Total 2,301 Manager level Others job vacancies

About The Role
In your role as a Head Housekeeper at HC-One, you’ll value kindness above all else. Kindness drives every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. By joining HC-One you’ll have a wonderful opportunity to give something back to those people.


About You
For you, as a Head Housekeeper, this will mean ensuring that you and the housekeeping team keep an absolutely spotless home for our residents. You’ll manage the cleaning rota, leading by example. And, whether planning the week’s laundry, ordering a new batch of cleaning products or reading up on new infection control procedures, you’ll always have the wellbeing of our residents in mind above anything else.
HC-One are looking for an experienced Head Housekeeper with proven team leadership, record keeping, and time management skills. You’ll have outstanding awareness of Health & Safety and COSHH regulations, as well as infection control. What’s essential, though, are your brilliant, positive energy and natural ability to get along with people. So, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

About The Company
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Head Housekeeper we will invest in you, and you will enjoy additional support and benefits including:

- Hourly rate is subject to experience and qualifications.
- Paid Enhanced DBS/PVG
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

#HCOneJobs

Be all you can be with Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Head Housekeeper to help us achieve our goals.
We offer our colleagues:

- Competitive starting salary
- Workplace pension
- Comprehensive and further learning opportunities
- Opportunities for Career progression
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

Join us at West Byfleets most stunning care home
Charrington Manor is a luxurious care home in West Byfleet, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Could you be part of our team?
As a Head Housekeeper at West Byfleet, you’ll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you’ll ensure that every room and living space is maintained to the highest standards.
The Head Housekeeping role demands excellent attention to detail, but we’ll also rely on you to motivate everyone in your team to be at their best. Put simply, you’ll help to make your care home a shining example of a high-quality care environment.
The ideal applicant will have/be:

- English and Maths GCSE’s or equivalent
- Previous domestic experience
- Flexible and reliable attitude
- Committed to customer care and first-class service provision
- Ability to work alone as well as part of a team
- Adaptable, friend, polite courteous and caring
- Basic knowledge of Health and Safety COSHH regulations - Desirable
- Experience in a care home environment - Desirable

Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

designate general manager | milton keynes / northampton | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a general manager to join us on our continuous journey of true nourishment

the role |

as a general manager at wagamama you’ll be leading a restaurant team in the wagamama way, live + breath our people promise, values and embody core leadership behaviours. you’ll be responsible for driving sales and inspiring your team to deliver a great guest experience, striving to exceed expectations. you will also be responsible for the development and growth of your team, ensuring they are engaged, motivated, and delivering results

perks + quirks |

• up to £8,000 a year bonus opportunity

• private medical insurance + pension scheme

• dedicated 6-week training programme

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced hospitality general manager that is able to lead a restaurant team with positive behaviour + actions, driving performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• experienced in understanding the financial performance of a restaurant and identifying opportunities

• experienced in managing a restaurant budget

• comfortable managing the labour of your team, reacting to changing demands where necessary

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

• an individual who leads to inspire and engage their team to nourish + flourish in their role and career

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

Company Description

At BNL Services, we believe in empowering and invigorating communities to live their best lives in clean, beautiful, and safe environments. Our commitment to progress in technological and manpower developments ensures that we deliver efficient, reliable, and quality services consistently for over 30 years. We promise clean and beautiful spaces for all.

Role Description

This is a full-time on-site role for a Business Development Manager located in Changi. The Business Development Manager will be responsible for identifying and developing new business opportunities, creating and implementing sales strategies to achieve revenue and growth targets, building and maintaining relationships with clients, and collaborating with teams to ensure effective delivery of services.

Qualifications

• Proven experience in business development and sales
• Strong communication and interpersonal skills
• Excellent negotiation and presentation skills
• Ability to work independently and in a team environment
• Experience in the facilities management and/or construction industry is preferred
• Bachelor's degree in Business Administration, Marketing, or related field
  

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Keep it Clean!

Job Details

Location:Dartford

Job Title: In Store Cleaning Manager

Pay Rate:£11.57 per hour

Hours: 30 hours over 6 days

Sunday - 07:00 - 10:00

Monday - 05:30 - 11:00

Tuesday -05:30 - 11:00

Wednesday - 05:30 - 11:00

Thursday - 05:30 - 11:00

Friday - 05:30 - 11:00

Saturday -05:30 - 10:30

About the role

Managing to keep it Clean!

Do you enjoy supervising teams?

Do you get a buzz out of delivering a great cleaning service in a retail environment?

If so, read on….

We're looking to recruit an In-Store Cleaning Manager.

You'll be supervising the team responsible for delivering a high-quality cleaning service to Sainsbury's store, but you'll also be carrying out some cleaning tasks yourself.

You'll support with recruiting and training your Cleaning team, planning their rotas and work patterns, and completing their timesheets so that they get paid correctly.

You will need to have a degree of flexibility with working times required to meet business needs.

Health & Safety is our No.1 priority, so you'll be on top of monitoring and managing this - not just for yourself, but for all others on site. That might sound a bit daunting, but don't worry - we'll provide you with all the equipment and support you need.

To be successful in this role you'll be an experienced team manager who enjoys working in a fast-paced retail environment, with experience of cleaning. In previous roles you'll have been responsible for stock management and time recording, as well as dealing with employee relations matters such as investigations, disciplinaries and performance management.

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

Hammerson, Bullring Shopping Centre, Park Street, Birmingham , West Midlands, England, B5 4BU

Salary: £55,000

Total weekly contractual hours: 40

Job Overview

Main Duties

Act as (when required) the Duty Senior Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements. Responsible for supporting and managing all of the centre operations both inside and outside of trading hours as well as weekends.

-Recruit, manage and motivate site-based team• Ensure the service is delivered in line with the specified SLA & KPI's• Be responsible for Front & Back of House cleaning and environmental services ensuring the required standards are met• Manage the Waste, Hygiene, Pest Control & Landscape services and ensure the services comply with the required standards and legislation• Work with all teams on-site to ensure One Team delivery to the client is seamless• Attend regular meetings with the client as required• Quote & submit for approval additional Adhoc works engaging with appropriate suppliers• Promotion of all Mitie service lines to deliver sustainable excellence and maximum efficiency• Assist with controlling of budget and spend for key cost lines, materials, labour & subcontracted work• Ensure payroll is correct and processed in a timely manner in line with deadlines through close management of Workplace Plus and Daily Recs• Hold regular meetings as required to engage, motivate and manage your team, developing and communicating the requirements• Compile and assist with the presentation of monthly reports to client• Ensure all team members go through the Mitie & Site-specific Induction• In conjunction with HR ensure employee issues are dealt with according to company policy• Take direct action with HR support with people issues on site• Attend internal and external meetings as required• Coach and develop your team and measure performance through regular reviews and MiReviews• Ensure effective and efficient duty rostering of the team; allocate annual leave and overtime duties to prescribed procedures.• Be an advocate of new systems, processes and ways of working embracing them and ensuring your team embrace them too

Comply with Mitie policies and procedures

-Comply with Mitie Health and Safety policies and procedures ensuring work is carried out in a safe manner• To undertake additional duties in line with capabilities as requiredManage the collation of data on sustainability issuesEnsure compliance with environmental legislation at the centreAssist with and devise and implement continual environmental improvementsMake a positive contribution to the company's Corporate Responsibility StrategySupport the business as required by the Account Management, Regional and Operational ManagersAny other reasonable management request

What we are looking for

- Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.• Able to represent Mitie effectively at both internal and external meetings• Leads by example in all role activities• Good Commercial understanding of controlling budgets and targets• Good management skills with the ability to demonstrate proven engagement on a site based team• Good communication skills in both written and spoken form• Excellent customer focus• Being the Front-line team's key point of contact and ensuring the cleaning operations team strives for and exceeds expectations on service excellence through first-class management, customer focus and measured feedback, training and developmentDrive for Results

- To ensure that Mitie Cleaning reacts efficiently and effectively in line with SLA and KPI's across the centre



Leadership Behaviours

- To line manage an operational site based team and communicate with other COM's and ESM's across the portfolio to ensure consistency of delivery• To drive a culture of high-quality customer excellence including:• Leading by example• Smart and professional in appearance and manner• Client-focused - seeking to resolve client problems through Mitie solutions• Proactively keeping in mind service delivery, not solely been task-focused• Driving a ‘fix it first-time' culture• Embrace new systems and processes introduced by Mitie, acting as an ambassador to your team

Influencing and building effective relationships

- Foster and develop effective relationships with clients, internal stakeholders, employees and other Mitie colleagues• Co-ordinate direct and subcontract labour for optimum performance and to meet contractual requirements and obligations, with optimum cost to serve

Decision Making

- To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of the management system, including monitoring and review• To successfully deliver within material and hours budgets and monitor planned and reactive workstreams. With accountability for ensuring that billing requests are submitted in a timely manner & planned tasks are adhered to.• To assist with the development of the Mitie One Team ethos

bench general manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a general manager to join us on our continuous journey of true nourishment

the role |

as a general manager at wagamama you’ll be leading a restaurant team in the wagamama way, live + breath our people promise, values and embody core leadership behaviours. you’ll be responsible for driving sales and inspiring your team to deliver a great guest experience, striving to exceed expectations. you will also be responsible for the development and growth of your team, ensuring they are engaged, motivated, and delivering results

perks + quirks |

• up to £8,000 a year bonus opportunity

• private medical insurance + pension scheme

• dedicated 6-week training programme

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced hospitality general manager that is able to lead a restaurant team with positive behaviour + actions, driving performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• experienced in understanding the financial performance of a restaurant and identifying opportunities

• experienced in managing a restaurant budget

• comfortable managing the labour of your team, reacting to changing demands where necessary

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

• an individual who leads to inspire and engage their team to nourish + flourish in their role and career

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

JOB DESCRIPTION:

Division: Regional Business Engineering & Information System Division

Reports to: Managing Director of ASEAN Regional Organization (Regional Functional Center)

Functional relationships:

- ASEAN and India Sales and Marketing companies

- ASEAN manufacturing companies

- Other group companies

- Each IT team and business unit

POSITION PROFILE:

The General Manager of the Information Systems Department is tasked with developing and executing the regional IT strategy, overseeing the regional IT team, and ensuring optimal IT services for the ASEAN and India regions in close collaboration with Japan headquarters.

Key Duties & Responsibilities:

• Align the regional IT policy, strategy, and direction with the global strategy through effective communication with executives in Japan HQ and other group companies.
• Customize and implement global policies from Japan HQ to meet local requirements in the ASEAN and India regions.
• Lead the recruitment, development, and retention of the regional IT team in alignment with the human resource strategy.
• Ensure clear and regular communication to provide IT services to all business units in the ASEAN and India regions.
• Uphold operational excellence across all levels of IT services and operations in the ASEAN and India regions.

Ability/Competency required:

• Bachelor's or master's degree in any field.
• Minimum of 15 years of experience in the information technology field.
• Experience in IT governance, including corporate management, technology evaluation, and vendor management.
• Proficiency in Japanese for communication with HQ in Japan and business-level English skills for communication with Japan and other overseas affiliates.
• Relevant certifications such as ITIL, CISSP, or PMP are preferred.
• Strong logical thinking, attention to detail, and proactive attitude.
• Excellent communication, conceptual, and interpersonal skills.

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. Duties for the general manager will include allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities. Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.

The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities. The noteworthy general manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives.

General Manager Responsibilities:

• Overseeing daily business operations.
• Developing and implementing growth strategies.
• Training low-level managers and staff.
• Creating and managing budgets.
• Improving revenue.
• Hiring employees.
• Evaluating performance and productivity.
• Analyzing accounting and financial data.
• Researching and identifying growth opportunities.
• Generating reports and giving presentations.

General Manager Requirements:

• Degree in business management or a masters in business administration.
• Good knowledge of different business functions.
• Strong leadership qualities.
• Excellent communication skills.
• Highly organized.
• Strong work ethic.
• Good interpersonal skills.
• Meticulous attention to detail.
• Computer literate.
• Proactive nature.

• 5 days work week
• Basic $4k-$6k
• Location: Ubi/Machpherson

Job Scope:

• Lead overall operations and strategy for business growth
• Manage finances, budgets, and cost control
• Supervise day-to-day operations and team performance
• Ensure quality standards and customer satisfaction
• Build relationships with customers and vendors
• Ensure compliance with regulations and standards
• Identify and implement process improvements
• Monitor risks and develop contingency plans
• Analyze performance data and provide insights
• Communicate effectively with stakeholders

Requirement:

• Equipped with general knowledge to run & oversee the business operations for SME/startup
• Ability to read & analyze company's financial status & conduct resources management.

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)

Permanent Part-time
25 hrs per week (Wednesday, Thursday, Friday and Sunday)
Great team

Are you looking for an opportunity to be part of an innovative Council seeking to make a positive difference in the community you support? We have an exciting opportunity for a motivated and experienced Senior Librarian/Shift Leader to join our team.
Located on the lower North Shore, our leafy suburbs have a vibrant and diverse village atmosphere. We aim to provide 'best value' services and facilities to the community whilst ensuring a sustainable future.
If you are open to fresh ideas, committed to progressing new initiatives and driven to provide the very best service to our community, we want to hear from you.
About the Role
You will be responsible for ensuring the smooth running of the new St. Leonards Library including the provision of quality Library
... Click here to view more detail / apply for Senior Librarian/Shift Leader ? St Leonards Library

Your key responsibilities: ? Lead the upgrade of eDOCS platform successfully, with accountability for the project, its progress, reporting and outcomes. ? Develop project plan and be responsible for the delivery based on agreed timelines, schedule, budget, scope and quality parameters to ensure successful outcomes. ? Manage project issues, risks and problems in consultation with stakeholders to ensure appropriate controls and mitigation strategies are in place for timely delivery. ? Advise Project Executive and Board of any deviations from the agreed plan that exceeds set tolerances and provide recommendations on way forward. ? Manage stakeholder relationships, with internal teams and external vendor, including communication, negotiation and influencing stakeholders to work together to meet project deadlines. ? Maintain own professional development and your teams, whilst contributing to a learning culture to enhance capabilities of other project staff. Technical skills, abilities and cultural capability: ? Proven project delivery experience using Prince2
... Click here to view more detail / apply for Project Manager, Justice and Attorney-General

Butcher’s Block is Raffles Hotel Singapore’s avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. The Restaurant General Manager of Butcher’s Block will be the “face” and ambassador of the restaurant, leading the venue’s personality and soul. As General Manager, you will work closely with the Restaurant Chef de Cuisine for supervising the overall operation and service standards of the outlet to meet and exceed guest’s dining experience expectations. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. In addition, the General Manager will be expected to lead the team and to create a nurturing work environment for the team members to prosper and excel. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with office of Talent & Culture
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards.
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Be culturally affinity and show empathy to all team members.
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Streamlines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

At KFC, everyone gets a seat at our table. We feed our people’s potential – to be their best selves, make a difference and have fun. Join us, and together, we can be part of something truly extraordinary.

Bringing it to the role:

Our Restaurant General Managers (RGM) bring a wealth of experience from diverse sectors such as supermarkets, pubs, high street retailers, and banks. What unites them is their leadership that prioritises empowering their teams.

As an RGM, you'll have the autonomy to operate your restaurant as if it were your own, focusing on enhancing performance in four crucial areas: People, Customers, Sales, and Profit. By fostering a culture of excellence, you'll cultivate and coach a highly efficient team that consistently provides a dependable and outstanding experience for customers, while also driving business expansion. And when times get tough, they roll up their sleeves and get stuck in, supporting their team where they can. Your role will involve:

• Leading on day-to-day operations, including food preparation, inventory management, and ensuring a clean and welcoming environment for our customers.

• Honing essential managerial skills, such as scheduling, team coordination, and effective communication, to lead a motivated and efficient team.

• Providing exceptional customer service and ensuring customer satisfaction through prompt problem-solving and a friendly demeanour.

• Collaborating with colleagues and other managers to maintain high-quality standards and uphold our brand's reputation.

• Embracing a continuous learning mindset, taking feedback constructively, and applying it to improve your skills and performance.

Be Original.

It’s not just what you do at KFC. It’s the way you do it. Unapologetically you, undeniably original. You’ll work with colleagues who all bring their originality to the table, who bring energy, spirit and sizzle to the restaurant floor and make every shift high flyin’ and high fryin’.

We take your ambition seriously; you’ll be treated with respect and supported in everything you do as you roll up your sleeves and bring finger lickin’ good chicken to our customers. And whatever your journey looks like, we’ll help you get there. From flexible schedules to cross-training and the chance to earn qualifications, we got you.

There are all kinds of opportunities at KFC.

Who we are.

Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you’ve got KFC. Since 1952, we’ve been bringing finger lickin’ good chicken to the world. But without our people, The Originals, none of it would be possible. Everyone at KFC is different. Unique. It’s what makes us special. We’ll always be original. And we welcome you join us; to bring it. Your energy, grit, spirit, and story.

Ready to apply?

If you are ready to bring your passion, skills, and dedication to KFC, we encourage you to apply now. We look forward to welcoming you to our team and embarking on this extraordinary journey together. Bring it.

Check out our website for more information about what life is like at KFC.

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UNITED BY THE BUCKET

At KFC, we’re all about flavour. That perfect blend of herbs and spices that makes everything so finger lickin’ good. But our blend over bland approach doesn’t just apply to our chicken. We value, support, and celebrate all the things that make our KFCers authentic and original.  Because whatever your flavour – your ability, age, background, ethnicity, gender, religion, or sexual orientation - we’re all united by the bucket. 

If you need reasonable adjustment as part of your application or interview process, don’t hesitate to let us know.