Customer Services Administrator

London City Fitness and Wellbeing Centre | Permanent | Full Time

Up to 26K per annum, dependent on experience

40 Hours per week

As a Customer Services Administrator in the City of London club, you will be required to provide a professional reception managing client and internal queries in an efficient and timely manner.

You will ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes interacting with clients, clinicians and other stakeholders in a professional and courteous manner.

You will put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services, including (but not limited to) GP; Health Assessment; Physiotherapy; Physiology; Mental Health Services, Secondary (Hospital) care and fitness centre enquiries.

You will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.

Key Competencies and Performance Indicators

• Customer Service Excellence

• Maintain high levels of positive individual and site feedback scores

• Manage internal client queries in an efficient and timely manner, escalating more complex queries to senior staff as required.

• Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.

• Maintain the office and reception area to a high standard ensuring the relevant information, promotional literature and refreshments are available to clients.

• Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.

General

• Undertake filing, scanning and copying of documents as required

• Provide secretarial and typing support as required

• Ensure that client's confidentiality is maintained at all times

• Provide admin support to the onsite clinical team

• Coordinate courier services in and out of the facility

• Update & maintain rotas for clinical and non-clinical staff

• Proactively engage with other Nuffield centres promoting integration and cross-training

• Take on additional administrative and ad hoc duties as the business require

• Work on a rota with the rest of the team to share varying duties and open and close responsibilities ranging from 8:00-18:00

• Previous experience in customer service roles is essential, as is knowledge and understanding of basic clinical terminology and an ability to learn quickly.

Experience, Knowledge & Expertise - Essential

• Experience in administrative/office environment.

• Confident communicator with ability to engage effectively with general public and

• other health care professionals.

• Competent and confident IT user - intermediate/advanced skills in Word and Excel.

Experience, Knowledge & Expertise - Desirable

• Experience working in medical/fitness centres.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Australian Health Professionals – Physiotherapist for Sydney, North Sydney and South Sydney (and any surrounding locations within 2-3 hours EG Western Sydney).

Australian Health Professionals are one of Australia’s leading Allied Health providers within the Aged Care sector, providing Allied Health services to Aged Care facilities.

We are continuously expanding, opening up a range of career progression opportunities and growth within the business. We aim to deliver the best quality service offering individualised treatments in order to improve the quality of life and physical independence of our elderly patients.

We are currently looking for full-time Physiotherapists who are passionate about providing holistic, patient-centered and high-quality care to our elderly patients.

You will have the opportunity to develop and continually expand your clinical skills and knowledge within a supportive environment. You will provide Physiotherapy services as part of the Australian Health Therapy and Pain Management Service Provision.
The successful applicant will have:

Salary package between $80,000-$95,000.
A relevant qualification.
Current AHPRA registration.
At least 2 years of full-time equivalent relevant experience.
Australia Police check required or NDIS Workers Screening check.
Interim Certificate (if required for registration).
Completed and passed English Exam (if required for registration).
A genuine passion for Aged Care.
If you think this role might be for you, we want to hear from you.

Experience in a customer centric sales environment and exceeding targets. Previous customer service, retail or sales experience is desired. Knowledge of electronics and whitegoods are beneficial, but not necessary.Strong written and verbal communication skills. Commitment to providing quality customer service.Self-motivation and the ability to work autonomously when necessary.High computer literacy with ability to learn new systems, tools and technologies. Strong interpersonal skills and the ability to build strong working relationships. Strong attention to detail.Permanent Full-time & Permanent Part-time (Min 4 days per week) roles available. Competitive Salary  Super Bonuses Penalty Rates Overtime (OTE $70,000 )!Shift patterns available: 6:30am to 3:00pm, 7:30am to 4:00pm, 8:00am to 4:30pm, 8:30am to 5:00pm & 9:30am to 6:00pm. Conveniently located in the heart of Waterloo, Sydney, our office offers excellent accessibility with public transport options right at your doorstep. Plus, you'll have the added convenience of having Coles, Aldi, and various shops in close proximity.Indulge in a weekly breakfast BBQ, where you can start your day with delicious food…

Click here to view more detail / apply for Customer Support Consultant

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$26.09

to

$32.61

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The right team of nurses is capable of transforming health care. Monument Health nurses are professional and passionate, and we support one another. We are looking for RNs who are inspired to work together and communicate ideas to accomplish the goals set to enhance patient care.

It starts with heart. That is what you will do each day. As a Registered Nurse at Monument Health, you will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

Our Registered Nurses facilitate relationship-centered, compassionate, quality care to patients through competent clinical practice and the application of the healing and science of professional nursing. You will participate in the prevention or resolution of illness, disability or injury, alleviation of suffering, and advocacy in the care of individuals in conjunction with interdisciplinary teams of healthcare providers, family members, and support systems. You will exercise independent judgement in utilizing the nursing process to assess, diagnose, identify outcomes, plan, implement, and evaluate direct patient care in accordance with ANA Standards of Professional Nursing Practice, institutional policies and procedures, applicable laws, and regulations.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:
Utilizes the ANA Nursing Process (2010) to perform the following functions:

• Collects comprehensive data pertinent to the Healthcare consumer’s health and/or the situation.
• Analyzes the assessment data to determine the diagnosis or the issues.
• Identifies expected outcomes for a plan individualized to the Healthcare consumer of the situation.
• Develops a plan that prescribes strategies and alternatives to attain expected outcomes.
• Implements the identified plan. Ensures patient progression along plan.
• Coordination of Care – coordinates care delivery.
• Health Teaching and Health Promotion – employs strategies to promote health and a safe environment.
• Consultation – the advanced practice registered nurse and the nursing role specialist provide consultation to influence the identified plan, enhance the abilities of others and effect change.
• Evaluates progress toward attainment of outcomes.

Follows the ANA Standards of Professional Performance (2010):

• Systematically enhances the quality and effectiveness of nursing practice
• Attains knowledge and competency that reflects current nursing practice
• Evaluates one’s own nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules, and regulations
• Interacts with and contributes to the professional development of peers and colleagues
• Collaborates with patient, family and others in the conduct of nursing practice
• Integrates ethical provisions in all areas of practice
• Integrates research findings into practice
• Considers factors related to safety, effectiveness, cost and impact on practice in the planning and delivery of nursing services
• Provides leadership in the professional practice setting and the profession
• Practices in an environmentally safe and healthy manner
• Supports purpose, vision, and values of Monument Health.
• Practices within the legal scope of a Registered Professional Nurse as outlined by the state in which employment occurs and delivers competent care consistent with standards / policies, laws, regulators/accreditation/certifying organizations.
• Abides by the Provisions of the Code of Ethics for Nurses (ANA 2010).

Proficiently uses applicable technology and software to:

• Support and document nursing activities and patient care.
• Access other work-related applications necessary to be an engaged and active associate of the organization, such as company email, iLearn modules, employee engagement surveys, benefits and compensation information, and policies and procedures.
• Continuously seeks out opportunities to improve the quality of patient care delivery through innovative and creative problem solving.
• All other duties as assigned.

Additional Requirements

Required:
Education - Completion of a nursing education program that is approved by a board of nursing
Certifications - Basic Life Support (BLS) Certification - American Heart Association (AHA); Registered Nurse (RN) - South Dakota Board of Nursing or Wyoming Board of Nursing for Wyoming facilities

Preferred:
Experience - 5+ years of Registered Nurse Experience
Education - Bachelors degree in Nursing

Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours.

Job Category

Nursing

Job Family

Ambulatory Nursing

Department

CCI Clinic

Scheduled Weekly Hours

40

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$32.60

to

$40.75

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The right team of nurses is capable of transforming health care. Monument Health nurses are professional and passionate, and we support one another. Whether you are newly graduated or have years of experience as a RN, we are looking for positive, hardworking, and considerate Registered Nurses who thrive in a fast-paced work environment providing high quality care.

As a Registered Nurse at Monument Health, you will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

Our Registered Nurses facilitate relationship-centered, compassionate, quality care to patients through competent clinical practice and the application of the healing and science of professional nursing. You will be an active contributor in the prevention or resolution of illness, disability or injury, alleviation of suffering, and advocacy in the care of individuals in conjunction with interdisciplinary teams of healthcare providers, family members, and support systems. You will exercise independent judgement in utilizing the nursing process to assess, diagnose, identify outcomes, plan, implement, and evaluate direct patient care in accordance with ANA Standards of Professional Nursing Practice, institutional policies and procedures, applicable laws, and regulations.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

**Full Time (30+ hours/week), Part Time (20-29 hours/week) and PRN (as needed) hours available.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:
Utilizes the ANA Nursing Process (2010) to perform the following functions:

• Collects comprehensive data pertinent to the Healthcare consumer’s health and/or the situation.
• Analyzes the assessment data to determine the diagnosis or the issues.
• Identifies expected outcomes for a plan individualized to the Healthcare consumer of the situation.
• Develops a plan that prescribes strategies and alternatives to attain expected outcomes.
• Implements the identified plan. Ensures patient progression along plan.
• Coordination of Care – coordinates care delivery.
• Health Teaching and Health Promotion – employs strategies to promote health and a safe environment.
• Consultation – the advanced practice registered nurse and the nursing role specialist provide consultation to influence the identified plan, enhance the abilities of others and effect change.
• Evaluates progress toward attainment of outcomes.

Follows the ANA Standards of Professional Performance (2010):

• Systematically enhances the quality and effectiveness of nursing practice
• Attains knowledge and competency that reflects current nursing practice
• Evaluates one’s own nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules, and regulations
• Interacts with and contributes to the professional development of peers and colleagues
• Collaborates with patient, family and others in the conduct of nursing practice
• Integrates ethical provisions in all areas of practice
• Integrates research findings into practice
• Considers factors related to safety, effectiveness, cost and impact on practice in the planning and delivery of nursing services
• Provides leadership in the professional practice setting and the profession
• Practices in an environmentally safe and healthy manner
• Supports purpose, vision, and values of Monument Health.
• Practices within the legal scope of a Registered Professional Nurse as outlined by the state in which employment occurs and delivers competent care consistent with standards / policies, laws, regulators/accreditation/certifying organizations.
• Abides by the Provisions of the Code of Ethics for Nurses (ANA 2010).

Proficiently uses applicable technology and software to:

• Support and document nursing activities and patient care.
• Access other work-related applications necessary to be an engaged and active associate of the organization, such as company email, iLearn modules, employee engagement surveys, benefits and compensation information, and policies and procedures.
• Continuously seeks out opportunities to improve the quality of patient care delivery through innovative and creative problem solving.
• All other duties as assigned.

Additional Requirements

Required:
Education - Completion of a nursing education program that is approved by a board of nursing
Certifications - Basic Life Support (BLS) Certification - American Heart Association (AHA); Registered Nurse (RN) - South Dakota Board of Nursing

Preferred:
Experience - 5+ years of Registered Nurse Experience
Education - Bachelors degree in Nursing

Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours.

Job Category

Nursing

Job Family

Acute Nursing

Department

RCH PCU-Nursing10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$26.09

to

$32.61

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The right team of nurses is capable of transforming health care. Monument Health nurses are professional and passionate, and we support one another. We are looking for RNs who are inspired to work together and communicate ideas to accomplish the goals set to enhance patient care.

It starts with heart. That is what you will do each day. As a Registered Nurse at Monument Health, you will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

Our Registered Nurses facilitate relationship-centered, compassionate, quality care to patients through competent clinical practice and the application of the healing and science of professional nursing. You will participate in the prevention or resolution of illness, disability or injury, alleviation of suffering, and advocacy in the care of individuals in conjunction with interdisciplinary teams of healthcare providers, family members, and support systems. You will exercise independent judgement in utilizing the nursing process to assess, diagnose, identify outcomes, plan, implement, and evaluate direct patient care in accordance with ANA Standards of Professional Nursing Practice, institutional policies and procedures, applicable laws, and regulations.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:
Utilizes the ANA Nursing Process (2010) to perform the following functions:

• Collects comprehensive data pertinent to the Healthcare consumer’s health and/or the situation.
• Analyzes the assessment data to determine the diagnosis or the issues.
• Identifies expected outcomes for a plan individualized to the Healthcare consumer of the situation.
• Develops a plan that prescribes strategies and alternatives to attain expected outcomes.
• Implements the identified plan. Ensures patient progression along plan.
• Coordination of Care – coordinates care delivery.
• Health Teaching and Health Promotion – employs strategies to promote health and a safe environment.
• Consultation – the advanced practice registered nurse and the nursing role specialist provide consultation to influence the identified plan, enhance the abilities of others and effect change.
• Evaluates progress toward attainment of outcomes.

Follows the ANA Standards of Professional Performance (2010):

• Systematically enhances the quality and effectiveness of nursing practice
• Attains knowledge and competency that reflects current nursing practice
• Evaluates one’s own nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules, and regulations
• Interacts with and contributes to the professional development of peers and colleagues
• Collaborates with patient, family and others in the conduct of nursing practice
• Integrates ethical provisions in all areas of practice
• Integrates research findings into practice
• Considers factors related to safety, effectiveness, cost and impact on practice in the planning and delivery of nursing services
• Provides leadership in the professional practice setting and the profession
• Practices in an environmentally safe and healthy manner
• Supports purpose, vision, and values of Monument Health.
• Practices within the legal scope of a Registered Professional Nurse as outlined by the state in which employment occurs and delivers competent care consistent with standards / policies, laws, regulators/accreditation/certifying organizations.
• Abides by the Provisions of the Code of Ethics for Nurses (ANA 2010).

Proficiently uses applicable technology and software to:

• Support and document nursing activities and patient care.
• Access other work-related applications necessary to be an engaged and active associate of the organization, such as company email, iLearn modules, employee engagement surveys, benefits and compensation information, and policies and procedures.
• Continuously seeks out opportunities to improve the quality of patient care delivery through innovative and creative problem solving.
• All other duties as assigned.

Additional Requirements

Required:
Education - Completion of a nursing education program that is approved by a board of nursing
Certifications - Basic Life Support (BLS) Certification - American Heart Association (AHA); Registered Nurse (RN) - South Dakota Board of Nursing or Wyoming Board of Nursing for Wyoming facilities

Preferred:
Experience - 5+ years of Registered Nurse Experience
Education - Bachelors degree in Nursing

Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours.

Job Category

Nursing

Job Family

Ambulatory Nursing

Department

MHMC-RC Flormann St. Primary Care

Scheduled Weekly Hours

40

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Description:

Physical Requirements:

• Interact with others requiring the employee to communicate information.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Anticipated job posting close date:

04/04/2024

Location:

Intermountain Health Park City Hospital

Work City:

Park City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$17.17 - $22.32

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Description:

The Critical Care Technician functions as a clinical support partner in the Critical Care and Emergency Department settings. They assist the patient care team in the performance of various tasks and procedures for the critically ill patient or patients requiring special skills or observation. Act under the direction and supervision of appropriate clinical licensed personnel.

Scope

Employees must work in a Critical Care or Emergency Department.

Job Essentials:
Patient Care:

• Assists with admission, discharge, and transfer of patients, including transport.
• Provides excellent customer service when responding to patient/family requests.
• Reports and records patient care findings and data in a timely manner. Reports change in the patient condition quickly, and secure qualified assistance as needed.
• When working on a clinical unit, may be required to take medications from the delivery system to the RN.

Critical Care:

• Prioritizes and delivers patient care as delegated by the RN or other members of the interdisciplinary team. This may include, but is not limited to, collecting patient data, vital signs, oxygen therapy, and cardiac monitoring.
• Performs in critical care situations as directed by RN or MD.
• Assists with emergency resuscitation, set-up and assistance with line insertion, and retrieval of supplies and equipment.
• Recognizes and completes unit and patient care needs with minimal direct supervision.

Collaboration:

• Collaborates and consults with RN and other members of the interdisciplinary team for best patient care.
• Demonstrates effective teamwork, prioritization, communication, and organization.
• Performs non-nursing duties as delegated, i.e., cleaning, stocking, answering phones, clerical support, providing directions, etc.

Job Specifics:

• Benefits Eligible: Yes; Medical, Dental, Vision, Education Assistance. Click here for more details

• Shift Details: Full-time night shift needed, part-time may also be considered depending on availability; some weekend and holiday requirements

• Department/Unit: Emergency Department

• Additional Details: Shift differentials given for evenings, nights and weekends

Minimum Qualifications:
If doing Point of Care Testing: Must have a High School diploma or GED in compliance with CLIA regulations.

UT CNA Certification
- or -
UT EMT or Paramedic Certification in state of practice. Certification must be verified on BEMS website.
- and -
Basic Life Support Certification (BLS) for healthcare providers.

Ability to communicate effectively both verbally and in writing.

Preferred Qualifications:
CNA experience or applicable healthcare experience.
- and -
Current enrollment in nursing school.
- and -
Basic computer skills.

Physical Requirements:

Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
- and -
Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
- and -
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
- and -
Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
- and -
Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc).
- and -
May be expected to stand in a stationary position for an extended period of time.

Anticipated job posting close date:

04/30/2024

Location:

Cedar City Hospital

Work City:

Cedar City

Work State:

Utah

Scheduled Weekly Hours:

36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$17.76 - $23.09

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Description:

This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.

Job Essentials

1. Uses available tools to complete timely and quality submission of bills and follows-up on patient accounts to ensure the prompt and accurate receipt of payments.
2. Uses appropriate follow-up methods and contacts in working with various payer types to ensure timely billing and claim resolution.
3. Performs account analysis for claim acceptance, rejection, or denials to ensure proper payments are received and ensures all account demographics including payer information is accurate and up to date.
4. Satisfies all Intermountain requirements regarding procedural, operational and compliance training and updates.
5. Maintains expected productivity and quality standards including working all daily, weekly and monthly reports timely and accurately.
6. Makes appropriate corrections to accounts during the collection cycle.
7. Communicates effectively and professionally with all internal and external entities. Provides courteous and professional service to all Intermountain patients, affiliates, providers, administrators, employees, co-workers, insurance representatives, vendor representatives, attorneys and other stake holders.


Minimum Qualifications

Two years of customer service experience.
- and -
Keyboarding experience.
- and -
Demonstrated good interpersonal, written, and verbal communication skills.

Preferred Qualifications

Experience in professional office setting.
- and -
Billing or collections experience.

Physical Requirements:

Interact with others requiring the employee to communicate information.
- and -
Operate computers and other office equipment requiring the ability to move fingers and hands.
- and -
See and read computer monitors and documents.
- and -
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Anticipated job posting close date:

04/07/2024

Location:

Intermountain Health Park City Hospital

Work City:

Park City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$17.17 - $22.32

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$23.25

to

$26.70

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Licensed Practical Nurse (LPN) works collaboratively to provide direct and indirect patient care in the ambulatory setting. The LPN provides nursing care to assigned patients under the supervision of the physician or Registered Nurse (RN) accepts delegation to meet the needs of the patient. The LPN provides nursing care in accordance with the policies and procedures of Monument Health, standards of the profession and in accordance with the South Dakota Nurse Practice Act, and other applicable federal, state and local regulatory and/or accreting agencies.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Properly prepares the examination and treatment areas per clinic standards.
• Properly prepares for care of patient by participating in pre-visit planning, preparing exam and treatment areas per clinic standards.
• Completes patient rooming procedures to include vital signs, data collection and other identified components specific to the clinic setting.
• Accurately administers and documents medications in accordance with best practice and clinic policy.
• Performs nursing procedures and treatments within Scope of Responsibilities according to nursing division and clinic specific standards.
• Demonstrates the ability to accurately perform and document assessments, apply clinical interventions, evaluate outcomes, and implement change to the plan of care in collaboration with RN/provider.
• Provide/distribute preapproved/preprinted patient education materials. Provide reinforcement of health teaching and discharge instruction provided by RN/provider, directing all patient questions to RN/provider.
• Completes independent nurse visits as allowed per scope and department policy with appropriate supervision.
• Assist in management of inbox and complete patient referrals/prior authorizations per policy and scope.
• Assists and actively participates in onboarding and mentoring of clinical staff per scope and as directed.
• Positively supports and contributes to departmental development as evidenced by participating in meetings, committees, and continuing education/training.
• Ensures documentation in the patient record is accurate, clear, concise within outlined Scope of Responsibilities.
• All other duties as assigned.

Additional Requirements

Required:
Education - Completion of a nursing education program that is approved by a board of nursing
Certification - Licensed Practical Nurse (LPN) - South Dakota Board of Nursing

Preferred:
Experience - 1+ years of Healthcare Experience

Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours.

Job Category

Nursing

Job Family

Ambulatory Nursing

Department

MHUC-RC Lacrosse St. Primary Care

Scheduled Weekly Hours

20

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Description:

No Summary Available

Job Essentials

You will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities; we look for individuals who embody Intermountain's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.


Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded. Typical patient services task includes:

Efficiently updates and verifies patient demographics, insurance and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.
Thoughtfully directs patients on next steps and informs patients about delays and wait times.
Promptly schedules appointments utilizing provider templates and scheduling guidelines.
Proactively requests payments from patients on current and past medical services.

Receives and processes those payments following appropriate procedures for handling payments.


Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.


Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.


Completes training and pass-off requirements.


Minimum Qualifications

Six months of customer service experience involving interactions with customers.
- and -
Demonstrated basic computer skills involving word processing and data entry.
- and -
Professional manner and strong interpersonal and communication skills.

Preferred Qualifications

One year of customer service experience, especially in a Hospital or Medical Office.
- and -
Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment.
- and -
Demonstrate excellent verbal and written communications skills.

Physical Requirements:

Interact with others requiring the employee to communicate information.
- and -
Operate computers and other office equipment requiring the ability to move fingers and hands.
- and -
See and read computer monitors and documents.
- and -
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Anticipated job posting close date:

03/26/2024

Location:

Cedar City Instacare/Workmed

Work City:

Cedar City

Work State:

Utah

Scheduled Weekly Hours:

0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$17.17 - $22.32

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$34.20

to

$42.75

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

In a Transfer Center role the RN will be the single point of contact for facilities/providers requesting transfer to a Monument Health hospital. The RN obtains patient information critical to determining the appropriate Monument Health provider, level of care, and coordinates the phone call between the referring and receiving providers. In the patient placement role, the Transfer Center RN will be responsible for facilitating patient flow within Monument Health. This position works closely with referring hospitals, receiving hospital, and internal Monument Health caregivers including physicians.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Proficient in database entry, telephone systems with call recording, and / or Bed Management systems and office-oriented systems as required to support operations.
• Facilitates communications with referring and receiving providers.
• Maintains accurate and timely documentation, relating to all calls; assist in maintaining database.
• Handles unanticipated events and crisis situations in a professional manner. Is alert to potential problems and notifies appropriate individual as necessary.
• Follows up with referring and receiving provders to gather feedback and ensure a seamless process.
• Provides an expert level of clinical decision-making to determine patient acuity.
• Demonstrate knowledge of regulatory requirements including EMTALA and quality initiatives.
• All other duties as assigned.

Additional Requirements

Required:

Education - Completion of a nursing education program that is approved by a board of nursing

Certifications - Registered Nurse (RN) - South Dakota Board of Nursing

Experience - 3+ years of Acute Care Clinical

Preferred:

Education - Bachelors degree in Nursing

Experience - 5+ years of Registered Nurse Experience

Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Job Category

Nursing

Job Family

Acute Nursing

Department

RCH Transfer Center

Scheduled Weekly Hours

24

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Job Summary

Under Physician supervision, the Physician Assistant and/or Nurse Practitioner may assume primary responsibility in their respective specialty area according to federal, state, and local regulatory agencies. Responsible for management of selected at risk or complex patients and aggregate patient populations in collaboration with physicians, nurses and other Healthcare team members. Must demonstrate the knowledge, critical thinking and skills to plan, coordinate and provide care on a continuing basis.

Job Description

Essential Functions:

• Predominantly outpatient practice in urgent care setting with 364 days of patient access.
• Acts as an agent of the supervising physician for any medical services that are delegated that are within the Advanced Practice Clinician's scope of practice.
• Assess, diagnose, treat and manage patients’ Healthcare problems/needs. Apply clinical interventions, evaluate outcomes, and implement changes to the plan of care. Anticipates and communicates changes in patient status to meet the needs of the patient.
• May perform procedures.
• No operating room requirement.
• No practice call or ED/Unassigned call requirement.
• Completes thorough, timely documentation in accordance with facility policy.
• Complies with scope of care under the guidance of federal, state, and/or local regulatory agencies.
• Complies with scope of care under the guidance of the supervising physician and/or protocols.
• Consistently demonstrates appropriate referral and/or transfer of patients to another facility.
• Demonstrates a thorough and current knowledge of disease processes while conducting a comprehensive health history and physical examination or problem-focused assessment depending on patient’s status.
• Demonstrates appropriate referrals and/or provides referral information to the patients and physicians.
• Orders appropriate tests, procedures, and therapies in collaboration with medical staff based on relevant organizational and unit-specific policies and procedures.
• Performs and documents ongoing patient assessment and formulates plan of care in collaboration with other medical providers.
• Recognizes physical, developmental, and psychosocial distress of patient and family, and provides appropriate interventions.
• Responds appropriately to emergency situations, basing patient management decisions on individual patient needs.
• All other duties as assigned.

Additional Requirements

Required:
In South Dakota Certifications - Certified Nurse Practitioner (CNP) - South Dakota Board of Nursing or Physician Assistant (PA) - South Dakota Board of Medical and Osteopathic Examiners
In Wyoming Certifications - Certified Nurse Practitioner (CNP) - Wyoming State Board of Nursing or Physician Assistant (PA) - Wyoming Board of Medicine

Preferred:

Experience - 1+ years of Clinical Experience; 1+ years of Healthcare Experience

Physical Requirements:
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Job Category

Clinical Care

Job Family

Advanced Practice Provider

Department

MHUC-RC Lacrosse St. Primary Care

Scheduled Weekly Hours

20

Shift

Rotating (United States of America)

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$16.16

to

$18.58

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

It starts with heart. That is what you will do each day. As a Patient Access Specialist I at Monument Health, you can begin your healthcare career with no experience necessary. You will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

As a Patient Access Specialist I, you are responsible for the integrity of all front-end patient access and registration functions including support of excellent patient care and seamless revenue cycle process. You are the first person our patients see each time they enter the facility or department! You are a trusted resource to provide service excellence to all patients, families, physicians, clinicians, and internal departments.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Job Functions:

• Accountable for accurately collecting demographics, confirming patient identity, guarantor assignment, and coverage information and verification from patients or informants including obtaining necessary documents for check-in or admission among various patient settings, utilizing various communication methods (i.e phone, letters, face-to-face, bedside). 
• Assists in achieving the strategic objectives of Monument Health by following Revenue Cycle guidelines. Including participating in quality assurance and improvement activities.
• Demonstrates knowledge of payer information and benefits, including Medicare, Medicaid, and commercial payers as well as third party liability payers.
• Performs point of service collections including prepayments, outstanding balances, co-payment and co-insurance; daily reconciliation of cash drawer.  Provides patients with basic account reconciliation.
• Initiates financial clearance by providing patient with cost estimates for scheduled services. Properly escalates financial clearance needs on behalf of the patient.
• Review and understand authorization and referral records to confirm financial clearance.
• Educates patient and maintains regulatory compliance as required by distributing and/or obtaining required forms and signatures including consents for treatment and financial agreements, ABN/waivers, and other regulatory forms.
• Performs business office duties including incoming phone calls and messages, in-basket messaging, patient communications, intra-departmental communications, scanning/faxes, taxi vouchers, mail distribution, lost and found, safe and valuables and other duties as assigned.
• Provides service excellence including way-finding, reception. Demonstrates the importance of satisfying the needs of the customer by interacting with him/her in a friendly and caring way, being attentive to both emotional and physical needs. Takes responsibility to maintain communication with the customer in order to provide a secure and pleasant experience throughout the system.
• May obtain referrals and order transcription, as applicable to service area.
• Perform patient scheduling and check-out, including pre-arrival management for upcoming services per protocols within the supported department, managing and monitoring patient wait lists and recall lists appropriately.
• Maintain registration related work queues including ongoing resolution of errors. 
• Working knowledge of the electronic medical record: advanced directives, release of information, patient portal proxy forms. Ability to educate patient on the patient basic purpose, and regulations.
• Address account inquires, resolve or escalate inquiries as appropriate.
• In order to provide the highest quality of care to our patients, individuals may be required to work beyond normal scheduled shifts and will be required to comply with Monument Health's Attendance Policy.
• May perform patient movement activities in the electronic medical record.
• May arrange patient transportation and other enabling services.
• Assist clinical care team as needed including providing transport in cooperation with clinical team direction.
• Responsible for attending all mandatory education, compliance and safety program sessions.
• Required to comply with all current and future policies and procedures and report directly to the supervisor.
• All other duties as assigned.

Additional Requirements

Required:

Education - High School Diploma/GED Equivalent

Preferred:

Work Experience - 1+ years Customer Service Experience; 1+ years Patient Relations Experience; 1+ years Medical Patient Accounts/Financial Services Experience

Physical Requirements: Medium work - exerting up to 10 pounds of force constantly (67-100% of the time), and/or up to 25 pounds of force frequently (34-66% of the time), and or up to 50 pounds of force occassionally (up to 33% of the time), and/or up to 50 pounds seldomly to move objects. Possible exposure to blood, bodily fluids, or tissues. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours.

Job Category

Revenue Cycle

Job Family

Registration and Scheduling

Department

MHMC-RC 5th St. Surgery

Scheduled Weekly Hours

40

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Description:

"We are truly in the business of saving lives"

-Dr. C.J. Davis; President and CEO

Want to know what it's like to work at Burrell?

Click on the link below to find out -

Burrell Behavioral Health - Join our Team! - YouTube

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SCHOOL BASED SUPPORT SPECIALIST

What you’ll get to do:

• Provide on-site intervention in area schools for clients enrolled in the program and will collaborate closely with school staff to ensure appropriate client care.
• Participate in the process of monitoring client progress in treatment programs
• Development of specific individual treatment/rehabilitation plans
• Provide individual assistance to clients as a resource in accessing needed mental health services and completing activities of daily living skills
• Assist the client to access and utilize a variety of community agencies and resources to provide ongoing social, vocational, educational, and recreational support and activities.

What you’ll bring:  

• A proactive, and client-focused approach to breaking the stigma of mental health.
• A passion to make a positive difference in the lives of others every day.
• A reliable vehicle and favorable driving record

Education and Experience:

• Bachelor is Degree In:  Psychology, Criminal Justice, Counseling, Social Work, Education, Recreational Therapist, Human Development and Family Studies, Gerontology, Rehabilitation Counseling, and Sociology.
• Valid Driver’s License, Current Auto Insurance, Favorable Driving Record.
• Reliable Vehicle.

Where you’ll be working:  

You will be working in area public schools.

What we offer:

Great pay, great schedule, great benefits, and an amazing culture of inclusiveness and positivity.

Once you submit your application, a board of hiring managers from different departments will review your qualifications and will reach out to those with whom they would like to move forward with.

For more information or to ask any questions, please email us at:

recruiting@burrellcenter.com

SCHOOL BASED SUPPORT SPECIALIST

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.