Total 531 front end developer job vacancies in Customer Service category in Malaysia

• Position : Front Desk Executive / Customer Service – Up top $2,800 Basic – Tiong Bahru
• Location : Tiong Bahru
• Working hours : 6 Days Work Week - 3 rotating shifts (7AM-3PM, 3 PM -11 PM, 11 PM -7AM) or Permanent Night Shift (11PM-7AM)
• Salary (commensurate with experience) : Up to $2,800 Basic + Meal Allowance + AWS + Performance Bonus + 10 Days Annual Leave (1st Year)
• Duration : Perm
• Industry : Hotel

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Handles the day-to-day operation of Front Office department.
• Work closely with internal departments to ensure smooth-flowing of operations and to achieve maximum guest satisfaction.
• Any other ad-hoc duties as assigned

Requirements:

• Willing to work weekends & Public Holidays and either 3 rotating shifts or permanent night shift
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
• No experience required!

Email to: jeslyn@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684

About Us G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey. Discovery Parks Kununurra is a large 10 acre park located on the river bank. Fully equipped cabins and powered sites are on offer with a lovely swimming pool for guests to cool off in after a busy day exploring this stunning region. The Role We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to: Providing a high standard of customer service Processing guest check-ins and outs Accurately using the park booking system to make reservations and manage accounts Coordinate with the Housekeeping team to track readiness of accommodation Supply guests information regarding property and local areas of interest Completing the day-to-day office…

Click here to view more detail / apply for Front Office Receptionist - Kununurra

• Basic $2000 to $3000 + Bonuses
• Working location: Central (walking distance from MRT)
• Working hours: NORMAL WORKING HOURS
• TRAINING PROVIDED

Job Responsibilities:

• Responsible to assist members with processing enrolment, orders, and some cashier duties
• Data entry and filling
• Handling of email and phone call enquiries
• Assist customer with their fitting and product information (Training will be provided)
• Collaborate with colleagues from other departments to achieve business objectives
• Other ad-hoc duties as assigned

Requirements:

• Able to read Traditional Chinese – as to liaise with relevant counterparts

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

We’re looking for a Front Office Receptionist with a twist at Adina Apartment Hotel Melbourne.    For starters, you’ll love putting others first and you’re smiling when they are – you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal.    A magnet for happiness, you hold the secrets to a whole city; the kind of places and experiences others shrug off as urban myth.   What you don’t know, you’ll find out to unlock unrivalled staycations. Plus, you’ll add your own unique mix of passion, drive, organisation and flex to everything you do (and make it all look effortless).   Like us, you always go the extra mile to make guests feel at home. So do we. It’s the reason our guests book, repeat book and love us – and it’s why we want you on our team.   Make no mistake, we’re looking…

Click here to view more detail / apply for Front Office Receptionist

Jobs Responsibilities

• Assist walk-in clients on account opening enquires/issues
• To make follow-up calls/emails to clients on verification, personal details update requests, compliance related matters
• Process Corporate Account Opening documents
• Support Live Chat enquiries
• Ad-hoc duties may be assigned when required

Job Requirements

• Min. 1 year of work experience in financial services industry

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
lynnmak@recruitexpress.com.sg
Recruit Express Pte Ltd (EA No. 99C4599)

Responsibilities:

• Welcome and Seat Guests: Greet guests with a friendly smile and guide them to their tables with warmth and professionalism.
• Efficient Operations: Ensure smooth daily operations by handling order processing, table arrangements, and billing procedures with precision.
• Customer Satisfaction: Address customer needs promptly and courteously, ensuring their satisfaction throughout their dining experience.
• Safety First: Maintain strict adherence to established safety protocols to ensure a secure environment for both patrons and staff.
• Cleanliness is Key: Uphold cleanliness and hygiene standards to guarantee a pleasant dining atmosphere.
• Team Player: Engage in general cleaning tasks as required to maintain the overall cleanliness of the restaurant.
• Flexibility: Perform any additional duties delegated by the manager to contribute to the smooth operation of the establishment.

Additional Benefits:

• Performance Incentives: Earn up to $80 monthly in performance incentives (Terms and Conditions apply).
• Profit Sharing: Be part of our profit-sharing program.
• Variable Performance Bonus: Opportunity to receive additional bonuses based on performance.
• Staff Meals: Enjoy two staff meals provided per shift.

Work Details:

• Locations: Central, West, and East
• Work Schedule: Five days per week
• Working Hours: 44 hours per week, with overtime payable
• Annual Leave: 14 days per year, with overtime payable

Why Join Us:

Join our dynamic team and be a crucial part of delivering exceptional dining experiences to our valued customers.

Interested candidates can Whatapps +65 90850773

EA License 22C1383

EA Personnel R22110043

Amy's School of Dance is looking for child centered & committed individuals to join our family! We have a 1 Full Time & 1 Part Time position available.

Responsibilities for Part Time Staff (but not limited to the following)

• Tracking student attendance
• Coordinating make-up classes with parents and updating timetable
• Collecting payment for classes
• Answering general enquiries regarding classes
• Accompany young children to the washroom
• Sending ad-hoc messages to parents for reminder/events/updates
• Inform instructors of new students
• Help out with school events
• Tidying the centre

Additionally for Full-timers

• Sending quarterly class videos to parents
• Plan & execute school events
• Invoicing
• Any other administrative task when needed
• Emails
• Text messages

Job Requirements

• Ability to multi-task
• Good team-player
• Communicate effectively with clients of all ages
• Required to work on Saturdays
• >18 year old, students are welcome to apply

Qualifications

• Minimum educational qualification of “O” Level or equivalent;
• Proficient in Microsoft Word and Excel;
• Fluent in English. Ability to speak another language will be an added advantage.

Part-Time Working hours

• Saturdays (8am-4pm or 11am-7pm) Students >18 years above are welcome to apply

Full-Time Working hours (1 year Contract Staff)

· 4 day work week (40 hours)

· 3 Weekdays (varied timings) & Saturdays (8am-7.30pm)

· Off day- Sunday,Monday,Tuesday

Summary of role requirements:

• Looking for candidates available to work on Weekdays (Wed/Thurs/Fri) & Saturdays (Full-Time)
• Some experience required for this role preferably

Benefits:

• 3 full days off including Sundays.
• Subsidised training course for the right candidate.
• Convert to permanent position with additional benefits like yearly bonus after 1 year.

Please email your resume to infoamydance@gmail.com. We look forward to hearing from you.

• Perform frontline customer service support and back end support ,multi task
• Reply whatsapp enquiries promptly,and answer telephone calls in a professional manner based on company’s protocol.
• Securing appointments,sending reminder and monitor closely,to avoid last min cancellation. Follow up on wait list status. scheduling of aesthetic appointments in the calendar.
• Consult face to face customers on our service and products and closure of sales and packages.
• Maintain cleanliness of front counter.
• Other ad-hoc duties assigned by manager.
• Ensure operation run smoothly.
• Perform administrative duties,filling and data entry with basic knowledge on Excel.
• Handle customers feedbacks and complaints and summerise report to manager.

Our Client is a Singaporean multinational engineering and technology company.

Job Title: Front Desk Support (Islandwide), up to 2 years contract, $2000-$2600

Job Scope

- Conduct telemarketing and survey with customers

- Meet personal and company key performance indicators

- Provide quality customer service, and provide prompt follow-up with customers over phone/email

- Listen to customers' needs, seek to understand the root of their issues and the intent of their queries

- Resolve their queries efficiently, offer alternative solution and/or escalate issues promptly

- Submit regular reports to Team Lead and propose new ideas to improve performance

Requirements:

- GCE 'O' levels and above

- Prior experience with outbound calls and front desk management preferred

- Basic proficiency with Excel and Word

- Good verbal and written communication and interpersonal skills

- Able to project a pleasant disposition to customers over the phone

- Organised, self-motivated and resulted-oriented

- Good teamwork, sense of urgency and work well under pressure

Working Location: Islandwide

Please submit resumes to marcgoh@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Our Client is a Singaporean multinational engineering and technology company.

Job Title: Front Desk Support (Ang Mo Kio), up to 2 years contract, $2000-$2600

Job Scope

- Conduct telemarketing and survey with customers

- Meet personal and company key performance indicators

- Provide quality customer service, and provide prompt follow-up with customers over phone/email

- Listen to customers' needs, seek to understand the root of their issues and the intent of their queries

- Resolve their queries efficiently, offer alternative solution and/or escalate issues promptly

- Submit regular reports to Team Lead and propose new ideas to improve performance

Requirements:

- GCE 'O' levels and above

- Prior experience with outbound calls and front desk management preferred

- Basic proficiency with Excel and Word

- Good verbal and written communication and interpersonal skills

- Able to project a pleasant disposition to customers over the phone

- Organised, self-motivated and resulted-oriented

- Good teamwork, sense of urgency and work well under pressure

Working Location: Ang Mo Kio

Please submit resumes to marcgoh@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Job Highlights

• Be part of a dynamic team!
• Career progression opportunities
• Hotel is located centrally and near MRT

Responsibilities

• Assist guests with check-in and check-out as well as other Guest Service-related duties.
• Coordinate and work closely with Housekeeping and Facilities team to ensure on the overall quality of guest experience.
• Assist with any guest’s requests promptly and address their feedback or concerns professionally.
• Perform any related tasks as assigned

Job Requirements

• Previous internship experience in a hotel or attained qualifications related to Hospitality will be an advantage
• Service-oriented and take pride in delivering exceptional guest service
• Passion to learn and perform a variety of tasks
• Flexible to perform rotating shifts, including overnight shifts and on Weekends/Public Holidays

Only Singaporeans/Singapore PRs need apply.

Job Responsibilities

Accomplish Day to Day Operations

• Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
• Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
• Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
• Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests’ arrival experience
• Adapt to changes and ensure adherence to organisational operating procedures and service standards.
• Handle the arrival and departure process of Gaming VIPs including those arriving and departing via private jet and airport limousine transfers.
• Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service.
• Handle group arrivals by communicating with organizer/tour leader, managing room assignments, preparing room keys, welcoming group upon arrival and liaising with Express Service for wake-up call requests and In Room Dining for takeaway breakfast requests.
• Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
• Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
• Handle guests’ s challenges and feedback and escalate to higher management if necessary
• Handle room check out including regular checkout, express checkout and video checkout.
• Support Guest Service Agents with assignment of clean rooms during check in process.
• Handle cashiering activities including deposits, paid-outs and foreign currency exchange
• Handle hotel expenses settlement of Gaming VIPs.
• Perform night audit function including date roll procedures and reconciliation of Front Office and Concierge TMs’ cashiering transactions
• Perform back-of-house roles including credit card settlement for express checkouts, guest billing enquiries, FCS requests, guest amenities arrangement, check in/out of back-to-back reservations and in-house guest high balance credit check.
• Liaise with Finance and Casino teams for all past dated guest account adjustments and credit card transactional disputes.
• Manage out of order and out of service room inventory through communication with Facilities and Housekeeping Departments.
• Handle future and on-day room assignment and inventory control
• Be conversant with manual operations process during downtime of property management system.
• Promote the different categories of guest rooms and MBS operated F&B outlets and offerings and provide assistance to make bookings if required.
• Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences.

Perform Service and Operational Excellence

• Exhibit exceptional customer service at all times to guests and fellow employees
• Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history
• Recommend new ideas to enhance guest experience and revenue generation.

Apply Operational Risks

• Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
• Report and document incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
• Respond to emergency situations
• Respond to guest requirements as long as they are safe, legal and economically sound

Participate Employee Engagement

• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
• Self -Motivate for continuous learning and development
• Undertake the role of mentoring new Team Members with front desk operations and procedures upon completion of their classroom training

Involve in Documentation, Financial and report management

• Attend scheduled departmental meetings as required.
• Review systems and processes for workflow and productivity improvement.
• Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Front Office Team.
• Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
• Contribute ideas in support of the company vision, mission, value and guiding principles
• Active involvement in sustainability programmes to drive organisational green initiatives
• Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE ‘N’ or ‘O’ Levels
• Qualifications in Hospitality Management from a recognized institution is an added advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• PC Literacy and good typing skills.
• Basic knowledge in Microsoft Office applications

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

ADDITIONAL JOB INFORMATION

• Any 4 Weekdays (10am to 7pm)
• Every Saturday (1pm to 5pm)
• Every 1 Weekday, Sunday and Public Holiday off
• Total Working hours: 36 hours per week only
• Company uniform provided with Full Dress on Monday -Thursday
• Company Shirt is provided on Friday and Sat half day with own pants.
• Gross Salary $3000 Max including of $200 Attendance allowance + $100 Meal allowance + $100 transport allowance with good variable bonus paid twice a year + bonus + attractive benefits.
• All allowance is entitled for 3 months' probation period.
• Basic Salary will be adjusted according to individual attitude and performance after 3 months' probation.
• 10 mins walk shelter all the way from Circle Line Labrador Park MRT Station

RESPONSIBILITIES

• Delivering high standards of quality goods and services to members
• The customer service executive will need to face and interact with members and distributors over at the reception counter and hand the goods or product to them in a friendly manner.
• Raise invoices and purchase orders.
• Handle counter transactions in merchandising and purchasing of products.
• Provide efficient and customer-focused service.
• Attend to customer request over the reception counter.
• Greet customers, answer their questions and provide product information.
• Handle and process their orders transaction.
• Help and offer assistance to their product interest and enquiry.
• Other ad hoc customer service function as assigned and required.

REQUIREMENTS

• Min O Level and above
• Min 1-2 years of customer service facing and interaction, retail experience with lifestyle retail service and fast-moving consumer goods industry.
• Bubbly, friendly helpful and approachable personality
• Willing to comply by wearing company uniform and the working hours for the customer service role.

Kindly send us your resume, we regret that only short-listed candidates will be contacted shortly.

EA License | 14C7092

EA Registration Number | R1110882 (Lee Ming Er)

Call centre agent

• Handling inbound and outbound call
• Providing customer support
• Resolving inquiries or issues
• Other ad hoc duties as assigned

Front desk executive

• Greeting patients
• Scheduling appointments
• Managing patient registration
• Processing payments
• Handling inquiries.

Requirements

• Min. N/O Level
• Can start as soon as possible
• With relevant experience will be an advantage

Interested candidates please prepare an updated resume and WhatsApp me at https://wa.me6590548515 OR email at healthcare@recruitexpress.com.sg

Recruit Express Pte Ltd (Healthcare & Lifescience)

EA Personnel Name: Cindy Wong Xin Yi
EA Personnel No: R2095121

Company EA license number: 99C4599

Overview:

The IT Service Management (ITSM) Tools Developer is responsible for the development, implementation and sustained support of the IT Service Management system. He/She will provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.

The Tools Developer will provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations. This includes working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools.

Responsibilities:

• Managing Foundation data.
• Customization of workflows.
• Integration using web services.
• Add new; improve overall navigation of system that launches reports, lists of data, or dashboards.
• Create new and modify existing reports and dashboards.
• Develop and implement new functionality determined necessary to support ITIL processes.
• Enhance functionality based on Continual Service Improvement requirements/changes.
• Aiding in translating business requirements into technical requirements.
• Fix defects when they arise.
• Monitor overall system performance using system performance and diagnostic tools and dashboards.
• Integrate IT Service Management System with other systems (for the potential discovery of assets, user access via LDAP, auto-creation of Incidents via Event Management Systems, etc.).
• Monitor and maintain integrations after implementation.
• Open Incident and Change Requests (e.g. submit bug/fix Incidents; submit instance clone/upgrade requests).
• Coordinate maintenance required for the BTS instance with 3rd party vendors and internal teams.
• Answer "how to" technical and application configuration questions of other members of the technical team and process owners.
• Facilitate roll out of new applications and modules.
• Provide process leadership and direction to individuals and teams.

Requirements / Qualification:

• Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information Systems.
• Willing to standby and provide after office hour support when needed.
• 5 years systems administration experience with at least 2 years’ experience in workflow customization.
• Solid understanding of ITSM processes and Integration techniques.
• Experience in the management of all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment.
• Preferably with working knowledge of BMC Remedy & ServiceNow ITSM tool.
• Working knowledge of Active Directory, LDAP, AJAX, CSS, XML, Java Script experience a plus.
• Writing test scripts experience a plus.
• Working knowledge of relational databases.
• Application Development experience (e.g. SDLC, Agile Scrum, etc.).
• ITIL Certification (helpful, provides background and a frame of reference).
• Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification.
• Excellent written and verbal communications and Customer Service skills.
• The ability to take complex end-user requirements to system requirements to code.
• Must be able to communicate with technical and non-technical individuals and teams.
• Must be able to work in a fast paced production environment.
• Must be able to handle multiple tasks and projects with various and changing levels of priority.
• Must be open to others’ ideas, strategies, etc., as part of a decision making team.
• Self-driven and ability to work independently.