Total 6 job vacancies by 11274 Citi Business Services Costa Rica, SRL

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of relevant KYC experience
• English 90% (written and oral)
• Bachelor's degree/University degree or equivalent experience
• Customer service experience is required

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Data/Information Mgt Sr Anlst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• This function covers incumbents responsible for various data activities, which include database administration, data analysis, maintenance, data quality, and database management or database architecture / design engineering
• Responsible for following established guidelines and identifying and resolving problems
• Use some independence of thought but to refer more complex problems to supervisors or other experts
• Contribute to work flow or process change and redesign, and to form a basic understanding of the specific product or process
• Accountable for regular reporting or process administration as owner
• May direct day-to-day work of junior level employees, but will not typically have formal management role
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience
• Ability to think strategically, creatively problem solve, and the ability to engage resources outside of their direct control to achieve objectives
• Working experience in a quantitative field
• Experience in segmentation, modeling, and optimization
• Understanding of the consumer lending market and customer life cycle
• Know-how on analytic tools (SAS E-miner, Knowledge Seeker, SPSS etc.)

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

In the People Analytics & Insights team at Citigroup, we solve business problems with workforce and business data.  We conduct analyses and use behavioral science to provide actionable insights and enable evidence-based decision making. Actionable insights lead to best decisions about people – individuals, teams, and organizations – to drive business performance.

The “Assistant Vice President, Reporting Partner” will be the key relationship manager for various stakeholders and project manage high-impact analytical studies that answer key questions.

-Desirable experience on HR Data/KPI´s/ and reports, HR experience on systems and data analytcs.

-Experience presenting to senior leadership.

-Data understanding/ Data Analytics

-Creation of insights reports

-Excel usage (intermediate -advanced)

-Power Point usage (intermediate -advanced)

-Desirable Tableu usage (basic)

-Good communications skills.

-Advanced English required (speaking, reading, writing)

Key Responsibilities:

• Partner with colleagues across People Analytics and HR to conduct analyses and provide recommendations for actions that will have the maximum impact
• Manage projects from start to finish, including ideation, design, execution, change management, and iteration
• Lead project teams, providing guidance on execution and ensuring delivery of a final product that exceeds stakeholders’ expectations
• Visualize findings and tell a compelling story with data to present insights in an effective and usable manner
• Identify data patterns and trends and provide insights to enhance decision making capabilities
• Gather data to measure the effectiveness of new initiatives and improve analyses going forward

The ideal candidate will have:

• Bachelors/University degree, Master’s degree preferred
• Experience working in analytics in a global environment with complex data
• Knowledge of Human Resources data, terminology and systems, especially with a focus on talent, promotion and/or performance management data
• Excellent presentation and communication skills
• Strong analytical, problem solving and project management skills
• Knowledge of statistical analysis and techniques

Skills in R, Python, SQL, and/or Tableau are a plus

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Data/Information Mgt Sr Anlst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• This function covers incumbents responsible for various data activities, which include database administration, data analysis, maintenance, data quality, and database management or database architecture / design engineering
• Responsible for following established guidelines and identifying and resolving problems
• Use some independence of thought but to refer more complex problems to supervisors or other experts
• Contribute to work flow or process change and redesign, and to form a basic understanding of the specific product or process
• Accountable for regular reporting or process administration as owner
• May direct day-to-day work of junior level employees, but will not typically have formal management role
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience
• Ability to think strategically, creatively problem solve, and the ability to engage resources outside of their direct control to achieve objectives
• Working experience in a quantitative field
• Experience in segmentation, modeling, and optimization
• Understanding of the consumer lending market and customer life cycle
• Know-how on analytic tools (SAS E-miner, Knowledge Seeker, SPSS etc.)

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

In the People Analytics & Insights team at Citigroup, we solve business problems with workforce and business data.  We conduct analyses and use behavioral science to provide actionable insights and enable evidence-based decision making. Actionable insights lead to best decisions about people – individuals, teams, and organizations – to drive business performance.

The “Assistant Vice President, Reporting Partner” will be the key relationship manager for various stakeholders and project manage high-impact analytical studies that answer key questions.

-Desirable experience on HR Data/KPI´s/ and reports, HR experience on systems and data analytcs.

-Experience presenting to senior leadership.

-Data understanding/ Data Analytics

-Creation of insights reports

-Excel usage (intermediate -advanced)

-Power Point usage (intermediate -advanced)

-Desirable Tableu usage (basic)

-Good communications skills.

-Advanced English required (speaking, reading, writing)

Key Responsibilities:

• Partner with colleagues across People Analytics and HR to conduct analyses and provide recommendations for actions that will have the maximum impact
• Manage projects from start to finish, including ideation, design, execution, change management, and iteration
• Lead project teams, providing guidance on execution and ensuring delivery of a final product that exceeds stakeholders’ expectations
• Visualize findings and tell a compelling story with data to present insights in an effective and usable manner
• Identify data patterns and trends and provide insights to enhance decision making capabilities
• Gather data to measure the effectiveness of new initiatives and improve analyses going forward

The ideal candidate will have:

• Bachelors/University degree, Master’s degree preferred
• Experience working in analytics in a global environment with complex data
• Knowledge of Human Resources data, terminology and systems, especially with a focus on talent, promotion and/or performance management data
• Excellent presentation and communication skills
• Strong analytical, problem solving and project management skills
• Knowledge of statistical analysis and techniques

Skills in R, Python, SQL, and/or Tableau are a plus

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Job Family Group:

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

-Deseable experiencia en contrataciones, recolección de documentación, agendamiento de entrevistas y/o elaboración de cartas ofertas.

-Deseable experiencia en manejo de sistemas de tickets/ requerimientos, manejo de Wday.

-Deseable manejo portugués (básico)

-Indispensable manejo de inglés intermedio

-Manejo de Office (Excel, power point)

-Habilidades de comunicación, resolución de problemas y trabajo bajo presión.

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Tax Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Responsible for the overall management of the tax liabilities, of Citi, both directly and in connection with transactions with clients, including the related compliance, financial reporting, planning and controversy processes.
• Contributes to the planning, accounting, filing and the reporting of tax liability of the company.
• Assists in determining and compiling information required to satisfy income tax filing and related requirements at all levels of jurisdiction.
• May participate in managing payments to tax authorities in compliance with specific tax regulations.
• Manages professional team(s) and department(s).
• Integrates expertise and industry expertise within a defined area.
• Advises on standards around which others will operate.
• Requires in-depth knowledge of how areas harmoniously integrate within the sub-function.
• Coordinates and contributes to the goals of the entire function.
• Uses communication and diplomacy skills to guide and influence others, in particular colleagues in other areas and occasionally external customers.
• Manages a small team, or function as a single incumbent with management responsibilities for a function.
• Perform other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8+ years of experience

Education:

• Bachelors degree

This position consists of carrying out tax compliance and tax accounting functions including:

• Technical knowledge of taxes: income and non-income taxes, VAT, withholding taxes, and related tax matters for countries covered by the LATAM Tax Centralization Unit (TCU) following Risk and Controls Guidelines.
• Interaction with vendors, managing different deadlines, coordinating with different areas.
• Scheduling different tasks and following upon their completion.
• Providing analysis on different tax matters, particularly on tax advisory and tax litigation
• Interaction with different stakeholders in the related countries and the region in functions like Finance, Operations, Businesses, plus external counsels hired to assist in tax compliance matters, plus with Corporate Tax as well as with Regional Finance representatives.

Knowledge/Experience:

• Graduated in Law, a specialization in tax law would be an advantage.
• Previous tax experience, at least 4 years would be an advantage.
• Be able to demonstrate experience with tax matters.
• Excellent working knowledge of MS Office.
• Knowledge of financial sector would be an advantage.
• Able to demonstrate experience of suggesting pragmatic solutions to problems and conclude where appropriate.
• Demonstrate experience of working to multiple deadlines.
• Be able to work unsupervised on day-to-day responsibilities.
• Demonstrate experience of working as part of a team to achieve team goal
• Demonstrate ability to manage several different issues and be able to manage own time appropriately.
• Demonstrate an ability to quickly understand new technical issues.

Skills:

• Experience in tax audits and tax advisory
• Analytical skills
• English advanced at least B2.
• MS Office literacy,
• Strong interpersonal skills and a team player

Qualifications:

• Graduate degree in law.
• Previous Tax experience related to one or some of the following LATAM countries: Costa Rica, Honduras, Guatemala, El Salvador, Panamá, Dominican Republic, Perú and Ecuador.
• Preferable to have work experience in US multinationals
• Very good knowledge of MS Office, especially Excel.

Competencies:

• Very good analytical skills.
• Excellent organizational and verbal/written communication skills.
• Able to organize and prioritize own workload to accomplish variety of tasks within defined timelines.
• Strong interpersonal skills.
• Motivated self-starter

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Prod Ctrl Intmd Analyst is an intermediate level position responsible for ensuring the completeness, accuracy and integrity of the bank's books and records in coordination with the Finance team.

The overall objective of this role is to control and support data integrity and general ledger reconciliation, profit attribution and new activity analysis, valuation control and product P&L and balance sheet reporting.

Responsibilities:

• Monitor, assess, analyze, and evaluate processes and data
• Identify process gaps and control issues
• Escalate anomalies and issues in an efficient and timely manner
• Interpret data, identify inconsistencies through research and recommend solutions based on analysis
• Develop knowledge of how team interacts with others to accomplish Finance goals
• To promote and maintain procedures and policies.
• Interacting with members across multiple locations on a daily basis, including those in New York, London, and Budapest.
• Oversight of daily P&L production, validation and reporting for LATAM;
• Oversight of daily and month-end sub-ledger / ledger validation;
• Review and assess balance sheet and regulatory reporting impacts, month-end closing process and quarterly / annual disclosure reporting;
• Understand the Profit attribution analysis (PAA) of the portfolio and communicate daily and monthly results and/or issues to the trading desk and senior management, particularly around residuals and unexplained PAA;
• Reviewing of new trades, understanding the structure, associated risks and the P&L generated on them.

Qualifications:

• 3 to 5 years related business experience is preferred with experience supporting secured financial derivatives and/or fixed income instruments / trading desks as well;
• Must have strong knowledge in accounting fundamentals across various accounting methodologies, project management, portfolio management and understanding of cash flows and asset valuation preferred, particularly with rates related products;
• Excellent interpersonal and communication skills in English, both verbal and written required;
• Strong MS Office Excel skills a must, Access, PowerPoint and other financial systems are pluses;
• Must have a good eye for detail, but also be able to step back and see the larger strategic picture;
• Ability to prioritize multiple tasks and meet assigned deadlines required;
• Able to influence others without authority and interact across all levels of the organization required;
• Goals and solutions oriented as well as self- driven.

Education:

• Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting