Total 9,216 Senior Executive level Customer Service job vacancies

Please refer to the attached job description and person specification for full details of responsibilities. To undertake holistic assessment (including those with complex presentations and multi pathologies) making use of specialist clinical reasoning skills. To promote independence and wherever possible to avoid hospital admission and reduce inpatient length of stay to ensure those patients receive the appropriate care in the most appropriate setting. To actively manage positive relationships with other agencies across the Cambridgeshire and Peterborough Integrated care System involved in the patients pathway. To provide specialist advice to all members of the multi-disciplinary team, service users and appropriate others, of changes involving current care plans, patients progress and other relevant matters that pertain to the care of the patient. To support with day to day planning and delivery of a high quality care. Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving license* and have use of a car. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria. *DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website

Please refer to Job Description and Person Specification for full details of responsibilities Implement evidence-based practice in the provision of treatment and care to clients. Be accountable for own personal clinical caseload using resources as appropriate. Select appropriate assessment tools for assessing specific client needs and risks. Demonstrate sound clinical decision-making skills that are in the interests of the client. Provide skilled clinical supervision to others. Apply health enhancing skills in a wider group/community setting. Apply self awareness to reflections on their nursing practice

Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria. Please refer to the attached job description and person specification for full details of responsibilities To be professionally and legally accountable for all aspects for your own and delegated work To work within codes of practice and professional guidelines To undertake holistic assessment (including those with complex presentations and multi pathologies) making use of specialist clinical reasoning skills To use evidence-based practice, to ensure clinical care is effective and appropriate To promote independence and wherever possible to avoid hospital admission and reduce inpatient length of stay to ensure those patients receive the appropriate care in the most appropriate setting Organise and manage own time, delegating work appropriately Conduct risk assessments and health and safety assessments and including immediately reporting any changes/newly identified risks To demonstrate the importance of gaining patient and carer consent in all interventions To effectively communicate verbally with patients, carers and colleagues using tact and persuasive skills. This may involve using skills where patients have difficulties in communication eg hearing loss, diminished sight, depression, speech problems, cognitive impairment, behavioural problems and pain Actively involved in the development of the service/organisational aims and objectives of the Teams and the new model of care To work effectively within the team structure and liaise appropriately with members of the MDT and other agencies by attending MDT meetings, case reviews To ensure that accurate and timely written records are kept which comply with the Trust policy and HCPC guidance, reporting on any issues as appropriate To provide specialist advice to all members of the multi-disciplinary team, service users and appropriate others, of changes involving current care plans, patients progress and other relevant matters that pertain to the care of the patient To support with day to day planning and delivery of a high quality care Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides integrated community and mental health, learning disability and social care services of the highest standard due to our continued commitment to quality and service improvement. We aim to support people of all ages to achieve the very best they can for their health and well being. To ensure that we achieve this goal we look to recruit candidates of a high calibre that share our passion for delivering excellent service user care, research and education Benefits of working for CPFT include: Annual leave allowance 27 days plus bank holidays (this may increase depending on NHS service) Pension scheme Flexible job share opportunities Salary sacrifice schemes Staff discount schemes Professional development via the CPFT Academy which provides in-house training programmes Free on-site parking Stress awareness training Mindfulness training Counselling service Occupational health support *DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website

For full details of the responsibilities and duties of this role please see the attached job description.

Whilst this role is being advertised as a permanent position, there is an expectation that the successful applicant must complete all elements of the apprenticeship. Initially, the successful applicant will be placed on a fixed term apprenticeship contract for the duration of the programme. Upon completion of the apprenticeship and providing all additional milestones are met, the successful applicant will be issued a permanent contract. - Provide high quality clinical /nursing care to patients as identified by senior staff- Maintain accurate records of the patients care in line with Trust, professional and departmental guidelines.- Report any abnormal findings directly to registered nursing staff / medical staff- Communicate clearly with patients, carers, relatives and all members of the multidisciplinary team- Communication with patients including discussion on patient comfort and safety and recording of communications on Wirral Millennium The Emergency Department is proactively developing its nursing workforce to provide excellent and visionary healthcare for their patients. You will have a proven track record of achieving high standards of care and also of continuing professional development. The delivery of safe and effective care is at the forefront of our goals and objectives. The Emergency Department currently sees 96,000 new patients every year which includes adults and children. There is a strong managerial and clinical leadership team which provides 7 day support to the core body of staff. Please see attached Job Description for further information about the Apprentice Senior Clinical Support Worker position available at WUTH.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The band 6 senior staff nurse role comes with added responsibility of supporting ant teaching junior staff. Also you will be expected to support the senior team to ensure the safe and effective running of the critical care unit. Please refer to full job description available for further information.

In this role you will work within the care group triumvirate team to deliver the effective integrated clinical, operational and financial performance of the division. You will provide strong compassionate leadership, ensuring that there are appropriate systems and processes in place to deliver objectives and drive forward the service to improve patients and nursing teams experiences. As an experienced leader, you will bring innovation, compassion and expertise, you will join a fast-paced and hugely supportive team working within a highly rewarding environment. This role will support quality, safety, and patient experience across the care group and division; contributing to the Quality Improvement plan as well as the Corporate Nursing Agenda and having a portfolio that reflects this, as delegated by the Divisional Director of Nursing. For further information please contact: Gina Stanley, Divisional Director of Nursing for Medicine and Urgent Care's PA: Danielle Skinner - Danielle.Skinner@porthosp.nhs.uk The full Job Description can be accessed here:

Please see attached the job description and person specification for more information about this role.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Job Description

What is the role?

To ensure the wellbeing of residents/tenants by supervising, maintaining and developing the standards of care and practice of Social Care Workers and to participate in direct care activities. This will include providing extended personal care.

The post holder will also be required to assist the Unit Team Leader in the development of innovative and integrative services for residents.

Please click on the option to download additional information on this vacancy to access the Job Description.

Extra Information:

The Grade of these posts are Grade 2 / Level 7; the hourly rate is from £16.61 to £18.03 and the annual salary is from £32,045 - £34,785.

The work pattern for this post will be: Week 1 - 4 days , Week 2 - 5 days inclusive of weekend week 3 - 4 days week 4 - 5 days inclusive of weekend.

This post is considered to be Regulated Work with protected children and adults as specified in the Protection of Vulnerable Groups (Scotland) (PVG) Act 2007. Accordingly the preferred candidate will be required to become a member of the PVG Scheme, or undergo a PVG Scheme Update if already a Scheme Member, prior to any formal offer of employment being made. If you wish for further information on the PVG Scheme you can visit the Disclosure Scotland website at www.disclosurescotland.co.uk

Please note you may be required to meet PVG costs.

Please note the successful candidate would require to either hold SSSC registration or be registered within 6 months of taking up the post.

Closing date for applications is 12 May 2024.

Proud member of the Disability Confident employer scheme

About the role
We have an exciting opportunity for a Senior Service Desk Analyst to join our IT Support Team in Oldham on a full time 35 hour per week on a permanent basis. We currently operate a hybrid working pattern, you'll work 2 days per week at Bower House, and 3 days remotely.

The successful applicant will support the 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer exceptional support to the members of the Service Desk, resolving straightforward problems at first contact through feedback and training. You will also maintain performance reporting, focus on process improvements, and conduct Quality assurance.
In this dynamic role you'll also be required support the other members of the Service Desk, manage multiple job queues and third-party supplier calls, ensuring that specific types of incidents or requests are assigned to the appropriate individual, team, or manager. Responsible for updating of the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible.

What we're looking for
We're a customer-focused organisation so we know that how we do things is just as important as what we do. You'll not only be a skilled Service Desk Analyst, but you'll also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt. You'll also be able to demonstrate:

• Proven experience as a Service Desk Analyst or similar technical role.
• Excellent customer service skills.
• Proven ability to work methodically, define and obtain agreed procedures.
• Excellent prioritisation skills.
• Proven ability to provide accurate and clear responses to IT.
• Excellent knowledge of the Knowledge Management process.
• Able to maintain good supplier relationships.
• Excellent oral and written communications.
• Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Demonstrate the Guinness Behaviours.

Essential Qualifications:

• Educated to GCSE level or equivalent.

Interviews will take place: At Bower House, on Thursday 9th May & Friday 10th May 2024.

If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Title: Senior Support Worker - Children's Residential

Location: Duston, Northampton

Salary: Up to £34,320 per annum (including additional payment for sleep in's)

Hours: Working 1 day on shift 8am-11pm (plus sleep in at service) with 2 days off to follow on a rolling pattern. (Approx 40 hours per week)

About our client

We are pleased to be working with a family-run business specialising in children's residential homes, with a focus on providing safe and supportive environments for young people aged between 8-18 years. With a values-based approach, the company's ethos revolves around creating a fun, casual, and safe atmosphere for both residents and staff. Currently operating 8 homes across the midlands, with all facilities are rated 'Good' by Ofsted, reflecting the company's commitment to high standards of care.

What's expected of me as Senior Support worker?

We are seeking a compassionate and dedicated Senior Support Worker to join our client's team at a children's residential home. As a Senior Support Worker, you will play a crucial role in providing direct care and support to their young people, as well as assisting in the supervision and coordination of support staff to ensure the well-being and safety of our residents.

What are the key responsibilities as a Senior Support Worker?

Direct Care: Provide high-quality care and support to children and young people residing in the home, including assistance with daily living tasks, emotional support, and recreational activities, in accordance with individual care plans and best practice guidelines.

Supervision and Guidance: To work with the manger In the induction and to support and mentor support workers in their roles, providing guidance, direction, and feedback to ensure the delivery of effective and person-centred care to residents.

Care Planning: Contribute to the development, implementation, and review of individual care plans for residents, working collaboratively with multidisciplinary teams, families, and external professionals to ensure the holistic well-being and development of each child or young person.

Behaviour Management: Utilize positive behaviour management techniques and de-escalation strategies to support residents in managing challenging behaviours, promoting a safe and supportive living environment for all.

Record Keeping: Maintain accurate and up-to-date records of resident activities, progress, incidents, and interventions, ensuring compliance with regulatory requirements and organizational policies.

Communication: Foster open and effective communication with residents, colleagues, families, and external stakeholders, advocating for the needs and preferences of residents and promoting a culture of respect, empathy, and collaboration within the home.

Risk Assessment: Identify potential risks within the residential environment and implement appropriate measures to mitigate risks and ensure the safety and security of residents and staff.

Training and Development: Participate in training and development opportunities to enhance knowledge and skills in areas such as child development, trauma-informed care, safeguarding, and relevant legislation.

What are the minimum requirements as a Senior Support Worker?

• NVQ Level 3: Caring for Children and Young People
• Good Standard of written & spoken English that is sufficient enough to write records and reports.
• Experience of working with young people, ahead approx. 12-17 who have challenging behaviours
• Experienced of shift leading and supervising care staff
• Completing LAC reports and attending external meetings

How do I apply for this Support Worker Vacancy?

If you're interested in being considered for this position, please click the APPLY button.

For more information, please contact Sian Webb on sian.webb@search.co.uk / 07909400791

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Senior Support Worker - Children's Residential

Location: Duston, Northampton

Salary: Up to £34,320 per annum (including additional payment for sleep in's)

Hours: Working 1 day on shift 8am-11pm (plus sleep in at service) with 2 days off to follow on a rolling pattern. (Approx 40 hours per week)

About our client

We are pleased to be working with a family-run business specialising in children's residential homes, with a focus on providing safe and supportive environments for young people aged between 8-18 years. With a values-based approach, the company's ethos revolves around creating a fun, casual, and safe atmosphere for both residents and staff. Currently operating 8 homes across the midlands, with all facilities are rated 'Good' by Ofsted, reflecting the company's commitment to high standards of care.

What's expected of me as Senior Support worker?

We are seeking a compassionate and dedicated Senior Support Worker to join our client's team at a children's residential home. As a Senior Support Worker, you will play a crucial role in providing direct care and support to their young people, as well as assisting in the supervision and coordination of support staff to ensure the well-being and safety of our residents.

What are the key responsibilities as a Senior Support Worker?

Direct Care: Provide high-quality care and support to children and young people residing in the home, including assistance with daily living tasks, emotional support, and recreational activities, in accordance with individual care plans and best practice guidelines.

Supervision and Guidance: To work with the manger In the induction and to support and mentor support workers in their roles, providing guidance, direction, and feedback to ensure the delivery of effective and person-centred care to residents.

Care Planning: Contribute to the development, implementation, and review of individual care plans for residents, working collaboratively with multidisciplinary teams, families, and external professionals to ensure the holistic well-being and development of each child or young person.

Behaviour Management: Utilize positive behaviour management techniques and de-escalation strategies to support residents in managing challenging behaviours, promoting a safe and supportive living environment for all.

Record Keeping: Maintain accurate and up-to-date records of resident activities, progress, incidents, and interventions, ensuring compliance with regulatory requirements and organizational policies.

Communication: Foster open and effective communication with residents, colleagues, families, and external stakeholders, advocating for the needs and preferences of residents and promoting a culture of respect, empathy, and collaboration within the home.

Risk Assessment: Identify potential risks within the residential environment and implement appropriate measures to mitigate risks and ensure the safety and security of residents and staff.

Training and Development: Participate in training and development opportunities to enhance knowledge and skills in areas such as child development, trauma-informed care, safeguarding, and relevant legislation.

What are the minimum requirements as a Senior Support Worker?

• NVQ Level 3: Caring for Children and Young People
• Good Standard of written & spoken English that is sufficient enough to write records and reports.
• Experience of working with young people, ahead approx. 12-17 who have challenging behaviours
• Experienced of shift leading and supervising care staff
• Completing LAC reports and attending external meetings

How do I apply for this Support Worker Vacancy?

If you're interested in being considered for this position, please click the APPLY button.

For more information, please contact Sian Webb on sian.webb@search.co.uk / 07909400791

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Title: Senior Support Worker - Children's Residential

Location: Derby, DE73

Salary: Up to £34,320 per annum (including additional payment for sleep in's)

Hours: Working 1 day on shift 8am-11pm (plus sleep in at service) with 2 days off to follow on a rolling pattern. (Approx 40 hours per week)

About our client

We are pleased to be working with a family-run business specialising in children's residential homes, with a focus on providing safe and supportive environments for young people aged between 8-18 years. With a values-based approach, the company's ethos revolves around creating a fun, casual, and safe atmosphere for both residents and staff. Currently operating 8 homes across the midlands, with all facilities are rated 'Good' by Ofsted, reflecting the company's commitment to high standards of care.

What's expected of me as Senior Support worker?

We are seeking a compassionate and dedicated Senior Support Worker to join our client's team at a children's residential home. As a Senior Support Worker, you will play a crucial role in providing direct care and support to their young people, as well as assisting in the supervision and coordination of support staff to ensure the well-being and safety of our residents.

What are the key responsibilities as a Senior Support Worker?

Direct Care: Provide high-quality care and support to children and young people residing in the home, including assistance with daily living tasks, emotional support, and recreational activities, in accordance with individual care plans and best practice guidelines.

Supervision and Guidance: To work with the manger In the induction and to support and mentor support workers in their roles, providing guidance, direction, and feedback to ensure the delivery of effective and person-centred care to residents.

Care Planning: Contribute to the development, implementation, and review of individual care plans for residents, working collaboratively with multidisciplinary teams, families, and external professionals to ensure the holistic well-being and development of each child or young person.

Behaviour Management: Utilize positive behaviour management techniques and de-escalation strategies to support residents in managing challenging behaviours, promoting a safe and supportive living environment for all.

Record Keeping: Maintain accurate and up-to-date records of resident activities, progress, incidents, and interventions, ensuring compliance with regulatory requirements and organizational policies.

Communication: Foster open and effective communication with residents, colleagues, families, and external stakeholders, advocating for the needs and preferences of residents and promoting a culture of respect, empathy, and collaboration within the home.

Risk Assessment: Identify potential risks within the residential environment and implement appropriate measures to mitigate risks and ensure the safety and security of residents and staff.

Training and Development: Participate in training and development opportunities to enhance knowledge and skills in areas such as child development, trauma-informed care, safeguarding, and relevant legislation.

What are the minimum requirements as a Senior Support Worker?

• NVQ Level 3: Caring for Children and Young People
• Good Standard of written & spoken English that is sufficient enough to write records and reports.
• Experience of working with young people, ahead approx. 12-17 who have challenging behaviours
• Experienced of shift leading and supervising care staff
• Completing LAC reports and attending external meetings

How do I apply for this Support Worker Vacancy?

If you're interested in being considered for this position, please click the APPLY button.

For more information, please contact Sian Webb on sian.webb@search.co.uk / 07909400791

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.