Total 7,633 call center job vacancies in Malaysia

Looking to launch your career in customer service? We're hiring multiple Call Centre Operators to join our dynamic team in Butler, WA. No prior experience is needed – we're seeking individuals with excellent communication skills and a passion for helping others.

Key Responsibilities:

Handle inbound and outbound calls from customers in a professional and courteous manner
Provide accurate information and assistance to resolve customer inquiries and concerns
Navigate computer systems to input and retrieve customer data
Follow call scripts and protocols to ensure consistency and quality of service
Escalate complex issues to appropriate departments for resolution

Requirements:

Strong verbal communication skills and a friendly, customer-focused attitude
Ability to multitask and prioritize tasks in a fast-paced environment
Basic computer skills and proficiency in typing
Willingness to learn and adapt to new procedures and systems
High school diploma or equivalent

Benefits:

Comprehensive training provided – no experience necessary!
Full-time hours with opportunities for overtime
Competitive pay and performance-based incentives
Supportive team environment with opportunities for advancement
Convenient location in Butler with easy access to public transportation

If you're ready to embark on a rewarding career in customer service, apply now! Join our team and start making a difference in the lives of our valued customers. Please submit your resume and cover letter outlining why you're interested in the position. We can't wait to welcome you to our Call Centre team!

1 Year (Renewable)

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Pay Package

• Salary: Up to $2800*
• Yearly performance bonus: Up to 1 month of salary

*Salary to be offered

Patient Service Associate: Salary $2,300 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with one (1) consecutive year of contact centre and/or healthcare experience.

Senior Patient Service Associate: Salary $2,800 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with two (2) consecutive years of contact centre and/or healthcare experience OR Min GCE ‘A’ levels or Diploma, with one (1) consecutive year of contact centre and/or healthcare experience

Working hours (Shift and rostered

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to speak in English and Mandarin
• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Pleasant personality and customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

1 Year (Renewable)

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Pay Package

• Salary: Up to $2800*
• Yearly performance bonus: Up to 1 month of salary

*Salary to be offered

Patient Service Associate: Salary $2,300 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with one (1) consecutive year of contact centre and/or healthcare experience.

Senior Patient Service Associate: Salary $2,800 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with two (2) consecutive years of contact centre and/or healthcare experience OR Min GCE ‘A’ levels or Diploma, with one (1) consecutive year of contact centre and/or healthcare experience

Working hours (Shift and rostered

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to speak any 2 languages (English, Mandarin, Malay, Tamil, any other language)
• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Pleasant personality and customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

Location: Central

Salary up to S$132,000 per annum

This position will be require to travel and based in China for at least 6-9 months of the year.

Overview

• We are seeking a highly skilled and experienced Quality Manager to oversee quality management processes and operations in our data center manufacturing facility. The Quality Manager will be responsible for ensuring that all manufacturing processes, products, and services meet or exceed industry standards and customer expectations.

Key Responsibilities

• Develop and implement quality management systems and processes to ensure compliance with industry standards, regulatory requirements, and customer specifications.
• Establish and maintain quality assurance procedures, including inspection protocols, testing methodologies, and quality control measures.
• Lead and manage a team of quality assurance professionals, providing guidance, training, and support to ensure the highest standards of quality and reliability.
• Collaborate with cross-functional teams, including engineering, operations, procurement, and sales, to ensure alignment with quality objectives and continuous improvement initiatives.
• Conduct regular audits and inspections of manufacturing processes and products to identify areas for improvement and implement corrective actions as necessary.
• Develop and maintain comprehensive documentation of quality procedures, standards, and processes to ensure compliance and facilitate continuous improvement efforts.
• Monitor customer feedback and satisfaction levels to identify trends, issues, and opportunities for improvement, and implement measures to enhance the overall customer experience.
• Manage supplier quality programs, including supplier qualification, performance monitoring, and continuous improvement initiatives.
• Drive continuous improvement initiatives, including lean manufacturing and Six Sigma methodologies, to streamline operations, reduce waste, and improve overall efficiency and effectiveness.

Job Requirements

• Bachelor's degree in engineering, quality management, manufacturing, or a related field. Advanced degree or certifications in quality management (e.g., Six Sigma Black Belt, ASQ certifications) preferred.
• Minimum of 10 years of experience in quality management, preferably in a manufacturing or data center environment.
• Strong understanding of quality management principles, methodologies, and tools, with experience in implementing quality assurance processes and procedures.
• Excellent leadership and management skills, with the ability to effectively lead and motivate teams, drive continuous improvement initiatives, and manage cross-functional projects.
• Strong analytical and problem-solving skills, with the ability to analyze complex data, identify trends, and implement solutions to improve quality and efficiency.
• Excellent communication skills, with the ability to communicate effectively with stakeholders at all levels of the organization.
• Keen attention to detail and a commitment to maintaining the highest standards of quality.
• Customer-focused mindset, with a commitment to understanding customer needs and delivering high-quality products and services.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to brandon@eps.com.sg

EPS Consultants Pte Ltd| 95C5630

Brandon Lim | EA Registration No: R21102894

For further information about this role please see attached the job description and person specification attached

For further information about this role please see attached the job description and person specification attached

Responsibilities:

This role will be responsible for a variety of data center functions, including:

• Assist with incident, change, and problem management
• Manage Data Centre inventories – equipment, testers, consumables, etc.
• Fault troubleshooting and rectification
• Support Planned Activities such as network / facilities upgrade, new installation
• Maintain documentation / records, procedures and communication
• Manage & Supervise subcontractors and third-party vendors
• Project Management for special network & facilities implementation
• Compliance with standards of Data Center – PCI-DSS & ISO27001
• Implement physical security access control
• Handle customers’ requirement such as delivery acceptance, remote hand supports, etc.
• Handle customers’ order such as provisioning of cages, racks and cross connects
• Monitor and supervise data centre facilities maintenance
• Review and improve operational processes
• Able to perform day and night shift duty
• Work directly with the Global Service Operations Center, Global Service Desk, Security, and Facilities Management teams to maintain data center hosting integrity, during provisioning and troubles resolution
• Work closely with various departments such as DC Engineering, Sales and Finance
• Work closely with colocation clients to ensure their remote hand requests are carried out & met
• Work closely with security and facility team to deliver good customer experience and to ensure our SLAs are met

Requirement:

• Degree or Diploma in Engineering, Data Centers, Telecommunication, IT discipline
• 2 - 4 years’ experience in Data Centers or similar environment experience.
• Knowledgeable of building facilities Electrical & Mechanical (HVAC, CCTV, security access, BMS Fire protection system).
• Knowledge of PCI-DSS & ISO 27001
• Relevant network certifications (e.g. CCNA, CCNP)
• Establish and maintain effective working relationships with peer groups and key internal stakeholders and maintain agreed external stakeholders relationships relevant to the achievement of business objectives
• Knowledge of test equipment such as circuit tester, Optical Power Meter etc.
• Knowledge in using Data Center Infrastructure Management Systems & Building Management System
• Project & Inventories Management
• Strong process, procedural, analytical and problem-solving skills
• Good customer facing skills
• Able to works shifts and under minimum supervision
• Able to work independently and under stress
• Excellent interpersonal, influencing and negotiation skills.
• Excellent written and verbal skills required
• Able to do shift work (12 hours)

About Us

Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast, we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. Research, Design and Development is the heart of Dyson products. Our people are focused on enabling hardware and software to work together, developing intelligent machines which understand and react to their environment to deliver superior performance. To this end, we invest over £7m per week into research and development and have over 200 live technology projects as well as 50 active research programmes with 40 universities. We plan to spend £100m over the next three years on external technology investments and have pledged to invest £1bn in the development of next generation battery technology. There is plenty to talk about.

About the Role

We are seeking an experienced Head of Contact Centre and Repairs to join our team. In this role, you will be responsible for defining, developing and driving the transformation of global customer service and repairs operations. Your expertise will play a critical role in ensuring the regional service team adapts to the global strategy, directive and standards.

You will be responsible for:

• Define and develop global aftersales strategy, policies, operating models and formats, frameworks and standards for contact centre and repair operations to achieve the overall company’s objectives and blueprint
  Accountable for the driving the effective implementation and performance of the regional service teams to these global strategy, directives and standards
• Drive transformation of service operations from cost centre, revenue generating to profit centres while achieving world-class service experiences to our customers
• Work closely with IT, product owners, regions and 3rd party vendors to capitalise on digitalisation, RPA, machine learning, analytics tools to drive needed transformation from cost optimisation, revenue, operational excellence and customer satisfaction
• Ensure the operational delivery of the agreed service standards across all Service channels (contact centre, repair, digital and self-serve) and regions, proactively managing teams on mitigation/ improvement plans where standards and compliance are not met
• Led the operational audits programmes and work with the regions to ensure their contact centre and repair operations, whether in-house or outsourced are optimised and compliant within agreed Group standards across quality, cost, process and health & safety
• Manage strategic third-party vendor relationships, MSA and performance
• Defining and executing on initiatives to increase NPS and overall Owner satisfaction YoY via effective global governance to drive alignment on any transformational or technology requirements/plans.
• Ensuring Aftersales scales to meet the needs of an expanding Owner base in the most cost-effective way, driving down the relative costs of customer service YoY.
• Accountable for driving adoption of digital capabilities, to increase the profile of self-service through AI, Automation, Machine learning to demonstrate continuous improvement in digital share of activity in regions

About You

• A good degree in Business, Engineering and related discipline
• Demonstrated contact centre experience in operations, strategy and policies development and vendor management, preferably with a global customer fronting organisation
• Proficient in contact centre and repair operations policies, processes, quality assurance, training, workforce management, performance matrix and systems
• COPC, 6-sigma, project management and other related qualification would be an added advantage
• Proven successes to drive service transformation and from cost centre, revenue generating to profit centre
• Possess strong business process and operations analytics skills
• Familiarity with contact centre and repair operations technology to drive down costs and drive value
• Experience working in global roles driving performance and transformation in regions
• Management of inhouse and outsourced operations; deep understanding of the outsourcing journey
• Strong influencing and collaboration skills, managing diverse stakeholders
• Operational excellence, solving problems within set parameters
• Possess excellent communication, collaboration and relationship management skills
• Ability to plan, multi-task and manage time effectively
• Ability to work in a fast paced and challenging environment
• Willingness and ability to travel internationally
• Experience in working with international teams, across culture and languages
• Attentive to details

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Duties:

1) Manage general enquiries of inbound calls and online enquiries

2) Handle any other hotline administrative functions

Requirements:

• Diploma / NITEC / GCE ‘O' Level or equivalent

• Minimum C5 for English O level

• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills:

• Ability to communicate fluently in English and a Second Language

• Computer literate and good typing skills

To Apply:

Please submit your LATEST resumes to jol@oaktree.com.sg with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

Job Duties

Commercial planning & monitoring

• Provide inputs to supervisor on commercial aspects of the project management program
• Define documentation guidelines for financial reporting on the project; Oversee adherence to the same on an on-going basis
• Guide subordinates on analysing project revenues and direct/indirect costs against forecasts
• Evaluate options for addressing significant deviations from the plan in consultation with supervisor
• Advise and support relevant project teams on corrective action
• Provide necessary support with respect to documentation, etc. to external audit teams

Risk & opportunity management

• Evaluate risks and opportunities identified by the project teams in consultation with supervisor
• Perform valuations with respect to the potential financial impact of key risks/opportunities
• Adjust project costs to reflect the same for tendering as well as during project execution
• Advise and support relevant project teams on mitigating risks and leveraging opportunities

Cash flow management

• Oversee and direct team on collecting payments from clients in a timely manner; seek support from supervisor in case of any issue
• Liaison with financial institutions for timely payment to suppliers and sub-contractors
• Monitor project cash flows against forecasts on an on-going basis
• Guide subordinates or relevant project teams on taking corrective action for any deviations from forecast
• Raise unresolved issues to supervisor in a timely manner for subsequent planning and resolution

Client negotiations

• Conduct commercial negotiations with client during the initial contracting process; Seek inputs from supervisor and project teams on technical aspects
• Oversee timely issue of notices to the client for any subsequent variations in scope of work, sequence of work, timelines, documentation requirements, etc. from the original contract
• Provide necessary clarifications to the client for any queries/concerns related to such notices issued
• Inform the Head of Commercial on major deviations from project scope and outcomes of high-impact negotiations

Supplier/sub-contractor management

• Create procurement strategy for the project in conjunction with supervisor
• Review and approve procurement schedules created by subordinate
• Guide subordinate on evaluation of sub-contractors, preparation of contracts and monitoring of sub-contractor performance
• Monitor critical sub-contracted work as directed by supervisor
• Feedback from supervisor on supplier/sub-contractor management

People management

• Set objective goals and evaluate performance of subordinates
• Train and mentor subordinates on technical as well as behavioural aspects of their respective roles
• Provide opportunities to the team to develop their capabilities
• Identify performance gaps in subordinates and provide necessary support to close such gaps
• Recognise and encourage high performing subordinates
• Resolve issues faced by subordinates

Job Requirements

• Degree in Quantitative Surveying or related area
• More than 8 years of experience in the construction industry
• 3-5 years of experience in managing the commercial department of projects of similar size/complexity
• Good knowledge of legal aspects relevant to contracting
• Good organization and time management skills

Singapore American School (SAS) is an independent, non-profit, co-educational day school offering an American-based curriculum for preschool through grade 12 with more than 4,000 students from more than 50 nations and over 700 faculty and staff on one campus. Our core technology platforms consist of Apple endpoint devices and Google Workspace for Education among a wide variety of classroom technology and applications to support academic and operational needs.

At SAS, High School supports a BYOD program while Middle School has a 1:1 Macbook program. The Elementary School, grades 1 through 5 has a 1:1 iPad program.

This position is expected to commence in July/Aug 2024.

Roles and Responsibilities:

The Tech Help Center Coordinator is responsible for providing technical support to Elementary School students, teachers, and staff and answering general IT-related inquiries. Specific responsibilities warrant proficiency in using current technology tools and digital platforms to create, communicate, collaborate, and organize.

• Assist the Technology and Innovation Coordinator in all things related to using technology effectively to support teaching and learning including identifying the need of division-related software, hardware, and accessories
• Coordinate division-specific tasks with the technology tasks scheduled during half-term, winter, and summer break.
• Coordinate and assist with the deployment of purchased hardware, software, and subscription accounts
• Coordinate the yearly retirement, reassignment, and distribution of devices
• Coordinate and assist with faculty, staff, students, and parents regarding SAS-owned device repairs and payments
• Face-to-face and remote support for teachers, students, staff, and parents of SAS-owned IT devices
• Keep an updated hardware and software inventory and device checkouts using databases and spreadsheets
• Standby support for training conducted by teachers, staff, and students
• Coordinate with faculty, staff, and students regarding their user credentials
• Recording all incidents and requests with relevant details in the helpdesk system reported via walk-ins, phone calls or emails.
• Vigilantly and effectively monitoring, evaluating, and sharing responsibility with other team members for all incidents and requests reported via the helpdesk platform.
• Working diligently to meet the SLAs (Service Level Agreements) for all reported issues and requests.
• Analyzing and evaluating all reported incidents and requests for any coordination, collaboration, escalation, or delegation required with other tier 2 or tier 3 level support in the team.
• Installing, un-installing, configuring, and troubleshooting software on students’, teachers', and staffs’ devices
• Configure and manage Apple devices using Mobile Device Management software
• Guiding students, teachers, and staff on SAS IT software/system and hardware usage (macOS, iOS, Google Workspace apps)
• Corresponding and collaborating with internal tier 2 support and other school-wide technology teams (Educational Technology and Innovation Coordinators, Educational Technology Coaches, and technology team) regarding escalated/re-assigned support tickets and tasks
• Performing other duties as and when assigned by the supervisor

Qualifications and Experience:

• Diploma in Information Technology / Computer Engineering / Business Information Technology
• Relevant experience (at least two years) in providing IT Support in a dynamic environment
• Excellent communication skills in English (verbal and written)
• Positive work attitude and initiative
• Knowledge of Apple hardware and software (macOS, iOS, tvOS)
• Knowledge of audio visual hardware and systems
• Experience in Google Workspace Applications (GMail, Google Drive/Docs, etc.)
• Interest and good knowledge of technology troubleshooting, maintenance, and installations
• Able to work diligently, independently and under time constraints
• Positive and growth mindset with excellent customer service skills
• Ability to learn and adapt to new technology developments
• Keen interest and experience in researching and collaborating with team on seeking new technology solutions
• Ability to work cooperatively with the team
• Ability to be flexible, creative and problem solve novel technology issues in a fast paced and dynamic environment
• Mobile Device Management knowledge would be an advantage

LEAD ENRICHMENT TEACHER

We are seeking a nurturing and experienced Full time Lead Teacher to join our dynamic team at our Holistic Brain Enrichment Center for Babies and Toddlers. The Lead Teacher will play a pivotal role in our parent accompanied - Baby Cadet and Cadet classes suitable for our youngest learners from 6 months- 18 months and teach all programme bands. This position requires strong communication skills and a passion for early childhood education.

All classes are conducted in English.

Working days - Wednesdays - Sundays. (Mondays and Tuesdays are off days)

Timings - 9:30 AM to 6:30 PM SGT (Sat & Sun we start at 8:30 AM)

Responsibilities:

1. Curriculum Understanding and development: Grasp the curriculum thoroughly and actively

contribute to its improvement. You will also be responsible for the preparation and upkeep of ageappropriate teaching resources, arrangement, appearance, and learning environment of the classroom.

2. Parent Engagement: Engage with parents, offering feedback for trial sessions and guidance on

renewal of packages, thereby fostering a strong partnership between the center and families.

3. Effective Communication and Interpersonal Skills: Demonstrate excellent communication and

interpersonal abilities to connect with both children and parents, fostering a positive and collaborative learning environment.

4. Keep accurate records of children’s progress and address each child’s educational and

developmental needs on an individual basis to the best of your ability.

5. Patience, Empathy, and Genuine Care: Cultivate an atmosphere of patience, empathy, and heartfelt

dedication to nurturing and educating young children, ensuring their well-being and development.

Qualifications:

1. At least 2+years of previous experience working with babies and toddlers as an enrichment teacher.

2. Bachelor’s degree in early childhood education or a related field (preferred).

3. Possess good communication and classroom management skills.

4. Enthusiastic & energetic and has a positive mindset to learn and grow together with the company.

5. Creative and loving energy with a positive disposition.

Salary: $3500 (SGD)

If you are passionate about providing high-quality early childhood education and believe you have the

qualifications and dedication to excel in this role, we invite you to submit your resume, cover letter, and/or references to ana@sparkanauts.com

Please include "Lead Teacher Application" in the subject line. We look forward to welcoming a dedicated Lead Teacher who will contribute to the growth and development of our young

learners. Join our team and help create a positive and nurturing learning environment for babies and toddlers.

*Only SG CITIZENS AND PR TO APPLY.

WOW recruitment are seeking a Call Centre Operator for our Medical Logistics client based in Macquarie Park. This role is an onsite position with the working hours on a rotating roster once fully trained. (day shifts and afternoon shifts available)   $65k Super Macquarie Park  Onsite position Immediate start Free gym membership Fantastic career progression opportunities  You will be: Answering a high volume of phone calls Booking and amending orders and communicating changes with involved parties Ensuring accurate and timely data entry into the operating system Assisting Coordinators/Allocators with queries and changes to jobs Responding to customer queries including pricing and quoting jobs Maintaining relationships with carriers and customers Providing general administration and operational support Contributing to the improvement of policies and procedures Skills required: Permanent Resident of Australia Minimum 2 years’ experience in a customer service/call centre role Medical receptionist / call centre operator experience is higly advantageous  Logistics experience preferred but not required…

Click here to view more detail / apply for Call Centre Operator

Job Description
• Handle incoming/outgoing calls from/to customers & drivers
• Logging orders/service requests into the system
• General admin duties
• Manage customer's feedback and complaints.
• Assist with Ad-hoc duties when assigned by Team Leader/Manager

Job Requirements
• Min 1 year working experience relevant and Proficiency in PC literate;
• Min GCE O / DIPOLMA, A level are welcome;
• Require to liaise and handle mandarin speaking customers and staffs;
• Fast learner, pro-active and well organized personality;
• Good team player and work independently with minimum supervisor.

Two Rotation shift:
• 5 days’ work weeks from Monday to Sunday
• 2 days off based weekly roster (1 day on week day and 1 day on weekend)
• AM 8.00am - 5.00pm (Monday to Sunday)
• PM 11.30 am – 8.30 pm (Monday to Saturday) Sunday: 11.30 am to 7.30 pm
• Break times – 1 hour (lunch and tea all inclusive)

• Min 1 year working experience relevant and PC literate is a must

• ITE/Secondary or Poly

• A must to communicate and handle MANDARIN speaking customers and internal staff

• NO AGENT PLEASE

• Please submit full personal details information and working experiences

• All Applications submitted shall remain as private and confidential

* Basic Salary & Allowance

* AWS & Performance Bonus

* Medical, Dental & Insurance Benefits

RESPONSIBILITIES:

• To receive and make inbound & outbound calls from/ to customers.
• To perform job order taking/ entry, related to vehicle breakdown.
• To accurately capture and submit job order via GPS/CAD system.
• To assign jobs and monitor job status.
• To liaise with contractor when there is a need to utilize their services.
• To handle all calls in a professional and courteous manner.
• To attend to customers' complaints and escalate complaints to supervisor, if necessary.
• To perform credit card sale transaction when required.
• To undertake adhoc tasks as and when assigned.

REQUIREMENTS:

• Minimum ‘N’ Level and above.
• Preferably with 1 to 2 years working experience in Customer Service.
• Good computer and communication skills will be advantage.
• Good team player who is service-oriented.
• Able to work on rotating shifts, including weekends and public holidays.
• Entry level with positive attitude are welcome to apply.