Total 73 Manager human resource executive job vacancies in Customer Service category in Malaysia

Spaceman is the leader in space saving furniture, our products bring joy to people's lives, and that makes our work very satisfying.

We have a friendly team working from a conservation shophouse in buzzy Jalan Besar, close to multiple MRT and bus stops and lots of great lunch options.

We are looking for a new Sales Operations Executive to work with the Sales Operations Manager:

- Respond to customer enquiries by phone, online and WhatsApp

- Process customer orders

- Issue orders to suppliers in Italy

- Plan shipments with our freight provider

- Follow up with customers with balances to pay

- Coordinate deliveries with delivery team/warehouse

- Handle customer feedback

You will be diligent, with good attention. Your role is important to ensuring the smooth running of the company and to customer's having a great experience so we are looking foir someone who will take pride in their work.

Responsibilities

• Maintain the highest standard of excellence in client service by attending to client enquiries and requests
• Engage with customers in a professional and courteous manner, actively listening to their needs and concerns
• Make outbound calls to customers to provide product updates and information by following prescribed script and FAQs
• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.
• Compile customer feedback and provide advisory to management by generating monthly data
• Assist in documenting and reporting quality levels and KPIs
• Provide Administrative support and backup for team members when required.

Requirements

• Diploma or Degree in Business Administration or its equivalent
• A minimum of 3 years of relevant working experience in a client servicing role
• Strong problem-solving skills, maintaining a client-focused approach and exceeding clients’ expectations.
• Service oriented and enjoy interacting with people from different walks of life
• A good team player with ability to multitask and meets stringent service standards
• Excellent interpersonal and communication skills
• Proficiency in MS office applications
• Experienced candidates will be considered for a Managerial role

We regret to inform that only shortlisted candidates will be notified.

Responsibilities:

Operations

• Manage and supervise team of call / chat agents and provide leadership and mentoring
• Ensure that the monthly regulatory and internal KPIs are met
• Monitors and measures service metrics and call volume to develop standards, improvements and resource allocation.
• Overseas the creation and implementation of efficient and balanced workflows that maximise efficiency and produce high levels of service quality and customer satisfaction
• Provides inputs to strategic decisions that impact the functional area of responsibility.
• Capable of handling and resolving escalated issues and complaints arising from operations and requiring coordination with other departments.
• Provides mentoring and leadership to team of agents
• Execute quality monitoring requirements that deliver intent and customer satisfaction goals

Projects

• Involvement in various projects, such as telephony system upgrade, CRM system upgrade
• Lead in implementing and operationalising new hotlines
• Involvement in implementation of digital solutions to provide convenience to customers

Period:

• 2 year contract

Location:

• Kallang Sector

Working Hours:

• Monday to Friday, 8am to 6pm
• Alternate Saturday, 8am to 1pm

Salary:

• up to $6400 + bonus

Requirements:

• Minimum Degree holder
• At least 5 years of experience in contact centre or similar environment
• At least 3 years of managerial or supervisory experience
• Good people management skills and able to work under pressure
• Familiar with customer service metrics and strong customer - fronting and communication skill
• Knowledge in CRM and telephony systems
• Ability to work independently while being a cohesive team member
• Excellent leadership and interpersonal skills
• Change management and stakeholder management

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Salary: Basic $4,500 - $5,000 + handphone & transport allowances + VB
Time: Monday - Friday (8.30am to 5.30pm) & alternate Saturday (8.30am to 12.30pm)
Location: Raeburn Park

Responsibilities:

• Manage daily operational activities.
• Manage cost recovery.
• Manage customer feedback/complaints and service recovery.
• Manage all matters relating to vehicle maintenance, repairs, breakdown, accidents and claim settlement.
• Manager operation and maintenance of GBCR vehicle fleet.
• Manage LTA compliance and reporting.
• Manage new rental and projects.
• Develops and implements preventative maintenance programs.
• Manage repair and maintenance budgets.
• Vendor management and relationship.
• Resolve escalated issues arising from operations and requiring coordination with other departments.
• Fleet planning, utilisation and vehicle movement.
• Manage staff welfare, discipline, work performance and HR matters.
• Take lead of all matters within the department and company.

Requirements:

• At least 2 years of relevant experience.
• Min GCE 'O' Level or Diploma.
• Possess Class 3 driving license.
• Proficient in MS Office.
• LTA Compliance and Accident claims knowledge.
• Independent, resourceful and possess a high level of personal drive and commitment in work, responsible, positive with a can-do attitude.
• Able to lead, team-player and able to work well under pressure (able to handle staff and customer issues calmly and professionally).

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Toh Qiu Wei | EA Personnel No.: R23116260

Executive Manager, Merchants Customer Portfolio and Partnerships Parental Leave Cover – 12 month secondment Business Bank (BB) offer a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers.Everyday Business Banking (EBB) is a centre of excellence for innovation development and capability within the Group. Merchant Solutions sits within EBB, and this position play a key leadership role by driving a dedicated focus on the Merchant Domain strategic priorities, key customer opportunities and partnership opportunities that demonstrate value in new and different ways. This role is accountable for the Merchants Partnerships capabilities, Go-to-Market approach, voice of customer, and Portfolio strategy. The team is critical to delivering on CBA’s intent of reshaping our relationship with Merchants, creating new opportunities to deliver commercial value and driving our NPS agenda.See yourself in our teamThe Executive Manager for Merchant Customer Portfolio and Partnerships is responsible for leading a team who…

Click here to view more detail / apply for Executive Manager, Merchants Customer Portfolio and Partnerships – 12 month secondment

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Award winning and innovative Aged Care Provider, including recipient of Xref's 'Best Workplace Award 2023' and 'Engage Change Champion Award 2023' as well as Voice Project’s 'Best Workplace Award 2021' Competitive Remuneration package excellent benefits Wellbeing initiatives along with Employee Rewards and Recognition Programs Industry leading clinical and allied health staff ratios Montefiore has an outstanding opportunity for a motivated and passionate Residential Manager to join our experienced team. Based at our boutique Woollahra campus, this is a permanent full-time role in which you will be charged with overseeing the delivery of quality care and services. Reporting to the Director of Residential Care, you will be supported by a Deputy Care Manager, and an administration team. Additionally, you will be working within a well-resourced and supported structure that includes dedicated clinical, allied health and hotel services. This truly is a leadership role working within established systems while thoroughly expanding your professional experience as a leader…

Click here to view more detail / apply for Executive Care Manager

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Salary Range: $27.50 - $41.50

Union Position:

No

Department Details

Summary

The Registered Nurse in the Clinical Care Leader (CCL) role facilitates health care services for patients in cooperation with the health care team. Demonstrates strong clinical reasoning and critical thinking skills to analyze data and appropriately respond to changing situations. Effective communication skills to collaborate, negotiate, and resolve conflicts, situations, and/or issues with peers, inter-professional colleagues, patients and families. Establishes and maintains effective working relationships with patients, medical staff, clinical support staff and the public. Serves as a mentor to staff while assisting in facilitating the over-all clinic activities. Participates and may serve in leadership roles on department/organizational tasks forces and committees.

Job Description

Responsible for utilizing the nursing process (assessment, diagnosis, outcomes/planning, implementation and evaluation) to provide individualized nursing care to patients. Responsible for the coordination of care, patient assessment, patient education, triage, and various other nursing interventions. Collaborates with other inter-professional colleagues, including physicians, to plan, implement and evaluate care. Demonstrates competency and practices within the full scope of nursing expertise/knowledge and utilizes appropriate age and population specific standards as designated in their assigned clinical setting. Functions within the scopes and standards of nursing practice as outlined in the Nurse Practice Act and Administrative Rules in state of practice and licensure. The Sanford Professional Nursing Practice recognizes the Scope and Standards of Practice and the Code of Ethics for Nurses with Interpretive Statements as published by the American Nurses Association as the foundation of nursing care delivery and professional conduct. Documents patient history, symptoms, medications and care provided in compliance with applicable standards/regulations.

Utilizes technology to enhance quality patient care, to collaborate with physicians and inter-professional team members, and effectively delegates to and supervise unlicensed personnel, assume overall nursing accountability for patient care.

Assists in conducting new staff training and orientation regarding operating rules and working standards. Supports and assists in the implementation of established performance improvement policies and trains employees on these policies. Accountable to follow up with risk management and training of clinical staff as needed. Knowledge of common safety hazards and precautions to establish a safe work environment. Learns new concepts, processes and tools related to own personal development and education.

Qualifications

Bachelor's degree in nursing strongly preferred. Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA). Minimum of two years’ clinical experience preferred.

Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state. Obtains and subsequently maintains required department specific competencies and certifications. Functions within the legal scope of practice.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Responsibilities

The Manager will plan, organize and manage the overall resident care of the Nursing Home to ensure optimal quality of care is delivered to the residents. He/ She will have oversight and accountability for the functions and activities of the Community Care Associates (CCAs) and Nurses.

• Resident Personal Care
• Embrace and drive organisation's person-centred care philosophy to render care in a manner and in an environment that promotes maintenance or enhancement of residents’ quality of life and clinical status.
• Monitor timely completion of residents’ daily schedule and care plan.
• Monitor collection and maintenance of all resident data per organizational policies.
• Monitor regular engagements of residents and family members to determine satisfaction with quality of care.
• Work with clinical teams and other appropriate stakeholders to ensure provision of quality care.
• Administration and Management
• Review rosters of CCAs to ensure compliance with staffing requirements, organizational policies and regulations. Ensure effective staff assignment and scheduling.
• Ensure completion of periodic and annual competency evaluations and performance appraisals.
• Monitor overall regulatory compliance of the nursing home operations.
• Develop QA policies and plans, and maintain adherence.
• Assist with the development of the annual budget and monitor expenses.
• Teaching and Supervision
• Facilitate staff’s individual growth through mentoring and coaching.
• Ensure timely and comprehensive orientation programme is conducted for all staff.
• Develop and conduct trainings for junior and new staff.

Requirements

• Recognised degree, in any discipline.
• Preferably with at least 8 years as a Senior Community Care Executive or have experience managing a department with frontline staff.
• Experience in healthcare setting will be an advantage.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Patricia

Dynamic Human Capital

Registration number R23114618 | EA Licence No: 12C6253

NVIDIA is hiring a presenter for the Executive Briefing Center Demo Room, EBC, at our Headquarters in Santa Clara. In this highly impactful position, the presenter will lead discussions and provide thought leadership at the CXO level to the world's top corporations, startups, media and investors. An ideal candidate will have deep expertise in at least one of the technologies being presented with the ability to quickly learn and broaden their expertise across emerging technologies. We believe this is an outstanding opportunity to become an authority in the entire NVIDIA ecosystem, both on the machine learning and software front as well as hardware!

What you will do:

• Demonstrate the latest advancements in NVIDIA technology and workflows from our research and product teams, customers, and partners.

• This is a customer facing role and you’ll be presenting, in person, to small and medium sized groups.

• Tailor messaging for individuals of varying levels of technical experience and seniority.

• Build relationships and influence across organizations, without direct authority, whilst supporting program management of EBC content.

What we need to see:

• Bachelor's degree or equivalent experience

• 8+ years of work experience in the areas of technical marketing engineer, program management, or a research background

• Strong oral presentation skills and experience providing enterprise thought leadership

• Be highly motivated to acquire a strong solid understanding of the NVIDIA product line and solutions as well as how they are adopted in enterprise and startup use cases.

• Experience in how Artificial Intelligence/Machine Learning is being applied to enterprise workflows and the implications of this technology - e.g. Digital Twin, HPC, Large Language Models, Computer Vision, Generative AI, Natural Language Processing, XR, Digital Avatars, Omniverse and OpenUSD - Universal Scene Description.

Ways to stand out from the crowd:

• PhD or equivalent

• Proficient in two or more spoken languages

• Curiosity about emerging technology - GenAI, GANs, XR, Robotics, Digital Twins, and Avatars

• Expertise with the Linux command line, coding, containers and HPC scheduling

• Cloud computing experience, e.g. Google Cloud Platform, Amazon Web Services and/or Microsoft Azure

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you are creative and autonomous, we want to hear from you!

The base salary range is 140,000 USD - 276,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

We are Spaceman - space saving hero, Singapore's most exciting furniture brand.

We offer exclusive innovative products and we pride ourselves on supporting them with considerate and comprehensive customer service.

We are looking for a passionate customer service executive/manager to drive customer excellence in our company.

We have a friendly team based in a conservation shophouse in buzzing Jalan Besar.

We offer generous pay as well as private medical insurance and discretionary bonus.

The role will involve:

- Respond to incoming queries from existing customers by phone, WhatsApp, email

- Input into and update our online Helpdesk system

- Work with our technical department to identify solutions that will please our customer

- If necessary visit customers to review their concerns face to face

- Schedule any remedial work required

- Liaise with the factory in Italy for advice and parts

- Follow up with customers to ensure they are happy their query has been addressed

You should be diligent, with good attention to detail.

Contact us now to become part of the space saving heroes.

JOB DESCRIPTION

· Booking of customer appointments via different channels eg. Online, phone, etc

· Ensure customers’ physical treatment/product card balance tally with WESS System

· Compile outlet/roadshowfeedback forms and prepare reports

· Handles all customers’ online and offline enquires, complaints and refunds promptly

· Make sure all outlet staff possess and execute quality customer service

· Gather feedback/Investigate, discuss and negotiate with clients on complaint cases

· Gather feedback/Investigate, handle and process refund cases for customers

· Doing public relations with clients and maintain good relationship with them

· Ad-hoc tasks as assigned by Management

JOB REQUIREMENTS

· Possess a genuine willingness to learn, be intuitive，resourceful and coachable

· Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.

· Confident, self-starter who works well independently

· Must be highly self-motivated

· Professional phone etiquette

· Works well with other employees and is a team player with a positive attitude

· Strong communication skills, both oral and written

· With at least 1 year experience in customer service job or handling customers

· Basic knowledge on how to use Microsoft Word and Excel is required

· Knowledge on how to use WESS system and Infotech system will be best

· Minimum a diploma in any field of study is preferred

· Will be required to travel to various outlets and different roadshow venues to meet clients an

mangers when necessary

· Office working days and hours: Mon to Fri 9am to 6pm

职位描述

• 通过不同预约渠道进行客户预约，例如, 网上、电话等

• 确保客户的治疗/产品实体卡余额与WESS系统的一致

• 收集并集合分店/路演顾客反馈表格并准备相关报告

• 及时处理所有客户的线上线下查询、投诉和退款

• 确保所有分店员工拥有并执行优质的客户服务

• 针对客户投诉与退款，收集客户意见，调查，与客户讨论和谈判以便提 出最适合的解决方案

• 与客户进行很好的交流并与客户保持良好的关系

• 管理层分配的临时/索碎任务

工作要求

• 具有真诚的学习意愿、直觉性、足智多谋和易于接受指导

• 拥有乐观、积极、热情的态度，与客户从零开始建立关系

• 自信、主动、能独立工作

• 必须具有高度的自我激励能力

• 拥有专业的电话礼仪

• 与其他员工合作良好，具有积极的团队合作精神

• 较强的口头和书面沟通能力

• 具有至少1年客户服务工作经验或面对/处理客户的经验

• 需要有基本知识知道如何使用 Microsoft Word 和 Excel

• 了解并且会使用WESS系统和Infotech系统将是最好不过了

• 至少拥有任何学习领域的高中文凭

• 必要时将被要求前往各个分店和不同的路演场地与客户和经理会面 与开会或处理客户的投诉与退款

• 办公司工作日和时间：周一至周五上午 9 点至下午 6 点

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Primary Care Engagement (PCE) Team, Primary Care & Community Care Development Division (PCDD) supports MOH and primary care providers, essentially private GP and dental clinics in the operationalisation and administration of national schemes such as Community Health Assist Scheme (CHAS), Screen for Life and Public Health Preparedness Clinics (PHPCs). This is to enable our primary care providers to provide affordable and quality care for patients in our community.

As a member of this team, your key roles will include the following:

Schemes Administration

• Encourage and recruit private GP and Dental to sign up for national schemes and programmes
• Conduct training and on-boarding of clinic onto the scheme and programme
• Lead in the management of specific national schemes, which includes liaising with MOH and relevant entities on the development, monitoring, reporting and administration of the schemes.
• Assist in the development of collaterals for marketing and administration of schemes and programmes
• Proactively review, identify gaps and propose solutions to ensure smooth operations of schemes
• Work with various agencies (MOH, NCS, HPB, IHiS) to continuously improve workflow to ease administrative or IT workload for the clinics
• Driver for publicity platforms such as content management on various platforms, both online and offline

Account Management

• Engage and provide dedicated support to assigned private General Practitioner (GP) and Dental Clinics as their account manager
• Manage and foster strong relationships with the doctors, dentists and their staff
• Support and assist the assigned clinics to administer national schemes, such as CHAS, Screen for Life, PHPC, National Vaccinations for Adult & Childhood and Child Development Screening.

Cross Team Workgroup

• Be involved in initiatives to further enrich the engagement and development of the Primary Care sector
• Support IT initiatives for both internal and external stakeholders for driving primary care digitalisation.
• Co-create models of care to support the PCDD long term initiatives.

Job Requirements

• Degree holder in any discipline
• Experience in developing networks and partnerships with stakeholders
• Able to multi-task and possess strong project management skills
• Adaptable, resilient and able to work well in a dynamic and fast paced environment.
• Strong problem solving and conflict resolution skills
• A self-starter, with strong analytical and communication skills (both spoken and written)
• Prior experience in healthcare (GP engagement/operations) is an added advantage
• Able to work after office hours when required