Total 137 job vacancies by Ascott International Management Pte Ltd

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Job Responsibilities:

• The Host will take gentle care of all their guests from arrival until departure without imposing themselves on the guests.
• Provide a very personal, detailed, seamless service to guests. A host will take care of guests needs in a highly professional manner.
• To ensure nothing less than the best available presentation of the suites/apartments and public areas of the floors.
• Strive to create an atmosphere that makes a ‘wow’ impression on the guests.
• Receive and transmit messages to guest promptly.
• Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment and local events etc.
• Liaise with housekeeping, concierge, engineering, food and beverage to ensure a seamless experience for the residents.
• Maintain resident preference profiles and track their likes and dislikes
• Ensure the accuracies of residents’ accounts, arrange and deliver payments.
• Handle and record guest comments and complaints, and refer issues to the manager when necessary.
• Perform all other Resident Service Associate functions
• The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

Job requirements:

• ITE in Hospitality or related field with at least 3 years of relevant experience in the hospitality industry
• Excellent communication and hospitality/ guest service skills
• Excellent command in English
• Confident, independent, presentable, impeccable grooming and professional appearance
• Detailed oriented and ability to work independently and a good team player
• Dynamic and self-motivated with excellent communications and public relations skills
• Able to work on shifts (including overnight shifts, public holidays or weekends)

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts

(Note: Shortlisted talents will be invited to submit a 1-minute video on 'All About ME')

You will oversee the general maintenance and minor repairs of equipment, facilities in our Serviced Residence. You will have close collaborations with colleagues from the different departments including Guest Service and Housekeeping to provide a smooth and pleasant stay for all our residents. You will report directly to the Manager or Assistant Manager, Engineering.

Responsibilities

You will:

• Maintain good physical conditions of the building and ensure that its heating, lighting and ventilation are of good working condition
• Conduct general maintenance works such as, painting, patching of walls, plumbing facilities, air-conditioning servicing, electrical switches and other fixtures and equipment to ensure smooth operations
• Perform routine preventive maintenance programme
• Check and inspect the building's machinery and equipment
• Respond and prioritise maintenance requisitions (MWO) and residents' requests to ensure they receive quality service and furnishings
• To take on additional specific security duties such as:

- Conducting patrols in property

- Note and report security and asset irregularities

- Follow emergency response plans and relevant safety procedures

- Assist in evacuation in the event of emergencies

• Perform related tasks as assigned

Job Requirements

You have:

• At least 2 years of relevant work experience preferred
• Attained at least a NITEC in Electrical, Mechanical, Aircon Maintenance, or an equivalent vocational qualification
• Knowledge of building mechanical and electrical (M&E) maintenance related technical skills
• Willingness to perform shifts

Responsibilities

• Facilitate property onboarding and maintain website content to ensure consistent and up-to-date information
• Assist in the planning and roll out of new initiatives and continuous enhancements of existing projects; liaise with cross-functional stakeholders and tech vendors to achieve business objectives
• Support search engine optimisation efforts to enhance website’s visibility and ranking on search engines
• Conduct web research and support analytics tracking and reporting to enhance website user experience and conversions
• Maintain and enhance web knowledge hub, facilitate training and knowledge sharing among stakeholders
• Perform user acceptance testing including data setup and verification
• Handle administrative billings and support ad hoc duties as assigned

Requirements

• Degree in Information Technology, Digital Marketing, Communications or related fields
• Preferably 1-3 years of experience in digital content management, marketing and analytics, with track record of project management in a fast-paced and evolving environment
• Knowledge of the following will be an advantage: Web user experience and interface design; Design and web tools, e.g. Adobe Photoshop, Adobe Experience Manager, Figma, Invision; Web frameworks and languages e.g. HTML, CSS; Marketing and analytics tools e.g. Google Analytics, Adobe Analytics
• Proficient in MS Excel and PowerPoint, analytical with an eye for details
• Self-starter with excellent communication and interpersonal skills; able to work effectively with stakeholders and vendors across functions and geographies to achieve business objectives
• Fluent in written and spoken English and Chinese/other language

Only shortlisted candidates will be notified.

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements

You have:

• 2 years of relevant work experience preferably in the hospitality industry
• Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Job Responsibilities:

• The Host will take gentle care of all their guests from arrival until departure without imposing themselves on the guests.
• Provide a very personal, detailed, seamless service to guests. A host will take care of guests needs in a highly professional manner.
• To ensure nothing less than the best available presentation of the suites/apartments and public areas of the floors.
• Strive to create an atmosphere that makes a ‘wow’ impression on the guests.
• Receive and transmit messages to guest promptly.
• Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment and local events etc.
• Liaise with housekeeping, concierge, engineering, food and beverage to ensure a seamless experience for the residents.
• Maintain resident preference profiles and track their likes and dislikes
• Ensure the accuracies of residents’ accounts, arrange and deliver payments.
• Handle and record guest comments and complaints, and refer issues to the manager when necessary.
• Perform all other Resident Service Associate functions
• The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

Job requirements:

• ITE in Hospitality or related field with at least 3 years of relevant experience in the hospitality industry
• Excellent communication and hospitality/ guest service skills
• Excellent command in English
• Confident, independent, presentable, impeccable grooming and professional appearance
• Detailed oriented and ability to work independently and a good team player
• Dynamic and self-motivated with excellent communications and public relations skills
• Able to work on shifts (including overnight shifts, public holidays or weekends)

Night Auditor

You will support the daily guest service operations and ensure that the accounting operations in our Serviced Residence run smoothly at night. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist residents with check-in and check-out procedures
• Make and confirm reservations
• Respond to all queries through walk-ins, emails, calls and assist with requests.
• Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift
• Verify revenue from all sources and follow up on any discrepancies in reports
• Account for all financial transactions at the front desk accurately during your shift
• Handle end-of-day bookkeeping, auditing and account reconciliation
• Handle and record residents’ complaints, feedback and perform the appropriate service recovery.
• Perform end-of-day procedures and produce daily reports
• Perform related tasks as assigned

Job Requirements

You have:

• At least 2 years of relevant work experience preferably in the hospitality industry
• Attained at least a Higher NITEC or NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Serviced-oriented, attentive to details and observant
• Knowledge of night audit processes
• Passion in learning a variety of tasks
• Willingness to perform permanent night shifts

Night Auditor

You will support the daily guest service operations and ensure that the accounting operations in our Serviced Residence run smoothly at night. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist residents with check-in and check-out procedures
• Make and confirm reservations
• Respond to all queries through walk-ins, emails, calls and assist with requests.
• Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift
• Verify revenue from all sources and follow up on any discrepancies in reports
• Account for all financial transactions at the front desk accurately during your shift
• Handle end-of-day bookkeeping, auditing and account reconciliation
• Handle and record residents’ complaints, feedback and perform the appropriate service recovery.
• Perform end-of-day procedures and produce daily reports
• Perform related tasks as assigned

Job Requirements

You have:

• At least 2 years of relevant work experience preferably in the hospitality industry
• Attained at least a Higher NITEC or NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Serviced-oriented, attentive to details and observant
• Knowledge of night audit processes
• Passion in learning a variety of tasks
• Willingness to perform permanent night shifts

The Executive, Sales is part of the Sales Team that focuses on achieving sales targets and increasing revenue and market shares for a Singapore Cluster’s portfolio of serviced residences and hotels. He or she will report to the Cluster Director, Sales.

Job Responsibilities

1. Develop and implement effective sales strategies to achieve and exceed sales targets, aligned with Company’s direction and growth

2. Identify and pursue new business opportunities within the assigned market segment/s and/or territories

3. Solicit and develop new Accounts within the assigned market segment/s and/or territories

4. Foster and maintain strong relationships with new and existing clients by addressing their needs and ensuring high levels of customer satisfaction

5. Conduct market research to stay abreast of industry trends, competitor activities, and consumer preferences

6. Present findings and recommendations of market research to Management to facilitate informed and timely decision-making

7. Input sales forecasts, pipeline updates, and market intelligence into Customer Relationship Management software

8. Ensure prompt payment collection by facilitating communications between Finance, client and/or intermediaries

9. Conduct site inspection of hotel/s and residences, as required by clients

10. Prepare sales proposals and quotations for self and Assistant Managers, Managers, Senior Managers and Assistant Directors of Sales

11. Represent The Ascott Limited in promotional events and trade shows

12. Collaborate with Revenue Management and Global Sales teams to maximise yield and market outreach

Requirements

The candidate should possess the following:

· Diploma in Business Administration, Hospitality Management or an equivalent

· At least 1 year of relevant experience in the hospitality industry

· Good spoken and written English

· Proficient in Microsoft Office applications, especially PowerPoint and Excel

· Confident, good organisational and people development skills

· Outgoing personality and positive work attitude

· Independent and an excellent team player

· Analytical skills

· Good negotiation skills and willing to learn attitude

The Assistant Manager, Meetings & Events is responsible for achieving meeting space revenue targets by maximising utilisation of meeting and event spaces under the care of the Singapore Cluster. He or she will actively market and convert enquiries and work closely with the properties’ Operations Teams to ensure customer satisfaction and generate referrals. He or she will report directly to the Manager, Business Development & Partnerships

Job Responsibilities

1. Conduct regular market analysis to track competitor pricings, gauge demand for event spaces, and identify target audiences

2. Create strategies to convert customer inquiries into confirmed sales through effective communication and follow-up procedures

3. Establish and maintain a robust network of contacts, including event planners and corporate clients, for business and partnership opportunities

4. Manage online presence of the meetings and event spaces through the brand website, social media platforms and other related marketing platforms. This involves working closely with the Marketing Team for content ideation and creation, as well as crafting suitable SEO and lead generation strategies

5. Collaborate with Cluster and lyf Sales Teams to develop compelling event packages and promotions tailored to their respective customer bases

6. Collaborate with properties’ Operations Teams to create detailed event orders based on client specifications and requirements

7. Ensure seamless communication between clients and Operations Teams to facilitate the successful execution of meetings and events

8. Conduct post-event feedback surveys to gather insights from clients regarding their event experiences

9. Analyse feedback data to identify areas for improvement and implement necessary adjustments to enhance future events

10. Maintain organised records of event feedback and orders for reference and future analysis

11. Represent The Ascott Limited in promotional events and trade shows

12. Interact with in-house and external guests to learn about their needs for meetings and events, and identify areas of improvement post-event

13. Support Singapore Cluster corporate and appreciation events

14. Any other ad-hoc duties assigned

Requirements

The candidate should possess the following:

· Degree or Diploma in Sales, Marketing, Business Administration or other related fields, with 3 – 5 years of relevant marketing and managerial experience.

· Confident and meticulous

· Good spoken and written English

· Strong interpersonal, communication and negotiation skills

· Ability to work independently and in teams

· Proficient in Microsoft Office applications

· Knowledge in Adobe Photoshop/Illustrators will be an added advantage

Job Description

The Assistant Manager, Sales is part of the Sales Team that focuses on achieving sales targets and increasing revenue and market shares for a portfolio of about 10 serviced residences in Singapore. He or she will report to the Country Director, Sales & Marketing.

· Develop and implement sales strategies to align with the Company’s direction and growth

· Maintain existing business accounts and develop new accounts through aggressive and creative sales and marketing programs

· Negotiate contracts with major corporate accounts

· Conduct sales presentations to our prospective clients

· Represent Ascott in promotional events and trade shows

· Assure coordination with the Revenue Management and Global Sales functions

· Conduct benchmarks and market analysis

Job Requirements

The candidate should possess the following:

· Diploma or Degree in Business Administration, Hospitality Management or an equivalent

· At least between 3 to 6 years of relevant experience in the hospitality industry

· Good spoken and written English

· Proficient in Microsoft Office applications, especially PowerPoint and Excel

· Confident, good organisational and people development skills

· Outgoing personality and positive work attitude

· Independent and an excellent team player

· Analytical skills

Good negotiation skills and willing to learn attitude

Night Auditor

You will support the daily guest service operations and ensure that the accounting operations in our Serviced Residence run smoothly at night. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist residents with check-in and check-out procedures
• Make and confirm reservations
• Respond to all queries through walk-ins, emails, calls and assist with requests.
• Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift
• Verify revenue from all sources and follow up on any discrepancies in reports
• Account for all financial transactions at the front desk accurately during your shift
• Handle end-of-day bookkeeping, auditing and account reconciliation
• Handle and record residents’ complaints, feedback and perform the appropriate service recovery.
• Perform end-of-day procedures and produce daily reports
• Perform related tasks as assigned

Job Requirements

You have:

• At least 2 years of relevant work experience preferably in the hospitality industry
• Attained at least a Higher NITEC or NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Serviced-oriented, attentive to details and observant
• Knowledge of night audit processes
• Passion in learning a variety of tasks
• Willingness to perform permanent night shifts

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Job Responsibilities:

• The Host will take gentle care of all their guests from arrival until departure without imposing themselves on the guests.
• Provide a very personal, detailed, seamless service to guests. A host will take care of guests needs in a highly professional manner.
• To ensure nothing less than the best available presentation of the suites/apartments and public areas of the floors.
• Strive to create an atmosphere that makes a ‘wow’ impression on the guests.
• Receive and transmit messages to guest promptly.
• Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment and local events etc.
• Liaise with housekeeping, concierge, engineering, food and beverage to ensure a seamless experience for the residents.
• Maintain resident preference profiles and track their likes and dislikes
• Ensure the accuracies of residents’ accounts, arrange and deliver payments.
• Handle and record guest comments and complaints, and refer issues to the manager when necessary.
• Perform all other Resident Service Associate functions
• The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

Job requirements:

• ITE in Hospitality or related field with at least 3 years of relevant experience in the hospitality industry
• Excellent communication and hospitality/ guest service skills
• Excellent command in English
• Confident, independent, presentable, impeccable grooming and professional appearance
• Detailed oriented and ability to work independently and a good team player
• Dynamic and self-motivated with excellent communications and public relations skills
• Able to work on shifts (including overnight shifts, public holidays or weekends)