User Experience Researcher (Remote within M&T Bank Footprint)
1 month ago
Overview: In this role, you will be conducting research to support the team building the M&T Design System. You will execute impactful research to.....
Overview:
In this role, you will be conducting research to support the team building the M&T Design System. You will execute impactful research to help develop and evaluate components that will be used by Designers and Developers across digital experiences on desktop & mobile experiences across M&T and Wilmington Trust. You will derive insights from quantitative and qualitative data, and ensure adherence to accessibility standards.
Primary Responsibilities:
Plan and conduct remote usability studies (unmoderated and moderated), and quantitative UX research focused on Benchmarking.
Participate in brainstorm sessions and research studies with customers, stakeholders and internal users for concept generation, concept validation and usability.
Gain user insight through qualitative in-depth interviews, stakeholder interviews, usability testing, competitive analysis, and quantitative surveys.
Participate in efforts to communicate research results, set baseline requirements for design and implementation and recommend strategic improvements to teams.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Education and Experience Required:
Bachelor’s degree, preferably in Human-Computer Interaction, Psychology, Human Factors, Anthropology, or related field, and a minimum of 3 years’ related experience
In lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ related experience
Highly skilled at conducting user research, including concept testing, usability testing, competitive analysis, expert reviews, heuristic analysis, and surveys
Experience and demonstrated skill with qualitative usability methods, including observing, understanding, and synthesizing human behavior into insights, and driving the voice of the customer in product development
Experience with accessibility standards
Proficiency in industry best practices for desktop, mobile and web applications
Experience with online research tools
Experience with video editing tools
Experience with design, prototyping and collaboration tools
Strong time management skills
Strong problem-solving skills
Strong critical thinking skills
Strong verbal and written communication skills
Skilled at coordination and collaboration, naturally curious and an accomplished problem solver
Education and Experience Preferred:
Industry experience effectively partnering with teams to improve the user experience based on research results or customer feedback
Strong project management, organization, and planning skills with an attention to detail
Understanding of strengths and shortcomings of different research methods and how to apply them
Experience in creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of user research
Experience working with Designers and Software Engineers
Experience working in the financial industry
Experience with UserZoom/UserTesting, Figma, and Miro strongly preferred
Work Arrangement:
This is a remote eligible position. Priority consideration will be given to applicants living within the M&T Bank footprint. We define our footprint as CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, VA, or DC.
Occasional travel and time spent working in-office at an M&T Bank office location may be required at the discretion of your manager.
Location
Buffalo, New York, United States of America
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