Total 2 job vacancies by Psykhe Pte. Ltd.

At PSYKHE, we partner with our customers to design world-class, innovative digital products. We are seeking a product manager with a strong customer-first mindset to work hand-in-hand with our clients in developing digital solutions. The ideal candidate will have excellent analytical, organizational, and communication skills for working with a team to interpret large amounts of data. This is a customer-centric role, working to translate the needs of users into digital business opportunities.

Your responsibilities will include :

• Overseeing requirements discovery, solution design, user story writing, feature development, and user acceptance testing
• Conducting in-depth user research and usability studies, collaborating with designers, developers, and research teams throughout the process
• Facilitating customer and stakeholder activities (workshops, interviews, etc)
• Translating business strategy into a clear product vision and strategy, both short and long term
• Crafting and maintaining precise product documentation, balancing feature trade-offs with priorities and tech limitations.
• Building strong relationships with cross-functional teams including engineering, design, sales, and marketing to drive collaboration and alignment.
• Managing all aspects of product cycle, including concepts, research, sales, solutioning, customer feedback, requirements
• Building relationships with customers, thought leaders, trade associations, and industry players to facilitate engagement and actively participate/lead customer events, product & needs training
• Conducting comprehensive market analysis to identify trends, evaluate competitors, and identifying new opportunities for growth
• Acting as a product owner

The ideal candidate :

• Passionate about digital, and making an impact through innovative new products
• An effective communicator and an emphatic listener
• Exceptional strategic thinking, analytical skills, and problem-solving abilities.
• Proven ability to collaborate effectively across departments and manage stakeholder relationships.
• Excellent communication and presentation skills to convey complex concepts to both technical and non-technical audiences.
• Familiarity with agile methodologies and product management tools
• Has deep knowledge of financial services, banking industries
• Experienced in product management, and has delivered successful digital products from ideation, development to launch

Service Design is a dynamic, rigorous approach to solving problems and PSYKHE is on a mission

to reimagine, reframe, create, and innovate by unlocking the power of design for our clients.

As a Service Designer, you will work closely with our clients and a multi-disciplinary team, uncovering and solving problems, before leading the design process to deliver the end-to-end journey of a service, across digital and physical channels.

Your responsibilities will include:

• Owning senior client stakeholder relationships, including defining objectives and managing engagement timeline, activities, deliverables and expectations throughout the project
• Design and orchestrate customer and stakeholder research activities (workshops, interviews, surveys, data analysis, product testing etc.), deliverables and timelines
• Synthesise and draw out human, customer and business system insights from research
• Work collaboratively to solve problems and drive change for our clients through 3 lenses: desirability, feasibility, viability
• Develop core CX assets (personas, customer journey maps, service blueprints and wireframes) as required
• Work closely with designers to prepare design deliverables, standards and specifications for testing and development
• Articulate and explain the rationale behind the work
• Facilitate feasibility assessment and prioritisation of proposed solutions
• Strategise process, product and service improvements including optimisation of research methodologies, and enhancing organisational success
• Provide feedback and on-the-job guidance to direct reports

You are:

• Passionate about design, and making an impact
• Endlessly curious about what a better tomorrow could look like
• Able to understand and empathise with users – be it clients, end customers, employees or the community for which we design for
• Able to identify opportunities for change, to reduce inefficiencies and improve experiences; to drive behaviour
• Imaginative and are able conceptualise new services, prototypes and experiences
• An effective, concise communicator and an emphatic listener
• Hands on, with a strong working knowledge of design, research and collaboration tools – Figma, FigJam, Miro, MS Teams
• Have a tertiary qualification in a design discipline like architecture, industrial design, HCI, product design, User Experience or similar
• Experienced with service design projects, methodologies and artefacts.