Total 13 job vacancies by 3302 Capita India Private Ltd

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:

Senior Executive - Customer Management

Job Description:

To achieve customer and client KPI targets in relation to all contacts   received via multiple channels working within the requirements of data protection legislation 
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Permanent

Provides administrative support to customer service processes.

Job title:

Executive - Customer Services (Webchat)

Job Description:

Undertakes basic administrative tasks Ensures that complete documentation is maintained either in electronic or hard copy form. Transmits information or documents to customers, using computer, or mail Accurately captures data and enters it on to the relevant systems Works within the requirements of data privacy legislation.

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Permanent

Content writing experience with good comms skills and perfect grammatical knowledge. With exp preferred

Job title:

Executive - Content Writing

Job Description:

Content writing experience with good comms skills and perfect grammatical knowledge

Location:

Pune

,

India

Time Type:

Full time

Contract Type:

Permanent

Good communication skills
Should have experience in GL accounting , reconciliation, reporting
Should have experience in month end closing

Job title:

Analyst - Finance

Job Description:

Day to day accounting & month end

• Project set up and maintenance in SAP
• Weekly Timesheet reports ( Missing timesheet )
• Cost rate reporting
• Project reporting  BU wise during the month end
• Other month end reporting
• P&L Summary, project wise summary report , Act vs Fct, variance analysis etc.
•  General Ledger analysis
•  Manage the volume of journal entries to ensure all business transactions are recorded
•  Work closely with the team in preparation of monthly/yearly closing Review and analyse information from the general ledger and other accounting records to ensure accuracy and completeness, undertake GL reconciliations, and take corrective action, as appropriate

Reporting

• Provide inputs for weekly & month end reports
• Work with BU Accountant/ Finance Controller to prepare and submit weekly/monthly reports
• Produce month end reporting packs
• Support to Business Planning & Forecasting

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Permanent

• The role is responsible for processing a high volume of supplier card
payments/invoices on behalf of our customers.
• Reconciliation of company credit card.
• Responsible for checking and processing supplier invoices, ensuring they
are VAT compliant, adhering to each customers policy.

Job title:

Senior Executive - Financial Services

Job Description:

Your responsibly will include a selection of items contained in the following list below.

• Invoice Checking
• Invoice processing
• Preparing and validating payment data
• Allocate adjustments
• Hotel statement reconciliation
• Obtaining supplier band details as necessary
• Daily processing reconciliation
• Invoice query logging and resolution
• Updating credit card reconciliation
• Allocating credit card transactions
• Any ad-hoc tasks allocated by management.

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Permanent

To be a part of the web chat team in utilities domain. Deliver the best in rotational shifts with best customer service.

Job title:

Executive - Customer Management

Job Description:

• An understanding of bank account and policy reconciliation
• An understanding of basic double entry accounting
• Ability to work with minimum supervision
• Ability to work as a part of a team
• Attention to detail and exceptional analytical skills
• Good communication and interpersonal skills

Should have worked extensively on excel

Location:

Pune

,

India

Time Type:

Full time

Contract Type:

Permanent

Participates in ongoing production processing and performs basic operational tasks under direct supervision.

Job title:

Senior Executive - Financial Services

Job Description:

Participates in ongoing production processing and performs basic operational tasks under direct supervision.

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Permanent

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:

Executive - Customer Management

Job Description:

To achieve customer and client KPI targets in relation to all contacts   received via multiple channels working within the requirements of data protection legislation  To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.. To respond to all contacts from both internal & external customers made via all the available channel To accurately capture data and enter it on to the relevant systems More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:

Executive - Customer Management

Job Description:

To achieve customer and client KPI targets in relation to all contacts   received via multiple channels working within the requirements of data protection legislation  To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.. To respond to all contacts from both internal & external customers made via all the available channel To accurately capture data and enter it on to the relevant systems More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:

Pune

,

India

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)

Participates in ongoing production processing and performs basic operational tasks under direct supervision.

Job title:

Executive - Planning

Job Description:

The purpose of role is to ensure Genesys GAX is maintained for new starters into the business, change of departments, auditing of existing employees and daily refresh back to BAU set up prior to voice channels opening.

You will ensure excel spreadsheets are maintained and kept up to date, regularly auditing these to ensure accuracy of skilling across the o2 estate.

You will liase with the Telecoms team to ensure we have sufficient agent log in IDs across the Elland and Runcorn switch and highlight any risks should IDs reduce below recruitment levels.

Location:

Pune

,

India

Time Type:

Full time

Contract Type:

Permanent

Heads a department within a function or sub function. Typically manages through subordinate managers and professionals in larger groups of varied complexity.

Job title:

Deputy General Manager - Business Resilience

Job Description:

Key Purpose

• Support the design of the Group’s Resilience (GR) strategy encompassing property, people, technology, and supplier resilience disciplines and implement across Capita.
• Lead, design, and support implementation of Business Continuity Management, Business Resilience, Incident Management and other related frameworks as required.
• Provide subject matter expertise, overseeing and supporting the business in implementing and embedding these frameworks
• Support the business with exercising, incident response and planning.
• Support the business during Business incidents and facilitate incident management processes / calls.
• Support bids and acquisitions through specialist advice.
• Identify risks and effectively manage them through governance and reporting.
• Collaborate with partners across Capita e.g., Group Property, IT Major Incident Mgmt (IT MIM) and develop relationships to support the embedding of process and procedures.
• Ensure client contractual obligations are met including ISO 22301 certification
• Collaborate with Resilience Assurance teams to improve resilience in the business

Scope:

•       Role is ‘not on-call’ but some out of core hours activity may be required on best endeavours.

•       Capita Experience  - all locations

•       Property, People, Data, Technology and Supplier Resilience

•       Business Continuity Planning

•       Risk Management Framework – ensuring risks are documented and managed

·       Regulation in relation to resilience

Internal relationships

·          Group ExCo

·          Divisional stakeholders including Executive Officers

·          Incident Team Members

·          Divisional Risk Directors

·          Group Internal Audit

·          Resilience Team

·          TSS IT DR Team

·          Functional Leads e.g. Property, H&S, IT etc

·          Incident Management Teams e.g. IT, Information Security, Property

External Relationships

·          Attend client (governance / bid) meetings as required

·          3rd Party suppliers

·          Resilience / risk consulting companies / vendors

·          External crisis related agencies e.g. emergency services

Key Decisions:

·          Agree remediation measures for divisional/functional incidents / non-compliance to frameworks

Staff management:

•       Direct reports as defined by structure charts

Develop and implement the partner function

• Develop and implement the partnering approach (stakeholders, business ownership etc)

• Develop and manage process/procedures for implementation at divisional / first line business activity level

• Develop and implement the tools to support the implementation e.g RACI, Service Catalogues etc

• Provide SME support to assist the business and 1LOD in meeting GR policies and standards

Design and implement 1LOD activity within the divisions

• Support the implementation of GR policies and standards across the divisions and functions
• Support scenario exercising and assessment to identify opportunities for improvement / strengthening

Remediation / Resilience Risk Management

• Partner with the business to identify and manage resilience risks, providing support on risk mitigation solutions and plans
• Management of risk reporting into business risk committees e.g. DRC to inform on current status / gaps etc
• Establish and run resilience forums to aide / embed understanding and role
• Review existing capabilities and identify opportunities for improvement
• Support Post-Incident Reviews (PIR), and identify opportunities for improvement
• Escalate relevant matters to the Group Resilience Director, Executive management, and Senior Business/Function management as appropriate
• Maintain client obligations including ISO22301 certification

Incident and Crisis Management Support

• Provide Incident & Crisis Management support - this may entail out of core business hours support on a best endeavour’s basis.
• Lead incident response

Support bids & acquisitions through specialist advice

• Partner with SMEs and provide resilience support and oversight to acquisitions, bids, and disposals to ensure they are managed appropriately and in a timely manner

• Ensure the business fully understands the proposed business continuity and resilience contractual requirements, and that the terms are agreeable.

Support and provide oversight on third party vendors

• Partner with SMEs to supplier resilience capabilities are understood by the business.  Identify risks and opportunities for improvement

Share intelligence to promote better Resilience

• Share risk intelligence across Capital based on internal and external threats and identify opportunities for increase response, readiness, and monitoring

Staff Management

• Work with the Group Resilience Director to ensure appropriate resources and succession plans are in place and to actively search and implement synergies and efficiencies across the divisions.
• Be a role model for the team by demonstrating commitment to Capita’s values and behaviours.

• Mentor and develop direct reports, manage performance, communicate targets and monitor standards of competent behaviour, dealing with poor performance promptly, where appropriate through feedback to the divisional/business management.

• Pro-active member of forums, committees and stakeholder meetings Gauge - feedback

• Perceived to provide strong support, subject matter expertise and delivery Gauge – as above

• Perceived to be responsive and adaptive in the interests of the company and stakeholders. Gauge – survey on cooperation, ability to deliver, response time, quality of response

• Effective team management, with a focus on coaching team members and skills development Gauge on staff skills and knowledge improvement (based on performance reviews), career progression of staff (within Capita and internal promotions vs external hires), employee feedback (360 feedback survey) and Capita employee engagement index

• Resilience risks and vulnerabilities are identified and proactively risk managed to demonstrate effective risk oversight Gauge - feedback

4.       Key Competencies                 

Leadership

Inspiring, supporting and developing others to achieve outstanding levels of performance.

Performance Management

Delivery of business objectives through effective setting of personal and team goals.

Team Working

Co-operating with and respecting colleagues to exceed the sum of individual performance.

Communication

The ability to listen, express and articulate information effectively. 

Commercial Awareness

Contribution to the Business through awareness of Group Services, the Business Unit’s purpose and its marketplace; and identification of new opportunities.

Customer Service

Creating the best possible experience for Business Partners and their customers.

Innovation & Continuous Improvement

Constantly seeking to improve the way business is done through analysis, creativity, problem solving and change initiatives.

Results focused

Getting the job done in an efficient way through effective time, task and financial management.

Skills, Knowledge & Experience           

• Proven experience of delivering 1LOD/2LOD Business Continuity / Resilience ideally within a regulated environment

• Thorough understanding of incident and crisis management best-practice

• Experience of delivery across both private and public sectors is desirable

• At least 5 years’ experience of business continuity at senior levels

• A knowledge of the key business functions (e.g., operations, sales, marketing, finance, corporate governance) and an understanding of the key crisis management risks and controls in these areas.

• Risk management knowledge and experience, using fundamental risk management concepts and methodologies

• A detailed knowledge of the standards (ISO, BCI), tools and techniques of business continuity

• BC/Crisis related qualification preferred

• Proven track record of effective people management

• Ability to work effectively with senior managers, operational and IT staff to ensure they deliver requirements in accordance with the standards

• High standard of analytical, organisational, and planning skills and resource management together with ability to problem solve, prioritise effectively and to deliver results.

• Significant understanding of large projects and the likely risk issues that may affect project delivery and financial impacts

• Capability to translate complex concepts/ requirements into practical business solutions

• Commercial understanding

• Good challenging and investigative skills

• Strong communication (including report writing), challenging, investigative, influencing and presentational skills, with senior management and in formal committee settings

• Ability to work with staff at all levels

• Ability to or experience of working with Clients

• A self-motivated individual with the ability to drive and develop the role and assist management in ensuring that the business is controlled, compliant and well managed.

• A helpful and positive manner, with an optimistic, open, pragmatic, and flexible approach to change.

• Flexibility and ability to work in a multinational and multicultural environment.

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Permanent

The Project Manager is accountable to the Senior Project Manager and has the authority to run the project on a day-to-day basis, within the constraints/tolerances laid down by others.
A Project Manager would typically be responsible for the management of small-scale projects where limited complexity, requires no guidance or support in its application and with a project budget of >£500k
The Project Manager’s prime responsibility is to ensure that the project produces the required products within the specified tolerances of time, cost, quality, scope, benefits and risk. The Project Manager is also responsible for the project producing a result capable of achieving the benefits defined in the business case

Job title:

Manager - Projects

Job Description:

The Project Manager is responsible for managing the day to day activities Capita’s projects through to delivery of the new capabilities, realisation of benefits and project closure.

Specific responsibilities include:
• Prepare the following baseline management products, in conjunction with any project assurance roles, and agree them with the Lead or Senior Project Manager:
- Project brief, including the project product description
• Project schedule:
- Benefits management approach, PID, and its components, stage/exception plans and their product descriptions and work packages.
• Prepare the following reports:
- Highlight reports, issue reports, end stage reports, exception reports
• End project report.
• Maintain the following records:
- Project schedule, dependency log, assumption log, issue register, risk register, daily log lessons log.
• Tailor the method to suit the project’s situation, documenting this, as appropriate, in the PID.
• Liaise with portfolio, programme management or the customer to ensure that work is neither overlooked nor duplicated by related projects.
• Liaise with any external suppliers or account managers.
• Lead and motivate the project management team.
• Establish behavioral expectations of team members.
• Manage the information flows between the directing and delivering levels of the project.
• Manage the production of the required products, taking responsibility for overall progress and use of resources and initiating corrective action where necessary.
• Establish and manage the project’s procedures: risk management, issue management, change control and communication.
• Establish and manage the project controls: monitoring and reporting.
• Authorize work packages.
• Advise the project board of any deviations from the plan.
• Unless appointed to another person(s), perform the team manager role
• Unless appointed to another person (or portfolio, programme management or customer function), perform the project support role
• Implement the change control approach.
• Ensure project personnel comply with the change control approach.
• Schedule audits to check that the physical products are consistent with the configuration item records and initiate any necessary corrective action.

Location:

Pune

,

India

Time Type:

Full time

Contract Type:

Permanent

Participates in ongoing production processing and performs basic operational tasks under direct supervision.

Job title:

Executive - Customer Services

Job Description:

Participates in ongoing production processing and performs basic operational tasks under direct supervision.

Location:

Mumbai

,

India

Time Type:

Full time

Contract Type:

Permanent