Total 9,066 Manager level Customer Service job vacancies

About the Company Davidson Technology are currently partnering with Federal Government organisation working on digital health services and systems, with a focus on engagement, innovation, clinical quality, and safety. We are seeking a EL1 Manager, Enterprise Operations Centre for a for a 12-month contact with the option of a 12-month extension. This role is based in the Brisbane CBD with hybrid working arrangements. You must be an Australian Citizen to apply for this position. About the Role In your new role, will play a key role in supporting the implementation of the end-to-end monitoring solution and integrating the solution into the Enterprise Operations Centre.

Establishment and management of Enterprise Operations Centre practice as per ITIL and SIAM.
Responsible for Event management practice. Ensure that Alerts and Threshold limits are appropriate and trigger escalation to incidents.
Manager and report on Service Level Agreements (SLAs) with
... Click here to view more detail / apply for Manager, Enterprise Operations Centre

• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures

 

• Disseminate all information by the Management to team members

 

• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively

 

• Conduct all criminal investigations, put up accompanying investigation papers and reports cases which occur within the Hotel

 

• Conduct surveillance on hotel staff to ensure that they abide by the House Rules; Keep tag on movements of staff who are classified as suspects under investigations

 

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions

 

• Develop lead sources through prospecting, referrals, trace files, and cold calls

 

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance

 

• Conduct site inspections with prospective and existing clients

 

• Develop and implement new sales strategies, tactics and action plans for account base

 

• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients

 

• Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):

• Electrical, internet, telecom, audio-visual and exhibit requirements
• Obtain guarantees of food and beverage events from Banquets and kitchen
• Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities

 

• Maintain and update current account information records

 

• Ensure rooming list is received 30 days prior to arrival with updated billing instructions

 

• Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department 

 

• Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner

 

• Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly

 

• Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details

 

• Negotiate food prices, place required daily food orders and ensure prompt delivery

 

• Generate purchase orders on approval requisitions and obtain necessary authorization

 

• Obtain competitive price quotations and confirm purchase availabilities

 

• Provide the Financial Controller with a monthly summary of purchasing reports

 

• Coordinate regular inventories with storeroom personnel and department heads

 

• Coordinate capital project purchases with corporate purchasing and outside contractors

 

• Cultivate the sound supplier relationships

 

• Conduct regular quality control audits to ensure staff are performing their duties according to standard guidelines

 

• Conduct food supplier premise checks with the Chef before registering the supplier as a vendor to ensure supplier compliance with Hazard Analysis Critical Control Point (HACCP) standards

 

• Conduct surprise audit of receiving and storage areas from time to time to ensure that Hazard Analysis Critical Control Point (HACCP) standards are adhered to

• Taking responsibility for the planning and execution of financial duties and projects of a company.
• Preparing financial statements, reports, and forecasts for the business to ensure financial stability.
• Drafting budgets, income statements, balance sheets, tax returns, and reports required by regulatory authorities.
• Managing the risks involved in the financial activities of the business.
• Estimating short and long-term financial objectives by setting performance targets.
• Compiling financial reports and supervising month-end processes.
• Drafting procurement processes and signing off on purchase orders.
• Managing and monitoring metrics, KPI tracking, and reports for the financial department.
• Evaluate the financial performance of the organization and measure returns on investments.
• Providing training to staff members regarding financial processes.

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

• Analyze and submit month-end reports and identify deviation from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion

• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

 

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team

• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Supervise public areas
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists

• Liaising with central reservations to communicate new rate plans and promotions
• Liaising with travel agents, the revenue manager and the rooms division manager
• Assisting the sales team in setting their rates
• Maintaining the in-house reservations systems
• Forecasting revenue streams
•  Observe and ensure that proper telephone manners are maintained at all times
•  Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
•  Follows up on tentative bookings and updates reservation status
•  Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy

• Review, analyze and suggest improvement of work flow and standards at the Front Desk

• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations

• Ensure documentation of all guest related issues using the logbook

• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issue
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel

 

 

Customer Success Manager ? SaaS


Tech/Accounting Industry
Global market leading product
Salary between $70-80K plus super
This is an exciting time for this locally based tech start up looking to expand their team due to significant company growth. This product is an internationally recognised SaaS solution which is a market leader in the performance cycles.

This opportunity is the perfect transition for someone with an accounting degree, experience in private and public practice with some experience in Big 4, that has decided they would like to pivot from a traditional accounting firm to the tech space, whilst still using their accounting expertise.

Having a solid understanding of how an accounting practice works is essential for this role.
  
About the role:
You will guide and educate current clients on the options available with this tailored product. You will be the first port of call for new leads and referrals and convert ... Click here to view more detail / apply for Customer Success Manager ? SaaS

• Strategic Pricing and Yield Management
• Monitoring market trends and competition analysis
• Data-Driven Decision-Making
• Forecasting and Budgeting
• Inventory Management and Distribution
• Reviewing and Optimizing Revenue Performance
• Revenue Strategy & Analysis Processes

Product Support Manager







Posted Date:  25 Apr 2024







Location:  Sydney, NSW, AU







At WesTrac, were made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance youve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of




... Click here to view more detail / apply for Product Support Manager

Why join us?
 
We have a long history of providing exceptional care that empowers older people to live a full life.  As a not-for-profit aged care provider, we're able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this.  When you join us, you will be provided with a competitive rate of pay, not-for-profit salary packaging benefits and the support of a wonderful leadership team and colleagues.
 
We are looking for a Support Service Employee for cleaning, laundry and kitchen duties to join our Aged Care Facility in Tweed Heads. This role will play a pivotal role in delivering essential services at the highest quality ensuring our residents are able to 'Live Life to the Full'. 
 
As a Support Service Employee, duties include, but are not limited to -
  ... Click here to view more detail / apply for Support Services Employee ? Tweed Heads | St Josephs

Your new company
An established, thriving and expanding business in Sheffield recruiting for a Customer Services Team Leader to manage a team of 7.

Your new role
A very exciting time to join this international business! Looking after a happy, engaged and knowledgeable team, this role will be pivotal to the department's ongoing success, so you must have experience working in a similar environment.
Duties:-

• Assisting with the hiring and training of new customer service employees
• Coaching and mentoring a team of 7, including conducting 121's
• Improving and implementing new processes and systems and rolling out to the team
• Collecting data and compiling reports
• Assisting with Budget preparation
• Dealing with complex customer enquiries and escalating if appropriate
• Identifying opportunities to update or improve customer service procedures

We are looking for excellent customer service management/supervisory skills, along with first-class communication, organisation and IT skills.

What you'll need to succeed
You will have experience of leading a team, you will have used a CRM system, preferably Sales Force although that can be taught alongside SAP.

What you'll get in return
26 days holiday plus stats, free parking, life assurance, company profit share, free parking and plenty of other superb benefits!

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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· Conduct market research and identifies needs, desires and sources

· Develop strategies and plans to generate sale orders proactively

· Develop new major accounts

· Initiate and implement new service policy

· Evaluate performance of new products

· Establish close relationship and rapport with decision makers and key buying influences in the assigned accounts

· Evaluate customer satisfaction management

· Attend to incoming enquiries and preparation of quotation

· Monitor projects and quotation and coordinate with management in pursuing projects

· Evaluates and determines customers’ quality requirements

· Formulates plan, marketing strategies and develop new markets for existing and new products

· Initiates and coordinates all marketing activities in order to achieve marketing objectives

· Forecast sales and develop plan to achieve the budgeted revenue target

· Ensure that contract review procedure is properly initiated and followed

· Review and verify internal and external corrective actions in consultation with the General Manager

· Identifies the responsibilities and authorities of staff reporting to him/her and their training needs

· Review and approve sales contract agreement and/or quotations

· Achieve overall objectives pertaining to sale budgets and targeted accounts

· Leading a team of customer service engineer in performing their roles effectively

· Attend to any escalation issues

· Conduct technical training

· Any other duties and responsibilities assigned by the Company from time to time