Total 251 Visual Design Director job vacancies in Customer Service category in The United States of America

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

*MUST PROVIDE COVER LETTER WITH RESUME TO BE CONSIDERED*

JOB PURPOSE:

Reporting to the Executive Director, the Associate Director of Student Support and Engagement will lead the Center for Journalism & Democracy at Howard University’s (the Center) student-facing activities, including career programs, skill-building workshops and symposia and scholarships. This role will report directly to the Center’s Executive Director and work closely with the Founder, Associate Director of Journalism Education to shape and other Center leadership to execute on its overall strategy. The Associate Director of Student Support and Engagement will also serve as a key member of the Center’s staff and will ensure that programs offered by the Center fulfill its mission: To bolster the field of journalism in service of our multiracial democracy by supporting the teaching and practice of historically informed investigative reporting at Howard University and across the constellation of historically Black colleges and universities (HBCUs). The Center supports courses, visiting professorships, fellowships, stipends for students and professors, archival work and resources, student investigative projects, and workshops and symposiums, among other programs at Howard University and across a constellation of HBCUS.

SUPERVISORY AUTHORITY:

Responsible for providing limited supervision for one or more functions within a department.

Formally plans, assigns, directs, and coordinates the work of these functions. Typically, responsible for performing some non-supervisory duties in addition to supervisory responsibilities.

May perform staff evaluations and make recommendations regarding pay and/or performance.

NATURE AND SCOPE:

Internal contacts include executives, administrators, faculty, students, and staff of the university at large.  External contacts include alumni, consultants, representatives from other colleges and universities, visitors, and the general public.

PRINCIPAL ACCOUNTABILITIES:

• Oversee and implement student support and educational enrichment programming initiviates
• Facilitate career development programs and the execution of educational programming for investigative journalism majors
• Work collaboratively with students, advisors, faculty and campus departments to build strong networks for student success
• Plan and coordinate small to large-scale skill-based/outreach events in collaboration with partner institutions, organizations, and faculty initiatives and programs
• Lead planning and execution of annual skill-focused conferences
• Design and develop needs assessment tool for HBCU students and faculty across partner HBCUs
• Build partnerships with media companies to support Center programs and events
• Establish protocols and administer funding initiatives to support student education and career development
• Foster an inclusive and productive team culture
• Perform other duties as assigned

CORE COMPETENCIES:   

• Master’s degree (preferred) in higher education, student personnel or related field
• At least 10 years of experience in advising or supporting student and/or career success
• Direct involvement and/or working experience with university student organizations
• Ability to develop and implement short and long-range plans to meet program needs within established frameworks, policies and practices
• Demonstrated ability to develop and implement large-scale, complex projects and to implement short and long-range plans to meet program needs
• Ability to interact at the senior levels of an organization and to work collaboratively across functions, levels, and departments toward shared objectives
• Experience navigating policy requirements at an academic institution
• Ability to lead and coordinate a complex annual planning processes and ensure its successful implementation
• Ability to both create and work within established frameworks, policies, and practices
• Strong strategic thinking and project management skills
• Ability to interact at the most senior levels of an organization and to work collaboratively across functions, levels, and departments towards shared objectives
• Experience in planning and executing large scale educational conferences
• Expertise in coordinating cross-institutional academic partnerships and cultivating relationships with external companies and organizations for internships
• Experience in executing learning programs on online and virtual platforms
• Ability to provide and receive direct and constructive feedback
• Passion for and familiarity with HBCU student populations and culture  

Regional Customer Director

Customer Solutions and Innovation (CSI) is a DHL's cross divisional commercial and innovation unit. We are responsible for managing DHL's largest and most strategically important customers. In a very competitive market, CSI work with our Business Units colleagues and provide value beyond what the customers expect, building stronger ties with Customer key decision makers. We focus on understanding our customer business and industry challenges and applying proven DHL solutions.

Role Purpose:

Drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation. The Regional Customer Director supports the Global Customer Director in the respective region.

1. PRE-SALES

In the respective Region, the Regional Customer Director (RCD) supports the Global Customer Director (GCD):

1a. Strategic account planning

• Provide input to Customer Development Plan, ensure buy-in within DHL for own region, and execute regional actions
• Identify long run prospects, game changing initiatives, innovation and eCommerce agenda in respective region
• Gather intelligence from internal & external sources to understand the customer (e.g. strategies, operational and procurement culture, supply chain maps including intelligence on ops, specs, incumbents, contracts, etc.)
• Conduct strategic customer dialogues with regional decision makers to identify customer's business objectives and supply chain requirements and challenges

1b. Customer Relationship Development

• Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region
• Develop coach networks and network with decision makers in the region to drive DHL agenda within the customer
• Align customer and DHL agenda: early communication of future trends and customer strategies to the BUs before the opportunities come to market

1c. Opportunity/pipeline development

• Identify, assess and develop new/growth/retention/ strategic opportunities regionally
• Drive renewal of profitable business in the region
• Confirm business fit with customer
• Support or conduct opportunity assessment with relevant DHL counterparts and obtain go/no go decision from BU on these opportunities
• Manage the regional pipeline to achieve revenue/volume/GP targets

2. SALES

In the respective Region, the RCD supports the GCD for Global deals and leads for Regional deals:

2a. Preparing the Deal

• Collect customer requirements and communicate these to CSI Commercial Operations and BU teams
• Define win and pricing strategy
• Work with CSI and BU virtual team and ensure customer requirements are considered in the offer
• Undertake due diligence on solution & price
• Develop proposal, business fit and solution fit

2b. Closing the deal

• Present proposal, business fit and solution fit
• Adapt proposal and gain sign-off on changes
• Ensure common understanding of service expectations and solutions with the customer, DHL countries/region and within CSI
• Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal
• Provide input to contract and ensure its sign off prior to the start of trading and in line with CSI and divisional contract approval processes/guidelines
• Gain decision maker commitment

2c. Implementing the deal

• Represent and manage customer expectations, scope changes, approval process and deal activation
• Jointly support and monitor single BU implementation

3. AFTER-SALES

In the respective Region, the RCD supports the GCD:

3a. Service delivery and performance management

• Raise service quality escalation if required in the Region

3b. Account Maintenance

• Coordinate customer communications, including contractual and T&C changes
• Act as key contact for customer in the respective region, Channel communication to BU account teams and DHL internal functions in the region
• Conduct regional QRRs and QBRs at operational / strategic levels respectively, with the objective that all meetings develop the relationship. Provide input to global QRRs/QBRs.
• Drive customer satisfaction survey (CSS) nominations, participation and follow up for her/his customer in the region.
• Partner with AR team and escalate issues with the customer as needed in the region.
• Provide input to Customer Status Update (CSU) follow up on issues and act as escalation instance in the region.

Requirement for the Role:

• Requires 8-12 years of experience in the Logistics industry, Sector or Customer
• Requires 3-5 years of commercial experience
• Minimum 2-4 years of consultative selling experience in an international context

Education / Qualification / Certification / Requirements:

• University degree
• In depth knowledge of total supply chain of particular sector
• Willing to undertake extensive international travel
• Excellent analytical and problem solving skills
• Excellent written and oral communication skills
• Effective presentation and facilitation skills
• Structured work approach
• Computer and Microsoft Office proficiency
• International exposure and cultural sensitivity
• Ability to work independently and within a team to deliver results
• Ability to lead and influence without formal authority
• Ability to adapt and perform under changing and uncertain conditions
• Ability to lead and influence in an informal DHL matrix structure
• Excellent business English, written and oral

Brandeis University seeks to hire a Director of Student Accessibility Support (SAS). This person will be responsible for overseeing all student accessibility accommodations. They provide leadership in the development and implementation of services, initiatives, policies, and programming that ensure meaningful University access and dignity for qualified students with documented learning, perceptual, sensory, physical and psychological disabilities. The Director collaborates with multiple areas on campus, including faculty, Academic Services, Student Union, Health Center, Counseling Center, Registrar's Office, Public Safety, Facilities, Community Living, Communications, Library, ITS, General Counsel, and the Office of Equal Opportunity to determine appropriate accommodations and ensure equitable access for students with disabilities. The Director supervises and facilitates individual meetings with students, and actively promotes an agenda for accessibility, knowledge, and understanding of students with disabilities within the Brandeis community.

To apply, please submit a cover letter and resume/CV.
 

Key Responsibilities:

• The Director manages and supervises the Student Accessibility Support (SAS) unit, consisting of 5 other full-time staff members and a part-time staff member, numerous Graduate Assistants, and a large number of student workers. The Director carries a caseload of individual students and collaborates widely across the University with campus partners to provide student accommodations including transportation, accessible classrooms, housing accommodations, dietary accommodations, assistive technologies and accessible course materials.  They supervise and guide staff members on appropriate intake and documentation procedures, managing accommodation requests, facilitating the interactive process, and determining the appropriate accommodations for graduate and undergraduate students.  They oversee contracts with auxiliary service providers including captioners, ASL translators, note taking technology vendors, etc.
• The Director serves as the subject matter expert on implementing student accommodations in compliance with the Americans with Disability Act (ADA) and the ADA Amendments Acts (ADAAA), Sections 504 of the Rehabilitation Act, the Fair Housing Act, OCR/DOJ letters, regulations, guidance, and relevant case rulings.  They keep informed of best practices so as to alert and educate university administration of changes that will affect university practices and initiate conversation and collaboration within the Brandeis community to address these evolving needs, working closely with the ADA/Section 504 Coordinator and General Counsel. They respond strategically to shifts in number/type of disabilities as well as to evolving law, assessing need and proposing campus response and policy as necessary. They chair the Campus Accessibility Committee and lead campus-wide communication about accessibility policies, practices and protocols.  They advise on accessibility-related facilities projects and oversee discretionary funding for small to medium scale facilities projects.
• The Director develops and provides training regarding campus disability services and specific needs of students with disabilities, with particular emphasis on training faculty in inclusive course design, effective implementation of academic accommodations, and notable trends. The Director shares information regarding best practices in accessibility by engaging in on-going professional development and sharing those best practices with staff and the greater Brandeis community.
• The Director oversees data collection and management for students registered with SAS and provides data and statistical reporting for the Office of Institutional Research upon request.  They collaborate with the Office of Institutional Advancement in the proposal, implementation, reporting, and relationship with donors.  The Director represents SAS in conversations with prospective students, guidance counselors, and evaluators.  They represent SAS at Open Houses, professional meetings, and conferences. 

Education, Work Experience, and Job Requirements:

Education: Required Masters' degree or higher in higher education, disabilities services or related field.

Work Experience: More than 5 years related work experience including 3-5 years supervisory experience.

Knowledge and skills for addressing specific learning, sensory, physical, and psychiatric disabilities in a competitive college environment.

Extensive knowledge of best practices in the field and of the legal landscape so as to make, articulate, and defend decisions and policies for Brandeis in a successful manner.

About us:

Students with disabilities make up an important part of our Brandeis community. Our diverse community includes students with a range of physical, sensory, psychological, medical and learning disabilities.

While appreciating the strengths and needs of all students, Student Accessibility Support seeks to promote the growth of undergraduate and graduate students through individual connections, campus-wide initiatives and collaboration with others in the Brandeis community.

To learn more about us, please visit out website at: Student Accessibility Support

Closing Statement

Brandeis University is committed to providing its students, faculty and staff with an environment conducive to learning and working and where all people are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, ethnicity, caste, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or Massachusetts law.

Responsibilities:

·       Responsible to define and drive end-to-end go-to-market for MARLO, including channels, customers, budget, people structures & staffing, resource allocation, sales forecasting, target setting and brand strategy for Japan.

·       Ensure brand growth and P&L targets are met. Lead the team to envision and execute the mid-term growth plan for Japan.

·       Direct the talent plan for Digital. Lead development of PXM role including talent mapping, skill development, and coaching with the Practice Solutions Group manager. Develop and execute hiring strategy for digital sales in key accounts including novel sales partnerships and/or direct recruitment. Develop new roles in commercial team as demanded by market, customer and digital products.

·       Manage competition and risks in the marketplace, with constant evaluation and in-depth understanding of market, competition, ECP and Key Account priorities, key business economics and the value proposition of MARLO

·       Develop pilots and commercial programs to drive adoption and utilization of MARLO. Be a relentless advocate for growth and customer needs with Global Digital Lighthouse, and cross-functional teams like IT, Legal, Finance and Customer Operations.

·       Proactively make recommendations to modify annual and mid-term growth plan to address gaps and ensure business and brand objectives are met

Required Experience and Education

·       Minimum: Cumulative, consumer packaged goods (CPG) or medical experience of 10 years in sales, marketing and product launch with demonstrated leadership

·       Preferred: 5+ years of experience acquiring customers and patients (B2B2C) in digital health care space   

·       Minimum: Bachelor’s degree or equivalent years of commensurate experience with diploma; Preferred: Master’s degree in business administration (MBA)

·       Ideally experience with agile ceremonies to deliver business objectives

·       Must be able to demonstrate a high-level comfort and confidence with technology

·       Extensive knowledge of healthcare environment

·       Experience leading a business transformation

·       Demonstrated ability in forecasting market trends and allocating resources to maximize opportunities

·       Demonstrated ability in developing a strategic vision and direction in support of company goals

·       Demonstrated leadership, motivating, influencing, developing and directing a team

·       Effective Communication and presentation skills at the Executive and Boardroom level

·       Performance and results driven

·       Excellent collaboration skills – ability to partner across suppliers, internal functions and international / global teams within Alcon 

·       High integrity and quality orientation

·       Language skill: Fluent in English (written and oral). Prefer fluent in Japanese (native speaker).  

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Director, Customer IP Solution Architecture

What will you do at Ciena?

We’re looking for a highly motivated individual based in North America, who will contribute to the business success of Ciena’s Broadband and Routing Portfolio.   As part of the broader Broadband and Routing Portfolio PLM Organization, this role will lead and build a newly formed team tasked with ensuring customer IP solution deployments are designed and executed successfully. Drawing on a tight coupling with the broader IP Software/Platform PLM organization as well as close engagement with a wide range of internal teams (e.g. Sales, Services Delivery, Customer Support, Solutions Engineering) the successful candidate will lead overall Project Delivery teams for specific customer deployments.

As Ciena continues to drive increased revenue and market share of its IP Product Portfolio this role will be crucial for ensuring customer deployments are successful and meet customer expectations.  This is a global role and the scope of the decisions made will impact major service providers, Cloud Providers and large Enterprises in all parts of the world.

Responsibilities

This role requires both technical hands-on IP networking skillset as well as experience leading a team of customer-focused IP Solution Architects.

The ideal experience to enable success in this role:

• Deep operations and/or architecture experience with IP/MPLS networks across Tier 1 Service provider, Cloud Provider and Large Enterprise segments.
• Previous experience in customer IP Network Architecture & Design, including managing successful customer engagements from initial requirements gathering, to HLD/LLD creation/validation, MOP execution and deployment.
• Ability to drive extended teams to achieve successful project delivery/deployment.

The following attributes would help a candidate be successful in this role:

• Excellent working knowledge of IP Networking protocols including:
  • Routing Protocols (OSPF, IS-IS, BGP)
  • Underlay technologies (LDP, RSVP-TE, Segment Routing (SR-MPLSv4, SRv6)
  • Service Overlay technologies (L2VPN/L3VPN, EVPN)
  • Supporting infrastructure protocols (Synchronization, OAM, QOS)
  • Northbound OSS integration toolkits (Netconf/YANG, gNMI, SNMP, logging)
  • Networking Security technologies (ACLs, SSH, MACSEC, IPSec, etc.)
• Extensive IP Network Architecture/Design experience in planning and/or deploying IP/MPLS networks across a multitude of customer networks architectures (Access, Residential, Aggregation, Core, Peering, Data Center).
• Ability to extract network design requirements through customer engagement and balance them with existing product capabilities to create a realizable/deployable design.
• Proven success leading cross functional teams to deliver customer IP network designs and solutions.
• Ability to interact with customers and explain technical issues clearly and concisely.
• A broader understanding of End-to-End network integration including 3rd party device interop, OSS integration, Automation, etc.
• Logical decision making and prioritization skills across a wide range of project priorities and asks.

Specific responsibilities include:

• Define Solution Architecture engagement model considering key stakeholder requirements (Sales, Services, Support, Solutions Engineering).
• Act as Lead Technical prime on customer IP deployment projects driving creation, validation and deployment of customer IP Network designs.
• Create network and service delivery blueprint documentation, process and toolkits to drive field enablement.

• Build and manage a team of IP Network Design Engineers responsible for leading customer specific network design activities.
• Lead creation of High-Level Design/Low-Level Design documentation, and assist/review testing results and MOP creation.
• Work with PLM Product Owners to drive new product/feature innovation based on learnings from customer network design engagements.

Collaboration with stakeholders

• Other SW and Platform PLM and Product Architects
• Customer Program Management
• Field Support teams
• Service Delivery Engineering
• Sales & Sales Engineering

If this role describes what you have done and where you would like to go next, please apply and know you will be joining a team committed to both your success and that of your customers.

#LI-WH1

#LI-Remote

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

   

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Director of Brand Management in the Upscale Management Organization. The Upscale Management team is responsible for Choice Hotels’ success in the Upscale and Upper Upscale tiers across the company’s 8 brands: Radisson Hotels, Radisson Blu, Radisson RED, Radisson Individuals, Radisson Collection, Park Plaza, Cambria, and Ascend Hotels. As a key member of our Upscale Management team, you will develop a holistic long-term vision and strategy for our Select Service upscale brands (Radisson RED & Cambria) and be responsible for the brands performance across all key brands, marketing, and consumer metrics.  The areas of responsibility include brand strategy and development at the brand level. This leader will be responsible for defining and positioning the brands within the upscale segment and developing strategies for activation of the brands across consumer touchpoints.

Are you passionate about delivering differentiated and elevated customer experiences? Are you both strategic and creative? We invite you to apply today for our Director, Upscale Brand Management role today and #MakeItYourChoice.

Your Responsibilities

• Responsible for near term annual brand plans and long-term brand portfolio strategy aligned to corporate objectives and five-year growth targets.
• Defines and owns brand positioning and pull through across all key consumer touchpoints.
• Ensures franchisee, consumer, and developer value propositions for assigned upscale brands are competitive, with the goal of optimizing brand segmentation, guest satisfaction, unit growth, proprietary channel contribution, and revenue performance relative to the competitive set.
• Develops and effectively communicates business cases for key brand programs and gains internal and external support for implementation and consistent delivery across the brand(s).
• Drives the execution of multi-year comprehensive strategic brand plans and collaborates cross-functionally to ensure buy-in across the organization, including, but not limited to Franchise Development, Marketing and Distribution, Loyalty, Technology, Brand Compliance, Owner, Portfolio Management, and Legal.
• Works cross functionally to deliver brand programs for implementation and consistent delivery for success.
• Represents upscale brands at a variety of industry events and media outlets to raise the brands’ visibility, and awareness.
• Acts as the strategic “Brand Champion” to our existing and prospective franchisees including during Convention, franchise development discussions, and other events.
• Evolves value proposition creating consumer and owner preference to deliver unit growth and RevPAR in partnership with development sales, Operations, and Commercial.
• Works closely with Advanced Analytics to monitor and analyze performance metrics to assess the success of brand initiatives, directing strategic changes based on results, brand compliance.

Your Experience, Skills & Competencies

• Bachelor’s Degree from a four-year college or university in Hotel Management, Business Management, Marketing, or a relevant field of study required, MBA preferred.
• Minimum of 10 years’ progressive experience in brand management, strategy, or consumer packaged goods as category manager (or combination). Prior experience in hotels or the travel industry is preferred.

• Minimum of 5 years’ leadership experience, including setting strategic direction and influencing management/professional levels of matrixed organization for engagement and brand(s) growth.
• Strong track record of success in driving execution and delivering business results.
• Motivated self-starter that is highly results oriented.
• Excellent leadership skills with a proven ability to develop relationships with associates at all levels of the organization and drives results in a team-oriented environment.
• Excellent business-savvy with a consultative approach and holistic business view; ability to influence and collaborate with leaders across organizational lines.
• Excellent ability to manage ambiguity combined with an ability to leverage data and create a foundation of data-supported decision making.
• Excellent analytical and forecasting skills; previous experience with successful budget management.
• Excellent verbal and written communication skills with the ability to communicate across all stakeholder groups including small and large group settings, both internal and external. Can build rapport with franchisees and stay “on message” with media.
• Flexibility in creating and making changes or re-directing initiatives to continuously improve the strategy and organization, showing comfort with change management, and working in a matrix-based organization.
• Advanced use of Microsoft suite including Outlook, Word, Excel, and PowerPoint.

Your Team

This is a leadership role that will report to the Vice President, Upscale Brand Management. You will have 1 direct report and collaborate with cross functional departments on a regular basis.

Your Work Location

As our Director, Upscale Brand Management, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in Rockville, Maryland. Less than 15 miles from Washington, DC, we’re located directly across from the Rockville Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.

Right now, our associates in Rockville, MD are working in a hybrid environment, with four days in the office per week and one day remote. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.

We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card.

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing over 600,000 rooms, in nearly 40 countries and territories as of December 31, 2021, the Choice® family of hotel brands provide business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments. The award-winning Choice Privileges® loyalty program offers members benefits ranging from everyday rewards to exceptional experiences.

At our worldwide corporate headquarters in Rockville, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.

About Choice Hotels Financial Performance

Total revenues reached $427.4 million for second quarter 2023, a quarterly record and a 16% increase compared to the same period of 2022. Please click here to review highlights of our results.

*** This role is not eligible for sponsorship ***

   

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.

Service Design To manage the work plan of the design function and any allocated resource to ensure design projects are delivered to brief and on time. To coach and mentor project teams in Service Design Concepts and processes. To manage the performance and competency of the resources allocated to the function. To provide reports and updates to the Head of Quality Improvement and Exec directors as needed. To design new services and existing service pathways, engaging subject matter experts as required, to create effective solutions & pathways. Working with stakeholders (Service Users, careers and colleagues) to generate and test ideas and solutions to ensure their requirements are incorporated into the design. To share developed products and models internally and externally as required. To ensure a design is replicable, usable, operationally achievable and financially viable. To ensure digital solutions are enablers to design the support experience, quality, efficiency and simplify services for users and colleagues. To use methods that includes observational techniques, visualisation, prototyping, sketching, storytelling, and brainstorming. To calculate workforce needs against demands and activity. To ensure designs make best use of all clinical resources, utilising workforce redesign and digital solutions to enable this. Working with key stakeholders, measure the impact of a design once in the hands of service users to understand the value and impact the service has had. Promote an evidence based culture across the Trust. Interpret data and provide detailed analysis of results and communicate these in a user friendly manner to clinicians and managers appropriately. Develop Service designs which are evidence-based, insight-driven, and co-produced with key stakeholders. Provide close liaison with the service, gaining a thorough understanding of the requirements whilst ensuring a cost effective service design/ build. Undertake the evaluation of service designs, learning and adapting designs and blueprints from evaluations. Participate in the development outcomes frameworks across our services, meet the outcomes requirements of contracts or of the design vision. Service Development Proactively identify service improvement needs through analysis of data. Provide advice and guidance to service delivery teams in matters relating to service design and improvement. Keep up to date with the organisations strategy and support service development in line with strategic plans. Projects Will independently manage a design project keeping to brief and timelines. Develop relationships with internal and external stakeholder to enable co design with subject matter experts and guidance on design solutions as necessary. To be responsible for design of key strategic projects within the organisation. To add value to the project(s) by promoting specific 'best value' design solutions Innovation Fuse innovations and pathways to redesign or design new service models and blueprints. Undertake desktop and insight research, mapping themes and drawing journey maps to support designs. Keep up to date with relevant research and policy. Ability to understand Service needs and where innovative solutions can be utilised in designs to achieve better solutions. Create links with academic institutions and other research and innovation institutions, providing access to expertise and capacity when needed. Quality Improvement and Strategy Contribute to the development of Quality Improvement strategy with the Head of QI. Support the Head of QI to achieve their overall responsibility for developing and driving forward the Trust-wide Quality Improvement strategy in line with the Trust priorities and objectives. Work collaboratively with the Head of QI to develop, deliver, monitor and report progress at both local and corporate levels, of the delivery of the trusts quality improvement strategy. Deliver and Lead on various trust-wide quality improvement initiatives. Promote a culture of quality improvement to ensure best-practice services for patients and positive working experience for staff. Establish strong links with Divisional and Clinical Directors and heads of service (clinically and corporate services) ensuring they have the skills to implement innovation and improvement. Support Senior Leaders and Directors of the Trust to employ an improvement methodology in all plans and thinking and that priorities are considered accordingly. Identify and ensure relevant improvement projects are undertaken in response to emerging national requirements. Support operational staff with managing their quality improvement work and lead on building skills within the team Provide expertise in standard setting and measurement for improvement, understanding external quality measurement programmes

I am currently working with a global Medical Device business that are looking for a Field Service Excellence Director for APAC.

This is initially not a people management position but will have a great deal of influence on how individual countries perform their Field Service operations. You will be responsible for liaising with in-country teams (both technical and commercial) to develop the regional strategy, set KPI's, drive improvements and set up an internal help centre to improve the customer experience.

This is a new role for the business so will involve you deciding on your own work as opposed to completing somebody else’s.

The Field Service Excellence Director will be responsible for:

• Develop regional technical service strategies and C.O.E. (Centre of Excellence) models, optimizing cost while ensuring a seamless customer experience.
• Drive global collaboration for business process improvement, streamline workflows, and establish customer feedback mechanisms.
• Lead improvement projects based on strategy and KPIs, ensuring integration of new approaches.

The Field Service Excellence Director will be / have:

• Both hands on technical service experience as well as COE strategic experience
• Degree qualified
• Business Improvement Process experience

If you feel you would be suitable then please apply now.

Interested parties please get in touch with Piers Atkinson via Piers.Atkinson@ethosbc.com or Roselle Cuntapay via roselle.cuntapay@connect-ebc.com for a confidential discussion.

Reg No.: R1871342

BeathChapman (Pte. Ltd.)

EA License No.: 16S8112

Onside is a dynamic and fast-growing Agri-tech SaaS business with a vision to power the world's biosecurity. Currently in the scale-up phase, expanding rapidly and thinking globally, our team and high-performance culture reflect the business. Offering an innovative workplace where our team lives and breathes Onside's standards and rituals.

As the Customer Success Director, you will lead a high-performing Customer Success team to deliver customer satisfaction, engagement and retention. You'll drive value for our customers by harnessing a culture of exceptional customer support and partnership, within a scalable, repeatable onboarding, activation and retention model.

Responsibilities

• Lead the customer success team, setting objectives, coaching, and fostering culture of innovation and customer centricity
• Develop and implement a customer success strategy to drive adoption, engagement, retention, and satisfaction
• Support the management of key accounts, acting as trusted advisor and fostering long-term relationships
• Collaborate with cross-functional teams to ensure customer success is embedded throughout the business
• Identify opportunities for process improvements and optimisations to enhance customer success team efficiency and customer experience
• Monitor customer health and usage data to identify trends, risks, and proactive engagement
• Develop and deliver success metrics, reports, and dashboards to track performance and drive decision-making, owning the retention forecast for reporting to the Leadership team and Board
• Be the voice of the customer internally, and advocate for customer needs in relation to product developments and industry changes

• Proven senior SaaS leadership experience in customer success, driving customer retention through demonstrated practices of reducing churn and contraction and delivering strong NPS
• Experience defining and implementing a scalable customer experience strategy from early stages
• A strong background in scaling and leading high-performing Customer Success teams
• Exceptional communication and interpersonal skills, with a passion to build strong relationships with customers and internal stakeholders
• Analytical and digital-first mindset with the ability to leverage data for informed decision-making and to evaluate the effectiveness of initiatives

We're expanding in every direction – think new places, teammates, and knowledge. So, when you join us, you'll dive into all sorts of exciting experiences and grow your career. Our dog-friendly office in the heart of Richmond is buzzing with a high-performing team working together to solve problems to achieve a common goal - to connect rural communities.

Daily Operations

• Operate and run day to day AV and VC system for virtual and physical events
• Plan and manage schedule for multiple Teams/ VC meeting to ensure setup and tests are done
• Responsible in ensuring AV and VC system are in good working condition by conducting predictive and preventive maintenance
• Providing Level 1 support on fault rectification works
• Produce monthly report of the maintenance checks for filing and checking
• Working closely with Facilities Management team on operation.
• Attending to maintenance service requests
• Maintain an asset inventory with proper labelling as well as problem and incident reports
• Coordinate and supervise the rectification of AV and VC defects, maintenance, replacement and upgrading works
• Monitor and attend to maintenance service requests

Who we are looking for

• Technicians/ Operational Executive shall have at least 1 year experiences in audio visual (AV) equipment operations and maintenance
• Good communication and interpersonal skills, with an eye for detail
• Well knowledge on MS Teams and Polycom system
• Positive working attitude
• Able to handle stress and multitasking
• Good team player

For a full job description and information regarding main responsibilities, please see attached job description and person specification

What a Senior Director for QR Center of Excellence does at Visa:

As a lead of this Center of Excellence you would be responsible for:

• Championing Visa's QR response to diverse market segments including: (a) mature markets where QR participation has reached a scale, (b) markets situated on the threshold of substantial expansion, and (c) nascent markets that are at the early stage of QR adoption. Across these markets you will establish a QR participation framework for domestic as well as cross border QR payments.
• Internally, you would engage with senior executives of Visa such as Product and Merchants Sales and Acquiring leadership teams, Corporate Strategy, Group Country Managers. Externally, it would be evangelist of Visa’s QR strategy with Issuers, Acquirers, BigTech, Fintech, Regulators, and industry forums.
• You will shape the go to market plan for identified countries. This would include determining the participation model for that country, setting the right transaction economics, identifying partners to achieve scale faster, building end user Customer Value Proposition (CVP) and, promotional plans to accelerate ecosystem built up.
• To execute against the plan, you will be supported by a cross functional team across strategy, product commercialization, marketing, acceptance, implementation services, and in-market colleagues. You will also have a lean team directly reporting to you, which will be expanded as the business scales.
• You and your team will be responsible for gathering product development requirement, prioritizing them and, publishing the global product roadmap for QR code. One key area of responsibility will be to determine the revenue streams adjacent to the QR payment transaction and, then recommend built or buy decision for those adjacent value-added services.   
• As a part of your on-going responsibilities, you will maintain a programmatic approach to the activities of center of excellence, report periodic progress and, raise key issues & risks to gather support within the organization.

Why this is important to Visa

The QR Center of Excellence is one of the key initiatives for maintaining Visa’s payment leadership position in everyday spend. It is established to increase Visa’s relevance in the mind of consumer and merchants, growth revenue & payment volumes and, for creating new revenue streams through VAS. This lead role will shape its direction and agenda.

Projects you will be a part of:

 

As a lead of QR center of excellence you will generate impact on multiple fronts.

• You will have the opportunity to drive innovation in the field of QR payments especially in identifying new value-added product capabilities.
• You will engage the senior leadership of Visa and shape the thinking of the organization on QR based payment.
• You will generate new revenue streams for Visa while delivering a better payment experience for merchants and consumer.  
• As this QR space is rapidly evolving its means you'll be constantly learning and problem solving, as a professional there will always be something new to explore and understand.

Who we are

• We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities
• Competing against the biggest tech companies
• Inventor of the InRead Video
• Partner with the biggest media agencies and brands
• Global partnerships with premium publishers

Role Overview:

We are looking for an accomplished Director of Customer Experience (CX), based in Singapore, to lead and elevate our South East Asia CX team. This role requires an individual who is eager to learn, open-minded and methodical. You enjoy people management and building teams that are collaborative, efficient and effective. You will take overall stewardship of the SEA CX team and you will be instrumental in establishing and overseeing processes & service levels. Your ability to work in a fast-paced environment and to provide solutions to the problems brought to your attention will be critical in achieving the team’s goals.

Responsibilities:

Campaign Execution:

• Self-Serve and Managed Service campaigns management
  • Be the lead point of contact for our most strategic client communication post-sale.
  • Lead preparation for campaign activation through clear and concise communication efforts with clients.
  • Oversee & improve post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
  • Analyze performance data to highlight key trends.
  • Plan and execute multiple incremental revenue prospecting plans each quarter
  • Oversee campaign pacing, performance, and make optimizations to achieve the client KPI
  • Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
  • Plan and execute the end of campaign report / quarter business review presentation for Key Strategic clients
  • Assist in checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team
  • Being a point of escalation for troubleshooting issues of campaigns delivered in SEA

Team Management:

• People Management
  • Responsible for the growth and development of 7-10 two direct reports based in SEA.
  • Maintain regular 1-1 catch ups with direct reports to set objectives, and discuss the teams progress towards their goals, providing guidance related to problem solving, workload prioritization and client communication strategies
  • Conduct weekly meetings with the CX team to share product updates, global work methodologies, and address team concerns.
  • Report to the Managing Director of SEA and provide feedback, address challenges, and suggest improvements.
• Thought Leadership:
  • Build strong relationships with internal stakeholders such as Sales, Strategic Account, Publisher, Studio, Enterprise, and Business Development teams.
  • Within 3 months, to develop a deep understanding of processes and become a go-to person for operational knowledge and best practices.
  • Within 6 months, to collaborate on business strategy initiatives with the Strategic Account Lead, Head of Sales, Enterprise Director, Publisher Director and others within the business, contributing to the future direction of the business.
  • Facilitate internal team development through consistent and thorough knowledge-sharing exercises.

Requirements:

• 8-10 years of relevant experience in a digital media agency, publisher, SSP, DSP, or AdTech company.
• 2-3 years of managerial experience with a team of 3-5 direct reports.
• Proven experience working with stakeholders across multiple markets in SouthEast Asia.
• Extensive knowledge of the digital media industry, with a passion for staying abreast of industry trends such as, but not limited to: Programmatic Advertising (Branding & Performance, Header Bidding and OpenRTB Protocol etc.
• Exceptional time management skills and a commitment to maintaining high-quality standards.
• Track record of meeting or surpassing ambitious goals in a fast-paced, competitive environment.
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker.
• Proficient in navigating tactical systems and processes (e.g., third-party ad servers, verification vendor platforms, DSPs, Salesforce, etc.).
• Strong written and verbal communication skills in English, plus proficiency in an additional SEA language.
• Collaborative team player with a keen understanding of diverse perspectives.

Benefits at Teads

• Competitive Salary Packages
• Quarterly Bonus on KPI achievements
• Generous Time Off Policy
• Training & Upskilling Programmes
• Flexible Hours

About Teads

Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.

For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers and content providers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.

Teads partners with the leading marketers, agencies, and publishers through a team of 1,200+ people in 50 offices across more than 30 countries. For more information, visit: www.teads.com

We’re committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.

Join us as a Private Financing Transaction Support Director

• We’ll look to you to lead the operational risk management of our Repo & Risk Transformation and Firm Financing business lines within our Private Financing franchise, focusing on both new and existing transactions
• You’ll be managing existing and forward-looking resources, as well as using your creative thinking skills in the design of new processes, optimisation of existing processes, and automation of MI
• This senior regulated role is a unique opportunity to be recognised for your unwavering integrity, sound judgment and commitment to doing the right thing

What you'll do

As a Private Financing Transaction Support Director, you’ll be working with Private Financing Trading to control and improve the operational risk management of the Repo & Risk Transformation and Firm Financing business lines.

Additionally, you’ll be:

• Understanding the risk run by the desk and acting as a primary contact for transaction lifecycle management, including booking model management and recording, settlement processes, risk issues, collateral calls, liquidity reporting issues and cashflow reconciliation
• Managing the optimisation and prioritisation of collateral in triparty sets
• Working with Technology, Middle Office, Operations and other key stakeholders to further develop and automate the trade booking and reporting infrastructure, ensuring data integrity and working with relevant teams to resolve issues
• Providing subject matter expert support and innovative solutions to Private Financing Trading with booking model optimisation and trade lifecycle event streamlining

The skills you'll need

This role would be suited to someone with extensive experience, ideally in finance, with a focus on structured transactions and fixed income products, including repo, securities lending, total return swaps, short-term interest rates, FX, credit default swaps, IRS, cross-currency basis swaps, bond borrows and structured notes.

On top of this, you’ll bring an excellent academic background, or equivalent, ideally in a highly quantitative subject such as Mathematics, Physics, Engineering, Finance or Financial Economics or Computing.

You’ll also need:

• Quantitative, analytical and modelling skills, with advanced knowledge of Excel or VBA, and Python or programming proficiency
• Proficiency in bank liquidity and capital metrics, asset and liability management, bank capital and RWA utilisation
• Exceptional written and verbal communication skills
• The ability to multi-task and to work well under pressure

Join us as a Private Financing Transaction Support Director

• We’ll look to you to lead the financial and resource management of our Repo & Risk Transformation and Firm Financing business lines within our Private Financing franchise, focusing on both new and existing transactions
• You’ll be managing existing and forward-looking resources, as well as using your creative thinking skills in the design of new processes, optimisation of existing processes, and automation of MI
• This senior regulated role is a unique opportunity to be recognised for your unwavering integrity, sound judgment and commitment to doing the right thing

What you'll do

As a Private Financing Transaction Support Director, you’ll be working with Private Financing Trading to control the financial resources of the Repo & Risk Transformation and Firm Financing business lines, incorporating input from the Origination and Structuring teams to manage the pipeline.

You’ll be managing the consumption of resources, including unsecured funding, leverage, RWAs, and risk limits with an idea toward both building portfolio monitoring tools and highlighting opportunities for optimisation and savings, and initiating management actions to hedge capacity constraint

Additionally, you’ll be:

• Understanding the risk run by the desk and managing the measurement and reporting of assets and liabilities against resource budgets, on both a spot and behavioural basis
• Managing the P&L budget for the desk, with a specific focus on P&L measurement, attribution tools, internal charges and cost savings or optimisation
• Preparing presentations for internal and external stakeholders and building out the operating model to make sure the portfolio review process is ongoing, providing a clear feedback loop into client planning

The skills you'll need

This role would be suited to someone with extensive experience, ideally in finance, with a focus on structured transactions and fixed income products, including repo, securities lending, total return swaps, short-term interest rates, FX, credit default swaps, IRS, cross-currency basis swaps, bond borrows and structured notes.

On top of this, you’ll bring an excellent academic background, or equivalent, ideally in a highly quantitative subject such as Mathematics, Physics, Engineering, Finance or Financial Economics or Computing.

You’ll also need:

• Quantitative, analytical and modelling skills, with advanced knowledge of Excel or VBA, and Python or programming proficiency
• Proficiency in bank liquidity and capital metrics, asset and liability management, bank capital and RWA utilisation
• Exceptional written and verbal communication skills
• The ability to multi-task and to work well under pressure