Total 490 job vacancies by A-it Software Services Pte Ltd

Job Objectives

To support AML Projects/CRs for Singapore and Regional entities

Key Responsibilities

· Participate in end-to-end projects for system implementation of MLS system

· Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

· Liaise with application teams across group and countries build the enhancements according to the technical solution plan Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions

· Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

· Perform data mapping and process mapping with interfacing applications

· Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

· Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

· Test, maintain and recommend software improvements to ensure strong functionality and optimization

· Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

· Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

· Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

· Manage project change request approval windows and deployment schedule

· Facilitate and provide technical and testing support before and after production deployment

· Liaise with other units across IT and Business in the organization

· Manage external vendors for project delivery within schedule

Key Requirements

Must Have

· At least 8 years of experience / knowledge in Application architecture and System Integration with combination of technologies such as Unix, Linux, Hadoop, Apache, Jboss. Maria database and NoSQL

· At least 8 years of CICD implementation experience from scratch with combination of technologies such GitHub, Gitlab, Bitbucket, Jenkins, Aldon, etc

· At least 8 years of network and security experience to resolve firewall connection issue, integration issue, implementing load balancing and disaster recovery needs

· At least 10 years of experience in developing Unix Shell Scripting, SQL, Java and Python from scratch

· At least 10 years of experience in application and database design and UI/UX design

· At least 8 years of experience in business analysis, data mapping and process mapping

· At least 8 years of experience in Production Support Management, Incident and Problem Management

· Knowledge in networking, firewall, data migration, password encryption, SSO integration, and disaster recovery planning and testing

· Ability to multitask effectively and handle large amounts of data

· Highly driven, pro-active and a strong team player

· Excellent interpersonal skills and written and verbal communication skills

Good to Have

· Experience in Hadoop ecosystem and technologies

· Experience in NoSQL database or Big Data

· Experience in Control-M, and JIRA

· Experience in SharePoint and Confluence

Job Objectives

The DevOps Tools Administrator is responsible for installing, administrating and configuring the CI/CD tools in the project teams. This role will be responsible and accountable to deliver all technical implementations in-line with DevOps objectives.

Key Responsibilities

You will be responsible for maintaining the DevOps Toolset with enterprise standard, supporting DevOps CI/CD platform and rolling out DevOps pipeline across business units as a centralized solution. The successful candidate will be a technically savvy, dynamic leader, excellent communicator, have demonstrable technical hand-on supporting CI/CD toolset coupled with excellent infrastructure knowledge and automation expertise.

As part of a cross-functional product development group, you should be comfortable with working as part of highly talented teams ensuring that modern technology and process are utilised as part of the role.

Job Responsibilities:

• Developing and maintaining the entire DevOps pipelines.

• Coordinate with the stakeholders from requirements gathering until successful implementation DevOps pipeline on boarding.

• Work with the vendors to setup centralized DevOps solutions considering market best practice, Industry standard and ease of support.

• Work with the vendors to upgrade the DevOps tools farm and Integrating with tools.

• Lead analysis and resolution of root cause for Test Orchestration / Environment related issues

• Ability to multitask and work in a fast-paced, collaborative team environment

• Excellent written and oral communication skills; writing, publishing and conference-level presentation skills

• Stays current with industry trends and leads development of key DevOps, Runtime, and Operational innovation platforms.

Qualifications and Skills Required

Must:

• Have minimum 10 years of relevant experience

• Deep technical background, with hands-on experience in supporting CI/CD pipelines (Bitbucket, Jenkins, Artifactory, Sonar, Veracode, JIRA and Confluence).

• Prior technical background on different build strategies.

• Deep technical background on Kubernetes deployment process.

• Good knowledge on maintaining/deploying secrets in Kubernetes.

• Strong working experience in setting up Jira workflow.

• Strong hands on experience on Shell or Groovy scripting.

• Prior experience is customizing JIRA and Setting up confluence spaces.

• Prior hand-on experience in setting up CI/CD pipeline as a centralized solution.

• Hand on experience in setting up DevOps governance, Security standards and audit requirements.

• Prior experience in setting up DevOps pipeline in internal and external could offerings.

• Experience with continuous testing, techniques and tools (Junit, Sonar Cube, Veracode etc.)

• Technical exposure of automation accomplished with advanced Python, Chef, Ruby and PowerShell

• Extensive experience in virtualization, cloud infrastructure and related technologies

• A strong passion for infrastructure as code and associated automation and provisioning tools

• Proven record of accomplishment of being results orientated with demonstrated ability to achieve aggressive goals.

• Excellent communication skills

Should:

• Build relationships, obtain buy-in for proposed changes

• Evidenced delivery of complex projects

• Security concepts and what makes for a secure solution

• Analyzing, documenting and validating business requirements

• Ability to advice on industry standard tools for monitoring, alerting, configuration management and performance tuning

• Able to design a strategy and then execute against it

• Knowledge of AS400, mainframe beneficial

• Comfortable working in a challenging environment.

Job Objectives

To support AML L3 support for Singapore and Regional entities

Key Responsibilities

· Participate in end-to-end projects for system implementation specific to L3 support KYC Dectica system

· Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security, and control standards

· Coordinate with Technical Delivery Manager to plan technical deliverables and schedule, perform environment setup, involve in solution design and development works to meet project requirements

· Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

· Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

· Implement project change request and in accordance with deployment schedule

· Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

· Facilitate and provide technical and testing support before and after production deployment

· Liaise with other units across IT and Business in the organization

Key Requirements

Must Have

· Experienced in Java development is a must

· At least 5 years of experience / knowledge in Red Hat Linux, Unix Shell Scripting, Java, Jboss/Weblogic/Tomcat

· At least 4 years of experience in Cloudera Hadoop/Hive/HBase, System Interfaces (SFTP, FTP, API, Rest, SOAP), environment setup, BitBucket/Git

· At least 4 years of experience of coordination with cross technical teams

· At least 3 years of experience in SQL, MariaDB/Oracle, Jenkins/DevOps CI-CD, Control-M

· Experienced in development implementation involving NetReveal Dectica KYC solution

· Ability to multitask effectively and handle large amounts of data

· Highly driven, pro-active and a strong team player

· Excellent interpersonal skills and written and verbal communication skills

Good to Have

· Experience in JIRA, Aldon

· Experience in Python, Data Engineering

•The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during bank’s green zone.

Key Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Follow up on defect and incident closure and meet incident closure KPI.

• Make sure system availability as per respective agreed SLA.

• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

• Provide support for annual Disaster Recovery (DR) exercise for supported applications.

• Provide support to System Engineers on server level patches / upgrade as and when applicable.

• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

• Ensure application incident & task documentation is properly updated for each production release.

• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000

• Good support knowledge in either one of the retail or wholesale payment or customer information systems

• Willing to work in onsite shift-support model [24*7]

• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.

• Strong written, oral communication skills and able to manage user.

• Ability to easily adopt to any technology / environment.

• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform

• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Job Description:

(i) To pre-process BG application to ensure completeness

(ii) To process Banker guarantee application for new issuance & amendment

(iii) Filling

(iv) Some operational functions

This is a Junior Trade Finance Office role at Bank, work location: East.

Previous banking experience will be an advantage.

To support AML L3 support for Singapore and Regional entities

Key Responsibilities

• Participate in end-to-end projects for system implementation specific to L3 support KYC Dectica system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security, and control standards

• Coordinate with Technical Delivery Manager to plan technical deliverables and schedule, perform environment setup, involve in solution design and development works to meet project requirements

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Implement project change request and in accordance with deployment schedule

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

Key Requirements

Must Have

• AML background

• Experience in Java development is a must

• At least 5 years of experience / knowledge in Red Hat Linux, Unix Shell Scripting, Java, Jboss/Weblogic/Tomcat

• At least 4 years of experience in Cloudera Hadoop/Hive/HBase, System Interfaces (SFTP, FTP, API, Rest, SOAP), environment setup, BitBucket/Git

• At least 4 years of experience of coordination with cross technical teams

• At least 3 years of experience in SQL, MariaDB/Oracle, Jenkins/DevOps CI-CD, Control-M

• Experienced in development implementation involving NetReveal Dectica KYC solution

• Ability to multitask effectively and handle large amounts of data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in JIRA, Aldon

• Experience in Python, Data Engineering

Job Responsibilities

Insider Threat Analyst is an operational role within the Bank’s Group Security Operations Center. The incumbent will be responsible for the continuous monitoring, analyzing, and investigating of insider threats and data leakage incidents. He/She must have good analytical and investigative skills to recognize and detect anomalous behavior.

Key Responsibilities

· To participate in the day-to-day monitoring, triaging, and investigating of potential suspected anomalous usage behavior alerts

· To work with internal teams to validate alerts within stipulated SLA

· To perform analysis on usage behavior trends to discover potentially fraudulent activities

· To perform continuous review and improvement on current monitoring operations to enhance effectiveness of monitoring

· Work with external partners to resolve issues or implement improvement to monitoring

· To gain good understanding of internal business applications to be able to analyze, recognize and identify potentially anomalous activities

· Investigate Data Loss Prevention (DLP) alerts and escalate DLP incidents in accordance to the DLP incident response and handling procedures

· Carry out DLP System Ruleset change requests in accordance to change management procedures

· Support management reporting of DLP incidents and statistics for ad-hoc and monthly reporting

· Coordinate DLP audit requests; respond to questions or reporting requirements from local authorities as required

· To work with internal cyber security teams to ensure investigations are comprehensive and complete to track and follow up on all escalated incidents to closure

Job Requirements

Education

· Diploma/Degree in Business Information Technology/Business Analytics from recognized academic institutions

Technical Skills and Experience

· Minimum 3-5 years of relevant experience as an insider fraud/threat analyst in a financial institution

· Excellent analytical and investigative skills

· Prior experience with analytical platforms

· Experienced with working with machine learning enabled platforms would be advantageous

· Experience with administration and operation of DLP Systems preferred

· Experience in development and fine tuning of DLP Ruleset preferred

· Knowledge of Cyber Security would be advantageous

· Relevant working experience in SOC environment and related processes will be added advantages

Soft Skills

· Good communication skills

· Strong analytical and problem-solving skills

· Ability to adhere to work processes and procedures

Other Requirements

· Ability to work independently

· Ability to work well with the rest of the team and department

1. Deal validation process in Murex which comprises of inter-banks and corporates client interest rates derivatives, credit derivatives trades, and Total Return Swap

2. Perform pre-settlement confirmation with counterparties.

3. Authorisation of payments via AMH.

4. Perform Fixing procedures for the purpose of determining the interest payoff of the derivatives deal

5. Liaising of settlement or fixing with the respective local T&M branches or Wealth Ops

6. Provide accurate and timely funding amount

7. Reconciliation process of Nostro accounts and general ledgers, managing failed trades and reconciliation of trade position between T&M risk systems

8. Configuration of interest rates generator / indices

9. Reconciliation of CCP trades btw Murex and Clearers

- With Treasury operations experience preferable

- Macro / VBA added value

Job Objectives

Part of the Agile Practice and adoption team at Bank, this role will be supporting agile transformation initiatives across within GTO. This role requires technical, business and transformation experience, and will be a hands on member of the team driving the long-term success of agile adoption at scale across the organization. As the agile coach the prime focus of this role will be to streamline processes and helping our squads to deliver better products in a faster and more efficient manner.

This role will involve:

a. Improve Agile delivery through targeted interventions including coaching, Training.

b. Identifying organisational impediments / improvement areas and implement customised solutions to improve productivity & quality.

c. Promote a culture of continuous improvement, set strategic goals and milestones for squads, projects and programs while constantly supporting the delivery teams to align to the Bank’s agile ways of working.

d. Work with the Agile Practice & Adoption team to create and implement metrics, dashboards to measure ways of working compliance, & process maturity.

Key Responsibilities

Agile Coaching & Training

· Coach and drive squads and key stakeholders towards complying with the organization’s agile SDM (System Development Methodology) and agile ways of working. Demonstrate change mindset, by advocating agile and lean values and principles, and promoting and applying best practices.

· Collaborate with Tech delivery roles and business leads to constantly improve the quality and value delivery of projects and programs. Provide comprehensive advice ranging from backlog refinement, quality user story creation and sprint retrospective to feature planning, program retrospective and scaling agile

· Assess current systems and processes, work on a strategy for enhanced adoption of agile ways of working, and ensure all squad, project and program level agile events are conducted on time & with correct audiences while staying focused on identifying pain points and solving them.

· Promote a culture of continuous improvement, set strategic goals and milestones for squads, projects and programs, implement improvement initiatives, measure outcomes, and take corrective actions.

Agile Transformation

· Identify organizational impediments and dependencies restricting productivity, efficiency, and continuous delivery of customer value and propose creative & practical initiatives, along with execution plans and success metrics.

· Pinpoint areas of improvement, create and maintain engaging training materials, lead workshops and training sessions both virtual and in-person for squads and key stakeholders, track and monitor attendance and participation, and follow up with improvement actions to make sure a long-lasting positive impact is made towards a heightened level of agility.

· Contribute to creation and utilization/implementation of agile delivery metrics, surveys, observations, polls, and heatmaps for continuous measurement of agile performance and maturity and help squads to take corresponding refinement actions.

· Encourage and assist squads and stakeholders in correct usage of tools such as Jira and Confluence, and help find ways to protect the integrity and quality of the data entered.

Key Requirements

· 5+ years of experience in information technology, preferably in banking, finance, or a similar highly regulated domain with at least 2 years of experience in managing/participating in software projects using agile methodology.

· 2+ years of agile coaching experience in addition to taking on roles such as scrum master or product owner, coupled with a successful track record of managing/participating in agile transformation programs, projects, and initiatives including scaling agile across the organization.

· Strong analytical and good problem-solving skills, data-oriented decision-making skills. Capable of assessing multiple technical solutions/options and coming up with reasonable, creative & balanced solutions aligned to business priorities.

· Excellent stakeholder management and communication skills including ability to influence both functional and technical stakeholders from various levels of the organization.

· Ability to drive persistent transformations and change initiatives by understanding both concepts and their real-life applications, aligned to the organization’s priorities.

· Team player and prepared to work and deliver results with minimum supervision by taking the initiative and accountability, working with strict timelines and under pressure, and dealing with ambiguity and resistance to change.

· First class MS PowerPoint knowledge along with enhanced presentation skills to prepare and deliver concise and effective slides to complex audiences.

· Expert in commonly used tools such as JIRA and Confluence, and good knowledge of DevOps processes and tools such as CI/CD, Bitbucket, Git, Jenkins and similar

· Holding multiple advanced- level agile certifications including scaling agile

· Experienced in working with teams located across multiple countries and able to interact with colleagues from different vendors, countries, and time zones.

· Business / Technology consulting experience at major companies will be a distinct advantage.

· Proficient in MS Excel and knowledge of other tools like PowerBI will be a plus.

· Proficient in performing document updates and maintaining standard operating procedures, Training manuals.

With Treasury operations experience preferable

Additional Skills: Macro / VBA added value

Job Description

1. Deal validation process in Murex which comprises of inter-banks and corporates client interest rates derivatives, credit derivatives trades, and Total Return Swap

2. Perform pre-settlement confirmation with counterparties.

3. Authorisation of payments via AMH.

4. Perform Fixing procedures for the purpose of determining the interest payoff of the derivatives deal

5. Liaising of settlement or fixing with the respective local T&M branches or Wealth Ops

6. Provide accurate and timely funding amount

7. Reconciliation process of Nostro accounts and general ledgers, managing failed trades and reconciliation of trade position between Treasury & Markets risk systems

8. Configuration of interest rates generator / indices

9. Reconciliation of CCP trades btw Murex and Clearers

Job Title: Agile Coach- Agile Delivery Support

Location: Singapore

Project:

Digital Banking Technology & Payments transformation projects

Job Objectives

Part of the Agile Practice and adoption team, this role will be supporting Agile transformation initiatives across within Bank department.

This role requires technical, business and transformation experience, and will be a hands on member of the team driving the long-term success of agile adoption at scale across the organization.

As the Agile coach the prime focus of this role will be to streamline processes and helping our squads to deliver better products in a faster and more efficient manner.

This role will involve:

1. Improve Agile delivery through targeted interventions including coaching, Training.
2. Identifying organisational impediments / improvement areas and implement customised solutions to improve productivity & quality.
3. Promote a culture of continuous improvement, set strategic goals and milestones for squads, projects and programs while constantly supporting the delivery teams to align to Bank’s Agile ways of working.
4. Work with the Agile Practice & Adoption team to create and implement metrics, dashboards to measure ways of working compliance & process maturity.

Key Responsibilities

Agile Coaching & Training

• Coach and drive squads and key stakeholders towards complying with the organization’s agile SDM (System Development Methodology) and agile ways of working. Demonstrate change mindset, by advocating agile and lean values and principles, and promoting and applying best practices.
• Collaborate with Tech delivery roles and business leads to constantly improve the quality and value delivery of projects and programs. Provide comprehensive advice ranging from backlog refinement, quality user story creation and sprint retrospective to feature planning, program retrospective and scaling agile
• Assess current systems and processes, work on a strategy for enhanced adoption of agile ways of working, and ensure all squad, project and program level agile events are conducted on time & with correct audiences while staying focused on identifying pain points and solving them.
• Promote a culture of continuous improvement, set strategic goals and milestones for squads, projects and programs, implement improvement initiatives, measure outcomes, and take corrective actions.

Agile Transformation

• Identify organizational impediments and dependencies restricting productivity, efficiency, and continuous delivery of customer value and propose creative & practical initiatives, along with execution plans and success metrics.
• Pinpoint areas of improvement, create and maintain engaging training materials, lead workshops and training sessions both virtual and in-person for squads and key stakeholders, track and monitor attendance and participation, and follow up with improvement actions to make sure a long-lasting positive impact is made towards a heightened level of agility.
• Contribute to creation and utilization/implementation of agile delivery metrics, surveys, observations, polls, and heatmaps for continuous measurement of agile performance and maturity and help squads to take corresponding refinement actions.
• Encourage and assist squads and stakeholders in correct usage of tools such as Jira and Confluence, and help find ways to protect the integrity and quality of the data entered.

Key Requirements

• 5+ years of experience in information technology, preferably in banking, finance, or a similar highly regulated domain with at least 2 years of experience in managing/participating in software projects using agile methodology.
• 2+ years of agile coaching experience in addition to taking on roles such as scrum master or product owner, coupled with a successful track record of managing/participating in agile transformation programs, projects, and initiatives including scaling agile across the organization.
• Strong analytical and good problem-solving skills, data-oriented decision-making skills.
• Capable of assessing multiple technical solutions/options and coming up with reasonable, creative & balanced solutions aligned to business priorities.
• Excellent stakeholder management and communication skills including ability to influence both functional and technical stakeholders from various levels of the organization.
• Ability to drive persistent transformations and change initiatives by understanding both concepts and their real-life applications, aligned to the organization’s priorities.
• Team player and prepared to work and deliver results with minimum supervision by taking the initiative and accountability, working with strict timelines and under pressure, and dealing with ambiguity and resistance to change.
• First class MS PowerPoint knowledge along with enhanced presentation skills to prepare and deliver concise and effective slides to complex audiences.
• Expert in commonly used tools such as JIRA and Confluence, and good knowledge of DevOps processes and tools such as CI/CD, Bitbucket, Git, Jenkins and similar
• Holding multiple advanced- level agile certifications including scaling agile
• Experienced in working with teams located across multiple countries and able to interact with colleagues from different vendors, countries, and time zones.
• Business / Technology consulting experience at major companies will be a distinct advantage.
• Proficient in MS Excel and knowledge of other tools like PowerBI will be a plus.
• Proficient in performing document updates and maintaining standard operating procedures, Training manuals.

Job Objectives

The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during bank’s green zone.

Key Responsibilities

· Investigate production issues, respond based on production defect severity SLAs.

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI.

· Make sure system availability as per respective agreed SLA.

· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

· Provide support for annual Disaster Recovery (DR) exercise for supported applications.

· Provide support to System Engineers on server level patches / upgrade as and when applicable.

· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

· Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements

· Prior hand-on production support experience of OPEN Systems/AS4000

· Good support knowledge in either one of the retail or wholesale payment or customer information systems

· Willing to work in onsite shift-support model [24*7]

· Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

· Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.

· Strong written, oral communication skills and able to manage user.

· Ability to easily adopt to any technology / environment.

· 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform

· Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Role: PMO

Job Level: 7 or more years of relevant experience (L3/L4)

Job Description

Job Objectives

Project Management Office is responsible for leading teams to deliver quarterly releases that span across multiple business units. The BAU & QR PMO role is required to assist PFS Bank and PFS Cards stream leads with the development and implementation Quarterly Releases (QR), including release plans, policies and solutions and contribute to issue resolution and escalation, research, analysis activities and planning and monitoring activities.

The primary responsibility includes monitoring QR schedule, budget, prepare and publish tracking reports, liaising with key stakeholders across business and technology.

Key Responsibilities

Budget Management:

• Responsible for manage overall QR Budget across different Business Segments
• Communicate Budget timeline to corresponding parties and stakeholders (T&O’s, BCM, Business)
• Receive submission from BCM, update and submit Boat & Annual Spend template to GTO Finance
• Attends budget meetings
• Track each QR ensure within the budget aligning to the capacity in each Tech stream

Process Adherence:

• Demonstrate transparency in the process and pipeline planning of quarterly releases
• Coordinate release activities across cross-functional teams, Business, Business Change Management and Retail operations in successfully driving release strategy and roadmap
• Continuously committed in improving Change Request processes within portfolio

Stakeholder Management:

• Work hand in hand with Business Change Managers to manage Biz stakeholders and relationships e.g. escalation, expectation, conflict, scope changes, etc.
• Ensure teams work in a collaborative environment

Risk and Issue Management:

• Manage QR risk, work through escalations, governance and related issues.

QR Governance:

• Timely accurate completion of adherence to methodology process and artefacts
• Effectively partnership with Technology and the Business to manage risk and audit
• Ensure alignment between Business and Technology for all CR pipeline by managing both parties
• Timely escalation of arising issues beyond control for early mitigation
• Support functional business analyst to support each Release plan and Change review
• Ensure CR Inventory is up to date (daily basis)

QR Reporting:

· Monitor, track and report on the status of Change Requests deliverables to ensure time, cost and quality metrics are in line with approved plans.

· Report on status and financials throughout the lifecycle to all stakeholders. Update QR decks for RCAB, GRM and PB-T&O

· Manage, monitor and maintain quarterly billing and reporting

· Attend cadence meetings e.g RCAB, pre-GRM to ensure management awareness of current QR status; highlight items that requires management attention

Interns:

• Work with HR to bring in intern via the intake process
• Provide training and guidance to interns during their internship ensure their contribution to QR process
• Regular feedback to intern and school for their coaching and training

Qualifications and Skills Required

· Seven or more years of IT experience, with sensitivity and commitment to business problem solving

· Five or more years of BU or BU-facing experience, managing relationships and building high performing teams

· Demonstrated experience and ability in successfully utilizing "soft skills" or "people skills"

· Business Domain knowledge in Retail Banking consumer products such as

Core Banking, Digital Banking, Deposits, Mortgage, Cards.

· Ability to lead and motivate others; demonstrating empathy and knowledge of personality types and appropriate management techniques

· Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business

· Exceptional verbal and written communication skills; expertise in setting and managing customer expectations

· Distinctive blend of business, IT, financial and communication skills, as this is a highly visible position with substantial impact

· Effective influencing and negotiating skills in an environment where this role may not directly control resources

· Strong knowledge and understanding of business needs, with the ability to establish rapport and maintain a high level of customer trust and confidence.

Education

· Bachelor's degree in computer science, engineering or similar domain

· Related professional/technical qualification

Key Responsibilities

· Overall Project Management:

o Responsible and track the quality, scope, timeline, effort (co-related to estimation, CR’s, complexity), resources (includes GTO, business, contractor, Professional Services resources as well as operations),

o Develop and execute the overall project plan and analyse project proposals which impacts the schedule and budget variance which in turn contribute to meeting the overall objectives of the project.

o Identify and schedule project deliverables, milestones and required activities and tasks.

· Stakeholder Management: Work hand in hand with Business Project Managers to manage project stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment

· Scope Management: Manage all changes to the agreed scope of work Review and assess all changes and impact to timeline and ensure all changes are approved by PSC

· Project Governance: Prepare investment approval deck and manage approval of project by ITC/TPWC. Organize and facilitate PSC meetings, chair PWC meetings.

· Risk and Issue Management: Manage overall project risk, track risk aging, work through escalations, change governance and related issues. Implement the risk mitigation plans.

· Process Adherence: Partner with relevant stakeholders in ensuring that the system development methodology is followed and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach

· Project Reporting: Measure, monitor and report progress to stakeholders at various levels of organization across the enterprise with the right quality, consistency in content. Implement project communication plan and review status reports prepared by project personnel and modify schedules or plans as required

· Run the bank: support WAR room, production incident facilitation for regional Channels Internet banking application across various countries. Engage with delivery, hosts team and other partners

· Change management: Led enhancements estimates, timelines, scope and agile delivery to quarterly releases as project manager

Key Requirements

· Bachelor’s degree in IT, business, finance, or equivalent.

· At least 15 years experience in project management in banking, financial, consulting industries with proven track record.

· Good problem solver and stay on top of the project risks and issues till closure.

· Good team player and is able to exercise formal and informal ways to lead the vertical teams in achieving the common project targets.

· Excellent presentation skills and able to front with the senior stakeholders at C level.

· Passionate, diligent, and resilient individual with ability if thrive in ambiguity.

· Previous exposure to Channels & APIs including internet banking, mobile, API and H2H knowledge will be advantages.

· Good to have PMP, Prince2, Agile certification.

Job Responsibility

· Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.

· Prioritize defects and plan for production release based on defect criticality or align with the quarterly release

· Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.

· Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.

· Follow up on defect closure and meet defect closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project/development team before enhancement release

· Verify and deploy programs and systems

· Troubleshoot, debug and upgrade existing software

· Recommend and execute improvements

Job Requirements

Technical Skills & Experience

· 4 or more years’ in troubleshooting and fixing issues across different technologies/platform

· Strong troubleshooting and problem-solving skills

· Strong written, oral communication skills and ability to manage user/vendor/customer

· Experience with FIS OPF (Open Payment Framework) product is necessary

· Experience with payment domain and SWIFT message will be a big plus

· Ability to easily adapt to any technology/environment

· Strong working experience with Java, Spring Boot and API (Microservices)

· Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks

· Experience tuning Kafka components for varying traffic and performance requirements

· Ability to learn new languages and technologies

· Excellent communication skills

· Resourcefulness and troubleshooting aptitude

· Attention to detail

· Experience with Incidents & Problem management

Education

· Degree in Computer Science or related discipline

Primary Contacts

· Lead Developer

· Development Team