Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
Live Nation is seeking a qualified individual for a Ticketing Co-Director position for the Southern California Regional division. This detail-oriented position requires excellent organizational skills, professional interaction with tour partners of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in a venue box office or similar ticketing role working with ticketing software. The ability to communicate with respect and diplomacy across all levels of business is essential to this position. Maintaining knowledge of current ticketing trends in the entertainment industry is an essential element to this position.
Responsibilities:
- Manage a-level concert events in third party/open venues across Southern California region from start to finish.
- Oversee regional ticketing team executing large volume of events at multiple venues.
- Build events using Ticketmaster platforms.
- Monitor and maintain event inventory and seat holds, releases, flex pricing, rescaling and dynamic pricing for assigned tours.
- Communicate detailed show info with booking, touring, marketing, and venue teams.
- Implement and execute ticketing focused revenue-maximization opportunities in partnership with talent buyers.
- Work regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, venue staff, vendors, customers and affiliated parties.
- Develop strong working relationships with all key internal and external stakeholders to ensure ticketing needs are met.
- Provide mentorship and coaching to other members of the ticketing team
- Manage and process ticket requests.
- Assist financial and settlement teams by incorporating financial information into reports and interpreting ticketing audits.
- Adhere to Live Nation ticketing initiatives, programs, policies and procedures.
- Work from office and on-site at venues in the Los Angeles area.
Qualifications:
- Bachelor’s degree from an accredited university or comparable work experience
- 5+ years as a Box Office Manager or Ticketing representative
- Avanced knowledge of Ticketmaster Platforms: including HOST, EMT, and TM1.
- Familiarity with Open/Third Party SoCal venues.
- Ability to create ticket scaling maps / Familiarity with CAD process for creating ISMs.
- Familiarity with AXS and other ticketing platforms.
- Experience managing a team, hiring/scheduling staff, processing payroll.
- Experience with night of show operations including advancing with venues, with key partners, organizing/processing guestlists, overseeing box office staff and ordering box office equipment when necessary.
- Familiarity in communicating and working closely with adjacent promoter teams including bookers, marketing, agents, sponsorship, and labels.
- Previous experience in a Live Nation Role or working with Live Nation teams.
- Flexible and reliable team player that can adapt to changes in a rapidly evolving work environment
- Excellent oral and written communication skills with a track record of building strong working relationships across all levels of an organization
- Proficiency with Microsoft Office & Google Doc applications
- Self-starter with a track record of taking ownership and successfully driving projects to completion
- Must possess an elevated, proficient understanding of ticketing operations and inventory management
- Ability to work evening and weekend hours, based on the needs of daily business operations
BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Crowdfunding network
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
----------
The expected compensation for this position in California is:
$88,000.00 USD - $111,000.00 USD
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
