Total 73 job vacancies by Agency For Integrated Care Pte. Ltd.

• Engage and collaborate with active ageing programme partners and internal AIC divisions to support frailty management for robust and frail seniors (emphasis: prevent/manage frailty) in alignment with National Frailty Strategy Policy guidance and other national directives.
• Research, plan and implement evidence- and interest-informed initiatives at the Active Ageing Centres (AACs) for robust and frail seniors in collaboration with partners and the Community Care sector
• Review activity impact to explore further enhancements to better meet activity needs at the AACs for both robust and frail seniors
• Analyse information, data and ground insights to identify trends, needs and gaps and formulate strategies to support activity provision at the AACs
• Forge and develop new strategic and sustainable partnerships to advance ecosystem of activities for both robust and frail seniors
• Develop strategies and plans, in collaboration with internal and external stakeholders, on differentiated engagement approaches to better reach out to seniors, especially under-represented segments, to encourage activity awareness and participation at the AACs
• Review enablers to support activity development and delivery with key active ageing programme partners (e.g. capability building of staff, volunteers, partner agencies)
• Project manage and evaluate the outcomes and effectiveness of the initiatives
• Engage and manage internal and external stakeholders to gain buy-in and partnerships

Job Requirements

• Degree in any discipline with at least 5 years of relevant experience
• Strong collaborative and partnership building skills
• Strong in programme management and evaluation experience, preferably in healthcare, eldercare and/or social services
• Self-motivated, resourceful with good problem-solving skills and a high level of initiative
• Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
• Effective communicator (verbal, in writing) with good interpersonal skills and an interest to enhance care for seniors
• Responsible, independent and a good team player, who is able to mentor and guide more junior colleagues

• Liaise with HQ departments to develop operational strategies and plans, including systems support, in line with the strategic vision for Silver Generation Office
• Establish strong working relationships with Satellite Offices (SOs) and ensure smooth implementation of operating guidelines that enable SOs to plan, execute and calibrate their operations
• Manage timely data collection and analysis at the Cluster- and SO-level to report and track progress towards strategic goals and milestones, identify areas for improvement and develop forward plans
• Lead the identification and analysis of metrics needed to trend emerging needs of seniors, including the demands and preferences for active ageing programmes and care and support trends, to improve the existing operational model
• Synthesize insights from data and work closely with SOs to drive the translation of recommendations into business actions
• Lead the identification of competency gaps within the Cluster and work closely with Training team to address training needs
• Support project management of cluster projects, including the monitoring of progress, resource utilization, schedule, risks and issues, and coordinate and organise meetings as required
• Prepare written correspondences and presentations to brief and update management and provide administrative and resourcing support as required

Requirements

• A degree or equivalent in any field, from a recognised University
• Minimally 3-4 years of relevant working experience, preferably in similar capacity
• Able to grasp organizational strategies and plans and understand the objectives and impact to operations planning and execution
• Able to formulate guidelines and report templates for the implementation and monitoring of operational tasks by taking reference from HQ directives and planning norms
• Knowledge of how to create and apply various algorithms from database to analyse trends, sense make and identify gaps and areas that need improvement

• Develop and review strategic plans, proposals and policies to enhance the Silver Generation Division (SGD)'s capabilities to support our seniors in the community
• Engaging stakeholders and partners from Ministries, Agencies, Corporate organizations, VWOs and grassroots to explore opportunities for collaboration and co-develop initiatives and programmes to benefit our seniors
• Develop the division's annual work plans and Key Performance Indicators (KPIs)
• Plan for resources such as budget and manpower to support the capability building, projects and operations
• Perform data analytic on outreach data and generate insights, dashboard, management reports for management and key stakeholders
• Prepare proposals/presentations and communicate to senior management and stakeholders
• Support the development of communication plans in alignment to the strategic directions
• Coordinate and monitor the operationalisation of workplans and projects, and compilation of SGD's KPIs and submissions from sub-units
• Drive innovative efforts and continuous improvements for the division

Requirements

• Degree in any discipline
• Possess project management, planning, coordination and facilitation skills
• Good in writing, presentations, data and numbers
• Curious, agile and willing to push the boundaries
• Enjoy working with ambiguity and multiple perspectives, good critical thinking and decision making skills
• Ability to work in a fast-paced, dynamic work environment, and willingness to learn and do new things

• Gather requirements, recommend, plan and manage Learning and Development programmes for Staff, Silver Generation Ambassadors (SGAs) and Trainers through regular consultation with leaders and user departments/teams
• Explore and source for suitable Learning and Development programmes that meet learning objectives, build talent competencies and capabilities to support business needs
• Develop, review and/or enhance onboarding, Learning and Development programmes, create curriculum, e-learning contents, case studies and learning resources to support blended learning
• Provide learning reports and data dashboard to support review of learning progression of staff, SGAs or Trainer
• Review feedback and incorporate enhancements to ensure effective of learning programmes and continue to meet learning objectives and needs
• Develop course curriculum, activities, and resources for in house programmes
• Prepare and conduct training and facilitate learning through sharing of experience and examples
• Manage and support training operations for respective programmes
• Support training and coaching of the SGD trainers, organise regular sharing and learning activities
• Establish individual goals in alignment with the programme and/or company goals
• Any other duties as assigned

Requirements

• Bachelor’s degree, Post Graduate Diploma, Professional Degree in any field
• Preferable with 2-3 years of working experience in the related field
• Experience and strengths in developing process documentation, learning and development programmes, communication materials, organisation development and people management
• Relevant knowledge of analyzing training needs and implementing performance gap analysis
• Good training and facilitation skills & experience using Adult Learning Theories.
• Excellent verbal and written communication skills

1. Stakeholder Engagement

• Establish strong rapport and close communications with Partners through an integrated Account Management approach
• Work with Partners to drive plans that support their aspirations and development and facilitate collaborations with relevant stakeholders (internal and external)
• Support Partners on operations-related matters, including implementation of services / initiatives, compliance with licensing and service requirements, and feedback management

2. Programme Management

• Support capacity development of Home Care and Centre-based services
• Support management of programme deliverables, track progress and ensure compliance to development of programmes and implementation timelines
• Assist with driving improvement in operational processes as well as delivery of care services

3. Sector Operations Administration

• Review data from progress reports and develop insights on trends in utilisation of programmes / services
• Assist Partners to source for funding and resources from relevant teams and agencies (including working with them to craft proposals, if necessary) to support growth plans
• Assist in other responsibilities arising from new developments in programmes / services

Job Requirements:

• Degree in any discipline
• Minimum 5 years of relevant healthcare experience
• Candidates with experience in project management and stakeholder engagement are preferred
• Competency in basic statistics and MS Office applications
• Possess strong interpersonal skills & ability to work with diverse groups of people
• Knowledge in geriatrics and community services
• Ability to work independently to help drive projects, with demonstrated adaptability and learning agility in a dynamic environment
• Strong organisational skills in communication, time management, analytics, critical thinking and problem-solving are necessary
• Ability to use local language and dialects would be an advantage

Strategy, Research and Data Division (SRDD) leads in the forward and strategic planning of AIC using a data-driven and multi-disciplinary approach. We drive research and strategy with partners and stakeholders, towards the vision of fostering a vibrant care community that enables people to live well and age gracefully.

Within SRDD, the Strategic Planning team drives long-term planning and formulates an integrated and strategic view of programmes and enablement initiatives. We work closely with other AIC Divisions to sense-make emerging strategic issues impacting community care, translate insights and national policy into practical strategies and influence stakeholders for alignment. We also facilitate whole-of-AIC engagements with Ministry of Health for cross-cutting issues.

The Assistant Manager will conduct strategic planning initiatives to contribute towards the review, translation and communication of AIC’s strategy:

• Analyse and illuminate the impact of cross-cutting issues on ageing and community care
• Facilitate and staff discussions and workshops with AIC Divisions and other stakeholders for effective sense-making and co-creation of responses
• Develop and maintain frameworks to support prioritisation of initiatives and evaluation of study trips
• Assist with the implementation of impact measurement
• Support the development of content such as meeting materials for Chairman’s or CEO’s engagements and country scans.

Job Requirements:

• Recognised degree in any discipline
• Minimum of 2 years’ experience in strategic planning, policy or corporate development, or experience in the health or social care sector will be an advantage.
• Strong analytical, written and verbal communication skills
• Comfortable with numbers and analysing data to derive insights
• Good project management and stakeholder engagement skills
• Team player with good interpersonal skills
• Passion in serving the community care and public sector
• Proactive and conscientious self-starter who is able to work independently
• Strong willingness to learn
• Able to implement solutions in a complex environment

• Engage and foster collaborations with Corporates, Foundations as well as public sector agencies who share common agenda with AIC’s vision to support our seniors to live well and age purposefully
• Support the implementation of collaborative projects and initiatives, which includes but not limited to:

- Management of sponsorships

- Project management to ensure the successful implementation of initiatives

- Donor reporting and recognition

• Provide account management to assigned Partner Accounts:

- Build strong relationship and trust with Partner

- Have overview of and understand the needs of Partner

- Cultivate Partner to align and support AIC’s vision, and pilot collaborations

- Maintain a consistent and valued engagement experience with Partner

• Liaison, support and project manage plans and programmes eg. Friends of Community Care Award

Job Requirements:

• Degree in any discipline
• At least 5 years of working experience in similar nature
• Good verbal and written communication skills
• Strong analytical, organizational and planning skills with an eye for details
• Strong problem solving skills and able to multi-task under tight deadlines
• Team player with high level of initiative and able to work independently

• Develop, implement, monitor and review enablers that will help build an integrated care ecosystem. These include funding administration, care model development, design and implementation of standardised processes and templates, and the design and monitoring of performance indicators and dashboards.
• Work with internal and external stakeholders including MOH, the Regional Health Systems, Primary Care and Community Care Providers to identify gaps and barriers to the building of an integrated care system
• Identify and systematise enablers and solutions that close gaps, overcome barriers and lead to better health and social outcomes for our clients
• Develop and implement rapid prototyping of solutions and evaluate its effectiveness in mitigating systems barriers to building of an integrated care ecosystem
• Support the development and rollout of IT enablers
• Work with stakeholders on programme review and evaluation
• Synthesize the learnings and experience for improvement in programme design and implementation
• Identify best-practices and implement platforms for cross sharing and learnings between providers

Job Requirements:

• Recognised degree in any discipline
• At least 2 - 5 years of work experience
• Relevant experience in community development and multi-agency work/healthcare industry will be an added advantage
• Able to engage and work well with groups from diverse backgrounds
• Able to multi-task and possess strong project management skills
• Demonstrate strong analytical, problem-solving and communications skills
• A self-starter with a sense of curiosity and strong learning agility
• Resilient, agile and adaptable individual who thrives in a dynamic environment
• A good team player with strong interpersonal skills

• Collaborate with the Ministry for capacity planning and injection to ensure adequacy of community care services in Singapore.
• Collaborate with the Ministry and Agencies to identify appropriate locations, ensuring comprehensive coverage of community care facilities island-wide.
• Collaborate with stakeholders to conduct analysis and identify service needs and requirements to be incorporated into the Ministry tender to meet the community care needs of the seniors.
• Manage the tender process for commissioning of community care services, including formation of Tender Evaluation Committee, tender evaluation, and issuance of Letter of Award. Ensure transparency, fairness, and governance in the tendering process, adhering to the relevant regulations and guidelines.
• Monitor and evaluate the performance of the commissioned services, ensuring quality and adherence to service standards. Collaborate with stakeholders to implement service improvement plans, where applicable. Renew Letter of Award before expiry.
• Write papers to seek various approval from management and the Ministry. Prepare reports and make presentations for management, the Ministry, and community partners.

Job Requirements:

• Bachelor's degree in a relevant field (e.g., public administration, business administration, facility management, etc).
• Experience in capacity planning, operationalising policy, or tender management, preferably in the context of community care services or public service.
• Strong analytical skills in paper writing, making data-driven decisions, and evaluating tender proposals.
• Excellent communication and interpersonal skills to collaborate with stakeholders. Good presentation skills to present confidently to internal and external stakeholders.
• Ability to work independently in a fast-paced environment.
• Flexible in adapting to dynamic changes.
• Strong organisational and project management skills.
• Proficiency in using relevant software and tools for data analysis and reporting.

AIC aims to create a vibrant care community for our seniors to live well and age gracefully. Our Community Care Partners play an integral role in helping us attain this national objective. We are looking for a Senior Executive to join our Sector Communication & Engagement Department. The role will assist the Team Lead to help shape and drive effective and timely engagements with our Community Care Partners through our various engagement channels.

Working as part of a team, the role will also see them organising major annual events for the sector, such as the Community Care Work Plan Seminar, Community Care Day and Community Care Conference, over and above other regularised events in AIC’s calendar.

• Assist the Team Lead to execute events involving Community Care sector partners, ranging from conferences, workshops, grounds-up activities to encourage sector-wide discussions, virtual conferences, to awards and recognition events.
• Work with internal stakeholders to assess and identify interests and needs of sector partners.
• Support the Team with basic graphic designing and video editing
• Plan and execute promotional activities for organised events
• Coordinate and monitor event timelines to ensure adherence
• Manage the Awards and Recognition events from nomination, shortlisting, panel ranking, selection of recipients and judging panel and maintain repository of past winners and judges
• Maintain AIC events calendar and its application across various channels/platforms

Job Requirements:

• Minimum recognised degree with at least 2 years of relevant experience
• High level of responsiveness, sense of urgency, ability to operate on a highly pressurised and dynamic environment
• Ability to support with basic graphic designing and video editing
• Experience with webinar tools, ability to troubleshoot on virtual events, broadcast/streaming technologies and live events is a plus
• Strong interpersonal and communication skills
• Strong drive for results, ability to plan, track and follow through to deliver on aggressive deadlines

You will manage a grant administered by Sector Funds, and the job scope includes:

• Working with community care partners to identify opportunities, develop strategies and scope proposals on developing/enhancing services and building organisational capabilities, so as to better serve seniors and clients.
• Analysing data to assess the impact of funded projects, identify opportunities to develop resources to support community care partners at scale, and improve grant design and administration.
• Assess funding proposals, and work with community care partners to improve impact of funded projects.
• Develop requirements for, and assist in project managing the development of, a grant management IT system.

Job Requirements:

• A degree, with disciplines in health or the social sciences preferred.
• Strong analytical, planning and problem-solving abilities.
• Good team player and strong interpersonal skills, with the ability and curiosity to learn more about the various stakeholders’ concerns.
• Self-starter, meticulous, adaptable to changes, and strong ability to manage multiple tasks concurrently.
• Strong command of English, and proficient in Microsoft Excel.

As an Assistant Manager/Senior Executive, Sector Integration, you will be part of a team that is working to build an integrated and resilient care ecosystem that enables and empowers seniors to age in place. You will engage with key stakeholders and work on projects that will help promote connections and partnerships across different stakeholders in the social and health sector that will work together to support our seniors.

• Develop, implement, monitor and review enablers that will help build an integrated care ecosystem. These include funding administration, care model development, design and implementation of standardised processes and templates, and the design and monitoring of performance indicators and dashboards.
• Work with internal and external stakeholders including MOH, the Regional Health Systems, Primary Care and Community Care Providers to identify gaps and barriers to the building of an integrated care system
• Identify and systematise enablers and solutions that close gaps, overcome barriers and lead to better health and social outcomes for our clients
• Develop and implement rapid prototyping of solutions and evaluate its effectiveness in mitigating systems barriers to building of an integrated care ecosystem
• Support the development and rollout of IT enablers
• Work with stakeholders on programme review and evaluation
• Synthesize the learnings and experience for improvement in programme design and implementation
• Identify best-practices and implement platforms for cross sharing and learnings between providers
• Build close relationships with key stakeholders to encourage partnerships and collaborations that will help seniors age well in place.

Job Requirements:

• Recognised degree in any discipline with 2 years of work experience or entry level candidates with relevant skillsets are welcome to apply.
• Able to engage and work well with groups from diverse backgrounds
• Able to multi-task and possess strong project management skills
• Demonstrate strong analytical, problem-solving and communications skills
• A self-starter with a sense of curiosity and strong learning agility
• Resilient, agile and adaptable individual who thrives in a dynamic environment
• A good team player with strong interpersonal skills
• Relevant experience in community development and multi-agency work/healthcare industry will be an added advantage
• Experience in developing and maintaining networks and partnerships with stakeholders will be an added advantage

• Engage and collaborate with active ageing programme partners and internal AIC divisions to support frailty management for robust and frail seniors (emphasis: prevent/manage frailty) in alignment with National Frailty Strategy Policy guidance and other national directives.
• Research, plan and implement evidence- and interest-informed initiatives at the Active Ageing Centres (AACs) for robust and frail seniors in collaboration with partners and the Community Care sector
• Review activity impact to explore further enhancements to better meet activity needs at the AACs for both robust and frail seniors
• Analyse information, data and ground insights to identify trends, needs and gaps and formulate strategies to support activity provision at the AACs
• Forge and develop new strategic and sustainable partnerships to advance ecosystem of activities for both robust and frail seniors
• Develop strategies and plans, in collaboration with internal and external stakeholders, on differentiated engagement approaches to better reach out to seniors, especially under-represented segments, to encourage activity awareness and participation at the AACs
• Review enablers to support activity development and delivery with key active ageing programme partners (e.g. capability building of staff, volunteers, partner agencies)
• Project manage and evaluate the outcomes and effectiveness of the initiatives
• Engage and manage internal and external stakeholders to gain buy-in and partnerships

Job Requirements

• Degree in any discipline with at least 5 years of relevant experience
• Strong collaborative and partnership building skills
• Strong in programme management and evaluation experience, preferably in healthcare, eldercare and/or social services
• Self-motivated, resourceful with good problem-solving skills and a high level of initiative
• Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
• Effective communicator (verbal, in writing) with good interpersonal skills and an interest to enhance care for seniors
• Responsible, independent and a good team player, who is able to mentor and guide more junior colleagues

AIC aims to create a vibrant care community for our seniors to live well and age gracefully. Our Community Care Partners play an integral role in helping us attain this national objective.

We are looking for a/an Senior Executive/Assistant Manager to join our Sector Communication & Engagement team. The candidate will help communicate and drive engagements with our Community Care Partners including but not limited to co-ordinating focus groups and events. The candidate will also be involved in rolling out effective and timely communications through our various digital platforms and organised events.

Reporting to the Team Lead, the candidate will be involved in strategic communications and is required to plan and execute strategies to create awareness of sector-wide developments as well as engage and encourage greater interactions among our sector partners. The role will require coordination with various AIC Internal Stakeholders to streamline implementation and timing of engagements and announcements to the sector, monitor and evaluate the effectiveness of such engagements and introduce new and novel ways of communicating to the sector. The role will also see the candidate being part of a team that organises major annual events for the sector, such as the Community Care Work Plan Seminar and Community Care Day, over and above other regularised events in AIC’s calendar such as webinars.

Job description:

• Work in a team to build long-term engagement of Community Care Partners
• Create, plan and execute communications strategies to increase sector awareness, outreach and engagement (including but not limited to co-ordinating focus groups and events) with a strong emphasis and focus on impactful sector-wide development/s.
• Identify communications opportunities
• Support the Team Lead in the development of communications and materials for use on various digital platforms and channels
• Play a key role in evaluating the effectiveness of the team’s communications and engagements and recommend timely refinements, when required
• Work closely with teammates to introduce new and novel ways of communicating to the sector, including use of videos and social media apps
• Prepare and present monthly data report of digital platform/s
• Ensure timely dissemination of emails, advisories and guidelines to the community care sector
• Produce and disseminate eDMs and other promotional materials
• Maintain repository of emails sent to the community care sector
• Find and implement a feasible EDM and email tracking system to gather data and insights
• Play a coordinating role in organising major annual events for the sector, such as the Community Care Work Plan Seminar and Community Care Day as well as regular events like webinars.
• Able to present the Department’s plans to the senior management team, when required.
• Work closely with divisional teammates on the update of contact information of sector partners, when required
• Other ad-hoc and admin duties and responsibilities, as assigned

Job Requirements:

• Minimum recognised degree in Media and Communications, Marketing Communications or relevant areas
• At least 3 years of experience in strategic communications, digital content creation, digital strategy or digital marketing.
• Basic video production and editing capabilities and basic graphic design skills are a requirement
• Good writing and presentation skills are required
• Keen eye for design
• Strong technical knowledge and skills in Office 365 suite, Sharepoint2019 and web analytics
• Experience in undertaking digital communication campaigns and a strong understanding of social media and digital platforms is a plus
• Prior experience with webinar tools, ability to troubleshoot on virtual events, broadcast/streaming technologies and live events are an asset
• Prior experience in running events is a plus
• Ability to collaborate with internal stakeholders
• High level of responsiveness, sense of urgency and ability to work under pressure amid a dynamic environment
• Strong interpersonal and communication skills
• Strong drive for results, ability to plan, track and follow through to deliver on tight deadlines

• Engage community care providers to encourage participation in quality improvement initiatives.
• Plan schedule and assist in scoping of projects and collaborative.
• Conduct and facilitate Clinical / Quality Improvement workshops, and ensure proper documentation of workshops, meetings and collaborative.
• Follow up and liaise with the project teams to monitor implementation of their projects, data collection and analysis.
• Act as a resource person to provide guidance and link up with appropriate Subject Matter Experts as applicable.
• Assimilate results to derive quality deliverables for each project phase as agreed upon by stakeholders and communicate results effectively for buy-in.
• Conduct ground sensing via observations, focus groups or interviews from customers’ lenses.
• Co-develop innovative solutions with the Sector, using basic design thinking principles where relevant.
• Work closely with AIC divisions to ensure synergy with other sector enablement strategies (e.g., manpower, digitalization) to achieve the sector goals.
• Review, develop and support new initiatives to address emerging needs, e.g., person-centred care, community mental health and quality & ageing issues.
• Support and assist with sector-wide events and platforms to build and sustain the quality improvement culture in the sector.

Job Requirements

• Degree with at least 6-8 years of working experience, preferably with one-year Service design or Business process re-engineering using a structured methodology.
• Experienced in quality improvement including LEAN, Design Thinking, Model for Improvement, Plan-Do-Study-Act approaches and tools
• Strong analytical and conceptualization with problem-solving skills
• Experience in managing projects related to process or quality improvement would be preferred
• Knowledge of the community care sector, and computer database and basic statistics would be an advantage
• Resourceful, self-motivated starter and team player
• Effective communicator, both oral and written