Total 565 product specialist job vacancies in George Town

We are looking for solution-minded Senior/ Product Engineer (Mechanical) to join our team located in Singapore.

Medulla Pro offers the world’s first real-time needle ultrasound-guided device that is accurate, easy to use, and safe. It drastically eliminates the traumatic incidents for the patients and cut down the procedural time significantly

The simple and practical device explores unique ultrasound deflection methodology for real-time, calibrated, accurate needle entry into the lumbar. It enhances the experience of the patient undergoing the procedure and improves the confidence of clinicians administering it.

Medulla Pro is developing the system in partnership with the National Healthcare Group (one of the major health care clusters in Singapore) and Trendlines Labs.

To know more about us at https://www.trendlines.com/company/medulla-pro/and https://www.trendlines.com/about/profile/

Roles & Responsibilities

· Contribute to the development of the product by optimizing product design, related accessories, and packaging

· Maintain product BOM to latest with revision traceability

· Lead in establishing design specification and development of clinically relevant test methodology that would meet the specifications

· Responsible for the production and assembly of prototypes, tooling and test equipment with suppliers and ensure timely deliverables.

· Liaise and manage subcontractors, planning, implementing, monitoring, and controlling product development processes

· Maintain AutoCAD models, drawings and other required documentation according to ISO 13485 requirements

· Work with external laboratory testing to ensure product meets required medical device standards

· Support in other project and skills related activities

Skills & Requirements

· Bachelor’s degree in mechanical/biomedical engineering, or related technical degree

· Experience in design using CAD software (Solidworks, ProE/Creo, Unigraphics) and technical drawings

· Product development experiences in medical products

· Minimum of 2 years experiences in a manufacturing environment (i.e: Product development/ production/manufacturing)

· Knowledge of in IQPQ, validation, validation processes for medical devices is an advantage

· Knowledge of regulatory processes will be an added advantage

· Knowledge in solving and troubleshoot technical problems. Uses creative and innovative approach in problem solving

· Familiar with plastic molding fabrication process, molding construction and process optimization

· Attention to details and is highly analytical

· Comfortable working independently or as a team and proactive

Please send your updated CV to hr_sgp@trendlines.com

About the Company

RushOwl develops an AI-driven Mobility-as-a-Service(MaaS) platform for public transportation and logistics players, but we are looking to create our own digitized transportation network as well!

We are on a mission to create a digitized transportation ecosystem where personalized transportation can be unlocked for the people, by the people within our RushOwl suite of products, ranging from direct B2C ride-sharing services to B2B Corporate Mobility Schemes. Our team spanning 3 countries (Singapore, Indonesia, and India) operates in an open, fast-paced environment where every team member is recognized for their skills and accomplishments, rather than their designations.

Job Description & Requirements

As an Associate Product Manager, you are passionate about the transportation industry and want to be a part of a leading movement to disrupt the ride-sharing economy in ASEAN. You have excellent analytical skills and are able to design and implement products in an agile and fast-paced environment. You’re obsessive about listening, understanding customer behavior, and finding new ways to improve user experience. As a result of your work at RushOwl, you are excited about the products that will be created based on your analysis and ideas.

Responsibilities

• Act as the liaison between the business and engineering teams, to develop and deliver the product roadmap.
• Identify and fill product gaps, generate new ideas that grow market share, and drive growth.
• Translate product enhancements and strategy into detailed requirements and prototypes. Validate these to ensure they are technically viable.
• Analyze data on user behavior to inform decision making on product features and UX.
• Work with the engineering team to test “growth hacks” – A/B test and iterate on ideas.
• Work on Quantifiable metrics that determine the success/failure of implemented ideas.
• Facilitate focus groups and customer research, to solicit feedback on company products and services.
• Manage product launches in partnership with the marketing team and ensure campaign activity is in line with product strategy and vice versa.

Requirements

• At least 3 years experience in product management
• Proven track record of developing and launching new tech products and managing the end to end technical product lifecycle
• Comfortable working with large data sets and presenting insights and recommendations
• Empathetic listener to users
• High sense of urgency
• Critical self-management skills

Required Skills

• Product management
• Project management
• Functional testing
• Software testing
• User acceptance testing
• Lean methodology

As a Service Specialist, providing exceptional service should be part of your core value and your driving mission is to ensure your customers will experience a memorable time with us!

To do so, you will also need to ensure all critical touch points are well prepared for you to execute your driving mission, and these are;

• Ensuring the restaurant floor is ready to welcome your guests
• All service stations are well-prepared to assist you in the delivery of your service acumen
• Receiving enquiries and ensuring customers' requirements are accounted for and assisting in making it happen
• Processing all cash/credit transactions at the end of guests' meals and ensuring everything is accounted for
• Provide service recovery as and when unforeseen situations occur causing your guest's experience to be affected
• You will also learn to create various beverages for your guests!
• Ensuring dining area is always clean and welcoming for your next round of guests

Payroll Specialist

12 months contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Role Purpose:

• Ensure accurate and timely submission of payroll, CPF and tax reporting’s as per local statutory guidelines.
• Provide human resource services in compensation & benefits, HR planning, HRIS, HR strategy as well as initiate & implement any global HR projects, guidelines and policies.

Main Responsibilities:

Payroll Management (80%)

• Manage and work closely with payroll vendor to ensure timely & accurate processing of monthly payroll, filing of statutory contributions &/or tax clearance as well as posting of general ledger within the stipulated deadlines.
• Maintain data accuracies and alignment between HRIS and Payroll Software.
• Liaise with internal & external auditors on headcount and payroll matters.
• Handle internal customers’ queries, disputes, appeals, feedback promptly in a professional manner.

Compensation and Benefits Management (10%)

• Review and improve the current process in providing solutions to support HRBPs and internal customers.
• Administer employee benefits including leave, medical records, insurance claims, flex-benefits program, employee relations and welfare matters.
• Complete salary and benefits surveys with statutory organizations &/or associations on quarterly basis.

HR Business Partnering (5%)

• Support Country HR Head and HRBPs in providing HR strategies/services and advice to business units that align with the organization’s strategy.
• Create feasible HR solutions, act as a problem-solver and internal business partner within HR dept.

Expatriate Management (5%)

• Review and improve the current process in providing solutions to support HRBPs in the long-term.
• Work with Global Mobility Team and manage the assignees’ remuneration package and contracts, ensuring their smooth transition into Singapore prior to the commencement of their assignments.
• Liaise with tax consultants on their tax matters throughout their assignment period.

Requirement:

• Diploma or Bachelor Degree in any fields
• Minimum 2 years of payroll management experience
• Excellent organizational and time management skills
• Resourceful and proactive
• Tactful and discretion, for dealing with confidential information
• Good written and spoken communication skills to all levels of stakeholders
• High attention to detail
• Excellent computer and administration skills (i.e. Email, Microsoft PowerPoint, Excel, Word).

Reg No : R22104540

EA License no: 94C3609

PRODUCT AREA

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

JOB DESCRIPTION

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

ADDITIONAL JOB DESCRIPTION

As a Product Solutions Engineer, you will balance business and partner needs with technical constraints, develop innovative, cutting edge solutions, and act as a partner and consultant to those you are working with. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. Product Solutions Engineers are focused on delivering excellent customer care and make sure things go smoothly for our customers across the globe when they need us most.

Qualifications

JOB RESPONSIBILITIES

• Analyze and resolve complex technical problems and roadblocks around data and tools access. Understand operational workflows, identify and define tool needs to enable operational scaling, and drive the development and deployment of these tools with Engineering.
• Work closely with Product Managers and Software Engineers to improve or develop new Google tools and products. Collaborate with Consumer and Engineering teams to write complex code, and implement tools to improve troubleshooting efficiency and the end user experience.
• Perform implementation reviews, advocate for new product features, and ensure the prompt and proper resolution of technical challenges.
• Guarantee the technical aspects of a partner’s integration by providing the necessary documentation and technical guidance.
• Manage stakeholder expectations and communicate with internal teams and external partners to provide technical and business feedback as well as deliver technical solutions.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 3 years of experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 3 years of experience coding with a general purpose programming language (i.e., Java, C/C++, Python).
• Experience with data analysis using SQL/MySQL, troubleshooting, working with and managing external partners or customers.

PREFERRED QUALIFICATIONS

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• 5 years of experience in an analytical role such as business intelligence, data analytics, or statistics.
• Experience with the Payments domain.

About the team

SeaTalk (https://seatalk.io/) is a business communication and collaboration platform that seamlessly integrates messaging, enterprise management, and an open platform. Our mission is to revolutionize office digitization and automation, elevating communication and operational efficiency while prioritizing data security.

In SeaTalk, we prioritize user-centric design principles to ensure a smooth and efficient communication and collaboration experience for our users. We are seeking talented UI/UX designers to join our team and contribute to the enhancement of our core features, facilitating seamless communication, collaboration, and management within the workplace. As part of a cross-functional team comprising designers, product managers, and engineers, you will have the opportunity to analyze user behaviors, identify opportunities for improvement, and implement innovative design solutions in a dynamic and collaborative environment.

Job Description

• Lead the end-to-end design process for SeaTalk, integrating messaging, enterprise management, and open platform functionalities, ensuring a seamless user experience.
• Lead, mentor and support junior designers within the SeaTalk Product & Design team, fostering a collaborative and innovative design culture.
• Collaborate closely with Product Managers to comprehend product requirements and business goals and translate them into intuitive and visually appealing user interfaces.
• Conduct comprehensive user research, utilizing both qualitative and quantitative methods, to identify user needs, pain points, and behaviors, and iterate on designs based on feedback for enhanced usability and satisfaction.
• Develop wireframes, prototypes, and UI designs adhering to SeaTalk's design principles and branding guidelines, ensuring consistency across all design elements.
• Maintain and refine design systems, patterns, and components to optimize the UI design process and ensure scalability and consistency throughout the platform.

Job Requirements

• Minimum of 5 years of professional experience in UX/UI design, with a robust portfolio showcasing proficiency in both disciplines. Prior experience with messaging products, SaaS solutions, enterprise management systems, or similar platforms is highly desirable.
• Bachelor’s Degree in Design, Human-Computer Interaction, Arts or a related field.
• Expertise in UX methodologies, including user research, usability testing, information architecture, and interaction design.
• Proficiency in UI design principles, using tools such as Figma, and familiarity with front-end development technologies like HTML, CSS, and JavaScript is advantageous.
• Stay abreast of the latest design trends, techniques, and technologies to ensure design excellence.
• Demonstrate strong logical and systematic thinking abilities, enabling the analysis of complex problems and the development of structured solutions.
• Possess exceptional problem-solving skills, and a fervent dedication to crafting user experiences that seamlessly align with both user needs and overarching business objectives.
• Team management experience is a plus.
• Proficiency in English (spoken and written) is required, and proficiency in Mandarin is required for the role as the successful candidate will be required to work closely with Engineering teams based in China.

On behalf of our client, we are looking for a Marketing Specialist.

The role will be responsible for supporting the business in the development, execution, and delivery of marketing campaigns across the portfolio to maximise acquisition and retention of users and clients. The focus of the role is to manage and execute marketing campaigns that meet and exceed ROI targets for the marketing plan, whilst delivering on client campaigns and attracting new clients across the portfolio.

The daily duties and responsibilities include:
• Identify market opportunities and advise the leadership team on all marketing strategies and campaigns to reach target markets, expand company brand and promote services to new customers
• Showcase your creative side to produce and design all marketing collateral, including digital, video and print content, to be used across companywide communication
• Manage all social media platforms including, Instagram, Facebook, LinkedIn & YouTube, ensure all content is scheduled, brand-appropriate and aligns with company content pillars guidelines & objectives
• Conduct all research and analysis of data in relation to consumer patterns and preferences.
• Predict and develop collateral for current and future trends across all social media platforms and implement all appropriate findings
• Oversee the company website & blog, create and manage SEO initiatives and evaluate the effectiveness of existing strategies to provide recommendations for improvements
• Keep ahead of search engine algorithm updates and integrated marketing trends, perform competitor analysis and collate findings into actionable recommendations
• Take ownership of creating interesting and brand-appropriate copy across social media, email communications, client-related content, marketing & blog content

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• 2 to 4 years of related experience
• Hands on experience in designing, building, launching and evaluating marketing plans, campaigns and programs
• Experience in digital marketing techniques and the optimisation of digital content across channels
• Excellent verbal and written communication
• Knowledgeable on Microsoft CRM
• Strong attention to detail when working with data
• Effectively manage events to be on time and budget
• Knowledge of marketing technology trends.
• Advanced computing skills including Microsoft Office applications, databases
• Passionate with a creative and pragmatic outcomes-driven approach
• Excellent stakeholder engagement skills
• Able to multi-task and work under tight deadlines

Salary - Salary being offered is commensurate with qualifications and experience and is between $80,000 - $100,000

Full time role

APPLY HERE: https://hire.expedo.co/public/69b514fc-0b49-4663-8e38-be0777f9b67a/6d5e2ffd-e829-4562-a33f-515a9e3d9b1d

Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel

Key Responsibilities & Tasks

• Generate demand and accelerate pipeline through effective planning and execution of marketing activities, programs and campaigns including the relevant use of account-based marketing data-driven marketing, inside marketing, digital marketing, events, and more. Enable sales by providing highest impact of all push and pull marketing channels. Look beyond return on investment of own activities and work across the entire marketing organization to assure optimal return on marketing investment for SAP.
• Strategy Execution - Understand how to translate business strategy and objectives into effective marketing execution tactics. Be fully trained to ensure brand, quality, consistency, and compliance and promote these aspects within all related demand generation and nurturing activities. Develop a sense of how to build a balanced set of marketing activities across all pipeline stages including acceleration and close activities as required.
• Demand Management - Understand the goals, objectives and processes involved in successful demand management. Facilitate collaboration with key sales and business stakeholders to increase impact of marketing. Seek to improve lead quality, secure higher conversion rates, and optimize related campaign processes for improved future execution.
• Data and Performance Management - Focus on execution and speed to market to independently document campaign execution and lead management activities in the system of record, including data segmentation tools, CRM, reports, dashboards and scorecards.
• Market Research/Analysis - In preparation for successful tactic execution, understand the market, competitive landscape and target audience, how to segment and adapt messages, and to optimize campaign tactics.
• Agency Management - In compliance with SAP procurement policies, identify, engage, and contract suitable (internal/external) agencies to manage respective projects, including related budget and cost.
• Field Enablement - In consistent alignment with sales and business stakeholders, understand the role of stakeholder management in the development of effective marketing tactics and assets. Brief and align with internal stakeholders in order to optimize leverage and impact of planned marketing activities.
• Customer Service and Relationship Management - In line with the marketing vision, maintain a high level of customer focus in order to create a valuable end-to-end customer experience throughout the entirety of marketing lifecycle. This includes a good understanding of how to service inquiries, resolve problems, respond to direct customer requests (especially in local markets or for events), and more.
• Channel & Ecosystem - Understand the importance of different routes to market in order to leverage channels and ecosystem to optimize impact and reach of respective marketing tactics. Consider how to expand the reach of campaigns as well as respective budget optimization through other revenues.

Experience & Language Requirements

• Minimum 5-8 years of marketing experience, with minimum 3-5 years in marketing execution > Working in a multi-national company preferred > Experience in/with sales > Experience in B2B or B2C marketing > Experience in the Tech industry is a bonus > Project management (small to medium-scaled projects) > Working in a team environment Education
• Bachelor's degree or equivalent required
• Fluent in English

DUTIES & RESPONSIBILITIES

• Develop new marketing initiatives such as social media, website content management, events, or crossover collaborations to strengthen engagement with target audience.
• Consult market research to assess current trends and brand awareness.
• Help organize and implement market research to produce relevant marketing information.
• Network with suppliers, partner organizations, large contractors, and other professionals.
• Help produce reports, company brochures and related marketing materials and literature.
• Monitor corporate branding applications across the projects’ marketing materials to deliver quality corporate brand image consistently.
• Oversee all marketing activities, take metrics, and write performance reports.
• Monitor market trends, analysis consumer markets activities to identify opportunities.
• Liaise with internal and external teams to ensure that tasks are completed, and programmes are delivered on time. Willing to collaborate with internal teams to optimize the overall event performance.
• Develops the events calendar, defining campaigns, setting marketing mix guidelines, and working with teams to cascade and execute those campaigns.
• Establishes market opportunities consisting of membership and sponsorships with companies, key organizations, grand opening campaigns, and other transaction driving initiatives.
• Manage event P&L to ensure all revenue and costs are maintained to budget.
• Develop event content curation with the team to enable attendee experience and engagement.
• Detail-oriented, independent, with excellent business acumen.
• Good negotiation skills and the ability to develop strong working relationships.
• Database Management.
• Should the need arise, willing to travel overseas for project assignments.

Comply with HSE requirements:

• Environmental Aspects & Impacts Assessment.
• OHS Hazardous & Risk Assessment.
• Follow HSE Regulations.

REQUIREMENTS

• Bachelor’s Degree in Marketing, Communications, Public Relations, or equivalent.
• Previous working experience in a similar position for 3-5 years.
• Fresh graduates are welcomed to apply.
• Familiar with Social Media Practices and paid ads.
• Good knowledge of Photoshop, Illustrator and InDesign is advantageous.
• Good knowledge of Email Marketing and data analysis.
• In-depth knowledge of market research data, data analysis and statistics.
• Hands on experience with marketing software and tools.
• Able to work independently with minimum supervision.
• Outstanding communication, presentation, and leadership skills.
• Excellent organisational and time management skills.
• Analytical data driven problem solving.

Responsibilities:

• Accountable for coaching, mentoring, and role modeling to achieve the highest quality patient care in a safe, cost effective and customer focused environment.
• Participate in medical student, and resident precepting and education.
• Practice with a multi-disciplinary approach alongside general practitioners to optimize patient experiences and outcomes.
• Provide ongoing effective supervision to unit employees and monitors case management activities.
• Daily review of new admissions, resident's report, resident journal club, core curriculum conferences, academic rounds.
• Clinical responsibilities will include managing a panel of patients in primary care.
• Review labs, ancillary tests, studies, and consultations from specialists and follow up.
• Performing ultrasound, echocardiogram, endoscopy, CT-scan

Qualifications:

• Medical Degree and certification or specialty to practice internal medicine and relevant training and experience.
• Demonstrated leadership and attention to detail.
• Sound critical thinking and problem solving skills.
• Is willing to collaborate with others and confidently diagnose and provide risk assessment for patients and clients.
• Experience working with measures including intubation, defibrillation, and cardiopulmonary resuscitation.
• Can assist in settings such as a hospital ICU.

Customer Service Specialist

12-month contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Main Responsibilities:

• Proactively resolve order issues with customers and internal stakeholders to fulfil customers’ delivery requirements.
• Process customer purchase orders in accordance with established KPI and to meet sales terms & conditions.
• Ensure products included in quotations are legal for sale to customers.
• Ensure all orders fulfil regulatory requirements and documentations before processing and releasing for deliveries.
• Ensure sale prices are in accordance with our pricelist or businesses’ agreed prices.
• Liaise with customers regarding enquiries on their orders.
• Proactively reach out to customers on open orders which are due and push for deliveries.
• Proactively update customers on orders & delivery status.
• Liaise closely with Cash-On-Delivery customers for payments before processing orders.
• Work closely with other departments to resolve issues and drive efficiency
• Involve in projects involving departmental processes

Requirement:

• At least diploma qualification/Bachelor degree’s in any field
• Minimum 1 years of experience in order management and customer service
• Experience in SAP system
• Proficient in MS suites such as MS Excel
• Good communication skills
• Highly-organized

Reg no: R22104540

EA license no: 94C3609

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

You'll be part of the NI FN ANO CE team, which is part of NI FN RBC APAC. We work in a diversified environment and serve Nokia customers in Thailand, Korea and Vietnam.

Job Responsibilities / Functions:

• Build up knowledge in FN products (GPON, XGSPON, AMS, Lightspan, Altiplano, 4G/5G FWA CPE, Wifi Beacons, etc)

• Smooth execution of new product introduction, customer acceptance testing, network integration, upgrade/retrofit and field trial/demos

• Lead, plan and organize technical activities involving internal and external stakeholders when assigned as TPM of project

• Work with the relevant internal and external stakeholders to resolve product defects and new feature requirements

• Prepare and deliver project progress reports, customized documents (MOP)/presentations for technical activities and clarifications of critical issues.

• Complete the project closure and / or handover as required.

Qualifications:

• At least 5 years experience working for a telecom provider or telecom System Integrator

• Minimum Bachelor's degree in Telecommunication/Computer Science/Technology/Network Engineering or equivalent education

• Good knowledge in xPON techonlogies, IP routing, Linux System Management

• Proven ability to work independently, deploying, testing and troubleshooting systems

• Familiarity with networking test tools (Spirent Test Center, IPerf, Wireshark, etc)

• Good to have knowledge in OSS/BSS integration, SNMP, SDAN, Netconf/Yang, Cloud Computing and 5G

• Able to learn new technology quickly and always able to adapt to changes

• Good in sharing knowledge and support others with strong expertise and technical insight

• Experienced in handling customer requirements and identifying possible solutions

• Strong interpersonal, presentation, troubleshooting and leadership skills

• Excellent verbal and written communication skills

Job Description

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Systems Integration (SIN) contains the integration and customization of Nokia solutions and 3rd party platforms to meet customer requirements. Contains processing of use case and feature requirements into conceptual models, operational scenarios, technical requirements, and functional description. Covers customer specific solution and software design, development, implementation, unit testing and verification of hardware, platform, software, and systems including maintenance support.

Responsibilities

• Expertise in GPON and Nokia FN product like Nokia 7360

• Should possess good experience in AMS and associated plug like VAPs SDC/IDM/APC and OAD

• Exposure to Nokia Altiplano access controller

• Experience in handling migration exposure to third part migration.

* Verify interoperability with network elements.

• Works according to implementation plan.

• Executes pre-defined integration tasks, configuration tasks and test cases.

• Understands customer requirements.

• Supports troubleshooting activities.

• Performs tasks with a moderate level of guidance and within guidelines and policies

• Analyses information and possible solutions, makes independent judgments, decisions and recommendations and solves a range of straightforward problems through knowledge and professional experience.

Qualifications

Impact

Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others.

Scope & Contribution

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments. Makes decisions that affect own work.

Innovation

Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments.

Communication

Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.

Knowledge & Experience

Specialised or broader knowledge of theory and principles within a professional discipline. Typically, 4 to 6 years directly related experience and a graduate equivalent degree(BE).

We work with:

• Operating systems: Linux

• Methodologies: CI/CD

• Next generation technologies

Your skills and experience

• GPON Domain Knowledge

• Kubernetes and Docker

• Exposure to cloud

• Knowledge of NOKIA FN products such as SDAN, AMS, Nokia 7360

•problem solving and analytical skills

• team-player attitude

• good spoken and written English

The plant in Singapore (located in Jurong Island) is new and combines monomer and polymer productions. It is the result of exceptional investments and aims to support strong demand from the customers in Asia.

We are inviting passionate individuals to COME and JOIN us. Be part of our team, ARKEMA! We are seeking a self-driven team player with excellent communication skills and able to work independently with minimum supervision, equipped with excellent data collecion and analysis skills and attentive to details.

OBJECTIVES

• Comply with company quality assurance standards,
• Coordinates external and Internal Non conformance System,
• Document and track quality issues to identify trends and areas for improvement,
• Upkeep Lab Quality KPI including monthly reports,
• Creates a comprehensive monthly, quarterly and yearly overview of non-conformances; determining trends and insights.

MAIN JOB RESPONSIBILITIES

QUALITY (50%)

• Support implementation of quality assurance procedures and policies,
• Mange document system for QA&QC,
• Manage quality master data in SAP and release of products,
• Manage Laboratory Information Management system (LIMS),
• Provide training and support to employees on quality procedures and standards,
• Collaborate with cross-functional teams of the plant to identify quality improvement opportunities and ensure timely resolution of issues,
• Conduct internal audit to assess compliance with quality standards and regulatory requirements,
• Ensure readiness for Quality audit (internal and external),
• Continuously improve the effectiveness of the quality management system.

PRODUCT SUPPORT (30%)

• Provides the voice of the customer (VOC) as needed to ensure customer satisfaction and is the site quality contact for customer quality representative,
• Manage quality customer requests,
• Leads and/or participates in customer audits (including corrective & preventive action plan follow up),
• As a support to Sales and BD teams, leads complaints investigation based on complaint severity & customer requirements, up to and including containment processes and corrective and preventive actions (CAPA). The goal being to provide a timely, effective, response to the customer, utilizing various root cause analysis methodology (8D,5 Why etc.),
• Coordinate main MOC with customers: Packaging changes, RM changes, new assets homologation plan set up (internal / external) and execution follow up,
• Leads establishment & maintain of Customer Specifications ensuring plant capabilities are taken into consideration,
• Leads or provide support Io ensure product certification as needed,
• Assist Process team and Production team to master product quality, to homologate new raw material and new packaging,
• Maintain Raw Material Specifications,
• Hold responsibility & manage product orientation and/ or derogation.

HEALTH, SAFETY AND ENVIRONMENT (10%)

• Attend, participate and contribute to HSE programs and initiatives (zero target LTI, waste management, etc.
• Be an example and comply to HSE policies at any time.
• Carry out laboratory safety audits and ensure compliance. Conduct risk assessments Enforce waste management.

OTHERS (10%)

• Assist the Lab & QA Manager in his/ her absence.
• Other duties as assigned.

Education:

• Degree in Chemistry or equivalent, with minumum of 5 years of relevant experience.

Knowledge:

• Organic Chemistry, Polymers or equivalent, Quality Management, ISO 9001

Required Skills:

• Microsoft Office aplications
• SAP
• SPC
• LIMS will be an advantage