Total 1,129 database administrator job vacancies in Customer Service category in Malaysia

Please refer to job description, personal specification and trust values, for outline of skills, knowledge and experience required.

Are you an individual who has excellent communication skills and seeking a position where you can really make an impact supporting young adults? Maybe you have worked in the NHS, Charities or Local Authority and coming into the new financial year are immediately available for the next opportunity?

We are looking to recruit a resilient, patient and empathetic Receptionist/Administrator on a temporary 4 - 6 week contract supporting a crucial service for a housing scheme in Wigan. You will be the first point of contact for service users who are experiencing housing issues ensuring you provide excellent customer service, understanding and support to all that visit the site for assistance.

Offering a fantastic pay rate of £13.54p/h, full time hours Monday to Friday working 9:00am to 5:00pm, weekly pay, immediate start and at least 4 - 6 week temporary work!

What will you be doing as a Receptionist / Administrator?

• Meeting and greeting services users and visitors to the site
• Ensure all visitors and customers are signed in and out of the building accurately
• Using your great communication skills to engage kindly with service users showing empathy and understanding to their situation
• Answering calls and assisting with any queries
• Ensuring stock for the site is monitored and new orders created as and when needed
• Provide administration support to staff members
• Taking meeting minutes ensuring they are distributed to all attendees
• Setting up cash allocation and logging
• Logging any repairs that are reported by service users
• Receive and distribute mail daily
• Record all cash allocated out to service user for their provisions

What Skills & Experience will you need as a Receptionist / Administrator?

• You will have a DBS check or be happy to make the investment in being put through a check
• Have a caring personality and able to offer understanding to young people with sensitive issues
• Your resilient and able to work on own initiative
• Have strong office administration skills and great attention to detail
• Can commit to a temporary assignment for a period of 4-6 weeks

What will you get in return for your work as a Receptionist / Administrator?

• Excellent rate of pay £13.54p/h
• Immediate start
• weekly pay
• Monday to Friday 9:00am to 5:00pm
• Opportunity to support a valued housing support scheme
• Working in a role that makes a difference and has a impact
• Exposure to supporting a public sector organisation
• Must have a DBS check

To Apply,

If this sounds like a role you will LOVE, please send your CV today!



We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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We are looking for a friendly and professional Administrator/Receptionist to join our supportive team. In this role, you will be the first point of contact for our visitors and play a vital role in the day-to-day operations of our office.

The role will include the following:

• Managing incoming calls and greeting visitors
• Supporting the HR team with HR Administration including letters of offer, recruitment, health and safety reporting
• Managing purchase orders and payment of invoices
• Event coordination 
• General administrative duties

 

Please refer to job description, personal specification and trust values, for outline of skills, knowledge and experience required.

Hitachi Benefits

The role:  A Permanent Full Time Position in a leading OEM with long term job security
Salary: Up to approx. $70,000 opportunity to earn biannual bonuses
Health: Discounted Medibank health insurance policy
Wellness program: Access to Employee Assistance Program
Uniform: Generous uniform supplied with Full PPE
Training and Development: Continuous training and upskilling with real career development opportunities, Start your rewarding career now!
Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods
Company culture: Supportive management who value your input in finding new and improved ways to achieve success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!
Job stability: Full Time Perm employment

About the Opportunity
Reporting to the Service Manager, you will provide end to end Administration ... Click here to view more detail / apply for Service Administrator

The purpose of the role is to: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Signposting of patients to appropriate services/clinicians Processing and distributing incoming and outgoing mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with Practice guidelines Producing blood test forms as directed by clinicians Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Actioning new patient registration requests and completing the transferring out administration tasks for patients leaving the Practice Process patients change of address/ name/ telephone number etc. Read Coding the information from electronic letters etc. into the Practice clinical system Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Clearing, cleaning and re-stocking consulting rooms as required Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying, and scanning Ordering, re-ordering and stock monitoring of stationery and other supplies Dealing with clinical waste/ sharps bins Provision of refreshments for staff and visitors as required, washing dishes, and keeping the kitchen areas clean and tidy Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter Receive and document receipt of medical record requests or reports and pass to appropriate clinician. Produce invoice through the clinical system, as advised by clinician, and send off. Document in notes when payments have been received and match up with original request. Maintain, update, and monitor computerised clinical system Ensure all new registrations are entered onto the Emis Web clinical system Update the database for all patient change of registration status as notified Ensure all transfers off registration database are actioned as and when applicable Confidentiality: Whilst seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload, and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards, and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Notes This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

Please see attached Job description and person specification for full details of roles and responsibilities.

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Reception Administrator you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be assisting the Front Office Manager with daily operations, providing prompt service and working as part of a vibrant team to deliver first class guest care. You’ll be our expert in quality control (reducing billing issues and no-shows, and responding to guest reviews, for example), so the key to this role is: communication!

If you’re our ideal Reception Administrator you will:

• Be yourself!
• Actively seek opportunities to drive guest satisfaction
• Have great interpersonal skills: you’ll be working with lots of internal and external contacts
• Be an ambassador for the Leonardo Hotel brand when communicating with guests
• Have strong organisational skills- you’ll be managing multiple queries at any given time, so it’s important to keep on top of things

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Free hot meals whilst on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Proud member of the Disability Confident employer scheme

What's involved with this role:

Temporary Support Administrator/Receptionist – Resources

Job Ref: Leicestershire BL TCL 361603

Pay Rate: £11.98 per hour PAYE

Hours per week: 37 Monday to Friday, 8am to 4pm

Role Length: This opening assignment is for 3 months

City: Leicester

NPPV Level 3 clearance - this must already be held by the candidate

NB: Police Vacancy - only for candidates with a minimum of 5 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.

The purpose of the role is to provide a front of house reception service at EMSOU HQ ensuring positive portrayal of EMSOU at all times through delivery of a high level of customer service to all visitors.

Ensure all visitors are dealt with promptly, efficiently and in a polite and professional manner ensuring the correct site security procedures are adhered to.

Key Responsibilities:

Undertake minor research and projects as required to support EMSOU.
Ensure that all correspondence/enquiries are dealt with as appropriate and within set time scales responding in a timely manner to all ad hoc queries and requests for information
Maintain an adequate supply of stationery and ensure that levels are replenished as appropriate
Ensure all visitors are dealt with promptly, efficiently and in a polite and professional manner ensuring the correct site security procedures are adhered to.
Assist the Business Support Officer in administrative duties around health and safety, facilities, buildings, security, audits, and business support.
Manage the EMSOU meeting rooms including booking system, ensuring that they are clean and tidy with refreshments provided as required. Liaising with individuals to source alternative meeting rooms within EMSOU if there are availability issues.
Update, manage and prepare the performance statistics (Pivot tables produced from Excel) for inclusion in the quarterly management meetings.
Complete any required updates for the monthly tasking meetings.
Provide an efficient and effective administrative support function in a confidential environment, escalating any queries as required.
Provide contingency support in placing orders for goods/services, scrutinise delivery notes, receipt goods and code relevant invoices via the finance accounting system.
Provide resilience in raising invoices by checking and calculating payments via the finance accounting system
Accurately inputting, updating, and monitoring data in departmental databases/excel spreadsheets including finance resilience around overtime, cash imprest and credit card expenditure.
Support with administration of fleet related matters including vehicle maintenance, fuel cards, pool vehicles and liaison with external and partner agencies.



NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:



Qualifications:

GCSE English Language and Maths grade C/4 or above, or have experience of working to that level.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience working in an administrative/ customer service environment.
Able to accurately and efficiently input, retrieve, search and present high volumes of data from databases and spreadsheet
Able to produce typed documents from manuscript or audio transcripts to a professional standard
Experience using effective communication skills both verbal and in writing.
Able to work using own initiative as well as being a team player and supporting team goals.
Experience of providing quality customer service, able to manage customer expectation.
Good IT skills including an intermediate level of bespoke design and engineering related software.



NPPV Level 3 clearance must already be held

S
1

Job Ref: Leicestershire BL TCL 361603


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

An excellent opportunity exists for an Administration Officer to join our progressive team in the Service Department, in a fast moving and successful regional business established in Bendigo since 1982.

We specialize in Commercial, Residential and Industrial Air Conditioning, heating and ventilation. This includes repairs, scheduled maintenance, servicing and installations.

Join our vibrant and fun workplace with regular social events.

Role & Responsibilities:

Ability to schedule jobs
Quoting and invoicing
Lodgement of Warranty claims, organising returns, ordering stock
Management of Contract Maintenance accounts
Dealing professionally & directly with Customers, Technicians and Suppliers
Be capable to manage high volume service contract paperwork

Abilities / Experience in:

Industry Experience preferred but not essential
Competent computer skills
Ability to multitask in a highly organised manner
Excellent time management, planning & organisational skills
Ability to communicate effectively within the workplace and with customers





Benefits:

Opportunity to work for a well established and successful local Bendigo company
Diverse role in a friendly team environment
Above award wages
Performance based incentives

This position is full time and we ask that only applicants who can work in this capacity apply.

WhatsApp: +65 90820021 (Kyler)

Email: kylergan.supreme@gmail.com

Working Time: Monday to Friday, 8.30am – 6pm
Working Location: Haw Par Villa (Nearest MRT)
Salary: $2000 - $2500

Overview:

The Administration Officer is responsible to provide quality customer service to stakeholders, administration support to staff.

Job Duties:

• Dealing with enquiries from students and the general public via telephone, voicemail, fax, email and in person in a timely and professional manner
• Providing appropriate responses, services or referrals and reporting of enquiries to relevant staff where appropriate
• Provide accurate information and assistance to all stakeholders
• Assist with the processing of correspondence in a timely manner as required
• Contribute to the most effective and efficient management of resources by maintaining appropriate manual and computerised records and data bases i.e. electronic filing system
• Maintain stationery supplies and office inventory including ordering and reconciliation of accounts
• Manage freight, courier deliveries and reconciliation of accounts for these activities
• Collection and postage of mail
• Manage season parking for staff and reconciliation of accounts for these activities
• Organise office events and catering for office functions and meetings as required
• Be responsible for staff amenities i.e. Board Room, Pantry etc.
• Provide word processing and data entry support
• Assist with processing all student receipts
• Other General Duties as required

Job Requirements:

• With Diploma in Business Administration / relevant discipline
• With relevant customer service experience is added advantage
• Proficiency in Microsoft Office Suite skills i.e. Word, Excel, PowerPoint, Outlook

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Typing correspondence to patients, GP's, medical staff and any other required addressee, following clinical attendance or other patient contacts as directed by the USC Secretary Supervisor. Take and transcribe minutes as appropriate Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. chase up requesting investigations, transcription etc. Regularly informing the Secretary Supervisor about progress and flagging up as a matter of urgency any issues, for example, difficult queries from patients etc. Diary management, including booking meeting dates and venues, organising and distributing paperwork as required. As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the Admin Manager/PALS/Supervisor Secretary to respond or escalate appropriately. To cover colleagues during absences/annual leave/sick leave as directed by the Assistant General Manger. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. Undertake routine office duties including electronic note tracking, photocopying, filing of correspondence and results for maintenance of records. Assist in the training and induction for new and existing colleagues. Taking the initiative as an when required as well as working flexibly and adapting to demands of the Department/Team as appropriate. Undertake any other duties within the role, as required at the request of your Line Manager.

We are delighted to be able to offer Customer Care Administrator posts at Ponteland Medical Group to work across both Ponteland Medical Group and our Seaton Delaval site. We are looking to fill 1 full-time position.

Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our nursing team to develop into new roles.

We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be varied between 8.00am and 6.30pm Monday - Friday with the possibility of working to 8.30pm and weekends in the future.

Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.

This position will be based between Ponteland Medical Group and Seaton Delaval site. The successful candidate will be providing a high level of customer service to patients of NPC practices.



Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

To answer telephone calls & respond to all enquires directing the public as appropriate.

To provide admin support to nursing & clinical staff.

To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.

To provide nonclinical advice to patients, relatives, the public and internal & external agencies.

Responsible for the ordering & maintenance of stock levels clinical & non-clinical.

To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.

To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.

To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.


This advert closes on Sunday 19 May 2024

Proud member of the Disability Confident employer scheme

A Vacancy at South London and Maudsley NHS Foundation Trust.


The post holder will be responsible for providing day to day reception and administrative support to the Trust Learning and Development Department. The post holder will support the Learning and Development Senior Administrators in delivering an effective and efficient administration service, to assist in the provision of a portfolio of education and training programmes including supporting with associated reporting information, in accordance with the quality assurance framework. This will include general clerical and administrative duties that facilitate the administrative elements of MAST training programmes. The post holder will be required to use their initiative to support a range of processes and ensure the effective provision of a quality service.



Bishopsgate Learning Centre hosts a variety of training each week, with 8 training rooms and up to 40 training events per week. The post-holder will provide a welcoming environment for trainers and delegates, setting up rooms and equipment for each event and ensuring that registers and other training materials are available. The post holder will also participate in shared activities across the Learning and Development Department to ensure the smooth running of learning and development systems including posting new course information on the system, providing first-line support for users and administering regular liaison between L&D and a range of stakeholders. The postholder will support the Learning, Education, Appraisal Platform (LEAP), Zendesk (customer service helpdesk platform) and shared inboxes; providing support and resolution to user queries, tracking them through their lifecycle and ensuring that users are kept fully informed of progress.

The post holder will work to a flexible roster to cover the opening and closing times of Bishopsgate Training Centre.

The post holder will need to be able to promote a professional image for the Learning & Development department both internally and externally.

ML – Trust Learning & Development team produces and delivers a range of mandatory and continuing professional development programmes for South London and Maudsley NHS Trust. Our team forms part of Maudsley Learning, who design and deliver training programmes and education services to meet the continuing professional development needs of individuals in the healthcare workforce, and others including colleagues in social services, policing, schools and in the private sector. Together we form a dynamic and innovative multi-disciplinary team that strives to improve healthcare and people’s mental health through the delivery of high-quality education, that enables our people (or staff) to provide excellent patient care and achieve their full potential.
1. Provide exceptional customer service as the first point of contact for Bishopsgate Learning Centre.
2. Provide administrative support to the Trust Induction and MAST (Mandatory and Statutory Training) programmes, this includes booking venues, circulating joining instruction, completing attendance registration, non-routine activity and ensuring all documentations have been distributed to aid the various programme delivery.
3. To undertake supporting activities for training such as identifying dates, booking venues and liaising with trainers regarding training activity, e.g. advising regarding numbers due to attend whether meets maximum or minimum capacity.
4. The postholder will support the Learning, Education, Appraisal Platform (LEAP), Zendesk (customer service helpdesk platform) and shared inboxes; providing support and resolution to user queries, tracking them through their lifecycle and ensuring that users are kept fully informed of progress.
5. Assist with the maintenance of the Trust’s learning management systems, posting events and learning activities and providing first-line support to users.
6. To process evaluation forms and produce regular reports for MAST and Induction programmes using agreed software.
7. Ensure training rooms are maintained to a professional standard by supporting the setting up with appropriate equipment and returning to the required standard for the next booked session. Ensuring that rooms are set up and closed each day.
8. Keeping signage up-to-date and working with colleagues in L&D, Facilities, ICT and external audio equipment suppliers to ensure equipment is fit-for-purpose.
9. Monitor the cleanliness, reporting of faulty equipment to internal and external providers, health & safety, and fire regulations of Bishopsgate Learning Centre.
10. To deal with incoming post and ensuring that outgoing post is prepared accurately and timely for distribution each day.
11. Support quality assurance activities including collecting user statistics, capturing user feedback and assisting with the development of local policies and procedures.
12. Support the development of training through team discussions and planning meetings.
13. Support the promotion and marketing of training, including assisting with the maintenance and development of relevant Intranet and website pages. In addition to proof reading of promotional material.
14. Assist with maintaining service levels at other training sites and supporting training events held by the department. This includes providing support with Induction programmes via attending venues off sites as and when required.
15. To support with the production of training materials, including handouts, registers and with the trainer/facilitator ensuring presentations and materials are up to date.
16. Ensure that loaned training equipment (including laptops and mannequins) is available as needed and is in good working order and returned.
17. Respond to telephone enquiries and emails, some of which may be complex, using personal judgment to action and problem solve appropriately. Aiming for a turnaround time of 48 hours (during working week).
18. Support the L&D Team with the ordering of stationary, materials and equipment via the procurement system.
19. Attend Trust Learning & Development meetings as required to take minutes and record actions.
20. To undertake supporting activities for training such as identifying dates, booking venues and liaising with trainers regarding training activity, e.g. advising regarding numbers due to attend whether meets maximum or minimum capacity.
21. To support the team in the provision of a training service across the Trust, updating the learning management system for other training/courses/development programmes as directed by your Line Manager.
22. To actively engage in on-going personal learning and development.
23. To role model the Trust’s Values and Behaviours and lead from a position of embodying the change required in the system.

Other Responsibilities
1. To undertake any other duties appropriate to the pay band, as required by the Senior Management Team


This advert closes on Sunday 19 May 2024

Customer Service & After Sales Administrator
Salary negotiable dependent on experience
Daventry, Northants
Monday to Thursday 8.30am until 5pm & Friday 8.30am until 4pm
Permanent

Our long established Daventry client is looking to recruit a permanent Customer Service & After Sales Administrator.

Customer Services & After Sales Administrator responsibilities:

• Providing a warm and friendly first point of contact as a representative of the company to all external contacts
• Processing of sales orders accurately in a timely fashion inclusive of sending order confirmations complete with accurate shipment dates
• Processing of credit card payments via virtual terminal
• Accurate recording of all customer contact and relevant details within the company contact database (Microsoft Dynamics 365)
• Releasing orders for shipment to the warehouse accurately and in a timely manner
• Relaying delivery date changes / updates to customers as and when required
• Troubleshoot customer issues maintaining control and ensuring full communication with the customer to final resolution
• Generating quotations for customer requirements and follow up where necessary recording feedback from customers and liaising with managers to ensure we remain competitive in the market
• Gradual development of technical product information and applications
• Where required, delivery and re-stocking of consignment cupboards within customers premises
• Sourcing of customer requested items from our existing vendor base and beyond where necessary
• Placing purchase orders with vendors for special order and drop ship requirements
• Processing paperwork for system generated inventory purchase orders
• Accurate recording of all vendor contact and relevant details within the company ERP system (Microsoft Navision)
• Gradual ongoing development of technical product information and applications
• Fully conversant with works order system and office procedures
• Assist other team members with transactions when required in other departments
• Assisting to develop the business in general
• Providing a warm and friendly first point of contact as a representative of the company to all external contacts

Customer Services & After Sales Administrator requirements:

• Previous experience in customer service environment essential
• Reliable, good organisational skills, enthusiastic and conscientious
• Excellent communication skills
• Happy to learn & train on the technical aspect of our clients product

Please apply with a copy of your CV in the first instance

CPDaventry

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.