Total 25 job vacancies by Dhl Express (singapore) Pte. Ltd.

This role will be responsible for the revenue generation, customer development and acquisition of the geographically assigned sales territory (portfolio). You will be expected to develop, service, retain our existing customers as well as acquire new businesses through sales and marketing campaigns.

Your Tasks

• Manage revenue and shipment growth through up-selling and cross-selling tactics to exceed assigned targets.
• Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
• Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
• Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
• Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.
• Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.

What You Bring

• Preferably with prior sales experience in a B2B environment.
• Sales and results-oriented, proactive and possess a positive work attitude.
• Ability to multitask and work under pressure and tight deadlines.
• Possess good spoken and written communication skills.
• Proficient in Microsoft Excel, Word and IT Savvy.
• Diploma or equivalent preferred.

What We Offer

• Strong career support in an international environment.
• Multifarious benefit program.
• Access to comprehensive learning programs.

The role reports to the Global Network Operations Programs Group (GNOP) which executes the company’s strategy by identifying and managing programs of change that enables service excellence and operational efficiency. The team work closely with the various Business and IT teams, driving change of both a business operations process and IT solution nature.

Key Tasks

• Product Management subject expert
• Conduct Regional and Facility Network Operations Reviews
• Business analysis, process review and requirements definition
• User group management and communication
• Software Development cycle participation
• Deployment preparation and support
• Post program implementation and follow-up
• Support contingency operations for process and relevant issues

Responsibility

• Influence direct/indirect team members including project/program work objectives, performance and management where required.
• Support business groups understanding, keeping them interested, involved, informed and all necessary decisions carried into the development of new/better processes and systems.
• Work with a global, virtual team drawn from Operations, IT and other functions in support of the objectives.
• By fully supporting the program/domain manager, ensure that products/solutions are properly signed off and accepted, then deployed into the relevant processes, with strong follow-up as needed.
• Input to the design and development of solutions that meet the programs and/or change requirements. This may include multiple work-streams and projects.
• Provide strong accountability of a specific business process area and the development road map to help achieve both tactical and strategic objectives.

Requirements

• Business Degree qualifications.
• Certification or experience in requirements analysis/gathering, process definition and related work.
• Minimum 5 years of experience, including equivalent BA experience
• Exposure to Business process, analysis and testing
• Experience in managing process and requirements development
• Experience across country and regional level with Global Experience preferred.
• Strong customer service focus, problem-solving mindset, and analytical skills.
• Well-developed analytical skills with related experience in the use of (preferred) structured methodologies, modelling techniques and tools and / or willingness to adopt new techniques.
• Practical experience of business process analysis, mapping and implementing process change Demonstrable experience in the analysis, design and implementation of business and IT solutions
• Good facilitation skills
• Strong creative thinking and the ability to see the ‘bigger picture’
• Solid communication skills (written and verbal), presenting ideas clearly and effectively to business partners and other project team members.
• Understanding of processes and solutions in international shipment industry with strong business acumen
• Understanding of the principles of change management.
• Continuous improvement methodology experience
• Willing to travel as required

The role reports to the Global Network Operations Programs Group (GNOP) which executes the company’s strategy by identifying and managing programs of change that enable Global Network Operations to achieve service excellence and operational efficiency.

Role Purpose

The role is to ensure a sound understanding of various project requirements and associated effects of changes to Global Network Operations that support the business in achieving the goals and objectives set. You manage projects in terms of scope, costs, resources, and overall deliver to objectives and goals.

You take strong ownership of a specific business process areas and the development road map to achieve both tactical and strategic objectives. The role combines project/product management skills with subject matter expertise to translate quickly developing business demands into the right IT and business solutions and/or process.

Key Tasks

• Project Management
• Product Management
• Direct (and indirect) team management
• Conduct Regional and Facility Network Operations Reviews
• Business analysis, process review and requirements definition
• User group management and communication
• Input to Roadmaps, Portfolio Program Management & Prioritization
• Defining the Plan, Project Management & Prioritization
• Software Development cycle participation
• Deployment preparation and support
• Post project implementation and follow-up
• Support contingency operations for process and relevant issues

Responsibility

• Influence, manage or motivate the direct/indirect team members including project work objectives, performance and management where required.
• Ensure business groups are supportive of identified changes, involved, informed and all necessary decisions carried into the development of new/better processes and systems.
• Manage a global, virtual team drawn from Operations, IT and other in support of the project objectives.
• Ensure that products/solutions are properly signed off and accepted, then deployed into the relevant processes, with strong follow-up as needed.
• Lead and manage the development of solutions that meet the project and/or change requirements. This may include multiple work-streams on a project.
• Take strong ownership of a specific business process area and the development road map to achieve both tactical and strategic objectives.
• Determine organization structure, roles and responsibility and performance targets for the programs.

Requirements

• Professional Project Management certification preferred. (e.g. PRINCE2).
• Business Degree OR equivalent experience.
• Certification or experience in requirements analysis/gathering, process definition and related work.
• Minimum 5 years of experience, including 2-3 years’ project/program management
• Exposure to Business process, analysis and testing.
• Experience in managing process and requirements development.
• Experience across country and regional level with Global Experience preferred.
• Good communication skills, presenting ideas clearly and effectively to business partners and other project team members.
• Strong customer service focus, problem-solving mindset, and analytical skills.
• Appetite to lead processes design on a global level.
• Develop a culture of quality, service excellence, flexibility and cost consciousness.
• Develop team spirit and multitasking capabilities within the team.

Job Description

• Define product vision, strategy, and roadmap based on business research, customer (internal/external) needs, and competitive analysis.
• Collaborate with cross-functional teams, including business, engineering, and BI/ML, to develop and launch new products or enhancements.
• Conduct audience and process research and analysis to identify customer needs and opportunities for product growth.
• Lead and manage product and project teams to ensure that delivery is up to impact outcomes, time, cost, quality, governance, and satisfaction, as per agreed product roadmaps.
• Prioritize product features and enhancements, working closely with development teams to ensure timely delivery.
• Gather and incorporate feedback from customers, stakeholders, and market trends to continuously improve products.
• Define and lead training and user engagement strategy to ensure solution adoption.
• Responsible for software, hardware, and professional services contracts and budgets.
• Monitors the emergence of new data development technologies and methodologies and where appropriate applies it to the data analytics development process.

Job Requirements

• Advanced degree or equivalent experience in Computer Science, Engineering, or Information Systems.
• 10+ years of experience in Data Analytics.
• 7+ years of experience in Data-intensive product development.
• Proven record of working with analytics, and ML/AI solutions.
• Professional Certification in Agile (preferable).
• Good knowledge of at least one of the functional areas: customer relationships and sales, e-com/freight forwarding/express/logistics operations, and service operations.
• Experience with data modeling principles, DWH.
• Experience with Tableau/ Power BI/ Cognos.
• Experience working Agile and DevOps; familiar with DataOps.
• Understanding of cloud storage, hosting, and computing environments.
• Must be able to work collaboratively with cross-functional cross-geographical teams to analyze and understand business needs.
• Good oral and written English: ready to present to a technical audience.

Role Purpose

The Senior Director of Advanced Analytics is a senior leadership position responsible for leading a team of data scientists, machine learning engineers, and analytics product managers. This role plays a critical role in driving the organization's advanced analytics strategy, leveraging data and technology to extract actionable insights and deliver innovative analytics solutions.

Job Description

• Develop and execute the organization's advanced analytics strategy, aligning it with business objectives.
• Provide strategic guidance and thought leadership in the field of advanced analytics and AI.
• Lead and inspire a diverse team of data scientists, machine learning engineers, and analytics product managers, fostering a collaborative and innovative work environment.
• Oversee the recruitment, hiring, and onboarding of top talent for the advanced analytics team, ensuring a skilled and high-performing team.
• Mentor and develop team members, providing guidance and support to enhance their technical and leadership skills.
• Foster a culture of continuous learning, innovation, and knowledge sharing within the team.
• Collaborate with cross-functional stakeholders to understand business needs and structure a balanced, cross-functional portfolio of advanced analytics solutions.
• Lead the design and execution of complex data analysis, predictive modeling, and machine learning projects to uncover insights and solve business problems.
• Ensure the delivery of high-quality analytics solutions, adhering to timelines, budget, and stakeholder expectations.
• Collaborate with executive leadership to define the vision, roadmap, and priorities for advanced analytics initiatives.
• Communicate the value and impact of advanced analytics to non-technical stakeholders, influencing decision-making and driving adoption.
• Establish and maintain strong relationships with internal and external partners, vendors, and industry experts to leverage best practices and advance analytics capabilities.
• Ensure compliance with relevant data privacy regulations and ethical guidelines in all analytics activities.
• Implement data governance processes and practices to ensure data quality, integrity, and security.
• Stay updated with regulatory changes and industry standards related to advanced analytics and data.

Job Requirements

• Advanced degree or equivalent experience in the quantitative field: Statistics, Mathematics, Computer Science, Engineering, Data Science, or Analytics.
• At least 10 years of multi-disciplined IT experience including:
  - Experience in a large matrixed organization(s), having gained broad expertise managing large, network-wide programs and projects tied to business goals.
  - 10+ years in Data/BI/ML/AI area of expertise
  - 5+ years of experience in a multi-national enterprise
  - Global experience, collaboration, and teaming.
  - Experience in initiating, integrating, and implementing change programs including because of merger and acquisition activity.
• Strong leadership and people management skills, with a proven ability to lead and inspire a diverse team.
• Extensive experience in advanced analytics, data science, and machine learning (ML / AI), with a track record of delivering impactful solutions.
• In-depth knowledge of data analytics techniques, statistical modeling, predictive modeling, and machine learning algorithms.
• Excellent strategic thinking and problem-solving skills, with the ability to translate complex business problems into actionable analytics solutions.
• Exceptional communication and stakeholder management skills, with the ability to influence and collaborate with both technical and non-technical stakeholders.
• Working knowledge of Agile and DataOps.
• Must be able to work collaboratively with cross-functional cross-geographical teams to analyze and understand business needs.
• Good knowledge of at least two functional areas: customer relationships and sales, freight forwarding/express/e-com/logistics operations, pricing, customer service, aviation operations, finance, and billing.

Reporting to the Senior Manager, Program Delivery, you will drive the definition of solutions, products and applications that are fit for purpose both functionally and technically. In this role, you need to ensure that solutions are delivered with the right technology and best possible design for the given scope. You will be the subject matter expert on product/applications in the portfolio.

Responsibilities:

• To provide project update regularly against project plan to ensure visibility of project progress to ensure project completion in time and on budget.
• Translate business requirements to local business applications.
• To provide technical support to local business applications and liaise with ITS counterpart for EGAP application supports.
• To review the change request, implement and maintain approved local applications and reports according to changing business needs.
• To adhere to change management process.
• Provide requested ad hoc services on application.
• Provide training and advice of core/local applications to users.
• Liaise with third party software/hardware services providers as an extension of software development/support resources.
• To coordinate EGAP and local application deployments.
• To provide guidance and coach junior IT staff.
• To actively track priority service related incidents and ensure root cause analysis is coordinated avoiding recurrence of issues.
• Develop business applications using flexible methodology (SDLC) but ensure quality of deliverable.
• Provide technical support to users based on service level agreement.
• Liaise between ITS and business users by ensuring business and technical information are well received by both parties.
• Provide consultancy and advice with the aim to achieve customer satisfaction

Requirements:

• Degree in Information Services (or equivalent)
• 3-5 years IT and business experience, preferably in logistics industry
• 3 years’ experience with Business or Systems Analysis responsibilities
• Proactive and able to work under pressure and tight deadlines
• Strong teamwork / collaboration skills with good oral and written communication skills
• Broad understanding of business operations

Technical expertise in:

• Knowledge of all DHL core/local applications and expert in some of them (will be an advantage)
• Digitalization skill sets (e.g. Agile, cloud, RPA, analytics, Figma)
• Some knowledge in telecommunications and networking
• In-depth knowledge of system development tools used by DHL (e.g. PHP, ASP.NET, SQL, Java, WebLogic, Crystal Report, Python, C#)
• Latest web technologies
• Some knowledge in business application development life cycle (for Digi projects)

Role Purpose

In addition to applying advanced statistical and machine learning techniques, the Data Scientist takes on additional responsibilities related to team leadership and technology focus. This role requires strong technical expertise and the ability to guide and mentor a team of data scientists.

How will you contribute to the success of DHL?

• Collaborate with stakeholders to define data science strategies, objectives, and priorities.
• Drive the development and deployment of complex predictive models and machine learning algorithms.
• Accountable for data science input into the design, development, and implementation of major solutions, and where necessary methodological direction provided to direct reports.
• Accountable (owns) the completeness and accuracy of the Analytics Requirements.
• Owns the configuration and Implementation of data science models using the agreed technologies components (e.g., Python).
• Able to manage multiple deployments concurrently.
• Ownership of Analytics Quality assurance and testing for solutions within the scope of the domain.
• Lead and manage data scientists assigned within product development, providing technical guidance, mentorship, and performance feedback.
• Communicate data science initiatives and results to senior management and other relevant stakeholders.
• Update the team with the latest advancements in data science technologies and tools and assess their potential impact on the team's work.

Requirements

• Advanced degree or equivalent experience in the quantitative field: Statistics, Mathematics, Computer Science, Engineering, Data Science, or Analytics.
• 4+ years of experience in statistical / ML data modeling and business intelligence/data mining.
• Diverse knowledge of where to apply and how to evaluate results of statistical, machine learning, and data mining techniques.
• Fluency in programming languages\frameworks: SQL, Python, TensorFlow.
• Strong visual design skills used in creating information-dense, easy-to-understand reports and dashboards (with examples): Tableau, MS Power BI, Python, or JavaScript-based visualizations.
• Working knowledge of Agile and DataOps.
• Must be able to work collaboratively with cross-functional cross-geographical teams to analyze and understand business needs.
• Good knowledge of at least two functional areas: customer relationships and sales, freight forwarding/express/e-com/logistics operations, pricing, customer service, aviation operations, finance, and billing.
• Excellent communication and presentation skills (English), including translating technical concepts for non-technical stakeholders.

Role Purpose

Support to implement Business Intelligence, Data Analysis & Digital plans. To identify data science, business intelligence, reporting, and data analysis needs and provide data that is accurate, congruent, reliable, and in line with overall business objectives and needs. Understand, describe, and quantify business processes and translate them into Data analytics needs along with group guidelines and policies.

How will you contribute to the success of DHL?

• Support the execution of data analytics projects by understanding and translating business context and facts into business intelligence and data science needs with little project manager supervision.
• Analysis of the business processes as well as the derivation of problem areas and analytical requirements.
• Interpret the model results in the business context and prepare them for discussions with the business.
• Help deploy solutions across regions and countries.
• Support to implement Business Intelligence, Data Analysis & Digital plans to identify digital automation, business intelligence, reporting, and data analysis needs and provide data that is accurate, congruent, reliable, and in line with overall business objectives and needs, Group guidelines, and policies.
• Support the anchoring of data-driven decisions in operating business through the building up of specialist methodical knowledge and knowledge transfer from completed projects.
• Support identification of new Data Analytics needs and opportunities.
• Contribute to process improvement in the working area.
• Support the definition of project contents, deliverables, and timelines.
• Implement best practices and lessons learned on business analysis and translation to and from data scientists.
• Largely independent preparation and presentation of results and implications of Digital Automation projects.
• Verify the accuracy and plausibility of analytics outcomes and communicate as such.
• Support onboarding of new team members.
• Derive analytical requirements, select, and interpret the results in consultation with the project lead.
• Data ability to gather, analyze, and mine data statistically.

Requirements

• Master's University degree in Business or equivalent work experience.
• With more than 2 years of experience, affinity with BI and Data Science is beneficial.
• At least 5 years experience in business analysis and/or leading (global) projects.
• Experience with project methodologies such as Agile methodology is a plus.
• Innovative, creative mindset Self-motivated, energetic, and enthusiastic.
• Analytical and process thinker with the ability to challenge the status quo effectively and constructively.
• Team player with a can-do attitude, continuously learning, and self-motivated.
• Strong communication skills, both verbal and written.
• Excellent influencing and persuading skills, strong ability to motivate and convince.
• Ability to overcome the complexities involved in changing complex processes, systems, and habits.
• Microsoft Excel and/or Access experience.
• Experience with Power BI is a plus; Python programming skills are a plus.
• Strong interest in Creating Value with Data.

WHO WE ARE

Since 1999, DHL Consulting has been an essential part of the world’s most international company, DHL.

We provide a broad range of management consulting services to all DHL business units and global functions with unparalleled access to top management. For selected clients, we also drive external projects in strategic supply consulting at some of the world’s leading companies.

People are our biggest asset. We look for curious individuals who offer fresh ideas to transform the business of DHL and its customers.

With more than 130 consultants working out of three offices in Germany, Singapore, and the USA, we work on assignments from all over the globe.

WHAT WE DO

DHL Consulting combines business experience and logistics expertise to effectively answer the multifaceted business challenges of DHL Group. Our strategic advisory services help the Group’s businesses to run better, adding value and delivering internal objectivity.

We draw on the collective project experience of DHL Consulting and we leverage the Group’s global wealth of industry-leading research and innovation. In addition, we freely apply industry benchmarks, external case studies, international precedents, and fresh thinking. With our broad understanding of DHL Group, we identify key challenges, develop customized solutions, look beyond specific business areas, and implement change quickly and efficiently. To help the organization stay ahead of the curve, we work on many digitalization projects.

Our professional advice nurtures and enables supply chain evolution for DHL Group customers in a wide range of sectors and industries, including automotive, energy, engineering and manufacturing, life sciences and healthcare, retail, technology and more.

WHAT WE OFFER

Development: We support you with an individual mentor from the management team and a personalized training curriculum, to launch your career at DHL Consulting and later in DHL Group.

Salary: An attractive salary package plus a transparent bonus scheme, based on your performance.

Impact: Work on topics that have long-lasting influences on the business of our parent company (DHL Group) as well as strategic logistics topics for external clients in the private or public sector.

Flexible and modern working: We have a flexible mobile and remote office policy.

Connection: Direct cooperation with top management and early responsibility for your projects.

Office exchange: Interested in what it is like working in Germany or the US? We offer office exchanges so you can find out firsthand.

Atmosphere: Dynamic, cooperative, and international environment that encourages new insights.

Fun: It is not just work work work. We make time to get together and have some fun!

WHAT YOUR ROLE WILL BE

In this exciting role as a Management Consultant within the APAC team, you will be an essential part of our dynamic team. Your responsibilities will include:

• Working collaboratively with colleagues on diverse consulting projects spanning various functional areas such as strategy, finance, HR, IT, and operations.
• Have the opportunity to work on both internal management consulting projects for DHL Group or strategic logistics consulting projects for external customers in the private or public sector.
• Providing your unique perspective as a valued member of our international team that will drive high-impact analyses and recommendations for our customers.
• Working closely with your colleagues, supporting each other to develop new strategies for our customers' business models.
• Taking ownership of your own workstream within a project team, you will have the autonomy and recognition you deserve.
• Embracing your creative thinking to shape innovative business ideas that make a real impact.
• Enjoying open communication and collaboration with top management, ensuring your project work runs efficiently and effectively.
• Using your keen eye for detail and intuition that will help identify structures and processes for optimization.
• Getting ready to shine in one of our Focus Topics (Data Analytics, Future of Work, Future of Operations, Sustainability) or Practice Groups, contributing to our journey to the next level of excellence.

WHAT YOU CAN OFFER

• Excellent analytical, problem-solving and communication skills
• Outstanding academic and professional records
• International work experience or studies abroad
• Fluency in English is required
• An additional Asian Language is a plus
• At least 3 months of relevant practical experience (e.g., consulting or strategy)
• The ability to think of solutions and keep the big picture in mind
• A strategic approach, strong presentation skills, and an international outlook
• Team spirit and an open mind

• Provide accurate and analytic performance / incident report to enhance performance quality.
• Carry out list of QCC Must-Do’s
• Provide tracing service for the network and interface with local country customer service on service problems and enquiries.
• Interface with local country customer service on service problems and enquiries.
• Communicate with service provider to get information on flight details.
• Work with airlines to implement outbound and inbound service enhancements.
• Handle operational communications with other Gateway and Hubs regarding inbound & outbound operations, adhering to standards and protocols for pre-alert, faxes, e-mails, GEMA and other communications with the DHL network.

External Customer

• DHL Network Service (Operations) Centre
• Provide a tracing service for the network and interface with local country customer service on service problems and enquiries.
• Proactive and immediate response to all customers.

External Stakeholder

1. Airlines & other linehaul providers, suppliers

• Communicate with service provider to get information on flight details.
• Work with airlines to implement outbound and inbound service enhancements.

Internal Stakeholder

1. Gateway and Hubs

• Handle operational communications with other Gateway and Hubs regarding inbound & outbound operations, adhering to standards and protocols for pre-alert, faxes, e-mails, STM and other communications with the DHL network.

2. Local country office

• Interface with local country customer service on service problems and enquiries.

Regional Customer Director

Customer Solutions and Innovation (CSI) is a DHL's cross divisional commercial and innovation unit. We are responsible for managing DHL's largest and most strategically important customers. In a very competitive market, CSI work with our Business Units colleagues and provide value beyond what the customers expect, building stronger ties with Customer key decision makers. We focus on understanding our customer business and industry challenges and applying proven DHL solutions.

Role Purpose:

Drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation. The Regional Customer Director supports the Global Customer Director in the respective region.

1. PRE-SALES

In the respective Region, the Regional Customer Director (RCD) supports the Global Customer Director (GCD):

1a. Strategic account planning

• Provide input to Customer Development Plan, ensure buy-in within DHL for own region, and execute regional actions
• Identify long run prospects, game changing initiatives, innovation and eCommerce agenda in respective region
• Gather intelligence from internal & external sources to understand the customer (e.g. strategies, operational and procurement culture, supply chain maps including intelligence on ops, specs, incumbents, contracts, etc.)
• Conduct strategic customer dialogues with regional decision makers to identify customer's business objectives and supply chain requirements and challenges

1b. Customer Relationship Development

• Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region
• Develop coach networks and network with decision makers in the region to drive DHL agenda within the customer
• Align customer and DHL agenda: early communication of future trends and customer strategies to the BUs before the opportunities come to market

1c. Opportunity/pipeline development

• Identify, assess and develop new/growth/retention/ strategic opportunities regionally
• Drive renewal of profitable business in the region
• Confirm business fit with customer
• Support or conduct opportunity assessment with relevant DHL counterparts and obtain go/no go decision from BU on these opportunities
• Manage the regional pipeline to achieve revenue/volume/GP targets

2. SALES

In the respective Region, the RCD supports the GCD for Global deals and leads for Regional deals:

2a. Preparing the Deal

• Collect customer requirements and communicate these to CSI Commercial Operations and BU teams
• Define win and pricing strategy
• Work with CSI and BU virtual team and ensure customer requirements are considered in the offer
• Undertake due diligence on solution & price
• Develop proposal, business fit and solution fit

2b. Closing the deal

• Present proposal, business fit and solution fit
• Adapt proposal and gain sign-off on changes
• Ensure common understanding of service expectations and solutions with the customer, DHL countries/region and within CSI
• Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal
• Provide input to contract and ensure its sign off prior to the start of trading and in line with CSI and divisional contract approval processes/guidelines
• Gain decision maker commitment

2c. Implementing the deal

• Represent and manage customer expectations, scope changes, approval process and deal activation
• Jointly support and monitor single BU implementation

3. AFTER-SALES

In the respective Region, the RCD supports the GCD:

3a. Service delivery and performance management

• Raise service quality escalation if required in the Region

3b. Account Maintenance

• Coordinate customer communications, including contractual and T&C changes
• Act as key contact for customer in the respective region, Channel communication to BU account teams and DHL internal functions in the region
• Conduct regional QRRs and QBRs at operational / strategic levels respectively, with the objective that all meetings develop the relationship. Provide input to global QRRs/QBRs.
• Drive customer satisfaction survey (CSS) nominations, participation and follow up for her/his customer in the region.
• Partner with AR team and escalate issues with the customer as needed in the region.
• Provide input to Customer Status Update (CSU) follow up on issues and act as escalation instance in the region.

Requirement for the Role:

• Requires 8-12 years of experience in the Logistics industry, Sector or Customer
• Requires 3-5 years of commercial experience
• Minimum 2-4 years of consultative selling experience in an international context

Education / Qualification / Certification / Requirements:

• University degree
• In depth knowledge of total supply chain of particular sector
• Willing to undertake extensive international travel
• Excellent analytical and problem solving skills
• Excellent written and oral communication skills
• Effective presentation and facilitation skills
• Structured work approach
• Computer and Microsoft Office proficiency
• International exposure and cultural sensitivity
• Ability to work independently and within a team to deliver results
• Ability to lead and influence without formal authority
• Ability to adapt and perform under changing and uncertain conditions
• Ability to lead and influence in an informal DHL matrix structure
• Excellent business English, written and oral

Tender Manager, CSI, AP

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

DHL’s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

Job Purpose

Win Multi-BU tenders and bids by fully understanding the customer, preparing accurate and compelling proposals, leveraging optimal solutions and capabilities, and managing the end-to-end process of the tenders in scope.

Your Tasks

1. Pre-Sales

• Proactively and timely manage the CSI Tender Management project pipeline through regular dialogue with the commercial teams
• Assess tender opportunities to be either of Single BU (SBU) or Multi BU (MBU) type together with the commercial teams and update ACE (Salesforce.com) accordingly
• Ensure effective and global visibility to the pipeline and RFQ calendar incl. informing divisional tender teams about upcoming single BU tenders

2. Sales (MBU Focus)

• Drive the formation of the core MBU bid response team within the DPDHL global organization
• Participate in project related meetings with Customer Teams to obtain detailed customer requirements as well as to provide information to manage projects
• Drive pre-RfQ work together with the commercial teams and the commercial teams of the BUs incl. data analysis, win plan, alternative solution identification, learning’s former tender reviews, etc.
• Lead development of competitor assessments for bid opportunities, create strong ‘win’ strategies
• Manage end-to-end MBU tender projects in order to provide in time, high-quality input to the tender response
• Deliver strategic, customer-centered winning proposals ensuring that offers are developed based on the customer needs using the full range of DHL product and service offerings
• Support the divisional TRB processes to effectively position the opportunity for approval
• Partner with the commercial teams during the negotiation process e.g. by coordinating the provision of additional specifications of detailed solution documentation in close alignment with the BU and other stakeholders (Legal, IT, Solution Design, etc.)
• Conduct RFQ debriefs upon customer award/non-award conclusion and share with BU/CSI management
• Support handover of implementation to the BUs based on the RfQ knowledge and former experience
• Project governance for complex MBU implementations incl. risk assessment, and feedback into the bid response

3. Others

• Drive best practice sharing for tender management through regular reviews and alignment with commercial and commercial operations teams on a global level
• Continuously remain up to-date on current DPDHL product offerings

Education / Qualification / Certification / Requirements:

• Bachelor Degree/Tertiary Education in related discipline and 5-7 years experience in related field or Master Degree and generally 3-5 years experience in related field
• Strong negotiation, business/proposal writing, presentation, stakeholder management and virtual team management skills
• Experience in one or more DPDHL Business Units (3 or more years) or equivalent external experience
• Pricing or RFQ/tender response (3 or more years)
• Project Management
• Lead 5 or more large (>10 million EUR) opportunities with global and multi BU scope
• International exposure and cultural sensitivity
• Team player
• Excellence in MS-Office (Excel, Word, Access and PowerPoint)
• Organizational skills
• Goal oriented
• Commercial feel
• Ability to work under high pressure and tight deadlines
• Quality driven
• Strong interpersonal skills to challenge internal stakeholders
• Business fluent English language skills

Overall Role Purpose:

You will be supported by sales and marketing campaigns to actively drive sales revenue to achieve the sales target for an assigned group of customers.

• Formulate and execute a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximize growth within the existing client base.
• Manage revenue and shipment growth through up-selling and cross-selling tactics to exceed assigned targets.
• Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers, placing emphasis on those with maximum revenue and shipment potential in order to increase the size and quality of DHL's market share.
• Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
• Open new customer accounts and ensure they trade profitably.
• Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
• Provide justification and obtain management's agreement for any deviation from the set tariff .
• Complete in a timely manner - daily and weekly reports to measure self and department's productivity and effectiveness through the use of DHL's in-house Sales Reporting Tool.
• Ensure that customer information is maintained accurately in the customer database.
• Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.

Job Requirements:

• Fresh graduates with sales-related internship will be considered (both Degree and Diploma).
• Minimum Diploma preferred.
• Minimum of 3 years of telesales experience in Banking, Insurance, Logistics industry preferred. Candidates with Telesales background in other industries may be considered.
• Comfortable in making around 30 outbound calls to potential/existing customers.
• Sales and results-oriented, proactive and possess a positive work attitude.
• Ability to multitask and work under pressure and tight deadlines.
• Possess good spoken and written communication skills.
• Proficient in Microsoft Excel, Word and IT Savvy.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

We are currently looking for passionate professional to join our Regional Finance team. Join us and bring your expertise on board!

As a Manager, Investment Controlling, your role purpose is to:

• Consolidate, review of capital expenditure (owned & Right Of Use) reports to ensure data completeness and integrity.
• Co-ordinate, review and provide support on Capital Investment Application
• Co-ordinate, track capital expenditure & KPIs during & post implementation

Key tasks include:

1) Capital Investment Reporting (Monthly Reporting & Annual Operating Plan)

• Consolidate, review capital expenditure (Owned & Right of Use) to ensure data completeness and integrity
• Review and ensure reports are prepared according to global and regional standards
• Highlight significant variance versus AOP, last forecast

2) Capital Investment (Owned & Right of Use)

• Communicate processes and guidelines
• Ensure processes and compliance guidelines are well understood by countries/entities
• Design training programs to communicate and enforce compliance standards
• Co-ordinate functional review
• Review, analyze details. Feedback, challenge project team to ensure the capital investment proposal is robust
• Provide follow up support where necessary
• Co-ordinate regional/global approval process
• Consolidate, review project applications in the pipeline
• Co-ordinate, track projects during & post implementation

Requirements:

• CPA or equivalent professional accounting qualification.
• 3 years experience in reporting and financial analysis
• Strong PC skills, particularly the capability to tabulate large volume of data in MS Excel & Power BI
• Fluent in English, strong communication skills

Role Summary

Manage the Operations Group by planning and implementing strategies to ensure improvement in both service and transit time performance whilst managing costs and to provide the fastest, most reliable and secure global door to door express transport service in the market with full end-to-end real-time visibility of shipment status and progress throughout the network in the most cost effective manner.

Key Activities

• Provide best-in-class express transportation service to meet current and expanding business and operation requirements by ensuring development and implementation of initiatives and partnerships.
• Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets.
• Support with strategic business interest, development of annual business plan and strategies, implementation of plans, setting performance targets, infrastructure development.
• Develop and manage relationship, manage performance and cost of key suppliers, country agent partner.
• Equip and train internal teams, service partners and vendors to deliver the same level of excellent service to our customers.
• Represent DHL Interest at all levels of government and customs authorities.
• Support other functions e.g HR, IT and Fin in various initiatives to achieve corporate objectives and delivering best-in-class service to our customers.
• Cooperate to get resources, solutions and contribute towards the successful implementation of regional imperatives, programs and targets, suggest review, approve policies and procedures affecting the countries.
• Make sure operations equipments and software are adequate for performing tasks.
• Work with Hub Managers, region and country Ops managers to ensure the service levels are met.
• Regular and effective communication between DHL partners to improve service, reduce cost and develop better cooperation between the different parties.
• Lead implementation and enhancement of workplace facilities to ensure local regulatory compliance and a Safe and Healthy work environment.
• Collaborate closely with Finance to effectively manage the drivers of Operations cost in order to optimise cost and quality.
• Manage service levels, exceptions and costs with a view to optimise Ops Costs.
• Ensure ESG reporting from Ops is accurate and consistent.

People Management

• Determine organisation structure, roles and responsibilities and performance targets for the functions.
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
• Develop a team spirit and multitasking capabilities within the team.
• Plan, organize and direct an efficient and effective function.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Conduct performance appraisal, including coaching.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

Your Profile:

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Analyzes and resolves complex cross-functional issues.
• Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
• 10 years management experience in a service related role, preferably in the Air Express Industry.
• Experience in implementing change.
• Experience of the local regulatory environment.
• Excellent Communication skills (English), spoken and written.