Solution Designer
RESPONSIBILITIES & TASKS:
Key Responsibilities:
Bid/Sales Support –
• Works with Sales and Bid Managers in the presales phase of service(s) contracts. Assists with the preparation and delivery of service contract proposals, bids and tenders.
• Solution Design Authority –
• Takes responsibility for all components input to solution design as well as to qualification and business approval meetings and tollgates. Ultimately accountable for the development of sharp, economically aligned, deliverable solutions.
Cost and Risk –
• Defines the approach to solution development, controlling scope and the work of the solution design team in order to ensure an acceptable cost structure.
• Able to articulate the entire solution to a client or partner on a technical and business level, clearly identifying benefits, assumptions and risks.
Business Development –
• Establishes customer requirements for a solution building strong relationships with relevant stakeholders in FB, customer organization and partners.
• Requirements and Integrated Design –
• Designs innovative solutions and can manage the work of different specialists – including partners and third parties - contributing to the design and implementation.
• Works with FB pursuit and commercial team to develop solution and business case.
Re-use of Knowledge –
• Proactively shares knowledge with colleagues and provides feedback to enable continuous improvement and learning from past experience.
• Updates and improves standard solution designer methodologies and collaterals based on learning and customer requirements/feedback.
• Promotes knowledge sharing with other stakeholders including those in the FB operating countries.
Development Focus –
• Takes responsibility for own professional development. Additionally, contributes to the development of Solution Designer expertise and methodologies within FB by sharing experience and presenting to colleagues at team events.
Adhere to standard solution architecture methodology (such as ensuring appropriate reviews/signoffs /toll gates are conducted with respective deal governance stakeholders). Incumbent may be required to lead and engage in-country solution teams for unique regional solutions, where necessary.
Focuses on:
• Maintaining expertise in the services FB offers and the products and solutions that are used in the delivery of those services.
• Maintaining a broad awareness of the development of technology and services within the Customer Communication Management, multi-channel communications, and transactional print industry.
• Crafting and documenting compelling, standardized & repeatable solutions and services in response to bids and tenders received.
• Working as part of cross-functional teams of Stakeholders and Subject Matter Experts contributing to the development of the solution.
• Gathering solution component costs and contributing to the development of the business case.
• Complying with corporate governance processes to ensure that solutions are fully documented and have the approval of relevant stakeholders.
• Supporting service transition into live service delivery including but not limited to, rendering assistance to operating countries in the configuration of both software and hardware components.
• Supporting the Change Management Process and revising the solution as necessary based on changing client requirements.
Requirements:
• Min 8 years relevant work experience
• Min 6 years’ experience in providing and/or delivering Outsourced Print and Document Management Services – covering Transactional Printing, Production workflow Automation, Mail Management and Automation, Multi-Channel Communications Solutions.
• Min 2 years’ experience of working in regional/global teams
• Degree in engineering, computer science or related fields
• Prince II / PMP and familiarity with project management techniques
• ITIL and familiarity with its principles and practical application
• TOGAF or alternative architecture design frameworks
• Microsoft certifications
• Complex, services based, technology enabled outsourced businesses such as transactional print and mailing and the design and operation of transactional production centers.
• Marketing Operations and direct mail management that includes hand-on involvement with the design, implementation & execution of multi-channel communication campaigns including preference management, response measurement and continuous improvement.
• Experience or knowledge in managing or implementing multi-channel communications solutions.
• Onboarding and automating transactional print and mailing applications and with particular emphasis on the migration of paper-based communications to digital delivery.
• The successful candidate must be able to demonstrate hands on experience in projects delivering personalized, 1 to 1 communication and resulting in the delivery of transactional and promotional communications using multiple channels and in some, or all, of the following areas and technologies: Multi-channel output delivery Production workflow automation to streamline production & to deliver communications in accordance with Client preferences. Secure file transfer techniques Page description languages, format conversion and data triggers Data integrity management Data cleansing Mail sortation and postal discounts Document composition and composition software Digital printing & enveloping
Supporting Skills
• Strong team player who actively seeks collaboration with stakeholders
• Able to influence and engender trust
• Can articulate the principles of data protection and privacy laws including GDPR
and demonstrate their impact on solution design.
• Understands the principles of commercial business case development and P&L management.
• Has strong communication skills, both written and verbal, with the ability to describe the technical features and business benefits of solutions proposed.
• Excellent MS-Office skills in particular advance Excel and PowerPoint.
• A Self-starter
