Total 992 Information Analyst job vacancies in Customer Service category in Malaysia

• Respond to requests for technical assistance in person, via phone, communication channels
•  Diagnose and resolve technical hardware and software issues 
•  Advice user on appropriate action 
• Follow standard help desk procedures 
•  Redirect problems to correct resource 
• Identify and escalate situations requiring urgent attention 
• Stay updated with system information, changes, and updates 
• Security oriented
• Maintains the office environment: Performs repairs, monitors building systems, manages space allocation, oversees vendors, and coordinates office moves.
• Provides logistical support: Manages office supplies, assists with events, acts as a point person for mail/shipping and visitors, and responds to facility issues.
• Ensures safety and well-being: Maintains fire/disaster plans, coordinates with building management, and trains new staff.

Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you!
Your new company
You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are
dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation.
Your new role
As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing:

• Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes.
• Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2).
• Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development.
• Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives.

What you'll need to succeed

• Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst,
• Familiarity with ticketing systems (for example ServiceNow or ZenDesk),
• Active Directory administration, Office 365 and Windows troubleshooting skills,
• Excellent telephone manner and customer service skills,
• Flexibility and willingness to work on-site in Liverpool.

What you'll get in return
You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer £17.44 per hour PAYE with Hays.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Provide the first point of escalation for incidents and service requests for the Service Desk Analyst Team. The Service Desk Senior Analyst is responsible for providing escalated support services to users, as part of the reliable delivery of the technology systems and tools that underpin Auto & Generals business operations. They also Provides mentoring and upskilling for Service Desk Analyst team
Key accountabilities

Provide ICT support to users and solve non-complex problems to minimise system down-time and loss of productivity
Respond to enquiries from various sources in a responsive, customer focused manner and ensure that accurate, targeted and timely information supplied effectively resolves the customer issue or fulfils the customer request
Support set-up activities for computers, printers, multifunction devices, tablets, smartphones and other ICT systems
Use appropriate tools and methods to address user support queries and return users ICT equipment
... Click here to view more detail / apply for Senior Service Desk Analyst

IT Support Analyst

Acacium Group

Remote, with occasional travel to UK offices

12 month FTC, Full Time

Competitive Salary, plus excellent benefits, and bonus

Unlock your potential:

Are you looking for a new role within a technically driven environment? Do you enjoy working in a customer facing capacity, covering all aspects of transformation, operations, projects, and delivery? If you would like an opportunity that can provide autonomy, working across multiple platforms and technologies, then read on!

Our Tech & Transformation division are looking to recruit an IT Support Analyst, that will work alongside the Applications and Platforms team. The role will cover all aspects of maintenance and enhancements to core line business applications within the group.

When you join Acacium Group, you will work in a caring culture that prioritises your well-being, is passionate, and delivers with integrity. Constant and reliable, we care about every colleague having a fulfilling and positive experience as part of our team. From personal development to career pathways and opportunities, flexible benefits, and being part of a global business, we help every person be the best version of themselves.

Every day you will…

Work with the Application Support team, making and aiding the resolution of incidents, and collaborate as a subject matter expert with internal stakeholders.
Collaborate with wider teams and partner to translate user stories into technical outcomes, including developing, testing and delivering changes in line with business requirements.
Assist in delivering roadmap items for regular releases, maintaining JIRA boards and contributing to SCRUM ceremonies.
Help to manage high volume tickets, using troubleshooting and root cause analysis to resolve problems.
Assist with access control audit processes.
Aid in the preparation of test plans for new software releases, conducting E2E/Regression testing on new releases & functionality and update findings.
Assist the coordination of User Acceptance Testing.
What’s in it for you?

In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:

Opportunities to enhance your experience and skillset by moving across the global organisation
Flexible working model with opportunities to work from home
Annual performance bonus scheme
Workplace pension scheme
Gym Flex – discounted gym memberships UK wide
Discounted Tastecard membership
Reward Portal, offering discounts on shops, restaurants and bars
Cycle to Work scheme
Health Assessments and Dental Insurance
Life Assurance and Critical Illness Cover
Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have…

Experience managing a CRM application / suite of applications.
Proven experience providing either application or service desk support.
Working experience using Confluence and JIRA.
In depth knowledge and understanding of Agile methodologies.
Demonstrated understanding of IT Service Management (ITSM) principles.
Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

Proud member of the Disability Confident employer scheme

Are you looking for a new position? A fantastic opportunity has arisen with a world-class facilities management Company based at their Head Office in Surrey, England.

• Service Desk Analyst
• £19.50
• Temporary Role
• Monday to Friday
• 35 hours a week
• Early shift 8 am start
• Late shift 10 am start

Role Responsibilities:

• Provide a 1st time fix resolution to customers of the service desk
• Management & distribution of mobile, computing, & software assets based on approved requests from the business
• Liaise with all other IT functions on the escalation and resolution of service tickets, the creation & management of service accounts
• Support IT training support over the phone, or through material creation by way of "cheat sheets" or simple notes
• Liaise with external 3rd parties to provide subcontracted services ie calling out engineers to faulty equipment.

The ideal candidate:

• The role would benefit from a foundation knowledge of ITIL v2 or v3 standards for Incident, Problem, and Service Request management.
• A patient and "customer first" manner is essential for this role
• Able to manage their time to provide successful outcomes per the department KPIs.
• A proactive and "can do" approach is key to the successful outcome for the department and this role.

If you are interested in this position, please contact Laurie on 029222 60797.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Location: DarlingtonSalary: Up to £26,000 per annumContract: PermanentHours: 37.5 hours per week

An exciting opportunity has arisen to join Redde Northgate's IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support to end users across the business.
Working out of our Darlington office, your main role will involve efficiently handling and documenting customer contacts from various channels, accurately capturing all essential details. Leveraging your technical expertise, you'll provide timely diagnoses and resolutions to ensure exceptional service delivery.
You will make personalised decisions and actions whilst maintaining a high standard of customer service throughout all interactions. Additionally, you will support with onsite desk support and ad hoc duties when required.
Following completion of probation, you also have the potential to be on a on-call rotation to address urgent IT issues outside of the core business hours including evenings, weekends and Bank Holidays.

What’s in it for you?
Salary- Up to £26,000 per annum per annum depending on experience.
Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension- 5% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
Professional Development - We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.
We're so excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

About you:

You have a customer focused approach, where the user experience is at the forefront of what you do.
You can demonstrate a passion for providing excellent customer service.
You’re able to take a logical approach to fault finding and problem resolution.
You have a “Can Do” attitude and are results driven.
You’re confident in engaging and challenging across all levels.
You have a keen eye for detail and are able to multitask effectively in a fast-paced environment.


About usRedde Northgate is the leading integrated mobility solutions platform providing services across the vehicle lifecycle through our broad mix of operating companies. We support our customers through a network and diversified fleet of over 125,000 owned and leased vehicles, together with over 600,000 managed vehicles. Today we are made up of 6,700 colleagues across 175 sites throughout the UK, Ireland, and Spain, and continue to grow. Our Group IT team are at the heart of our business and key to our success.

Be part of our futureIf you would love to join our team as a Service Desk Analyst, we encourage you to find out more. Apply today!

The Company
Join the IT team of one of the largest businesses in WA in a challenging and varied IT support role. The organisation is a tight-knit, people focused business where development is at the heart of everything they do.  Our client is located in the Northern Suburbs, 15 mins from the CBD with on-site parking available. We are seeking a dedicated IT Support Officer to become an integral part of their already high performing IT team. The role will offer opportunities to work closely with senior stakeholders across the business. The brand have an excellent reputation in WA and with their superb training and retention of staff, this is a rare opportunity for junior IT professionals in Perth. 

The Role
As an IT Support Officer, you will play a crucial role in providing technical assistance and support to their internal team

... Click here to view more detail / apply for Service Desk Analyst

Job Advert

The IT Service Desk Analyst (ITSDA) will play a crucial role in providing technical assistance and support to end-users, ensuring
smooth and efficient operation of their computer systems and applications. You will be responsible for diagnosing and resolving
hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more
complex problems when necessary whilst delivering exceptional customer service to our internal users. You will aim to provide
excellent customer service, solving technical challenges, and contributing to a collaborative IT team.




Key Responsibilities include:




* Technical Support - Provide first-line technical support to end-users via phone, email, or in-person. Diagnose and
troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise
manner.
* Incident Management - Log and track incidents in the service desk ticketing system. Prioritise and escalate incidents based on
urgency and impact. Ensure timely resolution of issues and adherence to service level agreements (SLAs).
* Customer Service - Deliver excellent customer service by actively listening to users and empathising with their concerns. Keep
end-users informed of incident progress, notifying them of impending changes or agreed outages. Provide user training and
support for various applications and technologies.
* Documentation - Create and maintain accurate and detailed documentation of common issues and their resolutions. Contribute to
the knowledge base and ensure it is kept updated to facilitate efficient problem resolution.
* Collaboration: - Collaborate with other IT teams and Service Providers to resolve complex technical issues. Escalate issues
to appropriate teams or specialists when necessary.
* Problem Management- Monitor and report on recurring issues to help identify root causes and prevent future incidents.
Contribute to the development of proactive solutions to common problems.




Qualification & Experience:




* Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL
foundation qualification would be a bonus.
* Previous experience in a service desk or technical support role is essential (2 year's experience or more is desirable).
* Proficient in troubleshooting Windows operating system, with familiarity with M365, Active Directory, and basic networking
concepts.
* Knowledge of remote desktop tools and IT Service Management tools would also be an advantage.
* Strong interpersonal and communication skills.
* Patience and the ability to remain calm under pressure.
* Analytical and problem-solving mindset.
* Willingness to learn and adapt to new technologies.

- Help to ensure the Service Desk attains and seeks to improve internally set and customer facing targets. - Monitor and action the IT Service Desk queue for the team, efficiently responding to queries within agreed Service Level Agreements. Customers/Users should be kept informed of progress. - Escalate customer issues and requests to Service Desk Supervisors. - Assess the impact and urgency of calls to enable appropriate prioritisation in line with Service Level Agreements - Champions a customer-focused approach and the delivery of high-quality products that respond to customers needs. - Participate in the review and resolution of major incidents where required - Assist in the maintenance of IT asset inventories as required. - Be able to work within other IT Service Desk teams as required by the needs of the service. - Prepared to undertake and complete tasks outside of their job description on an as-required basis in response to business demands. - Undertake other duties that are considered to be within the general scope of this post as required by the Service Desk Supervisor.

Join one of the UK’s leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression.

We are looking for an IT Service Desk Analyst to join our Birmingham office (B26):


- Contracted to 37.5 hours per week
- Monday to Friday – shifts between 07:00 - 17:30
- Hybrid working offered
- No bank holiday working required

Benefits:

- 25 days holiday plus your birthday day off after 1 years’ service
- Pension scheme & Life assurance
- Great online training academy
- Employee focused company with progression opportunities


As an IT Service Desk Analyst, you will be the 1st line support for the whole company, you will ensure a smooth running of IT systems throughout the business.

Working as part of the IT team, answering calls from colleagues to provide remote access support on a full spectrum of IT problems covering software, hardware, mobile devices, laptops, desktops, printers, and networks.

You will need to take ownership of calls, providing excellent customer service to colleagues and understand when to liaise with 3rd party providers to facilitate resolutions where external support is required to resolve the issue.


IT Service Desk Analyst - Experience & Attributes:

- Customer focused, ideally with experience of working on a 1st line service IT desk
- IT support experience on ERP (Enterprise resource planning) systems
- Solid understanding of Microsoft packages & Windows environment in a retail/warehouse setting
- Experience of providing support on Hardware - desktop, laptop, handheld, mobile and telephony.
- A flexible approach and an ability to work under pressure
- Embracing of change and new technologies
- Proactive approach and a natural flair for building relationships with customers


PLEASE APPLY ONLINE TODAY and a member of the team will be in touch

Suitable for: Technical support analyst, information technology specialist, system administrator, IT help desk, network administrator, desktop support, IT support

Our client believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, they will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK

Proud member of the Disability Confident employer scheme

About the role
We have an exciting opportunity for a Senior Service Desk Analyst to join our IT Support Team in Oldham on a full time 35 hour per week on a permanent basis. We currently operate a hybrid working pattern, you'll work 2 days per week at Bower House, and 3 days remotely.

The successful applicant will support the 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer exceptional support to the members of the Service Desk, resolving straightforward problems at first contact through feedback and training. You will also maintain performance reporting, focus on process improvements, and conduct Quality assurance.
In this dynamic role you'll also be required support the other members of the Service Desk, manage multiple job queues and third-party supplier calls, ensuring that specific types of incidents or requests are assigned to the appropriate individual, team, or manager. Responsible for updating of the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible.

What we're looking for
We're a customer-focused organisation so we know that how we do things is just as important as what we do. You'll not only be a skilled Service Desk Analyst, but you'll also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt. You'll also be able to demonstrate:

• Proven experience as a Service Desk Analyst or similar technical role.
• Excellent customer service skills.
• Proven ability to work methodically, define and obtain agreed procedures.
• Excellent prioritisation skills.
• Proven ability to provide accurate and clear responses to IT.
• Excellent knowledge of the Knowledge Management process.
• Able to maintain good supplier relationships.
• Excellent oral and written communications.
• Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Demonstrate the Guinness Behaviours.

Essential Qualifications:

• Educated to GCSE level or equivalent.

Interviews will take place: At Bower House, on Thursday 9th May & Friday 10th May 2024.

If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Title: Infrastructure Support Analyst

Organization: Central Provident Fund Board (CPF Board)

Location: Tower A, Novena Square, 238A Thomson Road, Singapore 307684

Working Hours:

• Monday to Friday: 9:00 AM to 6:00 PM (with a one-hour lunch break)
• Saturday (if applicable): 9:00 AM to 1:00 PM

Service Period Calculation:If the onshore IT Personnel’s Service Period starts on 17 March 2025 and ends on 28 July 2025, the number of completed months of service is: 17 March 2025 to 16 July 2025 = 4 completed months The period from 17 to 28 July 2025 is disregarded as it is not a completed month. If the onshore IT Personnel has completed 4 months of service, the pro-rated leave is: 4 completed months × 0.5 days of leave entitlement per completed month of service = 2 days

Responsibilities:

• Provide technical support and maintenance of IT infrastructure.
• Monitor system performance, troubleshoot, and resolve IT issues.
• Implement system upgrades and enhancements.

Requirements:

• At least 6 years of experience in IT support and infrastructure maintenance.
• Good communication, project management, strong analytical, and problem-solving skills.

As a Senior Support Analyst, you will be providing first and second level IT support, and position also includes site visits to Joondalup Call Centre, Auto Services and Member Centre sites, supporting all RAC internal customers associated with operating installed hardware and software according to agreed service levels.

What's in it for you?

Working in an environment that is embracing a continuous improvement culture
Be part of an organisation that focuses on Growth Mindset, providing you training and certification
Work in a company with the highest Microsoft Azure consumption in WA showing we are truly cloud focused
Being part of empowered, cross-functional agile delivery teams that works with the business to solve problems
Flexibility between working from the home or office with flexible hours for a better work life balance
Gain RAC Staff Benefits including free Roadside Assistance and 25% discount on your Insurances


About the role

Providing the business
... Click here to view more detail / apply for Senior Support Analyst

We're on the hunt for an Service Desk Analyst to join our squad and take our tech game to the next level. If you're passionate about delivering top-notch services, love collaborating with a dynamic team, and thrive on solving tech mysteries, this is your moment!
The Role:

Be the hero for our Service Desk team, tackling tech queries like a pro.
Make end-users' dreams come true by delivering lightning-fast solutions.
Take charge as the tech maestro for site offices - you're the star!
Spice up the interface between users, systems, and applications - tech magic at its finest.
Team up with Operations to bring in fresh ideas and process improvements.
Keep things spicy by updating docs and policies - no room for boredom!
Be the tech lifesaver with enough hardware stock for those 'Oops, it broke' moments.


... Click here to view more detail / apply for Service Desk Analyst

Summary: Systems Analysts provide first level of technology support to our colleagues across the organisation. You use technology tools to record diagnose and resolve the issues or transfer to support teams for further investigation/resolution. You address issues holistically and prioritise them according to the business impact. You exhibit excellent interpersonal skills to ensure customer satisfaction.

Job Responsibilities:

• Act as first point of contact for any desktop/access related technology issues reported via Service Desk (Service Desk role only)
• Act as first point of contact in 24/7 operations centre for responding to systems alerts generated via monitoring tools (Operations role only)
• Able to accurately capture all information required for investigation and diagnose technology issues
• Prioritise issues based on impact and urgency transfer or escalate where required
• Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA
• Collaborate with colleagues peers senior systems analysts and managers to resolve/escalate incidents/problems
• Identify similarities patterns of repetitive tickets and flag it to Senior Systems Analyst to get a solution/workaround
• Customer focused demonstrates empathy even when under pressure with clear and concise communications
• Keep up to date with technology and use this knowledge to improve resolution times
• Self-motivated team player & adaptable to new technology
• Possesses knowledge of relevant SLAs and their implications for support
• Identify recommend process improvements where relevant
• Seek to pass on knowledge to others and manage time efficiently