Total 1,658 Manager technical support engineer job vacancies in Information Technology category in Malaysia

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

Job Description

Service Quality Management

• Monitoring and Reporting of service KPI’s
• Analysis, sharing root cause, improvement plan setup, best practice sharing
• Able to provide minor troubleshooting and assisting on product related issues
• Provide Technical assistance on Mobile Products (Mobile phone, Tablet, Wearables) to our Authorized Service Centre and Contact Centre
• Ensures high level of quality service is achieved so as to enhance Samsung customer experience
• Conduct product training and transfer knowledge to Service Centre and Contact Centre

Quality Monitoring

• Monitoring of Mobile product (Mobile phone, Tablet, Wearables) quality
• Sharing insights information, co-worked with factory for improvement plan
• Observe quality issue trend and report to management
• New model status monitoring
• Liaising with HQ and follow up quality related matters

Other Activities

• Support setting up and troubleshoot of repair facilities in repair center
• Support Products service/repair activities when required
• Support Service content review, Engineer Motivation

Project Management

• Participating in ad-hoc projects related to service operation
• Follow up on task assignment, coordinate with relevant parties
• Regular update task progress and challenges or opportunities / alternative solution to management

Requirements

• At least 5-7 years of experience in Mobile Electronics and after sales industry and customer centric environment
• Technical and product knowledge with troubleshooting skillset
• Experience on conducting Technical training to vendors
• Experience in data analyzing , produce report and communicating actionable insights to subsidiaries and management
• Good problem solving skills such as prioritization, critical thinking and hypothesis development
• Must be self-motivated, organized, and able to work without direct supervision
• Outstanding multi-tasking and teamwork capabilities

Job Responsibilities:

• In charge of the technical service operations for the company.
• Lead a team of technical service technician/engineer in providing installation, commissioning, repair / maintenance on site.
• Act as a key contact with customers who have technical issues and provide technical support at times.
• Provide direction and training to customers to ensure they can start up the UPS and DC system.
• Monitor the status of the follow-up maintenance contract and make sure the work is completed on schedule.

Job Requirements:

• Good communication and interpersonal skill
• With relevant experience in secondary power supply industry eg UPS and DC power system
• Possess own transportation.
• Travel oversea within Asia in short notice.

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Responsibilities:

• Provide technical support to the clients.
• Lead and supervise a team of technicians and/ or engineers in the installation, maintenance, and troubleshooting.
• Collaborate with clients to understand their requirements and provide customized solutions.
• Conduct site surveys and assessments.
• Ensure compliance with industry standards and regulations.
• Provide technical support and guidance to clients and internal teams.
• Follow up maintenance contract and ensure work completion on time.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Electrical, Electronics Engineering or equivalent.
• At least 3 – 5 years of relevant experience in DC system or UPS industry.
• Ability to start work within short notice is advantageous.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Lead and manage a team of Field Application Engineers.
• Collaborate with sales teams to understand customer requirements and provide technical solutions.
• Provide technical guidance and support to Field Application Engineers in customer engagements.
• Develop and maintain relationships with key customers and partners.
• Manage and prioritize multiple projects and resources.
• Ensure timely and successful completion of customer projects.
• Conduct performance evaluations and provide coaching and mentorship to team members.
• Work closely with cross-functional teams to drive continuous improvement and innovation.

Requirements:

• Diploma/ITE in Electrical Engineering, AV Technology, or equivalent.
• At least 5 years of experience in post-sales technical support for audio visual products is preferred.
• Prior experience in automation programming will be an added advantage.
• Strong technical knowledge and understanding of audio-visual systems and equipment.
• Excellent troubleshooting and problem-solving skills.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Be the resource person on Government Authorities' requirements
• Oversee dissemination of shared technical information including latest Government Authorities' requirements
• Compliance of technical requirements
• Authorities Submission
• Monitor the status of submission to the Authorities
• Checking and supervision of production drawing
• Proficient in BIM
• Committed, resourceful, and a good team player
• Able to work within tight deadlines

Technical Manager
DARTMOUTH
£35,000 - £40,000 + Company bonus scheme

We are currently recruiting a Technical Manager for food manufacturer whose focus is very much championing organic and ethically sourced ingredients. The site in Dartmouth is part of a wider food group and is undergoing huge development and modernisation. The successful Technical Manger will report into the Group Technical Manager and will manage the site QA manager.

You would be responsible for all technical activities on site. This will include, providing the site with a first-class technical service, which involves day to day management of the Quality Assurance team. You will also provide technical advice to all departments and customers to maintain long-lasting relationships.

Technical Manager Roles and Responsibilities:

·Provide reports and summaries to allow easy trend analysis and monitoring of important quality and food safety KPI's (customer complaints, micro results, quality control information), allowing generation of robust improvement plans.
·Initiate and ensure internal/external audits are conducted as per agreed schedule and any resulting non-conformances are dealt with in a timely and appropriate manner.
·Responsible for the Technical relationship with customers and showing retail customers around the site.
·Being primary contact for BRC audit
·Deal with customer complaints, facilitating investigations and ensuring preventative measures are in place.

Technical Manger Skills / Experience Required:
·Food / Drink BRC Compliance experience
·Can do attitude.
·Previous Management experience
·Happy to work on a small / medium sized site.

Salary and Benefits
·Up to £40,000 DOE
·Performance related bonus scheme
·Pensions scheme
·Cycle to work scheme.
·25 days annual leave + bank holidays
·37.5hrs per week

If the role is of Interest, then apply today

Technical Manager to join the team within South West, at their Exeter office. As a Technical Manager you will be able to demonstrate a pro-active approach to design development, working within a team environment from the land acquisition project's inception through to its completion.

This role can accommodate agile working arrangements.

Benefits

• • Competitive basic salary and annual bonus
  • Company car, car allowance or travel allowance
  • Agile working possible (dependent on role)
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare and Dental Insurance
  • Competitive contributory pension scheme
  • Life assurance - 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits.

• Responsibilities & Duties
  
  • Behave in line with our company values - Integrity, Caring and Quality
  • BTEC HND/HNC in Design, Construction or Civil Engineering
  • At least 5 years' experience working within a technical role at a residential house builder.
  • Good level of IT literacy with experience of AutoCAD, Revit, Outlook, Excel & Word,
  • Proven ability in a Technical Manager role of assessing technical aspect for land opportunities and delivering design for projects on time, to budget and quality standards with high customer satisfaction results.
  • Excellent organisation and time management with ability to multitask.
  • Commercially aware.
  • Ability to make decisions within authority.
  • Able to lead and work as a team member.
  • Experienced in analysing problems and delivering solutions.
  • Strong mathematical ability.
  • Be able to design and interpret the designs and technical demands of others.
  • Professional aptitude and appearance at all times.
  • Strives for continuous improvement for the benefit of the company.
  • Driven to achieve customer satisfaction.

Desirable Qualities

• Further education, i.e., CIOB
• Principle Designer and associated Health and Safety training/ qualifications.
• CSCS card qualification.
• Use of Viewpoint drawing management system.
• Proficient use of Auto Cad.
• Management of technical fees and services cost to complete.
• Continued professional development and keeping up to date with changes within the industry. Advising the BU and assessing the risk & opportunity
• Experience in managing and developing people
• Understanding of wider Business demands and strategy

Further Responsibilities

• To inform the land team during site acquisition and provide the full technical due diligence with a detailed technical report, predevelopment programme with a delivery plan and fee/cost assessment.
• Manage sites as agreed with the Technical Director/Manager from design stage to post completion, in line with delivery programme and key dates.
• Undertake the Principal Designer role as defined within the Construction Design & Management Regulation 2015 and completion of all necessary Health, Safety & Environmental documents, in line with Group Policy & procedures.
• Co-ordinate delivery of surveys & reports required for the development and manage associated requirements from design to completion.
• Manage the process of obtaining consultant fee proposals and formal appointment documents in accordance with Group procedures.
• Co-ordinate consultants to deliver the civil engineering designs including legal plans and the house type working drawing packs.
• Obtaining and collating all ancillary specialist drawings including hot water supply, heating, kitchen, stair, lintels, p.c. ground floors, and precast upper floors.
• Undertaking value engineering assessments and ensure buildability is considered.
• Co-ordinate submission of designs and securing technical approvals for agreements such as S104, S38 & S278 followed by timely completion of legal agreements.
• Co-ordinate utility designs and initial mains laying onto site, ensuring legal agreements completed in timely manner.
• Co-ordinate information and liaise with architects, civil and structural engineers, and landscape architects, ensuring consistency between various designs.

If you would like to apply plase send your C.V to hmillis@fr-group.co.uk or call 02380682662

Job Responsibilities

1) Provide technical expertise and oversight throughout the construction process.

2) Ensure that construction activities adhere to design specifications, engineering standards, and quality requirements.

3) Collaborate with architects, engineers, and design teams to review and understand project design requirements.

4) Ensure that construction plans align with approved design documents.

5) Implement and manage quality assurance programs to ensure the highest standards of construction quality.

6) Conduct regular inspections and audits to identify and address potential issues.

7) Ensure compliance with local building codes, regulations, and industry standards in Singapore.

8) Stay informed about the changes in regulations and implement necessary adjustments.

9) Participate in the selection of construction materials and equipment to meet project specifications.

10) Evaluate technical aspects of materials and equipment for suitability and performance.

11) Address and resolve technical challenges and issues that may arise during the construction process.

12) Collaborate with project teams to find practical and effective solutions.

13) Maintain accurate records of technical specifications, construction documentation, and quality control reports.

14) Prepare and review technical reports for project stakeholders.

15) Work closely with Project Managers, Contractors, and other Stakeholders to ensure effective communication and coordination.

16) Participate in project meetings to provide technical insights and updates.

Job Requirements

1) At least a Degree in Civil Engineering, Construction Management, or a related technical field.

2) At least 8 years working experience in site planning and coordination works for building projects.

3) Professional Engineer (PE) license is an advantage.

4) Strong knowledge of Building construction sequencing, project design and planning parameters and authorities’ requirements.

5) Competency in cross disciplinary coordination and proficiency in scheduling works.

6) Adept at directing and coordinating members of the team by delegating tasks, resolving conflicts, setting project milestones, evaluating progress and promoting overall teamwork.

7) Capable of quick, logical thinking and able to react decisively to issues, adopt a proactive mindset when facing and solving issues.

8) Meticulous in planning and attentive to details.

9) Proponent of lean principles, actively seeking to maximize value and minimize waste in processes and resource management.

10) Believer of empirical data and measurement as basis of decision-making to improve efficiency and productivity.

11) Prior relevant experience in commercial / industrial / healthcare / institutional / government sector projects will be preferred.

As the Technical Manager for Video Management System Integration, you will be responsible for overseeing all aspects of integration design, development, and deployment of video management systems.

Responsibilities:

• Integration Design: Collaborate with cross-functional teams to understand client requirements and design integration solutions that meet their needs. Develop comprehensive integration plans and technical specifications.
• Development: Lead a team of developers to implement integration solutions using Milestone SDK and other relevant technologies. Provide technical guidance and support to ensure the successful execution of development tasks.
• Deployment: Manage the deployment process, including system testing, configuration, and implementation. Work closely with clients to ensure smooth deployment and address any technical issues that may arise.
• Quality Assurance: Establish and enforce quality assurance processes to ensure that integration solutions meet performance, reliability, and security standards. Conduct thorough testing and debugging to identify and resolve issues.
• Documentation: Create and maintain technical documentation, including integration guides, user manuals, and troubleshooting procedures. Ensure that documentation is comprehensive and up-to-date.
• Training and Support: Provide training and support to internal teams and clients on the use of integration solutions. Address technical inquiries and assist with troubleshooting as needed.
• Continuous Improvement: Stay updated on industry trends and advancements in video management systems and integration technologies. Identify opportunities for improvement and innovation in our integration solutions.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in technical management roles, with a focus on video management system integration.
• Strong proficiency in Milestone system integration, with hands-on experience using Milestone System SDK.
• Extensive knowledge of video management systems, video analytics, and related technologies.
• Experience leading development teams and managing complex integration projects from inception to deployment.
• Excellent problem-solving skills and attention to detail.
• Experience working with video-related protocols and video compression standard such as Real-Time Streaming Protocol (RTSP), Advance Video Coding (H.264), and others.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and clients.

Are you eager to showcase your technical prowess and leave a lasting impact? SGS in Perth is on the lookout for a dynamic Technical Manager to join our minerals management team.

You'll be stepping into a vibrant environment where innovation thrives, surrounded by a team of passionate professionals committed to excellence.

In this role, you'll be at the forefront of driving our business to new heights. Your expertise will be pivotal in securing bids and tenders, while delivering practical solutions to customer challenges. Collaborating closely with our commercial, onsite laboratories, and clients, you'll be the go-to expert in minerals, instrumentation, and methods. Plus, you'll have the opportunity to share your knowledge with our global and regional affiliates, making a global impact right from Perth.

Your passion for sharing knowledge and providing innovative solutions will make you a perfect fit for this role. With flexibility in work location, including hybrid options, you'll enjoy the freedom to collaborate with our stellar team who prioritize teamwork and cross-collaboration.

Ready to embark on an exciting journey with us? Join SGS in Perth and be part of a team that's shaping the future of minerals management.

Technical Manager

£50,559.00 per annum, plus essential car userpayment of £1239.00

37hours per week

Based from Cardiff CF24 1GG, agile working

6 month fixed term contract, with possibility of extension

The opportunity:

Are you a highly organisational, methodical, and approachable person? Do you enjoy a challenge where no two days are the same? If so, we may have the job for you!

The successful candidate will have ideally worked within the social housing sector previously and will have experience in project management of a responsive repairs and void repairs service to a large and diverse property portfolio.

You will be an excellent communicator, with the confidence to deliver reports to Linc's senior management team, as well other stakeholders

This is a key role within Linc at a time when delivery of value for money services is firmly in the spotlight. As such, the ability to remain calm under pressure is essential coupled with the capacity to work to tight deadlines efficiently and prioritise your workload.

You will be self-motivated with a high level of initiative; you will work well autonomously but also be a good team player.

What we need from you:

-

Clear written and verbal communication, with an ability to present and report technical information at all levels.

-

Knowledge and experience of drafting policy and procedure documents.

-

Experience in working at a management level and have the ability toline manage, support and mentor colleagues.

-

Develop a positive culture within the reactive assets team.

-

Relevant qualifications and / or experience working within a construction role.

-

Knowledge and experience of construction health and safety, including relevant legislation and applicable processes.

-

Ability to provide technical advice and support when required to the business in relation to all matters of property compliance.

-

A collaborative attitude to completing any other works related to the role of property compliance

-

Experience of managing budgets and providing spend forecasts.

· Experience in Asset Management within a housing sector is desirable

-

Experience of SOR contracts, and open book approaches to deliver services

What we will offer in return:

-

Wellbeing support

-

Dedicated learning and development team

-

Free DBS, parking onsite and uniform

-

26 days annual leave per annum, plus 1 additional day per year of service, up to 5 years

-

Excellent work life balance

-

Agile working

-

Essential Car User Allowance- £1239

-

Perkbox discounts

What's it like to work at Linc?

Linc are passionate, ambitious, and respectful. We take pride in everything we do; we are creating a happier, healthier Wales.

We are creating an environment for people to flourish; we offer training, support, and career opportunities.

We offer great work life balance, competitive salaries, excellent benefits, wellbeing support and much more!

Our customers are at the heart of everything we do, so in one word - working at Linc is rewarding.

What's next?

Please click apply and complete our short application.The advert will close at 23:45 on 15th May 2024. We reserve the right to close the advert before this date once we are in receipt of sufficient applications.

Before you go…

In trying to make our workforce more diverse, we adopt a Positive Action Rule to people from ethnic minority groups. This means that if you meet the selection criteria in the job advert and are from an ethnic minority community, you will be offered an interview, if you give consent for this rule to be applied to your application.

Technical Manager

40 hours per week, usually Monday - Friday

Reporting to the Factory Manager, you will be based at the main production plant and head office in Tewkesbury. At Cotteswold Dairy we recognise that we achieve far greater success working as a team, employing empathetic people management and valuing each other, our staff and our customers. Our purpose is to be at the heart of a responsible and sustainable dairy community, and our Technical Manager will be at the forefront of this mission statement


Technical Manager Responsibilities

Responsible for legal compliance - and acting as the technical lead for food safety - our Technical Manager oversees a team of quality technicians, laboratory staff and our farm liaison officer

A key responsibility for the successful applicant will be overseeing the training and development of Cotteswold Dairy Staff in food safety, while maintaining and developing our excellent HACCP Food Safety Plan. You will host the site accreditation with particular focus on the annual BRC Certification and Customer Audits


Technical Manager Development

All departments throughout the business encourage the educational development of our employees, and we are supported by dedicated Learning & Development staff to assist you in delivering academic and practical training to our teams. In addition we run management development courses throughout the year, and our Cotteswold Academy is open to all employees to better understand key areas of the business. Department heads are expected to actively engage in this process, providing support and mentorship to their team and individuals across the business


Technical Manager Key Duties

Key duties include:


Develop and control quality programs; audit, direct and manage quality assurance operations to ensure legal compliance and to provide due diligence. Understand, establish and audit quality safety systems associated with the production of a safe product
Maintain and develop the HACCP food safety plan, including the process control systems and documentation in line with company, customer and audit requirements
Working as a senior member of the Management Team to implement improvements in the business’ practices and operations. Resolve customer complaints by liaising with relevant departments, ensuring that target levels are achieved and improved upon
Technical support during the NPD process including the approval of new suppliers, product, process in order to meet business strategy of developing added value products


* To see the full requirements, duties and responsibilities of this dynamic and complex role, please see the full job description available on the Cotteswold Dairy Careers Page

It is desirable that candidates hold a Degree or HND in a Food Related Subject, and experience of working within FMCG with the BRC. You will have previous people management experience; strong Excel skills and hold both Food Safety & HACCP Level 3 as a minimum


Company Benefits

We also offer benefits including:


Competitive Salary based on experience
22 days’ annual leave plus Bank Holidays
Additional day of holiday after 3 years’ service
Managers’ Salary Exchange Pension Scheme with Aviva
Annual Health and wellbeing benefit via Simply Health
Refer a friend - potentially receive £500
Cycle to work scheme
Discounted products, including doorstep delivery where available


To be considered for this fantastic opportunity as our Technical Manager please click apply now

We are looking for a Technical Leader to join our team with a strong background in the blockchain industry and are passionate about delivering innovative solutions. The Technical Lead is responsible to write complex software programs from design specifications; plans, executes and documents unit tests; reports status and issues; documents detailed designs; accountable for unit test leakage; contributes to and may decide upon system architecture and design decisions.

You will:

• Organize and monitor software development lifecycle such as approve documents and manage work. Evaluate and select software solutions, programming tools.
• Understand and apply the software architecture and application security.
• Lead and train team (5-10 members).
• Research new software engineering technicals and apply them to the projects.
• Participate in projects and/or implement other jobs as per assignment /authorized.
• Work and pair program with other developers to build applications.
• Design & implement back-end API.
• Design Dapp architecture on the EVM platform.
• Communicate and report project status to customers
• Technical support, solve problems.

• At Least 1 year of experience in the role of Technical Leader/Software Architect
• Strong understanding of blockchain technology, as well as programming languages such as Solidity, Python, Java and JavaScript.
• Excellent in design patterns.
• Very strong problem solving with deep system know-how across all layers
• Strong experience in MySQL, MongoDB, Redis administration.
• Experience in agile development teams, such as Scrum, Kanban.
• Interested in dealing with technical challenges and keen on exploring new things.
• Good problem-solving skills and teamwork spirit.
• Strong communication skills to effectively collaborate with other developers and stakeholders.

Good English communication (write, read, speak and listen) is a plus

• Salary negotiation
• Build World class product(s): We love to solve complex problems and learn new things.
• Collaborating directly on projects alongside international partners provides valuable opportunities to engage and enhance skills through interactions with esteemed professionals in the region.
• Learning culture: At Var Meta, we believe that people are key to the success of a company so we invest in training whether it is communication skills, technical skills. 
• Enjoy competitive salary, bonus according to work performance
• 13th Salary
• Assistance with operational tools and equipment.
• Health insurance program up to 100 million VND/year for employees provided by Prudential
• Annual health check-up from Medlatec Clinic
• Participate in social insurance after becoming an official employee
• Salary review twice a year. It means we are pushing each other to be better everyday.
• Flexible working hours, freestyle attire
• Working in a young, super talented, and supportive team environment
• Technical, English certificate bonus 
• Day-off: 12 days/year and Vietnam holidays
• Happy Hour, Football club, English club, and many exciting activities
• Company trip/ team building/ Year End Party
• Free coffee, snacks, and drinks

Our client has an exciting opportunity for an experienced Technical Manager Food to join their team within their site near Cardiff.

Working closely with the Production team, Customers, Engineering, supply chain and employees, this will be a hands on role with scope to shape and develop a high performing and effective Quality Team. You will be driving a Food Safety Culture throughout the site and working proactively and collaboratively with the production colleagues to ensure the company delivers on their commitments to their customers with respect to Quality and Food Safety matters.

The Role

. Manage and facilitate the delivery of site technical policies and procedures and customer codes of practice
. Overseeing all quality and food safety matters on site
. Develop, maintain and communicate customer specifications
. Ensure site internal GMP & Hygiene audits are carried out as per schedule and follow up on any findings
. Ensure technical aspects of new products are setup and tested prior to launch date
. Ensure full traceability is maintained throughout the process
. Actively participate in the site HACCP team
. Monitor and facilitate site technical KPI's
. Ensure that the team of QA's receive adequate training

The Person

. Have experience of working in a Senior Technical capacity within the food sector.
. Relevant Food Safety / HACCP training to a minimum Level 3
. The successful candidate will have a strong focus on results, and strong people management skills.
. Excellent organisational skills with ability to plan workloads effectively to meet deadlines.
. Well-developed interpersonal and communication skills.
. Working knowledge of current HACCP principles and Food Safety Legislation

If you feel you have the right skills for the job, please forward your current CV at your earliest convenience.

Due to the high levels of interest we receive for our roles, we cannot always respond to each application. Therefore if you do not hear back from us within 2 days, you have not been shortlisted for this role.

Search International Ltd are specialist recruiters within the Food, Drink and FMCG Sector.

We specialise in Permanent and Interim Recruitment for the following core disciplines - Technical & Quality- Research & Development - Production & Operations - Engineering- Supply Chain- Sales & Marketing – Human Resources – Finance – Graduates – Transport & Logistics

View latest vacancies at www.searchinternational.co.uk