About this job 

At CarMax Auto Finance, we put the needs of our customers and associates first, while supporting our retail division in their quest to make the car buying experience iconic.  As a Director in Operations, you will have oversight of one or a combination of the following areas:  Customer Service, Collections, Back Office or other support functions.  This role will provide management and oversight of all aspects of your assigned area; demonstrate a commitment to excellence and collaborate well with all levels of management while delivering a best in class service to our customers, store locations, and vendors with optimal efficiency, compliance, and accuracy.  Lastly, you are responsible for overseeing and maintaining the world class culture we enjoy by driving associate engagement and development.

As a Director, you will spend your time:

• Providing oversight of operations and productivity ensuring that we have the right processes and they are accurately executed in accordance with policies, procedures and company expectations within specified timeframes.
• Setting direction in identifying, assessing and developing talent and developing a plan to groom future leaders to ensure CarMax Auto Finance has a strong management bench.
• Driving associate engagement by leading management teams through targeted activities and interactions with their associates.
• Thinking globally and strategically to identify initiatives and improvements to drive the organization forward.
• Staying up to date on current industry practices/standards/innovations.   
• Supporting change and being a leader to effectively manage change.
• Understanding the P&L and able to quickly identify gaps and levers to consistently meet or exceed financial targets

What you need to succeed:  

• Strong business acumen and functional knowledge
• Proven innovative problem-solving abilities and decision-making skills in addition to prioritization and planning skills
• Ability to champion change, effectively influence others, down, across and up, and work effectively in a team-based environment
• Strong interpersonal skills and ability to communicate, both in writing and verbally, with all levels across the organization
• Ability to leverage broad network and make connections to influence across the business
• Proven leadership within a culture focused on employee and customer engagement
• Understanding of call center technology and systems
• Proficiency with Microsoft Office Suite

To be eligible:

• Bachelor’s degree preferred and 10+ years of applicable management experience
• Experience in a call center and/or auto finance environment preferred.

Work Location and Arrangement: This role will be based out of the Kennesaw, GA CarMax Auto Finance Office and have a Hybrid work arrangement 

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Manage, motivate, develop and coach a team

At CarMax Auto Finance we put the needs of our customers first by helping to make the car buying experience better and more streamlined.  As a Manager in Customer Service you will directly manage a team of up to 23 associates who will answer incoming customer calls and provide timely resolution of customer account issues.  You will have a wide degree of independence and latitude to manage your team and accomplish company goals. 

What you will do – Essential Responsibilities

• Build an effective team – source, interview, select, determine and extend employment offers for team to ensure team remains staffed to meet business needs. 
• Effectively manage a team of non-exempt associates - Manage, coach, train, develop, and motivate associates to achieve expected departmental results and ensure adherence to company policies and procedures. 
• Be visible and accessible in the department-  to motivate, answer associate questions, and drive associate engagement.
• Manage Business results – Track and measure, business results, associate productivity and department staffing and scheduling to ensure your team meets departmental objectives.   Ensure reward and recognition programs are executed for associates.  
• Customer concern resolution & executive response –  investigation, resolve and respond to escalated customer issues in addition to general escalated inquiries and performing all tasks in accordance with applicable policies and laws. 

Improve customer experience with every interaction

Empathy with our customers and transparency in every interaction are vital to your success.  From dealing with complex customer issues to helping evaluate the quality of service provided, you will balance the needs of our customers with meeting the metrics and expectations of your department.  In collaboration with different departments you will effectively research and resolve customer issues, while helping CarMax Auto Finance to meet their bottom line.   

Qualifications and requirements

• Bachelor degree and/or one to three years related experience.
• Proven track record of independent decision making and use of sound judgement.   
• The ability and experience to Interpret and analyze data, reports, processes, trends, and situations and recommend/implement solutions.
• Basic to moderate computer knowledge and keyboard skills and a basic understanding of MS Word and Excel.  Basic knowledge of Power point preferred.
• The ability to Multi-task in a high energy standard office environment with strong organizational skills.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Deliver a world-class customer service experience

Each year, CarMax Auto Finance helps more than 200,000 customers with their vehicle financing. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of your vehicle is just the beginning and we’re committed to being there for you throughout every step and milestone of your vehicle ownership.

What you will do – Essential Responsibilities

• Accurately and timely code and deposit checks from customer payments
• Annotate customer accounts with actions taken in company account management system  
• Run, print, assemble, and distribute reports from company account management systems
• Work with team members, other departments, external vendors, and CarMax stores where necessary to resolve customer questions/issues
• Perform all of the above timely and accurately in compliance with federal, state, and company guidelines

Maintain and drive efficiency, independently and as a team

When our customers make payments to their auto finance accounts, they expect it to be processed accurately and timely. But at CarMax Auto Finance, we aim to be the best at it in the industry. That’s where the Customer Accounting and Payment Services (CAPS) team comes in. As a Sr. Clerk, you will contribute to this goal by exercising your impeccable attention to detail – whether it’s data entry, generating reports, filing documents, or more. Because of your natural curiosity, you elevate your concerns when something doesn’t look right.  By nature, you’re a team player who can also work independently and you thrive in a fast-paced work environment.

Qualifications and requirements

• High school diploma/GED, or an equivalent of 6 months of related experience (required)
• Basic computer capabilities and proven experience with data entry
• Strong attention to detail
• Basic math skills
• Ability to communicate both in person and by phone with fellow associates and customers

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Deliver a world-class customer service experience

Each year, CarMax Auto Finance helps more than 300,000 customers with their vehicle financing. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of a vehicle is just the beginning, and we’re committed to being there for the customer throughout every step and milestone of vehicle ownership.

What you will do – Essential Responsibilities

• Processes paperwork associated with customer account maintenance that may include insurance claim review, vehicle titling, auditing funding documents and letter generation
• Accurately notate and update customer accounts in company account management systems
• Evaluate and execute follow-up steps for problem resolution based on account data, policies, and procedures
• Work directly with team members, other departments, and store locations to resolve questions/concerns
• Perform all the above timely and accurately in compliance with federal, state, and company guidelines

Keep the company running at optimal performance

Behind every successful theatrical production, there is an extensive behind-the-scenes operation that makes sure things go smoothly even after the curtains close. At CarMax Auto Finance, the Administrative Servicing team is part of that backstage crew.  Administrative Servicing Representatives work closely together as a team to ensure account maintenance tasks are handled expeditiously for CarMax Auto Finance customers.  It takes a keen attention to detail, combined with solid decision-making and communication skills, to ensure that each transaction is accurate, timely, compliant and without error.  The environment is fast-paced, yet pleasant and the work is structured, yet varied in nature.

Qualifications and requirements

• High school diploma or GED and/or 6 months related administrative experience
• Ability to prioritize work and multi-task to meet multiple deadlines
• Strong attention to detail
• Ability to communicate with others effectively via phone
• Basic computer and math skills

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Resolve customer issues while working for an industry leader

Each year, CarMax Auto Finance (CAF) helps hundreds of thousands of customers with vehicle financing. We strive for a simple and seamless experience by offering fast financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of a vehicle is just the beginning and are committed to being there throughout every step and milestone of vehicle ownership.  In this position, you will have the opportunity to actively engage with our customers and fulfill the promise to our customers to make every experience an iconic one.  This position offers a unique opportunity to educate our customers on their accounts, to encourage keeping payments current and to communicate the impact of customer decisions on his/her credit. 

This position offers a hybrid work arrangement (partial remote and partial in office) after 90 days and successful performance in role.  In addition, a shift differential is offered to associates working evening and weekend shifts!

What you’ll do

• Take incoming/make outbound collection calls to educate customers regarding their account, finance charges accruals, late fees, credit reporting, charge off, payment options, account management options with the goal to secure a payment
• Verify customer information on account is correct and update as necessary.  Process customer payments via inter-company account management systems
• Utilize on-line systems and other resources to perform skip trace work, and/or select and submit accounts for repossession review
• Work with other departments/personnel where necessary to resolve customer issues and perform functions within department expectations/metrics

Improve customer experience with every interaction

Under limited supervision, this associate will interact daily with customers assisting them in making payments for accounts that are past due up to charge off.  An ideal candidate will need to be flexible, and have strong problem-solving skills with an emphasis on customer service.  Strong written and verbal communications skills will be a must in this position, as well as the ability to handle stressful interactions with customers.    

Qualifications and requirements

• High school diploma and 6 – 12 months late-stage collections experience
• Basic computer and typing skills including minimum accuracy and speed requirements
• Work a flexible schedule to include evenings, weekends and holidays
• Speak and listen effectively with CarMax customers via phone, using a variety of talk offs to convince the customer to make a payment
• Ability to recognize problems, resolve or escalate as needed

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Resolve customer issues while working for an industry leader

Each year, CarMax Auto Finance (CAF) helps hundreds of thousands of customers with vehicle financing. We strive for a simple and seamless experience by offering fast financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of a vehicle is just the beginning and are committed to being there throughout every step and milestone of vehicle ownership.  In this position, you will have the opportunity to actively engage with our customers and fulfill the promise to our customers to make every experience an iconic one.  This position offers a unique opportunity to educate our customers on their accounts, to encourage keeping payments current and to communicate the impact of customer decisions on his/her credit. 

This position offers a hybrid work arrangement (partial remote and partial in office) after 90 days and successful performance in role.  In addition, a shift differential is offered to associates working evening and weekend shifts!

What you’ll do

• Take incoming/make outbound collection calls to educate customers regarding their account, finance charges accruals, late fees, credit reporting, charge off, payment options, account management options with the goal to secure a payment
• Verify customer information on account is correct and update as necessary.  Process customer payments via inter-company account management systems
• Utilize on-line systems and other resources to perform skip trace work, and/or select and submit accounts for repossession review
• Work with other departments/personnel where necessary to resolve customer issues and perform functions within department expectations/metrics

Improve customer experience with every interaction

Under limited supervision, this associate will interact daily with customers assisting them in making payments for accounts that are past due up to charge off.  An ideal candidate will need to be flexible, and have strong problem-solving skills with an emphasis on customer service.  Strong written and verbal communications skills will be a must in this position, as well as the ability to handle stressful interactions with customers.    

Qualifications and requirements

• High school diploma and 6 – 12 months late-stage collections experience
• Basic computer and typing skills including minimum accuracy and speed requirements
• Work a flexible schedule to include evenings, weekends and holidays
• Speak and listen effectively with CarMax customers via phone, using a variety of talk offs to convince the customer to make a payment
• Ability to recognize problems, resolve or escalate as needed

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Deliver a world-class customer service experience

Each year, CarMax Auto Finance (CAF) helps CarMax customers with vehicle financing and optional protection products. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. CarMax Auto Finance (CAF) is seeking an Analyst II to be a part of our growing organization.  This role is responsible for maintaining a key understanding of business metrics, assessing data trends and making business recommendations based upon the data analysis. 

What you will do

• Perform analysis, testing, and implementation of strategies and structure enhancements using a combination of statistical and database tools to obtain, test and analyze the data and processes
• Based upon analyses, identify ways of improving and optimizing originations and/or business processes and value from both the business and customer perspectives
• Design and create reporting for the Finance Risk Management team on metrics such as originations, APR, and funding cost trends; maintain and enhance these reports as needed
• Provide information and updates to CarMax Auto Finance and CarMax Senior Management teams to discuss key performance and assessments in areas of responsibility
• Adhere strictly to compliance and operational risk controls in accordance with company and regulatory standards, policies, and practices

Purpose of the role

Our company’s success is motivated by our customer-centric, data-informed approach to problem solving, with an unparalleled focus on a company culture that supports our associates and our community. As an Analyst II, you will have a direct role in this effort by leveraging your creative, analytical abilities to innovate and develop credit strategies that position CarMax Auto Finance ahead of the industry curve. It takes a tenacious enthusiasm for problem-solving, combined with an inherent passion for doing what’s right, to balance the needs of the business and our customers. You will be entrusted to work independently, in an environment that is collaborative, diverse, fast-paced, teamwork-centric, and ever-evolving.

Qualifications and Requirements

• Bachelor’s Degree required; degree in an analytical/mathematical major preferred
• 0-3 years of experience in an analytical role
• Strong technical ability to access, manipulate, and interpret data and processes
• Proficiency with computers, general software, Excel and PowerPoint are required
• Proficiency with database systems and/or software packages (ex: SAS, SQL, Python)

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Resolve customer issues while working for an industry leader

Each year, CarMax Auto Finance (CAF) helps hundreds of thousands of customers with vehicle financing. We strive for a simple and seamless experience by offering fast financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of a vehicle is just the beginning and are committed to being there throughout every step and milestone of vehicle ownership.  In this position, you will have the opportunity to actively engage with our customers and fulfill the promise to our customers to make every experience an iconic one.  This position offers a unique opportunity to educate our customers on their accounts, to encourage keeping payments current and to communicate the impact of customer decisions on his/her credit. 

This position offers a hybrid work arrangement (partial remote and partial in office) after 90 days and successful performance in role.  In addition, a shift differential is offered to associates working evening and weekend shifts!

What you’ll do

• Take incoming/make outbound collection calls to educate customers regarding their account, finance charges accruals, late fees, credit reporting, charge off, payment options, account management options with the goal to secure a payment
• Verify customer information on account is correct and update as necessary.  Process customer payments via inter-company account management systems
• Utilize on-line systems and other resources to perform skip trace work, and/or select and submit accounts for repossession review
• Work with other departments/personnel where necessary to resolve customer issues and perform functions within department expectations/metrics

Improve customer experience with every interaction

Under limited supervision, this associate will interact daily with customers assisting them in making payments for accounts that are past due up to charge off.  An ideal candidate will need to be flexible, and have strong problem-solving skills with an emphasis on customer service.  Strong written and verbal communications skills will be a must in this position, as well as the ability to handle stressful interactions with customers.    

Qualifications and requirements

• High school diploma and 6 – 12 months late-stage collections experience
• Basic computer and typing skills including minimum accuracy and speed requirements
• Work a flexible schedule to include evenings, weekends and holidays
• Speak and listen effectively with CarMax customers via phone, using a variety of talk offs to convince the customer to make a payment
• Ability to recognize problems, resolve or escalate as needed

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Manage, motivate, develop and coach a team

At CarMax Auto Finance we put the needs of our customers first by helping to make the car buying experience better and more streamlined.  As a Manager in Collections you will directly manage a team of up to 23 associates who will participate in collection strategies that will help minimize the losses.  You will have a wide degree of independence and latitude to manage your team and accomplish company goals. 

What you will do – Essential Responsibilities

• Build an effective team – source, interview, select, determine and extend employment offers for team to ensure team remains staffed to meet business needs. 
• Effectively manage a team of non-exempt associates - Manage, coach, train, develop, and motivate associates to achieve expected departmental results and ensure adherence to company policies and procedures. 
• Be visible and accessible in the department-  to motivate, answer associate questions, and drive associate engagement.
• Manage Business results – Track and measure, business results, associate productivity and department staffing and scheduling to ensure your team meets departmental objectives.   Ensure reward and recognition programs are executed for associates.   
• Customer concern resolution & executive response –  investigation, resolve and respond to escalated customer issues in addition to general escalated inquiries. 

Improve customer experience with every interaction

Empathy with our customers, and transparency in every interaction are vital to your success.  From dealing with complex customer issues to helping reduce the number of accounts that are up to 30 days past due, you will balance the needs of our customers with meeting the metrics and expectations of your position.  In collaboration with different departments you will effectively resolve customer issues, while helping CarMax Auto Finance to meet their bottom line and performing all tasks in accordance with applicable policies/laws. 

Qualifications and requirements

• Bachelor degree and/or one to three years related experience.
• Proven track record of independent decision making and use of sound judgement.
• The ability and experience to Interpret and analyze data, reports, processes, trends, and situations and recommend/implement solutions.
• Basic to moderate computer knowledge and keyboard skills and a basic understanding of MS Word and Excel.  Basic knowledge of Power point preferred.
• The ability to Multi-task in a high energy standard office environment with strong organizational skills.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Resolve customer issues while working for an industry leader

Each year, CarMax Auto Finance (CAF) helps hundreds of thousands of customers with vehicle financing. We strive for a simple and seamless experience by offering fast financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of a vehicle is just the beginning and are committed to being there throughout every step and milestone of vehicle ownership.  In this position, you will have the opportunity to actively engage with our customers and fulfill the promise to our customers to make every experience an iconic one.  This position offers a unique opportunity to educate our customers on their accounts, to encourage keeping payments current and to communicate the impact of customer decisions on his/her credit. 

This position offers a hybrid work arrangement (partial remote and partial in office) after 90 days and successful performance in role.  In addition, a shift differential is offered to associates working evening and weekend shifts!

What you’ll do

• Take incoming/make outbound collection calls to educate customers regarding their account, finance charges accruals, late fees, credit reporting, charge off, payment options, account management options with the goal to secure a payment
• Verify customer information on account is correct and update as necessary.  Process customer payments via inter-company account management systems
• Utilize on-line systems and other resources to perform skip trace work, and/or select and submit accounts for repossession review
• Work with other departments/personnel where necessary to resolve customer issues and perform functions within department expectations/metrics

Improve customer experience with every interaction

Under limited supervision, this associate will interact daily with customers assisting them in making payments for accounts that are past due up to charge off.  An ideal candidate will need to be flexible, and have strong problem-solving skills with an emphasis on customer service.  Strong written and verbal communications skills will be a must in this position, as well as the ability to handle stressful interactions with customers.    

Qualifications and requirements

• High school diploma and 6 – 12 months late-stage collections experience
• Basic computer and typing skills including minimum accuracy and speed requirements
• Work a flexible schedule to include evenings, weekends and holidays
• Speak and listen effectively with CarMax customers via phone, using a variety of talk offs to convince the customer to make a payment
• Ability to recognize problems, resolve or escalate as needed

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

About this job

The Analyst, Software Configuration is responsible for the configuration, maintenance and support of software solutions for the company systems (ALFA, ARGO and CEDAR) for CarMax Auto Finance (CAF).  This position is involved in the complete software configuration life cycle and is responsible for ensuring that software meets CarMax® quality standards.  This position will play a key role in transforming our Auto Finance business resulting in an iconic customer experience.

What you will do

• Learn and adhere to the CarMax® software configuration methodologies while deploying new functionality, enhancing existing features, and supporting applications.

• Learn CarMax Auto Finance business processes and how those processes are implemented in the team’s applications to provide resolution to support problems as they arise.

• Maintains and supports the applications and technologies used by the configuration team, configure software capabilities with high quality standards and leverages existing software, patterns and best practices. 

• Provides system support being available on and off hours to provide systems support, troubleshoot system issues and effectively assess support problems and respond with the appropriate level of urgency. 

Purpose of the role

This position will perform technical configuration in one or more of the company systems used to operate our Auto Finance business.  This associate will have the basic knowledge and technical expertise to configure business processes in the systems, performing according to company expectations and are delivered within company expectations. Associates in this position must have a basic knowledge and the ability to deploy configuration principals and use that functional expertise to learn configuration, design patterns and databases for our company systems.

Qualifications and Requirements

• A 4 Year degree in an IT related course of study; 1 -2 years of application configuration preferred

• Ability to learn team software configuration concepts and techniques to create & deploy software and effectively communicate the design necessary for effective software development. 

• Ability to learn and understand the following:

  • Microsoft SQL Server scripting and Data models

  • ARGO, ALFA and CEDAR configuration and concepts

  • Microsoft SQL Server Scripting and Data Models

  • Relational DB Design/Dimensional Modeling

  • Company Software Configuration (ARGO, ALFA and CEDAR)

  • Database Schemas, Data Migration and Scripting

  • Security and Data Protection, Security Compliance & Data Storage Solutions

  • Reusable Code and Libraries

  • Server Side Logic

  • Authentication/Authorization and Unit Testing

  • Automated performance testing

  • Continuous integration

  • Expertise in PeopleSoft Toolset preferred

Work Location And Arrangement: This role will be based out of Atlanta, GA CarMax Auto Finance Office  and have a Hybrid work arrangement

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.