Total 92 health consultant job vacancies in Customer Service category in Kuala Lumpur City Centre

Primary Location

SITE - Reed City Hospital - 300 N Patterson - Reed City

Department Name

Nursing Unit - RNC Reed City

Employment Type

Part time

Shift

Variable (United States of America)

Weekly Scheduled Hours

4

Hours of Work

Variable

Days Worked

Variable

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$29.20

to

$36.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Medical Oncology Registered Nurse works directly with adolescent, adult, and geriatric oncology patients undergoing active chemotherapy treatment in the outpatient setting. The Medical Oncology RN is responsible for the dose calculation and administration of chemotherapy treatment plans as established by the Medical Oncologist. Patient care responsibilities include biopsychosocial assessment, education, and follow up nursing care. Will work with cancer patients through their active, palliative, and end of life care in accordance with accepted hospital standards and policy and the South Dakota Nurse Practice Act. The Medical Oncology Nurse consistently employs patient and family-centered care to promote safety, quality, and satisfaction.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Demonstrates the ability to administer chemotherapy treatments in accordance with national standards and hospital policy
• Demonstrates the ability to appropriately assess patients, apply clinical interventions, evaluate outcomes, and implement change to the plan of care.
• Prioritizes and organizes delivery of care in a consistent manner. Initiates interdisciplinary collaboration to promote optimal patient care and outcomes.
• Initiates Interdisciplinary collaboration to promote optimal patient care and outcomes.
• Provides education for patients and families receiving chemotherapy treatments.
• Instructs patient/family/team in treatment plan and goals.
• Initiates authorization process for all new chemotherapy /supportive care treatments, as well as diagnostic tests through referral to patient navigators.
• Recognizes potential emergency/life threatening situations and initiates appropriate actions as evidenced by observation and chart review.
• Participates in orienting, teaching, guiding the performance of personnel and/or students.
• Participates in departmental processes/functions to improve departmental efficiency and financial viability.
• All other duties as assigned.

Additional Requirements

Required:
Education - Completion of a nursing education program that is approved by a board of nursing
Certification - Registered Nurse (RN) - South Dakota Board of Nursing

Preferred:
Experience - 1+ years of Acute Experience; 1+ years of Oncology Experience
Certification - Oncology Nursing Certification (ONC) - Accredited University or accredited training professionals

Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours.

Job Category

Nursing

Job Family

Ambulatory Nursing

Department

CCI Clinic

Scheduled Weekly Hours

0

Shift

Employee Type

PRN

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Job Summary

This job supervises teams of Tier 1 and Tier 2 analysts who work on-site or virtually. This team ensures compliance to regulatory guidelines of the pharmaceutical supply chain. This position requires the supervisor to meet and exceed performance metrices by providing meaningful touchpoints, motivation and accountability through the disciplinary process.

Responsibilities

• Responsible for day-to-day operations.
• Provides high-quality service and regularly reports on the program’s performance and cost savings. Understands customer needs and makes operational changes as needed to improve program performance.
• Builds relationships with and acts as liaison to a variety of stakeholders. Conducts regular reviews with internal stakeholders.
• Answers questions regarding program objectives, operations, systems, and performance.
• Manages and resolves escalations.
• Supervises a team of Analysts, providing coaching and assisting with complex or unusual issues. Conducts performance evaluations and takes corrective actions as necessary.
• Ensures the team fulfills cases in a timely and efficient manner.
• Identify performance related issues, develop an action plan for correction and improvement.
• Lead and develop the capabilities of the team.

Qualifications

• 4-8 years of experience
• BA, BS or equivalent experience in related field

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations or business staff
• Administers and exercises policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact to work unit operations and customers
• Frequently interacts with subordinates, customers, and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Job Description:

Essential Duties and Responsibilities:

Functions in accordance with Burrell Behavioral Health Operational Guidelines/ Standard Operating Procedures and within his/her professional code of ethics

Utilizes behavioral interventions to assist client in achieving treatment goals. Interventions include but are not limited to: motivational intervention, operant conditioning, interpersonal and group dynamics, cognitive processing, evidenced based interventions.

Utilizes a supportive educational approach to promote improved functioning to meet the needs   of the client, the goals of treatment while encouraging recovery and increased resiliency.  Engages in other activities that meet those needs and goals as medically necessary.

Establishes and manages a client caseload, the size and nature of which is to be coordinated with supervisory staff.

According to Burrell guidelines/SOP’s, participates in staffing of clients to identify problems, establish goals and objectives for treatment.

Exercise discretion and judgment when participating in emergency services in order to provide rapid aid (with in scope of training) in cases of mental health crisis.

Provides and/or coordinates a comprehensive follow-up to all clients for whom he/she is assigned or instructed to contact, including follow up for missed appointments, conducting outreach and engagement as needed. Document all contacts including attempted or unsuccessful attempts.

Participates in and contributes to the various staff development activities of Burrell including any scheduled meetings or training.

Is responsive to all quality assurance procedures of Burrell, cooperates with utilization review procedures and follows established procedures, rules and regulations of the Clinical Records Department/Compliance Department.

Performs other special functions as may, from time to time, be deemed necessary to ensure successful delivery of mental health services.

Qualifications, Knowledge, Skills & Abilities:

● Bachelor’s degree in: Psychology, Social Work, or other related human service specialized fields of study.

● Bachelor’s degree in another field and two years of related work experience.

● An Associate of Applied Science in Behavioral Health Support from an approved institution.

● A combination of four years or more of advanced education and two years of related work experience.

● Four years work experience in a related field may substitute for educational requirements.

Other Qualifications:

Must be able to establish effective relationships with clients and the needed network of care to include community partners: via telephone, email and personal contacts. Must be able to follow direction, accept supervision and implement recommendations.

Physical Requirements and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the specific duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the specific duties.

While performing the duties of this job, the employee is regularly required to stand, walk and sometimes sit; use hands to finger, handle, or feel objects or controls; reach with hands and arms; and talk or hear.  The employee is also required to be able to walk and sometimes run up and down stairs.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the specific duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the specific duties.

The noise level in the work environment is usually moderate.  The employee must be able to perform duties, both indoors and outdoors, under all weather conditions.  Must be able to make home visits which may require the use of stairs, elevator, exposure to pets and other allergens.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state and local laws and standards.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About The Role

We are looking for fun, outgoing, and dedicated individuals to join our team of customer service consultants. Located at our Karawatha Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat.

We are currently seeking to fill multiple positions on both a full-time and part-time basis. While this ad primarily targets part-time positions, we encourage applicants interested in full-time roles to apply as well.

Training will be provided to ensure your success and confidence in the role.

What You’ll Do

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

What You’ll Bring

You're a skillful communicator with a knack for adapting your style to different customer personalities and situations. Teamwork is second nature to you, and customer service is your north star. Comfortable with technology, you're adept at solving problems on-the-fly and can effortlessly multi-task across various systems. Most importantly, confidence in navigating technology is non-negotiable for you, especially in CRM systems and Microsoft Office Suite.

Successful applicants will be invited to complete an online assessment, a crucial step in our selection process. This assessment is your chance to showcase your skills and abilities, it's a great opportunity to demonstrate your potential and align your talents with the task featured in the role.

An Inclusive Workplace, Works for Everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things to Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia. 

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Position: Customer Solutions Consultant

Reporting to: Manager, Customer Solutions

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Shifting Schedule

Start Date: ASAP

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Our industry-specific solutions, designed to maximize business value and process efficiency, are at the heart of our customers’ operations. Over 10,000 organizations in more than 20 industries across 80+ countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.

General Job Summary

The Customer Solutions Consultant is expected to provide application consulting and customer support to Aptean customers. This individual will participate as a member of the Customer Support and Implementation Team to deploy new projects, and/or provide on-going support to their existing installation. He/She will consult with customers in the configuration and usage of application modules, research and resolves problems and issues. Overall, this individual is expected to manage customer expectations and foster positive business relationships with all customers.

Knowledge: A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

Complexity: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

Supervision: Normally receives little instruction on day-to-day work, general instructions on new assignments.

Role and Responsibilities

• Consulting Services
  • Provide consulting services to customers based on Aptean’s service delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.
  • Effectively work on multiple projects simultaneously.
  • Work collaboratively with project manager and project team to deliver projects on time, on budget, on schedule.
  • Submit time and expenses punctually each week.
  • Maintain a professional appearance when onsite with customers.
• Incident Resolution
  • Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents.
  • Take ownership of and follow-through with all priority customer incidents.
  • Offer complete and timely explanations to customers throughout the incident resolution process and ensure that customers’ staff fully understand issue, its resolutions and means for prevention.
  • Clearly and concisely document all customer interaction and all steps taken to resolve incidents.
  • Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.
  • Work with R&D and product line team to expedite incident resolution and ensure seamless delivery of support service to customers.
  • Determine when issues need to be escalated.
  • Set severity levels with customers.
  • May be assigned escalated tickets.
• Knowledge Management
  • Expand expertise within the product.
  • Attend training sessions offered and use self-study tools; assist with peer training as needed.
  • Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.
  • Create KB articles and documents using the Knowledge Centered Support (KCS) methodology, to be published and shared both internally and with the customer base.
• Communication
  • Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
  • Ensure a professional communication manner when in-person or on the phone at all times.
• Additional Duties
  • Participates in system and release testing and QA as needed.
  • Recommend improvements in Customer Solutions policies and procedures.
  • Additional duties as assigned by management.

A Successful Candidate

• Proven track record in providing stellar customer service and technical support
• Outstanding communication skills in the English language – both verbal and written
• Experience working for an ERP company or exposure to using ERP solution is an advantage
• Understands the industry and business environment served by the application
• Basic understanding of relational database concepts and architecture
• Excellent time management and organizational skills
• Strong analytical problem solving and decision-making skills
• Ability to work efficiently and independently and do whatever it takes to get the job done
• Ability to handle difficult or sensitive situations with diplomacy and tact
• Previous working experience using CRM (Salesforce) and/or other ticketing solution

Join the A-Team and experience the A-Life!

Under the direction of the Medical Reception Supervisor, the Appointment Clerk/Medical Receptionist performs a variety of tasks for the agency in as much as it is the first contact via telephone by the prospective patient with the clinic. The position is considered a crucial link between the patient and the care delivered by the clinical and service staff of the center. This individual must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a “can do” attitude. Patient services are the key priority in this position requiring the Appointment Clerk/Medical Receptionist to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment that promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy, and tact in patient/staff interactions.

This is a full-time position working 40 hours per week, typically Monday through Friday with periodic Saturday hours.

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

Compensation: $20.18 - $22.05 per hour, depending on experience.

Responsibilities:

• Performs day-to-day administrative functions and general office duties.
• Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines the purpose of visit and directs patients/clients/visitors to the appropriate person or department(s).
• Schedules patient flow to the clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.
• When scheduling an appointment, carefully screens patients for new address, new patient visits or update registration and informs patients of adequate information that must be presented at the time of visit.
• Adheres to all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practice confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Informs patient of any existing balance noted in computer and requests patient be prepared for any payment due at time of visit.
• Calls patients daily to confirm the next day’s appointment.
• Verifies method of payment for service (MediCal, Medicare, private insurance, private payee, Healthy Families, etc.) and collects data and/or payment as appropriate.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Attends scheduled department staff and clinical meetings.
• Performs all duties and services in full compliance with TVHC’s Service Excellence Standards.
• Performs all duties in support of successful EHR/EPM implementation.

• High School Diploma or GED required.
• Bilingual in English and Spanish required.
• Prior administrative or clerical experience in clinical or community-based setting highly preferred.

Qualifications:

• Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
• Must be highly flexible; able to accommodate changing needs of the department.
• Knowledge of basic math and modern office procedures.
• Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
• Willingness to work evenings and/or weekends.
• Ability to travel to designated locations as required by supervisor.
• Basic to intermediate computer knowledge and skills.
• Training and/or experience with computer data entry and ability to type a minimum of 45 WPM.

We offer excellent benefits including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.

• 5+ years' experience as project/program manager/Subject Matter Expert, delivering complex system-integrated business application projects. Ideal candidate will have deep knowledge and experience with project planning, execution, go-to-market activities, and managing cross-functional, global project teams.
• Motivated self-starter with the ability to work independently while coordinating activities with cross-divisional teams to achieve desired results, effectively prioritize and multi-task under tight deadlines.
• Ability to successfully engage in multiple initiatives and complex situations simultaneously
• Visa subject matter and/or payments expertise
• Strong organizational skills, as well as the ability to adapt quickly to changing priorities, assignments, and roles
• Excellent analytical, communication, written, presentation, interpersonal, and time management with the ability to interact professionally with a diverse groups of executives, managers, and subject matter experts
• Understanding of Genesys IWS, Chat, Telephony, IVR and associated routing, queue functionality and reporting
• Understanding and a willingness to learn Artificial Intelligence related to Bot and reporting functionality
• Experience with Knowledge Management systems and methodologies and KM governance

 

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$29.20

to

$36.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The right team of nurses is capable of transforming health care. Monument Health nurses are professional and passionate, and we support one another. Whether you are newly graduated or have years of experience as a RN, we are looking for positive, hardworking, and considerate Registered Nurses who thrive in a fast-paced work environment providing high quality care.

As a Registered Nurse at Monument Health, you will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

Our Registered Nurses facilitate relationship-centered, compassionate, quality care to patients through competent clinical practice and the application of the healing and science of professional nursing. You will be an active contributor in the prevention or resolution of illness, disability or injury, alleviation of suffering, and advocacy in the care of individuals in conjunction with interdisciplinary teams of healthcare providers, family members, and support systems. You will exercise independent judgement in utilizing the nursing process to assess, diagnose, identify outcomes, plan, implement, and evaluate direct patient care in accordance with ANA Standards of Professional Nursing Practice, institutional policies and procedures, applicable laws, and regulations.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:
Utilizes the ANA Nursing Process (2010) to perform the following functions:

• Collects comprehensive data pertinent to the Healthcare consumer’s health and/or the situation.
• Analyzes the assessment data to determine the diagnosis or the issues.
• Identifies expected outcomes for a plan individualized to the Healthcare consumer of the situation.
• Develops a plan that prescribes strategies and alternatives to attain expected outcomes.
• Implements the identified plan. Ensures patient progression along plan.
• Coordination of Care – coordinates care delivery.
• Health Teaching and Health Promotion – employs strategies to promote health and a safe environment.
• Consultation – the advanced practice registered nurse and the nursing role specialist provide consultation to influence the identified plan, enhance the abilities of others and effect change.
• Evaluates progress toward attainment of outcomes.

Follows the ANA Standards of Professional Performance (2010):

• Systematically enhances the quality and effectiveness of nursing practice
• Attains knowledge and competency that reflects current nursing practice
• Evaluates one’s own nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules, and regulations
• Interacts with and contributes to the professional development of peers and colleagues
• Collaborates with patient, family and others in the conduct of nursing practice
• Integrates ethical provisions in all areas of practice
• Integrates research findings into practice
• Considers factors related to safety, effectiveness, cost and impact on practice in the planning and delivery of nursing services
• Provides leadership in the professional practice setting and the profession
• Practices in an environmentally safe and healthy manner
• Supports purpose, vision, and values of Monument Health.
• Practices within the legal scope of a Registered Professional Nurse as outlined by the state in which employment occurs and delivers competent care consistent with standards / policies, laws, regulators/accreditation/certifying organizations.
• Abides by the Provisions of the Code of Ethics for Nurses (ANA 2010).

Proficiently uses applicable technology and software to:

• Support and document nursing activities and patient care.
• Access other work-related applications necessary to be an engaged and active associate of the organization, such as company email, iLearn modules, employee engagement surveys, benefits and compensation information, and policies and procedures.
• Continuously seeks out opportunities to improve the quality of patient care delivery through innovative and creative problem solving.
• All other duties as assigned.

Additional Requirements

Required:
Education - Completion of a nursing education program that is approved by a board of nursing
Certifications - Basic Life Support (BLS) Certification - American Heart Association (AHA); Registered Nurse (RN) - South Dakota Board of Nursing

Preferred:
Experience - 5+ years of Registered Nurse Experience
Education - Bachelors degree in Nursing

Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours.

Job Category

Nursing

Job Family

Acute Nursing

Department

RCH HBO/Wound Care

Scheduled Weekly Hours

40

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Job Summary

Assists with the planning, organization, and day-to-day clinical operation of the Dialysis unit to meet the goals of Rapid City Hospital, as well as meet the requirements of The Joint Commission and other applicable federal, state and local regulatory and/or accrediting agencies. Promotes the department, divisional and hospital goals and objectives in accordance with established hospital standards and the South Dakota Nurse Practice Act. Provides direct patient care at least 50% of the time.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Assists with the leadership of the department by effectively managing and supervising personnel, promoting a positive, professional attitude and high quality care.
• Consistently serves as a resource person for nursing staff, ancillary personnel, and/or community, as evidenced by observation and feedback.
• Demonstrates a clear understanding of the organization's financial practices relevant to the department operations.
• Evaluates and adjusts staffing requirements to maintain identified standards and to promote safe patient care as evidenced by observation and feedback. Participates in the provision of appropriate scheduling activities utilizing age specific growth and development guidelines.
• Responsible for coordinating and assisting with the day-to-day operation of the organization/department to promote the delivery of quality services according to established policies.
• Assists with the development of strategies that promote regulatory compliance, best practices, and positive survey outcomes.
• Demonstrates effective fiscal management through cost containment measures while ensuring high quality, cost effective care is being provided to patients.
• Performs data compilation and monitors and analyzes quality, safety, and financial data to evaluate quality of care/performance achieved. Identifies trends and patterns, recommends opportunities for improvement, and communicates performance outcomes information to appropriate boards, committees, organizations, departments, and personnel. Collaborates with staff who collect data and perform data queries to ensure complete, accurate data is available for review and analysis.
• Collaborates with providers, directors, and other disciplines in the development of long range plans.
• Supplies and equipment are maintained to support current unit practices.
• All other duties as assigned.

Additional Requirements

Required:
Certification - Registered Nurse (RN) - South Dakota Board of Nursing

Education - Bachelors degree in Nursing

Experience - 6+ months of Dialysis Experience

Preferred:
Experience - 1+ years of Dialysis Experience; 1+ years of Healthcare Experience; 1+ years of Management Experience; 1+ years of Registered Nurse Experience

Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours.

Job Category

Nursing

Job Family

Acute Nursing

Department

RCH Hemodialysis

Scheduled Weekly Hours

40

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Job Summary

The Nursing Support Supervisor partners with other department leaders to ensure safe, quality care is delivered to patients. Provides direction on Nurse Aide care standards, workflows, and competencies. Works in collaboration with nurse managers, nurse clinicians, and nurse educators to hire, onboard, orient, and provide ongoing education to Nurse Aides.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions

• Provides daily supervision for Nurse Aide caregivers delivering care in an assigned area.
• Collaborates with manager to perform interviews, onboarding activities, and oversee the orientation of Nurse Aides. Ensures Nurse Aides are competent in required skills. Oversees the annual competency evaluations. Provides routine, ongoing development for Nurse Aides.
• Provides daily coaching and performance feedback in a positive, inspirational manner. Performs annual evaluations of caregiver performance.
• Designs standards, workflows, and checklists to optimize care delivery. Assesses the quality of care delivered to patients.
• Promotes an exceptional patient experience by role modeling and setting expectations …. Rounds on patients to assess the experience provided by the Nurse Aide caregivers.
• In collaboration with the unit nurse supervisor (CRN), plans and evaluates staffing assignments.
• Engages in self-development to build leadership skills and understand best practice in patient care delivery.
• Promotes the organization’s vision, purpose, and values daily. Understands and promotes patient centered care and relationship based care models.
• All other duties as assigned.

Additional Requirements

Required

Education - High School Diploma/GED Equivalent

Preferred

Certifications - Certified Nurse Aide (CNA) - South Dakota Board of Nursing

Work Experience - 3+ years of Patient Care Experience; 1+ years of Leadership Experience

Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours.

Job Category

Nursing

Job Family

Nursing Support

Department

RCH Heart and Vascular Unit - Nursing

Scheduled Weekly Hours

40

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$26.09

to

$32.61

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The right team of nurses is capable of transforming health care. Monument Health nurses are professional and passionate, and we support one another. We are looking for RNs who are inspired to work together and communicate ideas to accomplish the goals set to enhance patient care.

It starts with heart. That is what you will do each day. As a Registered Nurse at Monument Health, you will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

Our Registered Nurses facilitate relationship-centered, compassionate, quality care to patients through competent clinical practice and the application of the healing and science of professional nursing. You will participate in the prevention or resolution of illness, disability or injury, alleviation of suffering, and advocacy in the care of individuals in conjunction with interdisciplinary teams of healthcare providers, family members, and support systems. You will exercise independent judgement in utilizing the nursing process to assess, diagnose, identify outcomes, plan, implement, and evaluate direct patient care in accordance with ANA Standards of Professional Nursing Practice, institutional policies and procedures, applicable laws, and regulations.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:
Utilizes the ANA Nursing Process (2010) to perform the following functions:

• Collects comprehensive data pertinent to the Healthcare consumer’s health and/or the situation.
• Analyzes the assessment data to determine the diagnosis or the issues.
• Identifies expected outcomes for a plan individualized to the Healthcare consumer of the situation.
• Develops a plan that prescribes strategies and alternatives to attain expected outcomes.
• Implements the identified plan. Ensures patient progression along plan.
• Coordination of Care – coordinates care delivery.
• Health Teaching and Health Promotion – employs strategies to promote health and a safe environment.
• Consultation – the advanced practice registered nurse and the nursing role specialist provide consultation to influence the identified plan, enhance the abilities of others and effect change.
• Evaluates progress toward attainment of outcomes.

Follows the ANA Standards of Professional Performance (2010):

• Systematically enhances the quality and effectiveness of nursing practice
• Attains knowledge and competency that reflects current nursing practice
• Evaluates one’s own nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules, and regulations
• Interacts with and contributes to the professional development of peers and colleagues
• Collaborates with patient, family and others in the conduct of nursing practice
• Integrates ethical provisions in all areas of practice
• Integrates research findings into practice
• Considers factors related to safety, effectiveness, cost and impact on practice in the planning and delivery of nursing services
• Provides leadership in the professional practice setting and the profession
• Practices in an environmentally safe and healthy manner
• Supports purpose, vision, and values of Monument Health.
• Practices within the legal scope of a Registered Professional Nurse as outlined by the state in which employment occurs and delivers competent care consistent with standards / policies, laws, regulators/accreditation/certifying organizations.
• Abides by the Provisions of the Code of Ethics for Nurses (ANA 2010).

Proficiently uses applicable technology and software to:

• Support and document nursing activities and patient care.
• Access other work-related applications necessary to be an engaged and active associate of the organization, such as company email, iLearn modules, employee engagement surveys, benefits and compensation information, and policies and procedures.
• Continuously seeks out opportunities to improve the quality of patient care delivery through innovative and creative problem solving.
• All other duties as assigned.

Additional Requirements

Required:
Education - Completion of a nursing education program that is approved by a board of nursing
Certifications - Basic Life Support (BLS) Certification - American Heart Association (AHA); Registered Nurse (RN) - South Dakota Board of Nursing or Wyoming Board of Nursing for Wyoming facilities

Preferred:
Experience - 5+ years of Registered Nurse Experience
Education - Bachelors degree in Nursing

Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours.

Job Category

Nursing

Job Family

Ambulatory Nursing

Department

MHMC-RC Flormann St. Primary Care

Scheduled Weekly Hours

40

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$32.40

to

$40.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

It starts with heart. That is what you will do each day. As a Case Manager at Monument Health, you will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

As a Case Manager, you will be responsible for the collaboration of medical staff, patients, family, and the Healthcare team by assessing, facilitating, planning, and advocating for the health needs of a patient resulting in quality, cost-effective outcomes. You will establish goals and priorities consistent with the mission and goals of Monument Health as well as work to meet the individualized plan of care for the patients of our communities.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Coordination of services for hospitalized patients whose care needs range from observation level of care to emergent/urgent higher level of care transitions to include facilitation of payer authorization and transportation. 
• Patient triage for hospitalized patients to ensure transitions to other appropriate settings which range from post-acute care to acute care transitions. 
• Uses critical thinking skills to assist providers in establishing plan of care recommendations for hospitalized patients.
• Partners with providers and Physician Advisors/Medical Directors to escalate cases for review on complex cases in compliance with Conditions or Participation and Escalation standards.
• Optimize care coordination with hospital, ER, nursing homes, assisted living facilities, physicians and community resources as necessary.   Facilitates planning for patient/family needs to ensure a smooth transition for the patient across the continuum of care.
• Coordinates the provider aspect of federal/state organization functions as detailed in the Conditions of Participation and other appropriate regulations.
• Supports the Medical Staff Quality Review process by identification of issues related to quality indicators set forth by the Medical Staff.
• Creates and updates the Plan of Care (POC) to include patient/family-centered goals with interventions that reflect the changing needs of the patient/family unit and is consistent with their current needs and desires.
• Maintains a working knowledge and relationship with community resources and payer benefits that link the individual with the most appropriate resources. Assists by maintaining expertise on benefits, reimbursement and contract/regulation changes per payer guidelines, Medicare and Medicaid to facilitate appropriate reimbursement, education and guidance to assist the Healthcare team and patient/family in decision making.
• Facilitates planning for patient/family needs to ensure a smooth transition for the patient across the continuum of care to include offering guidance to patients / families regarding applications for funding, guardianship and charity care programs as needed.
• Evaluates current treatment plan to identify barriers, determine realistic goals and objectives, and seek potential alternatives in conjunction with the medical staff. Coordinates team efforts with support services departments to ensure appropriate care and smooth discharge transition.
• Is a visible resource on the unit and coordinates interdisciplinary team huddles/communication, identifying and communicating the patient’s Healthcare needs based on the best practice standards to ensure care and communication needs are met in relation to both internal and external providers/services, ancillary department services, core measures, compliance with internal policies/regulatory guidelines and True North metrics.
• All other duties as assigned.

Additional Requirements

Required:
Education - Completion of a nursing education program that is approved by a board of nursing

Certification - Registered Nurse (RN) - South Dakota Board of Nursing

Preferred:
Education - Bachelors in Nursing

Experience - 5+ years of Acute Experience; 5+ years of Registered Nurse Experience
Certification - Commission for Case Management Certification (CCMC) - Accredited University or accredited training professionals

Physical Requirements:
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Job Category

Patient Services

Job Family

Care Coordination

Department

RCH Care Management

Scheduled Weekly Hours

32

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$27.75

to

$34.69

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

Coordinates, plans and delivers the best psychotherapeutic approach for each patient. Provides clinical (only) supervision for day-to-day implementation of therapeutic strategies or milieu programming that carries out the treatment plan for each patient by a variety of staff including psychiatric technicians, LPNs, RNs, mental health counselors and discharge planners across the Center's continuum of care. Services are provided with the recognized standards of practice and the patient’s Plan of Care. The Plan of Care is based on the initial and comprehensive assessments of patient/caregiver.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Provides individual, marital, family and group therapy within the scope of service of the clinic.
• Develops and implements an individualized treatment approach. Communicates with family to further the effectiveness of treatment plan.
• Collaborates with patient/family, multidisciplinary team, and physician to formulate a realistic plan that identifies goals, specific interventions, and resources to meet the patient's needs.
• Assesses patient’s progress and modifies treatment plan accordingly.
• Develops and maintains positive partnerships with providers of mental health and social services in the community as appropriate to the needs and requirements of the patient on an ongoing basis.
• Maintains good communication and collaborative relationships with referring providers and other staff. Recommends additional referrals for patient as needed.
• Functions as a positive resource, communication coordinator, and role model for departmental staff. Maintains accessibility and visibility within the department.
• Assists patients to maintain their sense of competence, identity and autonomy.
• Demonstrates effective collaboration with community/regional services and hospital personnel while maintaining patient and family rights.
• Assists in discharge plan development, giving direction to discharge planner as needed
• Completes discharge planning note/assessment within predetermined guidelines. Upon completion of assessment, recommendations are integrated into the treatment plan 95% of the time.
• All other duties as assigned.

Additional Requirements

Required:

Education - Masters degree in Social Work
Certification - Certified Social Work (CSW) - South Dakota Department of Social Services

Preferred:

Experience - 3+ years of Healthcare Experience

Physical Requirements:
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Job Category

Rehabilitation

Job Family

Mental Health

Department

RCH Care Management

Scheduled Weekly Hours

0

Shift

Employee Type

PRN

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$32.40

to

$40.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

It starts with heart. That is what you will do each day. As a Case Manager at Monument Health, you will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

As a Case Manager, you will be responsible for the collaboration of medical staff, patients, family, and the Healthcare team by assessing, facilitating, planning, and advocating for the health needs of a patient resulting in quality, cost-effective outcomes. You will establish goals and priorities consistent with the mission and goals of Monument Health as well as work to meet the individualized plan of care for the patients of our communities.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Coordination of services for hospitalized patients whose care needs range from observation level of care to emergent/urgent higher level of care transitions to include facilitation of payer authorization and transportation. 
• Patient triage for hospitalized patients to ensure transitions to other appropriate settings which range from post-acute care to acute care transitions. 
• Uses critical thinking skills to assist providers in establishing plan of care recommendations for hospitalized patients.
• Partners with providers and Physician Advisors/Medical Directors to escalate cases for review on complex cases in compliance with Conditions or Participation and Escalation standards.
• Optimize care coordination with hospital, ER, nursing homes, assisted living facilities, physicians and community resources as necessary.   Facilitates planning for patient/family needs to ensure a smooth transition for the patient across the continuum of care.
• Coordinates the provider aspect of federal/state organization functions as detailed in the Conditions of Participation and other appropriate regulations.
• Supports the Medical Staff Quality Review process by identification of issues related to quality indicators set forth by the Medical Staff.
• Creates and updates the Plan of Care (POC) to include patient/family-centered goals with interventions that reflect the changing needs of the patient/family unit and is consistent with their current needs and desires.
• Maintains a working knowledge and relationship with community resources and payer benefits that link the individual with the most appropriate resources. Assists by maintaining expertise on benefits, reimbursement and contract/regulation changes per payer guidelines, Medicare and Medicaid to facilitate appropriate reimbursement, education and guidance to assist the Healthcare team and patient/family in decision making.
• Facilitates planning for patient/family needs to ensure a smooth transition for the patient across the continuum of care to include offering guidance to patients / families regarding applications for funding, guardianship and charity care programs as needed.
• Evaluates current treatment plan to identify barriers, determine realistic goals and objectives, and seek potential alternatives in conjunction with the medical staff. Coordinates team efforts with support services departments to ensure appropriate care and smooth discharge transition.
• Is a visible resource on the unit and coordinates interdisciplinary team huddles/communication, identifying and communicating the patient’s Healthcare needs based on the best practice standards to ensure care and communication needs are met in relation to both internal and external providers/services, ancillary department services, core measures, compliance with internal policies/regulatory guidelines and True North metrics.
• All other duties as assigned.

Additional Requirements

Required:
Education - Completion of a nursing education program that is approved by a board of nursing

Certification - Registered Nurse (RN) - South Dakota Board of Nursing

Preferred:
Education - Bachelors in Nursing

Experience - 5+ years of Acute Experience; 5+ years of Registered Nurse Experience
Certification - Commission for Case Management Certification (CCMC) - Accredited University or accredited training professionals

Physical Requirements:
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Job Category

Patient Services

Job Family

Care Coordination

Department

RCH Care Management

Scheduled Weekly Hours

40

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.