Total 30 Visual Design Director job vacancies in Customer Service category in Islandwide

Service Engineer

• Provide service support and propose recommendations and resolve product quality issues
• Providing good customer support
• Generation of reports.

REQUIREMENT

• Min 2 years of experience in Home Appliances and TV or Visual industries.
• Customer Service oriented.

Salary: Depending on experiences

Interested candidates are welcome to email resume to jazmin@personnellink.com.sg and CC to career@personnellink.com.sg

Service Design is a dynamic, rigorous approach to solving problems and PSYKHE is on a mission

to reimagine, reframe, create, and innovate by unlocking the power of design for our clients.

As a Service Designer, you will work closely with our clients and a multi-disciplinary team, uncovering and solving problems, before leading the design process to deliver the end-to-end journey of a service, across digital and physical channels.

Your responsibilities will include:

• Owning senior client stakeholder relationships, including defining objectives and managing engagement timeline, activities, deliverables and expectations throughout the project
• Design and orchestrate customer and stakeholder research activities (workshops, interviews, surveys, data analysis, product testing etc.), deliverables and timelines
• Synthesise and draw out human, customer and business system insights from research
• Work collaboratively to solve problems and drive change for our clients through 3 lenses: desirability, feasibility, viability
• Develop core CX assets (personas, customer journey maps, service blueprints and wireframes) as required
• Work closely with designers to prepare design deliverables, standards and specifications for testing and development
• Articulate and explain the rationale behind the work
• Facilitate feasibility assessment and prioritisation of proposed solutions
• Strategise process, product and service improvements including optimisation of research methodologies, and enhancing organisational success
• Provide feedback and on-the-job guidance to direct reports

You are:

• Passionate about design, and making an impact
• Endlessly curious about what a better tomorrow could look like
• Able to understand and empathise with users – be it clients, end customers, employees or the community for which we design for
• Able to identify opportunities for change, to reduce inefficiencies and improve experiences; to drive behaviour
• Imaginative and are able conceptualise new services, prototypes and experiences
• An effective, concise communicator and an emphatic listener
• Hands on, with a strong working knowledge of design, research and collaboration tools – Figma, FigJam, Miro, MS Teams
• Have a tertiary qualification in a design discipline like architecture, industrial design, HCI, product design, User Experience or similar
• Experienced with service design projects, methodologies and artefacts.

Location

36 Loyang Drive, Singapore 508949

Job Summary

The Customer Support Director (CSD) is responsible for overall regional customer support topics and acts as the second level escalation to all customer complaints; they are the customer advocate within Safran Cabin Services. The CSD shall ensure that the respective teams monitor and measure spare and repair management through backlog alignment, identify support solutions to prevent delays in shipping of goods.

The CSD is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. The CSD will accompany their respective team members to on-site customer visits throughout their region of responsibility throughout North & South America, Europe, Middle East, Africa, Asia Pacific as applicable.

Responsibilities

• Oversees all aspects of the regional customer service experience and implements effective processes and procedures for Customer Support Managers to interact with customers.
• Responsible for achieving regional customer satisfaction which is measured through Airframer & Internal Scorecards.
• Sets challenging targets and objectives to the team and ensures understanding to create accountability to achieve highest levels of support.
• Ensures that the regional customer support team work in line with operational requirements with regards to order management to meet launch dates, quotes and invoices produced to meet sales targets.
• Adheres to and manages the approved regional departmental travel budget.
• Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team.
• Continually strives to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution.
• Building new and developing long lasting relationships with customers senior level management.
• Monitor the In-service issue records posted within the Rolling Action Item Lists (RAIL’s) on INSITE platform
• Accompany Support Managers on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
• Accountable for the region’s Key Performance Indicators (KPI's) and balanced scorecards.
• Analyze data to identify trends and areas of improvements.
• Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims.
• With the support of other departments, manages the regional customer interface for complaints or external quality escapes.
• Ensure post visit reports are generated with actions and commitments assigned through to completion.
• Support SCS Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
• Customer support contract awareness.
• Provide level 1 & 2 technical support using CMM’s & technical drawings data.
• Any other duties as assigned.

Requirements

• Bachelor’s degree or related field/equivalent experience.
• At least 10 years of customer support, Sales and Management experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Basic knowledge of Sales management methodologies, proven ability to manage complex projects, and Customer Requests or Concerns.
• Proficient with MS Project, competent with MS Office programs.
• Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen.
• Skilled in problem solving and resolution is necessary to defuse situations with internal and external customers and maintain mutually beneficial customer relations.
• Traveling is required (up to 50%).
• Possess excellent interpersonal and communication skills, management /leadership acumen.
• Rigorous and well organized / Good presentation skills / Good negotiating Skills / A very good level of diplomacy.
• Protracted or irregular hours may be required.
• Relocation to another Safran facility may be required.

As a Senior Manager of Technical Solutions in Data Centre Engineering, you'll spearhead the development and management of technical solutions, ensuring seamless project execution from conception tKey Responsibilities:

Responsibilities:

• Lead the development and management of technical solutions in Data Centre Engineering projects, overseeing the entire project lifecycle.
• Collaborate with internal teams and external stakeholders to craft pre-sales solutions and assess feasibility, ensuring alignment with project objectives and budget constraints.
• Provide Project Management inputs across job responsibilities, coordinating with the Project Management team for seamless execution.
• Conduct regular meetings with clients, consultants, contractors, and vendors to address technical matters and ensure project alignment.
• Manage project scheduling, construction processes, and documentation, facilitating smooth handover to the Project team for delivery.

Requirements:

• Master’s or Bachelor’s degree in Mechanical Engineering or equivalent.
• Minimum 7 years of experience in Data Centre or equivalent design and construction.
• Proficiency in variable design standards such as BICSI, TIA, and Uptime Institute Tier Standard.
• Strong problem-solving, communication, and interpersonal skills, with a focus on teamwork and collaboration.
• Proven ability to lead technical discussions effectively across multifunctional teams.
• High resilience, drive for innovation, and commitment to achieving objectives.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now".

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Goh JunHong | Reg No: R1872577

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Job Summary:

· Salary: Basic $2800 - $3300

· Working hours: Mon - Fri: 9AM - 6PM

· Working location: Kallang

Job Responsibilities:

- (1) Technical and Administrative Support:

- Perform remote troubleshooting to resolve technical product issues related to video conferencing and audio-visual integrated solutions

- Creation and monitoring of cases reported by customers or onsite engineers

- Record and maintain stock movements of Post-Sales related inventory

- Maintain archive of service reports to ensure timely escalation to manufacturers, partners or suppliers.

- Liaise with suppliers, manufacturers, and partners for technical assistance to resolve cases remotely.

- Provide weekly reports on Faults, Preventive Maintenance and other post-sales related activities.

- Preventive Maintenance

- Plan and schedule impending onsite preventive maintenance sessions for contract customers

- (2) Resource Management:

- Allocate resources for cases engendered from reported faults, preventive maintenance, and cross-department technical support

- Identify optimal resource to be deployed for each case based on schedule availability, skillset match, location and site familiarity.

- Provide daily review and forecasts of manpower schedule in advance to mitigate lapses in arrangement and overbooking

Requirements:

- Minimum Diploma in any specialization

- Must have related professional certification in the following: Extron/ Crestron

- Must have AV certification in the following: Atlona/ Avixa/ Dante etc

- Must have at least 2 years of experience in an AV System Integrated Background Background in Manufacturer for AV Product is advantageous

- Must have at least 2 years of experience in AV System Troubleshooting Experience in Logistic/ Operation Coordination is advantageous

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Responsibilities

• Oversee treatment and distribution of water treatment for all exhibits and dolphin pools

• Oversee the project assigned and completion

• Manage day-to-day operations & maintenance

• Ensure all policies and procedures are instituted

• Be accountable and responsible for all operations & maintenance, projects, and financial performance of the department

• Ensuring all plant rooms and equipment meet WSH standards

• Work closely with the Curatorial team on the required water quality to ensure animal health

• Using KPI to monitor and demonstrate achievement of agreed service levels and to lead on improvement of the team’s performance

• Checking that agreed work carried out by contractors has been completed to a high standard

• Responding appropriately and controlling emergency or urgent issues as they arise

Job Requirements

• Experience in Life Support Systems maintenance or aquatic maintenance

• Certificate/Diploma/Degree in mechanical/electrical/pipefitting

• Experience in preventative maintenance

• Ability to work with others to ensure the highest standards are maintained

• Strong and proven management skills

• Able to liaise and work effectively and professionally with other departments

• Able to communicate well at all levels

• Able to give sound advice, and consultations to other departments for local and overseas projects

A key senior management position that provides strategic and operational leadership to develop and drive key service outcomes for effective long-term relationships with strategic customers in the region.

Key responsibilities:

• Lead and develop the Team to achieve strong and effective relationship with customers through clear accountable performance measures.
• Create a culture and processes for front-line teams to deliver the programs and achieve the goals and objectives with regards to customer services.
• Inculcate the team with a positive mindset and better understanding of the customers’ environment and expectations.
• Act as the Voice of the Customer across the organisation.
• Facilitate delivery of a Quality Product by adhering to the customer's requirements and contractual work scope.
• Work effectively with all peers to help achieve the Sales & Profitability Targets set for the year.
• Ensure full regulatory compliance and requirements and identification of potential risk issues.

Required Experience:

• A bachelor’s degree in engineering or business administration or equivalent.
• Possess strong knowledge of the aviation industry and a clear understanding of the issues impacting the markets.
• Excellent communication and presentation skills.
• Influential relationships to deliver excellent customer services.
• Demonstrate abilities to motivate the team and communicate with all levels of staff.

Ethos Search Associates Pte. Ltd.

EA Licence No: 13C6655
EA Reg No: R1109557 Rose Ang

Changi

$3500 - $4000

Mon-Fri - 0900-1800hrs

Key Responsibilities

• Responsible for understanding business processes and identifying business requirements and translate into functional specifications.
• Assist in tracking and reporting of project progress, issues and risks to ensure deliverables are on track.
• Effective management of day-to-day IT operations by ensuring IT requests and incidents are attended and resolved within the defined service level agreements.
• Manage IT related equipment and ensure they function properly at all times.
• Assist in supporting multiple applications systems and platforms.
• Manage cloud operations.
• Provide Enterprise IT support.
• Design and create enterprise architecture framework.
• Develop Business Continuity Plan.
• Installation, patching, troubleshooting and managing of Linux server on cloud environment.
• Managing and updating of company’s website.

Requirements:

• Degree/Diploma in Information Technology or related discipline.
• 3 - 5 years working experience in IT infrastructure maintenance and setup.
• Knowledge on PHP and Visual Basic Programming is a must.
• Preferably with experience on Linux and SQL server.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: supreme.cc.han@gmail.com

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Customer Service Executive - Printing / Design and Build Company - Support Sales Order [3770]

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Proficient in MS Excel and Word

WhatsApp: +65 82026403

Email: supreme.annechu@gmail.com

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

70 Alps Ave Singapore 498801 (Changi)

$3500 - $4000

Mon-Fri - 0900-1800hrs

Key Responsibilities

• Responsible for understanding business processes and identifying business requirements and translate into functional specifications.
• Assist in tracking and reporting of project progress, issues and risks to ensure deliverables are on track.
• Effective management of day-to-day IT operations by ensuring IT requests and incidents are attended and resolved within the defined service level agreements.
• Manage IT related equipment and ensure they function properly at all times.
• Assist in supporting multiple applications systems and platforms.
• Manage cloud operations.
• Provide Enterprise IT support.
• Design and create enterprise architecture framework.
• Develop Business Continuity Plan.
• Installation, patching, troubleshooting and managing of Linux server on cloud environment.
• Managing and updating of company’s website.

Requirements:

• Degree/Diploma in Information Technology or related discipline.
• 3 - 5 years working experience in IT infrastructure maintenance and setup.
• Knowledge on PHP and Visual Basic Programming is a must.
• Preferably with experience on Linux and SQL server.

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

WhatsApp: +65 90820021 (Kyler)

Email: kylergan.supreme@gmail.com

Changi

$3500 - $4000

Mon-Fri - 0900-1800hrs

Key Responsibilities

• Responsible for understanding business processes and identifying business requirements and translate into functional specifications.
• Assist in tracking and reporting of project progress, issues and risks to ensure deliverables are on track.
• Effective management of day-to-day IT operations by ensuring IT requests and incidents are attended and resolved within the defined service level agreements.
• Manage IT related equipment and ensure they function properly at all times.
• Assist in supporting multiple applications systems and platforms.
• Manage cloud operations.
• Provide Enterprise IT support.
• Design and create enterprise architecture framework.
• Develop Business Continuity Plan.
• Installation, patching, troubleshooting and managing of Linux server on cloud environment.
• Managing and updating of company’s website.

Requirements:

• Degree/Diploma in Information Technology or related discipline.
• 3 - 5 years working experience in IT infrastructure maintenance and setup.
• Knowledge on PHP and Visual Basic Programming is a must.
• Preferably with experience on Linux and SQL server.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

about the company
A global manufacturer in providing scientific research services with a diverse portfolio of products.

about the job
As the Service Director, you will be required to,

• Tasked with devising and executing strategies, as well as a multi-year roadmap, to elevate support services for the company into a world-class operation, focusing on customer loyalty, service quality, and operational efficiency.
• Oversee the Service Escalation procedure to promptly identify and resolve field problems. Collaborate with product line management to pinpoint trends and quality issues, aiming to reduce both the total number of events and response times.
• Collaborates with Strategic Account Managers and/or sales teams to explore specific service opportunities, gaining insights into individual client strategies, business requirements, and internal obstacles or considerations for implementing enterprise services solutions, with the aim of driving growth.
• Take proactive measures to advance the development of the skills matrix, product competencies, and product certification for both Service Engineers and support staff.
• Sustains a comprehensive comprehension of the strengths and delivery operations within the entire Enterprise Services portfolio. This knowledge enables the customization of integrated solutions that demonstrate distinct value to both the customer and the market.
• Management of dealers and distributors is conducted to enhance visibility and performance, ultimately contributing to overall end customer satisfaction.

skills and experience required
To be successful in this role, you must possess a Bachelor's Degree in Sciences, Business, or other related fields.

• Demonstrates effective interpersonal, oral, and written communication skills, showcasing a proven ability to make substantial contributions to the business team. Additionally, provides sound independent advice on commercial matters.
• Experience in managing P&L for service business.
• Extensive travel to various regional site will be required (50%).

To apply online please use the 'apply' function, Do note that only shortlisted candidates will be notified.

(EA: 94C3609/R22104572)

• Oversee the Senior Care management team for operational efficiency
• Strategic planning , policy making and execution
• Enforcement of safety, clinical, service and hygiene standards
• Achieve operating financial and productivity objectives
• Regular consultation and review with management and staff to enhance human resource , operations and administrative processes
• Engagement with clients, seniors and leaders in the community

Job Requirements

• Minimum a bachelor’s degree. Preference healthcare / eldercare related.
• Minimum 12 years of working experience in a hospital or eldercare setting.
• Strong strategic planning, execution andHealthcare knowledge
• Good communication and interpersonal skills

Check out Aber Care website for more detail

Interested applicant please email your detailed resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | Germaine Er Si Ying | Registration No. R1875721

• Oversee the Senior Care management team for operational efficiency
• Strategic planning , policy making and execution
• Enforcement of safety, clinical, service and hygiene standards
• Achieve operating financial and productivity objectives
• Regular consultation and review with management and staff to enhance human resource , operations and administrative processes
• Engagement with clients, seniors and leaders in the community

Job Requirements

• Minimum a bachelor’s degree. Preference healthcare / eldercare related.
• Minimum 12 years of working experience in a hospital or eldercare setting.
• Strong strategic planning, execution andHealthcare knowledge
• Good communication and interpersonal skills

Check out Aber Care website for more detail

Interested applicant please email your detailed resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | Germaine Er Si Ying | Registration No. R1875721

Job Responsibilities:

• To provide technical support including installation, termination, troubleshooting, testing & commissioning and maintenance of various AV equipment.
• To provide after sales technical support to customers.
• Diagnose and resolve technical issues, both hardware and software, related to audio visual equipment.
• Respond to service calls related to AV equipment breakdowns.
• Provide on-site basic training to end-user for installed AV systems.
• To provide technical advice and support to customers.
• Provide excellent customer service and maintain positive working relationships with clients.

Job Requirements:

• Experience in Professional Audio Visual Engineering, or related field.
• Possess Diploma or Higher Nitec in Electrical/Electronic Engineering, Computer Science or related field.
• Able to work independently and as part of a team.
• Prepared to work outside of office hours and willing to travel overseas when needed.
• Fairly good spoken and written English.
• Possessing a Class 3 driving licence will be added advantage.