disabilities in accordance with the Americans with
Disabilities Act and applicable state and local law.
*Certain state-specific exceptions may apply.

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

PLEASE NOTE: Your application will be considered for all locations within this district. Our passion around delighting our customers is our singular mission. We are simply obsessed with it. It’s what separates us from our competition and the reason so many people visit GameStop stores every day. Store Managers - The Store Manager is responsible for the successful leadership of store operations including building a successful team, developing customer loyalty, driving for results, and achieving goals set for the store. A Store Manager is responsible for leading and motivating the sales team, managing the day-to-day operations of the store, maintaining up to date promotional material and hiring/training new staff. This position supervises all other members of the store team. Store Managers will always act in accordance with GameStop’s policies, practices, and core values. The ideal candidate must have a strong focus on customer satisfaction and meeting monthly sales goals, be an excellent communicator and demonstrate strong leadership and interpersonal skills. Job Requirements Qualified Store Manager candidates will possess the following:

• High school diploma required. An Associate’s or accredited Bachelor’s degree preferred
• Must be at least 18 years of age*
• 3+ years of experience working in a retail sales environment
• 1+ year of experience in a supervisory or managerial role
• Fun and enthusiastic personality…desire to interact with customers and provide an incredible customer experience
• Video game knowledge preferred

*Unless prohibited by applicable law Gamestop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

$10.00 - $24.00

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY

The District Manager role is similar to an innovative business entrepreneur and owner, with special emphases on comp sales, used sales, talent retention, trades, guest experience, and loss prevention. Within GameStop's broadly defined parameters, District Managers have the autonomy, authority, and responsibility to inspire outstanding business results through others as the leaders of their district's performance development strategy.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment.
• Directly influence the talent development and business results of several field teams through GameStop's global performance management strategy and related tools, such as development planners and performance worksheets
• Ensure that successful on-boarding and development occurs throughout the district
• Communicate the potential that others have to grow with GameStop, including career path information.
• Encourage outstanding business results by focusing on specific behaviors and outcomes. Use the STAR/AR feedback model, Interaction Guidelines, and Key Principles when interacting with others
• Personally model the professional conduct expected of all GameStop leaders
• Respond favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports and exit interview data, store visit reports, audits, compliance reporting, and guest service data
• Validate that stores are scheduling based on sales trends and business needs
• Empower store teams to act quickly and creatively to resolve guest issues, and respond effectively to guest issues elevated to the multi-unit or corporate level within three days
• Review stores’ shrink results, conduct post inventory counts, and report results to Inventory Control in a timely manner
• Collaborate with the Regional Loss Prevention Leader to respond favorably to all shrink reduction and safety opportunities
• Monitor stores’ appearance and ensure all company standards are maintained
• Discuss store relays and promotions with each Store Leader to ensure accurate and timely execution

RELATED COMPETENCIES

• Planning and Organizing - Establishing course of action for self and others to ensure that work is completed efficiently.
  • Prioritizes – Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.
  • Determines tasks and resources – Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.
  • Schedules – Allocates appropriate amounts of time for completing own and others’ work; avoids scheduling conflicts; develops timelines and milestones.
  • Leverages resources – Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.
  • Stays focused – Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
• Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
  • Opens discussions effectively. Describes expectations, goals, requests, or future states in a way that provides clarity and excites interest.
  • Clarifies the current situation. Seeks, gives, and summarizes information; ensures that the situation/issue at hand is understood.
  •  Develops others’ and own ideas. Presents own ideas; seeks and develops suggestions of others; makes procedural suggestions.
  •  Facilitates agreement. Uses appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain agreement; persists by using different approaches as needed to gain commitment.
  •  Closes discussions with clear summaries. Summarizes outcomes of discussions and establishes next steps (if needed).
  •  Establishes good interpersonal relationships. In words and actions, makes people feel valued, appreciated, and included (enhances self-esteem, empathizes, involves, discloses, supports).
• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  •  Tries to understand changes. Tries to understand changes in tasks, situations, and environment as well as the logic or basis for change; seeks information about changes.
  • Approaches change or newness positively. Treats change and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to others.
  • Adjusts behaviors. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
• Technical/Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
  • Marketing knowledge. Understands and uses effective marketing techniques to support the region’s and the individual’s objectives and maximize the return on its marketing dollars.
  •  Financial management knowledge. Understands basic finance (e.g., financial analysis, accounting, budgeting) and can use financial data to accurately diagnose business conditions, identify key issues, and develop strategies and plans.
  •  Industry knowledge. Understands the industry and the factors that can affect regional and corporate goals; uses industry knowledge in planning and decision making.
  • Keeps up to date. Stays abreast of current developments and trends in all relevant technical and professional areas.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• 3 years of successful, related experience as a multi-unit leader required
• Bachelor of Arts or Bachelor of Science from a regionally accredited college or university in a related field of study, such as business administration, is required, although equivalent experience may be accepted as a substitute
• Proven ability to work productively with others, welcome and adapt well to change, communicate thoughts and feelings effectively, and receive and respond to feedback from others maturely

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Strong understanding of what is needed to motivate and retain top talent
• Proven ability to achieve outstanding business results through others, from a distance
• Proven commitment to self-directed learning, peer mentoring, and use of all GameStop development resources
• Ability to travel unaccompanied and unassisted if necessary, including overnight stays
• Strong guest service skills, including clear verbal and written communication skills
• Strong organizational skills, with ability to handle multiple, detailed projects
• Proficient use of electronic business tools: laptop computers, computer applications, in-store systems, and communications devices
• Ability to move unassisted throughout stores for extended periods (up to 12 hours per day)
• Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

$80,000.00 - $110,000.00

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Under general guidance the Store Leader 2 is responsible for the store operations in 2 store locations which includes  building a successful team, developing customer loyalty, driving for results, and achieving goals set for the store.  The Store Leaders 2 must maintain up to date promotional materials and is responsible for hiring and training the store staff.  This position supervises others including 2 Assistant Store Leaders, Senior Guest Advisors, Guest Advisors, and Seasonal Associates in both store locations.  The Store Leader 2 will always act in accordance with GameStop’s policies, practices, and core values. The Store Leader 2 must have a strong focus on customer satisfaction and meeting monthly sales goals, be an excellent communicator, and demonstrate strong leadership and interpersonal skills. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations
• Consistently provide direct leadership, support, and guidance to the Assistant Store Leaders at both store locations
• Motivate the sales team to meet sales objectives and loss prevention goals through training and mentoring
• Hire, train, supervise, and develop two store staffs
• Coach and counsel associates, monitor and review performance, develop staff focusing on individual and team performance improvement
• Lead associates to drive a sales culture that maximizes store profitability
• Lead by example, delivering excellent service to ensure high levels of customer satisfaction
• Resolve customer concerns and complaints in a timely, professional manner
• Ensure visual and operational elements are consistent with Company standards

• Protect Company assets through effective inventory control and loss prevention practices

QUALIFICATIONS FOR EDUCATION AND/OR EXPERIENCE)

• Must be at least 18 years of age[i]
• High school diploma required; An Associate’s or accredited Bachelor’s degree preferred
• 3+ years of experience working in a retail sales environment; 1+ year of experience in a supervisory or managerial role

MINIMUM JOB SKILLS and ABILITIES

• Ability to lead in a fast-paced, rapidly changing environment
• Excellent customer service, communication, and interpersonal skills
• Ability to work a rotating schedule, including nights and weekends
• Ability to follow instructions presented in written, oral or diagram form 
• Ability to communicate effectively with others using spoken and written English; ability to speak and/or write in other languages a plus
• Must be able to work up to 44 hours per week

PHYSICAL JOB REQUIREMENTS

• Must be able to work alone, move throughout the store unassisted and stand for extended periods of time (8 hours or more per day)
• The employee must regularly lift and/or move up to 35 pounds 
• Walk, use hands and fingers to handle small objects or controls, reach and stretch with hands and arms, balance, bend, stoop, reach with arms and hands, kneel and crawl, talk and hear, and climb on ladders
• Must be able to occasionally travel unassisted via car
• Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time and the ability to adjust focus

GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose.  GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

$23.55 - $31.55

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY
As an Empowered Leader, the Store Leader- Hourly works independently to directly influence the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling  techniques, the Store Leader ensures world-class guest service experiences for all of GameStop’s guests. The Store Leader-Hourly makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store. This position supervises a combination of associates including an Assistant Store Leader, Senior Game Advisors and Game Advisors, which may vary based upon store size, location, and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Selling Passion
• Enjoy active selling, including exploring and creating guest needs and closing the sale. Demonstrate a passion for exceeding goals.
o Provide world-class guest service: promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously; align guest needs with GameStop products which meet the needs of the guest; recommend additional items as appropriate; and ensure every guest is thanked for shopping at GameStop; ensure all store associates consistently provide world-class guest service.

Solution Selling Focus
• Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
o Ensure the use of Solution Selling techniques to align guest needs with GameStop products, the recommendation of additional items as appropriate, and ensure every guest is thanked for shopping at GameStop.
o Support the total shopping environment, including visual and operational elements, and the guest relationships that lead to sales and repeat business.

Team Support
• Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business, the guests, and others on their team.
o Recruit, hire, assess, develop, and retain people committed to outstanding guest service.
o Provide timely, appropriate and regular feedback to all store associates concerning performance, conduct performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
o Using the Empowered Leadership Model, lead store associates in meeting sales, profit and shrink goals.
o Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
o Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.

Operational Agility
• Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store.
o Schedule store associates to achieve optimum guest service levels, and delegate store tasks to ensure proper completion in an environment that puts the guest first.
o Communicate clearly and regularly with store associates, other Store Leaders, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan.
o Protect company assets through effective inventory control and loss prevention practices.
o Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
o Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
o Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Leader and Regional Loss Prevention Leader

Military Stores (if applicable)
o Ensure all Affirmative Action Program initiatives including proper completion of additional paperwork, document retention, and employment procedures and practices are adhered (*applies only to positions at a military base store)
o Form professional partnerships with appropriate military personnel on assigned military base including the Supply Base Leader (SBM). (*applies only to positions at a military base store)

RELATED COMPETENCIES
• Building a Successful Team – Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals
• Building Guest Loyalty – Effectively meets guest needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
• Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
• Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
• Must be at least 18 years of age and present state-required proof of age documents
• High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
• Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
• Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
• Must be able to lift and/or move objects and displays (up to 20 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
• Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
• Proficient guest service skills
• Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
• Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
• Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
• Proficient understanding of basic math functions (add, subtract, multiply, divide)
• Working knowledge of alphabetizing
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
• Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
• Proficient problem solving skills and judgment abilities 
• Proficient ability to carry out instructions furnished in written, oral or diagram form 
• Ability to deliver bank deposits according to loss prevention safety guidelines
• Ability to work extended hours/days as necessary, including Sundays
• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

$23.55 - $31.55

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY
As an Empowered Leader, the Store Leader- Hourly works independently to directly influence the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling  techniques, the Store Leader ensures world-class guest service experiences for all of GameStop’s guests. The Store Leader-Hourly makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store. This position supervises a combination of associates including an Assistant Store Leader, Senior Game Advisors and Game Advisors, which may vary based upon store size, location, and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Selling Passion
• Enjoy active selling, including exploring and creating guest needs and closing the sale. Demonstrate a passion for exceeding goals.
o Provide world-class guest service: promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously; align guest needs with GameStop products which meet the needs of the guest; recommend additional items as appropriate; and ensure every guest is thanked for shopping at GameStop; ensure all store associates consistently provide world-class guest service.

Solution Selling Focus
• Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
o Ensure the use of Solution Selling techniques to align guest needs with GameStop products, the recommendation of additional items as appropriate, and ensure every guest is thanked for shopping at GameStop.
o Support the total shopping environment, including visual and operational elements, and the guest relationships that lead to sales and repeat business.

Team Support
• Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business, the guests, and others on their team.
o Recruit, hire, assess, develop, and retain people committed to outstanding guest service.
o Provide timely, appropriate and regular feedback to all store associates concerning performance, conduct performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
o Using the Empowered Leadership Model, lead store associates in meeting sales, profit and shrink goals.
o Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
o Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.

Operational Agility
• Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store.
o Schedule store associates to achieve optimum guest service levels, and delegate store tasks to ensure proper completion in an environment that puts the guest first.
o Communicate clearly and regularly with store associates, other Store Leaders, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan.
o Protect company assets through effective inventory control and loss prevention practices.
o Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
o Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
o Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Leader and Regional Loss Prevention Leader

Military Stores (if applicable)
o Ensure all Affirmative Action Program initiatives including proper completion of additional paperwork, document retention, and employment procedures and practices are adhered (*applies only to positions at a military base store)
o Form professional partnerships with appropriate military personnel on assigned military base including the Supply Base Leader (SBM). (*applies only to positions at a military base store)

RELATED COMPETENCIES
• Building a Successful Team – Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals
• Building Guest Loyalty – Effectively meets guest needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
• Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
• Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
• Must be at least 18 years of age and present state-required proof of age documents
• High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
• Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
• Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
• Must be able to lift and/or move objects and displays (up to 20 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
• Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
• Proficient guest service skills
• Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
• Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
• Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
• Proficient understanding of basic math functions (add, subtract, multiply, divide)
• Working knowledge of alphabetizing
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
• Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
• Proficient problem solving skills and judgment abilities 
• Proficient ability to carry out instructions furnished in written, oral or diagram form 
• Ability to deliver bank deposits according to loss prevention safety guidelines
• Ability to work extended hours/days as necessary, including Sundays
• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

$23.55 - $31.55

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Under general guidance the Store Leader 2 is responsible for the store operations in 2 store locations which includes  building a successful team, developing customer loyalty, driving for results, and achieving goals set for the store.  The Store Leaders 2 must maintain up to date promotional materials and is responsible for hiring and training the store staff.  This position supervises others including 2 Assistant Store Leaders, Senior Guest Advisors, Guest Advisors, and Seasonal Associates in both store locations.  The Store Leader 2 will always act in accordance with GameStop’s policies, practices, and core values. The Store Leader 2 must have a strong focus on customer satisfaction and meeting monthly sales goals, be an excellent communicator, and demonstrate strong leadership and interpersonal skills. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations
• Consistently provide direct leadership, support, and guidance to the Assistant Store Leaders at both store locations
• Motivate the sales team to meet sales objectives and loss prevention goals through training and mentoring
• Hire, train, supervise, and develop two store staffs
• Coach and counsel associates, monitor and review performance, develop staff focusing on individual and team performance improvement
• Lead associates to drive a sales culture that maximizes store profitability
• Lead by example, delivering excellent service to ensure high levels of customer satisfaction
• Resolve customer concerns and complaints in a timely, professional manner
• Ensure visual and operational elements are consistent with Company standards

• Protect Company assets through effective inventory control and loss prevention practices

QUALIFICATIONS FOR EDUCATION AND/OR EXPERIENCE)

• Must be at least 18 years of age[i]
• High school diploma required; An Associate’s or accredited Bachelor’s degree preferred
• 3+ years of experience working in a retail sales environment; 1+ year of experience in a supervisory or managerial role

MINIMUM JOB SKILLS and ABILITIES

• Ability to lead in a fast-paced, rapidly changing environment
• Excellent customer service, communication, and interpersonal skills
• Ability to work a rotating schedule, including nights and weekends
• Ability to follow instructions presented in written, oral or diagram form 
• Ability to communicate effectively with others using spoken and written English; ability to speak and/or write in other languages a plus
• Must be able to work up to 44 hours per week

PHYSICAL JOB REQUIREMENTS

• Must be able to work alone, move throughout the store unassisted and stand for extended periods of time (8 hours or more per day)
• The employee must regularly lift and/or move up to 35 pounds 
• Walk, use hands and fingers to handle small objects or controls, reach and stretch with hands and arms, balance, bend, stoop, reach with arms and hands, kneel and crawl, talk and hear, and climb on ladders
• Must be able to occasionally travel unassisted via car
• Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time and the ability to adjust focus

GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose.  GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

$23.55 - $31.55