Total 34 job vacancies by Cloudflare, Pte. Ltd.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Singapore

About Solutions Engineering at Cloudflare

The Pre-Sales Solution Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solutions Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team.

The Partner Solutions Engineer is an experienced PreSales role within the Solutions Engineering team. Partner Solutions Engineers work closely with our partners to educate, empower, and ensure their success delivering Cloudflare security, reliability and performance solutions.

What you'll do as a Partner Solutions Engineer

Your role will be to build passionate champions within the technology ranks at your Partner accounts, aid your Partner organizations to drive sales for identified opportunities, and collaborate with your technical champions to build revenue pipeline. As the technical partner advocate within Cloudflare, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support.

You have strong experience in large Pre-Sales partner and account management as well as excellent verbal and written communications skills in both Korean and English, suited for both technical and executive-level engagement. You are comfortable speaking about the Cloudflare vision and mission with all technical and non-technical audiences.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with partners and customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Specifically, we are looking for you to:

• Build and maintain long term technical relationships with our partners to increase Cloudflare’s reputation and authority within the partner solution portfolio through demonstrating value, enablement, and uncovering new areas of potential revenue
• Drive technical solution design conversations and guide partners in Korea through use case qualification and collaborative technical wins through demonstrations and proofs-of-concepts
• Evangelize and represent Cloudflare through technical thought leadership and expertise
• Be the voice of the partner internally at Cloudflare, engaging with and influencing Cloudflare’s Product and Engineering teams to meet your partner and customer needs
• Travel up to 40% throughout the quarter to support partner engagements, attend conferences and industry events, and to collaborate with your Cloudflare teammates in Korean and English

Examples of desirable skills, knowledge and experience:

• Fluency in English (verbal and written)
• Experience managing technical sales within large partners and accounts:
  • Developing champion-style relationships
  • Driving technical wins
  • Assisting with technical validation
• Experience with or curiosity in any of the core industry components of Cloudflare solutions (and passion to learn more):
  • Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP
  • Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD-WAN, MPLS, Global Traffic Management
  • HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), serverless application development
  • SASE concepts and Zero Trust Networking architectures
  • Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Singapore

About The Role

Based out of Singapore, this role will report to the Regional Head of Channels - ASEAN & GCR.

You will be responsible for the recruitment, growth and nurturing of Channel Partners that transact with the ASEAN customer segments. You will be working with a broad range of Value Added Resellers, Systems Integrators, Managed Service Providers and Distribution Partners who support this customer segment.

The Channel Account Manager is required to work closely with Account Executives, Partner Solution Engineers, Customer Success Managers, Sales Operations and Partner Marketing to support our customer adoption of Cloudflare products and services and to ensure that Cloudflare Partners are properly enabled, managed and to ensure they are excited to sell Cloudflare products/services.

The ideal candidate will have existing channel partner management experience and a network of potential partner contacts – we are referring to decision makers within partner organisations that can make things happen. Candidates who have been in product management, partner program or product marketing roles and/or have a sales background will be strongly regarded.

Key performance indicators including achieving or exceeding partner sales goals through channel partners assigned to your sales segment territory tied to Account Executives within the segment.

Travel will be required within ASEAN according to partner demand to support partner development, customer meetings and pipeline generation. This will be according to Government allowed travel due to the pandemic.

Responsibilities

• Partner Relationship Management: Develop strong relationships with partner sales team(s) as well as Key Decision Makers and Influencers
• Partner Recruitment: Identify, recruit, enable and manage net new partners
• Enabling distribution partners to be competent in Cloudflare to build sales and product competency through to tier 2 resellers
• Strengthening the relationship with distribution partners across ASEAN including operational excellence such as SLAs, Enablement, Sales engagement and Cadence and forecasting
• This role will collaborate and be aligned to the ASEAN sales team in addition to other internal stakeholders such as marketing, solution engineering and sales operations, etc
• Metrics for success include running quarterly business reviews, building pipeline and deal registration, and closed won partner booked business

Experience

• Experience working across ASEAN markets is a must
• 5+ years experience managing channel partners including recruitment experience
• Experience working with distribution partners will be strongly regarded
• This role is suited to someone who has high energy, has experience collaborating with sales account teams and forecasting
• This role will require travel across ASEAN
• Proficiency in an ASEAN language is a must to work with regional partners

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Our Mission

The Security Response Team’s mission is to systematically respond to security threats safeguarding Cloudflare. We operate 24/7 across the globe to respond to security incidents, continuously improve our response capabilities, lead digital investigations and enhance our overall security posture. Our “Cloudflare on Cloudflare”, data and automation first philosophy makes us a cohesive team with high impact.

The Role

As an Incident Response Engineer, you'll refine security processes, focusing on operations and response. Responsibilities span proactive threat management across edge, product, cloud, workloads, and containers. You'll handle and lead critical security events through triage, cyber-attack analysis, scoping, containment, and forensics. You will help create scalable analysis processes and methods, build response frameworks, and collaborate with IT, Engineering, Product, and Legal teams. This role demands diverse technical skills, such as tooling development, automation, custom log analysis, a solid understanding of OS internals, and deep technical expertise in threat detection, incident analysis, forensics and SIEM systems.

Responsibilities

• Monitor, analyze, and resolve attacks, serving as Incident Commander throughout the entire incident lifecycle.
• Participate in On-Call rotations with roles in IR Lead, Triage, and Project functions.
• Act as a liaison between security leadership and experts, facilitating clear communication to both technical and non-technical stakeholders.
• Perform detailed log analysis to identify indicators of compromise and anomalous behavior.
• Design, develop, and maintain security tools to enhance the organization's overall cybersecurity posture.
• Enhance Incident Response by ensuring compliance, creating documentation, and automating processes.
• Collaborate with teams to identify and automate manual efforts in incident response.
• Conduct code reviews, testing, and debugging of automation solutions.
• Develop scalable solutions to minimize investigation time and integrate forensic capabilities into incident response workflows.
• Assist in establishing KPIs and metrics for measuring incident response effectiveness and provide regular reporting to stakeholders.
• Facilitate collaboration across Product, Infrastructure, SREs, GRC, ensuring cohesive incident response strategy.

Requirements

• Minimum 5 years of experience within an Information Security team, primarily focused on incident response, security engineering, threat research, pentest or product security team.
• Able to self-scope, define, and manage short and long term technical goals.
• Able to support and coach junior team members.
• Extensive experience in security operations, including incident detection, response, investigation, and mitigation. Proven track record of handling complex security incidents and managing incident response teams.
• Experience with SIEM, SOAR, and EDR that are used to detect anomalous behavior and respond.
• In-depth understanding and hands-on experience with Linux/UNIX, MACOS, AWS, GCP, and Azure ecosystems, emphasizing security configurations and best practices
• Experienced in establishing and enhancing security operations in product or cloud-native environments, with a focus on integrating security practices within CI/CD pipelines.
• Lead root cause analysis, utilizing CI/CD methodologies for quick identification and implementation of preventive strategies.
• Proficient in implementing Security as Code methodologies, automating security processes in alignment with agile development practices.
• Strong proficiency in programming languages such as Python, Go, Ruby, complemented by expertise in SQL and other database query languages..
• Excellent verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by teamwork; must be able to positively influence, mentor and be a credible source of knowledge to less experienced team members..

Preferred Qualifications

• Comprehensive knowledge of digital forensics investigations, encompassing chain of custody, evidence procedures, investigative interviewing techniques, information management, and legal processes.
• Working knowledge of Information Security standards and policies like ISO 27001/27002, NIST, and others.
• Experience with designing incident response and security operations programs.
• Experience with software engineering, and designing custom security response tools.
• Experience with maturity and gap assessmentsGCFA, GCFR, GNFA, and/or Public Cloud Certifications

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Our Mission

The Security Response Team’s mission is to systematically respond to security threats safeguarding Cloudflare. We operate 24/7 across the globe to respond to security incidents, continuously improve our response capabilities, lead digital investigations and enhance our overall security posture. Our “Cloudflare on Cloudflare”, data and automation first philosophy makes us a cohesive team with high impact.

The Role

As an Incident Response Manager, you'll refine security processes, focusing on operations and response. Responsibilities span proactive threat management across edge, product, cloud, workloads, and containers. You'll lead a Security Response Hub assessing critical security events through triage, cyber-attack analysis, scoping, containment, and forensics. You will help create scalable analysis processes and methods, build response frameworks, and collaborate with IT, Engineering, Product, and Legal teams. This role demands diverse technical skills, such as tooling development, automation, custom log analysis, a solid understanding of OS internals, and deep technical expertise in threat detection, incident analysis, forensics and SIEM systems.

Responsibilities

• Vital leader of the Security Response team overseeing all operations within a region.
• Incident Response Oversight: Manage regional security response hub , providing oversight to security incidents from detection to resolution, employing CI/CD principles for rapid response.
• Team Optimization and Agile Learning: Ensure optimal staffing, focusing on continuous skill development and career progression within an agile security environment.
• Resource and Vendor Management: Administer budget and manage vendor relationships, aligning with the strategic objectives of security operations.
• Performance Engineering: Guide team performance, ensuring adherence to established SOPs and best practices in security integration.
• Strategic Communication Protocols: Manage sophisticated communication protocols during incidents, ensuring clarity and timeliness.
• Root Cause Analysis: Lead root cause analysis, utilizing CI/CD methodologies for quick identification and implementation of preventive strategies.
• Cross-Functional Collaboration: Facilitate collaboration across Product, Infrastructure, SREs, GRC, ensuring cohesive incident response strategy.
• Continuous Process Improvement: Regularly refine incident response processes, incorporating the latest advancements for enhanced agility.
• Strategic Leadership for Scalability: Provide visionary leadership, ensuring operational scalability and efficiency in line with business needs.
• Team Development in a Security-Focused Culture: Cultivate a high-performance team, enhancing capabilities through training and development.
• Incident Documentation and Process Automation: Oversee incident documentation, refining response playbooks and guidelines with a focus on automation in security processes.
• Security Technology Management: Govern the development and maintenance of security tools, emphasizing integration in existing security pipelines.
• KPI-Driven Performance Assessment: Implement and monitor Key Performance Indicators to evaluate and improve incident response effectiveness.
• On-Demand Operational Readiness: Maintain readiness for critical incident management outside standard hours, integrating on-call responsibilities.

Requirements

• Senior Information Security Experience: Possess over 7 years in Information Security roles, with at least 5 years in leading incident response and/or security operations teams.
• DevSecOps and CI/CD Implementation: Experienced in establishing and enhancing security operations in product or cloud-native environments, with a focus on integrating security practices within CI/CD pipelines.
• Security as Code Expertise: Proficient in implementing Security as Code methodologies, automating security processes in alignment with agile development practices.
• Proactive Goal Management: Skilled in independently defining and driving both immediate and strategic technical goals within a fast-paced security landscape.
• Team Mentorship and Development: Demonstrated capability in coaching and guiding junior team members, fostering a culture of continuous learning within a DevSecOps context.
• Technical Environment Mastery: In-depth understanding and hands-on experience with Linux/UNIX, MACOS, AWS, GCP, and Azure ecosystems, emphasizing security configurations and best practices.
• Advanced Security Operations Insight: Extensive background in security operations, particularly in incident detection, response, investigation, and mitigation, within a continuous integration and deployment environment.
• Security Tool Proficiency: Adept with advanced tools like SIEM, SOAR, and EDR, utilizing them for effective anomaly detection and incident response in a DevSecOps setting.
• Programming and Scripting Skills: Strong proficiency in programming languages such as Python, Go, Ruby, complemented by expertise in SQL and other database query languages.
• Effective Communication and Analytical Abilities: Excellent verbal and written communication skills, combined with robust problem-solving and independent judgment capabilities, vital for leading in a collaborative team environment.
• Incident Response Communication: Seasoned in articulating investigative findings and strategies to diverse audiences including technical staff, legal teams, and internal stakeholders.
• Leadership in Technical Team Growth: Track record of successfully managing, expanding, and steering technical teams, particularly in DevSecOps-oriented environments.
• Incident Response Function Building: Passion for creating and nurturing a dedicated Incident Response function from scratch, aligning it with modern security and development practices.
• Complex Attack Chain Knowledge: Comprehensive understanding of complex attack chains, especially in relation to intricate build and deployment pipelines.
• Advanced Cloud Computing Deployment: Proficient in deploying diverse cloud solutions including IaaS, PaaS, SaaS, within a security-focused framework.
• Regulatory Framework Acumen: Familiarity with key regulations and standards such as SOX, FEDRAMP, NIST, ISO, GLBA, PCI-DSS, GDPR, CISA, applying them effectively in a DevSecOps environment.

Preferred Qualifications

• Comprehensive knowledge of digital forensics investigations, encompassing chain of custody, evidence procedures, investigative interviewing techniques, information management, and legal processes.
• Experience with designing incident response and security operations programs.
• Experience with software engineering, and designing custom security response tools.
• Experience with maturity and gap assessmentsGCFA, GCFR, GNFA , and/or Public Cloud Certifications

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

The Team

Security Compliance is seen as a critical business function at Cloudflare. Compliance certifications allow our customers to be confident in the security and privacy of our products, while also providing frameworks for well-tuned information security management systems and programs. These standards provide clarity to Cloudflare’s teams on how to incorporate security principles in the management of systems, the development of products, and the expansion of our business footprint. The Security Compliance team also works with the Legal team to implement Cloudflare’s security regulatory obligations, including working closely with cybersecurity regulators around the world.

This is an opportunity to join a rapidly scaling and world class security organization within a billion dollar business. You will join as a member of the Security and Privacy Validations Team. This team is part of GRC and is part of the greater Security Team.

We guarantee that you will be challenged and have room for growth on our team!

What you'll do

• Work cross-functionally with Legal, Public Policy, and the broader Security team to build and mature Cloudflare’s Security Regulatory Compliance program in the APJC region
• Implement security and privacy compliance requirements across the organization to meet regulatory compliance standards
• Advise security teams on new and upcoming regulatory directives in security and privacy compliance.
• Assist in the development and maintenance of security and privacy compliance validations including:
  • Conducting organizational gap assessments and provide technical guidance on remediation of the issues identified
  • Maintaining and improving Cloudflare’s Common Control Framework to align with applicable regulations
• Provide input into the overall security and privacy compliance strategy

Examples of desirable skills, knowledge and experience

• At least 3 years working in Security Compliance, Privacy Compliance, regulatory compliance, or a similar field
• Ability to analyze security and privacy directives or regulations across countries and industries
• Working understanding of cybersecurity and privacy regulations (e.g. Australia’s Security of Critical Infrastructure and Privacy Acts; Japan’s Act on the Protection of Personal Information and andBasic Act on Cybersecurity; South Korea’s Personal Information Protection and Network Acts; Singapore’s Cybersecurity Act and Personal Data Protection Act)
• Experience with cloud security architectures and technologies
• Ability to work efficiently and independently in a fast-paced, innovative environment
• Ability to work closely with auditors, regulators, and internal stakeholders and articulate technical concepts
• Ability to speak Korean is a plus
• Experience working with one or more security or privacy standards, frameworks, or certifications such as ISO 27001,NIST 800-53, ISMAP, IRAP is a plus
• Experience in auditing of network, operating system, and application security is a plus
• Some travel may be required to engage with regulators, auditors, or to engage with Cloudflare stakeholders in our San Francisco or other global Cloudflare locations

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Singapore

Overview:

We are seeking a highly motivated and experienced technical Engagement Manager to join our growing team. The Engagement Manager will be responsible for coordinating, evaluating, and managing services opportunities involving both our internal implementation and migration team and external partner organizations. The ideal candidate should have a strong background in professional services, project management, and customer relationship management working in a highly technical environment.

Responsibilities:

• Develop proposals and value propositions for Services engagements from inception through delivery for new and upgraded services
• Create a vision and articulate the value of professional services to customer stakeholders via several methods including preparing and delivering presentations at senior management levels
• Resolving conflict between the proposal team and other organizational units in a satisfactory manner, including engaging management as necessary
• Act as the primary point of contact for Account Executives (AEs) and Account Teams when a professional services opportunity is identified.
• Evaluate and determine the most suitable service approach based on the scope and requirements of each opportunity.
• Coordinate and schedule calls with Account Teams to gather more details about the service opportunity and understand its scope.
• Engage with relevant teams to create proposals, project plans, and timelines for service opportunities.
• Collaborate with internal and external stakeholders to ensure a seamless transition from opportunity identification to project delivery.
• Oversee the contractual agreement process, including Statement of Work (SOW) and product subscription agreements.
• Monitor and manage the progress of services engagements, ensuring timely delivery and adherence to project plans.
• Collect feedback and document lessons learned from completed engagements for continuous improvement.

Qualifications:

• Bachelor's degree in Business, Information Technology, or a related field.
• Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
• Strong understanding of the professional services landscape, including both internal and partner-provided services.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to manage complex projects and multi-stakeholder engagements.
• Strong analytical and problem-solving skills.
• Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
• Experience with Jira and Salesforce (or similar CRM tool) is a plus.
• Fluency in English (written and oral) is a must. Fluency in one or more additional Asian languages is a plus.

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Production Engineering is responsible for the world’s most reliable, observable, performant, and safe network ecosystem. Our customers rely on our products and systems to safely modify, troubleshoot, and release products without external impact.

Our external customers rely on us to provide seamless and predictable incident, traffic, policy management, resulting in the fastest and safest network services in the world.

We are accountable for the overall performance of internal and external facing services, guiding our product teams to optimal configurations and maximum efficiency. From the moment that a packet enters the Cloudflare ecosystem, we know exactly what its expected purpose and behavior is and we are capable of determining and exposing anomalous behavior.

The Cloudflare network makes it possible to solve challenges at massive scale and efficiency which would be impossible for almost any other organization.

In this role, you can expect to:

• Develop Software: Design, write, and deliver software that improves Cloudflare's Edge platform
• Work on large scale systems: Scale and evolve systems through software and automation to improve reliability and velocity
• Maintain and manage distributed systems: Manage and be part of the on-call rotation that supports the largest distributed edge system in the world.
• Document, Propose and Implement: Collaborate with other engineers to design and implement scalable solutions that support our growing user base.
• Guide and mentor: Participate in the constant cycle of knowledge sharing and mentoring.
• Optimize and Automate: Research and introduce cutting-edge technologies. Develop and maintain sustainable tools that work on an extremely large scale.
• Open Source: Contribute to open-source

We are growing quickly and focused on building an extraordinary company. This is a systems reliability engineering role and is a superb opportunity to be part of a high performing team and help to support Cloudflare’s mission and help build a better internet.

You will build services and APIs to constantly improve availability, performance and uptime.

You may be a good fit for our team if you have:

• Proficiency in distributed Linux/Unix environments
• Proficiency in high-level programming (e.g., Golang, Python)
• Proficiency in configuration management (e.g., Saltstack, Chef, Puppet, Ansible)
• Proficiency in networking protocols Layer 3-7 of the OSI model
• Experience in performance analysis, debugging, and troubleshooting
• Experience in SQL databases (e.g., Postgres, MySQL)
• Experienced with being part of a rotation that tends to high priority reliability objectives
• Experience in load balancing and reverse proxies (e.g., Nginx)
• Familiarity with Key/Value stores (e.g., Redis)
• ​​​Familiarity with Internetworking and BGP
• Exquisite written and verbal communication skills
• Strong bias for action

Bonus points if you have:

• Experience with continuous integration and delivery (CI/CD)
• Experience working in a 24/7/365 service environment
• Experience with high-bandwidth transit Internetworking and routing
• Passion for tooling and automation

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Singapore

About Solutions Engineering at Cloudflare

The Pre-Sales Solution Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solutions Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team.

The Partner Solutions Engineer is an experienced PreSales role within the Solutions Engineering team. Partner Solutions Engineers work closely with our partners to educate, empower, and ensure their success delivering Cloudflare security, reliability and performance solutions.

What you'll do as a Partner Solutions Engineer

Your role will be to build passionate champions within the technology ranks at your Partner accounts, aid your Partner organizations to drive sales for identified opportunities, and collaborate with your technical champions to build revenue pipeline. As the technical partner advocate within Cloudflare, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support.

You have strong experience in large Pre-Sales partner and account management as well as excellent verbal and written communications skills in both Chinese and English, suited for both technical and executive-level engagement. You are comfortable speaking about the Cloudflare vision and mission with all technical and non-technical audiences.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with partners and customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Specifically, we are looking for you to:

• Build and maintain long term technical relationships with our partners to increase Cloudflare’s reputation and authority within the partner solution portfolio through demonstrating value, enablement, and uncovering new areas of potential revenue
• Drive technical solution design conversations and guide partners in Greater China Region including Mainland China, Taiwan and Hong Kong through use case qualification and collaborative technical wins through demonstrations and proofs-of-concepts
• Evangelize and represent Cloudflare through technical thought leadership and expertise
• Be the voice of the partner internally at Cloudflare, engaging with and influencing Cloudflare’s Product and Engineering teams to meet your partner and customer needs
• Travel up to 40% throughout the quarter to support partner engagements, attend conferences and industry events, and to collaborate with your Cloudflare teammates in Chinese and English

Examples of desirable skills, knowledge and experience:

• Fluency in Chinese and English (verbal and written) is required to work with clients and partners; Bonus: Cantonese fluency
• Experience managing technical sales within large partners and accounts:
  • Developing champion-style relationships
  • Driving technical wins
  • Assisting with technical validation
• Experience with or curiosity in any of the core industry components of Cloudflare solutions (and passion to learn more):
  • Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP
  • Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD-WAN, MPLS, Global Traffic Management
  • HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), serverless application development
  • SASE concepts and Zero Trust Networking architectures
  • Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP

Responsibilities

• Lead sales enablement for the APJC GEO, from strategy through execution, that aligns to Cloudflare's APJC GEO strategy
• Lead a small but growing team to create and deliver new hire bootcamps, on-the-job training, value selling workshops, solution and product training, and other impactful training to ensure the sales teams have the required skills and knowledge to drive Cloudflare business
• Act as a trusted advisor to APJC sales leadership, translating APJC requirements into an enablement strategy
• Deliver prioritized trainings, including sales methodology and sales process training, and act as a coach to front line sales managers
• Utilize a variety of training methodologies, techniques, concepts, learning tools and practices to ensure maximum effectiveness or the enablement programs
• Own, manage, measure and report on all associated sales metrics and KPIs; provide ongoing metrics reviews in QBRs and other business review forums.
• Work closely with sales, product marketing, sales operations, GEO counterparts and other cross-functional stakeholders to drive globally consistent programs.
• Act as a performance consultant to drive key sales metrics: pipeline, deal size, deal velocity, win-rate, etc

Skills & Experience:

• 10+ years sales enablement experience in a fast-paced, high-tech environment
• In-depth understanding of sales enablement programs and best practices from strategy development through execution
• Experience having designed and delivered sales enablement plans with measurable business impact.
• Experience building successful relationships with sales executives
• Experience collaborating with a variety of internal teams to develop learning programs.
• Experience measuring the impact of sales enablement, aligned to key sales metrics
• Experience building programs for scale in a high-growth environment
• Excellent communications and senior leader engagement experience
• Ability to work within a fast-paced, high-growth work environment
• Ability to take initiative and to set priorities independently
• Experience with sales methodologies and processes

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

What You’ll Do

Cloudflare’s business requires a world class legal team to help the company deal with complex matters by anticipating complications and distractions and guiding the company around those obstacles. We’re looking for a new team member who can help foster our unique corporate philosophy and approach, in which the security and privacy of our customers are paramount. This role is ideal for someone who is a proactive self-starter and strategic thinker, who has a thirst for knowledge and continued growth, all while working as part of a great team.

We are looking for an exceptionally talented, energetic, and friendly program manager to join our legal team as a Regional Program Manager, Legal Compliance (APJC) based in Singapore. You will play a key role executing the day-to-day nuts and bolts of our legal compliance within the APJC region, including company compliance with new laws and regulations, establishing corporate presence in new countries, internal investigations, conflicts of interest disclosures, gifts and entertainment requests, training and communications, as well as project management of other cross-functional compliance initiatives. The perfect candidate is passionate about compliance and can channel that passion into solving complex problems and novel legal issues in a fast-paced environment. As part of the job, you will:

Responsibilities:

• Manage Cloudflare’s company compliance with new laws and regulations in the APJC region, working closely with our public policy, legal compliance and regional legal teams;
• Manage compliance initiatives associated with setting up corporate presence in new countries within the APJC region;
• Support Cloudflare’s internal investigations program, including management of investigation case files, conducting witness interviews, collecting supporting documentation, and drafting final reports;
• Assist with the administration of Cloudflare’s compliance training and education program, including the design of regional compliance training content, target audience identification, and effectiveness measurement;
• Assist with Cloudflare’s conflict of interest disclosure process, including review and approval of potential employee conflicts and gift and entertainment requests, as well as policy training;
• Assist with execution of a regular integrity and compliance communications strategy within the region; and
• Project manage a variety of other cross-functional compliance initiatives.

The above list is representative and additional responsibilities may be assigned, as required by the need for the compliance program to support Cloudflare’s Legal team with agility in a dynamic environment.

Requirements:

• Minimum 6 years of program or project management experience
• Experience with an in-house legal department preferred; experience at a tech company, especially as part of a compliance team, is a huge plus
• Experience conducting and participating in complex investigations and witness interviews highly desirable
• Detail-oriented, well-organized, and technically-adept
• Excellent written and oral communication skills
• Strong interpersonal skills and experience in working cross-functionally with a variety of teams, with lawyers and non-lawyers, including engineering teams, sales teams, and product teams, to establish effective solutions efficiently and in an amenable manner.
• Experience with the following software tools helpful not not required: Google Suite, Navex (EthicsPoint, Disclosure Management), Certa, Moodys RDC, Workday LMS, Marketo
• The ability to manage multiple matters / projects for multiple teams.
• Self-starter with the ability to learn in a fast-paced environment with minimal supervision
• An ambitious mindset that enables you to successfully work independently with little guidance, but also to use good judgment and call out issues when needed.
• Experience delivering in-person and/or virtual trainings and workshops

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Role

The Deal Desk Manager is a key member of the Global Monetization and Deal Desk Team, supporting the business across Asia Pacific, Japan & China (APJC). This role serves as a trusted advisor to our finance organization, the Vice President of Asia Pacific, Japan & China (APJC), and Vice President of Customer Success. Your goal is to maximize growth and minimize risk for our Enterprise business. You will be providing leadership support to the global team, including the following responsibilities:

• Evangelizing the global pricing and business practices of Cloudflares’ Enterprise offerings
• Supporting the APJC sales team in structuring, reviewing, and approving strategic deals, including bid management across the Quote to Cash process
• Driving value pricing into the deals and our sales processes

If you’re excited about driving growth through global, cross-channel and cross-product initiatives and want to be part of a company that is helping to build a better internet, Cloudflare would love to talk to you. This role reports to the Head of Enterprise Monetization.

What you'll do

• Lead global pricing and business practices in the region. Be seen as a subject matter expert for the function
• Collaborate with the sales team in structuring and executing large/non-standard/complex/strategic deals.
• Liaison with other functional groups (e.g., Legal, Deal Management, Finance, RevRec, Product/Engineering, Sales Operations) who are involved in the quote to cash cycle, from deal development to deal closure
• Enable deal formation. Engage sales early in the sales motion to guide and advise the team. Evaluate risk and mitigating factors. Perform pricing and margin analysis in an effort to maximize healthy growth, in conjunction with overall business initiatives
• Work with the global team to manage the international pricing and approval matrix, deal exception approval process, and large deal tracking
• Partner with other internal teams to help build, streamline, and automate the Deal Desk processes. Provide input to other support functions to drive operational efficiencies
• Analyze deals to understand current sales motion, identify revenue opportunities, and support our executive decision making
• Partner with global pricing strategy team to develop and refine pricing & packaging strategies as well as maintain pricing tools (e.g., pricing calculator, discounting guidance, TCO calculators, ROI simulations, Salesforce integrations/rules)
• Measure and track company and pricing KPIs to enable continuous improvements
• Work closely with sales enablement team to train & equip sales team in the deal approval process, including pricing, deal desk approvals, and cross functional requirements

Examples of desirable skills, knowledge and experience

• Bachelor’s Degree in analytical field (e.g., business, finance, mathematics, statics)
• MBA/ Graduate degree preferred, but not essential
• Minimum 2 years experience working on the deal desk/contract management team:
  • Develop an in-depth understanding of the pricing models
  • Provide support in conjunction with contracts, legal & finance teams
  • Ability to analyze & recommend the best course of action for complex pricing & licensing situations.
• Knowledge of Cloud Services, SaaS Software, and Solutions is highly recommended
• Strong knowledge of Microsoft Excel, including prior experience of financial modeling and analysis. Good working knowledge of SFDC CPQ, desirable
• Enjoys engaging with complex, cross-functional teams and individuals
• Experience with complex cloud software solutions and sales is desirable.
• Possess excellent written and oral communication skills
• Proactive, creative, and results oriented individual

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Team:

In this role, you will contribute to Cloudflare's revenue generation engine by delivering pipeline at scale to the Sales counterparts. You will do this through a maniacal focus on people, process, and tools. The Business Development organization is anchored in a culture focused on the development & training of its employees, incubating talent across the company, teamwork, and celebrating success. With flawless execution, we believe the Business Development organization will be a competitive differentiator for Cloudflare.

This is a great opportunity to be a member of our high performing Sales team at a hyper-growth technology company. The Business Development Representative (BDR) will:

• Be the first point of contact for customers that need help finding solutions
• Develop your customer centric sales skills to deliver a stellar customer experience
• Learn Cloudflare’s products and services in detail

Similar to other roles that Cloudflare, this role has a tenure requirement of 18-24 months before you may be eligible to apply for another role within the company.

About the Role

Location: Singapore

In this role, you will be responsible for identifying and researching prospective Cloudflare accounts, conducting outreach to the appropriate contacts within each account, sourcing meetings, and running discovery calls using sales qualification frameworks (e.g., BANT and CHIIP).

You will be paired with Mid-Market Account Executives who will work to close opportunities that you source for them. You will also work with a variety of cross functional teams including product marketing, field marketing and sales enablement.

While there are activity benchmarks that lead to successful BDRs, this is an autonomous role that gives you the opportunity to be creative and proactive with your outbounding strategies. You will not be given a list and script to repeat. Instead, you are given a quarterly goal and can work with your manager to create methods to achieve them.

You will not be expected to have a thorough understanding of Cloudflare products at the outset, but we do expect you to have a strong interest in our industry and product line. You will be responsible for identifying product-fits across a variety of companies so having a passion for Cloudflare is important.

Day in the Life of BDR at Cloudflare

• Own and meet target quota related to number of qualified opportunities, value of sales pipeline, and revenue
• Develop new business opportunities from net-new greenfield accounts
• Identify target accounts with strategic timing and strong use cases through qualitative and data driven approach
• Work cross-functionally with stakeholders (account executives, marketing, sales operations, fellow BDRs)
• Help lead BDR team-wide campaigns or initiatives (we’re a collaborative group)
• Write emails and letters you’d love to open; make calls you’d love to receive; ask compelling questions
• Report, track, and manage sales activities and results using SFDC and Outreach
• Play an active role in the creation and iteration of team processes

Examples of desirable skills, knowledge and experience

• Self-motivated; entrepreneurial spirit
• Comfortable working in a fast-paced, dynamic environment
• Strong interpersonal communication skills
• Customer-oriented mindset with empathy and curiosity
• Aptitude to learn technical concepts/terms
• Ability to manage multiple tasks/projects simultaneously
• 1-3 years of experience in BDR or in a similar capacity in technology industry is preferred, specifically in SaaS will be a plus
• Experience in Outreach is a plus
• Bilingual in an additional APAC language

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Department

Account Executives, Business Development Representatives, Solution Engineers, and Customer Success - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

What you'll do

We are looking for amazing people to join our rapidly growing Asia Pacific sales team. Based in Singapore you will drive sales in APAC. You will be expected to travel to your territories as required. The ideal candidate will have an existing network of contacts within APAC: enterprise companies within your territory as well as relevant channel partners such as Systems Integrators, Value Added Resellers, MSP's.

The ideal candidate will possess both a sales and technical background that enables them to drive engagement with junior through senior levels within Cloudflare’s target customers.

• Develop and execute upon Sales strategy/plan for APAC
• Drive sales in APAC to achieve revenue targets
• Create & articulate compelling value propositions for Cloudflare services
• Manage contract negotiations
• Maintain a robust sales pipeline
• Recruit, develop and work with partners to extend reach & drive adoption
• Ensure customer satisfaction
• < 60% travel

Examples of desirable skills, knowledge and experience

• Bachelors degree.
• Bilingual in APAC languages and English.
• Direct experience selling network security or CDN
• Direct experience selling to enterprise accounts acting as lead seller and relationship owner
• Technical background in engineering, computer science, or MIS a plus
• Basic understanding of computer networking and “how the internet works”
• Strong presentation and interpersonal communication skills (verbal and written) as well as organizational skills

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

Description

Security Operations Center Engineers provide premium-level support for Cloudflare’s security products and features. Our largest and most technically sophisticated customers will contact Support for assistance and intelligence in dealing with threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare security products from Magic Transit Infrastructure Protection, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum, Bot Management and Rate Limiting to help customers.

Security Operations Center Engineers analyze threats, make detailed and informed suggestions for mitigation and may need to implement mitigation strategies directly on behalf of the customer. The team also provides attack reporting beyond Cloudflare’s self-service reports.

Responsibilities

• Monitor and investigate the alerts to identify attacks
• Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable
• Work with Engineering and Product teams to improve the products and tools
• Communicate with customers via chat, email, and phone
• Review the latest alerts to determine relevancy and urgency. Create new tracking tickets for alerts that signal an incident and require review or escalation
• Configure / Manager security monitoring rules and contribute to tool improvements
• Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
• DDoS mitigation for OSI layers 3,4, & 7: filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blacklisting, whitelisting, and/or rate limiting.

Key skill sets

• Modern internet protocols like UDP, TCP, etc.
• Advanced understanding of iptables
• Analysis of traffic for attack anomaly detection and creation of mitigation rules
• Experience in handling attack mitigation and thorough knowledge of various attacks (L3/4 and L7)
• Knowledge of Cloudflare Security Products & Features
• Technical Support experience
• Good communication skills with high-value VIP customers under attack
• Computer Networking fundamentals
• Command line / Bash shell
• Sysadmin skills (Linux/Mac/Windows) & Programming skills (Python, Ruby, PHP, C, C#, Java, Perl, Git etc.)
• Security skills and certifications: CISSP, GCIA GCIH, GCFA, GCFE, etc.
• Calm under pressure

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Singapore

About the Role

As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.

As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions.

Responsibilities

As a critical member of the customer account team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:

• You will be part of a regional team and will work closely with AEs and CSMs for the regional book of business.
• From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices.
• Provide customers with clear proactive technical guidance and expertise across all our products.
• Ensure customer retention and expansion through relationship building.
• Collaborate with Customer Support, Engineering, Product and other teams to assist with technical escalations.
• Proactively identify opportunities for expansion for existing customers.
• Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices.
• The role requires 10-30% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates.

Experiences might include a combination of the skills below:

• Minimum 3 years of technical experience
• Professional fluency in English
• Professional fluency in either Mandarin or Cantonese
• Ability to understand and explain Cloudflare's technology stack, including its CDN, security, performance optimisation, zero trust, networking and developer products.
• Empathy towards customers and colleagues. You should be driven by a sincere desire to help customers.
• Effective communicator.
• Ability to manage projects, be flexible, work to deadlines, and prioritize between competing demands.
• Being fluent in both Mandarin and Cantonese would be an added advantage.