Total 252 Visual Design Director job vacancies in Customer Service category in The United States of America

Job Description Summary

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

This person will serve as the Customer Partner for our key Invest Accounts in Singapore Public Sector and will lead a small team of professionals.

Customer Success

· Create, maintain, and develop deep customer relationships and bring 'the best
of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers.

· Senior advisor to customer; differentiate Kyndryl based on our unique value
and through making full use of our ecosystem.

· Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship
& team building activities for customer / employee satisfaction.

· Day to day Account Mgmt and delivery to be managed by the Delivery Partner

Commercial Success

· Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals.

· Conceptualize and execute strong “win strategy” to convert new scope deals
for targeted accounts.

· Deliver on budget, owning revenue, profit/loss, and growth objectives
(opportunity identification and ownership) for existing customer accounts led

· Ensues account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account.

Distinctive Expertise

· Build deep industry expertise and apply that expertise to help customers realize value.

· Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all off Kyndryl’s value to the customer.

· Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship.

· Act as door opener to new relationships within the customer.

· Ensure account compliance and lead accounts with integrity.

People

· Invest in the development of the people on the account and across
Kyndryl to develop the next generation of talent through leadership
of immediate and broader team

· Mentors junior Account Partners and provides skills assessment

· Support Kyndryl in achieving its Diversity, Equity and Inclusion goals

· Act as a steward of the Kyndryl culture

Job Qualifications

· University Graduate and minimum of 15 years working experience in IT

· More than 10 years of IT services sales experience in Singapore Public Sector

· Experience in managing P&L of greater than US$30 million

· Work experience with global multinational IT service provider preferred

Exciting Opportunity: Connected Car TCU Design Engineer

Location: Cranfield

Salary: £29.60 per hour (equivalent to £60,028 annually)

We are currently seeking a highly skilled Connected Car TCU Design Engineer to join a globally recognised automotive company based in Cranfield. This is a long-term contract role, offering an excellent opportunity to contribute to the development of cutting-edge automotive technology.

Key Responsibilities:

• Develop TCU software improvements to enhance features and quality for mass production vehicles in the AMEIO region.
• Establish a robust FOTA (Firmware Over-The-Air) process for quick deployment to the market.
• Generate and release TCU configuration data.
• Manage Tier 1 suppliers to ensure the delivery of products meets Quality, Cost, and Timing targets.
• Coordinate in-house and supplier TCU validation to meet design standards before new software releases.
• Collaborate with Off Board Connected Car teams, test teams, and customer-oriented engineering teams to confirm connected car functionality and performance.
• Work closely with Sales, Marketing, and Purchasing teams to align technical solutions with business objectives.
• Collaborate with related engineering sections to ensure proper packaging and connection of all system components, meeting design and regulation requirements.
• Provide regular status reports to management at all levels.
• Manage project KPIs (Cost, Quality, Delivery) and development schedules.
• Generate and implement cost optimization ideas.
• Oversee post-SOP (Start of Production) quality improvement activities.
• Contribute to telematics feature development.
• Conduct component and system design reviews.

Qualifications & Experience:

• 2+ years' experience in automotive electrical and electronic development or equivalent experience on a major development program.
• Understanding and experience in telematics system development.
• Experience in managing Tier 1 suppliers for complex electronic product development.
• Familiarity with IoT and vehicle-level protocols (MQTT, TCP/IP, CAN, UDS, Ethernet).
• Experience in liaising with 3rd party telematics service providers and Mobile Network Operators (MNOs).
• Coordination of complex Bill of Materials (BOM) releases.
• Effective communication skills in a cross-cultural and cross-functional team environment.
• Proactive approach and ability to self-manage.
• Flexibility regarding working practices and hours.
• Availability for occasional international travel (typically a few days to 2 weeks).

Hours & Pay:

• Monday to Friday
• 39 hours per week
• £29.60 per hour (equivalent to £60,028 annually)

If you are a dynamic and experienced Connected Car TCU Design Engineer ready to contribute to the future of automotive technology, we invite you to apply. Join our team and be part of a forward-thinking company at the forefront of innovation in the automotive industry.

LMIND

Connected Car TCU Design Engineer (643)
Cranfield
£25.96 - £31.00p/h

We are recruiting for a Connected Car TCU Design Engineer (new product development) for one of our automotive clients based in Cranfield.
You will be working for a globally recognised automotive company.
This is a long-term contract role. The contract is on an ongoing basis a may run for several years.

Key Responsibilities of the Connected Car TCU Design Engineer:

• Development of in-vehicle telematics systems for client’s products sold across the AMEIO region.
• Generation and release of TCU configuration data
• Managing Tier 1 suppliers to deliver products to Quality, Cost & Timing targets.
• Coordination of in house and supplier TCU validation to client’s design standards ahead of new software releases
• Collaboration with Off Board Connected Car team, test teams (both on-board and off-board) and customer orientated engineering team to confirm connected car functionality & performance
• Collaborate with Sales and Marketing teams to ensure technical solution supports business objective
• Collaborate with purchasing to support sourcing and cost definition/optimisation tasks.
• Collaborate with related engineering sections to ensure all system components are packaged and connected correctly to meet all system design and regulation requirements.
• Status reporting to management at all levels.

Qualifications & Experience for the Connected Car TCU Design Engineer:

• 2+ years’ experience in automotive electrical and electronic development or be able to demonstrate equivalent experience on a major development program.
• Understanding and experience of telematics system development is a must.
• Experience managing Tier 1 suppliers in the development of complex electronic products.
• Understanding of both IOT and vehicle level protocols (MQTT, TCP/IP, CAN, UDS, Ethernet).
• Experience liaising with 3rd party telematics service providers and MNO’s
• Experience co-ordinating complex BOM releases.
• Ability to communicate effectively in a cross cultural and cross functional team.
• A pro-active approach and ability to self-manage.
• Flexibility regarding working practice and working hours.
• Availability to travel abroad, typically a few days to 2 weeks, but on rare occasions could be longer.
• Competency with PC applications. MS office, Image editing etc.

Hours & Pay for the Connected Car TCU Design Engineer:
• Monday to Friday
• 39 hours per week
• £25.96 - £31.00p/h

LMIND

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has over 45,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Unlock your potential at WTW.

The Segment

The Climate and Resilience Hub (CRH) is the focal point for our climate expertise and capabilities, pooling knowledge from across our people, risk and capital businesses and from our collaborations to deliver climate and resilience solutions in response to a range of regulatory, investor, consumer, employee and operating pressures. Under the Climate Quantified™ brand we deliver analytics, advice and transactions to enable corporate, finance and public sector institutions to embrace the climate decade ahead.

The Role

We are looking for an experienced, highly skilled and motivated senior individual to join WTW’s award winning Climate and Resilience Hub (CRH) and lead our growing team and business in Asia. You will help institutions evaluate and implement their pathways to a resilient, just and net zero transition drawing upon WTW’s extensive climate-related capabilities across risk, capital and people solutions.

You will contribute to the development of CRH global programmes and strategy and the development of the extensive WTW business platform in Asia.

This will include:

• Develop and deliver the strategy and business for the Asia-Pacific Climate Risk Centre
• Leadership of CRH’s business development of advisory and transactional work in Asia Pacific
• Lead teams to deliver complex projects and manage team resources to ensure progressagainst timetables, deliverables, resources, governance and professional excellence
• Collaborate with our people, risk, and capital businesses to solve client needs through new proposition development across physical, transition, and liability climate risk
• Build and iterate an operating model for the Asia-Pacific Climate Risk Centre, including the development of working relationships with CRH staff around the world and with WTWindustry experts across Asia-Pacific
• Build, manage, and develop the capabilities of staff in the Asia-Pacific Climate Risk Centre
• Develop, maintain, coordinate and facilitate strong relationships and good communications with business partners, clients, and other organisations in the Asia Pacific region
• Actively mentor members of the team on a technical and professional development basis;
• Representation of the CRH and WTW at key external events in Asia;
• Contribute to the development of new intellectual capital

The Requirements

• Educated to postgraduate level in geography, environmental science, risk, or a closely related field (holding a PhD is a strong asset)
• Proven experience providing advisory services on climate risk, including with multilateral development banks, corporates, and other similar organisations;
• Excellent knowledge of and experience in assessing and managing climate physical andtransition risks.
• Proven project coordination skills and experience as team leader.
• Strong written and verbal communication skills and ability to communicate methods,results and recommendations from complex analysis to expert and non-technical audiences
• Professionalism, enthusiasm for working as the leader of a team, and ability to interactwith a diverse group of people Respect for your fellow colleagues and a deep commitment to the mission and values of the Climate and Resilience Hub of WTW
• A minimum of 5 years of relevant experience on climate risk, with a strong track record inthe Asia-Pacific region
• International travel will be required occasionally

Job Responsibilities:

- Responsible for L1/L2 technology support including troubleshooting of Digital Signage Software, Network issues and Client platform relation problems, including PC, Printers and Peripherals

- Daily IT Support for customer ( onsite and offsite )

- Maintenance and upgrading of current system

- Hardware and Software evaluation with testing

- Other duties/ad hoc tasks as assigned

- General Technical Trouble-shooting on I.T hardware and software products ( Digital Signage, LED Display )

- Handle incoming calls from end user for I.T matters

- Work closely with various IT resolver group to resolve customer software issues

- Project installation/ Maintenance

- Repair of LED modules

Job Requirements:

- Diploma in any field

- 2 years or more working experience in same field

- Mandarin Writing and speaking is a must as our supplier mostly from China

- Good written and spoken communication skills

Position Type:

Full-time

Type of Hire:

Experienced (relevant combination of work and education)

Education Desired:

Bachelor of Engineering

Travel Percentage:

0%

About the Team:

This role is required to operate as a Business Analyst + Project Manager in the change delivery team responsible for end-to-end delivery of projects while working with the customer, technology, operations, and support teams.

What You Will Be Doing:

• Work with clients, IT, product, and operations teams to understand high-level requirements and capture business needs.
• Clearly articulate and document business requirements and translate them into functional specifications.
• Collaborate with project managers, architects, developers, and other team members to design solutions.
• Assess risks of various solutions and prioritize competing business demands.
• Coordinate project delivery by participating in design reviews and walk-throughs to communicate designs and validate proposed solutions.
• Provide subject matter expertise to support development and testing of project deliverables and quality assurance validation.
• Provide analytic support by coordinating data extraction from various databases and interpreting data.
• Participate in functionality testing, integration testing, and user acceptance testing; document test cases and results.
• Follow change management process for change deployment.

Requirements:

• Minimum of 15 years of professional experience as a Business Analyst in a fast-paced, multi-project environment with senior management engagement.
• Functional understanding of exchange-traded derivatives and cleared OTC derivatives business processes, trade flows, and knowledge of trade clearing, back-office processes, reconciliations, and margin & funding.
• Hands-on experience with industry-leading tools in the derivative space.
• Effective communication skills in various formats and to different levels of seniority.
• Ability to foster an open environment with constructive problem-solving and proactive issue and risk management.
• Strong presentation skills and ability to work effectively with global teams.
• High-level understanding of common technology platforms used in derivatives clearing.
• Strong time management and multitasking skills.

Desirable Skills:

• Analytical skills and ability to produce multiple options to arrive at a preferred solution.
• Ability to provide clarity with authority backed by strong functional and communication skills.

Knowledge/Experience:

• Extensive experience with software/service solutions delivered on a hosted and managed basis, including SQL Server.
• Knowledge of the derivative market, especially in post-trade activities.
• Hands-on experience with industry-leading tools in the derivative space.
• Ability to build and maintain strong client relationships with deep technical and functional expertise.
• Knowledge of project methodologies such as AGILE and Waterfall.
• Competency in risk, information security, and compliance best practices.

Education:

High school diploma, GED, or equivalent. Bachelor's degree in business or a related field is preferred.

What We Offer You:

• An exciting opportunity to be part of the world's leading FinTech Product MNC.
• A vibrant team and a career in the core banking/payments domain.
• Competitive salary and attractive benefits, including healthcare coverage for both employees and dependents.
• A multifaceted job with a high degree of responsibility and numerous growth opportunities.
• A broad range of professional education and personal development possibilities.

Privacy Statement:

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model:

Recruitment at FIS primarily occurs through direct sourcing. We only accept resumes from recruitment agencies on our preferred supplier list and are not responsible for any related fees incurred by resumes submitted to job postings, our employees, or any other part of our company.

#PridePass

For full details of the role requirements please see attached Job Description and Person Specification for this vacancy.

Daily Operations

• Operate and run day to day AV and VC system for virtual and physical events
• Plan and manage schedule for multiple Teams/ VC meeting to ensure setup and tests are done
• Responsible in ensuring AV and VC system are in good working condition by conducting predictive and preventive maintenance
• Providing Level 1 support on fault rectification works
• Produce monthly report of the maintenance checks for filing and checking
• Working closely with Facilities Management team on operation.
• Attending to maintenance service requests
• Maintain an asset inventory with proper labelling as well as problem and incident reports
• Coordinate and supervise the rectification of AV and VC defects, maintenance, replacement and upgrading works
• Monitor and attend to maintenance service requests

Who we are looking for

• Technicians/ Operational Executive shall have at least 1 year experiences in audio visual (AV) equipment operations and maintenance
• Good communication and interpersonal skills, with an eye for detail
• Well knowledge on MS Teams and Polycom system
• Positive working attitude
• Able to handle stress and multitasking
• Good team player

Daily Operations

• Operate and run day to day AV and VC system for virtual and physical events
• Plan and manage schedule for multiple Teams/ VC meeting to ensure setup and tests are done
• Responsible in ensuring AV and VC system are in good working condition by conducting predictive and preventive maintenance
• Providing Level 1 support on fault rectification works
• Produce monthly report of the maintenance checks for filing and checking
• Working closely with Facilities Management team on operation.
• Attending to maintenance service requests
• Maintain an asset inventory with proper labelling as well as problem and incident reports
• Coordinate and supervise the rectification of AV and VC defects, maintenance, replacement and upgrading works
• Monitor and attend to maintenance service requests

Who we are looking for

• Technicians/ Operational Executive shall have at least 1 year experiences in audio visual (AV) equipment operations and maintenance
• Good communication and interpersonal skills, with an eye for detail
• Well knowledge on MS Teams and Polycom system
• Positive working attitude
• Able to handle stress and multitasking
• Good team player

What you get to do in this role:

The Customer Success Director will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing Customer Success Squads (Success Architects, Platform Architects & Customer Success Managers) across industry segments. The Director will develop senior executive relationships across the portfolio of accounts as well as with ServiceNow sales and partner leadership. The overriding objective for the Customer Success Squads will be to drive Customer Outcomes at these managed accounts leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the account.

• Lead/contribute to business planning for the Area aligned with the company’s overall strategic direction
• Manage/oversee the operational aspects of the CS portfolio delivering high customer satisfaction metrics, Quality Assurance, and profitability for the portfolio of accounts
• Manage and grow a team of Customer Success specialists, responsible for inspiring, growing, guiding and mentoring your team
• Develop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partners
• Support customer success pre-sales activities in collaboration with our commercial teams
• Drive a high rate of CS renewals and upsells withing the portfolio of accounts
• Contribute thought leadership to customer success methodology and innovation with emphasis on industry specific needs.

Exciting opportunity to work in the Design and Direct Customer Experience, Contact Centres business unit Challenge yourself to improve business performance through automation and process enhancements. Permanent full-time opportunity based at our Mascot campus. Our ability to stand the test of time has been no coincidence. We’ve come this far Read More...

Click here to view more detail / apply for Service Delivery & Design Manager, Contact Centres

To lead and be accountable for a complex range of services which need to undergo significant change and transformation over the next few years, working across organisational boundaries to develop and instil a collaborative way of working. In leading this transformation process and managing the change the post holder will need to actively and consistently engage patients, carers and families as well as a wide range of multi professional staff to ensure that there is a clear and unequivocal focus on quality and safety at the core of the service group. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Job Description Summary

Responsible for the architecture of applications. Defines application and technical component composition and interactions which address functional and non-functional requirements. Selects, defines and documents technology choices that best addresses requirements and constraints. Performs viability assessments to analyse and resolve architectural weaknesses. An application architect will need to interact effectively with business stakeholders, project managers, developers, and specialists to oversee the planning and implementation of applications.

Job Overview: As a ServiceNow Architect, you will be responsible for designing, developing, and maintaining ServiceNow solutions to meet the IT service management and business process automation needs of the organization. You will work closely with stakeholders to understand requirements and translate them into efficient and effective ServiceNow solutions.

ServiceNow Architects are key figures in enabling organizations to efficiently manage their IT services and automate business processes. They need a deep understanding of the ServiceNow platform, ITSM, and ITIL practices, as well as strong technical and communication skills to succeed in this role.

Key Responsibilities:

· ServiceNow Design: Design and architect ServiceNow solutions based on business requirements, best practices, and industry standards.

· Customization: Customize and configure ServiceNow applications, modules, and workflows to meet the specific needs of the organization.

· Integration: Integrate ServiceNow with other systems and applications to ensure seamless data flow and process automation.

· Process Automation: Design and implement workflow automation, business rules, and orchestration to streamline and optimize business processes.

· Data Modeling: Develop data models, tables, and relationships within ServiceNow to support data consistency and reporting requirements.

· User Interface (UI): Create user-friendly and intuitive ServiceNow UIs for various applications and modules, ensuring a positive user experience.

· Security: Implement and manage security and access controls in ServiceNow, ensuring data privacy and compliance with security policies.

· Performance Optimization: Monitor and optimize the performance of the ServiceNow platform to ensure it meets user expectations.

· Documentation: Maintain thorough documentation of ServiceNow configurations, processes, and customizations.

· Training and Support: Provide training to end-users and support teams to ensure they can effectively use and manage ServiceNow.

· Upgrades and Maintenance: Stay up to date with ServiceNow updates and patches and manage the upgrade process.

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field.
• ServiceNow certification(s) such as Certified System Administrator, Certified Implementation Specialist, or Certified Application Developer.
• Proven experience as a ServiceNow Architect or a similar role.
• Strong knowledge of IT service management, ITIL processes, and best practices.
• Proficiency in JavaScript, Glide scripting, and other ServiceNow development languages.
• Experience with ServiceNow platform administration and customization.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills to work with cross-functional teams and stakeholders.

Preferred Qualifications:

• Experience with ServiceNow Service Portal development.
• Knowledge of ServiceNow Performance Analytics and Reporting.
• Integration expertise with REST, SOAP, and other web service protocols.
• Familiarity with service management tools and frameworks.

To be responsible for the professional leadership and development of Nursing and Integrated Clinical Professions within the Care Groups in order to facilitate the delivery of excellent clinical practice and be clinically responsible for the delivery of all nursing and wider non-medical clinical elements of the service To lead by example, working within the Trust values to empower and develop leadership of all Nursing and Integrated Clinical Professions staff in the Care Group enabling each member of staff to perform to the best of their ability providing high quality patient care within available resources To deliver the Nursing and Integrated Clinical Professions strategy within the Care Group, this will form an integral part of the Care Group strategy and in year operational work plan To provide professional advice to the Care Group Manager, Care Group Director, clinicians, and other senior managers within the Trust To participate as a senior member of the Care Group Management team for supporting business planning, service developments and operational delivery including achievement of performance targets To be accountable for the standard of Nursing and Integrated Clinical Professions care and practice within the caregroups To be a care group lead for Brilliant Basics and accreditation programmes To lead in implementing and maintaining the quality governance, patient experience, and risk management work plan, including the evidence of CQC essential standards and outcomes To take senior management responsibility for Nursing and Integrated Clinical Professions and care group quality governance portfolios of work including complaints, risks, safety, quality, effectiveness and patient experience, ensuring high impact, measurable outcomes are delivered in mitigating risk and improving quality, safety and patient experience To facilitate and challenge clinical practice and processes and involve relevant staff in improving patients services and quality. Developing approaches for the utilisation of best practice and research evidence which supports Nursing and Integrated Clinical Professions and improves patients experience To assist the care group management team in financial management of the care group by managing within budgets, developing, and delivering financial improvement programmes, complying with Trust financial rules, recognising and balancing finance versus quality/safety/efficiency To directly line manage the Heads of Nursing or clinical professions /Midwifery and provide professional leadership to the senior nursing community g. CNS, ACP, Matron and lead on performance management of the senior nursing community on their nursing budgets, ensuring controls for workforce management (such as temporary staff, rostering, management of leave and absence) are robust Budget holder for multiple distinct clinical services To lead with the Deputy Chief Nurse an annual review of all nursing skill mix and establishments, using national and professional benchmarks To oversee all investigations relating to complaints and incidents, ensuring timely and accurate completion of robust processes within the relevant timeframes and legislative processes Lead and hear disciplinary, sickness, performance, and grievance procedures as appropriate ensuring issues in relation to NMC registration/capability/fitness to practice are properly considered and dealt with Ensure that the approach to complaints is such that each complaint is viewed as a service improvement opportunity Act as a professional resource for the nursing workforce in order to ensure a high-quality learning environment is achieved. Ensuring performance reviews are completed, personal development plans are in place and essential training compliance is within Trust agreed levels The postholder will frequently be expected to work clinical shifts utilising their professional knowledge. These shifts will involve frequent moderate effort for short periods of time Responsible for policy implementation for the service To communicate highly complex, sensitive or contentious information to a wide range of clinical, professional and administrative staff effectively where there may be significant barriers to acceptance or understanding On Call duties as required Deputises for the Care Group Manager as required Work within a distributed leadership model within the care group triumvirate

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.