Total 4,089 Others command center analyst job vacancies in Islandwide

Service Delivery Director (Backend Command Center) – In this role, you will be a technical common center manager overseeing the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations.

You Will：

• Responsible for P&L of the accounts managed as well organizing, planning, directing and coordinating overall performance
• The role is responsible for managing the data center’s operations / infrastructure / network / server storage/security tools
• Strong experiences in delivery operations to meet budget and other financial goals
• Direct short-term and long-range planning and budget development to align to business goals
• Demonstrate successful execution of business strategies for all the delivery units
• Ensure customer satisfaction and growth in satisfaction index
• Responsible for effective management of various projects activities and the achievement of business results while ensuring customer and employee satisfaction
• Establish overall project management strategy and manage project scope
• Responsible for periodically assessing the project resourcing and ensuring it is in line with proposed deployment and adequate for project requirements
• Assess project risks and ensure timely resolution
• Ensure compliance to the terms and conditions of contracts and SLAs
• Promote building of team relationships
• Evaluate and enhance team productivity

You Bring:

• Bachelor Degree or Master in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• At least 10 years of experience in IT industry / IT outsourcing with proven ability to work in large groups and for large accounts, to lead large teams
• Should have successfully delivered significant growth to accounts led by him/her
• Experience with government sector is preferred
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems
• Experience in coaching and staff development is mandatory

• To manage feedback received on alleged TCASA offences via specific hotlines and email addresses
• Shall respond to the feedback and assign enforcement teams for follow up.
• On social media platforms and keywords provided by the Authority.
• Compile reports for review when peddlers have been identified for follow up

To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery

•To ensure accuracy and compliant for all customers’ requests

•To successfully cross-buy the Bank’s products and services

•To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs

•To adhere to professional standards of behavior& conduct in dealing with customers & fellow CSOs.

•Flexibility in work deployment when business needs arise

•Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

•Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. (Fulfilment Team)ensure message consistency across the different online platforms

Minimum Educational level :

1) Diploma & Degree holders

• Perform Request Fulfilment to register customer requests.
• Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
• Keys Handling and Operate Key Management System
• Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
• Manage equipment movement in Data Centre.
• Handle input and output media with due care for integrity of data and utility of media for subsequent use, including off-site storage.

The ideal candidate should possess:

• Diploma Computer Information Systems or related field.
• Minimum 1 years of experience in DC Operations (Batch Management)
• BCP/DR (Business Continuity Plan/Disaster Recovery) System OS recovery process

To apply please click the Apply button or send us your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

We are seeking a dynamic and experienced Senior Sales Professional with a minimum of 10 years of experience in Contact Center Sales to join our team. If you are passionate about driving growth, building relationships, and making a significant impact in the industry, we want you! Join our innovative and forward-thinking team and help us shape the future of contact center sales.

Key Responsibilities:

• Drive sales growth by identifying and pursuing new business opportunities in the contact center industry.
• Build and maintain strong relationships with key stakeholders, including clients, partners, and industry professionals.
• Develop and execute strategic sales plans to achieve and exceed sales targets.
• Collaborate with cross-functional teams to deliver customized solutions that meet the needs of clients.
• Stay informed about industry trends, market developments, and competitor activities.
• Provide leadership and mentorship to junior members of the sales team.
• Represent the company at industry events, conferences, and trade shows.

Qualifications:

• Minimum of 10 years of experience in Contact Center Sales.
• Proven track record of success in driving sales growth and achieving targets.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Strategic thinker with the ability to develop and execute effective sales plans.
• Excellent negotiation and presentation skills.
• Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).
• Proficiency in CRM software and sales tracking tools.

How to Apply:If you are a senior sales professional with a passion for driving growth and making a significant impact in the contact center industry, we want to hear from you! Please send your resume/CV to Vineet@flare-consult.com.

CEI No: R1102810 / EA No: 24S2132

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Data Center Engineer
• Working Location: Boon Lay
• Working Hours: 5 days, Mon – Fri (Morning Shift 6 AM – 2 PM / Afternoon Shift 2 PM – 10 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform periodic walk-through, validation of equipment status, amber lights check, etc.
• Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.
• Escalate and expedite orders to appropriate teams upon standard operating procedures.
• Rack and stack semi-routine customer equipment tickets.
• Support datacenter standard operating cross-connect work order requests.
• Support standard operating testing and standard operating installations of customer assets.
• Support standard operating procedures of layer 1 cross-connect certification testing.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma / Degree in IT/Computer Science, or related field.
• Minimum 1 year of IT experience or equivalent.
• Prior working experience in a Data Center, Network or Server environment would be an added advantage.
• Must be comfortable with shift rotation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66104 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description:

• Provide on-site security support in customer-owned or leased data centers, customer-operated warehouse spaces, and designated areas.
• Conduct daily site walks, diagnose security hardware issues, and report findings for immediate escalation.
• Perform inspections of critical spaces within the data center, including data halls, storage rooms, loading docks, and other assigned areas.
• Act as a first responder for security and safety incidents, documenting findings and providing written reports.
• Support high-value or high-priority rack moves and deployments as a security overseer.
• Report safety violations as part of the site safety compliance program.
• Participate in physical audits of data center infrastructure.
• Serve as the primary responder for security-related incidents on-site.
• Contribute to the development of site-related processes and standard operating procedures (SOPs).
• Provide 100% on-site support with no remote work.
• Collaborate with cross-functional teams such as Data Center Operations, Logistics, Safety, and XOC.
• Follow specific task instructions and provide necessary reporting.

Skills and Qualifications:

Must-have:

• Possess a PLRD license.
• Proficient in report writing and incident response.
• Strong troubleshooting and communication skills for hardware and software issues.
• Flexibility to work varying schedules, including weekends, nights, and holidays as required.
• Ability to work at and travel between assigned locations, including data centers and warehouses.
• Capability to stand or walk for extended periods.
• Familiarity with security devices such as card readers and cameras.
• Proficient in Office Suite and Incident Command Structure (tier 1 responder).

Nice to have:

• Experience working in a data center environment is preferred.
• Knowledge of data center safety and security practices.
• Possess a valid driver's license and reliable transportation.
• CPR certification or willingness to obtain it.
• Previous experience in security and/or safety is desirable.
• Experience with colocation (COLO) environments is a plus.

5 days, Permanent, Eunos

Our Client

Data Centre Builder , Data Center facility Management Company

Job scope

· 60% hunter and 40% farmer in prospecting for corporate clients who needs to build new / maintain existing data center.

· Active prospecting, identify sales opportunity.

· High technical proficiency in identifying b2b corporate client need

· Collaborate with all parties from plan, design, to project delivery.

· Maintain good relationship with client through period visit for servicing and upselling opportunity

Requirement

· Min diploma in mechanical/electrical engineering

· Have existing good contact with business owner, Consultant, Level1 Builder

· 1 years sales experience of data center M&E infrastructure service/ data center related equipment.

· Able to work in bilingual environment.

Work location : Eunos

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to michelle@recruitmentalliance.sg with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified

Our Client is an established company in Singapore, who is seeking to recruit a Director, Security Operations Center (SOC).

Responsibilities

• Oversee the harmonisation of multiple security operations centres (SOCs) across the organisation to create a Federated SOC Fusion Centre, ensuring that security incidents are detected, investigated, and resolved in a timely and effective manner across the Group.
• Develop and implement processes and procedures for the efficient operation of the Federated SOC
• Fusion Centre, while ensuring consistency with respective business units' security policies.
• Manage a team of security analysts, engineers, and support personnel to ensure the effective delivery of security operations services.
• Monitor and analyze security events and alerts from various business units' SOCs to detect and respond to security incidents and provide a holistic view of the organisation's threat landscape.
• Work with other SOC and IT teams to develop and implement incident response plans and procedures that align with the organisation's overall security strategy.
• Collaborate with cross-functional teams to develop and implement security policies, procedures, and standards that are consistent across the organisation.
• Manage relationships with external service providers and vendors to ensure effective security operations across the organisation.
• Provide regular reports and updates on security operations activities to the Group CISO and other stakeholders.
• Stay current with industry trends and emerging threats to inform security operations activities and strategies.
• Conceptualize and implement an operating model that synergizes the capabilities of the various SOCs into a holistic, integrated cyber security and incident response operations for the Group with up-to-date situational awareness of the asset, threat and vulnerability landscape.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in security operations, with at least 5 years in a leadership role.
• Strong technical skills in security operations technologies and methodologies.
• Experience managing complex programs with multiple stakeholders and dependencies.
• Strong leadership skills, including the ability to motivate and mentor team members.
• Excellent communication skills, including the ability to present technical information to non-technical audiences.
• Ability to work collaboratively with cross-functional teams and external partners.
• Certified Information Systems Security Professional (CISSP) certification or equivalent is preferred.

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Responsibilities:

• Proactively work with business (research analysts, quantitative strategist, end-users, etc.), understand business requirements to enhance our investment and research data solutions and strategies.
• Contribute, influence, and review the design of data solutions to ensure they meet both business and operational needs.
• Conduct requirement workshop with business and/ or users and analyze requirements holistically to enhance our investment and research data solutions and strategies.
• Plan, develop testing strategies and execute end-to-end user acceptance testing of system and data changes in data solutions.
• Set up, improve and streamline new or existing data operations process through analyzing systems operations data (SLAs, customer satisfaction, delivery quality, team efficiency etc.) for continuous improvements.
• Monitor, analyze, investigate, and resolve day-to-day operational incidents and provide advisory to users.
• Design quality metrics and monitor quality of enterprise datasets.
• Manage and maintain strong data provider relationship to ensure continuous support and knowledge for existing and future data needs.
• Possess a degree in Computer Science/Information Technology or related fields from recognized tertiary institution.
• 3 to 8 years of experience in data management, data analysis, user/business requirements analysis and enhancement, data analytics and visualization. Preferably within investment and banking industry.
• Good understanding of the principles, key controls, and processes relating to data management, as well as data modelling and data integration.
• Good at working with details and is meticulous for operations.
• Experience working with business intelligence/data visualization tool using Tableau and PowerBI.
• Familiarity with data warehouse, data models, data management tools, and data extraction such as SQL, Tableau, Python or R is preferred.
• Knowledge of using formulas/macros in Excel is advantageous.
• Experience in economics/finance related courses is preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal skill to interact with diverse stakeholders.
• Agile, fast learner and able to adapt to change.
• Good team player, with strong analytical skill and enjoy complex problem solving.
• Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies like Scrum and Kanban.

Responsibilities:

• Manage and direct the day-to-day operations of IT services.
• Manage change request, service request and production support issues and ensure service levels are met;
• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services.
• Manage the verification of software patches and upgrades for applications;
• Measure, monitor and continuously improve performances of IT services;
• Plan, execute and support system implementation, software/hardware upgrades and security patches;
• Review post production issues and identify root cause and work with vendors on preventive measures;
• Review system designs and technical specifications to ensure all requirements are captured to meet system objectives

Requirements:

• At least 3 years of relevant experience in application production support on Java and .NET applications in both Unix and Windows operating environments.
• Bachelor or higher degree in IT or equivalent
• Certification or formal training in ITIL will be an added advantage
• Excellent technical troubleshooting skills;
• Experience in incident management, problem management, release management, root cause analysis and deployment.
• Familiarity with databases (e.g. Oracle, Microsoft SQL) and application servers (e.g. IIS, WebSphere Application Server);
• Good organization skills and able to work with minimal supervision in a rapidly changing environment;
• Knowledge of web languages (e.g. HTML/CSS, JavaScript);
• Positive attitude and able to work under pressure;
• Possess strong information acquisition, analytical and problem solving skills;
• Self-driven, creative and team-oriented person with good interpersonal skills;
• Sound understanding of the technical aspects of systems integration in an environment with diverse technology;
• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required;
• Understand SDLC and experience working with business users, various IT teams and vendors.

Responsibilities:

• Manage and direct the day-to-day operations of IT services.
• Manage change request, service request and production support issues and ensure service levels are met;
• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services.
• Manage the verification of software patches and upgrades for applications;
• Measure, monitor and continuously improve performances of IT services;
• Plan, execute and support system implementation, software/hardware upgrades and security patches;
• Review post production issues and identify root cause and work with vendors on preventive measures;
• Review system designs and technical specifications to ensure all requirements are captured to meet system objectives

Requirements:

• At least 3 years of relevant experience in application production support on Java and .NET applications in both Unix and Windows operating environments.
• Bachelor or higher degree in IT or equivalent
• Certification or formal training in ITIL will be an added advantage
• Excellent technical troubleshooting skills;
• Experience in incident management, problem management, release management, root cause analysis and deployment.
• Familiarity with databases (e.g. Oracle, Microsoft SQL) and application servers (e.g. IIS, WebSphere Application Server);
• Good organization skills and able to work with minimal supervision in a rapidly changing environment;
• Knowledge of web languages (e.g. HTML/CSS, JavaScript);
• Positive attitude and able to work under pressure;
• Possess strong information acquisition, analytical and problem solving skills;
• Self-driven, creative and team-oriented person with good interpersonal skills;
• Sound understanding of the technical aspects of systems integration in an environment with diverse technology;
• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required;
• Understand SDLC and experience working with business users, various IT teams and vendors.

Job Description:

· To drive User Acceptance Testing for new Application system, using data-driven approach

· To automate and optimise data processing pipelines that are used in credit risk MIS.

· To extract insights from data to facilitate credit portfolio management.

Requirements:

• Good familiarity with the use of programming/scripting languages (e.g., SAS, SQL, Python) to perform data analysis and manipulation

• Good quantitative analytics skills

• Good written communication skills

• Ability to multi-task and to work independently

• Willing to take on new challenges and work in a fast-paced environment

• Preferably with a minimum of 1-2 years working experience in credit portfolio risk analytics

As a System Analyst, you will be at the forefront of maintaining system efficiency and reliability through proactive health checks and issue resolution. Your role is critical in understanding our business operations to identify and solve problems swiftly, ensuring the seamless integration of new technologies and the delivery of superior services.

Duties and Responsibilities

· Regularly perform system health evaluations, classify issues, and implement documented solutions, escalating complex problems as necessary.

· Oversee the incident ticket lifecycle, ensuring efficient communication and resolution of issues.

· Gain a deep understanding of business operations to detect issues early, devise quick fixes, and work towards long-term solutions with cross-functional teams.

· Maintain effective communication with customers, providing regular status updates on incident resolution.

· Actively contribute to the entire lifecycle of system implementation projects, from conception to deployment.

· Assist in planning and executing software integration activities, ensuring smooth integration of systems and subsystems.

· Design and tailor system documentation, reports, and dashboards to improve decision-making and operational transparency.

· Maintain and update technical specifications, test plans, user guides, and documentation, supporting system development and quality assurance.

Skill Requirements

• A diploma or degree in Computing, IT, or related fields, demonstrating a strong foundation in technical knowledge.

• Exceptional problem-solving skills, with a keen ability to analyse and address issues efficiently.

• Proficiency in Microsoft SQL Server, showcasing expertise in database management and operations.

• Strong technical design and programming skills in languages such as C#, Python, SQL

• Experience with ticketing systems.

• Knowledge of cloud services (Azure, Amazon EC2) is advantageous.

• Familiarity with CargoWise or similar freight management systems is a plus.

• Experience working with integration tools like Microsoft BizTalk, MuleSoft, Altova MapForce, or BOOMI is a plus.

We are seeking a diligent and detail-oriented KYC Analyst to join our Private Banking team. The successful candidate will be responsible for conducting thorough client reviews, ensuring compliance with anti-money laundering (AML) standards and client onboarding processes. This role demands a deep understanding of regulatory requirements and the ability to identify and manage risks associated with private banking clients.

Responsibilities:

• Conduct in-depth KYC (Know Your Customer) reviews as part of the client onboarding and accounts approval processes in the private banking sector.
• Analyze and approve client onboarding documents, ensuring compliance with the regulations.
• Identify and assess risks related to politically exposed persons (PEP), sanctions, and reputational issues.
• Perform continuous client risk assessments and monitor transactions to identify suspicious activities.
• Work collaboratively with compliance teams to ensure all private banking operations adhere to AML/CFT (Anti-Money Laundering/Countering the Financing of Terrorism) frameworks.
• Utilize office automation tools such as MS Excel, MS Word, and MS PowerPoint to create reports and presentations for internal and external stakeholders.

Requirements:

• A university degree in Accountancy, Finance, Business Administration, or a related field; higher education is advantageous.
• At least 3-5 years of experience in AML/KYC within the private banking sector, including a minimum of 2 years in an accounts approval role.
• Comprehensive knowledge of client onboarding processes in Hong Kong and/or Singapore, including Source of Wealth (SoW), Source of Funds (SoF), and purpose of accounts.
• Strong understanding of the AML/CFT framework, particularly in relation to private banking.
• Proficiency in MS Office tools (Excel, Word, PowerPoint) and familiarity with other office automation software.

Preferred Skills:

• Excellent analytical and decision-making skills.
• Strong communication and interpersonal skills, capable of working effectively with clients and team members.
• Proactive in identifying and resolving issues.

To apply please click the Apply button or send us your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.